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1424124

ヘルスケアCRM市場規模・予測、世界・地域シェア、動向、成長機会分析レポート対象範囲:展開モード別、製品タイプ別、用途別、エンドユーザー別、地域別

Healthcare CRM Market Size and Forecast, Global and Regional Share, Trends, and Growth Opportunity Analysis Report Coverage: By Deployment Mode, Product Type, Application, End User, and Geography

出版日: | 発行: The Insight Partners | ページ情報: 英文 255 Pages | 納期: 即納可能 即納可能とは

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価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=160.10円
ヘルスケアCRM市場規模・予測、世界・地域シェア、動向、成長機会分析レポート対象範囲:展開モード別、製品タイプ別、用途別、エンドユーザー別、地域別
出版日: 2023年12月28日
発行: The Insight Partners
ページ情報: 英文 255 Pages
納期: 即納可能 即納可能とは
  • 全表示
  • 概要
  • 図表
  • 目次
概要

ヘルスケアCRMの世界市場は、2022年の57億5,000万米ドルから2030年には129億4,700万米ドルに達すると予測されています。2022年から2030年までのCAGRは10.7%で成長すると推定されます。

ヘルスケアCRM市場の成長を促進する主な要因としては、患者中心の医療提供の重視の高まり、データ主導の洞察、分析、集団健康管理に対する需要の高まりなどが挙げられます。しかし、データセキュリティの欠如や患者情報のプライバシーに関する懸念が市場成長の妨げとなっています。

ヘルスケアCRM市場の市場機会

モノのインターネットと人工知能(AI)に関する知識の増加は、有益なヘルスケアCRM市場の成長機会をもたらすでしょう。2011年から2020年にかけて、かつてないほど多くのデバイスがインターネットに接続され、この動向は今後数十年間も着実に続くでしょう。モノのインターネット(IoT)の出現は、集団の健康状態を改善するための様々な健康法の開発を推進しました。ヘルスケアにおけるIoTの多くのサービスとアプリケーション(eヘルス、健康分析、モバイルヘルス(mヘルス)、アンビエントアシステッドリビング、セマンティックデバイス、ウェアラブルデバイスとスマートフォン、コミュニティベースのヘルスケア)は、最近の研究で検討されています。これらのサービスは幅広く情報提供されており、医療専門家が遠隔で患者の経過を追跡・監視したり、慢性疾患の自己管理を改善したり、異常の早期発見を支援したり、症状の特定や臨床診断を迅速化したりするなど、単一の疾患やクラスターの状態管理にわたってさまざまな目的に利用できます。さらに、IoTを活用したアプリは、高品質かつ低コストの医療を提供しながら、ヘルスケア資源をより有効に活用できる可能性を秘めています。このように、IoTの出現は、ヘルスケア施設におけるハードウェアやCRMソフトウェアを通じて患者エンゲージメントを促進し、プロセスや関係管理を自動化する可能性が高いです。

さらに、ヘルスケアCRMにAIや機械学習機能を統合することで、患者のリスク層別化、個別化されたケア動向、積極的な患者との対話が強化され、データ主導の予測的医療介入のトレンドに合致する機会となります。セールスフォース、アクティウム、ヴィーヴァ・システムズなどの企業がAIベースのヘルスケアCRMを発表しています。例えば、セールスフォースは2023年10月、製薬・医療技術機関向けのAIベースのCRMであるライフサイエンスクラウドの発売を発表しました。このように、前述の要因は、ヘルスケアインフラにおけるヘルスケアCRMの需要を促進し、市場成長を後押しする可能性が高いです。

ヘルスケアCRM市場を阻害する要因

CRMポータルに保存された機密性の高い医療データの保護は、ヘルスケアプロバイダーや医療を受ける人々の間で大きな懸念となっています。CRMを運用するエンドユーザが個人データを第三者に販売する可能性があるため、患者は自分の生体データを含む個人データのプライバシーを心配しています。さらに、これらのデバイスが患者の医療費請求記録に接続されている場合、リスクはさらに財務データ漏洩を伴うかもしれないです。HIPAA Journalによると、2009年から2022年の間に500件以上の医療データ漏洩が5,150件、HHSの市民権局に報告されています。これらの情報漏えいは、382,262,109件のヘルスケア・レコードを暴露または不当に開示しました。これは米国の人口の1.2倍以上に相当します。2022年には、毎日平均1.94件の500件以上のヘルスケア記録のデータ漏洩が報告されています。テクノロジー企業は自社製品のセキュリティ強化のためにますます多額の投資を行っているが、消費者がヘルスケア関連の活動を完全にソフトウェアに依存するようになるには、まだ時間がかかると思われます。このように、データ・セキュリティとプライバシーに関する問題がCRMソフトウェアの採用を制限し、市場の成長を妨げています。

ヘルスケアCRM市場セグメント別概要

ヘルスケアCRM市場は、導入形態によってクラウドベースとオンプレミスに区分されます。クラウドベースのセグメントは2022年に大きな市場シェアを占め、2022年から2030年にかけてより高いCAGRを記録すると予測されます。クラウドベースのヘルスケアCRMソリューションは、ベンダーのサーバー上でホストされ、ウェブブラウザを通じてアクセスします。クラウドベースのCRMソリューションは比類のないアクセシビリティを提供し、ヘルスケア専門家はインターネット接続があればどこからでも患者データやCRMツールにアクセスすることができます。この柔軟性は、遠隔地や複数の拠点で働くヘルスケア・プロバイダーにとって特に価値があります。

ヘルスケア CRM市場は、製品タイプ別に分析型CRM、コラボレイティブ CRM、オペレーショナルCRMにセグメンテーションされます。運用型CRMセグメントは2022年に市場で最大のシェアを占め、2022年から2030年にかけて市場で最も高いCAGRを記録すると予測されています。オペレーショナルCRMは、ヘルスケア機関における予約スケジューリング、患者登録、請求、クレーム処理などのオペレーショナルプロセスの合理化と自動化に焦点を当てています。これらのソリューションは、ヘルスケアプロバイダの効率改善、管理負担の軽減、患者体験の向上を支援します。

用途別では、ヘルスケアCRM市場はケースマネジメント、リレーションシップマネジメント、コミュニティアウトリーチ、ケースコーディネーション、その他に区分されます。リレーションシップ管理分野は2022年に市場で最大のシェアを占め、2022年から2030年にかけて最も高いCAGRを記録すると予測されています。ヘルスケアCRM市場におけるリレーションシップ・マネジメントは、患者、介護者、その他の利害関係者との強固な関係の構築と維持に焦点を当てています。

エンドユーザー別に見ると、ヘルスケアCRM市場はプロバイダー、ペイヤー、その他に区分されます。プロバイダーセグメントは2022年に市場で最大のシェアを占め、2022年から2030年にかけて市場で最も高いCAGRを記録すると予測されています。病院、診療所、個々の医療従事者を含むプロバイダーは、患者の症例管理、ケアの調整、患者との強固な関係構築を支援するCRMソリューションを必要としています。

ヘルスケアCRM市場地域別概要

2022年のヘルスケアCRMの世界市場シェアは北米が最も大きいです。米国は同地域で最大のヘルスケアCRM市場シェアを占めており、2022年から2030年にかけて最も高いCAGRを記録すると予測されています。米国は2022年から2030年にかけてヘルスケアCRM市場で最大のシェアを占めると推定されます。米国の病院やクリニックの大半は、財政的、運営上のストレスを経験しています。ヘルスケアCRMソフトウェアは、主に病院、診療所、外来手術センター、特に救急部門、外来、入院、手術部門における非効率的なスケジューリングと予約管理に関連しています。効率的な患者のスケジューリング管理は、ほとんどの病院や診療所の緊急課題のままです。不適切な医療スケジューリングにより、患者は公的・私的ヘルスケアシステムにおいて質の高い治療を受けるのに遅れを経験しています。2022年の「医師の予約待ち時間とメディケアおよびメディケイドの受け入れ率に関する調査」では、医師の初診予約を取るまでの平均待ち時間は26日で、平均待ち時間が~24日だった2017年から8%増加しています。これは、待ち時間の長期化、スケジューリングの困難さ、公的・私的ヘルスケア部門における需要と供給の不均衡につながります。ヘルスケアCRMソフトウェアは、病院やクリニックが患者の到着と出発を追跡し、自己負担金やキャンセルに関するリアルタイムの最新情報を得ることを可能にします。ソフトウェアを使用することで、予約のリマインダーコールによりノーショーが30%減少します。治療手順全体が向上し、患者とのコミュニケーションも改善されます。

さらに、米国では慢性疾患と急性疾患の有病率が高いことが報告されています。米国心臓協会による「心臓病と脳卒中の統計-2023年最新版」によると、2020年の米国におけるCVDに関連した死亡原因のトップは冠動脈性心疾患(CHD)で41.2%、次いで脳卒中(17.3%)、その他のCVD(16.8%)、高血圧(12.9%)、心不全(9.2%)、動脈の疾患(2.6%)となっています。米国疾病予防管理センター(CDC)によると、米国では20歳以上の成人の20人に1人が冠動脈疾患を患っています。このように、CVDや他の慢性疾患の高い有病率は、米国における医療スケジューリングとヘルスケアCRMの採用の需要を推進しています。また、米国におけるヘルスケアITの急速な導入は、将来のヘルスケアCRM市場の成長を促進すると予想されます。

ヘルスケアCRM市場に関するレポート作成時に参照した主な一次情報および二次情報には、World Bank Data、National Health Service(NHS)、FDA(Food and Drug Administration)、EMA(European Medicines Agency)、WHO(World Health Organization)などがあります。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

  • 主要な洞察

第3章 調査手法

  • 調査範囲
  • 2次調査
  • 1次調査

第4章 ヘルスケアCRM市場情勢

  • PEST分析

第5章 ヘルスケアCRM市場-主要産業力学

  • ヘルスケアCRM市場- 主要産業力学
  • 市場促進要因
    • 患者中心のヘルスケア提供の重視の高まり
    • データ主導の洞察、分析、集団健康管理に対する需要の高まり
  • 市場抑制要因
    • データセキュリティの欠如と患者情報のプライバシーに関する懸念
  • 市場機会
    • モノのインターネットと人工知能に関する知識の増加
  • 今後の動向
    • デジタルヘルスとモバイルCRMソリューションの受け入れ拡大
  • 促進要因と抑制要因の影響

第6章 ヘルスケアCRM市場:世界市場分析

  • ヘルスケアCRM市場の収益、2022年~2030年
  • ヘルスケアCRM市場の予測と分析

第7章 ヘルスケアCRM市場分析:展開別

  • クラウドベース
  • オンプレミス

第8章 ヘルスケアCRM市場分析:製品タイプ別

  • 運用型CRM
  • 分析型CRM
  • コラボレーション型CRM

第9章 ヘルスケアCRM市場分析:用途別

  • リレーションシップ管理
  • 症例管理
  • ケースコーディネーション
  • コミュニティ・アウトリーチ
  • その他

第10章 ヘルスケアCRM市場分析:エンドユーザー別

  • プロバイダー
  • ペイヤー
  • その他

第11章 ヘルスケアCRM市場:地域別分析

  • 北米
    • 米国
    • カナダ
    • メキシコ
  • 欧州
    • ドイツ
    • 英国
    • フランス
    • イタリア
    • スペイン
    • その他欧州
  • アジア太平洋
    • 中国
    • 日本
    • インド
    • オーストラリア
    • 韓国
    • APACのその他諸国
  • 中東・アフリカ
    • サウジアラビア
    • 南アフリカ
    • アラブ首長国連邦
    • その他中東とアフリカ
  • 中南米
    • ブラジル
    • アルゼンチン
    • その他中南米

第12章 ヘルスケアCRM市場の業界情勢

第13章 企業プロファイル

  • Pegasystems Inc
  • Sage Group Plc
  • IQVIA Holdings Inc
  • VerioMed Corp
  • Pipedrive Inc
  • WebMD Ignite Inc
  • Zendesk Inc
  • SugarCRM Inc
  • SAP SE
  • Veeva Systems Inc
  • Oracle Corp
  • ScienceSoft USA Corp
  • Microsoft Corp
  • Salesforce Inc
  • International Business Machines Corp

第14章 付録

図表

List Of Tables

  • Table 1. Healthcare CRM Market Segmentation
  • Table 2. Largest Healthcare Data Breaches (2009-2022) as per the HIPAA Journal
  • Table 3. Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million)
  • Table 4. Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million) - By Deployment Mode
  • Table 5. Healthcare CRM Market - Revenue and Forecast to 2030(US$ Million) - By Product Type
  • Table 6. Healthcare CRM Market - Revenue and Forecast to 2030(US$ Million) - By Application
  • Table 7. Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million) - By End User
  • Table 8. North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 9. North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 10. North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 11. North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 12. North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 13. North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 14. North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 15. United States Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 16. United States Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 17. United States Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 18. United States Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 19. United States Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 20. United States Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 21. United States Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 22. Canada Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 23. Canada Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 24. Canada Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 25. Canada Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 26. Canada Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 27. Canada Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 28. Canada Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 29. Mexico Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 30. Mexico Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 31. Mexico Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 32. Mexico Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 33. Mexico Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 34. Mexico Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 35. Mexico Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 36. Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 37. Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 38. Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 39. Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 40. Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 41. Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 42. Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 43. Germany Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 44. Germany Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 45. Germany Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 46. Germany Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 47. Germany Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 48. Germany Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 49. Germany Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 50. United Kingdom Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 51. United Kingdom Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 52. United Kingdom Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 53. United Kingdom Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 54. United Kingdom Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 55. United Kingdom Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 56. United Kingdom Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 57. France Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 58. France Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 59. France Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 60. France Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 61. France Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 62. France Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 63. France Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 64. Italy Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 65. Italy Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 66. Italy Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 67. Italy Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 68. Italy Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 69. Italy Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 70. Italy Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 71. Spain Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 72. Spain Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 73. Spain Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 74. Spain Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 75. Spain Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 76. Spain Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 77. Spain Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 78. Rest of Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 79. Rest of Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 80. Rest of Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 81. Rest of Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 82. Rest of Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 83. Rest of Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 84. Rest of Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 85. Asia Pacific Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 86. Asia Pacific Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 87. Asia Pacific Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 88. Asia Pacific Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 89. Asia Pacific Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 90. Asia Pacific Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 91. Asia Pacific Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 92. China Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 93. China Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 94. China Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 95. China Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 96. China Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 97. China Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 98. China Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 99. Japan Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 100. Japan Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 101. Japan Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 102. Japan Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 103. Japan Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 104. Japan Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 105. Japan Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 106. India Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 107. India Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 108. India Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 109. India Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 110. India Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 111. India Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 112. India Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 113. Australia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 114. Australia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 115. Australia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 116. Australia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 117. Australia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 118. Australia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 119. Australia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 120. South Korea Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 121. South Korea Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 122. South Korea Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 123. South Korea Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 124. South Korea Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 125. South Korea Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 126. South Korea Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 127. Rest of APAC Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 128. Rest of APAC Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 129. Rest of APAC Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 130. Rest of APAC Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 131. Rest of APAC Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 132. Rest of APAC Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 133. Rest of APAC Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 134. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 135. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 136. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 137. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 138. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 139. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 140. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 141. Saudi Arabia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 142. Saudi Arabia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 143. Saudi Arabia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 144. Saudi Arabia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 145. Saudi Arabia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 146. Saudi Arabia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 147. Saudi Arabia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 148. South Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 149. South Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 150. South Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 151. South Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 152. South Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 153. South Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 154. South Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 155. United Arab Emirates Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 156. United Arab Emirates Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 157. United Arab Emirates Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 158. United Arab Emirates Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 159. United Arab Emirates Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 160. United Arab Emirates Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 161. United Arab Emirates Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 162. Rest of Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 163. Rest of Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 164. Rest of Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 165. Rest of Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 166. Rest of Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 167. Rest of Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 168. Rest of Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 169. South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 170. South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 171. South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 172. South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 173. South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 174. South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 175. South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 176. Brazil Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 177. Brazil Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 178. Brazil Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 179. Brazil Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 180. Brazil Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 181. Brazil Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 182. Brazil Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 183. Argentina Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 184. Argentina Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 185. Argentina Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 186. Argentina Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 187. Argentina Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 188. Argentina Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 189. Argentina Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 190. Rest of South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 191. Rest of South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 192. Rest of South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 193. Rest of South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 194. Rest of South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 195. Rest of South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 196. Rest of South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 197. Recent Growth Strategies in the Healthcare CRM Market
  • Table 198. Glossary of Terms, Global Healthcare CRM Market

List Of Figures

  • Figure 1. Healthcare CRM Market Segmentation, By Geography
  • Figure 2. PEST Analysis
  • Figure 3. Impact Analysis of Drivers and Restraints
  • Figure 4. Healthcare CRM Market Breakdown by Geography, 2022 and 2030 (%)
  • Figure 5. Healthcare CRM Market Revenue (US$ Million), 2022 - 2030
  • Figure 6. Healthcare CRM Market Share (%) - By Deployment Mode, 2022 and 2030
  • Figure 7. Cloud Based Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 8. On-premise Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 9. Healthcare CRM Market Share (%) - By Product Type, 2022 and 2030
  • Figure 10. Operational CRM Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 11. Analytical CRM Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 12. Collaborative CRM Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 13. Healthcare CRM Market Share (%) - By Application, 2022 and 2030
  • Figure 14. Relationship Management Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 15. Case Management Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 16. Case Coordination Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 17. Community Outreach Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 18. Others Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 19. Healthcare CRM Market Share (%) - By End User, 2022 and 2030
  • Figure 20. Providers Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 21. Payers Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 22. Others Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 23. Healthcare CRM Market Breakdown by Region, 2022 and 2030 (%)
  • Figure 24. North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 25. North America Healthcare CRM Market Breakdown by Key Countries, 2022 and 2030 (%)
  • Figure 26. United States Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 27. Canada Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 28. Mexico Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 29. Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 30. Europe Healthcare CRM Market Breakdown by Key Countries, 2022 and 2030 (%)
  • Figure 31. Germany Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 32. United Kingdom Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 33. France Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 34. Italy Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 35. Spain Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 36. Rest of Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 37. Asia Pacific Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 38. Asia Pacific Healthcare CRM Market Breakdown by Key Countries, 2022 and 2030 (%)
  • Figure 39. China Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 40. Japan Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 41. India Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 42. Australia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 43. South Korea Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 44. Rest of APAC Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 45. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 46. Middle East & Africa Healthcare CRM Market Breakdown by Key Countries, 2022 and 2030 (%)
  • Figure 47. Saudi Arabia Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 48. South Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 49. United Arab Emirates Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 50. Rest of Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 51. South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 52. South & Central America Healthcare CRM Market Breakdown by Key Countries, 2022 and 2030 (%)
  • Figure 53. Brazil Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 54. Argentina Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 55. Rest of South & Central America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
目次
Product Code: TIPHE100000841

The global healthcare CRM market is expected to reach US$ 12.947 billion in 2030 from US$ 5.750 billion in 2022. The market is estimated to grow with a CAGR of 10.7% from 2022 to 2030.

Key factors driving the healthcare CRM market growth include the growing emphasis on patient-centered healthcare delivery and increasing demand for data-driven insights, analytics, and population health management. However, the lack of data security and concerns related to patient information privacy hinders the market growth.

Market Opportunities of Healthcare CRM Market

Increasing knowledge about the Internet of Things and artificial intelligence (AI) will provide lucrative healthcare CRM market growth opportunities. From 2011 to 2020, a significantly larger number of devices were connected to the Internet than ever before, and this trend will continue steadily in the coming decades. The emergence of the Internet of Things (IoT) has propelled the development of various health practices to improve population health. Many services and applications of IoT in healthcare-eHealth, health analytics, mobile health (mHealth), ambient assisted living, semantic devices, wearable devices and smartphones, and community-based healthcare-have been examined in several recent studies. These services have been extensively informative and can be used for a variety of purposes across single condition and cluster condition management, including allowing healthcare professionals to track and monitor patient progress remotely, improving self-management of chronic conditions, assisting in the early detection of abnormalities, and accelerating symptom identification and clinical diagnoses. Further, IoT-powered apps have the potential to make better use of healthcare resources while providing high-quality, low-cost medical treatment. Thus, the emergence of the IoT will likely promote patient engagement through hardware and CRM software in healthcare facilities to automate processes and relationship management.

Additionally, integrating AI and machine learning capabilities within healthcare CRM represents an opportunity for enhancing patient risk stratification, personalized care pathways, and proactive patient interaction, aligning with the trend toward data-driven predictive healthcare interventions. Companies such as Salesforce, Actium, and Veeva Systems have launched AI-based healthcare CRMs. For instance, in October 2023, Salesforce announced the launch of Life Sciences Cloud, an AI-based CRM for pharma and medtech organizations to help them speed up drug and device development, enlist and retain patients across the clinical trial journey, and leverage AI to deliver personalized customer experiences. Thus, the mentioned factors will likely propel the demand for healthcare CRM in healthcare infrastructure and boost market growth.

Factors Hampering the Healthcare CRM Market

Protecting sensitive health data stored in CRM portals is a major concern among healthcare providers and care receivers. As the end users operating the CRM may sell personal data to third parties, patients are worried about the privacy of their private data, which may include their biological data. Additionally, if these devices are connected to the medical billing records of the patients, the risk might further entail a financial data breach. According to the HIPAA Journal, 5,150 healthcare data breaches of over 500 records have been reported between 2009 and 2022 to the HHS' Office for Civil Rights. Those breaches have exposed or impermissibly disclosed 382,262,109 healthcare records. That equates to over 1.2x the population of the US. In 2022, an average of 1.94 data breaches of 500 or more healthcare records were reported daily. Despite technology companies investing increasingly high amounts to enhance the security of their offerings, consumers are likely to take some time to rely completely on software for their healthcare-related activities. Thus, issues related to data security and privacy are limiting the adoption of CRM software, thereby hindering market growth.

Healthcare CRM Market: Segmental Overview

Based on deployment mode, the healthcare CRM market is segmented into cloud-based and on-premise. The cloud-based segment held a larger market share in 2022 and is expected to register a higher CAGR from 2022 to 2030. Cloud-based healthcare CRM solutions are hosted on the vendor's servers and accessed through a web browser. Cloud-based CRM solutions offer unparalleled accessibility, allowing healthcare professionals to access patient data and CRM tools from any location with internet connectivity. This flexibility is particularly valuable for healthcare providers working remotely or across multiple locations.

The healthcare CRM market, by product type, is segmented into analytical, collaborative, and operational CRM. The operational CRM segment held the largest share of the market in 2022 and is anticipated to register the highest CAGR in the market during 2022-2030. Operational CRM focuses on streamlining and automating operational processes such as appointment scheduling, patient registration, billing, and claim processing within healthcare organizations. These solutions help healthcare providers improve efficiency, reduce administrative burden, and enhance patient experience.

By application, the healthcare CRM market is segmented into case management, relationship management, community outreach, case coordination, and others. The relationship management segment held the largest share of the market in 2022 and is expected to register the highest CAGR from 2022 to 2030. Relationship management in the healthcare CRM market focuses on building and maintaining strong relationships with patients, caregivers, and other stakeholders.

In terms of end users, the healthcare CRM market is segmented into providers, payers, and others. The providers segment held the largest share of the market in 2022 and is expected to register the highest CAGR in the market from 2022 to 2030. Providers, including hospitals, clinics, and individual healthcare professionals, require CRM solutions to help them manage patient cases, coordinate care, and build strong relationships with patients.

Healthcare CRM Market: Geographical Overview

North America accounted for the largest global healthcare CRM market share in 2022. The US held the largest healthcare CRM market share in the region and is anticipated to register the highest CAGR during 2022-2030. The US is estimated to hold the largest share of the healthcare CRM market from 2022 to 2030. The majority of hospitals and clinics in the US are experiencing financial and operational stress. Healthcare CRM software is primarily associated with hospitals, clinics, and ambulatory surgical centers to schedule and manage appointments, especially in emergency departments, and inefficient scheduling in outpatient, in-patient, and surgical departments. Efficient patient scheduling management remains an urgent issue for most hospitals and clinics. Due to improper medical scheduling, patients experience delays in receiving quality care in public and private healthcare systems. The 2022 survey of Physician Appointment Wait Times and Medicare and Medicaid Acceptance Rates states an average waiting period of 26 days to schedule a first-time appointment with a physician, an 8% increase since 2017 when the average wait time was ~24 days. This leads to prolonged wait times, scheduling difficulties, and an imbalance of supply and demand in the public and private healthcare sectors. Healthcare CRM software enables hospitals and clinics to track the arrival and departure of patients and gain real-time updates on co-pays and cancellations. The use of software reduces the no-shows by 30% with appointment reminder calls. It enhances the entire treatment procedure and improves communication with the patient.

Furthermore, the US reports a high prevalence of chronic and acute diseases. According to the "Heart Disease and Stroke Statistics - 2023 Update" by the American Heart Association, coronary heart disease (CHD) was a leading cause (41.2%) of deaths associated with CVDs in the US in 2020, followed by stroke (17.3%), other CVDs (16.8%), high blood pressure (12.9%), heart failure (9.2%), and diseases of the arteries (2.6%). As per the US Centers for Disease Control and Prevention (CDC), ~1 in 20 adults in the US aged 20 and above have coronary artery disease. Thus, a high prevalence of CVDs and other chronic diseases propels the demand for medical scheduling and adoption of healthcare CRM in the US. Also, the rapid adoption of healthcare IT in the US is anticipated to drive future healthcare CRM market growth.

A few of the major primary and secondary sources referred to while preparing the report on the healthcare CRM market are the World Bank Data, National Health Service (NHS), FDA (Food and Drug Administration), EMA (European Medicines Agency), and WHO (World Health Organization).

Reasons to Buy:

  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the healthcare CRM market.
  • Highlights key business priorities in order to assist companies to realign their business strategies.
  • The key findings and recommendations highlight crucial progressive industry trends in the global healthcare CRM market, thereby allowing players across the value chain to develop effective long-term strategies.  
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
  • Scrutinize in-depth global market trends and outlook coupled with the factors driving the healthcare CRM market, as well as those hindering it.
  • Enhance the decision-making process by understanding the strategies that underpin security interest with respect to client products, segmentation, pricing, and distribution.

Table Of Contents

1. Introduction

  • 1.1 The Insight Partners Research Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights

3. Research Methodology

  • 3.1 Coverage
  • 3.2 Secondary Research
  • 3.3 Primary Research

4. Healthcare CRM Market Landscape

  • 4.1 Overview
  • 4.2 PEST Analysis

5. Healthcare CRM Market - Key Industry Dynamics

  • 5.1 Healthcare CRM Market - Key Industry Dynamics
  • 5.2 Market Drivers
    • 5.2.1 Growing Emphasis on Patient-Centered Healthcare Delivery
    • 5.2.2 Increasing Demand for Data-Driven Insights, Analytics, and Population Health Management
  • 5.3 Market Restraints
    • 5.3.1 Lack of Data Security and Concerns Related to Patient Information Privacy
  • 5.4 Market Opportunities
    • 5.4.1 Increasing Knowledge About Internet of Things and Artificial Intelligence
  • 5.5 Future Trends
    • 5.5.1 Increasing Acceptance of Digital Health and Mobile CRM Solutions
  • 5.6 Impact of Drivers and Restraints:

6. Healthcare CRM Market - Global Market Analysis

  • 6.1 Healthcare CRM Market Revenue (US$ Million), 2022 - 2030
  • 6.2 Healthcare CRM Market Forecast and Analysis

7. Healthcare CRM Market Analysis - By Deployment Mode

  • 7.1 Cloud Based
    • 7.1.1 Overview
    • 7.1.2 Cloud Based Market, Revenue and Forecast to 2030 (US$ Million)
  • 7.2 On-premise
    • 7.2.1 Overview
    • 7.2.2 On-premise Market, Revenue and Forecast to 2030 (US$ Million)

8. Healthcare CRM Market Analysis - By Product Type

  • 8.1 Operational CRM
    • 8.1.1 Overview
    • 8.1.2 Operational CRM Market, Revenue and Forecast to 2030 (US$ Million)
  • 8.2 Analytical CRM
    • 8.2.1 Overview
    • 8.2.2 Analytical CRM Market, Revenue and Forecast to 2030 (US$ Million)
  • 8.3 Collaborative CRM
    • 8.3.1 Overview
    • 8.3.2 Collaborative CRM Market, Revenue and Forecast to 2030 (US$ Million)

9. Healthcare CRM Market Analysis - By Application

  • 9.1 Relationship Management
    • 9.1.1 Overview
    • 9.1.2 Relationship Management Market, Revenue and Forecast to 2030 (US$ Million)
  • 9.2 Case Management
    • 9.2.1 Overview
    • 9.2.2 Case Management Market, Revenue and Forecast to 2030 (US$ Million)
  • 9.3 Case Coordination
    • 9.3.1 Overview
    • 9.3.2 Case Coordination Market, Revenue and Forecast to 2030 (US$ Million)
  • 9.4 Community Outreach
    • 9.4.1 Overview
    • 9.4.2 Community Outreach Market, Revenue and Forecast to 2030 (US$ Million)
  • 9.5 Others
    • 9.5.1 Overview
    • 9.5.2 Others Market, Revenue and Forecast to 2030 (US$ Million)

10. Healthcare CRM Market Analysis - By End User

  • 10.1 Providers
    • 10.1.1 Overview
    • 10.1.2 Providers Market, Revenue and Forecast to 2030 (US$ Million)
  • 10.2 Payers
    • 10.2.1 Overview
    • 10.2.2 Payers Market, Revenue and Forecast to 2030 (US$ Million)
  • 10.3 Others
    • 10.3.1 Overview
    • 10.3.2 Others Market, Revenue and Forecast to 2030 (US$ Million)

11. Healthcare CRM Market - Geographical Analysis

  • 11.1 Overview
  • 11.2 North America
    • 11.2.1 North America Healthcare CRM Market Overview
    • 11.2.2 North America Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
      • 11.2.2.1 North America Healthcare CRM Market Revenue and Forecast and Analysis - By Deployment Mode
      • 11.2.2.2 North America Healthcare CRM Market Revenue and Forecast and Analysis - By Product Type
      • 11.2.2.3 North America Healthcare CRM Market Revenue and Forecast and Analysis - By Application
        • 11.2.2.3.1 North America Healthcare CRM Market Revenue and Forecast and Analysis - By Case Management
        • 11.2.2.3.2 North America Healthcare CRM Market Revenue and Forecast and Analysis - By Community Outreach
        • 11.2.2.3.3 North America Healthcare CRM Market Revenue and Forecast and Analysis - By Case Coordination
      • 11.2.2.4 North America Healthcare CRM Market Revenue and Forecast and Analysis - By End User
    • 11.2.3 North America Healthcare CRM Market Revenue and Forecast and Analysis - By Country
      • 11.2.3.1 United States Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.2.3.1.1 United States Healthcare CRM Market Breakdown by Deployment Mode
        • 11.2.3.1.2 United States Healthcare CRM Market Breakdown by Product Type
        • 11.2.3.1.3 United States Healthcare CRM Market Breakdown by Application
        • 11.2.3.1.3.1 United States Healthcare CRM Market Breakdown by Case Management
        • 11.2.3.1.3.2 United States Healthcare CRM Market Breakdown by Community Outreach
        • 11.2.3.1.3.3 United States Healthcare CRM Market Breakdown by Case Coordination
        • 11.2.3.1.4 United States Healthcare CRM Market Breakdown by End User
      • 11.2.3.2 Canada Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.2.3.2.1 Canada Healthcare CRM Market Breakdown by Deployment Mode
        • 11.2.3.2.2 Canada Healthcare CRM Market Breakdown by Product Type
        • 11.2.3.2.3 Canada Healthcare CRM Market Breakdown by Application
        • 11.2.3.2.3.1 Canada Healthcare CRM Market Breakdown by Case Management
        • 11.2.3.2.3.2 Canada Healthcare CRM Market Breakdown by Community Outreach
        • 11.2.3.2.3.3 Canada Healthcare CRM Market Breakdown by Case Coordination
        • 11.2.3.2.4 Canada Healthcare CRM Market Breakdown by End User
      • 11.2.3.3 Mexico Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.2.3.3.1 Mexico Healthcare CRM Market Breakdown by Deployment Mode
        • 11.2.3.3.2 Mexico Healthcare CRM Market Breakdown by Product Type
        • 11.2.3.3.3 Mexico Healthcare CRM Market Breakdown by Application
        • 11.2.3.3.3.1 Mexico Healthcare CRM Market Breakdown by Case Management
        • 11.2.3.3.3.2 Mexico Healthcare CRM Market Breakdown by Community Outreach
        • 11.2.3.3.3.3 Mexico Healthcare CRM Market Breakdown by Case Coordination
        • 11.2.3.3.4 Mexico Healthcare CRM Market Breakdown by End User
  • 11.3 Europe
    • 11.3.1 Europe Healthcare CRM Market Overview
    • 11.3.2 Europe Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
      • 11.3.2.1 Europe Healthcare CRM Market Revenue and Forecast and Analysis - By Deployment Mode
      • 11.3.2.2 Europe Healthcare CRM Market Revenue and Forecast and Analysis - By Product Type
      • 11.3.2.3 Europe Healthcare CRM Market Revenue and Forecast and Analysis - By Application
        • 11.3.2.3.1 Europe Healthcare CRM Market Revenue and Forecast and Analysis - By Case Management
        • 11.3.2.3.2 Europe Healthcare CRM Market Revenue and Forecast and Analysis - By Community Outreach
        • 11.3.2.3.3 Europe Healthcare CRM Market Revenue and Forecast and Analysis - By Case Coordination
      • 11.3.2.4 Europe Healthcare CRM Market Revenue and Forecast and Analysis - By End User
    • 11.3.3 Europe Healthcare CRM Market Revenue and Forecast and Analysis - By Country
      • 11.3.3.1 Germany Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.3.3.1.1 Germany Healthcare CRM Market Breakdown by Deployment Mode
        • 11.3.3.1.2 Germany Healthcare CRM Market Breakdown by Product Type
        • 11.3.3.1.3 Germany Healthcare CRM Market Breakdown by Application
        • 11.3.3.1.3.1 Germany Healthcare CRM Market Breakdown by Case Management
        • 11.3.3.1.3.2 Germany Healthcare CRM Market Breakdown by Community Outreach
        • 11.3.3.1.3.3 Germany Healthcare CRM Market Breakdown by Case Coordination
        • 11.3.3.1.4 Germany Healthcare CRM Market Breakdown by End User
      • 11.3.3.2 United Kingdom Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.3.3.2.1 United Kingdom Healthcare CRM Market Breakdown by Deployment Mode
        • 11.3.3.2.2 United Kingdom Healthcare CRM Market Breakdown by Product Type
        • 11.3.3.2.3 United Kingdom Healthcare CRM Market Breakdown by Application
        • 11.3.3.2.3.1 United Kingdom Healthcare CRM Market Breakdown by Case Management
        • 11.3.3.2.3.2 United Kingdom Healthcare CRM Market Breakdown by Community Outreach
        • 11.3.3.2.3.3 United Kingdom Healthcare CRM Market Breakdown by Case Coordination
        • 11.3.3.2.4 United Kingdom Healthcare CRM Market Breakdown by End User
      • 11.3.3.3 France Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.3.3.3.1 France Healthcare CRM Market Breakdown by Deployment Mode
        • 11.3.3.3.2 France Healthcare CRM Market Breakdown by Product Type
        • 11.3.3.3.3 France Healthcare CRM Market Breakdown by Application
        • 11.3.3.3.3.1 France Healthcare CRM Market Breakdown by Case Management
        • 11.3.3.3.3.2 France Healthcare CRM Market Breakdown by Community Outreach
        • 11.3.3.3.3.3 France Healthcare CRM Market Breakdown by Case Coordination
        • 11.3.3.3.4 France Healthcare CRM Market Breakdown by End User
      • 11.3.3.4 Italy Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.3.3.4.1 Italy Healthcare CRM Market Breakdown by Deployment Mode
        • 11.3.3.4.2 Italy Healthcare CRM Market Breakdown by Product Type
        • 11.3.3.4.3 Italy Healthcare CRM Market Breakdown by Application
        • 11.3.3.4.3.1 Italy Healthcare CRM Market Breakdown by Case Management
        • 11.3.3.4.3.2 Italy Healthcare CRM Market Breakdown by Community Outreach
        • 11.3.3.4.3.3 Italy Healthcare CRM Market Breakdown by Case Coordination
        • 11.3.3.4.4 Italy Healthcare CRM Market Breakdown by End User
      • 11.3.3.5 Spain Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.3.3.5.1 Spain Healthcare CRM Market Breakdown by Deployment Mode
        • 11.3.3.5.2 Spain Healthcare CRM Market Breakdown by Product Type
        • 11.3.3.5.3 Spain Healthcare CRM Market Breakdown by Application
        • 11.3.3.5.3.1 Spain Healthcare CRM Market Breakdown by Case Management
        • 11.3.3.5.3.2 Spain Healthcare CRM Market Breakdown by Community Outreach
        • 11.3.3.5.3.3 Spain Healthcare CRM Market Breakdown by Case Coordination
        • 11.3.3.5.4 Spain Healthcare CRM Market Breakdown by End User
      • 11.3.3.6 Rest of Europe Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.3.3.6.1 Rest of Europe Healthcare CRM Market Breakdown by Deployment Mode
        • 11.3.3.6.2 Rest of Europe Healthcare CRM Market Breakdown by Product Type
        • 11.3.3.6.3 Rest of Europe Healthcare CRM Market Breakdown by Application
        • 11.3.3.6.3.1 Rest of Europe Healthcare CRM Market Breakdown by Case Management
        • 11.3.3.6.3.2 Rest of Europe Healthcare CRM Market Breakdown by Community Outreach
        • 11.3.3.6.3.3 Rest of Europe Healthcare CRM Market Breakdown by Case Coordination
        • 11.3.3.6.4 Rest of Europe Healthcare CRM Market Breakdown by End User
  • 11.4 Asia Pacific
    • 11.4.1 Asia Pacific Healthcare CRM Market Overview
    • 11.4.2 Asia Pacific Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
      • 11.4.2.1 Asia Pacific Healthcare CRM Market Revenue and Forecast and Analysis - By Deployment Mode
      • 11.4.2.2 Asia Pacific Healthcare CRM Market Revenue and Forecast and Analysis - By Product Type
      • 11.4.2.3 Asia Pacific Healthcare CRM Market Revenue and Forecast and Analysis - By Application
        • 11.4.2.3.1 Asia Pacific Healthcare CRM Market Revenue and Forecast and Analysis - By Case Management
        • 11.4.2.3.2 Asia Pacific Healthcare CRM Market Revenue and Forecast and Analysis - By Community Outreach
        • 11.4.2.3.3 Asia Pacific Healthcare CRM Market Revenue and Forecast and Analysis - By Case Coordination
      • 11.4.2.4 Asia Pacific Healthcare CRM Market Revenue and Forecast and Analysis - By End User
    • 11.4.3 Asia Pacific Healthcare CRM Market Revenue and Forecast and Analysis - By Country
      • 11.4.3.1 China Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.4.3.1.1 China Healthcare CRM Market Breakdown by Deployment Mode
        • 11.4.3.1.2 China Healthcare CRM Market Breakdown by Product Type
        • 11.4.3.1.3 China Healthcare CRM Market Breakdown by Application
        • 11.4.3.1.3.1 China Healthcare CRM Market Breakdown by Case Management
        • 11.4.3.1.3.2 China Healthcare CRM Market Breakdown by Community Outreach
        • 11.4.3.1.3.3 China Healthcare CRM Market Breakdown by Case Coordination
        • 11.4.3.1.4 China Healthcare CRM Market Breakdown by End User
      • 11.4.3.2 Japan Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.4.3.2.1 Japan Healthcare CRM Market Breakdown by Deployment Mode
        • 11.4.3.2.2 Japan Healthcare CRM Market Breakdown by Product Type
        • 11.4.3.2.3 Japan Healthcare CRM Market Breakdown by Application
        • 11.4.3.2.3.1 Japan Healthcare CRM Market Breakdown by Case Management
        • 11.4.3.2.3.2 Japan Healthcare CRM Market Breakdown by Community Outreach
        • 11.4.3.2.3.3 Japan Healthcare CRM Market Breakdown by Case Coordination
        • 11.4.3.2.4 Japan Healthcare CRM Market Breakdown by End User
      • 11.4.3.3 India Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.4.3.3.1 India Healthcare CRM Market Breakdown by Deployment Mode
        • 11.4.3.3.2 India Healthcare CRM Market Breakdown by Product Type
        • 11.4.3.3.3 India Healthcare CRM Market Breakdown by Application
        • 11.4.3.3.3.1 India Healthcare CRM Market Breakdown by Case Management
        • 11.4.3.3.3.2 India Healthcare CRM Market Breakdown by Community Outreach
        • 11.4.3.3.3.3 India Healthcare CRM Market Breakdown by Case Coordination
        • 11.4.3.3.4 India Healthcare CRM Market Breakdown by End User
      • 11.4.3.4 Australia Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.4.3.4.1 Australia Healthcare CRM Market Breakdown by Deployment Mode
        • 11.4.3.4.2 Australia Healthcare CRM Market Breakdown by Product Type
        • 11.4.3.4.3 Australia Healthcare CRM Market Breakdown by Application
        • 11.4.3.4.3.1 Australia Healthcare CRM Market Breakdown by Case Management
        • 11.4.3.4.3.2 Australia Healthcare CRM Market Breakdown by Community Outreach
        • 11.4.3.4.3.3 Australia Healthcare CRM Market Breakdown by Case Coordination
        • 11.4.3.4.4 Australia Healthcare CRM Market Breakdown by End User
      • 11.4.3.5 South Korea Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.4.3.5.1 South Korea Healthcare CRM Market Breakdown by Deployment Mode
        • 11.4.3.5.2 South Korea Healthcare CRM Market Breakdown by Product Type
        • 11.4.3.5.3 South Korea Healthcare CRM Market Breakdown by Application
        • 11.4.3.5.3.1 South Korea Healthcare CRM Market Breakdown by Case Management
        • 11.4.3.5.3.2 South Korea Healthcare CRM Market Breakdown by Community Outreach
        • 11.4.3.5.3.3 South Korea Healthcare CRM Market Breakdown by Case Coordination
        • 11.4.3.5.4 South Korea Healthcare CRM Market Breakdown by End User
      • 11.4.3.6 Rest of APAC Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.4.3.6.1 Rest of APAC Healthcare CRM Market Breakdown by Deployment Mode
        • 11.4.3.6.2 Rest of APAC Healthcare CRM Market Breakdown by Product Type
        • 11.4.3.6.3 Rest of APAC Healthcare CRM Market Breakdown by Application
        • 11.4.3.6.3.1 Rest of APAC Healthcare CRM Market Breakdown by Case Management
        • 11.4.3.6.3.2 Rest of APAC Healthcare CRM Market Breakdown by Community Outreach
        • 11.4.3.6.3.3 Rest of APAC Healthcare CRM Market Breakdown by Case Coordination
        • 11.4.3.6.4 Rest of APAC Healthcare CRM Market Breakdown by End User
  • 11.5 Middle East & Africa
    • 11.5.1 Middle East & Africa Healthcare CRM Market Overview
    • 11.5.2 Middle East & Africa Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
      • 11.5.2.1 Middle East & Africa Healthcare CRM Market Revenue and Forecast and Analysis - By Deployment Mode
      • 11.5.2.2 Middle East & Africa Healthcare CRM Market Revenue and Forecast and Analysis - By Product Type
      • 11.5.2.3 Middle East & Africa Healthcare CRM Market Revenue and Forecast and Analysis - By Application
        • 11.5.2.3.1 Middle East & Africa Healthcare CRM Market Revenue and Forecast and Analysis - By Case Management
        • 11.5.2.3.2 Middle East & Africa Healthcare CRM Market Revenue and Forecast and Analysis - By Community Outreach
        • 11.5.2.3.3 Middle East & Africa Healthcare CRM Market Revenue and Forecast and Analysis - By Case Coordination
      • 11.5.2.4 Middle East & Africa Healthcare CRM Market Revenue and Forecast and Analysis - By End User
    • 11.5.3 Middle East & Africa Healthcare CRM Market Revenue and Forecast and Analysis - By Country
      • 11.5.3.1 Saudi Arabia Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.5.3.1.1 Saudi Arabia Healthcare CRM Market Breakdown by Deployment Mode
        • 11.5.3.1.2 Saudi Arabia Healthcare CRM Market Breakdown by Product Type
        • 11.5.3.1.3 Saudi Arabia Healthcare CRM Market Breakdown by Application
        • 11.5.3.1.3.1 Saudi Arabia Healthcare CRM Market Breakdown by Case Management
        • 11.5.3.1.3.2 Saudi Arabia Healthcare CRM Market Breakdown by Community Outreach
        • 11.5.3.1.3.3 Saudi Arabia Healthcare CRM Market Breakdown by Case Coordination
        • 11.5.3.1.4 Saudi Arabia Healthcare CRM Market Breakdown by End User
      • 11.5.3.2 South Africa Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.5.3.2.1 South Africa Healthcare CRM Market Breakdown by Deployment Mode
        • 11.5.3.2.2 South Africa Healthcare CRM Market Breakdown by Product Type
        • 11.5.3.2.3 South Africa Healthcare CRM Market Breakdown by Application
        • 11.5.3.2.3.1 South Africa Healthcare CRM Market Breakdown by Case Management
        • 11.5.3.2.3.2 South Africa Healthcare CRM Market Breakdown by Community Outreach
        • 11.5.3.2.3.3 South Africa Healthcare CRM Market Breakdown by Case Coordination
        • 11.5.3.2.4 South Africa Healthcare CRM Market Breakdown by End User
      • 11.5.3.3 United Arab Emirates Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.5.3.3.1 United Arab Emirates Healthcare CRM Market Breakdown by Deployment Mode
        • 11.5.3.3.2 United Arab Emirates Healthcare CRM Market Breakdown by Product Type
        • 11.5.3.3.3 United Arab Emirates Healthcare CRM Market Breakdown by Application
        • 11.5.3.3.3.1 United Arab Emirates Healthcare CRM Market Breakdown by Case Management
        • 11.5.3.3.3.2 United Arab Emirates Healthcare CRM Market Breakdown by Community Outreach
        • 11.5.3.3.3.3 United Arab Emirates Healthcare CRM Market Breakdown by Case Coordination
        • 11.5.3.3.4 United Arab Emirates Healthcare CRM Market Breakdown by End User
      • 11.5.3.4 Rest of Middle East & Africa Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.5.3.4.1 Rest of Middle East & Africa Healthcare CRM Market Breakdown by Deployment Mode
        • 11.5.3.4.2 Rest of Middle East & Africa Healthcare CRM Market Breakdown by Product Type
        • 11.5.3.4.3 Rest of Middle East & Africa Healthcare CRM Market Breakdown by Application
        • 11.5.3.4.3.1 Rest of Middle East & Africa Healthcare CRM Market Breakdown by Case Management
        • 11.5.3.4.3.2 Rest of Middle East & Africa Healthcare CRM Market Breakdown by Community Outreach
        • 11.5.3.4.3.3 Rest of Middle East & Africa Healthcare CRM Market Breakdown by Case Coordination
        • 11.5.3.4.4 Rest of Middle East & Africa Healthcare CRM Market Breakdown by End User
  • 11.6 South & Central America
    • 11.6.1 South & Central America Healthcare CRM Market Overview
    • 11.6.2 South & Central America Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
      • 11.6.2.1 South & Central America Healthcare CRM Market Revenue and Forecast and Analysis - By Deployment Mode
      • 11.6.2.2 South & Central America Healthcare CRM Market Revenue and Forecast and Analysis - By Product Type
      • 11.6.2.3 South & Central America Healthcare CRM Market Revenue and Forecast and Analysis - By Application
        • 11.6.2.3.1 South & Central America Healthcare CRM Market Revenue and Forecast and Analysis - By Case Management
        • 11.6.2.3.2 South & Central America Healthcare CRM Market Revenue and Forecast and Analysis - By Community Outreach
        • 11.6.2.3.3 South & Central America Healthcare CRM Market Revenue and Forecast and Analysis - By Case Coordination
      • 11.6.2.4 South & Central America Healthcare CRM Market Revenue and Forecast and Analysis - By End User
    • 11.6.3 South & Central America Healthcare CRM Market Revenue and Forecast and Analysis - By Country
      • 11.6.3.1 Brazil Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.6.3.1.1 Brazil Healthcare CRM Market Breakdown by Deployment Mode
        • 11.6.3.1.2 Brazil Healthcare CRM Market Breakdown by Product Type
        • 11.6.3.1.3 Brazil Healthcare CRM Market Breakdown by Application
        • 11.6.3.1.3.1 Brazil Healthcare CRM Market Breakdown by Case Management
        • 11.6.3.1.3.2 Brazil Healthcare CRM Market Breakdown by Community Outreach
        • 11.6.3.1.3.3 Brazil Healthcare CRM Market Breakdown by Case Coordination
        • 11.6.3.1.4 Brazil Healthcare CRM Market Breakdown by End User
      • 11.6.3.2 Argentina Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.6.3.2.1 Argentina Healthcare CRM Market Breakdown by Deployment Mode
        • 11.6.3.2.2 Argentina Healthcare CRM Market Breakdown by Product Type
        • 11.6.3.2.3 Argentina Healthcare CRM Market Breakdown by Application
        • 11.6.3.2.3.1 Argentina Healthcare CRM Market Breakdown by Case Management
        • 11.6.3.2.3.2 Argentina Healthcare CRM Market Breakdown by Community Outreach
        • 11.6.3.2.3.3 Argentina Healthcare CRM Market Breakdown by Case Coordination
        • 11.6.3.2.4 Argentina Healthcare CRM Market Breakdown by End User
      • 11.6.3.3 Rest of South & Central America Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.6.3.3.1 Rest of South & Central America Healthcare CRM Market Breakdown by Deployment Mode
        • 11.6.3.3.2 Rest of South & Central America Healthcare CRM Market Breakdown by Product Type
        • 11.6.3.3.3 Rest of South & Central America Healthcare CRM Market Breakdown by Application
        • 11.6.3.3.3.1 Rest of South & Central America Healthcare CRM Market Breakdown by Case Management
        • 11.6.3.3.3.2 Rest of South & Central America Healthcare CRM Market Breakdown by Community Outreach
        • 11.6.3.3.3.3 Rest of South & Central America Healthcare CRM Market Breakdown by Case Coordination
        • 11.6.3.3.4 Rest of South & Central America Healthcare CRM Market Breakdown by End User

12. Healthcare CRM Market Industry Landscape

  • 12.1 Overview

13. Company Profiles

  • 13.1 Pegasystems Inc
    • 13.1.1 Key Facts
    • 13.1.2 Business Description
    • 13.1.3 Products and Services
    • 13.1.4 Financial Overview
    • 13.1.5 SWOT Analysis
    • 13.1.6 Key Developments
  • 13.2 Sage Group Plc
    • 13.2.1 Key Facts
    • 13.2.2 Business Description
    • 13.2.3 Products and Services
    • 13.2.4 Financial Overview
    • 13.2.5 SWOT Analysis
    • 13.2.6 Key Developments
  • 13.3 IQVIA Holdings Inc
    • 13.3.1 Key Facts
    • 13.3.2 Business Description
    • 13.3.3 Products and Services
    • 13.3.4 Financial Overview
    • 13.3.5 SWOT Analysis
    • 13.3.6 Key Developments
  • 13.4 VerioMed Corp
    • 13.4.1 Key Facts
    • 13.4.2 Business Description
    • 13.4.3 Products and Services
    • 13.4.4 Financial Overview
    • 13.4.5 SWOT Analysis
    • 13.4.6 Key Developments
  • 13.5 Pipedrive Inc
    • 13.5.1 Key Facts
    • 13.5.2 Business Description
    • 13.5.3 Products and Services
    • 13.5.4 Financial Overview
    • 13.5.5 SWOT Analysis
    • 13.5.6 Key Developments
  • 13.6 WebMD Ignite Inc
    • 13.6.1 Key Facts
    • 13.6.2 Business Description
    • 13.6.3 Products and Services
    • 13.6.4 Financial Overview
    • 13.6.5 SWOT Analysis
    • 13.6.6 Key Developments
  • 13.7 Zendesk Inc
    • 13.7.1 Key Facts
    • 13.7.2 Business Description
    • 13.7.3 Products and Services
    • 13.7.4 Financial Overview
    • 13.7.5 SWOT Analysis
    • 13.7.6 Key Developments
  • 13.8 SugarCRM Inc
    • 13.8.1 Key Facts
    • 13.8.2 Business Description
    • 13.8.3 Products and Services
    • 13.8.4 Financial Overview
    • 13.8.5 SWOT Analysis
    • 13.8.6 Key Developments
  • 13.9 SAP SE
    • 13.9.1 Key Facts
    • 13.9.2 Business Description
    • 13.9.3 Products and Services
    • 13.9.4 Financial Overview
    • 13.9.5 SWOT Analysis
    • 13.9.6 Key Developments
  • 13.10 Veeva Systems Inc
    • 13.10.1 Key Facts
    • 13.10.2 Business Description
    • 13.10.3 Products and Services
    • 13.10.4 Financial Overview
    • 13.10.5 SWOT Analysis
    • 13.10.6 Key Developments
  • 13.11 Oracle Corp
    • 13.11.1 Key Facts
    • 13.11.2 Business Description
    • 13.11.3 Products and Services
    • 13.11.4 Financial Overview
    • 13.11.5 SWOT Analysis
    • 13.11.6 Key Developments
  • 13.12 ScienceSoft USA Corp
    • 13.12.1 Key Facts
    • 13.12.2 Business Description
    • 13.12.3 Products and Services
    • 13.12.4 Financial Overview
    • 13.12.5 SWOT Analysis
    • 13.12.6 Key Developments
  • 13.13 Microsoft Corp
    • 13.13.1 Key Facts
    • 13.13.2 Business Description
    • 13.13.3 Products and Services
    • 13.13.4 Financial Overview
    • 13.13.5 SWOT Analysis
    • 13.13.6 Key Developments
  • 13.14 Salesforce Inc
    • 13.14.1 Key Facts
    • 13.14.2 Business Description
    • 13.14.3 Products and Services
    • 13.14.4 Financial Overview
    • 13.14.5 SWOT Analysis
    • 13.14.6 Key Developments
  • 13.15 International Business Machines Corp
    • 13.15.1 Key Facts
    • 13.15.2 Business Description
    • 13.15.3 Products and Services
    • 13.15.4 Financial Overview
    • 13.15.5 SWOT Analysis
    • 13.15.6 Key Developments

14. Appendix

  • 14.1 About The Insight Partners
  • 14.2 Glossary of Terms