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クラウドベースITSMの世界市場調査レポート：産業分析、規模、シェア、成長、動向、2025年から2033年までの予測

Global Cloud-Based ITSM Market Research Report- Industry Analysis, Size, Share, Growth, Trends and Forecast 2025 to 2033

出版日
ページ情報
英文 178 Pages
納期
即日から翌営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=145.12円
クラウドベースITSMの世界市場調査レポート：産業分析、規模、シェア、成長、動向、2025年から2033年までの予測
出版日: 2025年06月01日
発行: Value Market Research
ページ情報: 英文 178 Pages
納期: 即日から翌営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

クラウドベースITSMの世界市場規模は、2024年の236億3,000万米ドルから2033年には1,200億米ドルに成長し、2026年から2033年の予測期間中に19.79％の堅調な年間平均成長率（CAGR）を示すと予測されます。

クラウドベースのITサービス管理（ITSM）市場は、IT運用の合理化とサービス提供の強化に対する企業のニーズの高まりに後押しされ、急速な成長を遂げています。企業がデジタルファースト戦略に移行するにつれ、柔軟で拡張性の高いITSMソリューションに対する需要が急増しています。クラウドベースITSMプラットフォームには、インフラコストの削減、アクセシビリティの向上、他のクラウドサービスとの統合機能など、数多くの利点があります。このようなクラウド導入へのシフトにより、企業は変化するビジネスニーズや顧客の期待により効果的に対応できるようになり、最終的に業務効率とサービス品質が向上します。

人工知能（AI）と機械学習（ML）の技術革新により、ITサービス管理ツールの機能が強化されています。これらのテクノロジーは、予測分析、自動発券、サービスリクエストのインテリジェントなルーティングを可能にし、ITチームがプロアクティブに問題に対処し、応答時間を改善することを可能にします。さらに、チャットボットやバーチャルアシスタントがITSMプラットフォームに統合されることで、ユーザーとのやり取りが効率化され、インスタントサポートが提供されるため、全体的なユーザーエクスペリエンスがさらに向上します。IT運用を最適化するためにテクノロジーを活用する価値を認識する企業が増えており、クラウドベースITSM市場は堅調な成長が見込まれています。

クラウドベースITSM市場の将来は、サイバーセキュリティとデータ保護の重視の高まりにも影響されます。組織がITサービスをクラウドに移行するにつれ、機密データのセキュリティを確保することが最重要課題となっています。クラウドベースITSMプロバイダーは、暗号化、多要素認証、業界規制への準拠など、高度なセキュリティ対策を導入することで対応しています。さらに、リモートワークの増加により、コラボレーションを促進し、分散チームをサポートするITSMソリューションの需要が高まっています。市場が進化を続ける中、クラウドベースITSMは、企業がサービスの卓越性とセキュリティを確保しながら、現代のIT環境の複雑さを乗り切る上で重要な役割を果たすでしょう。

当社のレポートは、様々な業界や市場に関する包括的かつ実用的な洞察をお客様に提供するために、綿密に作成されています。各レポートは、市場情勢を完全に理解するために、いくつかの重要な要素を含んでいます：

市場概要：定義、分類、業界の現状など、市場に関する詳細なイントロダクション。

市場力学：市場成長に影響を与える主な促進要因・抑制要因・機会・課題を詳細に分析します。このセクションでは、技術の進歩、規制の変更、新たな動向などの要因を検証します。

セグメンテーション分析：製品タイプ、用途、エンドユーザー、地域などの基準に基づき、市場を明確なセグメントに内訳。この分析により、各セグメントの業績と将来性を明らかにします。

競合情勢：市場シェア、製品ポートフォリオ、戦略的イニシアティブ、財務実績など、主要市場プレイヤーの包括的評価。主要企業が採用する競合力学と主要戦略に関する考察を提供します。

市場予測：過去のデータと現在の市場状況に基づき、一定期間における市場規模と成長動向を予測します。これには、定量的分析と将来の市場軌跡を示すグラフ表示が含まれます。

地域分析：地域ごとの市場パフォーマンスを評価し、主要市場や地域動向を明らかにします。地域の市場力学とビジネスチャンスを理解するのに役立ちます。

新たな動向と機会：現在の市場動向と新たな市場動向、技術革新、潜在的な投資対象分野を特定します。将来の市場開拓と成長見通しに関する洞察を提供します。

目次

第1章 序文

第2章 エグゼクティブサマリー

  • 市場のハイライト
  • 世界市場スナップショット

第3章 クラウドベースITSM産業分析

  • イントロダクション：市場力学
  • 市場促進要因
  • 市場抑制要因
  • 機会
  • 業界動向
  • ポーターのファイブフォース分析
  • 市場の魅力分析

第4章 バリューチェーン分析

  • バリューチェーン分析
  • 原材料分析
    • 原材料リスト
    • 原材料メーカーリスト
    • 主要原材料の価格動向
  • 潜在的バイヤーリスト
  • マーケティングチャネル
    • ダイレクトマーケティング
    • インダイレクトマーケティング
    • マーケティングチャネル発展動向

第5章 クラウドベースITSMの世界市場分析：展開モデル別

  • 概要
  • 過去および予測データ分析
  • パブリッククラウド
  • プライベートクラウド
  • ハイブリッドクラウド

第6章 クラウドベースITSMの世界市場分析：組織規模別

  • 概要
  • 過去および予測データ分析
  • 中小企業（SMEs）
  • 大企業

第7章 クラウドベースITSMの世界市場分析：業界別

  • 概要
  • 過去および予測データ分析
  • IT・通信
  • 銀行・金融サービス
  • 製造業
  • ヘルスケア
  • 小売・消費財

第8章 クラウドベースITSMの世界市場分析：機能別

  • 概要
  • 過去および予測データ分析
  • インシデント管理
  • 問題管理
  • 変更管理
  • サービスレベル管理
  • 構成管理

第9章 クラウドベースITSMの世界市場分析：ベンダータイプ別

  • 概要
  • 過去および予測データ分析
  • ピュアプレイクラウドITSMベンダー
  • 従来のクラウドITSMベンダー
  • マネージドサービスプロバイダー（MSP）

第10章 クラウドベースITSMの世界市場分析：地域別

  • 地域別展望
  • イントロダクション
  • 北米の売上分析
    • 概要、実績と予測
    • 北米：セグメント別
    • 北米国別
    • 米国
    • カナダ
    • メキシコ
  • 欧州売上分析
    • 概要、実績と予測
    • 欧州セグメント別
    • 欧州国別
    • 英国
    • フランス
    • ドイツ
    • イタリア
    • ロシア
    • その他欧州
  • アジア太平洋地域売上分析
    • 概要、実績と予測
    • アジア太平洋地域セグメント別
    • アジア太平洋地域国別
    • 中国
    • インド
    • 日本
    • 韓国
    • オーストラリア
    • 東南アジア
    • その他アジア太平洋地域
  • ラテンアメリカ売上分析
    • 概要、実績と予測
    • ラテンアメリカセグメント別
    • ラテンアメリカ国別
    • ブラジル
    • アルゼンチン
    • ペルー
    • チリ
    • その他ラテンアメリカ
  • 中東・アフリカ売上分析
    • 概要、実績と予測
    • 中東・アフリカセグメント別
    • 中東・アフリカ国別一覧
    • サウジアラビア
    • アラブ首長国連邦
    • イスラエル
    • 南アフリカ
    • その他中東とアフリカ

第11章 クラウドベースITSM企業の競合情勢

  • クラウドベースITSM市場の競合
  • パートナーシップ/協業/契約
  • 合併・買収
  • 新製品の発表
  • その他の開発

第12章 企業プロファイル

  • 上位企業の市場シェア分析
  • 市場集中度
  • BMC Software
  • SAP
  • Pegasystems
  • Micro Focus
  • Microsoft
  • Freshworks
  • IBM
  • Atlassian
  • Oracle
  • Salesforce
  • Ivanti
  • ManageEngine
  • ServiceNow
  • Cherwell Software
図表

LIST OF TABLES

  • Market Snapshot
  • Drivers: Impact Analysis
  • Restraints: Impact Analysis
  • List of Raw Material
  • List of Raw Material Manufactures
  • Analysis By Deployment Model (USD MN)
  • Public Cloud Market Sales By Geography (USD MN)
  • Private Cloud Market Sales By Geography (USD MN)
  • Hybrid Cloud Market Sales By Geography (USD MN)
  • Analysis By Organization Size (USD MN)
  • Small and Medium-sized Enterprises (SMEs) Market Sales By Geography (USD MN)
  • Large Enterprises Market Sales By Geography (USD MN)
  • Analysis By Industry Vertical (USD MN)
  • IT and Telecom Market Sales By Geography (USD MN)
  • Banking and Financial Services Market Sales By Geography (USD MN)
  • Manufacturing Market Sales By Geography (USD MN)
  • Healthcare Market Sales By Geography (USD MN)
  • Retail and Consumer Goods Market Sales By Geography (USD MN)
  • Analysis By Functionality (USD MN)
  • Incident Management Market Sales By Geography (USD MN)
  • Problem Management Market Sales By Geography (USD MN)
  • Change Management Market Sales By Geography (USD MN)
  • Service Level Management Market Sales By Geography (USD MN)
  • Configuration Management Market Sales By Geography (USD MN)
  • Analysis By Vendor Type (USD MN)
  • Pure-play Cloud ITSM Vendors Market Sales By Geography (USD MN)
  • Traditional ITSM Vendors with Cloud Offerings Market Sales By Geography (USD MN)
  • Managed Service Providers (MSPs) Market Sales By Geography (USD MN)
  • Global Cloud-Based ITSM Market Sales By Geography (USD MN)
  • North America Market Analysis (USD MN)
  • United States Market Analysis (USD MN)
  • Canada Market Analysis (USD MN)
  • Mexico Market Analysis (USD MN)
  • Europe Market Analysis (USD MN)
  • Europe Market Estimate By Country (USD MN)
  • United Kingdom Market Analysis (USD MN)
  • France Market Analysis (USD MN)
  • Germany Market Analysis (USD MN)
  • Italy Market Analysis (USD MN)
  • Russia Market Analysis (USD MN)
  • Spain Market Analysis (USD MN)
  • Rest of Europe Market Analysis (USD MN)
  • Asia Pacific Market Analysis (USD MN)
  • China Market Analysis (USD MN)
  • Japan Market Analysis (USD MN)
  • India Market Analysis (USD MN)
  • South Korea Market Analysis (USD MN)
  • Australia Market Analysis (USD MN)
  • South East Asia Market Analysis (USD MN)
  • Rest of Asia Pacific Market Analysis (USD MN)
  • Latin America Market Analysis (USD MN)
  • Brazil Market Analysis (USD MN)
  • Argentina Market Analysis (USD MN)
  • Peru Market Analysis (USD MN)
  • Chile Market Analysis (USD MN)
  • Rest of Latin America Market Analysis (USD MN)
  • Middle East & Africa Market Analysis (USD MN)
  • Saudi Arabia Market Analysis (USD MN)
  • UAE Market Analysis (USD MN)
  • Israel Market Analysis (USD MN)
  • South Africa Market Analysis (USD MN)
  • Rest of Middle East and Africa Market Analysis (USD MN)
  • Partnership/Collaboration/Agreement
  • Mergers And Acquisition

LIST OF FIGURES

  • Research Scope of Cloud-Based ITSM Report
  • Market Research Process
  • Market Research Methodology
  • Global Cloud-Based ITSM Market Size, By Region (USD MN)
  • Porters Five Forces Analysis
  • Market Attractiveness Analysis By Deployment Model
  • Market Attractiveness Analysis By Organization Size
  • Market Attractiveness Analysis By Industry Vertical
  • Market Attractiveness Analysis By Functionality
  • Market Attractiveness Analysis By Vendor Type
  • Market Attractiveness Analysis By Region
  • Value Chain Analysis
  • Global Market Analysis By Deployment Model (USD MN)
  • Public Cloud Market Sales By Geography (USD MN)
  • Private Cloud Market Sales By Geography (USD MN)
  • Hybrid Cloud Market Sales By Geography (USD MN)
  • Global Market Analysis By Organization Size (USD MN)
  • Small and Medium-sized Enterprises (SMEs) Market Sales By Geography (USD MN)
  • Large Enterprises Market Sales By Geography (USD MN)
  • Global Market Analysis By Industry Vertical (USD MN)
  • IT and Telecom Market Sales By Geography (USD MN)
  • Banking and Financial Services Market Sales By Geography (USD MN)
  • Manufacturing Market Sales By Geography (USD MN)
  • Healthcare Market Sales By Geography (USD MN)
  • Retail and Consumer Goods Market Sales By Geography (USD MN)
  • Global Market Analysis By Functionality (USD MN)
  • Incident Management Market Sales By Geography (USD MN)
  • Problem Management Market Sales By Geography (USD MN)
  • Change Management Market Sales By Geography (USD MN)
  • Service Level Management Market Sales By Geography (USD MN)
  • Configuration Management Market Sales By Geography (USD MN)
  • Global Market Analysis By Vendor Type (USD MN)
  • Pure-play Cloud ITSM Vendors Market Sales By Geography (USD MN)
  • Traditional ITSM Vendors with Cloud Offerings Market Sales By Geography (USD MN)
  • Managed Service Providers (MSPs) Market Sales By Geography (USD MN)
  • Global Market Sales (USD MN)
  • North America Market Sales (USD MN)
  • Europe Market Sales (USD MN)
  • Asia Pacific Market Sales (USD MN)
  • Latin America Market Sales (USD MN)
  • Middle East & Africa Market Sales (USD MN)
  • Recent Development in Industry
  • Top Company Market Share Analysis

Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

目次
Product Code: VMR11210904

Global Cloud-Based ITSM Market size is anticipated to grow from USD 23.63 Billion in 2024 to USD 120 Billion by 2033, showcasing a robust Compound Annual Growth Rate (CAGR) of 19.79% during the forecast period of 2026 to 2033.

The cloud-based IT service management (ITSM) market is experiencing rapid growth, driven by the increasing need for organizations to streamline their IT operations and enhance service delivery. As businesses transition to digital-first strategies, the demand for flexible and scalable ITSM solutions is surging. Cloud-based ITSM platforms offer numerous advantages, including reduced infrastructure costs, improved accessibility, and the ability to integrate with other cloud services. This shift towards cloud adoption is enabling organizations to respond more effectively to changing business needs and customer expectations, ultimately enhancing operational efficiency and service quality.

Technological advancements are significantly shaping the cloud-based ITSM landscape, with innovations in artificial intelligence (AI) and machine learning (ML) enhancing the capabilities of IT service management tools. These technologies enable predictive analytics, automated ticketing, and intelligent routing of service requests, allowing IT teams to proactively address issues and improve response times. Additionally, the integration of chatbots and virtual assistants into ITSM platforms is streamlining user interactions and providing instant support, further enhancing the overall user experience. As organizations increasingly recognize the value of leveraging technology to optimize their IT operations, the cloud-based ITSM market is expected to witness robust growth.

The future of the cloud-based ITSM market will also be influenced by the growing emphasis on cybersecurity and data protection. As organizations migrate their IT services to the cloud, ensuring the security of sensitive data becomes paramount. Cloud-based ITSM providers are responding by implementing advanced security measures, such as encryption, multi-factor authentication, and compliance with industry regulations. Furthermore, the rise of remote work is driving the demand for ITSM solutions that facilitate collaboration and support distributed teams. As the market continues to evolve, cloud-based ITSM will play a crucial role in enabling organizations to navigate the complexities of modern IT environments while ensuring service excellence and security.

Our reports are meticulously crafted to provide clients with comprehensive and actionable insights into various industries and markets. Each report encompasses several critical components to ensure a thorough understanding of the market landscape:

Market Overview: A detailed introduction to the market, including definitions, classifications, and an overview of the industry's current state.

Market Dynamics: In-depth analysis of key drivers, restraints, opportunities, and challenges influencing market growth. This section examines factors such as technological advancements, regulatory changes, and emerging trends.

Segmentation Analysis: Breakdown of the market into distinct segments based on criteria like product type, application, end-user, and geography. This analysis highlights the performance and potential of each segment.

Competitive Landscape: Comprehensive assessment of major market players, including their market share, product portfolio, strategic initiatives, and financial performance. This section provides insights into the competitive dynamics and key strategies adopted by leading companies.

Market Forecast: Projections of market size and growth trends over a specified period, based on historical data and current market conditions. This includes quantitative analyses and graphical representations to illustrate future market trajectories.

Regional Analysis: Evaluation of market performance across different geographical regions, identifying key markets and regional trends. This helps in understanding regional market dynamics and opportunities.

Emerging Trends and Opportunities: Identification of current and emerging market trends, technological innovations, and potential areas for investment. This section offers insights into future market developments and growth prospects.

SEGMENTATION COVERED IN THE REPORT

By Deployment Model

  • Public Cloud
  • Private Cloud
  • Hybrid Cloud

By Organization Size

  • Small and Medium-sized Enterprises (SMEs)
  • Large Enterprises

By Industry Vertical

  • IT and Telecom
  • Banking and Financial Services
  • Manufacturing
  • Healthcare
  • Retail and Consumer Goods

By Functionality

  • Incident Management
  • Problem Management
  • Change Management
  • Service Level Management
  • Configuration Management

By Vendor Type

  • Pure-play Cloud ITSM Vendors
  • Traditional ITSM Vendors with Cloud Offerings
  • Managed Service Providers (MSPs)
  • COMPANIES PROFILED
  • BMC Software
  • SAP
  • Pegasystems
  • Micro Focus
  • Microsoft
  • Freshworks
  • IBM
  • Atlassian
  • Oracle
  • Salesforce
  • Ivanti
  • ManageEngine
  • ServiceNow
  • Cherwell Software.
  • The above list can be customized.

TABLE OF CONTENTS

1. PREFACE

  • 1.1. Report Description
    • 1.1.1 Objective
    • 1.1.2 Target Audience
    • 1.1.3 Unique Selling Proposition (USP) & offerings
  • 1.2. Research Scope
  • 1.3. Research Methodology
    • 1.3.1 Market Research Process
    • 1.3.2 Market Research Methodology

2. EXECUTIVE SUMMARY

  • 2.1. Highlights of Market
  • 2.2. Global Market Snapshot

3. CLOUD-BASED ITSM INDUSTRY ANALYSIS

  • 3.1. Introduction - Market Dynamics
  • 3.2. Market Drivers
  • 3.3. Market Restraints
  • 3.4. Opportunities
  • 3.5. Industry Trends
  • 3.6. Porter's Five Force Analysis
  • 3.7. Market Attractiveness Analysis
    • 3.7.1 Market Attractiveness Analysis By Deployment Model
    • 3.7.2 Market Attractiveness Analysis By Organization Size
    • 3.7.3 Market Attractiveness Analysis By Industry Vertical
    • 3.7.4 Market Attractiveness Analysis By Functionality
    • 3.7.5 Market Attractiveness Analysis By Vendor Type
    • 3.7.6 Market Attractiveness Analysis By Region

4. VALUE CHAIN ANALYSIS

  • 4.1. Value Chain Analysis
  • 4.2. Raw Material Analysis
    • 4.2.1 List of Raw Materials
    • 4.2.2 Raw Material Manufactures List
    • 4.2.3 Price Trend of Key Raw Materials
  • 4.3. List of Potential Buyers
  • 4.4. Marketing Channel
    • 4.4.1 Direct Marketing
    • 4.4.2 Indirect Marketing
    • 4.4.3 Marketing Channel Development Trend

5. GLOBAL CLOUD-BASED ITSM MARKET ANALYSIS BY DEPLOYMENT MODEL

  • 5.1. Overview By Deployment Model
  • 5.2. Historical and Forecast Data Analysis By Deployment Model
  • 5.3. Public Cloud Historic and Forecast Sales By Regions
  • 5.4. Private Cloud Historic and Forecast Sales By Regions
  • 5.5. Hybrid Cloud Historic and Forecast Sales By Regions

6. GLOBAL CLOUD-BASED ITSM MARKET ANALYSIS BY ORGANIZATION SIZE

  • 6.1. Overview By Organization Size
  • 6.2. Historical and Forecast Data Analysis By Organization Size
  • 6.3. Small and Medium-sized Enterprises (SMEs) Historic and Forecast Sales By Regions
  • 6.4. Large Enterprises Historic and Forecast Sales By Regions

7. GLOBAL CLOUD-BASED ITSM MARKET ANALYSIS BY INDUSTRY VERTICAL

  • 7.1. Overview By Industry Vertical
  • 7.2. Historical and Forecast Data Analysis By Industry Vertical
  • 7.3. IT and Telecom Historic and Forecast Sales By Regions
  • 7.4. Banking and Financial Services Historic and Forecast Sales By Regions
  • 7.5. Manufacturing Historic and Forecast Sales By Regions
  • 7.6. Healthcare Historic and Forecast Sales By Regions
  • 7.7. Retail and Consumer Goods Historic and Forecast Sales By Regions

8. GLOBAL CLOUD-BASED ITSM MARKET ANALYSIS BY FUNCTIONALITY

  • 8.1. Overview By Functionality
  • 8.2. Historical and Forecast Data Analysis By Functionality
  • 8.3. Incident Management Historic and Forecast Sales By Regions
  • 8.4. Problem Management Historic and Forecast Sales By Regions
  • 8.5. Change Management Historic and Forecast Sales By Regions
  • 8.6. Service Level Management Historic and Forecast Sales By Regions
  • 8.7. Configuration Management Historic and Forecast Sales By Regions

9. GLOBAL CLOUD-BASED ITSM MARKET ANALYSIS BY VENDOR TYPE

  • 9.1. Overview By Vendor Type
  • 9.2. Historical and Forecast Data Analysis By Vendor Type
  • 9.3. Pure-play Cloud ITSM Vendors Historic and Forecast Sales By Regions
  • 9.4. Traditional ITSM Vendors with Cloud Offerings Historic and Forecast Sales By Regions
  • 9.5. Managed Service Providers (MSPs) Historic and Forecast Sales By Regions

10. GLOBAL CLOUD-BASED ITSM MARKET ANALYSIS BY GEOGRAPHY

  • 10.1. Regional Outlook
  • 10.2. Introduction
  • 10.3. North America Sales Analysis
    • 10.3.1 Overview, Historic and Forecast Data Sales Analysis
    • 10.3.2 North America By Segment Sales Analysis
    • 10.3.3 North America By Country Sales Analysis
    • 10.3.4 United States Sales Analysis
    • 10.3.5 Canada Sales Analysis
    • 10.3.6 Mexico Sales Analysis
  • 10.4. Europe Sales Analysis
    • 10.4.1 Overview, Historic and Forecast Data Sales Analysis
    • 10.4.2 Europe By Segment Sales Analysis
    • 10.4.3 Europe By Country Sales Analysis
    • 10.4.4 United Kingdom Sales Analysis
    • 10.4.5 France Sales Analysis
    • 10.4.6 Germany Sales Analysis
    • 10.4.7 Italy Sales Analysis
    • 10.4.8 Russia Sales Analysis
    • 10.4.9 Rest Of Europe Sales Analysis
  • 10.5. Asia Pacific Sales Analysis
    • 10.5.1 Overview, Historic and Forecast Data Sales Analysis
    • 10.5.2 Asia Pacific By Segment Sales Analysis
    • 10.5.3 Asia Pacific By Country Sales Analysis
    • 10.5.4 China Sales Analysis
    • 10.5.5 India Sales Analysis
    • 10.5.6 Japan Sales Analysis
    • 10.5.7 South Korea Sales Analysis
    • 10.5.8 Australia Sales Analysis
    • 10.5.9 South East Asia Sales Analysis
    • 10.5.10 Rest Of Asia Pacific Sales Analysis
  • 10.6. Latin America Sales Analysis
    • 10.6.1 Overview, Historic and Forecast Data Sales Analysis
    • 10.6.2 Latin America By Segment Sales Analysis
    • 10.6.3 Latin America By Country Sales Analysis
    • 10.6.4 Brazil Sales Analysis
    • 10.6.5 Argentina Sales Analysis
    • 10.6.6 Peru Sales Analysis
    • 10.6.7 Chile Sales Analysis
    • 10.6.8 Rest of Latin America Sales Analysis
  • 10.7. Middle East & Africa Sales Analysis
    • 10.7.1 Overview, Historic and Forecast Data Sales Analysis
    • 10.7.2 Middle East & Africa By Segment Sales Analysis
    • 10.7.3 Middle East & Africa By Country Sales Analysis
    • 10.7.4 Saudi Arabia Sales Analysis
    • 10.7.5 UAE Sales Analysis
    • 10.7.6 Israel Sales Analysis
    • 10.7.7 South Africa Sales Analysis
    • 10.7.8 Rest Of Middle East And Africa Sales Analysis

11. COMPETITIVE LANDSCAPE OF THE CLOUD-BASED ITSM COMPANIES

  • 11.1. Cloud-Based ITSM Market Competition
  • 11.2. Partnership/Collaboration/Agreement
  • 11.3. Merger And Acquisitions
  • 11.4. New Product Launch
  • 11.5. Other Developments

12. COMPANY PROFILES OF CLOUD-BASED ITSM INDUSTRY

  • 12.1. Top Companies Market Share Analysis
  • 12.2. Market Concentration Rate
  • 12.3. BMC Software
    • 12.3.1 Company Overview
    • 12.3.2 Company Revenue
    • 12.3.3 Products
    • 12.3.4 Recent Developments
  • 12.4. SAP
    • 12.4.1 Company Overview
    • 12.4.2 Company Revenue
    • 12.4.3 Products
    • 12.4.4 Recent Developments
  • 12.5. Pegasystems
    • 12.5.1 Company Overview
    • 12.5.2 Company Revenue
    • 12.5.3 Products
    • 12.5.4 Recent Developments
  • 12.6. Micro Focus
    • 12.6.1 Company Overview
    • 12.6.2 Company Revenue
    • 12.6.3 Products
    • 12.6.4 Recent Developments
  • 12.7. Microsoft
    • 12.7.1 Company Overview
    • 12.7.2 Company Revenue
    • 12.7.3 Products
    • 12.7.4 Recent Developments
  • 12.8. Freshworks
    • 12.8.1 Company Overview
    • 12.8.2 Company Revenue
    • 12.8.3 Products
    • 12.8.4 Recent Developments
  • 12.9. IBM
    • 12.9.1 Company Overview
    • 12.9.2 Company Revenue
    • 12.9.3 Products
    • 12.9.4 Recent Developments
  • 12.10. Atlassian
    • 12.10.1 Company Overview
    • 12.10.2 Company Revenue
    • 12.10.3 Products
    • 12.10.4 Recent Developments
  • 12.11. Oracle
    • 12.11.1 Company Overview
    • 12.11.2 Company Revenue
    • 12.11.3 Products
    • 12.11.4 Recent Developments
  • 12.12. Salesforce
    • 12.12.1 Company Overview
    • 12.12.2 Company Revenue
    • 12.12.3 Products
    • 12.12.4 Recent Developments
  • 12.13. Ivanti
    • 12.13.1 Company Overview
    • 12.13.2 Company Revenue
    • 12.13.3 Products
    • 12.13.4 Recent Developments
  • 12.14. ManageEngine
    • 12.14.1 Company Overview
    • 12.14.2 Company Revenue
    • 12.14.3 Products
    • 12.14.4 Recent Developments
  • 12.15. ServiceNow
    • 12.15.1 Company Overview
    • 12.15.2 Company Revenue
    • 12.15.3 Products
    • 12.15.4 Recent Developments
  • 12.16. Cherwell Software
    • 12.16.1 Company Overview
    • 12.16.2 Company Revenue
    • 12.16.3 Products
    • 12.16.4 Recent Developments

Note - In company profiling, financial details and recent developments are subject to availability or might not be covered in the case of private companies