UCaaS（Unified Communication-as-a-Service）の世界市場：現状分析と予測（2022年～2028年）

世界のUCaaS（Unified Communication-as-a-Service）の市場規模は、予測期間中に約11％のCAGRで成長すると予測されています。世界中でのスマートフォンの利用の増加、UCaaS（Unified Communication-as-a-Service）技術の研究開発への投資の増加と、COVID-19によるリモートワークの動向は、市場の成長を促進しています。

当レポートでは、世界のUCaaS（Unified Communication-as-a-Service）市場について調査しており、市場の洞察、市場動向、競合シナリオ、企業概要など、包括的な情報を提供しています。

目次

第1章 市場イントロダクション

• 市場の定義
• 主な目的
• ステークホルダー
• 制限

第2章 調査方法または仮定

• UCaaS（Unified Communication-as-a-Service）の調査プロセス
• UCaaS（Unified Communication-as-a-Service）の調査手法
• 回答者プロファイル

第3章 市場要約

第4章 エグゼクティブサマリー

第5章 COVID-19がUCaaS（Unified Communication-as-a-Service）に与える影響

第6章 UCaaS（Unified Communication-as-a-Service）市場の収益（2022年～2028年）

第7章 市場の洞察：コンポーネント別

• 電話
• ユニファイドメッセージング
• コラボレーションプラットフォーム

第8章 市場の洞察：組織規模別

• 中小企業
• 大企業

第9章 市場の洞察：業種別

• BFSI
• テレコム・IT
• 消費財・小売
• 医療
• 公共部門・公益事業
• その他

第10章 市場の洞察：地域別

• 北米
  • 米国
  • カナダ
  • その他北米
• 欧州
  • ドイツ
  • 英国
  • フランス
  • イタリア
  • スペイン
  • その他欧州
• アジア太平洋
  • 中国
  • 日本
  • インド
  • その他アジア太平洋
• 世界のその他の地域

第11章 UCaaS（Unified Communication-as-a-Service）市場力学

• 市場促進要因
• 市場の課題
• 影響分析

第12章 UCaaS（Unified Communication-as-a-Service）の市場機会

第13章 UCaaS（Unified Communication-as-a-Service）の市場動向

第14章 需要側と供給側の分析

• 需要側分析
• 供給側分析

第15章 バリューチェーン分析

第16章 競合シナリオ

• 競合情勢
  • ポーターのファイブフォース分析

第17章 企業概要

• 8x8 Inc
• Cisco System Inc
• Google LLC
• Microsoft Corporation
• LogMeIn Inc
• RingCentral Inc
• Mitel Networks Corporation
• Fuze Inc
• Windstream Holdings Inc
• ALE International

第18章 免責事項

The global Unified Communication-as-a-Service (UCaaS) Market is expected to grow at a significant rate of around 11% during the forecast period. Unified Communications refers to the integration of a range of communication technologies within a single platform. UC systems, therefore, typically incorporate business telephony, text messaging, team collaboration features, video conferencing, email, and more. The Unified Communication-as-a-Service (UCaaS) Market is growing on account of increasing smartphone use around the world. For instance, there are more than 600 million smartphone users in India. Furthermore, the growing investments in the research and development of UCaaS technology coupled with the growing trend of remote work due to covid - 19 is expected to drive the UCaaS market. Moreover, the rapid integration of AI-enabled UCaaS for changing the way companies structure their workflows, decision-making processes, and strategy planning. For instance, Avaya Inc. has created an AI voice assistant application for desk phones, and Amazon released Chime a cloud-based UCaaS.

8x8 Inc, Cisco System Inc, Google LLC, Microsoft Corporation, LogMeIn Inc, RingCentral Inc, Mitel Networks Corporation, Fuze Inc, Windstream Holdings Inc, ALE International are some of the key players in the market. Several M&As along with partnerships have been undertaken by these players to facilitate customers with hi-tech and innovative products/technologies.

Insights Presented in the Report

"Amongst organization size, small and medium enterprises category to witness higher CAGR during the forecast period"

On the basis of organization size, the market is bifurcated into small and medium enterprises and large enterprises. The small and medium enterprises segment is expected to grow with a significant CAGR during the forecast period, owing to the higher IT spending of these enterprises. Furthermore, the normalization of contract work and remote work offers enterprises the agility to be responsive as well as strategic in order to maintain an edge in the marketplace.

"Amongst industry verticals, the commercial segment is expected to hold a significant share in the market in 2020"

Based on industry vertical, the market is segmented into BFSI, telecom and it, consumer goods and retail, healthcare, public sector and utilities, logistics and transportation, travel and hospitality, and others. The IT and telecom vertical is expected to grow significantly during the forecast period. The growth of this segment is mainly attributed to the increasing demand for real-time communication due to the growing trend of remote working. Furthermore, as services-based companies are becoming more prevalent, IT companies are always expected to be in direct touch with the client for real-time project updates which are expected to drive the segment market.

"North America to hold a significant share in the market"

The North American region is expected to achieve a larger share of the Unified Communication-as-a-Service (UCaaS). The growth in the region is owing to advanced business communication services. Furthermore, the presence of key players in the market such as Microsoft Corporation, Google LLC, Genesys etc. Moreover, organizations across the region are adopting advanced unified communication services such as conferencing, unified messaging, enterprise telephony, and instant messaging. The usage of contact centre capabilities such as auto-attendant, call routing, interactive voice response, and CRM integrations is also rising in North America.

Reasons to buy this report:

The study includes market sizing and forecasting Analytics validated by authenticated key industry experts.

The report presents a quick review of overall industry performance at one glance.

The report covers in-depth Analytics of prominent industry peers with a primary focus on key business financials, product portfolio, expansion strategies, and recent developments.

Detailed examination of drivers, restraints, key trends, and opportunities prevailing in the industry.

The study comprehensively covers the market across different segments.

Deep dive regional level Analytics of the industry.

Customization Options:

The global Unified Communication-as-a-Service (UCaaS) Market can further be customized as per the requirement or any other market segment. Besides this, UMI understands that you may have your own business needs, hence feel free to connect with us to get a report that completely suits your requirements

TABLE OF CONTENTS

1 MARKET INTRODUCTION

• 1.1. Market Definitions
• 1.2. Main Objective
• 1.3. Stakeholders
• 1.4. Limitation

2 RESEARCH METHODOLOGY OR ASSUMPTION

• 2.1. Research Process of the Unified Communication-as-a-Service (UCaaS)
• 2.2. Research Methodology of the Unified Communication-as-a-Service (UCaaS)
• 2.3. Respondent Profile

3 MARKET SYNOPSIS

4 EXECUTIVE SUMMARY

5 IMPACT OF COVID-19 ON THE UNIFIED COMMUNICATION-AS-A-SERVICE (UCAAS)

6 UNIFIED COMMUNICATION-AS-A-SERVICE (UCAAS) REVENUE, 2020-2028F

7 MARKET INSIGHTS BY COMPONENT

• 7.1. Telephony
• 7.2. Unified messaging
• 7.3. Collaboration platforms

8 MARKET INSIGHTS BY ORGANIZATION SIZE

• 8.1. Small and medium enterprises
• 8.2. Large enterprises

9 MARKET INSIGHTS BY INDUSTRY VERTICAL

• 9.1. BFSI
• 9.2. Telecom and IT
• 9.3. Consumer goods and retail
• 9.4. Healthcare
• 9.5. Public sector and utilities
• 9.6. Others

10 MARKET INSIGHTS BY REGION

• 10.1. North America
  • 10.1.1. U.S.
  • 10.1.2. Canada
  • 10.1.3. Rest of North America
• 10.2. Europe
  • 10.2.1. Germany
  • 10.2.2. The United Kingdom
  • 10.2.3. France
  • 10.2.4. Italy
  • 10.2.5. Spain
  • 10.2.6. Rest of Europe
• 10.3. Asia-Pacific
  • 10.3.1. China
  • 10.3.2. Japan
  • 10.3.3. India
  • 10.3.4. Rest of Asia-Pacific
• 10.4. Rest of World

11 UNIFIED COMMUNICATION-AS-A-SERVICE (UCAAS) DYNAMICS

• 11.1. Market Drivers
• 11.2. Market Challenges
• 11.3. Impact Analysis

12 UNIFIED COMMUNICATION-AS-A-SERVICE (UCAAS) OPPORTUNITIES

13 UNIFIED COMMUNICATION-AS-A-SERVICE (UCAAS) TRENDS

14 DEMAND AND SUPPLY-SIDE ANALYSIS

• 14.1. Demand Side Analysis
• 14.2. Supply Side Analysis

15 VALUE CHAIN ANALYSIS

16 COMPETITIVE SCENARIO

• 16.1. Competitive Landscape
  • 16.1.1. Porters Fiver Forces Analysis

17 COMPANY PROFILED

• 17.1. 8x8 Inc
• 17.2. Cisco System Inc
• 17.3. Google LLC
• 17.4. Microsoft Corporation
• 17.5. LogMeIn Inc
• 17.6. RingCentral Inc
• 17.7. Mitel Networks Corporation
• 17.8. Fuze Inc
• 17.9. Windstream Holdings Inc
• 17.10. ALE International

18 DISCLAIMER