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日本のヘルスケアCRM市場レポート：製品、用途、技術、最終用途、地域別、2025年～2033年

Japan Healthcare CRM Market Report by Product, Application, Technology, End Use, and Region 2025-2033

出版日
発行
IMARC
ページ情報
英文 119 Pages
納期
5～7営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=145.42円
日本のヘルスケアCRM市場レポート：製品、用途、技術、最終用途、地域別、2025年～2033年
出版日: 2025年06月02日
発行: IMARC
ページ情報: 英文 119 Pages
納期: 5～7営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 目次
概要

日本のヘルスケアCRM市場規模は2024年に10億3,500万米ドルに達しました。今後、IMARC Groupは、同市場が2033年までに21億2,000万米ドルに達し、2025年から2033年にかけて8.30%の成長率（CAGR）を示すと予測しています。医療機関によるヘルスケアCRM採用の増加、異なる医療提供者間の紹介管理およびケア調整のニーズの高まり、モバイルヘルス（mヘルス）アプリケーションへの依存の高まりは、市場を牽引する主な要因のいくつかです。

本レポートで扱う主な質問

  • 日本のヘルスケアCRM市場はこれまでどのように推移し、今後どのように推移するのか？
  • COVID-19が日本ヘルスケアCRM市場に与えた影響は？
  • 日本のヘルスケアCRM市場の製品別内訳は？
  • 日本のヘルスケアCRM市場の用途別内訳は？
  • 日本のヘルスケアCRM市場の技術別内訳は？
  • 日本のヘルスケアCRM市場の最終用途別内訳は？
  • 日本のヘルスケアCRM市場のバリューチェーンにおける様々なステージとは？
  • 日本のヘルスケアCRMの主要な促進要因と課題は何か？
  • 日本のヘルスケアCRM市場の構造と主要プレーヤーは？
  • 日本のヘルスケアCRM市場における競合の程度は？

目次

第1章 序文

第2章 調査範囲と調査手法

  • 調査の目的
  • ステークホルダー
  • データソース
  • 市場推定
  • 調査手法

第3章 エグゼクティブサマリー

第4章 日本のヘルスケアCRM市場- イントロダクション

  • 概要
  • 市場力学
  • 業界動向
  • 競合情報

第5章 日本のヘルスケアCRM市場情勢

  • 過去および現在の市場動向（2019～2024年）
  • 市場予測（2025～2033年）

第6章 日本のヘルスケアCRM市場- 製品別の内訳

  • 個人
  • 紹介
  • 個人および紹介

第7章 日本のヘルスケアCRM市場- 用途別の内訳

  • コミュニティアウトリーチ
  • ケースコーディネーション
  • ケースマネジメント
  • 関係管理

第8章 日本のヘルスケアCRM市場- 技術別の内訳

  • クラウドベース
  • モバイル
  • 社会
  • 共同作業
  • 予測的

第9章 日本のヘルスケアCRM市場- 最終用途別の内訳

  • 支払者
  • プロバイダー
  • ライフサイエンス企業

第10章 日本のヘルスケアCRM市場- 競合情勢

  • 概要
  • 市場構造
  • 市場企業のポジショニング
  • 主要成功戦略
  • 競合ダッシュボード
  • 企業評価象限

第11章 主要企業のプロファイル

第12章 日本のヘルスケアCRM市場- 業界分析

  • 促進要因・抑制要因・機会
  • ポーターのファイブフォース分析
  • バリューチェーン分析

第13章 付録

目次
Product Code: SR112025A18956

Japan healthcare CRM market size reached USD 1,035 Million in 2024. Looking forward, IMARC Group expects the market to reach USD 2,120 Million by 2033, exhibiting a growth rate (CAGR) of 8.30% during 2025-2033. The increasing adoption of healthcare CRM by healthcare institutions, rising need to manage referrals and coordinate care between different providers, and the growing reliance on mobile health (mHealth) applications represent some of the key factors driving the market.

Healthcare customer relationship management (CRM) is a comprehensive approach that focuses on improving patient engagement, satisfaction, and outcomes. It centralizes patient information, including medical history, appointments, and billing, which allows healthcare providers to offer personalized care. It also helps in managing and automating administrative tasks, such as appointment scheduling and follow-up reminders, reducing administrative burdens. It can capture and analyze patient data to identify trends and preferences, which aid in tailored care plans and predictive analytics for better decision-making. Additionally, it enhances communication between patients and providers, which makes it easier to address concerns, provide telehealth services, and maintain strong doctor-patient relationships. It also assists in marketing and outreach efforts by segmenting patient populations for targeted campaigns and referral tracking, which enables healthcare institutions to attract new patients and retain existing ones.

Japan Healthcare CRM Market Trends:

The rising emphasis on providing patient-centered healthcare is driving the need for healthcare CRM systems to enhance patient engagement and satisfaction. Along with this, the increasing adoption of healthcare CRM by healthcare institutions to record, analyze, and utilize patient information effectively represents one of the major factors bolstering the market growth in Japan. Moreover, the growing utilization of telehealth services is driving the need for CRM tools to manage remote patient interactions and appointments. In addition, the increasing need to manage referrals and coordinate care between different providers is favoring the market growth. Apart from this, the rising utilization of healthcare CRM for improving the patient experience, which is becoming a priority for healthcare institutions seeking to differentiate themselves, is strengthening the growth of the market in the country. Furthermore, key players operating in the country are focusing on using artificial intelligence (AI), machine learning (ML), data analytics, the Internet of Things (IoT), and chatbots and virtual assistants. These advancements can analyze patient data to provide personalized treatment recommendations, predict patient needs, automate routine tasks, and allow healthcare CRM systems to process vast amounts of patient data to identify trends, optimize workflows, and improve decision-making. Leading players are also incorporating blockchain, facial recognition, and predictive analytics to ensure the security and integrity of patient records, reducing the risk of data breaches and enhancing patient trust. These advanced technologies can be used for transcribing patient notes and streamlining data entry, reducing administrative burdens, and forecasting patient needs, disease outbreaks, and resource requirements, optimizing resource allocation and patient care. This, coupled with the rising reliance on mobile health (mHealth) applications, is enhancing the accessibility and convenience to avail medical services, which is propelling the growth of the market in the country.

Japan Healthcare CRM Market Segmentation:

Product Insights:

  • Individual
  • Referral
  • Individual and Referral

Application Insights:

  • Community Outreach
  • Case Coordination
  • Case Management
  • Relationship Management

Technology Insights:

  • Cloud-based
  • Mobile
  • Social
  • Collaborative
  • Predictive

End Use Insights:

  • Payers
  • Providers
  • Life Science Companies

Competitive Landscape:

The market research report has also provided a comprehensive analysis of the competitive landscape. Competitive analysis such as market structure, key player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided.

Key Questions Answered in This Report:

  • How has the Japan healthcare CRM market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the Japan healthcare CRM market?
  • What is the breakup of the Japan healthcare CRM market on the basis of product?
  • What is the breakup of the Japan healthcare CRM market on the basis of application?
  • What is the breakup of the Japan healthcare CRM market on the basis of technology?
  • What is the breakup of the Japan healthcare CRM market on the basis of end use?
  • What are the various stages in the value chain of the Japan healthcare CRM market?
  • What are the key driving factors and challenges in the Japan healthcare CRM?
  • What is the structure of the Japan healthcare CRM market and who are the key players?
  • What is the degree of competition in the Japan healthcare CRM market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Japan Healthcare CRM Market - Introduction

  • 4.1 Overview
  • 4.2 Market Dynamics
  • 4.3 Industry Trends
  • 4.4 Competitive Intelligence

5 Japan Healthcare CRM Market Landscape

  • 5.1 Historical and Current Market Trends (2019-2024)
  • 5.2 Market Forecast (2025-2033)

6 Japan Healthcare CRM Market - Breakup by Product

  • 6.1 Individual
    • 6.1.1 Overview
    • 6.1.2 Historical and Current Market Trends (2019-2024)
    • 6.1.3 Market Forecast (2025-2033)
  • 6.2 Referral
    • 6.2.1 Overview
    • 6.2.2 Historical and Current Market Trends (2019-2024)
    • 6.2.3 Market Forecast (2025-2033)
  • 6.3 Individual and Referral
    • 6.3.1 Overview
    • 6.3.2 Historical and Current Market Trends (2019-2024)
    • 6.3.3 Market Forecast (2025-2033)

7 Japan Healthcare CRM Market - Breakup by Application

  • 7.1 Community Outreach
    • 7.1.1 Overview
    • 7.1.2 Historical and Current Market Trends (2019-2024)
    • 7.1.3 Market Forecast (2025-2033)
  • 7.2 Case Coordination
    • 7.2.1 Overview
    • 7.2.2 Historical and Current Market Trends (2019-2024)
    • 7.2.3 Market Forecast (2025-2033)
  • 7.3 Case Management
    • 7.3.1 Overview
    • 7.3.2 Historical and Current Market Trends (2019-2024)
    • 7.3.3 Market Forecast (2025-2033)
  • 7.4 Relationship Management
    • 7.4.1 Overview
    • 7.4.2 Historical and Current Market Trends (2019-2024)
    • 7.4.3 Market Forecast (2025-2033)

8 Japan Healthcare CRM Market - Breakup by Technology

  • 8.1 Cloud-based
    • 8.1.1 Overview
    • 8.1.2 Historical and Current Market Trends (2019-2024)
    • 8.1.3 Market Forecast (2025-2033)
  • 8.2 Mobile
    • 8.2.1 Overview
    • 8.2.2 Historical and Current Market Trends (2019-2024)
    • 8.2.3 Market Forecast (2025-2033)
  • 8.3 Social
    • 8.3.1 Overview
    • 8.3.2 Historical and Current Market Trends (2019-2024)
    • 8.3.3 Market Forecast (2025-2033)
  • 8.4 Collaborative
    • 8.4.1 Overview
    • 8.4.2 Historical and Current Market Trends (2019-2024)
    • 8.4.3 Market Forecast (2025-2033)
  • 8.5 Predictive
    • 8.5.1 Overview
    • 8.5.2 Historical and Current Market Trends (2019-2024)
    • 8.5.3 Market Forecast (2025-2033)

9 Japan Healthcare CRM Market - Breakup by End Use

  • 9.1 Payers
    • 9.1.1 Overview
    • 9.1.2 Historical and Current Market Trends (2019-2024)
    • 9.1.3 Market Forecast (2025-2033)
  • 9.2 Providers
    • 9.2.1 Overview
    • 9.2.2 Historical and Current Market Trends (2019-2024)
    • 9.2.3 Market Forecast (2025-2033)
  • 9.3 Life Science Companies
    • 9.3.1 Overview
    • 9.3.2 Historical and Current Market Trends (2019-2024)
    • 9.3.3 Market Forecast (2025-2033)

10 Japan Healthcare CRM Market - Competitive Landscape

  • 10.1 Overview
  • 10.2 Market Structure
  • 10.3 Market Player Positioning
  • 10.4 Top Winning Strategies
  • 10.5 Competitive Dashboard
  • 10.6 Company Evaluation Quadrant

11 Profiles of Key Players

  • 11.1 Company A
    • 11.1.1 Business Overview
    • 11.1.2 Service Offered
    • 11.1.3 Business Strategies
    • 11.1.4 SWOT Analysis
    • 11.1.5 Major News and Events
  • 11.2 Company B
    • 11.2.1 Business Overview
    • 11.2.2 Service Offered
    • 11.2.3 Business Strategies
    • 11.2.4 SWOT Analysis
    • 11.2.5 Major News and Events
  • 11.3 Company C
    • 11.3.1 Business Overview
    • 11.3.2 Service Offered
    • 11.3.3 Business Strategies
    • 11.3.4 SWOT Analysis
    • 11.3.5 Major News and Events
  • 11.4 Company D
    • 11.4.1 Business Overview
    • 11.4.2 Service Offered
    • 11.4.3 Business Strategies
    • 11.4.4 SWOT Analysis
    • 11.4.5 Major News and Events
  • 11.5 Company E
    • 11.5.1 Business Overview
    • 11.5.2 Service Offered
    • 11.5.3 Business Strategies
    • 11.5.4 SWOT Analysis
    • 11.5.5 Major News and Events

12 Japan Healthcare CRM Market - Industry Analysis

  • 12.1 Drivers, Restraints, and Opportunities
    • 12.1.1 Overview
    • 12.1.2 Drivers
    • 12.1.3 Restraints
    • 12.1.4 Opportunities
  • 12.2 Porters Five Forces Analysis
    • 12.2.1 Overview
    • 12.2.2 Bargaining Power of Buyers
    • 12.2.3 Bargaining Power of Suppliers
    • 12.2.4 Degree of Competition
    • 12.2.5 Threat of New Entrants
    • 12.2.6 Threat of Substitutes
  • 12.3 Value Chain Analysis

13 Appendix