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市場調査レポート
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1471461

対話型AIの世界市場：オファリング別、ビジネス機能別、統合モード別、対話型エージェントタイプ別、業界別、地域別-2030年までの予測

Conversational AI Market by Offering ((Software by Technology, Modality, Deployment Mode), and Services), Business Function, Integration Mode, Conversational Agents Type (AI Chatbots, Generative AI Agents), Vertical and Region - Global Forecast to 2030
出版日: | 発行: MarketsandMarkets | ページ情報: 英文 385 Pages | 納期: 即納可能 即納可能とは

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対話型AIの世界市場：オファリング別、ビジネス機能別、統合モード別、対話型エージェントタイプ別、業界別、地域別-2030年までの予測
出版日: 2024年04月24日
発行: MarketsandMarkets
ページ情報: 英文 385 Pages
納期: 即納可能 即納可能とは
  • 全表示
  • 概要
  • 目次
概要

対話型AIの市場規模は、2024年の132億米ドルから2029年には499億米ドルに成長し、予測期間中のCAGRは24.9％になると予測されています。

同市場は、より詳細でパーソナライズされたインタラクションを促進するためのコンピュータビジョンと音声認識技術の統合の増加により成長すると予測されます。メッセージングサービスにおけるAIチャットボットの統合の増加は、対話型AI市場の基礎的な促進要因を形成しています。

調査範囲
調査対象年 2019年～2030年
基準年 2023年
予測期間 2024年～2030年
検討単位 米ドル（10億米ドル）
セグメント別 オファリング別、ビジネス機能別、統合モード別、対話型エージェントタイプ別、業界別、地域別
対象地域 北米、アジア太平洋、欧州、中東＆アフリカ、ラテンアメリカ

対話型AI分野におけるNLPベースのソフトウェア提供市場は、いくつかの重要な要因によってかつてない成長を遂げています。機械学習アルゴリズムとコンピューティングパワーの進歩により、人間のような応答を理解し生成するNLPシステムの能力が大幅に強化され、様々な用途において不可欠なものとなっています。パーソナライズされた効率的な顧客対応に対する需要の高まりが、NLPを活用した対話型AIソリューションの導入を企業に促し、タスクの自動化、リアルタイムのサポートの提供、顧客対応からの貴重な洞察の収集を可能にしています。

対話型AI分野におけるAIチャットボット市場は、いくつかの重要な要因に後押しされ、飛躍的な成長を遂げています。さまざまな業界の企業が、顧客サービスを強化し、業務を合理化するAIチャットボットの可能性を認識しつつあります。これらのチャットボットは、即座にパーソナライズされた支援を提供し、顧客満足度と顧客維持率の向上につながります。さらに、NLPと機械学習アルゴリズムの進歩は、AIチャットボットの能力を大幅に向上させ、より高い精度とコンテキスト認識で人間の問い合わせを理解し、応答することを可能にしました。

アジア太平洋の対話型AI市場は、様々な要因によって急速な成長を遂げています。企業がプロセスの合理化と顧客体験の向上を目指す中、対話型AI技術は価値あるソリューションを提供しています。アジア太平洋諸国におけるインターネットの普及率とスマートフォンの使用率の上昇は、消費者が便利で利用しやすいコミュニケーションチャンネルをますます好むようになっているため、対話型AIソリューションの需要をさらに促進しています。さらに、この地域の多様な言語環境は、複数の言語や方言をサポートするために革新している対話型AI開発者に課題と機会の両方を示しています。

当レポートでは、世界の対話型AI市場について調査し、オファリング別、ビジネス機能別、統合モード別、対話型エージェントタイプ別、業界別、地域別動向、および市場に参入する企業のプロファイルなどをまとめています。

目次

第1章 イントロダクション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 重要考察

第5章 市場概要と業界動向

  • イントロダクション
  • 市場力学
  • 対話型AI市場の進化
  • 対話型AI市場アーキテクチャ
  • サプライチェーン分析
  • エコシステム/市場マップ
  • ケーススタディ分析
  • 技術分析
  • 規制状況
  • 特許分析
  • 価格分析
  • 主な会議とイベント
  • ポーターのファイブフォース分析
  • 投資情勢と資金調達シナリオ
  • 対話型AIビジネスモデル
  • 対話型AI市場：ベストプラクティス
  • 顧客のビジネスに影響を与える動向/混乱
  • 主な利害関係者と購入基準

第6章 対話型AI市場、オファリング別

  • イントロダクション
  • ソフトウェア
  • サービス

第7章 対話型AI市場、ビジネス機能別

  • イントロダクション
  • セールス・マーケティング
  • 財務会計
  • オペレーション・サプライチェーン
  • 人事（HR）
  • ITサービス管理（ITSM）

第8章 対話型AI市場、対話型エージェントタイプ別

  • イントロダクション
  • AIチャットボット
  • 音声ボット
  • インタラクティブ音声アシスタント（IVA）
  • 生成AIエージェント

第9章 対話型AI市場、統合モード別

  • イントロダクション
  • 社内システム
  • 外部コミュニケーションチャネル

第10章 対話型AI市場、業界別

  • イントロダクション
  • BFSI
  • 小売・電子商取引
  • 教育
  • メディア・エンターテインメント
  • ヘルスケア・ライフサイエンス
  • 旅行・ホスピタリティ
  • 自動車
  • IT・ITES
  • 政府・防衛
  • その他

第11章 対話型AI市場、地域別

  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋
  • 中東・アフリカ
  • ラテンアメリカ

第12章 競合情勢

  • 概要
  • 主要参入企業の戦略/秘策
  • 収益分析
  • 市場シェア分析
  • ブランド/製品比較分析
  • 主要ベンダーの企業評価と財務指標
  • 企業評価マトリックス：主要参入企業、2023年
  • 企業評価マトリックス：スタートアップ/中小企業、2023年
  • 競合シナリオと動向

第13章 企業プロファイル

  • イントロダクション
  • 主要参入企業
    • MICROSOFT
    • IBM
    • GOOGLE
    • OPENAI
    • BAIDU
    • AWS
    • ARTIFICIAL SOLUTIONS
    • ORACLE
    • SAP
    • KORE.AI
    • LIVEPERSON
    • [24]7.AI
    • EGAIN
    • AMELIA
  • その他の企業
    • AVAAMO
    • CONVERSICA
    • HAPTIK
    • SOLVVY
    • INBENTA
    • CREATIVE VIRTUAL
    • SOUNDHOUND
    • KASISTO
    • MINDMELD
    • GUPSHUP
    • TWILIO
    • SPRINKLR
  • スタートアップ/中小企業
    • BOOST.AI
    • COGNIGY
    • RASA
    • SAARTHI.AI
    • SENSEFORTH.AI
    • YELLOW.AI
    • EXCEED.AI
    • CLINC
    • LAIYE
    • RULAI
    • QUIQ
    • PYPESTREAM

第14章 隣接市場と関連市場

第15章 付録

目次
Product Code: TC 6976

The conversational AI market is projected to grow from USD 13.2 billion in 2024 to USD 49.9 billion by 2029, at a compound annual growth rate (CAGR) of 24.9% during the forecast period. The market is anticipated to grow due to the increasing integration of computer vision and voice recognition technology to facilitate more in-depth and personalized interactions. The the increasing integration of AI chatbots in messaging services forms a foundational driver in the conversational AI market.

Scope of the Report
Years Considered for the Study2019-2030
Base Year2023
Forecast Period2024-2030
Units ConsideredUSD (Billion)
SegmentsBy Offering, Deployment Mode, Business Function, Integration Mode, Conversational Agent Type, Vertical, and Region
Regions coveredNorth America, Asia Pacific, Europe, Middle East & Africa, and Latin America

"By software by technology, NLP segment to register for largest growing market during the forecast period."

The market for NLP-based software offerings in the conversational AI sector is experiencing unprecedented growth driven by several key factors. The advancements in machine learning algorithms and computing power have significantly enhanced the capabilities of NLP systems to understand and generate human-like responses, making them indispensable for various applications. The rising demand for personalized and efficient customer interactions has propelled businesses to adopt conversational AI solutions powered by NLP, enabling them to automate tasks, provide real-time support, and gather valuable insights from customer interactions.

"By conversational agent type, AI Chatbots to witness the fastest growing market during the forecast period."

The market for AI chatbots within the conversational AI sector is experiencing exponential growth, fueled by several key factors. Businesses across various industries are increasingly recognizing the potential of AI chatbots to enhance customer service and streamline operations. These chatbots offer immediate and personalized assistance, leading to higher customer satisfaction and retention rates. Additionally, advancements in NLP and machine learning algorithms have significantly improved the capabilities of AI chatbots, enabling them to understand and respond to human inquiries with greater accuracy and context awareness.

"By region, Asia Pacific to register the highest CAGR market during the forecast period." The conversational AI market across the Asia Pacific region is experiencing rapid growth, driven by various factors. As businesses seek to streamline processes and enhance customer experiences, conversational AI technologies offer valuable solutions. The rising internet penetration and smartphone usage in Asia Pacific countries further fuel the demand for conversational AI solutions, as consumers increasingly prefer convenient and accessible communication channels. Additionally, the diverse linguistic landscape of the region presents both challenges and opportunities for conversational AI developers, who are innovating to support multiple languages and dialects.

Breakdown of primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the conversational AI market.

  • By Company: Tier I: 38%, Tier II: 50%, and Tier III: 12%
  • By Designation: C-Level Executives: 35%, D-Level Executives: 40%, and Others: 25%
  • By Region: North America: 40%, Europe: 30%, Asia Pacific: 20%, Latin America-5%, and

Middle East and Africa- 5%,

The report includes the study of key players offering conversational AI solutions. It profiles major vendors in the conversational AI market. The major players in the conversational AI market include Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Artificial Solutions (Sweden), SAP (Germany), Oracle (US), Kore.ai (US), LivePerson (US), [24]7.ai (US), eGain (US), Amelia (US), Avaamo (US), Conversica (US), Haptik (India), Solvvy (US), Inbenta (US), Creative Virtual (UK), SoundHound (US), Kasisto (US), MindMeld (US), Gupshup (US), Twilio (US), Sprinklr (US), Boost.ai (Norway), Cognigy (Germany), Rasa (Germany), Saarthi.ai (India), Senseforth.ai (India), Yellow.ai (US), Exceed.ai (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), and Pypestream (US).

Research Coverage

The conversational AI market research study involved extensive secondary sources, directories, journals, and paid databases. Primary sources were mainly industry experts from the core and related industries, preferred conversational AI providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market's prospects.

Key Benefits of Buying the Report

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall conversational AI market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

  • Analysis of key drivers (Increasing integration of AI chatbots in messaging services, growing use of AI-based customer services), restraints (Lack of awareness regarding benefits of conversational AI, vulnerability to privacy and security breaches), opportunities (Integration of computer vision and voice recognition technology to facilitate more in-depth and personalized interactions, emergence of generative AI), and challenges (Lack of accuracy in chatbots and virtual assistants.).
  • Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the conversational AI market.
  • Market Development: Comprehensive information about lucrative markets - the report analyses the conversational AI market across varied regions.
  • Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the conversational AI market.
  • Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players including Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Artificial Solutions (Sweden), SAP (Germany), among others in the conversational AI market strategies. The report also helps stakeholders understand the pulse of the conversational AI market and provides them with information on key market drivers, restraints, challenges, and opportunities.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 STUDY OBJECTIVES
  • 1.2 MARKET DEFINITION
    • 1.2.1 INCLUSIONS AND EXCLUSIONS
  • 1.3 STUDY SCOPE
    • 1.3.1 MARKET SEGMENTATION
    • TABLE 1 CONVERSATIONAL AI MARKET SEGMENTATION
    • 1.3.2 REGIONS COVERED
  • 1.4 YEARS CONSIDERED
  • 1.5 CURRENCY CONSIDERED
    • TABLE 2 USD EXCHANGE RATES, 2019-2023
  • 1.6 STAKEHOLDERS
  • 1.7 SUMMARY OF CHANGES
    • 1.7.1 RECESSION IMPACT

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • FIGURE 1 CONVERSATIONAL AI MARKET: RESEARCH DESIGN
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
    • TABLE 3 PRIMARY INTERVIEWS
      • 2.1.2.1 Breakup of primary profiles
      • 2.1.2.2 Key insights from industry experts
  • 2.2 DATA TRIANGULATION
    • FIGURE 2 DATA TRIANGULATION
  • 2.3 MARKET SIZE ESTIMATION
    • FIGURE 3 CONVERSATIONAL AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
    • 2.3.1 TOP-DOWN APPROACH
    • 2.3.2 BOTTOM-UP APPROACH
    • FIGURE 4 APPROACH 1, BOTTOM-UP (SUPPLY SIDE): REVENUE FROM SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET
    • FIGURE 5 APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET
    • FIGURE 6 APPROACH 3, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET
    • FIGURE 7 APPROACH 4, BOTTOM-UP (DEMAND SIDE): SHARE OF CONVERSATIONAL AI THROUGH OVERALL DIGITAL SOLUTIONS SPENDING
  • 2.4 MARKET FORECAST
    • TABLE 4 FACTOR ANALYSIS
  • 2.5 RESEARCH ASSUMPTIONS
  • 2.6 RISK ASSESSMENT
  • 2.7 LIMITATIONS
  • 2.8 IMPACT OF RECESSION ON CONVERSATIONAL AI MARKET
    • TABLE 5 IMPACT OF RECESSION ON GLOBAL CONVERSATIONAL AI MARKET

3 EXECUTIVE SUMMARY

    • TABLE 6 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2019-2023 (USD MILLION, Y-O-Y)
    • TABLE 7 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2024-2030 (USD MILLION, Y-O-Y)
    • FIGURE 8 SOFTWARE SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD
    • FIGURE 9 NLP TECHNOLOGY TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
    • FIGURE 10 CLOUD SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD
    • FIGURE 11 TEXT SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
    • FIGURE 12 PROFESSIONAL SERVICES SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD
    • FIGURE 13 INTEGRATION & DEPLOYMENT SERVICES SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
    • FIGURE 14 AI CHATBOTS SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD
    • FIGURE 15 INTERNAL INTEGRATION MODE SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD
    • FIGURE 16 SALES & MARKETING SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
    • FIGURE 17 CONTACT CENTER AUTOMATION SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
    • FIGURE 18 VIRTUAL FINANCIAL ADVISORS SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD
    • FIGURE 19 WORKFLOW OPTIMIZATION SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
    • FIGURE 20 EMPLOYEE ENGAGEMENT & ONBOARDING SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
    • FIGURE 21 INCIDENT MANAGEMENT SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
    • FIGURE 22 EDUCATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • FIGURE 23 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN CONVERSATIONAL AI MARKET
    • FIGURE 24 INCREASING INTEGRATION OF AI CHATBOTS ACROSS MESSAGING SERVICES FOR BETTER CUSTOMER SUPPORT TO DRIVE MARKET
  • 4.2 CONVERSATIONAL AI MARKET: TOP THREE BUSINESS FUNCTIONS
    • FIGURE 25 OPERATIONS & SUPPLY CHAIN SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • 4.3 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING AND INTEGRATION MODE
    • FIGURE 26 SOFTWARE AND INTERNAL SEGMENTS TO HOLD LARGEST MARKET SHARES IN NORTH AMERICA IN 2024
  • 4.4 CONVERSATIONAL AI MARKET: BY REGION
    • FIGURE 27 NORTH AMERICA TO HOLD LARGEST MARKET SHARE IN 2024

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • FIGURE 28 CONVERSATIONAL AI MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
    • 5.2.1 DRIVERS
      • 5.2.1.1 Increasing integration of AI chatbots in messaging services
      • 5.2.1.2 Growing use of AI-based customer services
      • 5.2.1.3 Omnichannel deployment and reduced chatbot development cost
      • 5.2.1.4 Growing focus on customer engagement and retention
      • 5.2.1.5 Rising demand to implement AI-powered digital experience across government sector
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Lack of awareness regarding benefits of conversational AI
      • 5.2.2.2 Vulnerability to privacy and security breaches
      • 5.2.2.3 Limitations of voice authentication
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 Integration of computer vision with voice recognition technology to facilitate in-depth and personalized interactions
      • 5.2.3.2 Emergence of generative AI
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Lack of accuracy in chatbots and virtual assistants
      • 5.2.4.2 Apprehensiveness about disclosing personal or sensitive information
      • 5.2.4.3 Lack of precision in resolving queries
      • 5.2.4.4 Inability to recognize customer intent and behavior
  • 5.3 EVOLUTION OF CONVERSATIONAL AI MARKET
    • FIGURE 29 CONVERSATIONAL AI MARKET: EVOLUTION
  • 5.4 CONVERSATIONAL AI MARKET ARCHITECTURE
    • FIGURE 30 CONVERSATIONAL AI MARKET: ARCHITECTURE
  • 5.5 SUPPLY CHAIN ANALYSIS
    • FIGURE 31 CONVERSATIONAL AI MARKET: SUPPLY CHAIN ANALYSIS
  • 5.6 ECOSYSTEM/MARKET MAP
    • TABLE 8 CONVERSATIONAL AI MARKET: ECOSYSTEM
    • FIGURE 32 KEY PLAYERS IN CONVERSATIONAL AI MARKET ECOSYSTEM
    • 5.6.1 PLATFORM PROVIDERS
    • 5.6.2 SOFTWARE PROVIDERS
    • 5.6.3 SERVICE PROVIDERS
    • 5.6.4 CLOUD SERVICE PROVIDERS
    • 5.6.5 END USERS
    • 5.6.6 REGULATORY BODIES
  • 5.7 CASE STUDY ANALYSIS
    • 5.7.1 HUMANA REDUCED COSTLY PRE-SERVICE CALLS AND IMPROVED CUSTOMER EXPERIENCE WITH IBM WATSONX
    • 5.7.2 CITY OF JOHNS CREEK AUTOMATED 24/7 CONTACT CENTER AND REDUCED AFTER-HOURS VOICEMAILS WITH AMAZON LEX
    • 5.7.3 JIO PARTNERED WITH HAPTIK TO DEVELOP WHATSAPP CHATBOT TO DELIVER SWIFT RESPONSES TO CUSTOMER QUERIES AND ENHANCE CUSTOMER EXPERIENCE
    • 5.7.4 CHIME FINANCIAL USED TWILIO PROGRAMMABLE MESSAGING AND TWILIO STUDIO TO DELIVER PERSONALIZED SUPPORT EXPERIENCE
    • 5.7.5 LEADING US SATELLITE TV PROVIDER RESOLVED 60% OF CUSTOMER QUERIES BY DEPLOYING [24]7 ENGAGEMENT CLOUD PLATFORM
  • 5.8 TECHNOLOGY ANALYSIS
    • 5.8.1 KEY TECHNOLOGIES
      • 5.8.1.1 AI/ML
      • 5.8.1.2 NLP & deep learning
      • 5.8.1.3 Speech recognition
    • 5.8.2 COMPLEMENTARY TECHNOLOGIES
      • 5.8.2.1 Data analytics
      • 5.8.2.2 Cloud computing
    • 5.8.3 ADJACENT TECHNOLOGIES
      • 5.8.3.1 AR/VR
      • 5.8.3.2 IoT
      • 5.8.3.3 Blockchain
      • 5.8.3.4 Edge computing
      • 5.8.3.5 Voice biometrics
  • 5.9 REGULATORY LANDSCAPE
    • 5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 9 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 10 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 11 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 12 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 13 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
      • 5.9.1.1 North America
        • 5.9.1.1.1 General Data Protection Regulation (GDPR)
        • 5.9.1.1.2 California Consumer Privacy Act (CCPA)
        • 5.9.1.1.3 Health Insurance Portability and Accountability Act (HIPAA)
      • 5.9.1.2 Europe
        • 5.9.1.2.1 General Data Protection Regulation (GDPR)
        • 5.9.1.2.2 Audiovisual Media Services Directive (AVMSD)
        • 5.9.1.2.3 ePrivacy directive
      • 5.9.1.3 Asia Pacific
        • 5.9.1.3.1 Act on Protection of Personal Information (APPI)
        • 5.9.1.3.2 Telecommunications business law
      • 5.9.1.4 Middle East & Africa
        • 5.9.1.4.1 Consumer protection regulations
      • 5.9.1.5 Latin America
        • 5.9.1.5.1 Telecommunications laws
  • 5.10 PATENT ANALYSIS
    • 5.10.1 METHODOLOGY
    • 5.10.2 PATENTS FILED, BY DOCUMENT TYPE
    • TABLE 14 PATENTS FILED, 2013-2023
    • 5.10.3 INNOVATION AND PATENT APPLICATIONS
    • FIGURE 33 TOTAL NUMBER OF PATENTS GRANTED, 2013-2023
      • 5.10.3.1 Top 10 patent applicants in conversational AI market
    • FIGURE 34 TOP 10 APPLICANTS IN CONVERSATIONAL AI MARKET, 2013-2023
    • TABLE 15 TOP 20 PATENT OWNERS IN CONVERSATIONAL AI MARKET, 2013-2023
    • TABLE 16 LIST OF PATENTS GRANTED IN CONVERSATIONAL AI MARKET, 2022-2023
    • FIGURE 35 REGIONAL ANALYSIS OF PATENTS GRANTED, 2013-2023
  • 5.11 PRICING ANALYSIS
    • 5.11.1 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE APPLICATIONS
    • FIGURE 36 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, TOP THREE APPLICATIONS (USD/YEAR)
    • TABLE 17 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY APPLICATION
    • 5.11.2 INDICATIVE PRICING ANALYSIS, BY OFFERING
    • TABLE 18 INDICATIVE PRICING LEVELS OF CONVERSATIONAL AI SOFTWARE, BY OFFERING
  • 5.12 KEY CONFERENCES & EVENTS
    • TABLE 19 CONVERSATIONAL AI MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2024-2025
  • 5.13 PORTER'S FIVE FORCES ANALYSIS
    • TABLE 20 PORTER'S FIVE FORCES' IMPACT ON CONVERSATIONAL AI MARKET
    • FIGURE 37 PORTER'S FIVE FORCES ANALYSIS: CONVERSATIONAL AI MARKET
    • 5.13.1 THREAT OF NEW ENTRANTS
    • 5.13.2 THREAT OF SUBSTITUTES
    • 5.13.3 BARGAINING POWER OF SUPPLIERS
    • 5.13.4 BARGAINING POWER OF BUYERS
    • 5.13.5 INTENSITY OF COMPETITIVE RIVALRY
  • 5.14 INVESTMENT LANDSCAPE AND FUNDING SCENARIO
    • FIGURE 38 CONVERSATIONAL AI MARKET: INVESTMENT LANDSCAPE AND FUNDING SCENARIO (USD MILLION AND NUMBER OF FUNDING ROUNDS)
  • 5.15 CONVERSATIONAL AI BUSINESS MODELS
    • 5.15.1 SUBSCRIPTION-BASED MODEL
    • 5.15.2 PAY-PER-USE MODEL
    • 5.15.3 LICENSING AND PERPETUAL SOFTWARE MODEL
    • 5.15.4 CUSTOM DEVELOPMENT AND CONSULTATION MODEL
    • 5.15.5 TRANSACTIONAL MODEL
    • 5.15.6 PARTNERSHIP AND REVENUE SHARING MODEL
  • 5.16 CONVERSATIONAL AI MARKET: BEST PRACTICES
    • 5.16.1 DESIGN AND USER EXPERIENCE
    • 5.16.2 TRAINING AND OPTIMIZATION
    • 5.16.3 SECURITY AND COMPLIANCE
    • 5.16.4 INTEGRATION AND SCALABILITY
  • 5.17 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS' BUSINESSES
    • FIGURE 39 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS' BUSINESSES
  • 5.18 KEY STAKEHOLDERS & BUYING CRITERIA
    • 5.18.1 KEY STAKEHOLDERS IN BUYING PROCESS
    • FIGURE 40 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS
    • TABLE 21 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS
    • 5.18.2 BUYING CRITERIA
    • FIGURE 41 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
    • TABLE 22 KEY BUYING CRITERIA FOR TOP THREE VERTICALS

6 CONVERSATIONAL AI MARKET, BY OFFERING

  • 6.1 INTRODUCTION
    • 6.1.1 OFFERINGS: CONVERSATIONAL AI MARKET DRIVERS
    • FIGURE 42 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 23 CONVERSATIONAL AI MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 24 CONVERSATIONAL AI MARKET, BY OFFERING, 2024-2030 (USD MILLION)
  • 6.2 SOFTWARE
    • 6.2.1 SOFTWARE BY TECHNOLOGY
    • FIGURE 43 MACHINE LEARNING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 25 CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019-2023 (USD MILLION)
    • TABLE 26 CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024-2030 (USD MILLION)
      • 6.2.1.1 ML
        • 6.2.1.1.1 Integration of advanced ML algorithms to help engage in human-like conversations, understand natural language inputs, and deliver personalized responses
    • TABLE 27 MACHINE LEARNING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 28 MACHINE LEARNING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024-2030 (USD MILLION)
        • 6.2.1.1.2 Supervised learning
        • 6.2.1.1.3 Unsupervised learning
        • 6.2.1.1.4 RL
      • 6.2.1.2 NLP
        • 6.2.1.2.1 NLP-based conversational AI software to leverage sophisticated algorithms to comprehend and generate human language
    • TABLE 29 NATURAL LANGUAGE PROCESSING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 30 NATURAL LANGUAGE PROCESSING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024-2030 (USD MILLION)
        • 6.2.1.2.2 Lexical analysis
        • 6.2.1.2.3 Syntax & semantic analysis
        • 6.2.1.2.4 Sentiment analysis
        • 6.2.1.2.5 Output transformation
      • 6.2.1.3 ASR
        • 6.2.1.3.1 Transformer-based architectures to help enhance boundaries of ASR performance and enable better recognition of accents, dialects, and contextual nuances
    • TABLE 31 AUTOMATIC SPEECH RECOGNITION: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 32 AUTOMATIC SPEECH RECOGNITION: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024-2030 (USD MILLION)
        • 6.2.1.3.2 STT conversions
        • 6.2.1.3.3 VAD
        • 6.2.1.3.4 Speaker diarization
        • 6.2.1.3.5 Acoustic & language modeling
      • 6.2.1.4 Data mining
        • 6.2.1.4.1 Need for data-driven insights and advanced analytical tools to enhance customer experience to foster market growth
    • TABLE 33 DATA MINING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 34 DATA MINING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 6.2.2 SOFTWARE BY MODALITY
    • FIGURE 44 SPEECH SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 35 CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019-2023 (USD MILLION)
    • TABLE 36 CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024-2030 (USD MILLION)
      • 6.2.2.1 Text
        • 6.2.2.1.1 Text-based software to comprehend and respond to user queries or commands and facilitate seamless communication by interpreting messages
    • TABLE 37 TEXT: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 38 TEXT: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024-2030 (USD MILLION)
      • 6.2.2.2 Speech
        • 6.2.2.2.1 Speech-based software leverages voice input and output mechanisms to enable conversational interactions
    • TABLE 39 SPEECH: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 40 SPEECH: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024-2030 (USD MILLION)
      • 6.2.2.3 Multimodal
        • 6.2.2.3.1 Sophisticated systems to integrate NLP and speech recognition capabilities to comprehend and respond to multimodal inputs
    • TABLE 41 MULTIMODAL: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 42 MULTIMODAL: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 6.2.3 DEPLOYMENT MODE
    • FIGURE 45 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 43 CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
    • TABLE 44 CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2030 (USD MILLION)
      • 6.2.3.1 On-premises
        • 6.2.3.1.1 On-premises deployment to help enterprises seek maximum control, security, and compliance over conversational AI deployments
    • TABLE 45 ON-PREMISES: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 46 ON-PREMISES: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024-2030 (USD MILLION)
      • 6.2.3.2 Cloud
        • 6.2.3.2.1 Need for scalability, flexibility, and cost-effectiveness to fuel demand for cloud deployment of conversational AI
    • TABLE 47 CLOUD: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 48 CLOUD: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024-2030 (USD MILLION)
  • 6.3 SERVICES
    • FIGURE 46 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 49 CONVERSATIONAL AI MARKET, BY SERVICE, 2019-2023 (USD MILLION)
    • TABLE 50 CONVERSATIONAL AI MARKET, BY SERVICE, 2024-2030 (USD MILLION)
    • TABLE 51 SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 52 SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 6.3.1 PROFESSIONAL SERVICES
    • FIGURE 47 SUPPORT & MAINTENANCE SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 53 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
    • TABLE 54 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024-2030 (USD MILLION)
    • TABLE 55 PROFESSIONAL SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 56 PROFESSIONAL SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
      • 6.3.1.1 Consulting & advisory services
        • 6.3.1.1.1 Increasing demand for personalized customer experience and efficient business operations to spur market growth
    • TABLE 57 CONSULTING & ADVISORY SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 58 CONSULTING & ADVISORY SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
      • 6.3.1.2 Integration & deployment services
        • 6.3.1.2.1 Integration and deployment services to facilitate seamless incorporation and efficient utilization of AI-powered chatbots and virtual assistants
    • TABLE 59 INTEGRATION & DEPLOYMENT SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 60 INTEGRATION & DEPLOYMENT SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
      • 6.3.1.3 Support & maintenance services
        • 6.3.1.3.1 Support & maintenance services to ensure smooth functioning and optimization of AI-powered chatbots and virtual assistants
    • TABLE 61 SUPPORT & MAINTENANCE SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 62 SUPPORT & MAINTENANCE SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
      • 6.3.1.4 Training & education services
        • 6.3.1.4.1 Training and education services to impart expertise in developing, implementing, and managing conversational interfaces
    • TABLE 63 TRAINING & EDUCATION SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 64 TRAINING & EDUCATION SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 6.3.2 MANAGED SERVICES
    • TABLE 65 MANAGED SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 66 MANAGED SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)

7 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION

  • 7.1 INTRODUCTION
    • 7.1.1 BUSINESS FUNCTIONS: CONVERSATIONAL AI MARKET DRIVERS
    • FIGURE 48 OPERATIONS & SUPPLY CHAIN SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 67 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
    • TABLE 68 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024-2030 (USD MILLION)
  • 7.2 SALES & MARKETING
    • 7.2.1 NEED FOR ENHANCING CUSTOMER ENGAGEMENT AND STREAMLINING OPERATIONS TO BOOST DEMAND FOR CONVERSATIONAL AI SOLUTIONS
    • FIGURE 49 CAMPAIGN MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 69 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 70 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024-2030 (USD MILLION)
    • TABLE 71 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 72 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 7.2.2 CONTACT CENTER AUTOMATION
    • 7.2.3 BRANDING & ADVERTISEMENT
    • 7.2.4 CAMPAIGN MANAGEMENT
    • 7.2.5 CUSTOMER ENGAGEMENT & RETENTION
  • 7.3 FINANCE & ACCOUNTING
    • 7.3.1 CONVERSATIONAL AI SOLUTIONS TO PROVIDE HUMAN-LIKE INTERACTIONS, STREAMLINE OPERATIONS, AND ENHANCE CUSTOMER SERVICE
    • FIGURE 50 DATA PRIVACY & COMPLIANCE MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 73 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 74 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024-2030 (USD MILLION)
    • TABLE 75 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 76 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 7.3.2 VIRTUAL FINANCIAL ADVISORS
    • 7.3.3 EXPENSE TRACKING & REPORTING
    • 7.3.4 DATA PRIVACY & COMPLIANCE MANAGEMENT
    • 7.3.5 AUTOMATED INVOICE PROCESSING
  • 7.4 OPERATIONS & SUPPLY CHAIN
    • 7.4.1 CONVERSATIONAL AI TO STREAMLINE PROCESSES, ENHANCE COMMUNICATION, AND PROVIDE VALUABLE INSIGHTS
    • FIGURE 51 INVENTORY MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 77 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 78 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024-2030 (USD MILLION)
    • TABLE 79 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 80 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 7.4.2 WORKFLOW OPTIMIZATION
    • 7.4.3 SCHEDULING & ROUTING
    • 7.4.4 INVENTORY MANAGEMENT
    • 7.4.5 VENDOR MANAGEMENT
  • 7.5 HUMAN RESOURCES (HR)
    • 7.5.1 CONVERSATIONAL AI TO STREAMLINE HUMAN RESOURCE OPERATIONS AND IMPROVE EMPLOYEE EXPERIENCE
    • FIGURE 52 RECRUITMENT ASSISTANTS & SCREENING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 81 HUMAN RESOURCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 82 HUMAN RESOURCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024-2030 (USD MILLION)
    • TABLE 83 HUMAN RESOURCES: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 84 HUMAN RESOURCES: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 7.5.2 EMPLOYEE ENGAGEMENT & ONBOARDING
    • 7.5.3 PERFORMANCE MANAGEMENT
    • 7.5.4 DOCUMENT MANAGEMENT
    • 7.5.5 RECRUITMENT ASSISTANTS & SCREENING
  • 7.6 IT SERVICE MANAGEMENT (ITSM)
    • 7.6.1 CONVERSATIONAL AI TO AUTOMATE REPETITIVE TASKS, PROVIDE SELF-SERVICE OPTIONS, IMPROVE EFFICIENCY, AND REDUCE COSTS
    • FIGURE 53 QUERY HANDLING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 85 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 86 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024-2030 (USD MILLION)
    • TABLE 87 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 88 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 7.6.2 INCIDENT MANAGEMENT
    • 7.6.3 COST OPTIMIZATION
    • 7.6.4 QUERY HANDLING
    • 7.6.5 KNOWLEDGE MANAGEMENT

8 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE

  • 8.1 INTRODUCTION
    • 8.1.1 CONVERSATIONAL AGENT TYPES: CONVERSATIONAL AI MARKET DRIVERS
    • FIGURE 54 GENERATIVE AI AGENTS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 89 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019-2023 (USD MILLION)
    • TABLE 90 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024-2030 (USD MILLION)
  • 8.2 AI CHATBOTS
    • 8.2.1 CONVERSATIONAL AI PLATFORMS AND CHATBOTS TO ENHANCE CUSTOMER ENGAGEMENT AND DRIVE SALES
    • TABLE 91 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 92 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
  • 8.3 VOICE BOTS
    • 8.3.1 VOICE BOTS TO IMPROVE SELF-SERVE RATES, HANDLE COMPLEX SCENARIOS FASTER, AND REDUCE NEED FOR HUMAN AGENTS
    • TABLE 93 VOICE BOTS: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 94 VOICE BOTS: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
  • 8.4 INTERACTIVE VOICE ASSISTANTS (IVA)
    • 8.4.1 INTELLIGENT VIRTUAL AGENTS TO HANDLE QUERIES, TROUBLESHOOT PROBLEMS, AND FACILITATE TRANSACTIONS
    • TABLE 95 INTERACTIVE VOICE ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 96 INTERACTIVE VOICE ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
  • 8.5 GENERATIVE AI AGENTS
    • 8.5.1 GENERATIVE AI AGENTS TO OPERATE 24/7 AND REDUCE NEED FOR EXTENSIVE STAFFING DURING NON-PEAK HOURS AND BANK HOLIDAYS
    • TABLE 97 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 98 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)

9 CONVERSATIONAL AI MARKET, BY INTEGRATION MODE

  • 9.1 INTRODUCTION
    • 9.1.1 INTEGRATION MODES: CONVERSATIONAL AI MARKET DRIVERS
    • FIGURE 55 INTERNAL ENTERPRISE SYSTEMS SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 99 CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019-2023 (USD MILLION)
    • TABLE 100 CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024-2030 (USD MILLION)
  • 9.2 INTERNAL ENTERPRISE SYSTEMS
    • 9.2.1 CONVERSATIONAL AI TO STREAMLINE OPERATIONS, ENHANCE PRODUCTIVITY, AND IMPROVE CUSTOMER INTERACTIONS
    • TABLE 101 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 102 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 9.2.2 CRM
    • 9.2.3 KBS
  • 9.3 EXTERNAL COMMUNICATION CHANNELS
    • 9.3.1 VOICE-ENABLED EXTERNAL COMMUNICATION CHANNELS TO OFFER CONVENIENCE, EFFICIENCY, AND HANDS-FREE EXPERIENCE
    • TABLE 103 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 104 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 9.3.2 MOBILE APPS
    • 9.3.3 IVR SYSTEMS
    • 9.3.4 MESSAGING SERVICES/PLATFORMS
    • 9.3.5 WEBSITES

10 CONVERSATIONAL AI MARKET, BY VERTICAL

  • 10.1 INTRODUCTION
    • 10.1.1 VERTICALS: CONVERSATIONAL AI MARKET DRIVERS
    • FIGURE 56 BFSI SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD
    • TABLE 105 CONVERSATIONAL AI MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
    • TABLE 106 CONVERSATIONAL AI MARKET, BY VERTICAL, 2024-2030 (USD MILLION)
  • 10.2 BFSI
    • 10.2.1 DEMAND FOR SEAMLESS AND CONVENIENT INTERACTIONS, ENHANCED CUSTOMER ENGAGEMENT, REDUCED COSTS, AND IMPROVED OPERATIONAL EFFICIENCY TO DRIVE MARKET
    • TABLE 107 BFSI: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 108 BFSI: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024-2030 (USD MILLION)
    • TABLE 109 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 110 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 10.2.2 AUTOMATED CUSTOMER SUPPORT
    • 10.2.3 VIRTUAL FINANCIAL ASSISTANTS
    • 10.2.4 PORTFOLIO MANAGEMENT
    • 10.2.5 VOICE-BASED DIGITAL BANKING
    • 10.2.6 OTHERS
  • 10.3 RETAIL & ECOMMERCE
    • 10.3.1 CONVERSATIONAL AI TO ENHANCE CUSTOMER INTERACTIONS, BOOST SALES, AND STREAMLINE OPERATIONS
    • TABLE 111 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 112 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024-2030 (USD MILLION)
    • TABLE 113 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 114 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 10.3.2 VOICE COMMERCE
    • 10.3.3 PERSONALIZED RECOMMENDATIONS
    • 10.3.4 IN-STORE ASSISTANCE
    • 10.3.5 AUTOMATED SURVEYS
    • 10.3.6 AUTOMATED ORDER TRACKING & UPDATES
    • 10.3.7 OTHERS
  • 10.4 EDUCATION
    • 10.4.1 CONVERSATIONAL AI TO OFFER PERSONALIZED LEARNING EXPERIENCES AND SUPPORT TO STUDENTS AND ASSIST TEACHERS IN MANAGING THEIR TASKS
    • TABLE 115 EDUCATION: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 116 EDUCATION: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024-2030 (USD MILLION)
    • TABLE 117 EDUCATION: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 118 EDUCATION: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 10.4.2 ADMISSION QUERY RESOLUTION
    • 10.4.3 ADMINISTRATIVE TASK AUTOMATION
    • 10.4.4 VIRTUAL LEARNING/COURSE ASSISTANTS
    • 10.4.5 PERSONALIZED LEARNING SUPPORT
    • 10.4.6 CONVERSATIONAL CAMPUS
    • 10.4.7 OTHERS
  • 10.5 MEDIA & ENTERTAINMENT
    • 10.5.1 CONVERSATIONAL AI TO ENHANCE CUSTOMER SERVICE, PERSONALIZED CONTENT RECOMMENDATIONS, ADVERTISING, AND PRODUCT DISCOVERY
    • TABLE 119 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 120 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024-2030 (USD MILLION)
    • TABLE 121 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 122 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 10.5.2 CONTENT PERSONALIZATION
    • 10.5.3 PERSONALIZED CONTENT DELIVERY
    • 10.5.4 IMMERSIVE CONVERSATIONAL GAMING
    • 10.5.5 ADVERTISING & PROMOTIONS
    • 10.5.6 CONTENT LOCALIZATION AND TRANSLATION
    • 10.5.7 OTHERS
  • 10.6 HEALTHCARE & LIFE SCIENCES
    • 10.6.1 CONVERSATIONAL AI TO RESHAPE PATIENT JOURNEYS AND DRIVE EMPATHETIC AUTOMATION IN HEALTHCARE AND LIFE SCIENCES
    • TABLE 123 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 124 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024-2030 (USD MILLION)
    • TABLE 125 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 126 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 10.6.2 AUTOMATED APPOINTMENT BOOKING
    • 10.6.3 PATIENT ENGAGEMENT & FOLLOW-UPS
    • 10.6.4 SELF-HEALTH MANAGEMENT
    • 10.6.5 HEALTH TRACKING & MEDICATION MANAGEMENT
    • 10.6.6 SYMPTOM ASSESSMENT & TRIAGE MANAGEMENT
    • 10.6.7 OTHERS
  • 10.7 TRAVEL & HOSPITALITY
    • 10.7.1 CONVERSATIONAL AI TO IMPROVE CUSTOMER, STREAMLINE OPERATIONS, AND BRIDGE LANGUAGE BARRIERS
    • TABLE 127 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 128 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024-2030 (USD MILLION)
    • TABLE 129 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 130 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 10.7.2 VIRTUAL TRAVEL ASSISTANCE
    • 10.7.3 PERSONALIZED TRAVEL PLANNING
    • 10.7.4 CONVERSATIONAL CHECK-INS
    • 10.7.5 VOICE-BASED BOOKINGS/ORDERINGS
    • 10.7.6 OTHERS
  • 10.8 AUTOMOTIVE
    • 10.8.1 NEED FOR INTERACTION BETWEEN VEHICLES AND DEALERS AND PERSONALIZED SOLUTIONS AND SERVICES TO PROPEL MARKET
    • TABLE 131 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 132 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024-2030 (USD MILLION)
    • TABLE 133 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 134 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 10.8.2 VIRTUAL CAR SHOWROOM ASSISTANTS
    • 10.8.3 AI-POWERED NAVIGATION AND ROUTE OPTIMIZATION
    • 10.8.4 PURCHASE ASSISTANCE
    • 10.8.5 AI-DRIVEN PREDICTIVE MAINTENANCE
    • 10.8.6 VEHICLE CONFIGURATION & CUSTOMIZATION
    • 10.8.7 OTHERS
  • 10.9 IT & ITES
    • 10.9.1 CONVERSATIONAL AI-POWERED ANALYTICS TOOLS TO EMPOWER DECISION-MAKERS WITH REAL-TIME INSIGHTS
    • TABLE 135 IT/ITES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 136 IT/ITES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024-2030 (USD MILLION)
    • TABLE 137 IT & ITES: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 138 IT & ITES: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 10.9.2 IT HELPDESK SUPPORT & TROUBLESHOOTING
    • 10.9.3 SOFTWARE & APPLICATION SUPPORT
    • 10.9.4 PROJECT MANAGEMENT & TASK TRACKING
    • 10.9.5 VIRTUAL IT PROCUREMENT ASSISTANTS
    • 10.9.6 IT SECURITY INCIDENT RESPONSE & THREAT INTELLIGENCE ANALYSIS
    • 10.9.7 OTHERS
  • 10.10 GOVERNMENT & DEFENSE
    • 10.10.1 CONVERSATIONAL AI ADOPTED BY GOVERNMENT ORGANIZATIONS TO IMPROVE CITIZEN SERVICES AND REDUCE COSTS
    • TABLE 139 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 140 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024-2030 (USD MILLION)
    • TABLE 141 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 142 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
    • 10.10.2 E-GOVERNANCE SERVICES
    • 10.10.3 PUBLIC SAFETY INFORMATION DISSEMINATION
    • 10.10.4 VIRTUAL TRAINING ASSISTANTS FOR DEFENSE PERSONNEL
    • 10.10.5 CITIZEN ENGAGEMENT SURVEYS & FEEDBACK COLLECTIONS
    • 10.10.6 OTHERS
  • 10.11 OTHER VERTICALS
    • TABLE 143 OTHER VERTICALS: CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 144 OTHER VERTICALS: CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)

11 CONVERSATIONAL AI MARKET, BY REGION

  • 11.1 INTRODUCTION
    • FIGURE 57 INDIA TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
    • FIGURE 58 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 145 CONVERSATIONAL AI MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 146 CONVERSATIONAL AI MARKET, BY REGION, 2024-2030 (USD MILLION)
  • 11.2 NORTH AMERICA
    • 11.2.1 NORTH AMERICA: CONVERSATIONAL AI MARKET DRIVERS
    • 11.2.2 NORTH AMERICA: IMPACT OF RECESSION
    • FIGURE 59 NORTH AMERICA: MARKET SNAPSHOT
    • TABLE 147 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 148 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2024-2030 (USD MILLION)
    • TABLE 149 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019-2023 (USD MILLION)
    • TABLE 150 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024-2030 (USD MILLION)
    • TABLE 151 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019-2023 (USD MILLION)
    • TABLE 152 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024-2030 (USD MILLION)
    • TABLE 153 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
    • TABLE 154 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2030 (USD MILLION)
    • TABLE 155 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2019-2023 (USD MILLION)
    • TABLE 156 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2024-2030 (USD MILLION)
    • TABLE 157 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
    • TABLE 158 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024-2030 (USD MILLION)
    • TABLE 159 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
    • TABLE 160 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024-2030 (USD MILLION)
    • TABLE 161 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019-2023 (USD MILLION)
    • TABLE 162 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024-2030 (USD MILLION)
    • TABLE 163 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019-2023 (USD MILLION)
    • TABLE 164 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024-2030 (USD MILLION)
    • TABLE 165 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
    • TABLE 166 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024-2030 (USD MILLION)
    • TABLE 167 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019-2023 (USD MILLION)
    • TABLE 168 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024-2030 (USD MILLION)
    • 11.2.3 US
      • 11.2.3.1 Rising need for call centers that provide better customer support services to drive demand for conversational AI solutions
    • 11.2.4 CANADA
      • 11.2.4.1 Need to elevate client satisfaction, optimize productivity, and stimulate innovation to fuel demand for conversational AI solutions
  • 11.3 EUROPE
    • 11.3.1 EUROPE: CONVERSATIONAL AI MARKET DRIVERS
    • 11.3.2 EUROPE: IMPACT OF RECESSION
    • TABLE 169 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 170 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2024-2030 (USD MILLION)
    • TABLE 171 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019-2023 (USD MILLION)
    • TABLE 172 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024-2030 (USD MILLION)
    • TABLE 173 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019-2023 (USD MILLION)
    • TABLE 174 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024-2030 (USD MILLION)
    • TABLE 175 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
    • TABLE 176 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2030 (USD MILLION)
    • TABLE 177 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2019-2023 (USD MILLION)
    • TABLE 178 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2024-2030 (USD MILLION)
    • TABLE 179 EUROPE: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
    • TABLE 180 EUROPE: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024-2030 (USD MILLION)
    • TABLE 181 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
    • TABLE 182 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024-2030 (USD MILLION)
    • TABLE 183 EUROPE: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019-2023 (USD MILLION)
    • TABLE 184 EUROPE: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024-2030 (USD MILLION)
    • TABLE 185 EUROPE: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019-2023 (USD MILLION)
    • TABLE 186 EUROPE: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024-2030 (USD MILLION)
    • TABLE 187 EUROPE: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
    • TABLE 188 EUROPE: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024-2030 (USD MILLION)
    • TABLE 189 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019-2023 (USD MILLION)
    • TABLE 190 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024-2030 (USD MILLION)
    • 11.3.3 UK
      • 11.3.3.1 Increasing adoption of AI-powered customer support services and rise in deployment of omnichannel methods to drive market
    • 11.3.4 GERMANY
      • 11.3.4.1 Conversational AI to enhance customer service, automate processes, and elevate user experience
    • 11.3.5 FRANCE
      • 11.3.5.1 Focus on developing advanced conversational AI solutions to spur market growth
    • 11.3.6 ITALY
      • 11.3.6.1 Emphasis on technological advancements, cost-efficiency, and evolving customer expectations
    • 11.3.7 SPAIN
      • 11.3.7.1 Strong technological ecosystem and focus on research and development in AI to fuel demand for conversational AI solutions
    • 11.3.8 REST OF EUROPE
  • 11.4 ASIA PACIFIC
    • 11.4.1 ASIA PACIFIC: CONVERSATIONAL AI MARKET DRIVERS
    • 11.4.2 ASIA PACIFIC: IMPACT OF RECESSION
    • FIGURE 60 ASIA PACIFIC: MARKET SNAPSHOT
    • TABLE 191 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 192 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2024-2030 (USD MILLION)
    • TABLE 193 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019-2023 (USD MILLION)
    • TABLE 194 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024-2030 (USD MILLION)
    • TABLE 195 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019-2023 (USD MILLION)
    • TABLE 196 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024-2030 (USD MILLION)
    • TABLE 197 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
    • TABLE 198 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2030 (USD MILLION)
    • TABLE 199 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE, 2019-2023 (USD MILLION)
    • TABLE 200 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE, 2024-2030 (USD MILLION)
    • TABLE 201 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
    • TABLE 202 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024-2030 (USD MILLION)
    • TABLE 203 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
    • TABLE 204 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024-2030 (USD MILLION)
    • TABLE 205 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019-2023 (USD MILLION)
    • TABLE 206 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024-2030 (USD MILLION)
    • TABLE 207 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019-2023 (USD MILLION)
    • TABLE 208 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024-2030 (USD MILLION)
    • TABLE 209 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
    • TABLE 210 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024-2030 (USD MILLION)
    • TABLE 211 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY/REGION, 2019-2023 (USD MILLION)
    • TABLE 212 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY/REGION, 2024-2030 (USD MILLION)
    • 11.4.3 INDIA
      • 11.4.3.1 Increasing internet penetration, expanding smartphone usage, and government's 'Digital India' initiative to propel market
    • 11.4.4 JAPAN
      • 11.4.4.1 Aging population, labor shortage, and government's initiatives to promote AI adoption to accelerate market growth
    • 11.4.5 CHINA
      • 11.4.5.1 Integration of AI-powered chatbots in eCommerce and adoption of virtual assistants in smart homes and IoT devices to drive market
    • 11.4.6 ASEAN COUNTRIES
      • 11.4.6.1 Government initiatives to promote digital transformation to foster market growth
    • 11.4.7 SOUTH KOREA
      • 11.4.7.1 Technological innovation, high internet penetration rates, and government initiatives to propel market
    • 11.4.8 AUSTRALIA & NEW ZEALAND (ANZ)
      • 11.4.8.1 Increasing digitalization, adoption of AI technologies across industries, and demand for personalized customer experience to spur market growth
    • 11.4.9 REST OF ASIA PACIFIC
  • 11.5 MIDDLE EAST & AFRICA
    • 11.5.1 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET DRIVERS
    • 11.5.2 MIDDLE EAST & AFRICA: IMPACT OF RECESSION
    • TABLE 213 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 214 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2024-2030 (USD MILLION)
    • TABLE 215 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019-2023 (USD MILLION)
    • TABLE 216 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024-2030 (USD MILLION)
    • TABLE 217 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019-2023 (USD MILLION)
    • TABLE 218 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024-2030 (USD MILLION)
    • TABLE 219 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
    • TABLE 220 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2030 (USD MILLION)
    • TABLE 221 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2019-2023 (USD MILLION)
    • TABLE 222 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2024-2030 (USD MILLION)
    • TABLE 223 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
    • TABLE 224 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024-2030 (USD MILLION)
    • TABLE 225 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
    • TABLE 226 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024-2030 (USD MILLION)
    • TABLE 227 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019-2023 (USD MILLION)
    • TABLE 228 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024-2030 (USD MILLION)
    • TABLE 229 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019-2023 (USD MILLION)
    • TABLE 230 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024-2030 (USD MILLION)
    • TABLE 231 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
    • TABLE 232 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024-2030 (USD MILLION)
    • TABLE 233 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019-2023 (USD MILLION)
    • TABLE 234 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024-2030 (USD MILLION)
    • 11.5.3 SAUDI ARABIA
      • 11.5.3.1 Implementation of government's 'Vision 2030' initiative and need for personalized and efficient customer experience to drive market
    • 11.5.4 UAE
      • 11.5.4.1 'UAE Vision 2021.' Dubai's Smart City initiatives, and favorable investment climate to spur market growth
    • 11.5.5 SOUTH AFRICA
      • 11.5.5.1 Increasing adoption of advanced technologies, robust telecommunications infrastructure, and rising internet penetration rates to drive market
    • 11.5.6 QATAR
      • 11.5.6.1 'Qatar Vision 2030' and other government initiatives and thriving tourism and hospitality sector to accelerate market growth
    • 11.5.7 EGYPT
      • 11.5.7.1 Growing demand for personalized customer experience and streamlined business processes to propel market
    • 11.5.8 REST OF MIDDLE EAST & AFRICA
  • 11.6 LATIN AMERICA
    • 11.6.1 LATIN AMERICA: CONVERSATIONAL AI MARKET DRIVERS
    • 11.6.2 LATIN AMERICA: IMPACT OF RECESSION
    • TABLE 235 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 236 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2024-2030 (USD MILLION)
    • TABLE 237 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019-2023 (USD MILLION)
    • TABLE 238 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024-2030 (USD MILLION)
    • TABLE 239 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019-2023 (USD MILLION)
    • TABLE 240 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024-2030 (USD MILLION)
    • TABLE 241 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
    • TABLE 242 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2030 (USD MILLION)
    • TABLE 243 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2019-2023 (USD MILLION)
    • TABLE 244 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2024-2030 (USD MILLION)
    • TABLE 245 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
    • TABLE 246 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024-2030 (USD MILLION)
    • TABLE 247 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
    • TABLE 248 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024-2030 (USD MILLION)
    • TABLE 249 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019-2023 (USD MILLION)
    • TABLE 250 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024-2030 (USD MILLION)
    • TABLE 251 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019-2023 (USD MILLION)
    • TABLE 252 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024-2030 (USD MILLION)
    • TABLE 253 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
    • TABLE 254 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024-2030 (USD MILLION)
    • TABLE 255 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019-2023 (USD MILLION)
    • TABLE 256 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024-2030 (USD MILLION)
    • 11.6.3 BRAZIL
      • 11.6.3.1 Increasing digitalization, rising internet and smartphone penetration, and emergence of multilingual chatbots to boost market growth
    • 11.6.4 MEXICO
      • 11.6.4.1 Rapidly evolving digital landscape and increasing adoption of AI-driven technologies to boost demand for conversational AI solutions
    • 11.6.5 ARGENTINA
      • 11.6.5.1 Rising demand for personalized customer experience to drive conversational AI market
    • 11.6.6 REST OF LATIN AMERICA

12 COMPETITIVE LANDSCAPE

  • 12.1 OVERVIEW
  • 12.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
    • TABLE 257 OVERVIEW OF STRATEGIES ADOPTED BY KEY CONVERSATIONAL AI VENDORS
  • 12.3 REVENUE ANALYSIS
    • FIGURE 61 TOP FIVE PLAYERS DOMINATING MARKET FROM 2019 TO 2023 (USD MILLION)
  • 12.4 MARKET SHARE ANALYSIS
    • FIGURE 62 SHARE OF LEADING COMPANIES IN CONVERSATIONAL AI MARKET, 2023
    • 12.4.1 MARKET RANKING ANALYSIS
    • TABLE 258 CONVERSATIONAL AI MARKET: DEGREE OF COMPETITION
  • 12.5 BRAND/PRODUCT COMPARISON ANALYSIS
    • FIGURE 63 BRAND/PRODUCT COMPARISON ANALYSIS
  • 12.6 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS
    • FIGURE 64 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS
    • FIGURE 65 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF KEY VENDORS
  • 12.7 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2023
    • 12.7.1 STARS
    • 12.7.2 EMERGING LEADERS
    • 12.7.3 PERVASIVE PLAYERS
    • 12.7.4 PARTICIPANTS
    • FIGURE 66 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2023
    • 12.7.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023
    • FIGURE 67 OVERALL COMPANY FOOTPRINT (26 COMPANIES)
    • TABLE 259 REGIONAL FOOTPRINT (26 COMPANIES)
    • TABLE 260 CONVERSATIONAL AGENT TYPE FOOTPRINT (26 COMPANIES)
    • TABLE 261 VERTICAL FOOTPRINT (26 COMPANIES)
    • TABLE 262 OFFERING FOOTPRINT (26 COMPANIES)
  • 12.8 COMPANY EVALUATION MATRIX: START-UPS/SMES, 2023
    • 12.8.1 PROGRESSIVE COMPANIES
    • 12.8.2 RESPONSIVE COMPANIES
    • 12.8.3 DYNAMIC COMPANIES
    • 12.8.4 STARTING BLOCKS
    • FIGURE 68 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX (START-UPS/SMES), 2023
    • 12.8.5 COMPETITIVE BENCHMARKING: START-UPS/SMES, 2023
    • TABLE 263 CONVERSATIONAL AI MARKET: DETAILED LIST OF KEY START-UPS/SMES
    • TABLE 264 CONVERSATIONAL AI MARKET: COMPETITIVE BENCHMARKING OF START-UPS/SMES
  • 12.9 COMPETITIVE SCENARIO AND TRENDS
    • 12.9.1 PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 265 CONVERSATIONAL AI MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS, JANUARY 2021-APRIL 2024
    • 12.9.2 DEALS
    • TABLE 266 CONVERSATIONAL AI MARKET: DEALS, JANUARY 2021-MARCH 2024

13 COMPANY PROFILES

  • 13.1 INTRODUCTION
  • (Business overview, Products/Solutions/Services offered, Recent Developments, MnM view, Key strengths, Strategic choices made, Weaknesses and competitive threats) **
  • 13.2 KEY PLAYERS
    • 13.2.1 MICROSOFT
    • TABLE 267 MICROSOFT: COMPANY OVERVIEW
    • FIGURE 69 MICROSOFT: COMPANY SNAPSHOT
    • TABLE 268 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 269 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 270 MICROSOFT: DEALS
    • 13.2.2 IBM
    • TABLE 271 IBM: COMPANY OVERVIEW
    • FIGURE 70 IBM: COMPANY SNAPSHOT
    • TABLE 272 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 273 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 274 IBM: DEALS
    • 13.2.3 GOOGLE
    • TABLE 275 GOOGLE: COMPANY OVERVIEW
    • FIGURE 71 GOOGLE: COMPANY SNAPSHOT
    • TABLE 276 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 277 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 278 GOOGLE: DEALS
    • 13.2.4 OPENAI
    • TABLE 279 OPENAI: COMPANY OVERVIEW
    • TABLE 280 OPENAI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 281 OPENAI: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 282 OPENAI: DEALS
    • 13.2.5 BAIDU
    • TABLE 283 BAIDU: COMPANY OVERVIEW
    • FIGURE 72 BAIDU: COMPANY SNAPSHOT
    • TABLE 284 BAIDU: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 285 BAIDU: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 286 BAIDU: DEALS
    • 13.2.6 AWS
    • TABLE 287 AWS: COMPANY OVERVIEW
    • FIGURE 73 AWS: COMPANY SNAPSHOT
    • TABLE 288 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 289 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 290 AWS: DEALS
    • 13.2.7 ARTIFICIAL SOLUTIONS
    • TABLE 291 ARTIFICIAL SOLUTIONS: COMPANY OVERVIEW
    • FIGURE 74 ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT
    • TABLE 292 ARTIFICIAL SOLUTIONS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 293 ARTIFICIAL SOLUTIONS: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 294 ARTIFICIAL SOLUTIONS: DEALS
    • 13.2.8 ORACLE
    • TABLE 295 ORACLE: COMPANY OVERVIEW
    • FIGURE 75 ORACLE: COMPANY SNAPSHOT
    • TABLE 296 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 297 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 298 ORACLE: DEALS
    • 13.2.9 SAP
    • TABLE 299 SAP: COMPANY OVERVIEW
    • FIGURE 76 SAP: COMPANY SNAPSHOT
    • TABLE 300 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 301 SAP: DEALS
    • 13.2.10 KORE.AI
    • TABLE 302 KORE.AI: COMPANY OVERVIEW
    • TABLE 303 KORE.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 304 KORE.AI: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 305 KORE.AI: DEALS
    • 13.2.11 LIVEPERSON
    • TABLE 306 LIVEPERSON: COMPANY OVERVIEW
    • FIGURE 77 LIVEPERSON: COMPANY SNAPSHOT
    • TABLE 307 LIVEPERSON: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 308 LIVEPERSON: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 309 LIVEPERSON: DEALS
    • 13.2.12 [24]7.AI
    • TABLE 310 [24]7.AI: COMPANY OVERVIEW
    • TABLE 311 [24]7.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 312 [24]7.AI: PRODUCT LAUNCHES AND ENHANCEMENTS
    • 13.2.13 EGAIN
    • TABLE 313 EGAIN: COMPANY OVERVIEW
    • FIGURE 78 EGAIN: COMPANY SNAPSHOT
    • TABLE 314 EGAIN: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 315 EGAIN: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 316 EGAIN: DEALS
    • 13.2.14 AMELIA
    • TABLE 317 AMELIA: COMPANY OVERVIEW
    • TABLE 318 AMELIA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 319 AMELIA: DEALS
  • *Details on Business overview, Products/Solutions/Services offered, Recent Developments, MnM view, Key strengths, Strategic choices made, Weaknesses and competitive threats might not be captured in case of unlisted companies.
  • 13.3 OTHER PLAYERS
    • 13.3.1 AVAAMO
    • 13.3.2 CONVERSICA
    • 13.3.3 HAPTIK
    • 13.3.4 SOLVVY
    • 13.3.5 INBENTA
    • 13.3.6 CREATIVE VIRTUAL
    • 13.3.7 SOUNDHOUND
    • 13.3.8 KASISTO
    • 13.3.9 MINDMELD
    • 13.3.10 GUPSHUP
    • 13.3.11 TWILIO
    • 13.3.12 SPRINKLR
  • 13.4 START-UPS/SMES
    • 13.4.1 BOOST.AI
    • 13.4.2 COGNIGY
    • 13.4.3 RASA
    • 13.4.4 SAARTHI.AI
    • 13.4.5 SENSEFORTH.AI
    • 13.4.6 YELLOW.AI
    • 13.4.7 EXCEED.AI
    • 13.4.8 CLINC
    • 13.4.9 LAIYE
    • 13.4.10 RULAI
    • 13.4.11 QUIQ
    • 13.4.12 PYPESTREAM

14 ADJACENT AND RELATED MARKETS

  • 14.1 INTRODUCTION
  • 14.2 SPEECH ANALYTICS MARKET
    • 14.2.1 MARKET DEFINITION
    • 14.2.2 MARKET OVERVIEW
      • 14.2.2.1 Speech analytics market, by offering
    • TABLE 320 SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 321 SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
      • 14.2.2.2 Speech analytics market, by deployment type
    • TABLE 322 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
    • TABLE 323 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2029 (USD MILLION)
      • 14.2.2.3 Speech analytics market, by business function
    • TABLE 324 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
    • TABLE 325 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024-2029 (USD MILLION)
      • 14.2.2.4 Speech analytics market, by channel
    • TABLE 326 SPEECH ANALYTICS MARKET, BY CHANNEL, 2019-2023 (USD MILLION)
    • TABLE 327 SPEECH ANALYTICS MARKET, BY CHANNEL, 2024-2029 (USD MILLION)
      • 14.2.2.5 Speech analytics market, by vertical
    • TABLE 328 SPEECH ANALYTICS MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
    • TABLE 329 SPEECH ANALYTICS MARKET, BY VERTICAL, 2024-2029 (USD MILLION)
      • 14.2.2.6 Speech analytics market, by region
    • TABLE 330 SPEECH ANALYTICS MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 331 SPEECH ANALYTICS MARKET, BY REGION, 2024-2029 (USD MILLION)
  • 14.3 CHATBOT MARKET
    • 14.3.1 MARKET DEFINITION
    • 14.3.2 MARKET OVERVIEW
      • 14.3.2.1 Chatbot market, by offering
    • TABLE 332 CHATBOT MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 333 CHATBOT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
      • 14.3.2.2 Chatbot market, by type
    • TABLE 334 CHATBOT MARKET, BY TYPE, 2017-2022 (USD MILLION)
    • TABLE 335 CHATBOT MARKET, BY TYPE, 2023-2028 (USD MILLION)
      • 14.3.2.3 Chatbot market, by channel integration
    • TABLE 336 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017-2022 (USD MILLION)
    • TABLE 337 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023-2028 (USD MILLION)
      • 14.3.2.4 Chatbot market, by bot communication
    • TABLE 338 CHATBOT MARKET, BY BOT COMMUNICATION, 2017-2022 (USD MILLION)
    • TABLE 339 CHATBOT MARKET, BY BOT COMMUNICATION, 2023-2028 (USD MILLION)
      • 14.3.2.5 Chatbot market, by business function
    • TABLE 340 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017-2022 (USD MILLION)
    • TABLE 341 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023-2028 (USD MILLION)
      • 14.3.2.6 Chatbot market, by vertical
    • TABLE 342 CHATBOT MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 343 CHATBOT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
      • 14.3.2.7 Chatbot market, by region
    • TABLE 344 CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 345 CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)

15 APPENDIX

  • 15.1 DISCUSSION GUIDE
  • 15.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 15.3 CUSTOMIZATION OPTIONS
  • 15.4 RELATED REPORTS
  • 15.5 AUTHOR DETAILS