顧客エンゲージメントソリューションの世界市場レポート 2025年

顧客エンゲージメントソリューションの市場規模は今後数年で急成長が見込まれます。2029年にはCAGR13.7％で392億7,000万米ドルに成長します。予測期間の成長は、予測分析、セキュリティ対策の強化、アクセシビリティと包括性の重視、顧客の個人データ管理、環境の持続可能性に起因しています。予測期間における主な動向としては、規模に応じたパーソナライゼーション、顧客理解のためのデータ主導型インサイト、プロアクティブな顧客エンゲージメント、カスタマージャーニーマッピングとオーケストレーション、リアルタイムのエンゲージメントとフィードバック、CRMやマーケティングオートメーションとの統合などが挙げられます。

インターネットの普及は、今後数年間の顧客エンゲージメントソリューション市場の成長を促進すると予想されます。インターネットは、相互接続されたデバイス間で様々な種類のデータやメディアのトランスミッションを可能にする世界ネットワークとして機能します。顧客エンゲージメントソリューションでは、電子メール、ソーシャルメディア、ライブチャット、メッセージアプリなどのプラットフォームを通じて、顧客からの問い合わせにデジタルで対応するために採用されています。例えば、米国を拠点とする統計プロバイダーであるDemand Sageは、2024年9月に世界のインターネットユーザー数を約54億5,000万人と報告し、これは世界人口の67.1%に相当します。ユーザー数が最も多いのはインドで12億4,000万人、次いで中国が11億3,000万人、米国が3億2,356万人となっています。したがって、インターネット普及率の向上が、顧客エンゲージメントソリューション市場の成長を促進する上で重要な役割を果たしています。

ソーシャルメディアプラットフォームの利用が増加していることは、顧客エンゲージメントソリューション市場の今後の成長を促進すると予想されます。ソーシャルメディアプラットフォームとは、インターネットを利用したコミュニケーションプラットフォームのことで、ユーザーはソーシャルメディアプラットフォームを通じて会話をしたり、情報を交換したり、ウェブ用のコンテンツを制作したりします。顧客エンゲージメントソリューションは、ソーシャルメディアプラットフォームを企業と顧客がリアルタイムで交流するための直接的なチャネルとして利用し、顧客体験を向上させ、消費者とのより強固な関係を構築します。たとえば、オランダに本社を置くソフトウェア会社Meltwaterによると、2023年2月の英国におけるLinkedInの会員数は3,500万人、Instagramのユーザー数は2,875万人でした。したがって、ソーシャルメディアプラットフォームの利用が増加していることが、顧客エンゲージメントソリューション市場の成長を促進しています。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 市場- 金利、インフレ、地政学、コロナ禍、回復が市場に与える影響を含むマクロ経済シナリオ

第5章 世界の成長分析と戦略分析フレームワーク

• 世界の顧客エンゲージメントソリューション市場のPESTEL分析（政治、社会、技術、環境、法的要因、促進要因、抑制要因）
• 最終用途産業の分析
• 世界の顧客エンゲージメントソリューション市場の成長率分析
• 世界の顧客エンゲージメントソリューション市場の実績：規模と成長、2019～2024年
• 世界の顧客エンゲージメントソリューション市場の予測：規模と成長、2024～2029年、2034年
• 世界の顧客エンゲージメントソリューション総アドレス可能市場（TAM）

第6章 市場セグメンテーション

• 世界の顧客エンゲージメントソリューション市場：コンポーネント別、実績と予測、2019～2024年、2024～2029年、2034年
• ソリューション
• サービス
• 世界の顧客エンゲージメントソリューション市場：展開タイプ別、実績と予測、2019～2024年、2024～2029年、2034年
• オンプレミス
• クラウド
• 世界の顧客エンゲージメントソリューション市場：組織規模別、実績と予測、2019～2024年、2024～2029年、2034年
• 中小企業
• 大企業
• 世界の顧客エンゲージメントソリューション市場：業界別、実績と予測、2019～2024年、2024～2029年、2034年
• BFSI
• 消費財・小売
• 通信
• ヘルスケア・ライフサイエンス
• 自動車・輸送
• メディア・エンターテイメント
• 旅行・ホスピタリティ
• 製造業
• その他の業種
• 世界の顧客エンゲージメントソリューション市場：ソリューションのサブセグメンテーション：タイプ別、実績と予測、2019～2024年、2024～2029年、2034年
• 顧客関係管理（CRM）ソフトウェア
• オムニチャネルエンゲージメントソリューション
• パーソナライゼーションエンジン
• 分析・レポートツール
• 世界の顧客エンゲージメントソリューション市場：サービスのサブセグメンテーション：タイプ別、実績と予測、2019～2024年、2024～2029年、2034年
• コンサルティングサービス
• 実装サービス
• サポートおよびメンテナンスサービス
• トレーニングサービス

第7章 地域別・国別分析

• 世界の顧客エンゲージメントソリューション市場：地域別、実績と予測、2019～2024年、2024～2029年、2034年
• 世界の顧客エンゲージメントソリューション市場：国別、実績と予測、2019～2024年、2024～2029年、2034年

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

• 顧客エンゲージメントソリューション市場：競合情勢
• 顧客エンゲージメントソリューション市場：企業プロファイル
  • Aspect Software Inc. Overview, Products and Services, Strategy and Financial Analysis
  • Avaya Inc. Overview, Products and Services, Strategy and Financial Analysis
  • Calabrio Inc. Overview, Products and Services, Strategy and Financial Analysis
  • Genesys Telecommunications Laboratories Inc. Overview, Products and Services, Strategy and Financial Analysis
  • IBM Corporation Overview, Products and Services, Strategy and Financial Analysis

第31章 その他の大手企業と革新的企業

• Microsoft Corporation
• NICE Systems Ltd.
• Nuance Communications Inc.
• OpenText Corporation
• Oracle Corporation
• Pegasystems Inc.
• Pitney Bowes Inc.
• Salesforce Inc.
• SAP SE
• ServiceNow Inc.
• SugarCRM Inc.
• Verint Systems Inc.
• Zendesk Inc.
• Crmnext Inc.
• eGain Corporation

第32章 世界市場競合ベンチマーキングとダッシュボード

第33章 主要な合併と買収

第34章 市場の最近の動向

第35章 市場の潜在力が高い国、セグメント、戦略

• 顧客エンゲージメントソリューション市場2029年-最も新しい機会を提供する国
• 顧客エンゲージメントソリューション市場2029年-最も新しい機会を提供するセグメント
• 顧客エンゲージメントソリューション市場2029年-成長戦略
  • 市場動向に基づく戦略
  • 競合の戦略

第36章 付録

Customer engagement solutions refer to solutions that can improve and automate customer self-service options. It helps the live agent concentrate on other requests, such as calls or chat requests. This also helps to improve customer loyalty. Customer engagement solutions used to solve problems without requiring a support team.

The main types of components in customer engagement solutions are solutions and services. A customer engagement solution can range from a live chat tool that allows communicating with customers through your service channel(s) to enterprise-level software that covers every single touchpoint a user has during their sales journey with your company. The different deployment types include on-premise, cloud, and involve various organization sizes such as small and medium enterprises, large enterprises. it is employed in BFSI, consumer goods and retail, telecommunication, healthcare and life sciences, automotive and transportation, media and entertainment, travel and hospitality, manufacturing, and other verticals.

The customer engagement solutions market research report is one of a series of new reports from The Business Research Company that provides customer engagement solutions market statistics, including customer engagement solutions industry global market size, regional shares, competitors with a customer engagement solutions market share, detailed customer engagement solutions market segments, market trends and opportunities, and any further data you may need to thrive in the customer engagement solutions industry. This customer engagement solutions market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.

The customer engagement solution market size has grown rapidly in recent years. It will grow from $21.26 billion in 2024 to $23.52 billion in 2025 at a compound annual growth rate (CAGR) of 10.6%. The growth in the historic period can be attributed to social media impact, customer data utilization, automation for efficiency, focus on customer retention, customer feedback management.

The customer engagement solution market size is expected to see rapid growth in the next few years. It will grow to $39.27 billion in 2029 at a compound annual growth rate (CAGR) of 13.7%. The growth in the forecast period can be attributed to predictive analytics for anticipation, enhanced security measures, focus on accessibility and inclusivity, personal data control for customers, environmental sustainability. Major trends in the forecast period include personalization at scale, data-driven insights for customer understanding, proactive customer engagement, customer journey mapping and orchestration, real-time engagement and feedback, integration with CRM and marketing automation.

The rising penetration of the internet is anticipated to fuel the growth of the customer engagement solutions market in the coming years. The internet functions as a global network that enables the transmission of various types of data and media across interconnected devices. In customer engagement solutions, it is employed to address customer inquiries digitally through platforms such as email, social media, live chat, and messaging apps. For instance, in September 2024, Demand Sage, a U.S.-based statistics provider, reported approximately 5.45 billion internet users worldwide, representing 67.1% of the global population. India has the highest number of users at 1.24 billion, followed closely by China with 1.13 billion and the United States at 323.56 million. Therefore, the increasing internet penetration is playing a significant role in driving the growth of the customer engagement solutions market.

The rising use of social media platforms is expected to propel the growth of the customer engagement solutions market going forward. A social media platform is a communication platform that uses the internet, and users engage in conversations, exchange information, and produce content for the web via social media platforms. Customer engagement solutions use social media platforms as a direct channel for real-time interaction between businesses and customers, enhancing the customer experience and building stronger relationships with consumers. For instance, in February 2023, according to Meltwater, a Netherlands-based software company, in the UK, there were 35 million LinkedIn members and 28. 75 million Instagram users. Therefore, the rising use of social media platforms is driving the growth of the customer engagement solutions market.

Technological innovations are the key trends gaining popularity in the customer engagement solutions market. Major companies operating in the customer engagement solutions sector are introducing new technological innovations to reinforce their position in the market. For instance, In October 2022, CSG International, a US-based business support systems software and services provider, launched CSG Xponent Ignite, a customer engagement solution built from industry-specific expertise that enables businesses to quickly deploy, engage and deliver quantifiable experiences aligned with their goals. It can hyper-personalize customer communications on their preferred engagement channels. It can also provide patients with the extraordinary experiences they get from their favorite consumer brands.

Major companies operating in the customer engagement solutions market are leveraging data to gain actionable insights into customer behavior. Data analytics and insights in customer engagement solutions involve the use of data to understand customer behavior and preferences, enabling businesses to make informed decisions and enhance customer interactions. For instance, in February 2023, GoTo,a US-based software company, launched GoTo Customer Engagement. GoTo Customer Engagement provides businesses with a platform for collecting and analyzing customer data. This improves customer satisfaction by providing timely and relevant responses to customer inquiries. The soliution also enables firms to develop and distribute surveys to clients, which may aid in understanding customer needs and gathering feedback. Businesses may receive rapid feedback on NPS ratings, product improvements, brand perception, and other topics by including customized surveys in SMS campaigns.

In February 2024, Genesys, a U.S.-based provider of customer experience and contact center solutions, acquired Radarr Technologies for an undisclosed amount. This acquisition is intended to enhance Genesys's AI-powered experience orchestration capabilities by integrating Radarr's advanced social and digital listening, analytics, and consumer engagement solutions into the Genesys Cloud platform. Radarr Technologies is an India-based company that specializes in AI-driven social and digital listening, analytics, and consumer engagement solutions.

Major companies operating in the customer engagement solution market include Aspect Software Inc., Avaya Inc., Calabrio Inc., Genesys Telecommunications Laboratories Inc., IBM Corporation, Microsoft Corporation, NICE Systems Ltd., Nuance Communications Inc., OpenText Corporation, Oracle Corporation, Pegasystems Inc., Pitney Bowes Inc., Salesforce Inc., SAP SE, ServiceNow Inc., SugarCRM Inc., Verint Systems Inc., Zendesk Inc., Crmnext Inc., eGain Corporation, Eptica S. A., Freshworks Inc., IFS-Mplsystems Ltd., SpotOn Transact LLC., MessageGears Inc., Yellow Messenger Pte. Ltd., Kevit Technologies Pvt. Ltd., Helpshift Technologies Pvt. Ltd.

North America was the largest region in the customer engagement solutions market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer engagement solution market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the customer engagement solution market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The customer engagement solutions market includes revenues earned by entities by providing services such as SMS and email solutions, interactive personalized video solutions, chatbot solutions, digital self-service solutions, print-to-digital solutions, and digital archiving solutions. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Customer Engagement Solution Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer engagement solution market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for customer engagement solution ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer engagement solution market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Component: Solution; Services
• 2) By Deployment Type: On-Premise; Cloud
• 3) By Organization Size: Small and Medium Enterprises; Large Enterprises
• 4) By Vertical: BFSI; Consumer Goods And Retail; Telecommunication; Healthcare And Life Sciences; Automotive And Transportation; Media And Entertainment; Travel And Hospitality; Manufacturing; Other Verticals
• Subsegments:
• 1) By Solution: Customer Relationship Management (CRM) Software; Omnichannel Engagement Solutions; Personalization Engines; Analytics And Reporting Tools
• 2) By Services: Consulting Services; Implementation Services; Support And Maintenance Services; Training Services
• Companies Mentioned: Aspect Software Inc.; Avaya Inc.; Calabrio Inc.; Genesys Telecommunications Laboratories Inc.; IBM Corporation
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Customer Engagement Solution Market Characteristics

3. Customer Engagement Solution Market Trends And Strategies

4. Customer Engagement Solution Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market

5. Global Customer Engagement Solution Growth Analysis And Strategic Analysis Framework

• 5.1. Global Customer Engagement Solution PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
• 5.2. Analysis Of End Use Industries
• 5.3. Global Customer Engagement Solution Market Growth Rate Analysis
• 5.4. Global Customer Engagement Solution Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
• 5.5. Global Customer Engagement Solution Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
• 5.6. Global Customer Engagement Solution Total Addressable Market (TAM)

6. Customer Engagement Solution Market Segmentation

• 6.1. Global Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Solution
• Services
• 6.2. Global Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• On-Premise
• Cloud
• 6.3. Global Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Small and Medium Enterprises
• Large Enterprises
• 6.4. Global Customer Engagement Solution Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• BFSI
• Consumer Goods And Retail
• Telecommunication
• Healthcare And Life Sciences
• Automotive And Transportation
• Media And Entertainment
• Travel And Hospitality
• Manufacturing
• Other Verticals
• 6.5. Global Customer Engagement Solution Market, Sub-Segmentation Of Solution, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Customer Relationship Management (CRM) Software
• Omnichannel Engagement Solutions
• Personalization Engines
• Analytics And Reporting Tools
• 6.6. Global Customer Engagement Solution Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Consulting Services
• Implementation Services
• Support And Maintenance Services
• Training Services

7. Customer Engagement Solution Market Regional And Country Analysis

• 7.1. Global Customer Engagement Solution Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 7.2. Global Customer Engagement Solution Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Customer Engagement Solution Market

• 8.1. Asia-Pacific Customer Engagement Solution Market Overview
• Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.3. Asia-Pacific Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.4. Asia-Pacific Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Customer Engagement Solution Market

• 9.1. China Customer Engagement Solution Market Overview
• 9.2. China Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.3. China Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.4. China Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Customer Engagement Solution Market

• 10.1. India Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.2. India Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.3. India Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Customer Engagement Solution Market

• 11.1. Japan Customer Engagement Solution Market Overview
• 11.2. Japan Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.3. Japan Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.4. Japan Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Customer Engagement Solution Market

• 12.1. Australia Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.2. Australia Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.3. Australia Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Customer Engagement Solution Market

• 13.1. Indonesia Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.2. Indonesia Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.3. Indonesia Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Customer Engagement Solution Market

• 14.1. South Korea Customer Engagement Solution Market Overview
• 14.2. South Korea Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.3. South Korea Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.4. South Korea Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Customer Engagement Solution Market

• 15.1. Western Europe Customer Engagement Solution Market Overview
• 15.2. Western Europe Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.3. Western Europe Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.4. Western Europe Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Customer Engagement Solution Market

• 16.1. UK Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.2. UK Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.3. UK Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Customer Engagement Solution Market

• 17.1. Germany Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.2. Germany Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.3. Germany Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Customer Engagement Solution Market

• 18.1. France Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.2. France Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.3. France Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Customer Engagement Solution Market

• 19.1. Italy Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.2. Italy Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.3. Italy Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Customer Engagement Solution Market

• 20.1. Spain Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.2. Spain Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.3. Spain Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Customer Engagement Solution Market

• 21.1. Eastern Europe Customer Engagement Solution Market Overview
• 21.2. Eastern Europe Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.3. Eastern Europe Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.4. Eastern Europe Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Customer Engagement Solution Market

• 22.1. Russia Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.2. Russia Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.3. Russia Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Customer Engagement Solution Market

• 23.1. North America Customer Engagement Solution Market Overview
• 23.2. North America Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.3. North America Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.4. North America Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Customer Engagement Solution Market

• 24.1. USA Customer Engagement Solution Market Overview
• 24.2. USA Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.3. USA Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.4. USA Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Customer Engagement Solution Market

• 25.1. Canada Customer Engagement Solution Market Overview
• 25.2. Canada Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.3. Canada Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.4. Canada Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Customer Engagement Solution Market

• 26.1. South America Customer Engagement Solution Market Overview
• 26.2. South America Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.3. South America Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.4. South America Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Customer Engagement Solution Market

• 27.1. Brazil Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.2. Brazil Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.3. Brazil Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Customer Engagement Solution Market

• 28.1. Middle East Customer Engagement Solution Market Overview
• 28.2. Middle East Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.3. Middle East Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.4. Middle East Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Customer Engagement Solution Market

• 29.1. Africa Customer Engagement Solution Market Overview
• 29.2. Africa Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.3. Africa Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.4. Africa Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Customer Engagement Solution Market Competitive Landscape And Company Profiles

• 30.1. Customer Engagement Solution Market Competitive Landscape
• 30.2. Customer Engagement Solution Market Company Profiles
  • 30.2.1. Aspect Software Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.2. Avaya Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.3. Calabrio Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.4. Genesys Telecommunications Laboratories Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.5. IBM Corporation Overview, Products and Services, Strategy and Financial Analysis

31. Customer Engagement Solution Market Other Major And Innovative Companies

• 31.1. Microsoft Corporation
• 31.2. NICE Systems Ltd.
• 31.3. Nuance Communications Inc.
• 31.4. OpenText Corporation
• 31.5. Oracle Corporation
• 31.6. Pegasystems Inc.
• 31.7. Pitney Bowes Inc.
• 31.8. Salesforce Inc.
• 31.9. SAP SE
• 31.10. ServiceNow Inc.
• 31.11. SugarCRM Inc.
• 31.12. Verint Systems Inc.
• 31.13. Zendesk Inc.
• 31.14. Crmnext Inc.
• 31.15. eGain Corporation

32. Global Customer Engagement Solution Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Customer Engagement Solution Market

34. Recent Developments In The Customer Engagement Solution Market

35. Customer Engagement Solution Market High Potential Countries, Segments and Strategies

• 35.1 Customer Engagement Solution Market In 2029 - Countries Offering Most New Opportunities
• 35.2 Customer Engagement Solution Market In 2029 - Segments Offering Most New Opportunities
• 35.3 Customer Engagement Solution Market In 2029 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer