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北米のヘルスケアCRM市場：2030年予測-と地域別分析- 展開モード、製品タイプ、用途、エンドユーザー別

North America Healthcare CRM Market Forecast to 2030 - Regional Analysis - by Deployment Mode, Product Type, Application, and End User

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英文 145 Pages
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北米のヘルスケアCRM市場：2030年予測-と地域別分析- 展開モード、製品タイプ、用途、エンドユーザー別
出版日: 2024年05月07日
発行: The Insight Partners
ページ情報: 英文 145 Pages
納期: 即納可能 即納可能とは
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  • 概要
  • 図表
  • 目次
概要

北米のヘルスケアCRM市場は、2022年に24億6,903万米ドルと評価され、2030年には56億5,199万米ドルに達すると予測され、2022年から2030年までのCAGRは10.9%と推定されます。

データ主導の洞察、分析、集団健康管理への需要の高まりが北米のヘルスケアCRM市場を後押し

データ主導の洞察、分析、集団健康管理に対する需要は、ヘルスケア産業の発展を著しく促進しており、これがヘルスケアCRMの需要を促進しています。このような需要の増加は、バリュー・ベース・ケアを重視する傾向が強まり、ヘルスケア組織が患者の転帰を改善し、コストを削減し、全体的なケアの質を向上させることが求められていることと関連しています。

データ主導の洞察分析は、組織が大量の患者データを調査・評価し、動向、パターン、相関関係を特定することを可能にするため、ヘルスケアCRMにおいて非常に重要です。これにより、ヘルスケア担当者は患者集団をよりよく理解することができ、治療計画、介入、リソース配分についてより正確な意思決定を行うことができます。ヘルスケア組織はまた、データ主導型分析を採用することで、リスクの高い患者を特定し、将来の病気を予測し、悪い結果を防ぐために積極的に介入することができます。同様に、人口全体のヘルス管理も北米のヘルスケアCRM市場におけるデータ主導型洞察と分析の需要拡大の重要な要因の一つです。集団全体の健康アウトカムの改善に焦点を当てた集団健康管理では、ヘルスケア組織が患者集団とその健康に影響を与える要因を幅広く理解する必要があります。データ主導の洞察分析により、ヘルスケア専門家は人口統計、臨床的問題、リスク要因などの基準に基づいて患者集団をセグメント化することができます。これにより、医療サービスや治療計画を患者グループの個別要件に合わせてパーソナライズすることができます。

さらに、ヘルスケアCRMの開発者は、高度なアナリティクスと集団健康管理機能をヘルスケアCRMプラットフォームに迅速に統合しています。これらの機能により、ヘルスケア組織はデータを利用して臨床とオペレーションのアウトカムを向上させ、より良い患者ケアとコスト削減を実現することができます。このように、データ主導の洞察、分析、集団健康管理に対する需要の高まりは、患者の予後を改善し、コストを削減し、全体的なケアの質を高めるヘルスケアCRMの需要を促進し、北米のヘルスケアCRM市場の成長を促進しています。

北米のヘルスケアCRM市場の概要

米国の病院やクリニックの大半は、財政的・経営的ストレスを経験しています。ヘルスケアCRMソフトウェアは、病院、診療所、外来手術センターと主に関連し、特に救急部門、外来、入院、手術部門における非効率なスケジューリングと予約を管理します。効率的な患者のスケジューリング管理は、ほとんどの病院や診療所の緊急課題のままです。不適切な医療スケジューリングのために、患者は、公共および民間のヘルスケアシステムで質の高いケアを提供する遅れを経験します。2022年の「医師の予約待ち時間とメディケアおよびメディケイドの受け入れ率に関する調査」によると、医師の初診予約には平均26日の待ち時間があり、平均待ち時間が～24日だった2017年から8％増加しています。これは、待ち時間の長期化、スケジューリングの困難さ、官民のヘルスケア分野における需要と供給の不均衡につながります。ヘルスケアCRMソフトウェアは、病院やクリニックが患者の到着と出発を追跡し、自己負担金やキャンセルに関するリアルタイムの最新情報を得ることを可能にします。ソフトウェアを使用することで、予約のリマインダーコールにより、無断キャンセルを30%削減することができます。治療手順全体が向上し、患者とのコミュニケーションも改善されます。

さらに、米国では慢性疾患と急性疾患の有病率が高いことが報告されています。米国心臓協会による「心臓病と脳卒中の統計-2023年最新版」によると、2020年、米国では冠動脈性心疾患（CHD）がCVDに関連する死亡原因のトップ（41.2％）で、脳卒中（17.3％）、その他のCVD（16.8％）、高血圧（12.9％）、心不全（9.2％）、動脈の疾患（2.6％）がこれに続く。米国疾病予防管理センター（CDC）によると、米国では20歳以上の成人の20人に1人が冠動脈疾患を患っています。このように、CVDや他の慢性疾患の高い有病率は、米国における医療スケジューリングとヘルスケアCRMの採用の需要を推進しています。また、米国におけるヘルスケアITの急速な導入は、北米のヘルスケアCRM市場の今後の成長を促進すると予測されています。

北米のヘルスケアCRM市場の収益と2030年までの予測（金額）

北米のヘルスケアCRM市場のセグメンテーション

北米のヘルスケアCRM市場は、展開モード、製品タイプ、用途、エンドユーザー、国別に分類されます。

展開モードに基づき、北米のヘルスケアCRM市場はクラウドベースとオンプレミスに二分されます。2022年にはクラウドベースのセグメントがより大きな市場シェアを占めています。

製品タイプ別では、北米のヘルスケアCRM市場は運用型CRM、分析型CRM、連携型CRMに分類されます。運用型CRMセグメントが2022年に最も大きな市場シェアを占めました。

用途別では、北米のヘルスケアCRM市場はリレーションシップマネジメント、ケースマネジメント、ケースコーディネーション、コミュニティアウトリーチ、その他に分類されます。リレーションシップ管理セグメントが2022年に最大の市場シェアを占めました。症例管理セグメントはさらに疾病管理と臨床試験リレーションシップ管理にサブセグメント化されます。症例調整セグメントはさらに、患者情報管理、事前承認／適格性などに細分化されます。地域アウトリーチ分野は、さらにアウトリーチ／プロモーションと地域健康教育に細分化されます。

エンドユーザー別では、北米のヘルスケアCRM市場はプロバイダー、ペイヤー、その他にセグメント化されます。2022年にはプロバイダーセグメントが最大の市場シェアを占めています。

国別では、北米のヘルスケアCRM市場は米国、カナダ、メキシコに区分されます。2022年の北米のヘルスケアCRM市場シェアは米国が独占。

International Business Machines Corp、IQVIA Holdings Inc、Microsoft Corp、Oracle Corp、Pegasystems Inc、Pipedrive Inc、Sage Group Plc、Salesforce Inc、SAP SE、ScienceSoft USA Corp、SugarCRM Inc、Veeva Systems Inc、VerioMed Corp、WebMD Ignite Inc、およびZendesk Incは、北米のヘルスケアCRM市場で事業を展開している主要企業の一部です。

目次

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

  • 主要洞察

第3章 調査手法

  • 調査範囲
  • 2次調査
  • 1次調査

第4章 北米のヘルスケアCRM市場情勢

  • 北米PEST分析

第5章 北米のヘルスケアCRM市場：主要産業力学

  • 北米のヘルスケアCRM市場- 主要産業力学
  • 市場促進要因
    • 患者中心のヘルスケア提供の重視の高まり
    • データ主導の洞察、分析、集団健康管理に対する需要の高まり
  • 市場抑制要因
    • データセキュリティの欠如と患者情報のプライバシーに関する懸念
  • 市場機会
    • モノのインターネットと人工知能に関する知識の増加
  • 今後の動向
    • デジタルヘルスとモバイルCRMソリューションの受け入れ拡大
  • 促進要因と抑制要因の影響

第6章 ヘルスケアCRM市場：北米市場分析

  • 北米のヘルスケアCRM市場収益、2022年～2030年
  • 北米のヘルスケアCRM市場の予測と分析

第7章 北米のヘルスケアCRM市場分析：展開モード別

  • クラウドベース
  • オンプレミス

第8章 北米のヘルスケアCRM市場分析：製品タイプ別

  • 運用型CRM
  • 分析型CRM
  • 連携型CRM

第9章 北米のヘルスケアCRM市場分析：用途別

  • リレーションシップマネジメント
  • ケースマネジメント
  • ケースコーディネーション
  • コミュニティアウトリーチ
  • その他

第10章 北米のヘルスケアCRM市場分析：エンドユーザー別

  • プロバイダー
  • ペイヤー
  • その他

第11章 北米のヘルスケアCRM市場- 国別分析

  • 北米のヘルスケアCRM市場：収益と予測・分析-国別
      • 米国
      • カナダ
      • メキシコ

第12章 ヘルスケアCRM市場の業界情勢

第13章 企業プロファイル

  • Pegasystems Inc
  • Sage Group Plc
  • IQVIA Holdings Inc
  • VerioMed Corp
  • Pipedrive Inc
  • WebMD Ignite Inc
  • Zendesk Inc
  • SugarCRM Inc
  • SAP SE
  • Veeva Systems Inc
  • Oracle Corp
  • ScienceSoft USA Corp
  • Microsoft Corp
  • Salesforce Inc
  • International Business Machines Corp

第14章 付録

図表

List Of Tables

  • Table 1. North America Healthcare CRM Market Segmentation
  • Table 2. Largest Healthcare Data Breaches (2009-2022) as per the HIPAA Journal
  • Table 3. North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million)
  • Table 4. North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million) - By Deployment Mode
  • Table 5. North America Healthcare CRM Market - Revenue and Forecast to 2030(US$ Million) - By Product Type
  • Table 6. North America Healthcare CRM Market - Revenue and Forecast to 2030(US$ Million) - By Application
  • Table 7. North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million) - By End User
  • Table 8. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 9. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 10. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 11. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 12. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 13. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 14. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 15. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 16. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 17. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 18. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 19. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 20. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 21. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 22. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 23. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 24. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 25. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 26. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 27. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 28. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 29. Recent Growth Strategies in the Healthcare CRM Market
  • Table 30. Glossary of Terms, Healthcare CRM Market

List Of Figures

  • Figure 1. North America Healthcare CRM Market Segmentation, By Country
  • Figure 2. North America PEST Analysis
  • Figure 3. Impact Analysis of Drivers and Restraints
  • Figure 4. North America Healthcare CRM Market Revenue (US$ Million), 2022 - 2030
  • Figure 5. North America Healthcare CRM Market Share (%) - By Deployment Mode, 2022 and 2030
  • Figure 6. Cloud Based Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 7. On-premise Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 8. North America Healthcare CRM Market Share (%) - By Product Type, 2022 and 2030
  • Figure 9. Operational CRM Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 10. Analytical CRM Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 11. Collaborative CRM Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 12. North America Healthcare CRM Market Share (%) - By Application, 2022 and 2030
  • Figure 13. Relationship Management Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 14. Case Management Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 15. Case Coordination Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 16. Community Outreach Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 17. Others Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 18. North America Healthcare CRM Market Share (%) - By End User, 2022 and 2030
  • Figure 19. Providers Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 20. Payers Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 21. Others Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 22. North America Healthcare CRM Market Breakdown by Key Countries - Revenue (2022) (US$ Million)
  • Figure 23. North America Healthcare CRM Market Breakdown by Key Countries, 2022 and 2030 (%)
  • Figure 24. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 25. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 26. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
目次
Product Code: BMIRE00030112

The North America healthcare CRM market was valued at US$ 2,469.03 million in 2022 and is expected to reach US$ 5,651.99 million by 2030; it is estimated to register a CAGR of 10.9% from 2022 to 2030.

Increasing Demand for Data-Driven Insights, Analytics, and Population Health Management Fuels North America Healthcare CRM Market

The demand for data-driven insights, analytics, and population health management is significantly promoting the development of the healthcare industry, which, in turn, propels the demand for healthcare CRM. This increase in demand can be related to the growing emphasis on value-based care and the demand for healthcare organizations to improve patient outcomes, lower costs, and improve overall care quality.

Data-driven insights analytics are critical in healthcare CRM since they allow organizations to examine and evaluate large volumes of patient data to identify trends, patterns, and correlations. This enables healthcare practitioners to understand their patient population better, allowing them to make more accurate decisions about treatment plans, interventions, and resource allocation. Healthcare organizations may also identify high-risk patients, forecast prospective illnesses, and intervene proactively to prevent negative outcomes by employing data-driven analytics. Similarly, population health management is another significant driver of the growing demand for data-driven insights and analytics in the North America healthcare CRM market. Population health management, focusing on improving the health outcomes of entire populations, necessitates healthcare organizations having an extensive understanding of their patient population and the factors that impact their health. Data-driven insights analytics allow healthcare professionals to segment their patient population based on criteria including demographics, clinical problems, and risk factors. This allows them to personalize medical services and treatment plans to the individual requirements of distinct patient groups.

Furthermore, healthcare CRM developers rapidly integrate advanced analytics and population health management capabilities into healthcare CRM platforms. These capabilities enable healthcare organizations to use data to enhance clinical and operational outcomes, resulting in better patient care and lower costs. Thus, the increasing demand for data-driven insights, analytics, and population health management propels the demand for healthcare CRM to improve patient outcomes, reduce costs, and enhance the overall quality of care, which fuels the growth of the North America healthcare CRM market.

North America Healthcare CRM Market Overview

The majority of the hospitals and clinics in the US are experiencing financial and operational stress. Healthcare CRM software is primarily associated with hospitals, clinics, and ambulatory surgical centers to schedule and manage appointments, especially in emergency departments, and inefficient scheduling in outpatient, in-patient, and surgical departments. Efficient patient scheduling management remains an urgent issue for most hospitals and clinics. Due to improper medical scheduling, the patient experiences delays in delivering quality care in public and private healthcare systems. The 2022 survey of Physician Appointment Wait Times and Medicare and Medicaid Acceptance Rates states that there is a waiting period of average of 26 days to schedule a first-time appointment with a physician, an 8% increase since 2017, when the average wait time was ~24 days. This leads to prolonged wait times, scheduling difficulties, and an imbalance of supply and demand in the public and private healthcare sectors. Healthcare CRM software enables hospitals and clinics to track arrival and departure of patients and gain real-time updates on co-pays and cancellations. The use of software reduces the no-shows by 30% with appointment reminder calls. It enhances the entire treatment procedure and improves communication with the patient.

Furthermore, the US reports a high prevalence of chronic and acute diseases. According to the "Heart Disease and Stroke Statistics - 2023 Update" by the American Heart Association, in 2020, coronary heart disease (CHD) was a leading cause (41.2%) of deaths associated with CVDs in the US, followed by stroke (17.3%), other CVD (16.8%), high blood pressure (12.9%), heart failure (9.2%), and diseases of the arteries (2.6%). As per the US Centers for Disease Control and Prevention (CDC), ~1 in 20 adults in the US aged 20 and above suffer from coronary artery disease. Thus, a high prevalence of CVDs and other chronic diseases propels the demand for medical scheduling and adoption of healthcare CRM in the US. Also, the rapid adoption of healthcare IT in the US is anticipated to drive the North America healthcare CRM market growth in the future.

North America Healthcare CRM Market Revenue and Forecast to 2030 (US$ Million)

North America Healthcare CRM Market Segmentation

The North America healthcare CRM market is categorized into deployment mode, product type, application, and end user, and country.

Based on deployment mode, the North America healthcare CRM market is bifurcated cloud based and on-premise. The cloud based segment held a larger market share in 2022.

In terms of product type, the North America healthcare CRM market is categorized into operational CRM, analytical CRM, and collaborative CRM. The operational CRM segment held the largest market share in 2022.

By application, the North America healthcare CRM market is segmented into relationship management, case management, case coordination, community outreach, and others. The relationship management segment held the largest market share in 2022. The case management segment is further sub segmented into disease management and clinical trials relationship management. The case coordination segment is further sub segmented into patient information management and pre-authorizations / eligibility. The community outreach segment is further services outreach/promotion and community health education.

By end user, the North America healthcare CRM market is segmented into providers, payers, and others. The providers segment held the largest market share in 2022.

By country, the North America healthcare CRM market is segmented into the US, Canada, and Mexico. The US dominated the North America healthcare CRM market share in 2022.

International Business Machines Corp, IQVIA Holdings Inc, Microsoft Corp, Oracle Corp, Pegasystems Inc, Pipedrive Inc, Sage Group Plc, Salesforce Inc, SAP SE, ScienceSoft USA Corp, SugarCRM Inc, Veeva Systems Inc, VerioMed Corp, WebMD Ignite Inc, and Zendesk Inc are some of the leading companies operating in the North America healthcare CRM market.

Table Of Contents

Table of Content

1. Introduction

  • 1.1 The Insight Partners Research Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights

3. Research Methodology

  • 3.1 Coverage
  • 3.2 Secondary Research
  • 3.3 Primary Research

4. North America Healthcare CRM Market Landscape

  • 4.1 Overview
  • 4.2 North America PEST Analysis

5. North America Healthcare CRM Market - Key Industry Dynamics

  • 5.1 North America Healthcare CRM Market - Key Industry Dynamics
  • 5.2 Market Drivers
    • 5.2.1 Growing Emphasis on Patient-Cantered Healthcare Delivery
    • 5.2.2 Increasing Demand for Data-Driven Insights, Analytics, and Population Health Management
  • 5.3 Market Restraints
    • 5.3.1 Lack of Data Security and Concerns Related to Patient Information Privacy
  • 5.4 Market Opportunities
    • 5.4.1 Increasing Knowledge About Internet of Things and Artificial Intelligence
  • 5.5 Future Trends
    • 5.5.1 Increasing Acceptance of Digital Health and Mobile CRM Solutions
  • 5.6 Impact of Drivers and Restraints:

6. Healthcare CRM Market - North America Market Analysis

  • 6.1 North America Healthcare CRM Market Revenue (US$ Million), 2022 - 2030
  • 6.2 North America Healthcare CRM Market Forecast and Analysis

7. North America Healthcare CRM Market Analysis - By Deployment Mode

  • 7.1 Cloud Based
    • 7.1.1 Overview
    • 7.1.2 Cloud Based Market, Revenue and Forecast to 2030 (US$ Million)
  • 7.2 On-premise
    • 7.2.1 Overview
    • 7.2.2 On-premise Market, Revenue and Forecast to 2030 (US$ Million)

8. North America Healthcare CRM Market Analysis - By Product Type

  • 8.1 Operational CRM
    • 8.1.1 Overview
    • 8.1.2 Operational CRM Market, Revenue and Forecast to 2030 (US$ Million)
  • 8.2 Analytical CRM
    • 8.2.1 Overview
    • 8.2.2 Analytical CRM Market, Revenue and Forecast to 2030 (US$ Million)
  • 8.3 Collaborative CRM
    • 8.3.1 Overview
    • 8.3.2 Collaborative CRM Market, Revenue and Forecast to 2030 (US$ Million)

9. North America Healthcare CRM Market Analysis - By Application

  • 9.1 Relationship Management
    • 9.1.1 Overview
    • 9.1.2 Relationship Management Market, Revenue and Forecast to 2030 (US$ Million)
  • 9.2 Case Management
    • 9.2.1 Overview
    • 9.2.2 Case Management Market, Revenue and Forecast to 2030 (US$ Million)
  • 9.3 Case Coordination
    • 9.3.1 Overview
    • 9.3.2 Case Coordination Market, Revenue and Forecast to 2030 (US$ Million)
  • 9.4 Community Outreach
    • 9.4.1 Overview
    • 9.4.2 Community Outreach Market, Revenue and Forecast to 2030 (US$ Million)
  • 9.5 Others
    • 9.5.1 Overview
    • 9.5.2 Others Market, Revenue and Forecast to 2030 (US$ Million)

10. North America Healthcare CRM Market Analysis - By End User

  • 10.1 Providers
    • 10.1.1 Overview
    • 10.1.2 Providers Market, Revenue and Forecast to 2030 (US$ Million)
  • 10.2 Payers
    • 10.2.1 Overview
    • 10.2.2 Payers Market, Revenue and Forecast to 2030 (US$ Million)
  • 10.3 Others
    • 10.3.1 Overview
    • 10.3.2 Others Market, Revenue and Forecast to 2030 (US$ Million)

11. North America Healthcare CRM Market - Country Analysis

  • 11.1 North America Healthcare CRM Market Revenue and Forecast and Analysis - By Country
  • 11.2 North America Healthcare CRM Market Revenue and Forecast and Analysis - By Country
      • 11.2.1.1 US: North America Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.2.1.1.1 US: North America Healthcare CRM Market Breakdown by Deployment Mode
        • 11.2.1.1.2 US: North America Healthcare CRM Market Breakdown by Product Type
        • 11.2.1.1.3 US: North America Healthcare CRM Market Breakdown by Application
        • 11.2.1.1.3.1 US: North America Healthcare CRM Market Breakdown by Case Management
        • 11.2.1.1.3.2 US: North America Healthcare CRM Market Breakdown by Community Outreach
        • 11.2.1.1.3.3 US: North America Healthcare CRM Market Breakdown by Case Coordination
        • 11.2.1.1.4 US: North America Healthcare CRM Market Breakdown by End User
      • 11.2.1.2 Canada: North America Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.2.1.2.1 Canada: North America Healthcare CRM Market Breakdown by Deployment Mode
        • 11.2.1.2.2 Canada: North America Healthcare CRM Market Breakdown by Product Type
        • 11.2.1.2.3 Canada: North America Healthcare CRM Market Breakdown by Application
        • 11.2.1.2.3.1 Canada: North America Healthcare CRM Market Breakdown by Case Management
        • 11.2.1.2.3.2 Canada: North America Healthcare CRM Market Breakdown by Community Outreach
        • 11.2.1.2.3.3 Canada: North America Healthcare CRM Market Breakdown by Case Coordination
        • 11.2.1.2.4 Canada: North America Healthcare CRM Market Breakdown by End User
      • 11.2.1.3 Mexico: North America Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 11.2.1.3.1 Mexico: North America Healthcare CRM Market Breakdown by Deployment Mode
        • 11.2.1.3.2 Mexico: North America Healthcare CRM Market Breakdown by Product Type
        • 11.2.1.3.3 Mexico: North America Healthcare CRM Market Breakdown by Application
        • 11.2.1.3.3.1 Mexico: North America Healthcare CRM Market Breakdown by Case Management
        • 11.2.1.3.3.2 Mexico: North America Healthcare CRM Market Breakdown by Community Outreach
        • 11.2.1.3.3.3 Mexico: North America Healthcare CRM Market Breakdown by Case Coordination
        • 11.2.1.3.4 Mexico: North America Healthcare CRM Market Breakdown by End User

12. Healthcare CRM Market Industry Landscape

  • 12.1 Overview

13. Company Profiles

  • 13.1 Pegasystems Inc
    • 13.1.1 Key Facts
    • 13.1.2 Business Description
    • 13.1.3 Products and Services
    • 13.1.4 Financial Overview
    • 13.1.5 SWOT Analysis
    • 13.1.6 Key Developments
  • 13.2 Sage Group Plc
    • 13.2.1 Key Facts
    • 13.2.2 Business Description
    • 13.2.3 Products and Services
    • 13.2.4 Financial Overview
    • 13.2.5 SWOT Analysis
    • 13.2.6 Key Developments
  • 13.3 IQVIA Holdings Inc
    • 13.3.1 Key Facts
    • 13.3.2 Business Description
    • 13.3.3 Products and Services
    • 13.3.4 Financial Overview
    • 13.3.5 SWOT Analysis
    • 13.3.6 Key Developments
  • 13.4 VerioMed Corp
    • 13.4.1 Key Facts
    • 13.4.2 Business Description
    • 13.4.3 Products and Services
    • 13.4.4 Financial Overview
    • 13.4.5 SWOT Analysis
    • 13.4.6 Key Developments
  • 13.5 Pipedrive Inc
    • 13.5.1 Key Facts
    • 13.5.2 Business Description
    • 13.5.3 Products and Services
    • 13.5.4 Financial Overview
    • 13.5.5 SWOT Analysis
    • 13.5.6 Key Developments
  • 13.6 WebMD Ignite Inc
    • 13.6.1 Key Facts
    • 13.6.2 Business Description
    • 13.6.3 Products and Services
    • 13.6.4 Financial Overview
    • 13.6.5 SWOT Analysis
    • 13.6.6 Key Developments
  • 13.7 Zendesk Inc
    • 13.7.1 Key Facts
    • 13.7.2 Business Description
    • 13.7.3 Products and Services
    • 13.7.4 Financial Overview
    • 13.7.5 SWOT Analysis
    • 13.7.6 Key Developments
  • 13.8 SugarCRM Inc
    • 13.8.1 Key Facts
    • 13.8.2 Business Description
    • 13.8.3 Products and Services
    • 13.8.4 Financial Overview
    • 13.8.5 SWOT Analysis
    • 13.8.6 Key Developments
  • 13.9 SAP SE
    • 13.9.1 Key Facts
    • 13.9.2 Business Description
    • 13.9.3 Products and Services
    • 13.9.4 Financial Overview
    • 13.9.5 SWOT Analysis
    • 13.9.6 Key Developments
  • 13.10 Veeva Systems Inc
    • 13.10.1 Key Facts
    • 13.10.2 Business Description
    • 13.10.3 Products and Services
    • 13.10.4 Financial Overview
    • 13.10.5 SWOT Analysis
    • 13.10.6 Key Developments
  • 13.11 Oracle Corp
    • 13.11.1 Key Facts
    • 13.11.2 Business Description
    • 13.11.3 Products and Services
    • 13.11.4 Financial Overview
    • 13.11.5 SWOT Analysis
    • 13.11.6 Key Developments
  • 13.12 ScienceSoft USA Corp
    • 13.12.1 Key Facts
    • 13.12.2 Business Description
    • 13.12.3 Products and Services
    • 13.12.4 Financial Overview
    • 13.12.5 SWOT Analysis
    • 13.12.6 Key Developments
  • 13.13 Microsoft Corp
    • 13.13.1 Key Facts
    • 13.13.2 Business Description
    • 13.13.3 Products and Services
    • 13.13.4 Financial Overview
    • 13.13.5 SWOT Analysis
    • 13.13.6 Key Developments
  • 13.14 Salesforce Inc
    • 13.14.1 Key Facts
    • 13.14.2 Business Description
    • 13.14.3 Products and Services
    • 13.14.4 Financial Overview
    • 13.14.5 SWOT Analysis
    • 13.14.6 Key Developments
  • 13.15 International Business Machines Corp
    • 13.15.1 Key Facts
    • 13.15.2 Business Description
    • 13.15.3 Products and Services
    • 13.15.4 Financial Overview
    • 13.15.5 SWOT Analysis
    • 13.15.6 Key Developments

14. Appendix

  • 14.1 About The Insight Partners
  • 14.2 Glossary of Terms