カスタマーエクスペリエンスマネジメント（CXM）の世界市場レポート 2025年

カスタマーエクスペリエンスマネジメント（CXM）の市場規模は今後数年で急成長が見込まれます。2029年にはCAGR16.8％で264億4,000万米ドルに成長します。予測期間の成長は、パーソナライゼーション、高度なデータ分析とAIの統合、オムニチャネル体験の台頭、リアルタイムのエンゲージメント戦略の重視の高まりに起因すると考えられます。予測期間の主な動向には、フィードバックループの統合、顧客中心文化の重視、顧客維持とロイヤルティ、カスタマージャーニーマッピングの重視、リアルタイムエンゲージメントなどがあります。

小売業やヘルスケア分野におけるデジタル変革の進展が、カスタマーエクスペリエンスマネジメント（CXM）市場の今後の成長を牽引すると予測されます。デジタルトランスフォーメーションには、組織のあらゆる機能分野にデジタル技術を導入し、組織の運営を根本的に変え、顧客に提供する価値を高めることが含まれます。ビジネスのあらゆる側面にデジタル技術を統合することで、デジタルトランスフォーメーションは企業の事業運営と価値提供の方法を大きく変えます。例えば、米国のソフトウェア会社であるセールスフォースが発表した記事によると、ヘルスケアとライフサイエンス分野の組織の99％がデジタルトランスフォーメーションに価値があると考えており、12％は完全にデジタル化しています。このことは、特に組織がビジネスモデルの変化や予算制約の強化に直面する中で、この分野におけるイノベーションの大きな機会を提示しています。したがって、小売業とヘルスケアにおけるデジタル変革の高まりが、カスタマーエクスペリエンスマネジメント（CXM）市場の成長を後押ししています。

カスタマーエクスペリエンスマネジメント（CXM）市場は、ソーシャルメディア導入の増加から恩恵を受けると考えられています。コンテンツ作成、共有、コミュニティ形成を促進する様々なデジタルプラットフォームやアプリケーションで構成されるソーシャルメディアは、カスタマーエクスペリエンスマネジメント（CXM）において極めて重要な役割を果たしています。この市場のソリューションは、ソーシャルメディア・プラットフォームと統合することで、ブランドに関する言及、顧客とのやり取り、フィードバックをリアルタイムでモニタリングできるようになります。さらに、ソーシャルメディアは、危機管理、製品開発フィードバックの取得、積極的な顧客エンゲージメントの育成のための貴重なリソースとして機能します。注目すべきは、Meta Platforms, Inc.が2022年9月時点でフェイスブックの1日平均アクティブユーザー数を19億8,000万人と報告し、前年比で3％増加したことです。さらに、ケピオス社によると、2023年10月の世界のソーシャルメディアユーザーは61.4％を占め、合計49億5,000万人となります。ソーシャルメディアの普及拡大は、カスタマーエクスペリエンスマネジメント（CXM）市場の成長を促進する重要な要因です。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 市場：金利、インフレ、地政学、コロナ禍、回復が市場に与える影響を含むマクロ経済シナリオ

第5章 世界の成長分析と戦略分析フレームワーク

• 世界のカスタマーエクスペリエンスマネジメント（CXM） PESTEL分析（政治、社会、技術、環境、法的要因、促進要因、抑制要因）
• 最終用途産業の分析
• 世界のカスタマーエクスペリエンスマネジメント（CXM）市場：成長率分析
• 世界のカスタマーエクスペリエンスマネジメント（CXM）市場の実績：規模と成長, 2019-2024
• 世界のカスタマーエクスペリエンスマネジメント（CXM）市場の予測：規模と成長, 2024-2029, 2034F
• 世界のカスタマーエクスペリエンスマネジメント（CXM）総アドレス可能市場（TAM）

第6章 市場セグメンテーション

• 世界のカスタマーエクスペリエンスマネジメント（CXM）市場：コンポーネント別、実績と予測, 2019-2024, 2024-2029F, 2034F
• ソリューション
• サービス
• 世界のカスタマーエクスペリエンスマネジメント（CXM）市場：タッチポイント、実績と予測, 2019-2024, 2024-2029F, 2034F
• ウェブサイト
• 店舗
• コールセンター
• モバイルアプリ
• ソーシャルメディア
• メール
• バーチャルアシスタント
• その他のタッチポイント
• 世界のカスタマーエクスペリエンスマネジメント（CXM）市場：展開タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• オンプレミス
• クラウド
• 世界のカスタマーエクスペリエンスマネジメント（CXM）市場：組織規模別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 中小企業
• 大企業
• 世界のカスタマーエクスペリエンスマネジメント（CXM）市場：業界別、実績と予測, 2019-2024, 2024-2029F, 2034F
• ITと通信
• BFSI
• 小売り
• ヘルスケア
• 自動車
• 旅行とホスピタリティ
• メディアとエンターテイメント
• 公共部門
• その他の業界
• 世界のカスタマーエクスペリエンスマネジメント（CXM）市場：ソリューションのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 顧客フィードバック管理
• ジャーニーマッピング
• 顧客分析
• オムニチャネルエクスペリエンス管理
• パーソナライゼーションソリューション
• 世界のカスタマーエクスペリエンスマネジメント（CXM）市場：サービスのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• コンサルティングサービス
• 実装サービス
• サポートおよびメンテナンスサービス
• トレーニングおよび教育サービス

第7章 地域別・国別分析

• 世界のカスタマーエクスペリエンスマネジメント（CXM）市場：地域別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 世界のカスタマーエクスペリエンスマネジメント（CXM）市場：国別、実績と予測, 2019-2024, 2024-2029F, 2034F

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

• カスタマーエクスペリエンスマネジメント（CXM）市場：競合情勢
• カスタマーエクスペリエンスマネジメント（CXM）市場：企業プロファイル
  • Medallia Inc. Overview, Products and Services, Strategy and Financial Analysis
  • Clarabridge Overview, Products and Services, Strategy and Financial Analysis
  • Zendesk Inc. Overview, Products and Services, Strategy and Financial Analysis
  • Open Text Corporation Overview, Products and Services, Strategy and Financial Analysis
  • International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis

第31章 その他の大手企業と革新的企業

• Tech Mahindra
• Verint Systems Inc.
• Avaya Inc.
• Oracle Corporation
• SAP SE
• Adobe Inc.
• Teradata Corporation
• Sprinklr Inc.
• InMoment Inc.
• SAS Institute
• Sitecore
• NGDATA N.V.
• Amperity
• Mixpanel Inc.
• Segment.io

第32章 世界の市場競合ベンチマーキングとダッシュボード

第33章 主要な合併と買収

第34章 最近の市場動向

第35章 市場の潜在力が高い国、セグメント、戦略

• カスタマーエクスペリエンスマネジメント（CXM）市場2029：新たな機会を提供する国
• カスタマーエクスペリエンスマネジメント（CXM）市場2029：新たな機会を提供するセグメント
• カスタマーエクスペリエンスマネジメント（CXM）市場2029：成長戦略
  • 市場動向に基づく戦略
  • 競合の戦略

第36章 付録

Customer experience management involves studying how to better understand customers and implementing strategic plans to support cross-functional initiatives and a customer-centric culture. It aims to offer qualitative insights, integrate relationship data throughout the entire customer lifecycle, and prioritize customer experiences.

The key components of customer experience management include solutions and services. Solutions provide a platform for transformational change to address specific present and upcoming business issues. Various touchpoints, such as websites, stores, call centers, mobile apps, social media, emails, virtual assistants, and others, are involved. Deployment types can be on-premises or cloud-based. The organization sizes targeted are small and medium enterprises (SMEs) and large enterprises. Customer experience management is applied across various industries, including IT and telecom, BFSI, retail, healthcare, automotive, travel and hospitality, media and entertainment, public sector, and others.

The customer experience management market research report is one of a series of new reports from The Business Research Company that provides customer experience management market statistics, including customer experience management industry global market size, regional shares, competitors with a customer experience management market share, detailed customer experience management market segments, market trends and opportunities, and any further data you may need to thrive in the customer experience management industry. This customer experience management market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The customer experience management market size has grown rapidly in recent years. It will grow from $12.42 billion in 2024 to $14.23 billion in 2025 at a compound annual growth rate (CAGR) of 14.5%. The growth in the historic period can be attributed to competitive advantage through CX, focus on customer lifetime value, demand for seamless customer journeys, rise of social media engagement, voice of customer (voc) insights.

The customer experience management market size is expected to see rapid growth in the next few years. It will grow to $26.44 billion in 2029 at a compound annual growth rate (CAGR) of 16.8%. The growth in the forecast period can be attributed to increasing emphasis on personalization, advanced data analytics and AI integration, rise of omni-channel experiences, real-time engagement strategies. Major trends in the forecast period include integration of feedback loops, emphasis on customer-centric cultures, customer retention and loyalty, focus on customer journey mapping, real-time engagement.

The increasing digital transformations in the retail and healthcare sectors are expected to drive the growth of the customer experience management market moving forward. Digital transformation involves incorporating digital technology across all functional areas of an organization, fundamentally changing its operations and enhancing the value it delivers to customers. By integrating digital technology into every aspect of business, digital transformation significantly alters how companies operate and provide value. For example, an article published by Salesforce, a U.S.-based software company, indicates that 99% of organizations in healthcare and life sciences see digital transformation as valuable, with 12% being fully digital. This presents a substantial opportunity for innovation in the sector, particularly as organizations confront changing business models and tighter budget constraints. Therefore, the rise in digital transformations in retail and healthcare is fueling the growth of the customer experience management market.

The customer experience management market is set to benefit from the increasing adoption of social media. Social media, comprising various digital platforms and applications facilitating content creation, sharing, and community building, plays a pivotal role in customer experience management. Solutions within this market integrate with social media platforms to enable real-time monitoring of brand mentions, customer interactions, and feedback. Moreover, social media serves as a valuable resource for crisis management, obtaining product development feedback, and fostering proactive customer engagement. Notably, Meta Platforms, Inc. reported 1.98 billion average daily active users on Facebook as of September 2022, witnessing a 3% year-over-year increase. Furthermore, global social media users accounted for 61.4%, totaling 4.95 billion users in October 2023, according to Kepios. The increasing adoption of social media is a significant driver fueling the growth of the customer experience management market.

Leading companies in the customer experience management market are developing innovative products, such as the Avaya Experience Platform (AXP) Public Cloud, to enhance customer interactions, streamline communication channels, and boost overall customer satisfaction. The Avaya Experience Platform (AXP) Public Cloud is a cloud-based solution designed for customer experience management, allowing businesses to offer seamless, multi-channel communication and support to their clients. For example, in September 2024, Avaya LLC, a U.S.-based technology company, introduced the Avaya Experience Platform (AXP) Public Cloud in India. This platform features AI-driven self-service capabilities, allowing businesses to implement a new virtual agent-ready framework that integrates intelligent digital assistants for improved customer engagement.

Leading companies in the customer experience management market are developing advanced products, such as generative artificial intelligence (AI), to facilitate personalized customer interactions, automate responses, and improve overall service delivery. Generative artificial intelligence (AI) is a subset of AI technologies capable of producing new content-including text, images, audio, and video-based on input data. For example, in October 2023, OvationCXM, a U.S.-based software company, launched the CXMEngine platform. This next-generation customer experience management platform is fully integrated with generative artificial intelligence (AI). The update aims to enhance customer experience management by equipping organizations with advanced tools for personalizing interactions and optimizing operations. The new features enable the extraction and summarization of customer data from various internal and external interactions.

In January 2022, Medallia, a U.S.-based company specializing in customer and employee experience management, acquired Thunderhead for an undisclosed amount. This acquisition aimed to enhance Medallia's experience management platform by incorporating Thunderhead's journey orchestration capabilities. The integration enables organizations to gain a better understanding of customer interactions across various touchpoints, allowing them to create personalized experiences and proactively address customer needs. Thunderhead is a UK-based company that develops software for customer engagement and customer experience.

Major companies operating in the customer experience management market are Medallia Inc., Clarabridge, Zendesk Inc., Open Text Corporation, International Business Machines Corporation, Tech Mahindra, Verint Systems Inc., Avaya Inc., Oracle Corporation, SAP SE, Adobe Inc., Teradata Corporation, Sprinklr Inc., InMoment Inc., SAS Institute, Sitecore, NGDATA N.V., Amperity, Mixpanel Inc., Segment.io, ZephyrTel Inc., MindTouch, Freshworks Inc., Genesys Telecommunications Laboratories Inc., Nokia Corporation, Algonomy Inc., Sogolytics Ltd., Startek, Microsoft Corporation, Skyvera

North America was the largest region in the customer experience management market in 2024. The regions covered in the customer experience management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the customer experience management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The customer experience management market includes revenues earned by entities by providing customer contact services, multichannel communication, enrolment and engagement, care management, and medical and clinical services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Customer Experience Management Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer experience management market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for customer experience management ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer experience management market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Component: Solutions; Services
• 2) By Touchpoint: Websites; Stores; Call centers; Mobile Apps; Social media; Emails; Virtual assistants; Other Touchpoints
• 3) By Deployment Type: On-Premises; Cloud
• 4) By Organization Size: Small And Medium Enterprises (SMEs); Large Enterprises
• 5) By Vertical: IT And Telecom; BFSI; Retail; Healthcare; Automotive; Travel And hospitality; Media And entertainment; Public Sector; Other Verticals
• Subsegments:
• 1) By Solutions: Customer Feedback Management; Journey Mapping; Customer Analytics; Omni-Channel Experience Management; Personalization Solutions
• 2) By Services: Consulting Services; Implementation Services; Support And Maintenance Services; Training And Education Services
• Companies Mentioned: Medallia Inc.; Clarabridge; Zendesk Inc.; Open Text Corporation; International Business Machines Corporation
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Customer Experience Management Market Characteristics

3. Customer Experience Management Market Trends And Strategies

4. Customer Experience Management Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market

5. Global Customer Experience Management Growth Analysis And Strategic Analysis Framework

• 5.1. Global Customer Experience Management PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
• 5.2. Analysis Of End Use Industries
• 5.3. Global Customer Experience Management Market Growth Rate Analysis
• 5.4. Global Customer Experience Management Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
• 5.5. Global Customer Experience Management Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
• 5.6. Global Customer Experience Management Total Addressable Market (TAM)

6. Customer Experience Management Market Segmentation

• 6.1. Global Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Solutions
• Services
• 6.2. Global Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Websites
• Stores
• Call centers
• Mobile Apps
• Social media
• Emails
• Virtual assistants
• Other Touchpoints
• 6.3. Global Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• On-Premises
• Cloud
• 6.4. Global Customer Experience Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Small And Medium Enterprises (SMEs)
• Large Enterprises
• 6.5. Global Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• IT And Telecom
• BFSI
• Retail
• Healthcare
• Automotive
• Travel And hospitality
• Media And entertainment
• Public Sector
• Other Verticals
• 6.6. Global Customer Experience Management Market, Sub-Segmentation Of Solutions, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Customer Feedback Management
• Journey Mapping
• Customer Analytics
• Omni-Channel Experience Management
• Personalization Solutions
• 6.7. Global Customer Experience Management Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Consulting Services
• Implementation Services
• Support And Maintenance Services
• Training And Education Services

7. Customer Experience Management Market Regional And Country Analysis

• 7.1. Global Customer Experience Management Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 7.2. Global Customer Experience Management Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Customer Experience Management Market

• 8.1. Asia-Pacific Customer Experience Management Market Overview
• Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.3. Asia-Pacific Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.4. Asia-Pacific Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Customer Experience Management Market

• 9.1. China Customer Experience Management Market Overview
• 9.2. China Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.3. China Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.4. China Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Customer Experience Management Market

• 10.1. India Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.2. India Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.3. India Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Customer Experience Management Market

• 11.1. Japan Customer Experience Management Market Overview
• 11.2. Japan Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.3. Japan Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.4. Japan Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Customer Experience Management Market

• 12.1. Australia Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.2. Australia Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.3. Australia Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Customer Experience Management Market

• 13.1. Indonesia Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.2. Indonesia Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.3. Indonesia Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Customer Experience Management Market

• 14.1. South Korea Customer Experience Management Market Overview
• 14.2. South Korea Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.3. South Korea Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.4. South Korea Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Customer Experience Management Market

• 15.1. Western Europe Customer Experience Management Market Overview
• 15.2. Western Europe Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.3. Western Europe Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.4. Western Europe Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Customer Experience Management Market

• 16.1. UK Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.2. UK Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.3. UK Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Customer Experience Management Market

• 17.1. Germany Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.2. Germany Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.3. Germany Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Customer Experience Management Market

• 18.1. France Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.2. France Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.3. France Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Customer Experience Management Market

• 19.1. Italy Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.2. Italy Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.3. Italy Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Customer Experience Management Market

• 20.1. Spain Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.2. Spain Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.3. Spain Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Customer Experience Management Market

• 21.1. Eastern Europe Customer Experience Management Market Overview
• 21.2. Eastern Europe Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.3. Eastern Europe Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.4. Eastern Europe Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Customer Experience Management Market

• 22.1. Russia Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.2. Russia Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.3. Russia Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Customer Experience Management Market

• 23.1. North America Customer Experience Management Market Overview
• 23.2. North America Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.3. North America Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.4. North America Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Customer Experience Management Market

• 24.1. USA Customer Experience Management Market Overview
• 24.2. USA Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.3. USA Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.4. USA Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Customer Experience Management Market

• 25.1. Canada Customer Experience Management Market Overview
• 25.2. Canada Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.3. Canada Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.4. Canada Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Customer Experience Management Market

• 26.1. South America Customer Experience Management Market Overview
• 26.2. South America Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.3. South America Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.4. South America Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Customer Experience Management Market

• 27.1. Brazil Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.2. Brazil Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.3. Brazil Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Customer Experience Management Market

• 28.1. Middle East Customer Experience Management Market Overview
• 28.2. Middle East Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.3. Middle East Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.4. Middle East Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Customer Experience Management Market

• 29.1. Africa Customer Experience Management Market Overview
• 29.2. Africa Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.3. Africa Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.4. Africa Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Customer Experience Management Market Competitive Landscape And Company Profiles

• 30.1. Customer Experience Management Market Competitive Landscape
• 30.2. Customer Experience Management Market Company Profiles
  • 30.2.1. Medallia Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.2. Clarabridge Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.3. Zendesk Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.4. Open Text Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.5. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis

31. Customer Experience Management Market Other Major And Innovative Companies

• 31.1. Tech Mahindra
• 31.2. Verint Systems Inc.
• 31.3. Avaya Inc.
• 31.4. Oracle Corporation
• 31.5. SAP SE
• 31.6. Adobe Inc.
• 31.7. Teradata Corporation
• 31.8. Sprinklr Inc.
• 31.9. InMoment Inc.
• 31.10. SAS Institute
• 31.11. Sitecore
• 31.12. NGDATA N.V.
• 31.13. Amperity
• 31.14. Mixpanel Inc.
• 31.15. Segment.io

32. Global Customer Experience Management Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Customer Experience Management Market

34. Recent Developments In The Customer Experience Management Market

35. Customer Experience Management Market High Potential Countries, Segments and Strategies

• 35.1 Customer Experience Management Market In 2029 - Countries Offering Most New Opportunities
• 35.2 Customer Experience Management Market In 2029 - Segments Offering Most New Opportunities
• 35.3 Customer Experience Management Market In 2029 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer