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欧州のヘルスケアCRM市場：2030年予測と地域別分析- 展開モード、製品タイプ、用途、エンドユーザー別、国別

Europe Healthcare CRM Market Forecast to 2030 - Regional Analysis - by Deployment Mode, Product Type, Application, and End User

出版日
ページ情報
英文 149 Pages
納期
即納可能 即納可能とは
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価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=144.06円
欧州のヘルスケアCRM市場：2030年予測と地域別分析- 展開モード、製品タイプ、用途、エンドユーザー別、国別
出版日: 2024年05月07日
発行: The Insight Partners
ページ情報: 英文 149 Pages
納期: 即納可能 即納可能とは
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  • 概要
  • 図表
  • 目次
概要

欧州のヘルスケアCRM市場は、2022年に17億1,991万米ドルと評価され、2030年には37億7,077万米ドルに達すると予測され、2022年から2030年までのCAGRは10.3%と推定されます。

モノのインターネットと人工知能に関する知識の増加が欧州のヘルスケアCRM市場を牽引

2011年から2020年にかけて、かつてないほど多くのデバイスがインターネットに接続されるようになり、この動向は今後数十年間も着実に続くでしょう。モノのインターネット（IoT）の出現は、人々の健康状態を改善するための様々な健康法の開発を推進しました。ヘルスケアにおけるIoTの多くのサービスとアプリケーション-eヘルス、健康分析、モバイルヘルス（mヘルス）、アンビエントアシステッドリビング、セマンティックデバイス、ウェアラブルデバイスとスマートフォン、コミュニティベースのヘルスケア-は、いくつかの最近の研究で検討されています。これらのサービスは幅広く情報提供されており、医療専門家が遠隔で患者の経過を追跡・監視したり、慢性疾患の自己管理を改善したり、異常の早期発見を支援したり、症状の特定や臨床診断を迅速化したりするなど、単一の疾患やクラスターの状態管理にわたってさまざまな目的に利用できます。さらに、IoTを活用したアプリは、高品質かつ低コストの医療を提供しながら、医療資源をより有効に活用できる可能性を秘めています。このように、IoTの出現は、ヘルスケア施設におけるハードウェアやCRMソフトウェアを通じて患者エンゲージメントを促進し、プロセスや関係管理を自動化する可能性が高いです。

さらに、ヘルスケアCRMにAIや機械学習機能を統合することは、患者のリスク層別化、個別化されたケア経路、積極的な患者との対話を強化する機会となり、データ主導の予測的なヘルスケア介入を目指すトレンドと一致します。セールスフォース、アクティウム、ビーバシステムズなど様々な企業がAIベースのヘルスケアCRMを発表しています。例えば、セールスフォースは2023年10月、製薬・医療技術機関向けにAIベースのCRMであるライフサイエンス・クラウドを発表し、医薬品・機器開発のスピードアップ、臨床試験期間中の患者の獲得・維持、AIを活用したパーソナライズされた顧客体験の提供を支援しています。このように、前述の要因は、ヘルスケアインフラにおけるヘルスケアCRMの需要を促進し、市場の成長を後押しすると考えられます。

欧州のヘルスケアCRM市場概要

ドイツのヘルスケアCRM市場は、待ち時間を短縮するために政府が行った改革により、大きな成長が見込まれています。長い待ち行列は、診察や治療から得られる効用を減少させるため、配給の望ましい形態ではありません。医療現場における待ち時間を短縮するために実施されているいくつかの対策には、支出の増加、待ち時間目標スキーム、より高い活動レベルに報いるインセンティブメカニズムなどが含まれます。2015年、政策立案者たちは外来における待ち時間の増加に取り組むための改革を開始しました。この改革は、医療サービス全般の改善を目的とした法律（Versorgungsstarkungsgesetz）の一部です。その一環として、予約のためのサービスステーション（Terminservicestellen）の設置が求められています。改革を実施することで、より迅速な予約が確保され、待ち時間の短縮につながります。このような改革が実施されることで、ドイツのヘルスケアCRM市場には、今後数年間で大きなビジネスチャンスがもたらされると予想されます。

さらに、2020年10月にデジタルヘルスケア法（DVG）が採択され、ドイツは医療機器ソフトウェアにとって重要なマイルストーンである処方箋にヘルスケアアプリの使用を義務付ける最初の国になりました。さらに、連邦医薬品医療機器研究所（BfArM）は医療処方箋用の2つのアプリを承認し、ドイツにおけるヘルスケアソフトウェア産業を促進しています。さらに2022年6月には、医療機器企業のResMedが、SaaS事業と事業拡大のため、ドイツを拠点とするヘルスソフトウェア企業のMediFox Danを買収する計画を発表しました。このように、患者管理、医療スケジューリング、患者の合理化に対するニーズの高まりが、ドイツの病院やクリニックにおけるヘルスケアCRMの需要を促進しています。

欧州のヘルスケアCRM市場の収益と2030年までの予測（金額）

欧州のヘルスケアCRM市場のセグメンテーション

欧州のヘルスケアCRM市場は、展開モード、製品タイプ、アプリケーション、エンドユーザー、国に分類されます。

展開モードに基づき、欧州のヘルスケアCRM市場はクラウドベースとオンプレミスに二分されます。2022年にはクラウドベースのセグメントがより大きな市場シェアを占めています。

製品タイプ別では、欧州のヘルスケアCRM市場は、運用型CRM、分析型CRM、連携型CRMに分類されます。2022年には、運用型CRMセグメントが最大の市場シェアを占めています。

アプリケーション別では、欧州のヘルスケアCRM市場はリレーションシップマネジメント、ケースマネジメント、ケースコーディネーション、コミュニティアウトリーチ、その他に分類されます。リレーションシップマネジメントセグメントが2022年に最大の市場シェアを占めました。症例管理セグメントはさらに疾病管理、臨床試験リレーションシップ管理にサブセグメント化されます。症例調整セグメントはさらに、患者情報管理、事前承認／適格性などに細分化されます。地域アウトリーチ分野は、さらにアウトリーチ／プロモーション、地域健康教育にサービス細分化されます。

エンドユーザー別では、欧州のヘルスケアCRM市場はプロバイダー、ペイヤー、その他に区分されます。2022年にはプロバイダーセグメントが最大の市場シェアを占めています。

国別では、欧州のヘルスケアCRM市場はドイツ、英国、フランス、イタリア、スペイン、その他欧州に区分されます。2022年の欧州のヘルスケアCRM市場シェアはドイツが独占。

International Business Machines Corp、IQVIA Holdings Inc、Microsoft Corp、Oracle Corp、Pegasystems Inc、Pipedrive Inc、Sage Group Plc、Salesforce Inc、SAP SE、ScienceSoft USA Corp、SugarCRM Inc、Veeva Systems Inc、Zendesk Incは、欧州のヘルスケアCRM市場で事業を展開している主要企業です。

目次

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

  • 主要洞察

第3章 調査手法

  • 調査範囲
  • 2次調査
  • 1次調査

第4章 欧州のヘルスケアCRM市場- 主要産業力学

  • 欧州のヘルスケアCRM市場：主要産業力学
  • 市場促進要因
    • 患者中心のヘルスケア提供の重視の高まり
    • データ主導の洞察、分析、集団健康管理に対する需要の高まり
  • 市場抑制要因
    • データセキュリティの欠如と患者情報のプライバシーに関する懸念
  • 市場機会
    • モノのインターネットと人工知能に関する知識の増加
  • 今後の動向
    • デジタルヘルスとモバイルCRMソリューションの受け入れ拡大
  • 促進要因と抑制要因の影響

第5章 ヘルスケアCRM市場：欧州市場分析

  • 欧州のヘルスケアCRM市場収益、2022年～2030年
  • 欧州のヘルスケアCRM市場の予測と分析

第6章 欧州のヘルスケアCRM市場分析：展開モード別

  • クラウドベース
  • オンプレミス

第7章 欧州のヘルスケアCRM市場分析：製品タイプ別

  • 運用型CRM
  • 分析型CRM
  • 連携型CRM

第8章 欧州のヘルスケアCRM市場分析：用途別

  • リレーションシップマネージメント
  • ケースマネージメント
  • ケースコーディネーション
  • コミュニティアウトリーチ
  • その他

第9章 欧州のヘルスケアCRM市場分析：エンドユーザー別

  • プロバイダー
  • ペイヤー
  • その他

第10章 欧州のヘルスケアCRM市場：国別分析

  • ドイツ
  • 英国
  • フランス
  • イタリア
  • スペイン
  • その他欧州

第11章 ヘルスケアCRM市場の業界情勢

第12章 企業プロファイル

  • Pegasystems Inc
  • Sage Group Plc
  • IQVIA Holdings Inc
  • Pipedrive Inc
  • Zendesk Inc
  • SugarCRM Inc
  • SAP SE
  • Veeva Systems Inc
  • Oracle Corp
  • ScienceSoft USA Corp
  • Microsoft Corp
  • Salesforce Inc
  • International Business Machines Corp

第13章 企業プロファイル付録

図表

List Of Tables

  • Table 1. Europe Healthcare CRM Market Segmentation
  • Table 2. Largest Healthcare Data Breaches (2009-2022) as per the HIPAA Journal
  • Table 3. Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million)
  • Table 4. Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million) - By Deployment Mode
  • Table 5. Europe Healthcare CRM Market - Revenue and Forecast to 2030(US$ Million) - By Product Type
  • Table 6. Europe Healthcare CRM Market - Revenue and Forecast to 2030(US$ Million) - By Application
  • Table 7. Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million) - By End User
  • Table 8. Germany: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 9. Germany: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 10. Germany: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 11. Germany: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 12. Germany: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 13. Germany: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 14. Germany: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 15. UK: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 16. UK: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 17. UK: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 18. UK: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 19. UK: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 20. UK: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 21. UK: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 22. France: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 23. France: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 24. France: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 25. France: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 26. France: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 27. France: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 28. France: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 29. Italy: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 30. Italy: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 31. Italy: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 32. Italy: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 33. Italy: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 34. Italy: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 35. Italy: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 36. Spain: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 37. Spain: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 38. Spain: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 39. Spain: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 40. Spain: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 41. Spain: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 42. Spain: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 43. Rest of Europe: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
  • Table 44. Rest of Europe: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
  • Table 45. Rest of Europe: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
  • Table 46. Rest of Europe: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
  • Table 47. Rest of Europe: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
  • Table 48. Rest of Europe: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
  • Table 49. Rest of Europe: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
  • Table 50. Recent Growth Strategies in the Healthcare CRM Market
  • Table 51. Glossary of Terms, Healthcare CRM Market

List Of Figures

  • Figure 1. Europe Healthcare CRM Market Segmentation, By Country
  • Figure 2. Impact Analysis of Drivers and Restraints
  • Figure 3. Europe Healthcare CRM Market Revenue (US$ Million), 2022 - 2030
  • Figure 4. Europe Healthcare CRM Market Share (%) - By Deployment Mode, 2022 and 2030
  • Figure 5. Cloud Based Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 6. On-premise Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 7. Europe Healthcare CRM Market Share (%) - By Product Type, 2022 and 2030
  • Figure 8. Operational CRM Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 9. Analytical CRM Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 10. Collaborative CRM Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 11. Europe Healthcare CRM Market Share (%) - By Application, 2022 and 2030
  • Figure 12. Relationship Management Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 13. Case Management Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 14. Case Coordination Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 15. Community Outreach Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 16. Others Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 17. Europe Healthcare CRM Market Share (%) - By End User, 2022 and 2030
  • Figure 18. Providers Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 19. Payers Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 20. Others Market Revenue and Forecasts to 2030 (US$ Million)
  • Figure 21. Europe Healthcare CRM Market Breakdown by Key Countries - Revenue (2022) (US$ Million)
  • Figure 22. Europe Healthcare CRM Market Breakdown by Key Countries, 2022 and 2030 (%)
  • Figure 23. Germany: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 24. UK: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 25. France: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 26. Italy: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 27. Spain: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
  • Figure 28. Rest of Europe: Europe Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
目次
Product Code: BMIRE00030113

The Europe healthcare CRM market was valued at US$ 1,719.91 million in 2022 and is expected to reach US$ 3,770.77 million by 2030; it is estimated to register a CAGR of 10.3% from 2022 to 2030.

Increasing Knowledge About Internet of Things and Artificial Intelligence Drives Europe Healthcare CRM Market

From 2011 to 2020, a significantly larger number of devices were connected to the internet than ever before, and this trend will continue steadily in the coming decades. The emergence of the Internet of Things (IoT) has propelled the development of various health practices to improve population health. Many services and applications of IoT in healthcare-eHealth, health analytics, mobile health (mHealth), ambient assisted living, semantic devices, wearable devices and smartphones, and community-based healthcare-have been examined in several recent studies. These services have been extensively informative and can be used for a variety of purposes across single condition and cluster condition management, including allowing healthcare professionals to track and monitor patient progress remotely, improving self-management of chronic conditions, assisting in the early detection of abnormalities, and accelerating symptom identification and clinical diagnoses. Further, IoT-powered apps have the potential to make better use of healthcare resources while providing high-quality, low-cost medical treatment. Thus, the emergence of the IoT will likely promote patient engagement through hardware and CRM software in healthcare facilities to automate processes and relationship management.

Additionally, integrating AI and machine learning capabilities within healthcare CRM represents an opportunity for enhancing patient risk stratification, personalized care pathways, and proactive patient interaction, aligning with the trend toward data-driven predictive healthcare interventions. Various companies such as Salesforce, Actium, and Veeva Systems have launched AI-based healthcare CRM. For instance, in October 2023, Salesforce announced the launch of Life Sciences Cloud, an AI-based CRM for pharma and medtech organizations to help them speed up drug and device development, enlist and retain patients across the clinical trial journey, and leverage AI to deliver personalized customer experiences. Thus, the mentioned factors will likely propel the demand for healthcare CRM in healthcare infrastructure and boost the market growth.

Europe Healthcare CRM Market Overview

The Europe healthcare CRM market in Germany is anticipated to witness significant growth due to the reforms undertaken by the government to reduce waiting times. Long waiting lines are an undesirable form of rationing since they decrease utility gains from consultation and treatment. A few measures undertaken to reduce the waiting time in medical practices include higher spending, waiting-times target schemes, and incentive mechanisms that reward higher activity levels. In 2015, policymakers began a reform to tackle rising waiting times in the outpatient sector. The reform is part of a law aimed at improving medical services in general (Versorgungsstarkungsgesetz). Part of the requirements is the creation of service stations for appointments (Terminservicestellen). Implementing reform would ensure faster appointments, leading to decreased waiting time. Implementation of these reforms is anticipated to offer significant opportunities for the Europe healthcare CRM market in Germany in the coming years.

Additionally, in October 2020, with the adoption of the Digital Healthcare Act (DVG), Germany became the first nation to mandate the use of Healthcare Apps for prescriptions, a significant milestone for Medical Device Software. Further, the Federal Institute for Drugs and Medical Devices (BfArM) has approved two apps for medical prescriptions, promoting the healthcare software industry in Germany. Furthermore, in June 2022, ResMed, a medical device company, announced its plans to acquire MediFox Dan, a Germany-based health-software company, to expand its software-as-a-services business and expansion. Thus, the increasing need for patient management, medical scheduling, and streamlining patients propels the demand for healthcare CRM in hospitals and clinics in Germany.

Europe Healthcare CRM Market Revenue and Forecast to 2030 (US$ Million)

Europe Healthcare CRM Market Segmentation

The Europe healthcare CRM market is categorized into deployment mode, product type, application, end user, and country.

Based on deployment mode, the Europe healthcare CRM market is bifurcated cloud based and on-premise. The cloud based segment held a larger market share in 2022.

In terms of product type, the Europe healthcare CRM market is categorized into operational CRM, analytical CRM, and collaborative CRM. The operational CRM segment held the largest market share in 2022.

By application, the Europe healthcare CRM market is segmented into relationship management, case management, case coordination, community outreach, and others. The relationship management segment held the largest market share in 2022. The case management segment is further sub segmented into disease management and clinical trials relationship management. The case coordination segment is further sub segmented into patient information management and pre-authorizations / eligibility. The community outreach segment is further services outreach/promotion and community health education.

By end user, the Europe healthcare CRM market is segmented into providers, payers, and others. The providers segment held the largest market share in 2022.

By country, the Europe healthcare CRM market is segmented into Germany, the UK, France, Italy, Spain, and the Rest of Europe. Germany dominated the Europe healthcare CRM market share in 2022.

International Business Machines Corp, IQVIA Holdings Inc, Microsoft Corp, Oracle Corp, Pegasystems Inc, Pipedrive Inc, Sage Group Plc, Salesforce Inc, SAP SE, ScienceSoft USA Corp, SugarCRM Inc, Veeva Systems Inc, and Zendesk Inc are among the leading companies operating in the Europe healthcare CRM market.

Table Of Contents

Table of Content

1. Introduction

  • 1.1 The Insight Partners Research Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights

3. Research Methodology

  • 3.1 Coverage
  • 3.2 Secondary Research
  • 3.3 Primary Research

4. Europe Healthcare CRM Market - Key Industry Dynamics

  • 4.1 Europe Healthcare CRM Market - Key Industry Dynamics
  • 4.2 Market Drivers
    • 4.2.1 Growing Emphasis on Patient-Cantered Healthcare Delivery
    • 4.2.2 Increasing Demand for Data-Driven Insights, Analytics, and Population Health Management
  • 4.3 Market Restraints
    • 4.3.1 Lack of Data Security and Concerns Related to Patient Information Privacy
  • 4.4 Market Opportunities
    • 4.4.1 Increasing Knowledge About Internet of Things and Artificial Intelligence
  • 4.5 Future Trends
    • 4.5.1 Increasing Acceptance of Digital Health and Mobile CRM Solutions
  • 4.6 Impact of Drivers and Restraints:

5. Healthcare CRM Market - Europe Market Analysis

  • 5.1 Europe Healthcare CRM Market Revenue (US$ Million), 2022 - 2030
  • 5.2 Europe Healthcare CRM Market Forecast and Analysis

6. Europe Healthcare CRM Market Analysis - By Deployment Mode

  • 6.1 Cloud Based
    • 6.1.1 Overview
    • 6.1.2 Cloud Based Market, Revenue and Forecast to 2030 (US$ Million)
  • 6.2 On-premise
    • 6.2.1 Overview
    • 6.2.2 On-premise Market, Revenue and Forecast to 2030 (US$ Million)

7. Europe Healthcare CRM Market Analysis - By Product Type

  • 7.1 Operational CRM
    • 7.1.1 Overview
    • 7.1.2 Operational CRM Market, Revenue and Forecast to 2030 (US$ Million)
  • 7.2 Analytical CRM
    • 7.2.1 Overview
    • 7.2.2 Analytical CRM Market, Revenue and Forecast to 2030 (US$ Million)
  • 7.3 Collaborative CRM
    • 7.3.1 Overview
    • 7.3.2 Collaborative CRM Market, Revenue and Forecast to 2030 (US$ Million)

8. Europe Healthcare CRM Market Analysis - By Application

  • 8.1 Relationship Management
    • 8.1.1 Overview
    • 8.1.2 Relationship Management Market, Revenue and Forecast to 2030 (US$ Million)
  • 8.2 Case Management
    • 8.2.1 Overview
    • 8.2.2 Case Management Market, Revenue and Forecast to 2030 (US$ Million)
  • 8.3 Case Coordination
    • 8.3.1 Overview
    • 8.3.2 Case Coordination Market, Revenue and Forecast to 2030 (US$ Million)
  • 8.4 Community Outreach
    • 8.4.1 Overview
    • 8.4.2 Community Outreach Market, Revenue and Forecast to 2030 (US$ Million)
  • 8.5 Others
    • 8.5.1 Overview
    • 8.5.2 Others Market, Revenue and Forecast to 2030 (US$ Million)

9. Europe Healthcare CRM Market Analysis - By End User

  • 9.1 Providers
    • 9.1.1 Overview
    • 9.1.2 Providers Market, Revenue and Forecast to 2030 (US$ Million)
  • 9.2 Payers
    • 9.2.1 Overview
    • 9.2.2 Payers Market, Revenue and Forecast to 2030 (US$ Million)
  • 9.3 Others
    • 9.3.1 Overview
    • 9.3.2 Others Market, Revenue and Forecast to 2030 (US$ Million)

10. Europe Healthcare CRM Market - Country Analysis

  • 10.1 Europe Healthcare CRM Market Revenue and Forecast and Analysis - By Country
    • 10.1.1 Europe Healthcare CRM Market Revenue and Forecast and Analysis - By Country
      • 10.1.1.1 Germany: Europe Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 10.1.1.1.1 Germany: Europe Healthcare CRM Market Breakdown by Deployment Mode
        • 10.1.1.1.2 Germany: Europe Healthcare CRM Market Breakdown by Product Type
        • 10.1.1.1.3 Germany: Europe Healthcare CRM Market Breakdown by Application
        • 10.1.1.1.3.1 Germany: Europe Healthcare CRM Market Breakdown by Case Management
        • 10.1.1.1.3.2 Germany: Europe Healthcare CRM Market Breakdown by Community Outreach
        • 10.1.1.1.3.3 Germany: Europe Healthcare CRM Market Breakdown by Case Coordination
        • 10.1.1.1.4 Germany: Europe Healthcare CRM Market Breakdown by End User
      • 10.1.1.2 UK: Europe Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 10.1.1.2.1 UK: Europe Healthcare CRM Market Breakdown by Deployment Mode
        • 10.1.1.2.2 UK: Europe Healthcare CRM Market Breakdown by Product Type
        • 10.1.1.2.3 UK: Europe Healthcare CRM Market Breakdown by Application
        • 10.1.1.2.3.1 UK: Europe Healthcare CRM Market Breakdown by Case Management
        • 10.1.1.2.3.2 UK: Europe Healthcare CRM Market Breakdown by Community Outreach
        • 10.1.1.2.3.3 UK: Europe Healthcare CRM Market Breakdown by Case Coordination
        • 10.1.1.2.4 UK: Europe Healthcare CRM Market Breakdown by End User
      • 10.1.1.3 France: Europe Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 10.1.1.3.1 France: Europe Healthcare CRM Market Breakdown by Deployment Mode
        • 10.1.1.3.2 France: Europe Healthcare CRM Market Breakdown by Product Type
        • 10.1.1.3.3 France: Europe Healthcare CRM Market Breakdown by Application
        • 10.1.1.3.3.1 France: Europe Healthcare CRM Market Breakdown by Case Management
        • 10.1.1.3.3.2 France: Europe Healthcare CRM Market Breakdown by Community Outreach
        • 10.1.1.3.3.3 France: Europe Healthcare CRM Market Breakdown by Case Coordination
        • 10.1.1.3.4 France: Europe Healthcare CRM Market Breakdown by End User
      • 10.1.1.4 Italy: Europe Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 10.1.1.4.1 Italy: Europe Healthcare CRM Market Breakdown by Deployment Mode
        • 10.1.1.4.2 Italy: Europe Healthcare CRM Market Breakdown by Product Type
        • 10.1.1.4.3 Italy: Europe Healthcare CRM Market Breakdown by Application
        • 10.1.1.4.3.1 Italy: Europe Healthcare CRM Market Breakdown by Case Management
        • 10.1.1.4.3.2 Italy: Europe Healthcare CRM Market Breakdown by Community Outreach
        • 10.1.1.4.3.3 Italy: Europe Healthcare CRM Market Breakdown by Case Coordination
        • 10.1.1.4.4 Italy: Europe Healthcare CRM Market Breakdown by End User
      • 10.1.1.5 Spain: Europe Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 10.1.1.5.1 Spain: Europe Healthcare CRM Market Breakdown by Deployment Mode
        • 10.1.1.5.2 Spain: Europe Healthcare CRM Market Breakdown by Product Type
        • 10.1.1.5.3 Spain: Europe Healthcare CRM Market Breakdown by Application
        • 10.1.1.5.3.1 Spain: Europe Healthcare CRM Market Breakdown by Case Management
        • 10.1.1.5.3.2 Spain: Europe Healthcare CRM Market Breakdown by Community Outreach
        • 10.1.1.5.3.3 Spain: Europe Healthcare CRM Market Breakdown by Case Coordination
        • 10.1.1.5.4 Spain: Europe Healthcare CRM Market Breakdown by End User
      • 10.1.1.6 Rest of Europe: Europe Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
        • 10.1.1.6.1 Rest of Europe: Europe Healthcare CRM Market Breakdown by Deployment Mode
        • 10.1.1.6.2 Rest of Europe: Europe Healthcare CRM Market Breakdown by Product Type
        • 10.1.1.6.3 Rest of Europe: Europe Healthcare CRM Market Breakdown by Application
        • 10.1.1.6.3.1 Rest of Europe: Europe Healthcare CRM Market Breakdown by Case Management
        • 10.1.1.6.3.2 Rest of Europe: Europe Healthcare CRM Market Breakdown by Community Outreach
        • 10.1.1.6.3.3 Rest of Europe: Europe Healthcare CRM Market Breakdown by Case Coordination
        • 10.1.1.6.4 Rest of Europe: Europe Healthcare CRM Market Breakdown by End User

11. Healthcare CRM Market Industry Landscape

  • 11.1 Overview

12. Company Profiles

  • 12.1 Pegasystems Inc
    • 12.1.1 Key Facts
    • 12.1.2 Business Description
    • 12.1.3 Products and Services
    • 12.1.4 Financial Overview
    • 12.1.5 SWOT Analysis
    • 12.1.6 Key Developments
  • 12.2 Sage Group Plc
    • 12.2.1 Key Facts
    • 12.2.2 Business Description
    • 12.2.3 Products and Services
    • 12.2.4 Financial Overview
    • 12.2.5 SWOT Analysis
    • 12.2.6 Key Developments
  • 12.3 IQVIA Holdings Inc
    • 12.3.1 Key Facts
    • 12.3.2 Business Description
    • 12.3.3 Products and Services
    • 12.3.4 Financial Overview
    • 12.3.5 SWOT Analysis
    • 12.3.6 Key Developments
  • 12.4 Pipedrive Inc
    • 12.4.1 Key Facts
    • 12.4.2 Business Description
    • 12.4.3 Products and Services
    • 12.4.4 Financial Overview
    • 12.4.5 SWOT Analysis
    • 12.4.6 Key Developments
  • 12.5 Zendesk Inc
    • 12.5.1 Key Facts
    • 12.5.2 Business Description
    • 12.5.3 Products and Services
    • 12.5.4 Financial Overview
    • 12.5.5 SWOT Analysis
    • 12.5.6 Key Developments
  • 12.6 SugarCRM Inc
    • 12.6.1 Key Facts
    • 12.6.2 Business Description
    • 12.6.3 Products and Services
    • 12.6.4 Financial Overview
    • 12.6.5 SWOT Analysis
    • 12.6.6 Key Developments
  • 12.7 SAP SE
    • 12.7.1 Key Facts
    • 12.7.2 Business Description
    • 12.7.3 Products and Services
    • 12.7.4 Financial Overview
    • 12.7.5 SWOT Analysis
    • 12.7.6 Key Developments
  • 12.8 Veeva Systems Inc
    • 12.8.1 Key Facts
    • 12.8.2 Business Description
    • 12.8.3 Products and Services
    • 12.8.4 Financial Overview
    • 12.8.5 SWOT Analysis
    • 12.8.6 Key Developments
  • 12.9 Oracle Corp
    • 12.9.1 Key Facts
    • 12.9.2 Business Description
    • 12.9.3 Products and Services
    • 12.9.4 Financial Overview
    • 12.9.5 SWOT Analysis
    • 12.9.6 Key Developments
  • 12.10 ScienceSoft USA Corp
    • 12.10.1 Key Facts
    • 12.10.2 Business Description
    • 12.10.3 Products and Services
    • 12.10.4 Financial Overview
    • 12.10.5 SWOT Analysis
    • 12.10.6 Key Developments
  • 12.11 Microsoft Corp
    • 12.11.1 Key Facts
    • 12.11.2 Business Description
    • 12.11.3 Products and Services
    • 12.11.4 Financial Overview
    • 12.11.5 SWOT Analysis
    • 12.11.6 Key Developments
  • 12.12 Salesforce Inc
    • 12.12.1 Key Facts
    • 12.12.2 Business Description
    • 12.12.3 Products and Services
    • 12.12.4 Financial Overview
    • 12.12.5 SWOT Analysis
    • 12.12.6 Key Developments
  • 12.13 International Business Machines Corp
    • 12.13.1 Key Facts
    • 12.13.2 Business Description
    • 12.13.3 Products and Services
    • 12.13.4 Financial Overview
    • 12.13.5 SWOT Analysis
    • 12.13.6 Key Developments

13. Appendix

  • 13.1 About The Insight Partners
  • 13.2 Glossary of Terms