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北米の会話型AI市場：2031年までの予測 - 地域別分析 - コンポーネント別、タイプ別、展開タイプ別、産業別

North America Conversational AI Market Forecast to 2031 - Regional Analysis - by Component, Type, Deployment Type, and Industry

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英文 103 Pages
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北米の会話型AI市場：2031年までの予測 - 地域別分析 - コンポーネント別、タイプ別、展開タイプ別、産業別
出版日: 2024年12月31日
発行: The Insight Partners
ページ情報: 英文 103 Pages
納期: 即納可能 即納可能とは
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  • 概要
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概要

北米の会話型AI市場は、2022年に32億3,560万米ドルとなり、2031年までには144億8,137万米ドルに達すると予測され、2023年から2031年までのCAGRは20.6%と推定されます。

eコマース分野の成長が北米の会話型AI市場を後押し

COVID-19の大流行以来、世界中でオンラインショッピングが急増しています。国際航空運送協会（IATA）によると、2021年には21億4,000万人（すなわち世界人口の27.6%）がオンライン・ポータルから商品を購入しています。2024年11月、米国商務省国勢調査局は、2024年第3四半期の米国小売eコマース売上高は推定3,001億米ドルであると発表しました。これは、2024年第2四半期から2.6%の増加です。さらに、2024年第3四半期のeコマース売上高は、前年同期比で7.4％増加しました。2024年第3四半期のeコマース売上高は、全小売売上高の16.2%を占めました。オンラインショッピングの需要の高まりは、会話型コマースの需要を高めています。インテリジェントなAIを搭載したショッピングボットは、顧客と対話し、パーソナライズされたガイダンスを提供し、さらに売上を促進することで、eコマース業界に革命をもたらしています。また、機械学習と自然言語処理を活用することで、会話型AIは有意義な対話を支援し、顧客のニーズを理解し、リアルタイムでリードを育成します。このように、eコマース分野の成長が会話型AI市場の成長を後押ししています。

北米の会話型AI市場概要

北米の会話型AI市場は、米国、カナダ、メキシコにセグメント化されています。大手ハイテク企業によるAI対応ソリューションやサービスの研究開発への多額の投資が、米国における継続的な革新的開発を促進しています。また、同国におけるスマートフォン端末の普及率の高さも、米国の会話型AI市場の成長を後押ししています。GSMA（Global System for Mobile Communications Association）によると、米国におけるスマートフォンの普及率は2022年には84%であり、2031年には89%に増加すると予想されています。また、運用コストを増加させることなく、優れた顧客体験、苦情対応、技術サポート、顧客エンゲージメントを求める声が高まっていることも、市場の成長を後押ししています。その結果、市場プレーヤーは、広大なエンドユーザー業界向けに数多くの革新的でインタラクティブなチャットボットベースのソリューションを一貫して開発しており、これが米国の会話型AI市場の成長を促進しています。

北米の会話型AI市場の収益と2031年までの予測（金額）

北米の会話型AI市場セグメンテーション

北米の会話型AI市場は、コンポーネント、タイプ、展開タイプ、産業、国に分類されます。

コンポーネントに基づいて、北米の会話型AI市場はプラットフォームとサービスに区分されます。2023年の北米の会話型AI市場シェアでは、プラットフォームセグメントが大きなシェアを占めています。

タイプ別では、北米の会話型AI市場はチャットボットとインテリジェントバーチャルアシスタントに二分されます。2023年の北米の会話型AI市場では、チャットボットセグメントがより大きなシェアを占めました。

展開タイプ別では、北米の会話型AI市場はオンプレミスとクラウドに二分されます。2023年の北米の会話型AI市場では、オンプレミスセグメントが大きなシェアを占めました。

産業別では、北米の会話型AI市場は、小売・eコマース、ヘルスケア・ライフサイエンス、旅行・ホスピタリティ、BFSI、IT・通信、メディア・エンターテインメント、その他に区分されます。2023年の北米の会話型AI市場シェアでは、小売・eコマースセグメントが最大シェアを占めました。

国別では、北米の会話型AI市場は米国、カナダ、メキシコに区分されます。2023年の北米の会話型AI市場シェアは米国が独占しました。

Alphabet Inc、Amazon.com Inc、Artificial Solutions International AB、Cognigy GmbH、International Business Machines Corp、Kore.ai Inc、Microsoft Corp、Oracle Corp、Rasa Technologies Inc、SAP SEは、北米の会話型AI市場で事業を展開する主要企業です。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

  • 主要洞察
  • 市場の魅力

第3章 調査手法

  • 2次調査
  • 1次調査
    • 仮説の策定
    • マクロ経済要因分析
    • 基礎数値の開発
    • データの三角測量
    • 国レベルのデータ

第4章 北米の会話型AI市場情勢

  • エコシステム分析
    • バリューチェーンのベンダー一覧

第5章 北米の会話型AI市場：主要市場力学

  • 市場促進要因
    • eコマース分野の成長
    • チャットボットソリューションの需要増加
  • 市場抑制要因
    • プライバシーに関する懸念の高まり
  • 市場機会
    • ヘルスケア分野における会話型AI需要の高まり
    • ジェネレーティブAIの登場
  • 市場動向
    • ゲーム業界における会話型AIの採用拡大
  • 促進要因と抑制要因の影響

第6章 会話型AI市場：北米分析

  • 北米の会話型AI市場概要
  • 会話型AI市場の収益、2021年～2031年
  • 会話型AI市場の予測分析

第7章 北米の会話型AI市場分析：コンポーネント別

  • プラットフォーム
  • サービス

第8章 北米の会話型AI市場分析：タイプ別

  • チャットボット
  • バーチャルアシスタント

第9章 北米の会話型AI市場分析：展開タイプ別

  • オンプレミス
  • クラウド

第10章 北米の会話型AI市場分析：産業別

  • 小売・eコマース
  • ヘルスケア・ライフサイエンス
  • 旅行・ホスピタリティ
  • BFSI
  • IT・通信
  • メディア・エンターテイメント
  • その他

第11章 北米の会話型AI市場：国別分析

  • 北米
    • 米国
    • カナダ
    • メキシコ

第12章 競合情勢

  • ヒートマップ分析：主要企業別
  • 企業のポジショニングと集中度

第13章 業界情勢

  • 市場イニシアティブ
  • 製品開発

第14章 企業プロファイル

  • Amazon.com Inc
  • International Business Machines Corp
  • Alphabet Inc
  • Oracle Corp
  • SAP SE
  • Microsoft Corp
  • Artificial Solutions International AB
  • Cognigy GmbH
  • Kore.ai Inc.
  • Rasa Technologies Inc

第15章 企業概要付録

図表

List Of Tables

  • Table 1. North America Conversational AI market Segmentation
  • Table 2. Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Table 3. Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Component
  • Table 4. Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Type
  • Table 5. Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Deployment Type
  • Table 6. Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Industry
  • Table 7. North America: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Country
  • Table 8. United States: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Component
  • Table 9. United States: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Type
  • Table 10. United States: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Deployment Type
  • Table 11. United States: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Industry
  • Table 12. Canada: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Component
  • Table 13. Canada: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Type
  • Table 14. Canada: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Deployment Type
  • Table 15. Canada: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Industry
  • Table 16. Mexico: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Component
  • Table 17. Mexico: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Type
  • Table 18. Mexico: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Deployment Type
  • Table 19. Mexico: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Industry
  • Table 20. Heat Map Analysis by Key Players
  • Table 21. List of Abbreviation

List Of Figures

  • Figure 1. North America Conversational AI market Segmentation, by Country
  • Figure 2. Ecosystem Analysis: Conversational AI Market
  • Figure 3. Conversational AI market - Key Market Dynamics
  • Figure 4. Impact Analysis of Drivers and Restraints
  • Figure 5. Conversational AI market Revenue (US$ Million), 2021-2031
  • Figure 6. Conversational AI market Share (%) - by Component (2023 and 2031)
  • Figure 7. Platform: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 8. Service: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 9. Conversational AI market Share (%) - by Type (2023 and 2031)
  • Figure 10. Chatbots: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 11. Intelligent Virtual Assistants: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 12. Conversational AI market Share (%) - by Deployment Type (2023 and 2031)
  • Figure 13. On-Premise: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 14. Cloud: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 15. Conversational AI market Share (%) - by Industry (2023 and 2031)
  • Figure 16. Retail and E-commerce: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 17. Healthcare and Life Sciences: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 18. Travel and Hospitality: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 19. BFSI: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 20. IT and Telecom: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 21. Media and Entertainment: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 22. Others: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 23. North America Conversational AI Market, by Key Countries - Revenue (2023) (US$ Million)
  • Figure 24. North America: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
  • Figure 25. United States: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 26. Canada: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 27. Mexico: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 28. Company Positioning & Concentration
目次
Product Code: BMIRE00031078

The North America conversational AI market was valued at US$ 3,235.60 million in 2022 and is expected to reach US$ 14,481.37 million by 2031; it is estimated to register a CAGR of 20.6% from 2023 to 2031.

Growing E-Commerce Sector Fuels North America Conversational AI Market

Since the COVID-19 pandemic, there has been a surge in online shopping across the world. According to the International Air Transport Association (IATA), in 2021, 2.14 billion people (i.e., ~ 27.6% of the world ' s population) bought products from online portals. In November 2024, the Census Bureau of the Department of Commerce announced that the estimated US retail e-commerce sales for Q3 of 2024 were US$ 300.1 billion. This represents an increase of 2.6% from the Q2 of 2024. Further, in Q3 of 2024, e-commerce sales increased by 7.4% compared to the same quarter in 2023. E-commerce sales in Q3 of 2024 accounted for 16.2% of all retail sales. The growing demand for online shopping is raising the demand for conversational commerce. Intelligent AI-powered shopping bots are revolutionizing the e-commerce industry by interacting with their customers, providing personalized guidance, and further driving sales. Also, by leveraging machine learning and natural language processing, conversational AI helps engage meaningful dialogues, understand customer needs, and nurture leads in real time. Thus, the growing e-commerce sector propels the conversational AI market growth.

North America Conversational AI Market Overview

The North America conversational AI market has been segmented into the US, Canada, and Mexico. Substantial investments by leading tech giants in research and development of AI-enabled solutions and services have facilitated continuous innovative developments in the US. Also, the high penetration of smartphone devices in the country propels the US conversational AI market growth. According to the Global System for Mobile Communications Association (GSMA), smartphone adoption in the US was 84% in 2022 and is expected to increase to 89% by 2031. In addition, the growing demand for superior customer experience, grievances addresses, technical support, and customer engagement without an increase in operational costs fuels the market growth. As a result, the market players are consistently developing numerous innovative and interactive chatbot-based solutions for their vast end-user industries, which propels the growth of the US conversational AI market.

North America Conversational AI Market Revenue and Forecast to 2031 (US$ Million)

North America Conversational AI Market Segmentation

The North America conversational AI market is categorized into component, type, deployment type, industry, and country.

Based on component, the North America conversational AI market is segmented into platform and service. The platform segment held a larger share of the North America conversational AI market share in 2023.

By type, the North America conversational AI market is bifurcated into chatbots and intelligent virtual assistants. The chatbots segment held a larger share of North America conversational AI market in 2023.

In terms of deployment type, the North America conversational AI market is bifurcated into on-premise and cloud. The on-premise segment held a larger share of North America conversational AI market in 2023.

Based on industry, the North America conversational AI market is segmented into retail & e-commerce, healthcare & life sciences, travel & hospitality, BFSI, IT & telecom, media & entertainment, and others. The retail & e-commerce segment held the largest share of the North America conversational AI market share in 2023.

By country, the North America conversational AI market is segmented into the US, Canada, and Mexico. The US dominated the North America conversational AI market share in 2023.

Alphabet Inc; Amazon.com Inc.; Artificial Solutions International AB; Cognigy GmbH; International Business Machines Corp; Kore.ai Inc.; Microsoft Corp; Oracle Corp; Rasa Technologies Inc; and SAP SE are some of the leading companies operating in the North America conversational AI market.

Table Of Contents

1. Introduction

  • 1.1 The Insight Partners Research Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights
  • 2.2 Market Attractiveness

3. Research Methodology

  • 3.1 Secondary Research
  • 3.2 Primary Research
    • 3.2.1 Hypothesis formulation:
    • 3.2.2 Macro-economic factor analysis:
    • 3.2.3 Developing base number:
    • 3.2.4 Data Triangulation:
    • 3.2.5 Country level data:

4. North America Conversational AI market Landscape

  • 4.1 Overview
  • 4.2 Ecosystem Analysis
    • 4.2.1 List of Vendors in Value Chain

5. North America Conversational AI market - Key Market Dynamics

  • 5.1 Market Drivers
    • 5.1.1 Growing E-Commerce Sector
    • 5.1.2 Increasing Demand for Chatbot Solutions
  • 5.2 Market Restraints
    • 5.2.1 Rising Privacy Concerns
  • 5.3 Market Opportunities
    • 5.3.1 Rising Demand for Conversational AI in Healthcare Sector
    • 5.3.2 Emergence of Generative AI
  • 5.4 Market Trends
    • 5.4.1 Growing Adoption of Conversational AI in Gaming Industry
  • 5.5 Impact of Drivers and Restraints:

6. Conversational AI market - North America Analysis

  • 6.1 North America Conversational AI Market Overview
  • 6.2 Conversational AI market Revenue (US$ Million), 2021-2031
  • 6.3 Conversational AI market Forecast Analysis

7. North America Conversational AI market Analysis - by Component

  • 7.1 Platform
    • 7.1.1 Overview
    • 7.1.2 Platform: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 7.2 Service
    • 7.2.1 Overview
    • 7.2.2 Service: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)

8. North America Conversational AI market Analysis - by Type

  • 8.1 Chatbots
    • 8.1.1 Overview
    • 8.1.2 Chatbots: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 8.2 Intelligent Virtual Assistants
    • 8.2.1 Overview
    • 8.2.2 Intelligent Virtual Assistants: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)

9. North America Conversational AI market Analysis - by Deployment Type

  • 9.1 On-Premise
    • 9.1.1 Overview
    • 9.1.2 On-Premise: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 9.2 Cloud
    • 9.2.1 Overview
    • 9.2.2 Cloud: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)

10. North America Conversational AI market Analysis - by Industry

  • 10.1 Retail and E-commerce
    • 10.1.1 Overview
    • 10.1.2 Retail and E-commerce: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 10.2 Healthcare and Life Sciences
    • 10.2.1 Overview
    • 10.2.2 Healthcare and Life Sciences: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 10.3 Travel and Hospitality
    • 10.3.1 Overview
    • 10.3.2 Travel and Hospitality: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 10.4 BFSI
    • 10.4.1 Overview
    • 10.4.2 BFSI: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 10.5 IT and Telecom
    • 10.5.1 Overview
    • 10.5.2 IT and Telecom: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 10.6 Media and Entertainment
    • 10.6.1 Overview
    • 10.6.2 Media and Entertainment: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 10.7 Others
    • 10.7.1 Overview
    • 10.7.2 Others: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)

11. North America Conversational AI market - Country Analysis

  • 11.1 North America
    • 11.1.1 North America: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
      • 11.1.1.1 North America: Conversational AI market - Revenue and Forecast Analysis - by Country
      • 11.1.1.2 United States: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
        • 11.1.1.2.1 United States: Conversational AI market Breakdown, by Component
        • 11.1.1.2.2 United States: Conversational AI market Breakdown, by Type
        • 11.1.1.2.3 United States: Conversational AI market Breakdown, by Deployment Type
        • 11.1.1.2.4 United States: Conversational AI market Breakdown, by Industry
      • 11.1.1.3 Canada: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
        • 11.1.1.3.1 Canada: Conversational AI market Breakdown, by Component
        • 11.1.1.3.2 Canada: Conversational AI market Breakdown, by Type
        • 11.1.1.3.3 Canada: Conversational AI market Breakdown, by Deployment Type
        • 11.1.1.3.4 Canada: Conversational AI market Breakdown, by Industry
      • 11.1.1.4 Mexico: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
        • 11.1.1.4.1 Mexico: Conversational AI market Breakdown, by Component
        • 11.1.1.4.2 Mexico: Conversational AI market Breakdown, by Type
        • 11.1.1.4.3 Mexico: Conversational AI market Breakdown, by Deployment Type
        • 11.1.1.4.4 Mexico: Conversational AI market Breakdown, by Industry

12. Competitive Landscape

  • 12.1 Heat Map Analysis by Key Players
  • 12.2 Company Positioning & Concentration

13. Industry Landscape

  • 13.1 Overview
  • 13.2 Market Initiative
  • 13.3 Product Development

14. Company Profiles

  • 14.1 Amazon.com Inc
    • 14.1.1 Key Facts
    • 14.1.2 Business Description
    • 14.1.3 Products and Services
    • 14.1.4 Financial Overview
    • 14.1.5 SWOT Analysis
    • 14.1.6 Key Developments
  • 14.2 International Business Machines Corp
    • 14.2.1 Key Facts
    • 14.2.2 Business Description
    • 14.2.3 Products and Services
    • 14.2.4 Financial Overview
    • 14.2.5 SWOT Analysis
    • 14.2.6 Key Developments
  • 14.3 Alphabet Inc
    • 14.3.1 Key Facts
    • 14.3.2 Business Description
    • 14.3.3 Products and Services
    • 14.3.4 Financial Overview
    • 14.3.5 SWOT Analysis
    • 14.3.6 Key Developments
  • 14.4 Oracle Corp
    • 14.4.1 Key Facts
    • 14.4.2 Business Description
    • 14.4.3 Products and Services
    • 14.4.4 Financial Overview
    • 14.4.5 SWOT Analysis
    • 14.4.6 Key Developments
  • 14.5 SAP SE
    • 14.5.1 Key Facts
    • 14.5.2 Business Description
    • 14.5.3 Products and Services
    • 14.5.4 Financial Overview
    • 14.5.5 SWOT Analysis
    • 14.5.6 Key Developments
  • 14.6 Microsoft Corp
    • 14.6.1 Key Facts
    • 14.6.2 Business Description
    • 14.6.3 Products and Services
    • 14.6.4 Financial Overview
    • 14.6.5 SWOT Analysis
    • 14.6.6 Key Developments
  • 14.7 Artificial Solutions International AB
    • 14.7.1 Key Facts
    • 14.7.2 Business Description
    • 14.7.3 Products and Services
    • 14.7.4 Financial Overview
    • 14.7.5 SWOT Analysis
    • 14.7.6 Key Developments
  • 14.8 Cognigy GmbH
    • 14.8.1 Key Facts
    • 14.8.2 Business Description
    • 14.8.3 Products and Services
    • 14.8.4 Financial Overview
    • 14.8.5 SWOT Analysis
    • 14.8.6 Key Developments
  • 14.9 Kore.ai Inc.
    • 14.9.1 Key Facts
    • 14.9.2 Business Description
    • 14.9.3 Products and Services
    • 14.9.4 Financial Overview
    • 14.9.5 SWOT Analysis
    • 14.9.6 Key Developments
  • 14.10 Rasa Technologies Inc
    • 14.10.1 Key Facts
    • 14.10.2 Business Description
    • 14.10.3 Products and Services
    • 14.10.4 Financial Overview
    • 14.10.5 SWOT Analysis
    • 14.10.6 Key Developments

15. Appendix

  • 15.1 About The Insight Partners
  • 15.2 Word Index