クラウドITSM市場規模、シェア、成長分析：提供別、展開モード別、組織規模別、エンドユース産業別、地域別 - 産業予測 2025～2032年

クラウドITSMの世界市場規模は、2023年に81億米ドルと評価され、2024年の94億3,000万米ドルから2032年には317億7,000万米ドルに成長し、予測期間中（2025年～2032年）のCAGRは16.4％で成長する見通しです。

世界のクラウドITサービス管理（ITSM）市場は、ITサービスのニーズにクラウドベースのソリューションを採用する企業が増えていることから、大幅な成長を遂げています。この急成長の背景には、柔軟性、拡張性、コスト効率に優れたクラウドITSMがあります。クラウドITSMは、デジタルトランスフォーメーションの高まり、リモートワークの需要、IT効率の向上を背景に、企業が業務を最適化し、サービス提供を改善することを可能にします。同市場は、インシデント・問題管理から資産管理まで、さまざまなサービスを提供しており、プロセスの自動化やITチーム間のコラボレーション強化を可能にしています。主要企業は、AIや機械学習などの先進技術で革新を進めており、多様な組織要件を満たすハイブリッドITSMソリューションが登場し、最終的には従業員と顧客の双方のユーザー体験を向上させています。

目次

イントロダクション

• 調査の目的
• 調査範囲
• 定義

調査手法

• 情報調達
• 二次と一次データの方法
• 市場規模予測
• 市場の前提条件と制限

エグゼクティブサマリー

• 世界市場の見通し
• 供給と需要の動向分析
• セグメント別機会分析

市場力学と見通し

• 市場概要
• 市場規模
• 市場力学
  • 促進要因と機会
  • 抑制要因と課題
• ポーターの分析

主な市場の考察

• 重要成功要因
• 競合の程度
• 主な投資機会
• 市場エコシステム
• 市場の魅力指数（2024年）
• PESTEL分析
• マクロ経済指標
• バリューチェーン分析
• 価格分析
• 規制情勢
• ケーススタディ

クラウドITSM市場規模：提供別& CAGR（2025-2032）

• 市場概要
• ソリューション
  • サービスポートフォリオ管理
  • 構成と変更管理
  • サービスデスクソフトウェア
  • 運用とパフォーマンス管理
  • ダッシュボードレポート分析
• サービス
  • プロフェッショナルサービス
  • マネージドサービス

クラウドITSM市場規模：展開モード別& CAGR（2025-2032）

• 市場概要
• パブリッククラウド
• プライベートクラウド
• ハイブリッドクラウド

クラウドITSM市場規模：組織規模別& CAGR（2025-2032）

• 市場概要
• 中小企業
• 大企業

クラウドITSM市場規模：最終用途産業別& CAGR（2025-2032）

• 市場概要
• BFSI
• 教育
• エネルギー・公益事業
• 政府および公共部門
• ヘルスケアとライフサイエンス
• ITとITeS
• 製造業
• メディアとエンターテイメント
• 小売・消費財
• 通信
• その他

クラウドITSM市場規模：地域別& CAGR（2025-2032）

• 北米
  • 米国
  • カナダ
• 欧州
  • ドイツ
  • スペイン
  • フランス
  • 英国
  • イタリア
  • その他欧州地域
• アジア太平洋地域
  • 中国
  • インド
  • 日本
  • 韓国
  • その他アジア太平洋地域
• ラテンアメリカ
  • ブラジル
  • その他ラテンアメリカ地域
• 中東・アフリカ
  • GCC諸国
  • 南アフリカ
  • その他中東・アフリカ

競合情報

• 上位5社の比較
• 主要企業の市場ポジショニング（2024年）
• 主な市場企業が採用した戦略
• 最近の市場動向
• 企業の市場シェア分析（2024年）
• 主要企業の企業プロファイル
  • 企業の詳細
  • 製品ポートフォリオ分析
  • 企業のセグメント別シェア分析
  • 収益の前年比比較（2022-2024）

主要企業プロファイル

• 4ME（Netherlands）
• Aisera（United States）
• Atlassian（Australia）
• BMC Software（United States）
• Broadcom（United States）
• EasyVista（France）
• Efecte（Finland）
• Freshworks（United States）
• GOTO（United States）
• HaloITSM（United Kingdom）
• Hornbill（United Kingdom）
• IBM（United States）
• InvGate（Argentina）

結論と提言

Global Cloud ITSM Market size was valued at USD 8.1 billion in 2023 and is poised to grow from USD 9.43 billion in 2024 to USD 31.77 billion by 2032, growing at a CAGR of 16.4% during the forecast period (2025-2032).

The global cloud IT service management (ITSM) market is witnessing substantial growth as organizations increasingly embrace cloud-based solutions for their IT service needs. This surge is fueled by the flexibility, scalability, and cost-effectiveness of Cloud ITSM, which allows businesses to optimize operations and improve service delivery amidst a backdrop of rising digital transformation, remote work demands, and a push for greater IT efficiency. The market features a variety of services, from incident and problem management to asset management, enabling automation of processes and enhancing collaboration between IT teams. Key players are innovating with advanced technologies, including AI and machine learning, and hybrid ITSM solutions are emerging to meet diverse organizational requirements, ultimately enhancing user experiences for both employees and customers.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Cloud ITSM market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Cloud ITSM Market Segments Analysis

Global Cloud ITSM Market is segmented by Offering, Deployment Mode, Organization Size, End Use Industry and region. Based on Offering, the market is segmented into Solutions and Services. Based on Deployment Mode, the market is segmented into Public Cloud, Private Cloud and Hybrid Cloud. Based on Organization Size, the market is segmented into SMEs and Large Enterprises. Based on End Use Industry, the market is segmented into BFSI, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, IT & ITeS, Manufacturing, Media & Entertainment, Retail & Consumer Goods, Telecommunications and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Cloud ITSM Market

The Global Cloud IT Service Management (ITSM) market is significantly driven by the advantages of cloud-based ITSM solutions, which provide businesses with the necessary scalability and flexibility to respond to dynamic requirements and workloads. With the ability to seamlessly adjust ITSM resources as demands fluctuate, organizations benefit from the removal of constraints imposed by traditional physical infrastructure. This inherent agility not only enhances the efficiency of service delivery but also ensures that support systems remain aligned with the ever-evolving needs of the business, facilitating better management of IT services in a rapidly changing environment.

Restraints in the Global Cloud ITSM Market

Despite significant investments in security by Cloud ITSM providers, apprehensions regarding data breaches, unauthorized access, and potential data loss continue to loom. Organizations often exhibit reluctance to transition sensitive ITSM processes and data to the cloud, primarily driven by fears surrounding security vulnerabilities and the complexities of compliance. This hesitation can hinder the widespread adoption of Cloud ITSM solutions, as businesses weigh the perceived risks against the benefits of migrating their operations to cloud-based platforms. As a result, these concerns act as a substantial barrier to growth within the global Cloud ITSM market, limiting its potential development and expansion.

Market Trends of the Global Cloud ITSM Market

The Global Cloud IT Service Management (ITSM) market is currently experiencing a notable trend towards hybrid cloud adoption, as organizations increasingly seek to optimize their IT service management processes by combining on-premises infrastructure with public and private cloud resources. This hybrid model offers remarkable flexibility, scalability, and cost-efficiency, empowering businesses to align their IT operations with specific needs while addressing regulatory and data security challenges. Consequently, Cloud ITSM providers are prioritizing the development of robust integration and management solutions tailored for hybrid environments. Such advancements ensure that organizations can efficiently oversee their IT services across diverse cloud models, further driving the market's growth trajectory.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Regulatory Landscape
• Case Studies

Global Cloud ITSM Market Size by Offering & CAGR (2025-2032)

• Market Overview
• Solutions
  • Service Portfolio Management
  • Configuration & Change Management
  • Service Desk Software
  • Operations & Performance Management
  • Dashboard, Reporting & Analytics
• Services
  • Professional Services
  • Managed Services

Global Cloud ITSM Market Size by Deployment Mode & CAGR (2025-2032)

• Market Overview
• Public Cloud
• Private Cloud
• Hybrid Cloud

Global Cloud ITSM Market Size by Organization Size & CAGR (2025-2032)

• Market Overview
• SMEs
• Large Enterprises

Global Cloud ITSM Market Size by End Use Industry & CAGR (2025-2032)

• Market Overview
• BFSI
• Education
• Energy & Utilities
• Government & Public Sector
• Healthcare & Life Sciences
• IT & ITeS
• Manufacturing
• Media & Entertainment
• Retail & Consumer Goods
• Telecommunications
• Others

Global Cloud ITSM Market Size & CAGR (2025-2032)

• North America (Offering, Deployment Mode, Organization Size, End Use Industry)
  • US
  • Canada
• Europe (Offering, Deployment Mode, Organization Size, End Use Industry)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Offering, Deployment Mode, Organization Size, End Use Industry)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Offering, Deployment Mode, Organization Size, End Use Industry)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Offering, Deployment Mode, Organization Size, End Use Industry)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• 4ME (Netherlands)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Aisera (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Atlassian (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BMC Software (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Broadcom (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• EasyVista (France)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Efecte (Finland)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Freshworks (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GOTO (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HaloITSM (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Hornbill (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• InvGate (Argentina)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations