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顧客関係管理の世界市場レポート 2024年

Customer Relationship Management Global Market Report 2024

出版日
ページ情報
英文 175 Pages
納期
2～10営業日
カスタマイズ可能
適宜更新あり
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=159.08円
顧客関係管理の世界市場レポート 2024年
出版日: 2024年05月21日
発行: The Business Research Company
ページ情報: 英文 175 Pages
納期: 2～10営業日
  • 全表示
  • 概要
  • 目次
概要

顧客関係管理市場規模は、今後数年で急成長が見込まれます。2028年には年間平均成長率（CAGR）14.8％で1,353億5,000万米ドルに成長します。予測される成長の原動力は、モバイルCRMの採用、顧客体験重視、データ分析重視、他システムとの統合、サブスクリプション・エコノミーの台頭、ソーシャルCRMの台頭といった要因です。主な動向としては、クラウドベースのソリューション、AI統合、オムニチャネルプラットフォーム、モバイルアプリ開発、プロバイダーとベンダーの連携、ソーシャルメディア機能、自動化ツールの採用、マーケティングオートメーションの統合などが挙げられます。

顧客関係管理市場は、消費者によるデジタルチャネルの採用が増加していることが成長の要因となっています。デジタルチャネルは、ソーシャルコンテンツ配信のためのさまざまなオンラインプラットフォームを包含し、そのアクセスのしやすさ、利便性、インターネット接続とモバイルデバイスの普及により、注目を集めています。人工知能、仮想現実、拡張現実といった技術の進歩は、デジタル・チャネルの拡大にさらに貢献しています。これらのチャネルは、企業が顧客と関わり、インサイトを収集し、永続的な関係を培うための多様な機会を提供しています。デジタル・チャネルの統合と管理を活用した効果的な顧客関係管理によって、企業は顧客満足度を高め、売上を促進し、持続可能な成功を達成することができます。例えば、2024年2月、米国のeコマース売上高は1兆1,190億米ドルに急増し、2022年から7.6％増加し、小売全体の売上高の伸びを上回った。eコマースの売上高は小売売上高の22.0%を占め、デジタルチャネルの優位性の高まりと顧客関係管理市場への影響を示しています。

顧客関係管理市場の主なプレーヤーは、顧客とのやり取りを最適化し、業務効率を高めるための先進的なソフトウェアソリューションの開発に注力しています。Einstein GPTなどの生成AIモデルを活用した顧客関係管理ツール群であるAI Cloudは、注目すべきイノベーションとして際立っています。このスイートは、プロセスを自動化し生産性を高めることで、顧客とのやりとりに革命を起こすことを目的としています。例えば、Salesforce Inc.は2022年6月にAI Cloudを導入し、パーソナライズされた電子メール、チャット返信、コンテンツ、さらにはコード予測の自動生成を含む機能を顧客関係管理プラットフォーム内で提供しています。この進歩は、自動化されパーソナライズされた顧客対応へのシフトを反映したもので、企業が業務を合理化し、オーダーメイドの体験を大規模に提供できるようにするものです。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 マクロ経済シナリオ

  • 高インフレが市場に与える影響
  • ウクライナ・ロシア戦争が市場に与える影響
  • COVID-19による市場への影響

第5章 世界の市場規模と成長

  • 世界の顧客関係管理市場：促進要因と抑制要因
    • 市場促進要因
    • 市場抑制要因
  • 世界の顧客関係管理市場の実績：規模と成長、2018年～2023年
  • 世界の顧客関係管理市場の予測：規模と成長、2023年～2028年、2033年

第6章 市場セグメンテーション

  • 世界の顧客関係管理市場：コンポーネント別、実績と予測、2018年～2023年、2023年～2028年、2033年
  • ソフトウェア
  • サービス
  • 世界の顧客関係管理市場：展開別
  • 実績と予測、2018年～2023年、2023年～2028年、2033年
  • オンプレミス
  • クラウド
  • 世界の顧客関係管理市場：企業規模別、実績と予測、2018年～2023年、2023年～2028年、2033年
  • 大企業
  • 中小企業
  • 世界の顧客関係管理市場：用途別、実績と予測、2018年～2023年、2023年～2028年、2033年
  • マーケティングとセールスの自動化
  • 顧客管理
  • リードジェネレーションと顧客維持
  • カスタマーサポートとコンタクトセンター
  • CRM分析
  • ソーシャルメディア管理
  • 世界の顧客関係管理市場：業界別、実績と予測、2018年～2023年、2023年～2028年、2033年
  • 銀行、金融サービス、保険（BFSI）
  • 製造業
  • 情報技術と通信
  • 小売および消費財
  • ヘルスケア
  • 政府
  • 輸送と物流
  • その他の垂直

第7章 地域別・国別分析

  • 世界の顧客関係管理市場：地域別、実績と予測、2018年～2023年、2023年～2028年、2033年
  • 世界の顧客関係管理市場：国別、実績と予測、2018年～2023年、2023年～2028年、2033年

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

  • 顧客関係管理市場：競合情勢
  • 顧客関係管理市場：企業プロファイル
    • Microsoft Corporation
    • IBM Corporation
    • Oracle Corporation
    • SAP SE
    • Hewlett Packard Enterprise Development LP

第31章 その他の大手企業と革新的企業

  • Salesforce Inc.
  • Adobe Inc.
  • ServiceNow Inc.
  • Amdocs Limited
  • Sage Group plc
  • NICE Systems Ltd.
  • HubSpot Inc.
  • Zoho Corporation
  • Pegasystems Inc.
  • Zendesk Inc.
  • WebMD LLC
  • Monday.com Ltd.
  • Freshworks Inc.
  • Jive Software
  • Acquia Inc.

第32章 競合ベンチマーキング

第33章 競合ダッシュボード

第34章 主要な合併と買収

第35章 将来の見通しと潜在的な分析

第36章 付録

目次
Product Code: r17333

Customer relationship management (CRM) represents a strategic methodology adopted by organizations to oversee and analyze engagements with existing and potential customers. It streamlines, automates, and synchronizes sales, marketing, customer service, and technical support processes, thereby enhancing customer satisfaction, optimizing business operations, and cultivating enduring customer loyalty and retention.

The primary components of CRM comprise software and services. Software encompasses the array of programs and applications utilized in CRM, facilitating efficient management of customer interactions. These software solutions are deployed either on-premises or through cloud-based platforms and cater to businesses of varying sizes, including large enterprises and small to medium-sized enterprises (SMEs). They find application across multiple domains such as marketing and sales automation, customer management, lead generation, customer retention, customer support and contact center management, CRM analytics, social media management, and are utilized across diverse sectors including banking, financial services and insurance (BFSI), manufacturing, information technology and telecommunications, retail and consumer goods, healthcare, government, transportation and logistics, among others.

The customer relationship management market research report is one of a series of new reports from The Business Research Company that provides customer relationship management market statistics, including customer relationship management industry global market size, regional shares, competitors with a customer relationship management market share, detailed customer relationship management market segments, market trends and opportunities, and any further data you may need to thrive in the customer relationship management industry. This customer relationship management market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The customer relationship management market size has grown rapidly in recent years. It will grow from $67.14 billion in 2023 to $77.99 billion in 2024 at a compound annual growth rate (CAGR) of 14.3%. The expansion observed during the historic period can be attributed to several factors, including intensifying competition, escalating customer expectations, evolving business models, adherence to regulatory standards, mounting costs associated with customer acquisition, globalization trends, and shifting demographics.

The customer relationship management market size is expected to see rapid growth in the next few years. It will grow to $135.35 billion in 2028 at a compound annual growth rate (CAGR) of 14.8%. The forecasted growth is driven by factors such as mobile CRM adoption, customer experience focus, data analytics emphasis, integration with other systems, subscription economy rise, and social CRM emergence. Major trends include cloud-based solutions, AI integration, omnichannel platforms, mobile app development, provider-vendor collaboration, social media functionalities, automation tool adoption, and marketing automation integration.

The customer relationship management market is poised for growth, driven by the increasing adoption of digital channels by consumers. Digital channels, encompassing various online platforms for social content distribution, are gaining prominence due to their accessibility, convenience, and the proliferation of internet connectivity and mobile devices. Technological advancements such as artificial intelligence, virtual reality, and augmented reality further contribute to the expansion of digital channels. These channels offer businesses diverse opportunities to engage with customers, gather insights, and cultivate enduring relationships. Effective customer relationship management, leveraging digital channels integration and management, enables businesses to enhance customer satisfaction, drive sales, and achieve sustainable success. For example, in February 2024, U.S. e-commerce sales surged to $1.119 trillion, marking a 7.6% increase from 2022 and surpassing overall retail sales growth. E-commerce sales accounted for 22.0% of retail sales, showcasing the increasing dominance of digital channels and their impact on the customer relationship management market.

Key players in the customer relationship management market are concentrating on the development of advanced software solutions to optimize customer interactions and enhance operational efficiency. AI Cloud, a suite of customer relationship management tools leveraging generative AI models such as Einstein GPT, stands out as a notable innovation. This suite aims to revolutionize customer interactions by automating processes and boosting productivity. For instance, Salesforce Inc. introduced AI Cloud in June 2022, offering capabilities within its customer relationship management platform, including auto-generation of personalized emails, chat replies, content, and even code prediction. This advancement reflects a shift towards automated and personalized customer interactions, empowering businesses to streamline operations and deliver tailored experiences at scale.

In December 2023, Zillow Group acquired Follow Up Boss, signaling a strategic move to enhance the real estate industry's customer experience. Follow Up Boss, a specialist in real estate customer relationship management software, was acquired to augment Zillow Group's suite of tools and services for professionals in the sector. Despite the acquisition, Follow Up Boss will maintain its independent operations, serving its existing client base. Zillow Group plans to invest in the development of new products and features to support agents and foster business growth, underscoring its commitment to elevating the real estate customer relationship management landscape.

Major companies operating in the customer relationship management market are Microsoft Corporation, IBM Corporation, Oracle Corporation, SAP SE, Hewlett Packard Enterprise Development LP, Salesforce Inc., Adobe Inc., ServiceNow Inc., Amdocs Limited, Sage Group plc, NICE Systems Ltd., HubSpot Inc., Zoho Corporation, Pegasystems Inc., Zendesk Inc., WebMD LLC, Monday.com Ltd., Freshworks Inc., Jive Software, Acquia Inc., Ramco Systems, SugarCRM Inc., Insightly Inc., Copper CRM Inc., Verint Systems Inc., INFOR Inc., Aurea Inc., Nimble

North America was the largest region in the customer relationship management market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer relationship management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the customer relationship management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The customer relationship management market includes revenues earned by entities by providing services such as customer service, customer experience management, marketing automation, and service automation. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

  • Including: 1) By Component: Software; Services
  • 2) By Deployment: On-Premises; Cloud
  • 3) By Enterprise Size: Large Enterprises; Small And Medium-Sized Enterprises
  • 4) By Application: Marketing And Sales Automation; Customer Management; Lead Generation And Customer Retention; Customer Support And Contact Centre; CRM Analytics; Social Media Management
  • 5) By Vertical: Banking, Financial Services And Insurance (BFSI); Manufacturing; Information Technology And Telecommunications; Retail And Consumer Goods; Healthcare; Government; Transportation And Logistics
  • Covering: Microsoft Corporation; IBM Corporation; Oracle Corporation; SAP SE; Hewlett Packard Enterprise Development LP

Table of Contents

1. Executive Summary

2. Customer Relationship Management Market Characteristics

3. Customer Relationship Management Market Trends And Strategies

4. Customer Relationship Management Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Customer Relationship Management Market Size and Growth

  • 5.1. Global Customer Relationship Management Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Customer Relationship Management Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Customer Relationship Management Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Customer Relationship Management Market Segmentation

  • 6.1. Global Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Software
  • Services
  • 6.2. Global Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • On-Premises
  • Cloud
  • 6.3. Global Customer Relationship Management Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Large Enterprises
  • Small And Medium-sized Enterprises
  • 6.4. Global Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Marketing And Sales Automation
  • Customer Management
  • Lead Generation And Customer Retention
  • Customer Support And Contact Centre
  • CRM Analytics
  • Social Media Management
  • 6.5. Global Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Banking, Financial Services And Insurance (BFSI)
  • Manufacturing
  • Information Technology And Telecommunications
  • Retail And Consumer Goods
  • Healthcare
  • Government
  • Transportation And Logistics
  • Other Vertical

7. Customer Relationship Management Market Regional And Country Analysis

  • 7.1. Global Customer Relationship Management Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Customer Relationship Management Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Customer Relationship Management Market

  • 8.1. Asia-Pacific Customer Relationship Management Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Customer Relationship Management Market

  • 9.1. China Customer Relationship Management Market Overview
  • 9.2. China Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Customer Relationship Management Market

  • 10.1. India Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Customer Relationship Management Market

  • 11.1. Japan Customer Relationship Management Market Overview
  • 11.2. Japan Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Customer Relationship Management Market

  • 12.1. Australia Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Customer Relationship Management Market

  • 13.1. Indonesia Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Customer Relationship Management Market

  • 14.1. South Korea Customer Relationship Management Market Overview
  • 14.2. South Korea Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Customer Relationship Management Market

  • 15.1. Western Europe Customer Relationship Management Market Overview
  • 15.2. Western Europe Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Customer Relationship Management Market

  • 16.1. UK Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Customer Relationship Management Market

  • 17.1. Germany Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Customer Relationship Management Market

  • 18.1. France Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.2. France Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.3. France Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Customer Relationship Management Market

  • 19.1. Italy Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.2. Italy Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.3. Italy Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Customer Relationship Management Market

  • 20.1. Spain Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.2. Spain Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.3. Spain Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Customer Relationship Management Market

  • 21.1. Eastern Europe Customer Relationship Management Market Overview
  • 21.2. Eastern Europe Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Customer Relationship Management Market

  • 22.1. Russia Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Customer Relationship Management Market

  • 23.1. North America Customer Relationship Management Market Overview
  • 23.2. North America Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Customer Relationship Management Market

  • 24.1. USA Customer Relationship Management Market Overview
  • 24.2. USA Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Customer Relationship Management Market

  • 25.1. Canada Customer Relationship Management Market Overview
  • 25.2. Canada Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Customer Relationship Management Market

  • 26.1. South America Customer Relationship Management Market Overview
  • 26.2. South America Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Customer Relationship Management Market

  • 27.1. Brazil Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Customer Relationship Management Market

  • 28.1. Middle East Customer Relationship Management Market Overview
  • 28.2. Middle East Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Customer Relationship Management Market

  • 29.1. Africa Customer Relationship Management Market Overview
  • 29.2. Africa Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Customer Relationship Management Market Competitive Landscape And Company Profiles

  • 30.1. Customer Relationship Management Market Competitive Landscape
  • 30.2. Customer Relationship Management Market Company Profiles
    • 30.2.1. Microsoft Corporation
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. IBM Corporation
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. Oracle Corporation
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. SAP SE
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. Hewlett Packard Enterprise Development LP
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. Customer Relationship Management Market Other Major And Innovative Companies

  • 31.1. Salesforce Inc.
  • 31.2. Adobe Inc.
  • 31.3. ServiceNow Inc.
  • 31.4. Amdocs Limited
  • 31.5. Sage Group plc
  • 31.6. NICE Systems Ltd.
  • 31.7. HubSpot Inc.
  • 31.8. Zoho Corporation
  • 31.9. Pegasystems Inc.
  • 31.10. Zendesk Inc.
  • 31.11. WebMD LLC
  • 31.12. Monday.com Ltd.
  • 31.13. Freshworks Inc.
  • 31.14. Jive Software
  • 31.15. Acquia Inc.

32. Global Customer Relationship Management Market Competitive Benchmarking

33. Global Customer Relationship Management Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Customer Relationship Management Market

35. Customer Relationship Management Market Future Outlook and Potential Analysis

  • 35.1 Customer Relationship Management Market In 2028 - Countries Offering Most New Opportunities
  • 35.2 Customer Relationship Management Market In 2028 - Segments Offering Most New Opportunities
  • 35.3 Customer Relationship Management Market In 2028 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer