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市場調査レポート
商品コード
1734983
対話型AIの世界市場：オファリング別、製品タイプ別、業務機能別、統合タイプ別、エンドユーザー別、地域別 - 2031年までの予測Conversational AI Market by Product Type (AI Chatbots, Voice Bots, Virtual Assistants, Gen AI Agents), Business Function (Sales & Marketing, Operations & Supply Chain, Finance & Accounting, HR), Integration Type, and End User - Global Forecast to 2031 |
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価格
| 対話型AIの世界市場：オファリング別、製品タイプ別、業務機能別、統合タイプ別、エンドユーザー別、地域別 - 2031年までの予測 |
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出版日: 2025年05月23日
発行: MarketsandMarkets
ページ情報: 英文 397 Pages
納期: 即納可能
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- 全表示
- 概要
- 図表
- 目次
概要
対話型AIの市場規模は、2025年の170億5,000万米ドルから2031年には498億米ドルに成長し、予測期間中のCAGRは19.6％になると予測されています。
自然言語処理（NLP）と機械学習（ML）の進歩により、AIシステムは人間のような方法で理解し応答することがより得意になり、ユーザー体験の向上につながっています。企業は、インスタントでパーソナライズされた24時間365日のサポートを求める顧客の期待の高まりに応えるため、対話型AIの採用を増やしています。この自動化は、特にカスタマーサービス、小売、ヘルスケアなどの分野で、運用コストの削減、効率性の向上、大量の問い合わせの処理に役立っています。ジェネレーティブAIや音声アシスタントのような新技術との統合は、その能力と応用をさらに拡大します。
| 調査範囲 | |
|---|---|
| 調査対象年 | 2020年～2031年 |
| 基準年 | 2024年 |
| 予測期間 | 2025年～2031年 |
| 検討単位 | 米ドル（10億米ドル） |
| セグメント | オファリング別、製品タイプ別、業務機能別、統合タイプ別、エンドユーザー別、地域別 |
| 対象地域 | 北米、欧州、アジア太平洋、中東・アフリカ、ラテンアメリカ |
営業・マーケティング業務機能は、顧客エンゲージメントと収益を促進する上で重要な役割を担っているため、予測期間中、対話型AI市場で最大の市場シェアを占めると予想されます。企業は、顧客とのやり取りを自動化し、リードを生成し、キャンペーンをパーソナライズし、セールス・ジャーニーを通じて購入者をサポートするために、チャットボットやバーチャルアシスタントなどの対話型AIツールを使用するようになってきています。これらのツールは、効率を改善し、リアルタイムの応答を提供し、顧客体験を向上させ、コンバージョン率の向上につながります。企業が競合優位性を獲得し、マーケティングROIを最適化しようとする中で、インテリジェントな会話型ソリューションへの需要は高まり続けています。対話型AI機能と営業・マーケティング目標との間のこの強力な整合性は、このビジネス機能を、進化するAIの展望における主要な採用者として位置づけています。
予測期間中、AIチャットボットは、小売、ヘルスケア、銀行、カスタマーサービスなどの業界で広く採用されているため、対話型AI市場で最大の市場シェアを占めると予測されています。これらのチャットボットは、顧客からの問い合わせに即座に自動応答し、運用コストを削減し、ユーザーエクスペリエンスを向上させます。企業が24時間365日の顧客対応と拡張可能なサポート・システムをますます優先させる中、AIチャットボットは信頼できるソリューションとして台頭してきました。メッセージングアプリやウェブサイトとの統合は、アクセシビリティと利便性をさらに高めます。さらに、自然言語処理と機械学習の進歩により、チャットボットのインテリジェンスが大幅に向上し、コンテキストを理解し、人間のような会話を提供する能力が高まっています。この継続的な技術革新は、対話型AIランドスケープにおける優位性を促進すると予想されます。
アジア太平洋地域は、技術革新、デジタルトランスフォーメーションの増加、技術に精通した消費者の増加により、対話型AI市場の急成長が見込まれています。中国、インド、日本、韓国などの国々は、政府のイニシアチブ、新興企業エコシステムの成長、スマートデバイスの導入に支えられ、人工知能に多額の投資を行っています。スマートフォン、ソーシャルメディア、メッセージング・プラットフォームの普及は、チャットボットやバーチャルアシスタントなどの対話型AIツールのための肥沃な土壌を作り出しました。さらに、この地域の多様な言語と文化は、多言語AIシステムの開発を促し、採用をさらに加速させています。一方、北米は成熟した技術インフラ、AIの早期導入、グーグル、マイクロソフト、IBM、AWSといった大手企業の存在により、市場規模ではリードを維持しています。同地域は、強力な研究開発投資、堅牢なクラウドエコシステム、銀行、ヘルスケア、eコマースなどの分野にわたる高い需要から利益を得ています。北米の企業は、対話型AIによる顧客体験の向上、サービスの自動化、業務効率の改善に注力しています。北米が収益とイノベーションの中心地という点で優位に立つ一方、アジア太平洋の成長軌道は、新興経済圏がAIを活用してデジタル格差に橋をかけ、競争力を獲得することで、世界の力学が変化する可能性を示唆しています。
当レポートでは、世界の対話型AI市場について調査し、オファリング別、製品タイプ別、業務機能別、統合タイプ別、エンドユーザー別、地域別動向、および市場に参入する企業のプロファイルなどをまとめています。
目次
第1章 イントロダクション
第2章 調査手法
第3章 エグゼクティブサマリー
第4章 重要考察
第5章 市場概要と業界動向
- イントロダクション
- 市場力学
- 2025年の米国関税の影響- 対話型AI市場
- 対話型AI市場の進化
- 対話型AI市場アーキテクチャ
- サプライチェーン分析
- エコシステム分析
- 投資情勢と資金調達シナリオ
- ケーススタディ分析
- 技術分析
- 規制状況
- 特許分析
- 価格分析
- 主要な会議とイベント（2025年～2026年）
- ポーターのファイブフォース分析
- 顧客のビジネスに影響を与える動向/混乱
- 主要な利害関係者と購入基準
- 対話型AIビジネスモデル
- 対話型AI市場：ベストプラクティス
第6章 対話型AI市場（オファリング別）
- イントロダクション
- ソフトウェア
- サービス
第7章 対話型AI市場（製品タイプ別）
- イントロダクション
- AIチャットボット
- 音声ボット
- バーチャルアシスタント
- 生成AIエージェント
第8章 対話型AI市場（業務機能別）
- イントロダクション
- 営業・マーケティング
- オペレーションとサプライチェーン
- 財務・会計
- 人事（HR）
- ITSM
第9章 対話型AI市場（統合タイプ別）
- イントロダクション
- 社内システム
- 外部通信チャネル
第10章 対話型AI市場（エンドユーザー別）
- イントロダクション
- 個人ユーザー
- 企業
第11章 対話型AI市場（地域別）
- イントロダクション
- 北米
- 北米：対話型AI市場促進要因
- 北米：マクロ経済見通し
- 米国
- カナダ
- 欧州
- 欧州：対話型AI市場促進要因
- 欧州：マクロ経済見通し
- 英国
- ドイツ
- フランス
- イタリア
- スペイン
- その他
- アジア太平洋
- アジア太平洋：対話型AI市場促進要因
- アジア太平洋：マクロ経済見通し
- 中国
- インド
- 日本
- 韓国
- ASEAN
- オーストラリアとニュージーランド
- その他
- 中東・アフリカ
- 中東・アフリカ：対話型AI市場促進要因
- 中東・アフリカ：マクロ経済見通し
- アラブ首長国連邦
- サウジアラビア
- カタール
- エジプト
- 南アフリカ
- その他
- ラテンアメリカ
- ラテンアメリカ：対話型AI市場促進要因
- ラテンアメリカ：マクロ経済見通し
- ブラジル
- メキシコ
- アルゼンチン
- その他
第12章 競合情勢
- 概要
- 主要参入企業の戦略/強み、2022年～2025年
- 収益分析、2020年～2024年
- 市場シェア分析、2024年
- 製品比較分析
- 企業評価と財務指標
- 企業評価マトリックス：主要参入企業、2024年
- 企業評価マトリックス：スタートアップ/中小企業、2024年
- 競合シナリオ
第13章 企業プロファイル
- イントロダクション
- 主要参入企業
- MICROSOFT
- IBM
- AWS
- KORE.AI
- ORACLE
- OPENAI
- BAIDU
- SAP
- LIVEPERSON
- [24]7.AI
- EGAIN
- SOUNDHOUND AI
- VERINT
- ANTHROPIC
- SPRINKLR
- GUPSHUP
- YELLOW.AI
- TWILIO
- UNIPHORE
- その他の企業
- TENEO.AI
- AISERA
- LAIYE
- OMILIA
- INBENTA
- AVAAMO
- COGNIGY
- ONEREACH.AI
- BOOST.AI
- HAPTIK
- CONVERSICA
- QUIQ
- RASA
- PYPESTREAM
- CREATIVE VIRTUAL
- SENSEFORTH.AI
- RULAI
- VERLOOP.IO
- KASISTO
- EXCEED.AI
- CLINC
- MINDMELD
- SAARTHI.AI
- GRIDSPACE
第14章 隣接市場と関連市場
第15章 付録
図表
List of Tables
- TABLE 1 USD EXCHANGE RATES, 2020-2024
- TABLE 2 PRIMARY INTERVIEWS
- TABLE 3 FACTOR ANALYSIS
- TABLE 4 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2020-2024 (USD MILLION, Y-O-Y)
- TABLE 5 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2025-2031 (USD MILLION, Y-O-Y)
- TABLE 6 US-ADJUSTED RECIPROCAL TARIFF RATES
- TABLE 7 CONVERSATIONAL AI MARKET: ECOSYSTEM
- TABLE 8 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 9 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 10 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 11 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 12 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 13 PATENTS FILED, 2016-2025
- TABLE 14 LIST OF FEW PATENTS IN CONVERSATIONAL AI MARKET, 2024-2025
- TABLE 15 AVERAGE SELLING PRICE OF OFFERING, BY PRODUCT TYPE, 2025
- TABLE 16 AVERAGE SELLING PRICE, BY BUSINESS FUNCTION, 2025
- TABLE 17 CONVERSATIONAL AI MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2025-2026
- TABLE 18 PORTER'S FIVE FORCES' IMPACT ON CONVERSATIONAL AI MARKET
- TABLE 19 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS
- TABLE 20 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
- TABLE 21 CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 22 CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 23 CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2020-2024 (USD MILLION)
- TABLE 24 CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2025-2031 (USD MILLION)
- TABLE 25 CLOUD: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 26 CLOUD: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 27 ON-PREMISES: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 28 ON-PREMISES: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 29 CONVERSATIONAL AI MARKET, BY SERVICE, 2020-2024 (USD MILLION)
- TABLE 30 CONVERSATIONAL AI MARKET, BY SERVICE, 2025-2031 (USD MILLION)
- TABLE 31 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020-2024 (USD MILLION)
- TABLE 32 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025-2031 (USD MILLION)
- TABLE 33 CONSULTING & ADVISORY: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 34 CONSULTING & ADVISORY: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 35 INTEGRATION & DEPLOYMENT: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 36 INTEGRATION & DEPLOYMENT: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 37 SUPPORT & MAINTENANCE: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 38 SUPPORT & MAINTENANCE: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 39 TRAINING & EDUCATION: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 40 TRAINING & EDUCATION: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 41 MANAGED CONVERSATIONAL AI SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 42 MANAGED CONVERSATIONAL AI SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 43 CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2020-2024 (USD MILLION)
- TABLE 44 CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2025-2031 (USD MILLION)
- TABLE 45 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 46 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 47 VOICE BOTS: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 48 VOICE BOTS: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 49 VIRTUAL ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 50 VIRTUAL ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 51 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 52 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 53 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2020-2024 (USD MILLION)
- TABLE 54 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2025-2031 (USD MILLION)
- TABLE 55 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 56 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 57 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 58 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 59 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 60 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 61 HUMAN RESOURCES (HR): CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 62 HUMAN RESOURCES (HR): CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 63 ITSM: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 64 ITSM: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 65 CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2020-2024 (USD MILLION)
- TABLE 66 CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2025-2031 (USD MILLION)
- TABLE 67 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 68 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 69 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 70 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 71 CONVERSATIONAL AI MARKET, BY END USER, 2020-2024 (USD MILLION)
- TABLE 72 CONVERSATIONAL AI MARKET, BY END USER, 2025-2031 (USD MILLION)
- TABLE 73 INDIVIDUAL USERS: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 74 INDIVIDUAL USERS: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 75 CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2020-2024 (USD MILLION)
- TABLE 76 CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2025-2031 (USD MILLION)
- TABLE 77 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 78 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 79 RETAIL & E-COMMERCE: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 80 RETAIL & E-COMMERCE: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 81 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 82 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 83 TECHNOLOGY & SOFTWARE: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 84 TECHNOLOGY & SOFTWARE: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 85 TELECOMMUNICATIONS: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 86 TELECOMMUNICATIONS: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 87 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 88 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 89 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 90 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 91 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 92 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 93 ENERGY & UTILITIES: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 94 ENERGY & UTILITIES: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 95 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 96 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 97 TRANSPORTATION & LOGISTICS: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 98 TRANSPORTATION & LOGISTICS: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 99 OTHER ENTERPRISES: CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 100 OTHER ENTERPRISES: CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 101 CONVERSATIONAL AI MARKET, BY REGION, 2020-2024 (USD MILLION)
- TABLE 102 CONVERSATIONAL AI MARKET, BY REGION, 2025-2031 (USD MILLION)
- TABLE 103 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 104 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 105 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2020-2024 (USD MILLION)
- TABLE 106 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2025-2031 (USD MILLION)
- TABLE 107 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2020-2024 (USD MILLION)
- TABLE 108 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2025-2031 (USD MILLION)
- TABLE 109 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020-2024 (USD MILLION)
- TABLE 110 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025-2031 (USD MILLION)
- TABLE 111 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2020-2024 (USD MILLION)
- TABLE 112 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2025-2031 (USD MILLION)
- TABLE 113 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2020-2024 (USD MILLION)
- TABLE 114 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2025-2031 (USD MILLION)
- TABLE 115 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2020-2024 (USD MILLION)
- TABLE 116 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2025-2031 (USD MILLION)
- TABLE 117 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY END USER, 2020-2024 (USD MILLION)
- TABLE 118 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY END USER, 2025-2031 (USD MILLION)
- TABLE 119 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2020-2024 (USD MILLION)
- TABLE 120 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2025-2031 (USD MILLION)
- TABLE 121 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2020-2024 (USD MILLION)
- TABLE 122 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2025-2031 (USD MILLION)
- TABLE 123 US: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 124 US: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 125 CANADA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 126 CANADA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 127 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 128 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 129 EUROPE: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2020-2024 (USD MILLION)
- TABLE 130 EUROPE: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2025-2031 (USD MILLION)
- TABLE 131 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2020-2024 (USD MILLION)
- TABLE 132 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2025-2031 (USD MILLION)
- TABLE 133 EUROPE: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020-2024 (USD MILLION)
- TABLE 134 EUROPE: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025-2031 (USD MILLION)
- TABLE 135 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2020-2024 (USD MILLION)
- TABLE 136 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2025-2031 (USD MILLION)
- TABLE 137 EUROPE: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2020-2024 (USD MILLION)
- TABLE 138 EUROPE: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2025-2031 (USD MILLION)
- TABLE 139 EUROPE: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2020-2024 (USD MILLION)
- TABLE 140 EUROPE: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2025-2031 (USD MILLION)
- TABLE 141 EUROPE: CONVERSATIONAL AI MARKET, BY END USER, 2020-2024 (USD MILLION)
- TABLE 142 EUROPE: CONVERSATIONAL AI MARKET, BY END USER, 2025-2031 (USD MILLION)
- TABLE 143 EUROPE: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2020-2024 (USD MILLION)
- TABLE 144 EUROPE: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2025-2031 (USD MILLION)
- TABLE 145 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2020-2024 (USD MILLION)
- TABLE 146 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2025-2031 (USD MILLION)
- TABLE 147 UK: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 148 UK: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 149 GERMANY: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 150 GERMANY: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 151 FRANCE: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 152 FRANCE: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 153 ITALY: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 154 ITALY: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 155 SPAIN: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 156 SPAIN: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 157 REST OF EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 158 REST OF EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 159 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 160 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 161 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2020-2024 (USD MILLION)
- TABLE 162 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2025-2031 (USD MILLION)
- TABLE 163 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE, 2020-2024 (USD MILLION)
- TABLE 164 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE, 2025-2031 (USD MILLION)
- TABLE 165 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020-2024 (USD MILLION)
- TABLE 166 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025-2031 (USD MILLION)
- TABLE 167 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2020-2024 (USD MILLION)
- TABLE 168 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2025-2031 (USD MILLION)
- TABLE 169 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2020-2024 (USD MILLION)
- TABLE 170 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2025-2031 (USD MILLION)
- TABLE 171 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2020-2024 (USD MILLION)
- TABLE 172 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2025-2031 (USD MILLION)
- TABLE 173 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY END USER, 2020-2024 (USD MILLION)
- TABLE 174 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY END USER, 2025-2031 (USD MILLION)
- TABLE 175 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2020-2024 (USD MILLION)
- TABLE 176 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2025-2031 (USD MILLION)
- TABLE 177 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY, 2020-2024 (USD MILLION)
- TABLE 178 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY, 2025-2031 (USD MILLION)
- TABLE 179 CHINA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 180 CHINA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 181 INDIA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 182 INDIA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 183 JAPAN: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 184 JAPAN: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 185 SOUTH KOREA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 186 SOUTH KOREA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 187 ASEAN: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 188 ASEAN: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 189 AUSTRALIA & NEW ZEALAND: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 190 AUSTRALIA & NEW ZEALAND: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 191 REST OF ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 192 REST OF ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 193 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 194 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 195 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2020-2024 (USD MILLION)
- TABLE 196 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2025-2031 (USD MILLION)
- TABLE 197 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2020-2024 (USD MILLION)
- TABLE 198 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2025-2031 (USD MILLION)
- TABLE 199 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020-2024 (USD MILLION)
- TABLE 200 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025-2031 (USD MILLION)
- TABLE 201 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2020-2024 (USD MILLION)
- TABLE 202 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2025-2031 (USD MILLION)
- TABLE 203 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2020-2024 (USD MILLION)
- TABLE 204 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2025-2031 (USD MILLION)
- TABLE 205 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2020-2024 (USD MILLION)
- TABLE 206 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2025-2031 (USD MILLION)
- TABLE 207 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY END USER, 2020-2024 (USD MILLION)
- TABLE 208 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY END USER, 2025-2031 (USD MILLION)
- TABLE 209 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2020-2024 (USD MILLION)
- TABLE 210 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2025-2031 (USD MILLION)
- TABLE 211 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2020-2024 (USD MILLION)
- TABLE 212 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2025-2031 (USD MILLION)
- TABLE 213 UAE: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 214 UAE: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 215 KSA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 216 KSA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 217 QATAR: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 218 QATAR: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 219 EGYPT: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 220 EGYPT: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 221 SOUTH AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 222 SOUTH AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 223 REST OF MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 224 REST OF MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 225 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 226 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 227 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2020-2024 (USD MILLION)
- TABLE 228 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2025-2031 (USD MILLION)
- TABLE 229 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2020-2024 (USD MILLION)
- TABLE 230 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2025-2031 (USD MILLION)
- TABLE 231 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020-2024 (USD MILLION)
- TABLE 232 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025-2031 (USD MILLION)
- TABLE 233 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2020-2024 (USD MILLION)
- TABLE 234 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2025-2031 (USD MILLION)
- TABLE 235 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2020-2024 (USD MILLION)
- TABLE 236 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2025-2031 (USD MILLION)
- TABLE 237 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2020-2024 (USD MILLION)
- TABLE 238 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2025-2031 (USD MILLION)
- TABLE 239 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY END USER, 2020-2024 (USD MILLION)
- TABLE 240 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY END USER, 2025-2031 (USD MILLION)
- TABLE 241 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2020-2024 (USD MILLION)
- TABLE 242 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2025-2031 (USD MILLION)
- TABLE 243 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2020-2024 (USD MILLION)
- TABLE 244 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2025-2031 (USD MILLION)
- TABLE 245 BRAZIL: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 246 BRAZIL: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 247 MEXICO: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 248 MEXICO: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 249 ARGENTINA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 250 ARGENTINA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 251 REST OF LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020-2024 (USD MILLION)
- TABLE 252 REST OF LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025-2031 (USD MILLION)
- TABLE 253 OVERVIEW OF STRATEGIES ADOPTED BY KEY CONVERSATIONAL AI VENDORS, 2022-2025
- TABLE 254 CONVERSATIONAL AI MARKET: DEGREE OF COMPETITION
- TABLE 255 REGIONAL FOOTPRINT (20 COMPANIES), 2024
- TABLE 256 PRODUCT TYPE FOOTPRINT (20 COMPANIES), 2024
- TABLE 257 BUSINESS FUNCTION FOOTPRINT (20 COMPANIES), 2024
- TABLE 258 END USER FOOTPRINT (20 COMPANIES), 2024
- TABLE 259 CONVERSATIONAL AI MARKET: KEY STARTUPS/SMES, 2024
- TABLE 260 CONVERSATIONAL AI MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES, 2024
- TABLE 261 CONVERSATIONAL AI MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS, 2022-2025
- TABLE 262 CONVERSATIONAL AI MARKET: DEALS, 2022-2025
- TABLE 263 MICROSOFT: BUSINESS OVERVIEW
- TABLE 264 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
- TABLE 265 MICROSOFT: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 266 MICROSOFT: DEALS
- TABLE 267 IBM: COMPANY OVERVIEW
- TABLE 268 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
- TABLE 269 IBM: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 270 IBM: DEALS
- TABLE 271 GOOGLE: COMPANY OVERVIEW
- TABLE 272 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
- TABLE 273 GOOGLE: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 274 GOOGLE: DEALS
- TABLE 275 AWS: COMPANY OVERVIEW
- TABLE 276 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
- TABLE 277 AWS: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 278 AWS: DEALS
- TABLE 279 KORE.AI: COMPANY OVERVIEW
- TABLE 280 KORE.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
- TABLE 281 KORE.AI: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 282 KORE.AI: DEALS
- TABLE 283 ORACLE: COMPANY OVERVIEW
- TABLE 284 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
- TABLE 285 ORACLE: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 286 ORACLE: DEALS
- TABLE 287 OPENAI: COMPANY OVERVIEW
- TABLE 288 OPENAI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
- TABLE 289 OPENAI: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 290 OPENAI: DEALS
- TABLE 291 BAIDU: COMPANY OVERVIEW
- TABLE 292 BAIDU: PRODUCTS/SOLUTIONS/SERVICES OFFERED
- TABLE 293 BAIDU: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 294 SAP: COMPANY OVERVIEW
- TABLE 295 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
- TABLE 296 SAP: DEALS
- TABLE 297 LIVEPERSON: COMPANY OVERVIEW
- TABLE 298 LIVEPERSON: PRODUCTS/SOLUTIONS/SERVICES OFFERED
- TABLE 299 LIVEPERSON: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 300 LIVEPERSON: DEALS
- TABLE 301 [24]7.AI: COMPANY OVERVIEW
- TABLE 302 [24]7.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
- TABLE 303 [24]7.AI: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 304 EGAIN: COMPANY OVERVIEW
- TABLE 305 EGAIN: PRODUCTS/SOLUTIONS/SERVICES OFFERED
- TABLE 306 EGAIN: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 307 EGAIN: DEALS
- TABLE 308 SOUNDHOUND AI: COMPANY OVERVIEW
- TABLE 309 SOUNDHOUND AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
- TABLE 310 SOUNDHOUND AI: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 311 SOUNDHOUND AI: DEALS
- TABLE 312 TENEO.AI: COMPANY OVERVIEW
- TABLE 313 TENEO.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
- TABLE 314 TENEO.AI: DEALS
- TABLE 315 SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 316 SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- TABLE 317 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
- TABLE 318 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2029 (USD MILLION)
- TABLE 319 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
- TABLE 320 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024-2029 (USD MILLION)
- TABLE 321 SPEECH ANALYTICS MARKET, BY CHANNEL, 2019-2023 (USD MILLION)
- TABLE 322 SPEECH ANALYTICS MARKET, BY CHANNEL, 2024-2029 (USD MILLION)
- TABLE 323 SPEECH ANALYTICS MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
- TABLE 324 SPEECH ANALYTICS MARKET, BY VERTICAL, 2024-2029 (USD MILLION)
- TABLE 325 SPEECH ANALYTICS MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 326 SPEECH ANALYTICS MARKET, BY REGION, 2024-2029 (USD MILLION)
- TABLE 327 CHATBOT MARKET, BY OFFERING, 2017-2022 (USD MILLION)
- TABLE 328 CHATBOT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
- TABLE 329 CHATBOT MARKET, BY TYPE, 2017-2022 (USD MILLION)
- TABLE 330 CHATBOT MARKET, BY TYPE, 2023-2028 (USD MILLION)
- TABLE 331 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017-2022 (USD MILLION)
- TABLE 332 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023-2028 (USD MILLION)
- TABLE 333 CHATBOT MARKET, BY BOT COMMUNICATION, 2017-2022 (USD MILLION)
- TABLE 334 CHATBOT MARKET, BY BOT COMMUNICATION, 2023-2028 (USD MILLION)
- TABLE 335 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017-2022 (USD MILLION)
- TABLE 336 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023-2028 (USD MILLION)
- TABLE 337 CHATBOT MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
- TABLE 338 CHATBOT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
- TABLE 339 CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
- TABLE 340 CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
List of Figures
- FIGURE 1 CONVERSATIONAL AI MARKET: RESEARCH DESIGN
- FIGURE 2 DATA TRIANGULATION
- FIGURE 3 CONVERSATIONAL AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
- FIGURE 4 APPROACH 1, BOTTOM-UP (SUPPLY SIDE): REVENUE FROM SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET
- FIGURE 5 APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET
- FIGURE 6 APPROACH 3, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET
- FIGURE 7 APPROACH 4, BOTTOM-UP (DEMAND SIDE): SHARE OF CONVERSATIONAL AI THROUGH OVERALL DIGITAL SOLUTIONS SPENDING
- FIGURE 8 SOFTWARE SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE IN 2025
- FIGURE 9 CLOUD SEGMENT SET TO REGISTER LARGER MARKET SHARE IN 2025
- FIGURE 10 PROFESSIONAL SERVICES SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE IN 2025
- FIGURE 11 INTEGRATION & DEPLOYMENT SERVICES SEGMENT TO HOLD LARGEST MARKET SHARE IN 2025
- FIGURE 12 AI CHATBOTS SEGMENT TO ACCOUNT FOR LARGEST MARKET SIZE IN 2025
- FIGURE 13 SALES & MARKETING SEGMENT SET TO REGISTER LARGEST MARKET SHARE IN 2025
- FIGURE 14 EXTERNAL COMMUNICATION CHANNELS SEGMENT TO HOLD LARGER MARKET SIZE IN 2025
- FIGURE 15 ENTERPRISES SEGMENT SET TO REGISTER LARGER MARKET SHARE IN 2025
- FIGURE 16 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- FIGURE 17 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- FIGURE 18 INCREASING INTEGRATION OF AI CHATBOTS ACROSS MESSAGING SERVICES FOR BETTER CUSTOMER SUPPORT TO DRIVE MARKET
- FIGURE 19 OPERATIONS & SUPPLY CHAIN SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- FIGURE 20 AI CHATBOTS AND SALES & MARKETING SEGMENTS TO HOLD LARGEST MARKET SHARES IN NORTH AMERICA IN 2025
- FIGURE 21 NORTH AMERICA TO HOLD LARGEST MARKET SHARE IN 2024
- FIGURE 22 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CONVERSATIONAL AI MARKET
- FIGURE 23 EVOLUTION OF CONVERSATIONAL AI MARKET
- FIGURE 24 CONVERSATIONAL AI MARKET: ARCHITECTURE
- FIGURE 25 CONVERSATIONAL AI MARKET: SUPPLY CHAIN ANALYSIS
- FIGURE 26 KEY PLAYERS IN CONVERSATIONAL AI MARKET ECOSYSTEM
- FIGURE 27 CONVERSATIONAL AI MARKET: INVESTMENT LANDSCAPE AND FUNDING SCENARIO
- FIGURE 28 NUMBER OF PATENTS GRANTED IN LAST 10 YEARS, 2016-2025
- FIGURE 29 REGIONAL ANALYSIS OF PATENTS GRANTED, 2016-2025
- FIGURE 30 CONVERSATIONAL AI MARKET: PORTER'S FIVE FORCES ANALYSIS
- FIGURE 31 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS' BUSINESSES
- FIGURE 32 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS
- FIGURE 33 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
- FIGURE 34 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- FIGURE 35 CLOUD-BASED DEPLOYMENT MODE TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- FIGURE 36 MANAGED SERVICES TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- FIGURE 37 SUPPORT & MAINTENANCE MANAGEMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- FIGURE 38 GENERATIVE AI AGENTS TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- FIGURE 39 OPERATIONS & SUPPLY CHAIN TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- FIGURE 40 EXTERNAL COMMUNICATION CHANNELS TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- FIGURE 41 INDIVIDUAL USERS TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- FIGURE 42 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- FIGURE 43 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE DURING FORECAST PERIOD
- FIGURE 44 INDIA TO WITNESS FASTEST GROWTH DURING FORECAST PERIOD
- FIGURE 45 NORTH AMERICA: CONVERSATIONAL AI MARKET SNAPSHOT
- FIGURE 46 ASIA PACIFIC: CONVERSATIONAL AI MARKET SNAPSHOT
- FIGURE 47 TOP FIVE PLAYERS DOMINATING MARKET OVER LAST FIVE YEARS (USD MILLION)
- FIGURE 48 SHARE OF LEADING COMPANIES IN CONVERSATIONAL AI MARKET, 2024
- FIGURE 49 PRODUCT COMPARATIVE ANALYSIS, BY PROMINENT/LEADING VENDOR
- FIGURE 50 FINANCIAL METRICS OF KEY VENDORS
- FIGURE 51 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF KEY VENDORS
- FIGURE 52 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2024
- FIGURE 53 COMPANY FOOTPRINT (20 COMPANIES), 2024
- FIGURE 54 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX (STARTUPS/SMES), 2024
- FIGURE 55 MICROSOFT: COMPANY SNAPSHOT
- FIGURE 56 IBM: COMPANY SNAPSHOT
- FIGURE 57 GOOGLE: COMPANY SNAPSHOT
- FIGURE 58 AWS: COMPANY SNAPSHOT
- FIGURE 59 ORACLE: COMPANY SNAPSHOT
- FIGURE 60 BAIDU: COMPANY SNAPSHOT
- FIGURE 61 SAP: COMPANY SNAPSHOT
- FIGURE 62 LIVEPERSON: COMPANY SNAPSHOT
- FIGURE 63 EGAIN: COMPANY SNAPSHOT
- FIGURE 64 SOUNDHOUND: COMPANY SNAPSHOT
- FIGURE 65 TENEO.AI: COMPANY SNAPSHOT
目次
Product Code: TC 6976
The conversational AI market is projected to grow from USD 17.05 billion in 2025 to USD 49.80 billion by 2031 at a compound annual growth rate (CAGR) of 19.6% during the forecast period. Advances in Natural Language Processing (NLP) and Machine Learning (ML) have made AI systems more adept at understanding and responding in human-like ways, leading to improved user experiences. Businesses are increasingly adopting conversational AI to meet rising customer expectations for instant, personalized, and 24/7 support. This automation helps reduce operational costs, enhance efficiency, and handle high volumes of inquiries, particularly in sectors like customer service, retail, and healthcare. The integration with emerging technologies like generative AI and voice assistants further expands its capabilities and applications.
| Scope of the Report | |
|---|---|
| Years Considered for the Study | 2020-2031 |
| Base Year | 2024 |
| Forecast Period | 2025-2031 |
| Units Considered | USD (Billion) |
| Segments | Offering, Product Type, Business Function, Integration Type, and End User |
| Regions covered | North America, Europe, Asia Pacific, Middle East & Africa, and Latin America |
"Sales & marketing business function to hold the largest market share during the forecast period"
The sales & marketing business function is expected to hold the largest market share in the conversational AI market during the forecast period due to its critical role in driving customer engagement and revenue. Businesses are increasingly using conversational AI tools like chatbots and virtual assistants to automate customer interactions, generate leads, personalize campaigns, and support buyers throughout the sales journey. These tools improve efficiency, provide real-time responses, and enhance customer experiences, leading to higher conversion rates. As companies seek to gain a competitive advantage and optimize marketing ROI, the demand for intelligent, conversational solutions continues to grow. This strong alignment between conversational AI capabilities and sales and marketing goals positions this business function as the leading adopter in the evolving AI landscape.
"By product type, AI chatbots to hold the largest market share during the forecast period"
During the forecast period, AI chatbots are projected to hold the largest market share in the conversational AI market due to their widespread adoption across industries such as retail, healthcare, banking, and customer service. These chatbots provide instant, automated responses to customer queries, reducing operational costs and enhancing user experience. As businesses increasingly prioritize 24/7 customer engagement and scalable support systems, AI chatbots have emerged as a reliable solution. Their integration with messaging apps and websites further boosts accessibility and convenience. Additionally, advancements in natural language processing and machine learning have significantly improved chatbot intelligence, making them more capable of understanding context and delivering human-like conversations. This continued innovation is expected to drive their dominance in the conversational AI landscape.
"Asia Pacific to witness rapid conversational AI growth fueled by innovation and emerging technologies, while North America leads in market size"
The Asia Pacific region is poised for rapid growth in the conversational AI market, driven by technological innovation, increasing digital transformation, and a rising number of tech-savvy consumers. Countries like China, India, Japan, and South Korea are investing heavily in artificial intelligence, supported by government initiatives, growing startup ecosystems, and the adoption of smart devices. The proliferation of smartphones, social media, and messaging platforms has created fertile ground for conversational AI tools such as chatbots and virtual assistants. Moreover, the region's diverse languages and cultures are encouraging the development of multilingual AI systems, further accelerating adoption. Conversely, North America maintains its lead in market size due to its mature technological infrastructure, early adoption of AI, and the presence of major players like Google, Microsoft, IBM, and AWS. The region benefits from strong R&D investment, robust cloud ecosystems, and high demand across sectors such as banking, healthcare, and e-commerce. Enterprises in North America are focused on enhancing customer experience, automating services, and improving operational efficiency through conversational AI. While North America dominates in terms of revenue and innovation hubs, Asia Pacific's growth trajectory signals a potential shift in global dynamics as emerging economies harness AI to bridge digital divides and gain a competitive edge.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the conversational AI market.
- By Company: Tier I - 34%, Tier II - 43%, and Tier III - 23%
- By Designation: C Level - 28%, Director Level - 50%, and others - 22%
- By Region: North America - 30%, Europe - 35%, Asia Pacific - 20%, Middle East & Africa - 10%, and Latin America - 5%
The report includes the study of key players offering conversational AI solutions and services. It profiles major vendors in the conversational AI market. The major players in the conversational AI market include Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Oracle (US), SAP (Germany), Verint (US), Twilio (US), Sprinklr (US), LivePerson (US), [24]7.ai (US), GupShup (US), Yellow.ai (US), Anthropic (US), Kore.AI (US), Uniphore (US), eGain (US), SoundHound AI (US), Gridspace (US), Avaamo (US), Conversica (US), Inbenta (US), Creative Virtual (UK), Kasisto (US), MindMeld (US), Haptik (India), Teneo.ai (Sweden), Cognigy (Germany), Rasa (US), Sarthi.ai (India), Senseforth.ai (India), Exceed.ai (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), Pypestream (US), Boost.ai (Norway), Verloop.io (India), OneReach.ai (US), Omilia (Cyprus), and Aisera (US).
Research coverage
This research report covers the conversational AI market, which has been segmented based on offering, business function, integration type, product type, and end user. The offering segment consists of software and services. The software by deployment mode segment is categorized into on-premises and cloud. The services segment is further divided into managed services and professional services. The professional services segment includes consulting & advisory, integration & deployment, support & maintenance, and training & education. The product type segment covers AI chatbots, voice bots, virtual assistants, and generative AI agents. Based on business functions, the conversational AI market is categorized into sales & marketing, finance & accounting, HR, ITSM, and operations & supply chain. The integration type segment is categorized into internal enterprise systems (CRM and knowledge base systems) and external communication channels (mobile apps, IVR systems, messaging services/platforms, and websites). The end users include individual users and enterprises. Enterprises include BFSI, retail & e-commerce, healthcare & life sciences, technology & software, telecommunications, media & entertainment, travel & hospitality, government & defense, energy & utilities. automotive, transportation & logistics, and other enterprise-level end users (education, construction & real estate, and manufacturing). The regional analysis of the conversational AI market covers North America, Europe, Asia Pacific, the Middle East & Africa (MEA), and Latin America. The report also contains a detailed analysis of investment & funding scenarios, case studies, regulatory landscape, ecosystem analysis, supply chain analysis, pricing analysis, and technology analysis.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall conversational AI market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the market's pulse and provides information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
- Analysis of key drivers (increasing integration of AI chatbots in messaging services, omnichannel deployment and reduced chatbot development cost, growing language coverage and accessibility, rising demand to implement AI-powered digital experience across government sector), restraints (data privacy and compliance concerns, infrastructure and latency Constraints), opportunities (integration of computer vision with voice recognition technology to facilitate in-depth and personalized interactions, vertical-specific conversational AI solutions, agentic AI and workflow automation), and challenges (apprehensiveness about disclosing personal or sensitive information, lack of precision in resolving queries).
- Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and product & service launches in the conversational AI market.
- Market Development: Comprehensive information about lucrative markets - the report analyzes the conversational AI market across varied regions.
- Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the conversational AI market.
- Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players like Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Oracle (US), SAP (Germany), Verint (US), Twilio (US), Sprinklr (US), LivePerson (US), [24]7.ai (US), GupShup (US), Yellow.ai (US), Anthropic (US), Kore.AI (US), Uniphore (US), eGain (US), SoundHound AI (US), Gridspace (US), Avaamo (US), Conversica (US), Inbenta (US), Creative Virtual (UK), Kasisto (US), MindMeld (US), Haptik (India), Teneo.ai (Sweden), Cognigy (Germany), Rasa (US), Sarthi.ai (India), Senseforth.ai (India), Exceed.ai (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), Pypestream (US), Boost.ai (Norway), Verloop.io (India), OneReach.ai (US), Omilia (Cyprus), and Aisera (US) in the conversational AI market. The report also helps stakeholders understand the pulse of the conversational AI market and provides them with information on key market drivers, restraints, challenges, and opportunities.
TABLE OF CONTENTS
1 INTRODUCTION
- 1.1 STUDY OBJECTIVES
- 1.2 MARKET DEFINITION
- 1.2.1 INCLUSIONS AND EXCLUSIONS
- 1.3 MARKET SCOPE
- 1.3.1 MARKET SEGMENTATION & REGIONS COVERED
- 1.3.2 YEARS CONSIDERED
- 1.4 CURRENCY CONSIDERED
- 1.5 STAKEHOLDERS
- 1.6 SUMMARY OF CHANGES
2 RESEARCH METHODOLOGY
- 2.1 RESEARCH DATA
- 2.1.1 SECONDARY DATA
- 2.1.2 PRIMARY DATA
- 2.1.2.1 Breakup of primary profiles
- 2.1.2.2 Key insights from industry experts
- 2.2 MARKET BREAKUP AND DATA TRIANGULATION
- 2.3 MARKET SIZE ESTIMATION
- 2.3.1 TOP-DOWN APPROACH
- 2.3.2 BOTTOM-UP APPROACH
- 2.4 MARKET FORECAST
- 2.5 RESEARCH ASSUMPTIONS
- 2.6 LIMITATIONS
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
- 4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN CONVERSATIONAL AI MARKET
- 4.2 CONVERSATIONAL AI MARKET: TOP THREE BUSINESS FUNCTIONS
- 4.3 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE AND BUSINESS FUNCTION
- 4.4 CONVERSATIONAL AI MARKET, BY REGION
5 MARKET OVERVIEW AND INDUSTRY TRENDS
- 5.1 INTRODUCTION
- 5.2 MARKET DYNAMICS
- 5.2.1 DRIVERS
- 5.2.1.1 Increasing integration of AI chatbots in messaging services
- 5.2.1.2 Omnichannel deployment and reduced chatbot development cost
- 5.2.1.3 Growing language coverage and accessibility
- 5.2.1.4 Rising demand to implement AI-powered digital experience across government sector
- 5.2.2 RESTRAINTS
- 5.2.2.1 Infrastructure and latency constraints
- 5.2.2.2 Data privacy and compliance concerns
- 5.2.3 OPPORTUNITIES
- 5.2.3.1 Integration of computer vision with voice recognition technology to facilitate in-depth and personalized interactions
- 5.2.3.2 Vertical-specific conversational AI solutions
- 5.2.3.3 Agentic AI and workflow automation
- 5.2.4 CHALLENGES
- 5.2.4.1 Apprehensiveness about disclosing personal or sensitive information
- 5.2.4.2 Lack of precision in resolving queries
- 5.2.1 DRIVERS
- 5.3 IMPACT OF 2025 US TARIFF - CONVERSATIONAL AI MARKET
- 5.3.1 INTRODUCTION
- 5.3.2 KEY TARIFF RATES
- 5.3.3 PRICE IMPACT ANALYSIS
- 5.3.3.1 Strategic Shifts and Emerging Trends
- 5.3.4 IMPACT ON COUNTRY/REGION
- 5.3.4.1 US
- 5.3.4.2 Strategic Shifts and Key Observations
- 5.3.4.3 Europe
- 5.3.4.4 Strategic Shifts and Key Observations
- 5.3.4.5 China
- 5.3.4.6 Strategic Shifts and Key Observations
- 5.3.5 IMPACT ON END-USE INDUSTRIES
- 5.3.5.1 Retail and E-commerce
- 5.3.5.2 Healthcare & life sciences
- 5.3.5.3 Telecommunications
- 5.3.5.4 Healthcare
- 5.3.5.5 BFSI
- 5.4 EVOLUTION OF CONVERSATIONAL AI MARKET
- 5.5 CONVERSATIONAL AI MARKET ARCHITECTURE
- 5.6 SUPPLY CHAIN ANALYSIS
- 5.7 ECOSYSTEM ANALYSIS
- 5.7.1 AI CHATBOTS
- 5.7.2 VOICE BOTS
- 5.7.3 VIRTUAL AGENT
- 5.7.4 GENERATIVE AI AGENTS
- 5.8 INVESTMENT LANDSCAPE AND FUNDING SCENARIO
- 5.9 CASE STUDY ANALYSIS
- 5.9.1 HUMANA REDUCED COSTLY PRE-SERVICE CALLS AND IMPROVED CUSTOMER EXPERIENCE WITH IBM WATSONX
- 5.9.2 CITY OF JOHNS CREEK AUTOMATED 24/7 CONTACT CENTER AND REDUCED AFTER-HOURS VOICEMAILS WITH AMAZON LEX
- 5.9.3 JIO PARTNERED WITH HAPTIK TO DEVELOP WHATSAPP CHATBOT TO DELIVER SWIFT RESPONSES TO CUSTOMER QUERIES AND ENHANCE CUSTOMER EXPERIENCE
- 5.9.4 CHIME FINANCIAL USED TWILIO PROGRAMMABLE MESSAGING AND TWILIO STUDIO TO DELIVER PERSONALIZED SUPPORT EXPERIENCE
- 5.9.5 LEADING US SATELLITE TV PROVIDER RESOLVED 60% OF CUSTOMER QUERIES BY DEPLOYING [24]7 ENGAGEMENT CLOUD PLATFORM
- 5.10 TECHNOLOGY ANALYSIS
- 5.10.1 KEY TECHNOLOGIES
- 5.10.1.1 AI/ML
- 5.10.1.2 NLP & deep learning
- 5.10.1.3 Speech recognition
- 5.10.2 COMPLEMENTARY TECHNOLOGIES
- 5.10.2.1 Data analytics
- 5.10.2.2 Cloud computing
- 5.10.3 ADJACENT TECHNOLOGIES
- 5.10.3.1 AR/VR
- 5.10.3.2 IoT
- 5.10.3.3 Blockchain
- 5.10.3.4 Edge computing
- 5.10.3.5 Voice biometrics
- 5.10.1 KEY TECHNOLOGIES
- 5.11 REGULATORY LANDSCAPE
- 5.11.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- 5.11.2 REGULATORY FRAMEWORK
- 5.11.2.1 North America
- 5.11.2.1.1 General Data Protection Regulation (GDPR)
- 5.11.2.1.2 California Consumer Privacy Act (CCPA)
- 5.11.2.1.3 Health Insurance Portability and Accountability Act (HIPAA)
- 5.11.2.2 Europe
- 5.11.2.2.1 General Data Protection Regulation (GDPR)
- 5.11.2.2.2 Audiovisual Media Services Directive (AVMSD)
- 5.11.2.2.3 ePrivacy directive
- 5.11.2.3 Asia Pacific
- 5.11.2.3.1 Act on Protection of Personal Information (APPI)
- 5.11.2.3.2 Telecommunications business law
- 5.11.2.4 Middle East & Africa
- 5.11.2.4.1 Consumer protection regulations
- 5.11.2.5 Latin America
- 5.11.2.5.1 Telecommunications laws
- 5.11.2.1 North America
- 5.12 PATENT ANALYSIS
- 5.12.1 METHODOLOGY
- 5.12.2 PATENTS FILED, BY DOCUMENT TYPE
- 5.12.3 INNOVATION AND PATENT APPLICATIONS
- 5.13 PRICING ANALYSIS
- 5.13.1 AVERAGE SELLING PRICE OF OFFERING, BY PRODUCT TYPE, 2025
- 5.13.2 AVERAGE SELLING PRICE, BY BUSINESS FUNCTION, 2025
- 5.14 KEY CONFERENCES AND EVENTS (2025-2026)
- 5.15 PORTER'S FIVE FORCES ANALYSIS
- 5.15.1 THREAT OF NEW ENTRANTS
- 5.15.2 THREAT OF SUBSTITUTES
- 5.15.3 BARGAINING POWER OF SUPPLIERS
- 5.15.4 BARGAINING POWER OF BUYERS
- 5.15.5 INTENSITY OF COMPETITIVE RIVALRY
- 5.16 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS' BUSINESSES
- 5.16.1 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS' BUSINESSES
- 5.17 KEY STAKEHOLDERS & BUYING CRITERIA
- 5.17.1 KEY STAKEHOLDERS IN BUYING PROCESS
- 5.17.2 BUYING CRITERIA
- 5.18 CONVERSATIONAL AI BUSINESS MODELS
- 5.18.1 SUBSCRIPTION-BASED MODEL
- 5.18.2 PAY-PER-USE MODEL
- 5.18.3 LICENSING AND PERPETUAL SOFTWARE MODEL
- 5.18.4 CUSTOM DEVELOPMENT AND CONSULTATION MODEL
- 5.18.5 TRANSACTIONAL MODEL
- 5.18.6 PARTNERSHIP AND REVENUE SHARING MODEL
- 5.19 CONVERSATIONAL AI MARKET: BEST PRACTICES
- 5.19.1 DESIGN AND USER EXPERIENCE
- 5.19.2 TRAINING AND OPTIMIZATION
- 5.19.3 SECURITY AND COMPLIANCE
- 5.19.4 INTEGRATION AND SCALABILITY
6 CONVERSATIONAL AI MARKET, BY OFFERING
- 6.1 INTRODUCTION
- 6.1.1 OFFERING: CONVERSATIONAL AI MARKET DRIVERS
- 6.2 SOFTWARE
- 6.2.1 BY DEPLOYMENT MODE
- 6.2.1.1 Cloud
- 6.2.1.1.1 Need for scalability, flexibility, and cost-effectiveness to fuel demand for cloud deployment of conversational AI
- 6.2.1.2 On-premises
- 6.2.1.2.1 On-premises deployment to help enterprises seek maximum control, security, and compliance over conversational AI deployments
- 6.2.1.1 Cloud
- 6.2.1 BY DEPLOYMENT MODE
- 6.3 SERVICES
- 6.3.1 PROFESSIONAL SERVICES
- 6.3.1.1 Consulting & advisory
- 6.3.1.1.1 Increasing demand for personalized customer experience and efficient business operations to spur market growth
- 6.3.1.2 Integration & deployment
- 6.3.1.2.1 Integration and deployment services to facilitate seamless incorporation and efficient utilization of AI-powered chatbots and virtual assistants
- 6.3.1.3 Support & maintenance
- 6.3.1.3.1 Support & maintenance services to ensure smooth functioning and optimization of AI-powered chatbots and virtual assistants
- 6.3.1.4 Training & education
- 6.3.1.4.1 Training and education services to impart expertise in developing, implementing, and managing conversational interfaces
- 6.3.1.1 Consulting & advisory
- 6.3.2 MANAGED SERVICES
- 6.3.1 PROFESSIONAL SERVICES
7 CONVERSATIONAL AI MARKET, BY PRODUCT TYPE
- 7.1 INTRODUCTION
- 7.1.1 PRODUCT TYPE: CONVERSATIONAL AI MARKET DRIVERS
- 7.2 AI CHATBOTS
- 7.2.1 AI CHATBOTS TO ENHANCE CUSTOMER ENGAGEMENT AND DRIVE SALES
- 7.3 VOICE BOTS
- 7.3.1 VOICE BOTS TO IMPROVE SELF-SERVE RATES, HANDLE COMPLEX SCENARIOS FASTER, AND REDUCE NEED FOR HUMAN AGENTS
- 7.4 VIRTUAL ASSISTANTS
- 7.4.1 GROWING ROLE OF VIRTUAL ASSISTANTS IN ENHANCING PRODUCTIVITY AND USER EXPERIENCE
- 7.5 GENERATIVE AI AGENTS
- 7.5.1 TRANSFORMING CONVERSATIONS WITH GENERATIVE AI AGENTS IN CONVERSATIONAL AI MARKET
8 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION
- 8.1 INTRODUCTION
- 8.1.1 BUSINESS FUNCTION: CONVERSATIONAL AI MARKET DRIVERS
- 8.2 SALES & MARKETING
- 8.2.1 CONTACT CENTER AUTOMATION
- 8.2.1.1 Businesses integrating AI-powered chatbots and voice assistants into their operations revolutionizing customer interactions
- 8.2.2 BRANDING & ADVERTISEMENT
- 8.2.2.1 Enhancing sales and marketing through conversational AI in branding and advertisement
- 8.2.3 CAMPAIGN MANAGEMENT
- 8.2.3.1 Revolutionizing sales and marketing campaigns with conversational AI for personalized engagement and precision targeting
- 8.2.4 CUSTOMER ENGAGEMENT & RETENTION
- 8.2.4.1 Elevating customer engagement and retention through conversational AI-powered real-time interactions and automation
- 8.2.5 OTHERS
- 8.2.1 CONTACT CENTER AUTOMATION
- 8.3 OPERATIONS & SUPPLY CHAIN
- 8.3.1 WORKFLOW OPTIMIZATION
- 8.3.1.1 Streamlining operations and supply chains through conversational AI-powered workflow optimization
- 8.3.2 SCHEDULING & ROUTING
- 8.3.2.1 Optimizing logistics and deliveries with conversational AI for intelligent scheduling and routing
- 8.3.3 INVENTORY MANAGEMENT
- 8.3.3.1 Enhancing inventory control and efficiency with conversational AI-driven management systems
- 8.3.4 VENDOR MANAGEMENT
- 8.3.4.1 Transforming vendor relationships and efficiency through conversational AI-powered management
- 8.3.5 TASK & PROJECT MANAGEMENT ASSISTANCE
- 8.3.5.1 Optimizing supply chain efficiency with conversational AI-driven project management
- 8.3.6 OTHERS
- 8.3.1 WORKFLOW OPTIMIZATION
- 8.4 FINANCE & ACCOUNTING
- 8.4.1 VIRTUAL FINANCIAL ADVISORS
- 8.4.1.1 Revolutionizing financial services with AI-powered virtual advisory and personalized assistance
- 8.4.2 EXPENSE TRACKING & REPORTING
- 8.4.2.1 Automating and streamlining expense management with conversational AI for enhanced efficiency
- 8.4.3 DATA PRIVACY & COMPLIANCE MANAGEMENT
- 8.4.3.1 Strengthening data protection and ensuring regulatory compliance through conversational AI solutions
- 8.4.4 AUTOMATED INVOICE PROCESSING
- 8.4.4.1 Streamlining invoice workflows and enhancing accuracy with conversational AI-powered automation
- 8.4.5 OTHERS
- 8.4.1 VIRTUAL FINANCIAL ADVISORS
- 8.5 HUMAN RESOURCES (HR)
- 8.5.1 EMPLOYEE ENGAGEMENT & ONBOARDING
- 8.5.1.1 Boosting employee engagement and streamlining onboarding with conversational AI solutions
- 8.5.2 PERFORMANCE MANAGEMENT
- 8.5.2.1 Enhancing HR operations and driving employee development through conversational AI in performance management
- 8.5.3 DOCUMENT MANAGEMENT
- 8.5.3.1 Optimizing HR document workflows and accessibility with conversational AI-powered management
- 8.5.4 RECRUITMENT ASSISTANTS & SCREENING
- 8.5.4.1 Revolutionizing HR recruitment with conversational AI for streamlined screening and enhanced candidate experience
- 8.5.5 OTHERS
- 8.5.1 EMPLOYEE ENGAGEMENT & ONBOARDING
- 8.6 ITSM
- 8.6.1 INCIDENT MANAGEMENT
- 8.6.1.1 Automating and enhancing incident resolution with conversational AI for improved user experience
- 8.6.2 COST OPTIMIZATION
- 8.6.2.1 Reducing operational costs and boosting productivity with conversational AI-powered automation
- 8.6.3 QUERY HANDLING
- 8.6.3.1 Improving user support and information access through intelligent conversational AI query handling
- 8.6.4 KNOWLEDGE MANAGEMENT
- 8.6.4.1 Streamlining information access and enhancing support efficiency with conversational AI-driven knowledge management
- 8.6.5 OTHERS
- 8.6.1 INCIDENT MANAGEMENT
9 CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE
- 9.1 INTRODUCTION
- 9.1.1 INTEGRATION TYPE: CONVERSATIONAL AI MARKET DRIVERS
- 9.2 INTERNAL ENTERPRISE SYSTEMS
- 9.2.1 CRM
- 9.2.1.1 Unlocking smarter customer engagement through conversational AI and CRM integration
- 9.2.2 KNOWLEDGE BASE SYSTEMS
- 9.2.2.1 Empowering enterprise intelligence with conversational AI and knowledge-based system integration
- 9.2.1 CRM
- 9.3 EXTERNAL COMMUNICATION CHANNELS
- 9.3.1 MOBILE APPS
- 9.3.1.1 Enhancing user engagement with conversational AI integration in mobile apps
- 9.3.2 IVR SYSTEMS
- 9.3.2.1 Revolutionizing customer support with AI-enhanced interactive voice response (IVR) systems
- 9.3.3 MESSAGING SERVICES/PLATFORMS
- 9.3.3.1 Optimizing customer communication with conversational AI integration in messaging platforms
- 9.3.4 WEBSITES
- 9.3.4.1 Enhancing customer experience with AI-driven chatbot integration on websites
- 9.3.1 MOBILE APPS
10 CONVERSATIONAL AI MARKET, BY END USER
- 10.1 INTRODUCTION
- 10.1.1 END USERS: CONVERSATIONAL AI MARKET DRIVERS
- 10.2 INDIVIDUAL USERS
- 10.3 ENTERPRISES
- 10.3.1 BFSI
- 10.3.1.1 Automated customer support
- 10.3.1.1.1 Automated customer service enhances efficiency and accessibility
- 10.3.1.2 Conversational banking
- 10.3.1.2.1 Conversational banking transforms customer interactions and streamlines operations
- 10.3.1.3 Portfolio management
- 10.3.1.3.1 Strategic portfolio management leveraging AI and data
- 10.3.1.4 Investment advisory bots
- 10.3.1.4.1 AI-driven investment advisory for personalized financial guidance
- 10.3.1.5 Others
- 10.3.1.1 Automated customer support
- 10.3.2 RETAIL & E-COMMERCE
- 10.3.2.1 Voice commerce
- 10.3.2.1.1 Revolutionizing e-commerce with conversational voice technology
- 10.3.2.2 Personalized recommendations
- 10.3.2.2.1 Enhancing retail experiences through AI-powered personalized recommendations
- 10.3.2.3 In-store assistance
- 10.3.2.3.1 Transforming in-store operations with intelligent assistance
- 10.3.2.4 Automated surveys
- 10.3.2.4.1 Revolutionizing feedback collection with AI-powered automated surveys
- 10.3.2.5 Automated order tracking and updates
- 10.3.2.5.1 Streamlining order management through AI-driven tracking and updates
- 10.3.2.6 Others
- 10.3.2.1 Voice commerce
- 10.3.3 HEALTHCARE & LIFE SCIENCES
- 10.3.3.1 Automated appointment booking
- 10.3.3.1.1 Automating appointment booking for enhanced patient experience
- 10.3.3.2 Patient engagement and follow-up
- 10.3.3.2.1 Improving patient engagement and follow-up with conversational AI
- 10.3.3.3 Self-health management
- 10.3.3.3.1 Empowering self-management in healthcare through AI interactions
- 10.3.3.4 Symptom assessment and triage management
- 10.3.3.4.1 AI-driven symptom assessment and triage for efficient healthcare management
- 10.3.3.5 Others
- 10.3.3.1 Automated appointment booking
- 10.3.4 TECHNOLOGY & SOFTWARE
- 10.3.4.1 IT helpdesk support and troubleshooting
- 10.3.4.1.1 Enhancing IT operations with AI-powered helpdesk support
- 10.3.4.2 Software and application support
- 10.3.4.2.1 Transforming software support with intelligent conversational assistance
- 10.3.4.3 Project management and task tracking
- 10.3.4.3.1 Revolutionizing project management and task tracking with AI
- 10.3.4.4 Virtual IT procurement assistants
- 10.3.4.4.1 Streamlining IT procurement with intelligent virtual assistants
- 10.3.4.5 Others
- 10.3.4.1 IT helpdesk support and troubleshooting
- 10.3.5 TELECOMMUNICATIONS
- 10.3.5.1 Customer support
- 10.3.5.1.1 Transforming telecom customer support with AI-powered virtual agents
- 10.3.5.2 Sales & upselling assistants
- 10.3.5.2.1 Leveraging AI as sales and upselling assistants in telecommunications
- 10.3.5.3 Technical support automation
- 10.3.5.3.1 Streamlining telecom technical support through AI automation
- 10.3.5.4 Customer onboarding & KYC
- 10.3.5.4.1 Simplifying telecom customer onboarding and KYC with conversational AI
- 10.3.5.5 Others
- 10.3.5.1 Customer support
- 10.3.6 MEDIA & ENTERTAINMENT
- 10.3.6.1 Content personalization
- 10.3.6.1.1 Enhancing media experiences through AI-driven content personalization
- 10.3.6.2 Immersive conversational gaming
- 10.3.6.2.1 Creating engaging interactive experiences with immersive conversational gaming
- 10.3.6.3 Advertising & promotions
- 10.3.6.3.1 Reshaping media advertising with AI-powered personalized campaigns
- 10.3.6.4 Content localization and translation
- 10.3.6.4.1 Streamlining global media reach with AI-powered content localization and translation
- 10.3.6.5 Others
- 10.3.6.1 Content personalization
- 10.3.7 TRAVEL & HOSPITALITY
- 10.3.7.1 Virtual travel assistance
- 10.3.7.1.1 Elevating travel experiences with AI-powered virtual assistance
- 10.3.7.2 Personalized travel planning
- 10.3.7.2.1 Revolutionizing trip planning with AI-driven personalized recommendations
- 10.3.7.3 Conversational check-ins
- 10.3.7.3.1 Enhancing team collaboration with conversational check-ins
- 10.3.7.4 Others
- 10.3.7.1 Virtual travel assistance
- 10.3.8 GOVERNMENT & DEFENSE
- 10.3.8.1 E-governance services
- 10.3.8.1.1 Enhancing public services through AI-powered e-governance
- 10.3.8.2 Public safety information dissemination
- 10.3.8.2.1 Improving public safety with conversational AI-driven information dissemination
- 10.3.8.3 Virtual training assistants
- 10.3.8.3.1 Revolutionizing training with conversational AI-powered virtual assistants
- 10.3.8.4 Others
- 10.3.8.1 E-governance services
- 10.3.9 ENERGY & UTILITIES
- 10.3.9.1 Customer service & engagement
- 10.3.9.1.1 Redefining energy customer engagement with conversational AI
- 10.3.9.2 Operations & infrastructure support
- 10.3.9.2.1 Leveraging conversational AI for enhanced energy operations and infrastructure support
- 10.3.9.3 Automated billing and payment assistance
- 10.3.9.3.1 Automating energy billing and payment assistance with conversational AI
- 10.3.9.4 Regulatory, safety & compliance
- 10.3.9.4.1 Ensuring regulatory compliance and safety in energy with conversational AI
- 10.3.9.5 Others
- 10.3.9.1 Customer service & engagement
- 10.3.10 AUTOMOTIVE
- 10.3.10.1 Pre-sales & showroom assistance
- 10.3.10.1.1 Enhancing automotive pre-sales and showroom experiences with conversational AI
- 10.3.10.2 In-vehicle assistance
- 10.3.10.2.1 Elevating driving experience with in-vehicle conversational AI assistance
- 10.3.10.3 Post-sales support
- 10.3.10.3.1 Providing comprehensive post-sales automotive support via conversational AI
- 10.3.10.4 Ai-powered navigation and route optimization
- 10.3.10.4.1 Optimizing driving with AI-powered conversational navigation and route planning
- 10.3.10.5 Others
- 10.3.10.1 Pre-sales & showroom assistance
- 10.3.11 TRANSPORTATION & LOGISTICS
- 10.3.11.1 Port & terminal operations support
- 10.3.11.1.1 Enhancing port and terminal efficiency with AI-powered operations support
- 10.3.11.2 Driver support & onboarding bots
- 10.3.11.2.1 Revolutionizing driver management with AI-driven support and onboarding bots
- 10.3.11.3 Warehouse operations assistants
- 10.3.11.3.1 Optimizing warehouse operations with intelligent AI assistants
- 10.3.11.4 Fleet health & maintenance bots
- 10.3.11.4.1 Proactive fleet management with AI-powered health and maintenance bots
- 10.3.11.5 Others
- 10.3.11.1 Port & terminal operations support
- 10.3.12 OTHER ENTERPRISES
- 10.3.1 BFSI
11 CONVERSATIONAL AI MARKET, BY REGION
- 11.1 INTRODUCTION
- 11.2 NORTH AMERICA
- 11.2.1 NORTH AMERICA: CONVERSATIONAL AI MARKET DRIVERS
- 11.2.2 NORTH AMERICA: MACROECONOMIC OUTLOOK
- 11.2.3 US
- 11.2.3.1 Rising need for call centers that provide better customer support services to drive demand for conversational AI solutions
- 11.2.4 CANADA
- 11.2.4.1 Need to elevate client satisfaction, optimize productivity, and stimulate innovation to fuel demand for conversational AI solutions
- 11.3 EUROPE
- 11.3.1 EUROPE: CONVERSATIONAL AI MARKET DRIVERS
- 11.3.2 EUROPE: MACROECONOMIC OUTLOOK
- 11.3.3 UK
- 11.3.3.1 Increasing adoption of AI-powered customer support services and rise in deployment of omnichannel methods to drive market
- 11.3.4 GERMANY
- 11.3.4.1 Conversational AI to enhance customer service, automate processes, and elevate user experience
- 11.3.5 FRANCE
- 11.3.5.1 Focus on developing advanced conversational AI solutions to spur market growth
- 11.3.6 ITALY
- 11.3.6.1 Emphasis on technological advancements, cost-efficiency, and evolving customer expectations
- 11.3.7 SPAIN
- 11.3.7.1 Strong technological ecosystem and focus on research and development in AI to fuel demand for conversational AI solutions
- 11.3.8 REST OF EUROPE
- 11.4 ASIA PACIFIC
- 11.4.1 ASIA PACIFIC: CONVERSATIONAL AI MARKET DRIVERS
- 11.4.2 ASIA PACIFIC: MACROECONOMIC OUTLOOK
- 11.4.3 CHINA
- 11.4.3.1 Integration of conversational AI solutions into operational frameworks to drive market
- 11.4.4 INDIA
- 11.4.4.1 Increasing internet penetration, expanding smartphone usage, and government's 'Digital India' initiative to propel market
- 11.4.5 JAPAN
- 11.4.5.1 Aging population, labor shortage, and government's initiatives to promote AI adoption to accelerate market growth
- 11.4.6 SOUTH KOREA
- 11.4.6.1 Technological innovation, high internet penetration rates, and government initiatives to propel market
- 11.4.7 ASEAN
- 11.4.7.1 Government initiatives to promote digital transformation to foster market growth
- 11.4.8 AUSTRALIA & NEW ZEALAND
- 11.4.8.1 Increasing digitalization, adoption of AI technologies across industries, and demand for personalized customer experience to spur market growth
- 11.4.9 REST OF ASIA PACIFIC
- 11.5 MIDDLE EAST & AFRICA
- 11.5.1 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET DRIVERS
- 11.5.2 MIDDLE EAST & AFRICA: MACROECONOMIC OUTLOOK
- 11.5.3 UAE
- 11.5.3.1 'UAE Vision 2021,' Dubai's Smart City initiatives, and favorable investment climate to spur market growth
- 11.5.4 KSA
- 11.5.4.1 Increasing adoption of advanced technologies, robust telecommunications infrastructure, and rising internet penetration rates to drive market
- 11.5.5 QATAR
- 11.5.5.1 'Qatar Vision 2030' and other government initiatives, and thriving tourism and hospitality sector to accelerate market growth
- 11.5.6 EGYPT
- 11.5.6.1 Growing demand for personalized customer experience and streamlined business processes to propel market
- 11.5.7 SOUTH AFRICA
- 11.5.7.1 Increasing adoption of advanced technologies, robust telecommunications infrastructure, and rising internet penetration rates to drive market
- 11.5.8 REST OF MIDDLE EAST & AFRICA
- 11.6 LATIN AMERICA
- 11.6.1 LATIN AMERICA: CONVERSATIONAL AI MARKET DRIVERS
- 11.6.2 LATIN AMERICA: MACROECONOMIC OUTLOOK
- 11.6.3 BRAZIL
- 11.6.3.1 Increasing digitalization, rising internet and smartphone penetration, and emergence of multilingual chatbots to boost market growth
- 11.6.4 MEXICO
- 11.6.4.1 Rapidly evolving digital landscape and increasing adoption of AI-driven technologies to boost demand for conversational AI solutions
- 11.6.5 ARGENTINA
- 11.6.5.1 Rising demand for personalized customer experience to drive conversational AI market
- 11.6.6 REST OF LATIN AMERICA
12 COMPETITIVE LANDSCAPE
- 12.1 OVERVIEW
- 12.2 KEY PLAYER STRATEGIES/RIGHT TO WIN, 2022-2025
- 12.3 REVENUE ANALYSIS, 2020-2024
- 12.4 MARKET SHARE ANALYSIS, 2024
- 12.4.1 MARKET RANKING ANALYSIS
- 12.5 PRODUCT COMPARATIVE ANALYSIS
- 12.5.1 PRODUCT COMPARATIVE ANALYSIS, BY PROMINENT/ LEADING VENDOR
- 12.5.1.1 Kore.ai (Kore.ai Platform)
- 12.5.1.2 Microsoft (Azure Bot Services + Copilot)
- 12.5.1.3 Google (Dialogflow)
- 12.5.1.4 IBM (Watsonx Assistant)
- 12.5.1.5 AWS (AWS Lex)
- 12.5.1 PRODUCT COMPARATIVE ANALYSIS, BY PROMINENT/ LEADING VENDOR
- 12.6 COMPANY VALUATION AND FINANCIAL METRICS
- 12.7 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2024
- 12.7.1 STARS
- 12.7.2 EMERGING LEADERS
- 12.7.3 PERVASIVE PLAYERS
- 12.7.4 PARTICIPANTS
- 12.7.5 COMPANY FOOTPRINT: KEY PLAYERS, 2024
- 12.7.5.1 Company footprint
- 12.7.5.2 Regional footprint
- 12.7.5.3 Product type footprint
- 12.7.5.4 Business function footprint
- 12.7.5.5 End user footprint
- 12.8 COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2024
- 12.8.1 PROGRESSIVE COMPANIES
- 12.8.2 RESPONSIVE COMPANIES
- 12.8.3 DYNAMIC COMPANIES
- 12.8.4 STARTING BLOCKS
- 12.8.5 COMPETITIVE BENCHMARKING: STARTUPS/SMES, 2024
- 12.8.5.1 Detailed list of key startups/SMEs
- 12.8.5.2 Competitive benchmarking of key startups/SMEs
- 12.9 COMPETITIVE SCENARIO
- 12.9.1 PRODUCT LAUNCHES AND ENHANCEMENTS
- 12.9.2 DEALS
13 COMPANY PROFILES
- 13.1 INTRODUCTION
- 13.2 KEY PLAYERS
- 13.2.1 MICROSOFT
- 13.2.1.1 Business overview
- 13.2.1.2 Products/Solutions/Services offered
- 13.2.1.3 Recent developments
- 13.2.1.3.1 Product launches & enhancements
- 13.2.1.3.2 Deals
- 13.2.1.4 MnM view
- 13.2.1.4.1 Key strengths
- 13.2.1.4.2 Strategic choices made
- 13.2.1.4.3 Weaknesses and competitive threats
- 13.2.1.5 MnM view
- 13.2.1.5.1 Key strengths
- 13.2.1.5.2 Strategic choices made
- 13.2.1.5.3 Weaknesses and competitive threats
- 13.2.2 IBM
- 13.2.2.1 Business overview
- 13.2.2.2 Products/Solutions/Services offered
- 13.2.2.3 Recent developments
- 13.2.2.3.1 Product launches & enhancements
- 13.2.2.3.2 Deals
- 13.2.2.4 MnM view
- 13.2.2.4.1 Key strengths
- 13.2.2.4.2 Strategic choices made
- 13.2.2.4.3 Weaknesses and competitive threats
- 13.2.3 GOOGLE
- 13.2.3.1 Business overview
- 13.2.3.2 Products/Solutions/Services offered
- 13.2.3.3 Recent developments
- 13.2.3.3.1 Product launches & enhancements
- 13.2.3.3.2 Deals
- 13.2.3.4 MnM view
- 13.2.3.4.1 Key strengths
- 13.2.3.4.2 Strategic choices made
- 13.2.3.4.3 Weaknesses and competitive threats
- 13.2.4 AWS
- 13.2.4.1 Business overview
- 13.2.4.2 Products/Solutions/Services offered
- 13.2.4.3 Recent developments
- 13.2.4.3.1 Product launches & enhancements
- 13.2.4.3.2 Deals
- 13.2.4.4 MnM view
- 13.2.4.4.1 Key strengths
- 13.2.4.4.2 Strategic choices made
- 13.2.4.4.3 Weaknesses and competitive threats
- 13.2.5 KORE.AI
- 13.2.5.1 Business overview
- 13.2.5.2 Products/Solutions/Services offered
- 13.2.5.3 Recent developments
- 13.2.5.3.1 Product launches & enhancements
- 13.2.5.3.2 Deals
- 13.2.5.4 MnM view
- 13.2.5.4.1 Key strengths
- 13.2.5.4.2 Strategic choices made
- 13.2.5.4.3 Weaknesses and competitive threats
- 13.2.6 ORACLE
- 13.2.6.1 Business overview
- 13.2.6.2 Products/Solutions/Services offered
- 13.2.6.3 Recent developments
- 13.2.6.3.1 Product launches & enhancements
- 13.2.6.3.2 Deals
- 13.2.7 OPENAI
- 13.2.7.1 Business overview
- 13.2.7.2 Products/Solutions/Services offered
- 13.2.7.3 Recent developments
- 13.2.7.3.1 Product launches & enhancements
- 13.2.7.3.2 Deals
- 13.2.7.4 MnM view
- 13.2.7.4.1 Key strengths
- 13.2.7.4.2 Strategic choices made
- 13.2.7.4.3 Weaknesses and competitive threats
- 13.2.8 BAIDU
- 13.2.8.1 Business overview
- 13.2.8.2 Products/Solutions/Services offered
- 13.2.8.3 Recent developments
- 13.2.8.3.1 Product launches & enhancements
- 13.2.9 SAP
- 13.2.9.1 Business overview
- 13.2.9.2 Products/Solutions/Services offered
- 13.2.9.3 Recent developments
- 13.2.9.3.1 Deals
- 13.2.10 LIVEPERSON
- 13.2.10.1 Business overview
- 13.2.10.2 Products/Solutions/Services offered
- 13.2.10.3 Recent developments
- 13.2.10.3.1 Product launches & enhancements
- 13.2.10.3.2 Deals
- 13.2.11 [24]7.AI
- 13.2.11.1 Business overview
- 13.2.11.2 Products/Solutions/Services offered
- 13.2.11.3 Recent developments
- 13.2.11.3.1 Product launches & enhancements
- 13.2.12 EGAIN
- 13.2.12.1 Business overview
- 13.2.12.2 Products/Solutions/Services offered
- 13.2.12.3 Recent developments
- 13.2.12.3.1 Product launches & enhancements
- 13.2.12.3.2 Deals
- 13.2.13 SOUNDHOUND AI
- 13.2.13.1 Business overview
- 13.2.13.2 Products/Solutions/Services offered
- 13.2.13.3 Recent developments
- 13.2.13.3.1 Product launches & enhancements
- 13.2.13.3.2 Deals
- 13.2.14 VERINT
- 13.2.15 ANTHROPIC
- 13.2.16 SPRINKLR
- 13.2.17 GUPSHUP
- 13.2.18 YELLOW.AI
- 13.2.19 TWILIO
- 13.2.20 UNIPHORE
- 13.2.1 MICROSOFT
- 13.3 OTHER PLAYERS
- 13.3.1 TENEO.AI
- 13.3.1.1 Business overview
- 13.3.1.2 Products/Solutions/Services offered
- 13.3.1.3 Recent developments
- 13.3.1.3.1 Deals
- 13.3.2 AISERA
- 13.3.3 LAIYE
- 13.3.4 OMILIA
- 13.3.5 INBENTA
- 13.3.6 AVAAMO
- 13.3.7 COGNIGY
- 13.3.8 ONEREACH.AI
- 13.3.9 BOOST.AI
- 13.3.10 HAPTIK
- 13.3.11 CONVERSICA
- 13.3.12 QUIQ
- 13.3.13 RASA
- 13.3.14 PYPESTREAM
- 13.3.15 CREATIVE VIRTUAL
- 13.3.16 SENSEFORTH.AI
- 13.3.17 RULAI
- 13.3.18 VERLOOP.IO
- 13.3.19 KASISTO
- 13.3.20 EXCEED.AI
- 13.3.21 CLINC
- 13.3.22 MINDMELD
- 13.3.23 SAARTHI.AI
- 13.3.24 GRIDSPACE
- 13.3.1 TENEO.AI
14 ADJACENT AND RELATED MARKETS
- 14.1 INTRODUCTION
- 14.2 SPEECH ANALYTICS MARKET - GLOBAL FORECAST TO 2029
- 14.2.1 MARKET DEFINITION
- 14.2.2 MARKET OVERVIEW
- 14.2.2.1 Speech analytics market, by offering
- 14.2.2.2 Speech analytics market, by deployment type
- 14.2.2.3 Speech analytics market, by business function
- 14.2.2.4 Speech analytics market, by channel
- 14.2.2.5 Speech analytics market, by vertical
- 14.2.2.6 Speech analytics market, by region
- 14.3 CHATBOT MARKET - GLOBAL FORECAST TO 2028
- 14.3.1 MARKET DEFINITION
- 14.3.2 MARKET OVERVIEW
- 14.3.2.1 Chatbot market, by offering
- 14.3.2.2 Chatbot market, by type
- 14.3.2.3 Chatbot market, by channel integration
- 14.3.2.4 Chatbot market, by bot communication
- 14.3.2.5 Chatbot market, by business function
- 14.3.2.6 Chatbot market, by vertical
- 14.3.2.7 Chatbot market, by region
15 APPENDIX
- 15.1 DISCUSSION GUIDE
- 15.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
- 15.3 CUSTOMIZATION OPTIONS
- 15.4 RELATED REPORTS
- 15.5 AUTHOR DETAILS
