カスタマージャーニー管理市場：サービス別、タッチポイント別、展開別、用途別、業種別-2023年～2030年の世界予測

カスタマージャーニー管理の世界市場は、2023年に169億5,000万米ドル、CAGR19.60%で大きく成長し、2030年には594億2,000万米ドルに達すると予測されています。

FPNVポジショニング・マトリックス

FPNVポジショニングマトリックスは世界のカスタマージャーニー管理市場を評価するために不可欠です。事業戦略と製品満足度の主要指標を調査することで、ベンダーの包括的な評価を提供し、ユーザーは特定のニーズに基づいた情報をもとに意思決定を行うことができます。この高度な分析により、ベンダーは成功の度合いが異なる4つの象限に整理されます：フォアフロント（F）、パスファインダー（P）、ニッチ（N）、バイタル（V）です。

市場シェア分析

市場シェア分析では、特定の市場領域におけるベンダーの現状を洞察することができます。全体的な収益、顧客基盤、その他の主要指標に対するベンダーの貢献度を比較することで、企業が市場シェアを争う際に、自社の業績や直面している状況をより深く理解することができます。また、本分析では、調査した基準年において、特定のセクターがどの程度競合しているのか、蓄積、断片化の優位性、合併の特徴についても明らかにしています。

本レポートは、以下のポイントに関する洞察を提供します：

1.市場の浸透度：主要企業が提供する市場に関する包括的な情報を提供します。

2.市場の発展：有利な新興市場に関する詳細情報を提供し、市場の成熟セグメントにおける浸透度を分析します。

3.市場の多様化：新製品の上市、未開発地域、最近の開発、投資に関する詳細情報を提供します。

4.市場の動向：COVID-19、ロシア・ウクライナ紛争、高インフレの累積的な影響を包括的に理解することができます。

5.競合の評価と情報：主要企業の市場シェア、戦略、製品、認証、規制状況、特許状況、製造能力を網羅的に評価します。

6.製品開発およびイノベーション：将来技術、研究開発活動、画期的な製品開発に関する知的洞察を提供します。

本レポートは、以下のような質問にお答えします：

1.カスタマージャーニー管理の世界市場規模および予測は？

2.予測期間中、世界のカスタマージャーニー管理市場を形成するCOVID-19の阻害要因と影響は？

3.カスタマージャーニー管理の世界市場において予測期間中に投資すべき製品/セグメント/用途/分野は？

4.カスタマージャーニー管理の世界市場における競争戦略は？

5.カスタマージャーニー管理の世界市場における技術動向と規制の枠組みは？

6.カスタマージャーニー管理の世界市場における主要ベンダーの市場シェアは？

7.カスタマージャーニー管理の世界市場への参入には、どのような形態や戦略的な動きが適していると考えられるか？

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

• 市場力学
  • 促進要因
    • カスタマージャーニー全体を通じて一貫した顧客体験の必要性
    • 消費者中心主義への注目の高まり
    • リアルタイムのクロスチャネル分析および可視化データのための単一インターフェースの可用性
  • 抑制要因
    • データ同期に伴う複雑な問題
    • データのプライバシーとセキュリティの問題
  • 機会
    • カスタマージャーニー管理の技術の進歩
    • 顧客の好みを予測するための顧客の意図に関する分析用途の拡大
  • 課題
    • 担当者に応じて技術の適切な組み合わせを選択
• 市場動向
• COVID-19の累積的な影響
• ロシア・ウクライナ紛争の累積的影響
• 高インフレの累積的影響
• ポーターのファイブフォース分析
• バリューチェーンとクリティカルパス分析
• 規制の枠組み
• 顧客のカスタマイズ

第6章 カスタマージャーニー管理市場：サービス別

• イントロダクション
• コンサルティングサービス
• マネージドサービス
• プロフェッショナルサービス
• サポートとメンテナンス

第7章 カスタマージャーニー管理市場：タッチポイント別

• イントロダクション
• 支店または店舗
• コールセンター
• Eメール
• モバイル
• ソーシャルメディア
• ウェブ

第8章 カスタマージャーニー管理市場：展開別

• イントロダクション
• クラウド
• オンプレミス

第9章 カスタマージャーニー管理市場：用途別

• イントロダクション
• ブランドマネジメント
• キャンペーン管理
• 顧客行動分析
• 顧客離れ分析
• 顧客のセグメンテーションとターゲティング
• 製品管理

第10章 カスタマージャーニー管理市場：業種別

• イントロダクション
• 自動車と輸送
• 企業財務
• 化学薬品および材料
• 消費財とサービス
• エネルギーと天然資源
• 飲食品
• 政府および公共部門
• ヘルスケア
• 製造および建設
• 軍事航空宇宙および防衛
• 医薬品
• 電気通信とコンピューティング

第11章 南北アメリカのカスタマージャーニー管理市場

• イントロダクション
• アルゼンチン
• ブラジル
• カナダ
• メキシコ
• 米国

第12章 アジア太平洋地域のカスタマージャーニー管理市場

• イントロダクション
• オーストラリア
• 中国
• インド
• インドネシア
• 日本
• マレーシア
• フィリピン
• シンガポール
• 韓国
• 台湾
• タイ
• ベトナム

第13章 欧州・中東・アフリカのカスタマージャーニー管理市場

• イントロダクション
• デンマーク
• エジプト
• フィンランド
• フランス
• ドイツ
• イスラエル
• イタリア
• オランダ
• ナイジェリア
• ノルウェー
• ポーランド
• カタール
• ロシア
• サウジアラビア
• 南アフリカ
• スペイン
• スウェーデン
• スイス
• トルコ
• アラブ首長国連邦
• 英国

第14章 競合情勢

• FPNVポジショニングマトリクス
• 市場シェア分析：主要企業別
• 競合シナリオ分析：主要企業別

第15章 掲載企業一覧

第16章 付録

• ディスカッションガイド
• ライセンスと価格について

LIST OF FIGURES

• FIGURE 1. CUSTOMER JOURNEY MANAGEMENT MARKET RESEARCH PROCESS
• FIGURE 2. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2022 VS 2030
• FIGURE 3. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
• FIGURE 4. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2022 VS 2030 (%)
• FIGURE 5. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2022 VS 2030 (%)
• FIGURE 6. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2022 VS 2030 (%)
• FIGURE 7. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2022 VS 2030 (%)
• FIGURE 8. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2022 VS 2030 (%)
• FIGURE 9. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY REGION, 2022 VS 2030 (%)
• FIGURE 10. CUSTOMER JOURNEY MANAGEMENT MARKET DYNAMICS
• FIGURE 11. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 12. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 13. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 14. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 15. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 16. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 17. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY STATE, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 18. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 19. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 20. CUSTOMER JOURNEY MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2022
• FIGURE 21. CUSTOMER JOURNEY MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2022

LIST OF TABLES

• TABLE 1. CUSTOMER JOURNEY MANAGEMENT MARKET SEGMENTATION & COVERAGE
• TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2022
• TABLE 3. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
• TABLE 4. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 5. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CONSULTING SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 6. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 7. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 8. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SUPPORT & MAINTENANCE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 9. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 10. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BRANCH OR STORE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 11. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CALL CENTER, BY REGION, 2018-2030 (USD MILLION)
• TABLE 12. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY EMAIL, BY REGION, 2018-2030 (USD MILLION)
• TABLE 13. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MOBILE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 14. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, BY REGION, 2018-2030 (USD MILLION)
• TABLE 15. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY WEB, BY REGION, 2018-2030 (USD MILLION)
• TABLE 16. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 17. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CLOUD, BY REGION, 2018-2030 (USD MILLION)
• TABLE 18. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 19. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 20. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BRAND MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 21. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CAMPAIGN MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 22. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER BEHAVIORAL ANALYSIS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 23. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER CHURN ANALYSIS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 24. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER SEGMENTATION & TARGETING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 25. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PRODUCT MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 26. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 27. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 28. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BUSINESS & FINANCE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 29. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CHEMICALS & MATERIALS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 30. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 31. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY ENERGY & NATURAL RESOURCES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 32. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY FOOD & BEVERAGE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 33. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2030 (USD MILLION)
• TABLE 34. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 35. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MANUFACTURING & CONSTRUCTION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 36. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MILITARY AEROSPACE & DEFENSE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 37. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PHARMACEUTICALS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 38. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TELECOMMUNICATIONS & COMPUTING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 39. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 40. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 41. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 42. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 43. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 44. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 45. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 46. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 47. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 48. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 49. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 50. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 51. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 52. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 53. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 54. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 55. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 56. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 57. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 58. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 59. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 60. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 61. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 62. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 63. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 64. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 65. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
• TABLE 66. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 67. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 68. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 69. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 70. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 71. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 72. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 73. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 74. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 75. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 76. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 77. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 78. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 79. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 80. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 81. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 82. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 83. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 84. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 85. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 86. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 87. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 88. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 89. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 90. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 91. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 92. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 93. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 94. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 95. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 96. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 97. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 98. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 99. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 100. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 101. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 102. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 103. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 104. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 105. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 106. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 107. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 108. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 109. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 110. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 111. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 112. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 113. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 114. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 115. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 116. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 117. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 118. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 119. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 120. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 121. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 122. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 123. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 124. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 125. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 126. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 127. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 128. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 129. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 130. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 131. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 132. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 133. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 134. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 135. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 136. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 137. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 138. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 139. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 140. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 141. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 142. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 143. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 144. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 145. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 146. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 147. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 148. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 149. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 150. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 151. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 152. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 153. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 154. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 155. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 156. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 157. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 158. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 159. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 160. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 161. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 162. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 163. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 164. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 165. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 166. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 167. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 168. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 169. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 170. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 171. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 172. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 173. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 174. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 175. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 176. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 177. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 178. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 179. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 180. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 181. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 182. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 183. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 184. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 185. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 186. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 187. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 188. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 189. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 190. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 191. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 192. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 193. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 194. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 195. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 196. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 197. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 198. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 199. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 200. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 201. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 202. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 203. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 204. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 205. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 206. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 207. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 208. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 209. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 210. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 211. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 212. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 213. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 214. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 215. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 216. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 217. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 218. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 219. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 220. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 221. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 222. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 223. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 224. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 225. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 226. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 227. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 228. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 229. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 230. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 231. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 232. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 233. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 234. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 235. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 236. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 237. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 238. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 239. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 240. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 241. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 242. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 243. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 244. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
• TABLE 245. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 246. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 247. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
• TABLE 248. CUSTOMER JOURNEY MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2022
• TABLE 249. CUSTOMER JOURNEY MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2022
• TABLE 250. CUSTOMER JOURNEY MANAGEMENT MARKET LICENSE & PRICING

The Global Customer Journey Management Market is forecasted to grow significantly, with a projected USD 16.95 billion in 2023 at a CAGR of 19.60% and expected to reach a staggering USD 59.42 billion by 2030.

The Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and High Inflation is expected to have significant long-term effects on the Global Customer Journey Management Market. The ongoing research considers the changes in consumer behavior, supply chain disruptions, and government interventions caused by the pandemic. Similarly, the report considers the ongoing political and economic uncertainty in Eastern Europe caused by the Russia-Ukraine Conflict and its potential implications for demand-supply balances, pressure on pricing variants, and import/export and trading. Additionally, the report addresses the impact of High Inflation on the global economy and details fiscal policies measuring and reducing its effects on demand, supply, cash flow, and currency exchange.

Market Segmentation & Coverage:

This research report categorizes the Global Customer Journey Management Market in order to forecast the revenues and analyze trends in each of following sub-markets:

Based on Services, market is studied across Consulting Services, Managed Services, Professional Services, and Support & Maintenance. The Professional Services is projected to witness significant market share during forecast period.

Based on Touchpoint, market is studied across Branch or Store, Call Center, Email, Mobile, Social Media, and Web. The Mobile is projected to witness significant market share during forecast period.

Based on Deployment, market is studied across Cloud and On-Premises. The Cloud is projected to witness significant market share during forecast period.

Based on Application, market is studied across Brand Management, Campaign Management, Customer Behavioral Analysis, Customer Churn Analysis, Customer Segmentation & Targeting, and Product Management. The Campaign Management is projected to witness significant market share during forecast period.

Based on Verticals, market is studied across Automotive & Transport, Business & Finance, Chemicals & Materials, Consumer Goods & Services, Energy & Natural Resources, Food & Beverage, Government & Public Sector, Healthcare, Manufacturing & Construction, Military Aerospace & Defense, Pharmaceuticals, and Telecommunications & Computing. The Manufacturing & Construction is projected to witness significant market share during forecast period.

Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom. The Americas commanded largest market share of 38.75% in 2022, followed by Europe, Middle East & Africa.

Market Statistics:

The report provides market sizing and forecasts across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF; multiple currency support helps organization leaders to make well-informed decisions. In this report, 2018 to 2021 are considered as historical years, 2022 is base year, 2023 is estimated year, and years from 2024 to 2030 are considered as forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix is essential for assessing the Global Customer Journey Management Market. It provides a comprehensive evaluation of vendors by examining key metrics within Business Strategy and Product Satisfaction, allowing users to make informed decisions based on their specific needs. This advanced analysis then organizes these vendors into four distinct quadrants, which represent varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital(V).

Market Share Analysis:

The Market Share Analysis offers an insightful look at the current state of vendors in a particular market space. By comparing vendor contributions to overall revenue, customer base, and other key metrics, we can give companies a greater understanding of their performance and what they are up against when competing for market share. The analysis also sheds light on just how competitive any given sector is about accumulation, fragmentation dominance, and amalgamation traits over the base year period studied.

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players

2. Market Development: Provides in-depth information about lucrative emerging markets and analyzes penetration across mature segments of the markets

3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments

4. Market Trends: Provides comprehensive understanding of the Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and the High Inflation

5. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players

6. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

1. What is the market size and forecast of the Global Customer Journey Management Market?

2. What are the inhibiting factors and impact of COVID-19 shaping the Global Customer Journey Management Market during the forecast period?

3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Customer Journey Management Market?

4. What is the competitive strategic window for opportunities in the Global Customer Journey Management Market?

5. What are the technology trends and regulatory frameworks in the Global Customer Journey Management Market?

6. What is the market share of the leading vendors in the Global Customer Journey Management Market?

7. What modes and strategic moves are considered suitable for entering the Global Customer Journey Management Market?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Limitations
• 1.7. Assumptions
• 1.8. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

• 4.1. Introduction
• 4.2. Customer Journey Management Market, by Services, 2022 vs 2030
• 4.3. Customer Journey Management Market, by Touchpoint, 2022 vs 2030
• 4.4. Customer Journey Management Market, by Deployment, 2022 vs 2030
• 4.5. Customer Journey Management Market, by Application, 2022 vs 2030
• 4.6. Customer Journey Management Market, by Verticals, 2022 vs 2030
• 4.7. Customer Journey Management Market, by Region, 2022 vs 2030

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Need for consistent customer experience throughout the customer journey
    • 5.1.1.2. Rising focus on consumer-centricity
    • 5.1.1.3. Availability of single interface for real-time, cross-channel analysis and visualization data
  • 5.1.2. Restraints
    • 5.1.2.1. Complications associated with the data synchronization
    • 5.1.2.2. Data privacy and security issues
  • 5.1.3. Opportunities
    • 5.1.3.1. Technological advances in customer journey management
    • 5.1.3.2. Growing application of analytics on customer intents to predict their preferences
  • 5.1.4. Challenges
    • 5.1.4.1. Choosing the right combination of technology according to personnel
• 5.2. Market Trends
• 5.3. Cumulative Impact of COVID-19
• 5.4. Cumulative Impact of Russia-Ukraine Conflict
• 5.5. Cumulative Impact of High Inflation
• 5.6. Porter's Five Forces Analysis
  • 5.6.1. Threat of New Entrants
  • 5.6.2. Threat of Substitutes
  • 5.6.3. Bargaining Power of Customers
  • 5.6.4. Bargaining Power of Suppliers
  • 5.6.5. Industry Rivalry
• 5.7. Value Chain & Critical Path Analysis
• 5.8. Regulatory Framework
• 5.9. Client Customization

6. Customer Journey Management Market, by Services

• 6.1. Introduction
• 6.2. Consulting Services
• 6.3. Managed Services
• 6.4. Professional Services
• 6.5. Support & Maintenance

7. Customer Journey Management Market, by Touchpoint

• 7.1. Introduction
• 7.2. Branch or Store
• 7.3. Call Center
• 7.4. Email
• 7.5. Mobile
• 7.6. Social Media
• 7.7. Web

8. Customer Journey Management Market, by Deployment

• 8.1. Introduction
• 8.2. Cloud
• 8.3. On-Premises

9. Customer Journey Management Market, by Application

• 9.1. Introduction
• 9.2. Brand Management
• 9.3. Campaign Management
• 9.4. Customer Behavioral Analysis
• 9.5. Customer Churn Analysis
• 9.6. Customer Segmentation & Targeting
• 9.7. Product Management

10. Customer Journey Management Market, by Verticals

• 10.1. Introduction
• 10.2. Automotive & Transport
• 10.3. Business & Finance
• 10.4. Chemicals & Materials
• 10.5. Consumer Goods & Services
• 10.6. Energy & Natural Resources
• 10.7. Food & Beverage
• 10.8. Government & Public Sector
• 10.9. Healthcare
• 10.10. Manufacturing & Construction
• 10.11. Military Aerospace & Defense
• 10.12. Pharmaceuticals
• 10.13. Telecommunications & Computing

11. Americas Customer Journey Management Market

• 11.1. Introduction
• 11.2. Argentina
• 11.3. Brazil
• 11.4. Canada
• 11.5. Mexico
• 11.6. United States

12. Asia-Pacific Customer Journey Management Market

• 12.1. Introduction
• 12.2. Australia
• 12.3. China
• 12.4. India
• 12.5. Indonesia
• 12.6. Japan
• 12.7. Malaysia
• 12.8. Philippines
• 12.9. Singapore
• 12.10. South Korea
• 12.11. Taiwan
• 12.12. Thailand
• 12.13. Vietnam

13. Europe, Middle East & Africa Customer Journey Management Market

• 13.1. Introduction
• 13.2. Denmark
• 13.3. Egypt
• 13.4. Finland
• 13.5. France
• 13.6. Germany
• 13.7. Israel
• 13.8. Italy
• 13.9. Netherlands
• 13.10. Nigeria
• 13.11. Norway
• 13.12. Poland
• 13.13. Qatar
• 13.14. Russia
• 13.15. Saudi Arabia
• 13.16. South Africa
• 13.17. Spain
• 13.18. Sweden
• 13.19. Switzerland
• 13.20. Turkey
• 13.21. United Arab Emirates
• 13.22. United Kingdom

14. Competitive Landscape

• 14.1. FPNV Positioning Matrix
• 14.2. Market Share Analysis, By Key Player
• 14.3. Competitive Scenario Analysis, By Key Player

15. List of Company Mentioned

16. Appendix

• 16.1. Discussion Guide
• 16.2. License & Pricing