エンドユーザーエクスペリエンスモニタリング市場の規模、シェア、動向分析レポート：コンポーネント別、展開モード別、組織規模別、エンドユース別、地域別、セグメント別予測、2025年～2030年

市場規模と動向：

世界のエンドユーザーエクスペリエンスモニタリング市場規模は、2024年に39億米ドルと推定され、2025年から2030年にかけてCAGR 15.7％で成長すると予測されています。

エンドユーザーエクスペリエンスモニタリング（EUEM）は、より広範なIT運用およびデジタル・エクスペリエンス管理業界の中で急速に進化しているセグメントです。

EUEM製品は、エンドユースがアプリケーション、サービス、デジタル・プラットフォームとどのようにやり取りするかを把握・分析することに重点を置いています。これらのツールは、エンドユースの視点からアプリケーションのパフォーマンス、使いやすさ、応答性を可視化し、顧客満足度や従業員の生産性に影響を与える可能性のある問題を事前に特定して再現することを可能にします。

組織がデジタルトランスフォーメーションを追求するにつれて、俊敏性の向上、業務の合理化、優れた顧客体験の提供のために、クラウドベースのアプリケーションやサービスへの依存度が高まっています。このシフトには、従来のオンプレミスシステムからクラウドネイティブまたはハイブリッドインフラへの移行が含まれ、そこではアプリケーションのパフォーマンスがよりダイナミックに分散されるようになります。しかし、このような環境ではITチームに可視性の課題が生じることが多く、エンドユースがサービスをどのように体験しているかを把握することが難しくなります。

エンド・ユーザーエクスペリエンスモニタリング（EUEM）ツールは、場所、デバイス、ネットワークに関係なく、ユーザーの視点からアプリケーション・パフォーマンスをリアルタイムで把握することで、このギャップに対処します。応答時間、エラー率、使用行動などのメトリクスを追跡することにより、EUEMはITチームがパフォーマンスの問題をプロアクティブに検出し、解決することを可能にします。これにより、デジタルサービスの信頼性と応答性が維持され、ビジネスの継続性と顧客満足度が向上します。クラウドの導入が加速する中、EUEMは最新のIT運用とデジタル・エクスペリエンス管理戦略に不可欠な要素となります。

今日のデジタルファーストの情勢において、顧客体験（CX）はブランド・ロイヤルティと競合優位性の重要な原動力となっています。特に、eコマース、フィンテック、メディアなど、パフォーマンスがコンバージョンやリテンションに直接影響するようなペースの速い分野では、わずかな遅延やアプリケーションの問題でさえ、ユーザーのフラストレーションの原因となります。エンドユーザーエクスペリエンスモニタリング（EUEM）ツールは、応答性、アップタイム、ユーザー行動を継続的に追跡することで、シームレスなデジタル・インタラクションを保証します。特に小売企業やBFSI企業は、リアルユーザーモニタリング（RUM）とセッション分析を活用して、アプリやウェブサイト全体の摩擦ポイントを特定し、カート放棄を減らし、エンゲージメントを強化しています。これらの洞察は、パフォーマンスを最適化し、デジタル体験全体を向上させるのに役立ちます。

リアルタイム・モニタリング・ツールは、システム全体でアプリケーションとユーザーのパフォーマンスを追跡するため、膨大な量のログとアラートを生成します。インテリジェントなフィルタリングやAIベースの優先順位付けを行わないと、このような大量のアラートがITチームを圧倒し、アラート疲れを引き起こす可能性があります。クリティカルでない通知や冗長な通知に振り回されると、真にクリティカルな問題への対応を見落としたり、遅らせたりする可能性があります。これは、システムの信頼性とユーザー・エクスペリエンスを損ないます。チームが重要な問題に集中し、効果的なインシデント対応を維持するためには、AIによるトリアージや閾値の調整など、よりスマートなアラートメカニズムの導入が不可欠です。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 エンドユーザーエクスペリエンスモニタリング市場の変数、動向、範囲

• 市場系統の見通し
• 市場力学
  • 市場促進要因分析
  • 市場抑制要因分析
  • 業界の課題
• エンドユーザーエクスペリエンスモニタリング市場分析ツール
  • 業界分析 - ポーターのファイブフォース分析
  • PESTEL分析

第4章 エンドユーザーエクスペリエンスモニタリング市場：コンポーネントの推定・動向分析

• セグメントダッシュボード
• エンドユーザーエクスペリエンスモニタリング市場：コンポーネントの変動分析、2024年および2030年
• 製品
  • 合成モニタリング
  • リアルユーザーモニタリング
  • その他
• サービス
  • プロフェッショナルサービス
  • マネージドサービス

第5章 エンドユーザーエクスペリエンスモニタリング市場：アクセスタイプの推定・動向分析

• セグメントダッシュボード
• エンドユーザーエクスペリエンスモニタリング市場：アクセスタイプの変動分析、2024年および2030年
• ウェブ
• モバイル

第6章 エンドユーザーエクスペリエンスモニタリング市場：展開モードの推定・動向分析

• セグメントダッシュボード
• エンドユーザーエクスペリエンスモニタリング市場：展開モードの変動分析、2024年および2030年
• クラウド
• オンプレミス

第7章 エンドユーザーエクスペリエンスモニタリング市場：組織規模の推定・動向分析

• セグメントダッシュボード
• エンドユーザーエクスペリエンスモニタリング市場：組織規模の変動分析、2024年および2030年
• 中小企業
• 大企業

第8章 エンドユーザーエクスペリエンスモニタリング市場：エンドユースの推定・動向分析

• セグメントダッシュボード
• エンドユーザーエクスペリエンスモニタリング市場：エンドユースの変動分析、2024年および2030年
• 政府および公共部門
• 建設・不動産
• 消費財・小売
• ヘルスケアとライフサイエンス
• 銀行、金融サービス、保険（BFSI）
• ITおよび通信
• その他

第9章 エンドユーザーエクスペリエンスモニタリング市場：地域推定・動向分析

• エンドユーザーエクスペリエンスモニタリング市場シェア（地域別、2024年および2030年、10億米ドル）
• 北米
  • 米国
  • カナダ
  • メキシコ
• 欧州
  • 英国
  • ドイツ
  • フランス
• アジア太平洋
  • 中国
  • 日本
  • インド
  • 韓国
  • オーストラリア
• ラテンアメリカ
  • ブラジル
• 中東およびアフリカ
  • アラブ首長国連邦
  • サウジアラビア
  • 南アフリカ

第10章 競合情勢

• 企業分類
• 企業の市場ポジショニング
• 企業市場シェア、2024年
• 企業ヒートマップ分析
• 企業プロファイル/上場企業
  • Dynatrace
  • New Relic
  • BMC Software
  • Datadog
  • IBM Corporation
  • SAP SE
  • Oracle Corporation
  • Catchpoint
  • Riverbed
  • Lumen Technologies
  • Nexthink
  • Lakeside Software
  • CA Technologies

List of Tables

• Table 1 Global End User Experience Monitoring Market size estimates & forecasts 2018 - 2030 (USD Billion)
• Table 2 Global End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 3 Global End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 4 Global End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 5 Global End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 6 Global End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 7 Global End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 8 Product End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 9 Synthetic Monitoring End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 10 Real User Monitoring End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 11 Others End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 12 Services End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 13 Professional Services End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 14 Managed Services End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 15 Web End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 16 Mobile End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 17 Cloud Market, by region 2018 - 2030 (USD Billion)
• Table 18 On-premise Market, by region 2018 - 2030 (USD Billion)
• Table 19 SMEs End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 20 Large enterprises End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 21 Government and Public Sector End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 22 Consumer Goods and Retail End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 23 Healthcare and Life Sciences End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 24 Banking, Financial Services, and Insurance (BFSI) End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 25 IT and Telecommunications End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 26 Others End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 27 End User Experience Monitoring Market, by region 2018 - 2030 (USD Billion)
• Table 28 North America End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 29 North America End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 30 North America End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 31 North America End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 32 North America End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 33 U.S. End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 34 U.S. End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 35 U.S. End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 36 U.S. End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 37 U.S. End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 38 Canada End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 39 Canada End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 40 Canada End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 41 Canada End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 42 Canada End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 43 Mexico End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 44 Mexico End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 45 Mexico End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 46 Mexico End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 47 Mexico End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 48 Europe End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 49 Europe End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 50 Europe End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 51 Europe End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 52 Europe End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 53 UK End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 54 UK End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 55 UK End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 56 UK End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 57 UK End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 58 Germany End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 59 Germany End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 60 Germany End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 61 Germany End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 62 Germany End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 63 France End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 64 France End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 65 France End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 66 France End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 67 France End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 68 Asia Pacific End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 69 Asia Pacific End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 70 Asia Pacific End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 71 Asia Pacific End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 72 Asia Pacific End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 73 China End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 74 China End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 75 China End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 76 China End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 77 China End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 78 India End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 79 India End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 80 India End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 81 India End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 82 India End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 83 Japan End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 84 Japan End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 85 Japan End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 86 Japan End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 87 Japan End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 88 South Korea End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 89 South Korea End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 90 South Korea End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 91 South Korea End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 92 South Korea End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 93 Australia End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 94 Australia End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 95 Australia End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 96 Australia End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 97 Australia End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 98 Latin America End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 99 Latin America End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 100 Latin America End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 101 Latin America End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 102 Latin America End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 103 Brazil End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 104 Brazil End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 105 Brazil End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 106 Brazil End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 107 Brazil End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 108 Middle East & Africa End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 109 Middle East & Africa End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 110 Middle East & Africa End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 111 Middle East & Africa End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 112 Middle East & Africa End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 113 UAE End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 114 UAE End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 115 UAE End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 116 UAE End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 117 UAE End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 118 Saudi Arabia End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 119 Saudi Arabia End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 120 Saudi Arabia End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 121 Saudi Arabia End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 122 Saudi Arabia End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
• Table 123 South Africa End User Experience Monitoring Market, by Component 2018 - 2030 (USD Billion)
• Table 124 South Africa End User Experience Monitoring Market, by Access Type 2018 - 2030 (USD Billion)
• Table 125 South Africa End User Experience Monitoring Market, by Deployment Mode 2018 - 2030 (USD Billion)
• Table 126 South Africa End User Experience Monitoring Market, by Organization Size 2018 - 2030 (USD Billion)
• Table 127 South Africa End User Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)

List of Figures

• Fig. 1 End User Experience Monitoring Market segmentation
• Fig. 2 Market research process
• Fig. 3 Information procurement
• Fig. 4 Primary research pattern
• Fig. 5 Market research approaches
• Fig. 6 Value chain-based sizing & forecasting
• Fig. 7 Parent market analysis
• Fig. 8 Market formulation & validation
• Fig. 9 End User Experience Monitoring Market snapshot
• Fig. 10 End User Experience Monitoring Market segment snapshot
• Fig. 11 End User Experience Monitoring Market competitive landscape snapshot
• Fig. 12 Market research process
• Fig. 13 Market driver relevance analysis (Current & future impact)
• Fig. 14 Market restraint relevance analysis (Current & future impact)
• Fig. 15 End User Experience Monitoring Market: Component outlook key takeaways (USD Billion)
• Fig. 16 End User Experience Monitoring Market: Component movement analysis 2024 & 2030 (USD Billion)
• Fig. 17 Product Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 18 Synthetic Monitoring Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 19 Real User Monitoring Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 20 Synthetic Monitoring Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 21 Others Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 22 Services Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 23 Professional Services Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 24 Managed Services Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 25 End User Experience Monitoring Market: Access Type outlook key takeaways (USD Billion)
• Fig. 26 End User Experience Monitoring Market: Access Type movement analysis 2024 & 2030 (USD Billion)
• Fig. 27 Web Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 28 Mobile Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 29 End User Experience Monitoring Market: Deployment Mode outlook key takeaways (USD Billion)
• Fig. 30 End User Experience Monitoring Market: Deployment Mode movement analysis 2024 & 2030 (USD Billion)
• Fig. 31 Cloud Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 32 On-premise Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 33 End User Experience Monitoring Market: Organization Size outlook key takeaways (USD Billion)
• Fig. 34 End User Experience Monitoring Market: Organization Size movement analysis 2024 & 2030 (USD Billion)
• Fig. 35 SMEs Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 36 Large enterprises Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 37 End User Experience Monitoring Market: End Use movement analysis 2024 & 2030 (USD Billion)
• Fig. 38 Government and Public Sector Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 39 Consumer Goods and Retail Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 40 Healthcare and Life Sciences Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 41 Banking, Financial Services, and Insurance (BFSI) Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 42 IT and Telecommunications Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 43 Others Market, Market Size estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 44 Regional marketplace: Key takeaways
• Fig. 45 End User Experience Monitoring Market: Regional outlook, 2024 & 2030 (USD Billion)
• Fig. 46 North America End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 47 U.S. End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 48 Canada End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 49 Mexico End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 50 Europe End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 51 UK End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 52 Germany End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 53 France End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 54 Asia Pacific End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 55 Japan End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 56 China End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 57 India End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 58 Australia End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 59 South Korea End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 60 Latin America End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 61 Brazil End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 62 MEA End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 63 KSA End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 64 UAE End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 65 South Africa End User Experience Monitoring Market estimates and forecasts, 2018 - 2030 (USD Billion)
• Fig. 66 Strategy framework
• Fig. 67 Company Categorization

Market Size & Trends:

The global end user experience monitoring market size was estimated at USD 3.90 billion in 2024 and is anticipated to grow at a CAGR of 15.7% from 2025 to 2030. End User Experience Monitoring (EUEM) is a rapidly evolving segment within the broader IT operations and digital experience management industry.

EUEM products focus on capturing and analyzing how end users interact with applications, services, and digital platforms. These tools provide organizations with visibility into the performance, usability, and responsiveness of applications from the end user's perspective, enabling proactive identification and reproduce of issues that could impact customer satisfaction or employee productivity.

As organizations pursue digital transformation, they increasingly rely on cloud-based applications and services to enhance agility, streamline operations, and deliver superior customer experiences. This shift involves migrating from traditional on-premises systems to cloud-native or hybrid infrastructures, where application performance becomes more dynamic and distributed. However, such environments often create visibility challenges for IT teams, making it difficult to understand how end users are experiencing services.

End User Experience Monitoring (EUEM) tools address this gap by providing real-time insights into application performance from the user's perspective, regardless of location, device, or network. By tracking metrics like response times, error rates, and usage behaviors, EUEM enables IT teams to detect and resolve performance issues proactively. This ensures that digital services remain reliable and responsive, supporting business continuity and customer satisfaction. As cloud adoption accelerates, EUEM becomes an essential component of modern IT operations and digital experience management strategies.

In today's digital-first landscape, customer experience (CX) is a critical driver of brand loyalty and competitive advantage. Even slight delays or application issues can cause user frustration, especially in fast-paced sectors like e-commerce, fintech, and media, where performance directly impacts conversions and retention. End User Experience Monitoring (EUEM) tools enable businesses to ensure seamless digital interactions by continuously tracking responsiveness, uptime, and user behaviors. Retail and BFSI firms, in particular, leverage Real User Monitoring (RUM) and session analytics to identify friction points, reduce cart abandonment, and enhance engagement across apps and websites. These insights help optimize performance and elevate the overall digital experience.

Real-time monitoring tools generate vast volumes of logs and alerts as they track application and user performance across systems. Without intelligent filtering or AI-based prioritization, this influx can overwhelm IT teams, leading to alert fatigue. When teams are bombarded with non-critical or redundant notifications, they may overlook or delay responses to truly critical issues. This compromises system reliability and user experience. Implementing smarter alerting mechanisms-such as AI-assisted triaging and threshold tuning-is essential to help teams focus on what matters and maintain effective incident response.

Global End User Experience Monitoring Market Report Segmentation

This report forecasts market Size growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the end user experience monitoring marketreport based on component, access type, deployment mode, organization size, end use, and region:

• Component Outlook (Market Size, USD Billion, 2018 - 2030)
• Product
  • Synthetic Monitoring
  • Real User Monitoring
  • Others
• Services
  • Professional Services
  • Managed Services
• Access Type Outlook (Market Size, USD Billion, 2018 - 2030)
• Web
• Mobile
• Deployment Mode Outlook (Market Size, USD Billion, 2018 - 2030)
• Cloud
• On-premise
• Organization Size Outlook (Market Size, USD Billion, 2018 - 2030)
• SMEs
• Large enterprises
• End Use Outlook (Market Size, USD Billion, 2018 - 2030)
• Government and Public Sector
• Consumer Goods and Retail
• Healthcare and Life Sciences
• Banking, Financial Services, and Insurance (BFSI)
• IT and Telecommunications
• Others
• Regional Outlook (Market Size, USD Billion, 2018 - 2030)
• North America
  • U.S.
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • France
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Australia
• Latin America
  • Brazil
• Middle East & Africa
  • UAE
  • Saudi Arabia
  • South Africa

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Research Methodology
  • 1.2.1. Information Procurement
• 1.3. Information or Data Analysis
• 1.4. Methodology
• 1.5. Research Scope and Assumptions
• 1.6. Market Formulation & Validation
• 1.7. Country Based Segment Share Calculation
• 1.8. List of Data Types

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. End User Experience Monitoring Market Variables, Trends, & Scope

• 3.1. Market Lineage Outlook
• 3.2. Market Dynamics
  • 3.2.1. Market Driver Analysis
  • 3.2.2. Market Restraint Analysis
  • 3.2.3. Industry Challenge
• 3.3. End User Experience Monitoring Market Analysis Tools
  • 3.3.1. Industry Analysis - Porter's
    • 3.3.1.1. Bargaining power of the suppliers
    • 3.3.1.2. Bargaining power of the buyers
    • 3.3.1.3. Threats of substitution
    • 3.3.1.4. Threats from new entrants
    • 3.3.1.5. Competitive rivalry
  • 3.3.2. PESTEL Analysis
    • 3.3.2.1. Political landscape
    • 3.3.2.2. Economic and social landscape
    • 3.3.2.3. Technological landscape

Chapter 4. End User Experience Monitoring Market: Component Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. End User Experience Monitoring Market: Component Movement Analysis, 2024 & 2030 (USD Billion)
• 4.3. Product
  • 4.3.1. Product Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.3.2. Synthetic Monitoring
    • 4.3.2.1. Synthetic Monitoring Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.3.3. Real User Monitoring
    • 4.3.3.1. Real User Monitoring Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.3.4. Others
    • 4.3.4.1. Others Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.4. Services
  • 4.4.1. Services Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.4.2. Professional Services
    • 4.4.2.1. Professional Services Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.4.3. Managed Services
    • 4.4.3.1. Managed Services Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 5. End User Experience Monitoring Market: Access Type Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. End User Experience Monitoring Market: Access Type Movement Analysis, 2024 & 2030 (USD Billion)
• 5.3. Web
  • 5.3.1. Web Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 5.4. Mobile
  • 5.4.1. Mobile Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 6. End User Experience Monitoring Market: Deployment Mode Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. End User Experience Monitoring Market: Deployment Mode Movement Analysis, 2024 & 2030 (USD Billion)
• 6.3. Cloud
  • 6.3.1. Cloud Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 6.4. On-premise
  • 6.4.1. On-premise Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 7. End User Experience Monitoring Market: Organization Size Estimates & Trend Analysis

• 7.1. Segment Dashboard
• 7.2. End User Experience Monitoring Market: Organization Size Movement Analysis, 2024 & 2030 (USD Billion)
• 7.3. SMEs
  • 7.3.1. SMEs Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.4. Large enterprises
  • 7.4.1. Large enterprises Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 8. End User Experience Monitoring Market: End Use Estimates & Trend Analysis

• 8.1. Segment Dashboard
• 8.2. End User Experience Monitoring Market: End Use Movement Analysis, 2024 & 2030 (USD Billion)
• 8.3. Government and Public Sector
  • 8.3.1. Government and Public Sector Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 8.4. Construction and Real Estate
  • 8.4.1. Construction and Real Estate Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 8.5. Consumer Goods and Retail
  • 8.5.1. Consumer Goods and Retail Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 8.6. Healthcare and Life Sciences
  • 8.6.1. Healthcare and Life Sciences Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 8.7. Banking, Financial Services, and Insurance (BFSI)
  • 8.7.1. Banking, Financial Services, and Insurance (BFSI) Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 8.8. IT and Telecommunications
  • 8.8.1. IT and Telecommunications Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 8.9. Others
  • 8.9.1. Others Market, Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 9. End User Experience Monitoring Market: Regional Estimates & Trend Analysis

• 9.1. End User Experience Monitoring Market Share, By Region, 2024 & 2030, USD Billion
• 9.2. North America
  • 9.2.1. North America End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.2.2. U.S.
    • 9.2.2.1. U.S. End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.2.3. Canada
    • 9.2.3.1. Canada End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.2.4. Mexico
    • 9.2.4.1. Mexico End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 9.3. Europe
  • 9.3.1. Europe End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.3.2. UK
    • 9.3.2.1. UK End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.3.3. Germany
    • 9.3.3.1. Germany End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.3.4. France
    • 9.3.4.1. France End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 9.4. Asia Pacific
  • 9.4.1. Asia Pacific End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.4.2. China
    • 9.4.2.1. China End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.4.3. Japan
    • 9.4.3.1. Japan End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.4.4. India
    • 9.4.4.1. India End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.4.5. South Korea
    • 9.4.5.1. South Korea End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.4.6. Australia
    • 9.4.6.1. Australia End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 9.5. Latin America
  • 9.5.1. Latin America End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.5.2. Brazil
    • 9.5.2.1. Brazil End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 9.6. Middle East and Africa
  • 9.6.1. Middle East and Africa End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.6.2. UAE
    • 9.6.2.1. UAE End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.6.3. KSA
    • 9.6.3.1. KSA End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.6.4. South Africa
    • 9.6.4.1. South Africa End User Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 10. Competitive Landscape

• 10.1. Company Categorization
• 10.2. Company Market Positioning
• 10.3. Company Market Share, 2024
• 10.4. Company Heat Map Analysis
• 10.5. Company Profiles/Listing
  • 10.5.1. Dynatrace
    • 10.5.1.1. Participant's Overview
    • 10.5.1.2. Financial Performance
    • 10.5.1.3. Product Benchmarking
    • 10.5.1.4. Strategic Initiatives
  • 10.5.2. New Relic
    • 10.5.2.1. Participant's Overview
    • 10.5.2.2. Financial Performance
    • 10.5.2.3. Product Benchmarking
    • 10.5.2.4. Strategic Initiatives
  • 10.5.3. BMC Software
    • 10.5.3.1. Participant's Overview
    • 10.5.3.2. Financial Performance
    • 10.5.3.3. Product Benchmarking
    • 10.5.3.4. Strategic Initiatives
  • 10.5.4. Datadog
    • 10.5.4.1. Participant's Overview
    • 10.5.4.2. Financial Performance
    • 10.5.4.3. Product Benchmarking
    • 10.5.4.4. Strategic Initiatives
  • 10.5.5. IBM Corporation
    • 10.5.5.1. Participant's Overview
    • 10.5.5.2. Financial Performance
    • 10.5.5.3. Product Benchmarking
    • 10.5.5.4. Strategic Initiatives
  • 10.5.6. SAP SE
    • 10.5.6.1. Participant's Overview
    • 10.5.6.2. Financial Performance
    • 10.5.6.3. Product Benchmarking
    • 10.5.6.4. Strategic Initiatives
  • 10.5.7. Oracle Corporation
    • 10.5.7.1. Participant's Overview
    • 10.5.7.2. Financial Performance
    • 10.5.7.3. Product Benchmarking
    • 10.5.7.4. Strategic Initiatives
  • 10.5.8. Catchpoint
    • 10.5.8.1. Participant's Overview
    • 10.5.8.2. Financial Performance
    • 10.5.8.3. Product Benchmarking
    • 10.5.8.4. Strategic Initiatives
  • 10.5.9. Riverbed
    • 10.5.9.1. Participant's Overview
    • 10.5.9.2. Financial Performance
    • 10.5.9.3. Product Benchmarking
    • 10.5.9.4. Strategic Initiatives
  • 10.5.10. Lumen Technologies
    • 10.5.10.1. Participant's Overview
    • 10.5.10.2. Financial Performance
    • 10.5.10.3. Product Benchmarking
    • 10.5.10.4. Strategic Initiatives
  • 10.5.11. Nexthink
    • 10.5.11.1. Participant's Overview
    • 10.5.11.2. Financial Performance
    • 10.5.11.3. Product Benchmarking
    • 10.5.11.4. Strategic Initiatives
  • 10.5.12. Lakeside Software
    • 10.5.12.1. Participant's Overview
    • 10.5.12.2. Financial Performance
    • 10.5.12.3. Product Benchmarking
    • 10.5.12.4. Strategic Initiatives
  • 10.5.13. CA Technologies
    • 10.5.13.1. Participant's Overview
    • 10.5.13.2. Financial Performance
    • 10.5.13.3. Product Benchmarking
    • 10.5.13.4. Strategic Initiatives