市場調査レポート

商品コード

1623698

クラウドCRMの市場規模、シェア、成長分析、コンポーネント別、展開タイプ別、ソリューションタイプ別、用途別、組織規模別、業界別、地域別 - 産業予測、2025～2032年

Cloud CRM Market Size, Share, Growth Analysis, By Component (Solution, Services), By Deployment Type (Public Cloud, Private Cloud), By Solution Type, By Application, By Organizational Size, By Industry Vertical, By Region - Industry Forecast 2025-2032

出版日: 2024年12月26日
発行: SkyQuest
ページ情報: 英文 197 Pages
納期: 3～5営業日

価格

PDF & Excel (Single User License)

USD 5,300 763,518円

レポートPDF・Excelを1 名様のみがご利用頂けるライセンスです。PDF・Excell内のテキスト等のコピーは可能です。PDF・Excelの印刷は可能ですが、印刷したもののご利用はPDF・Excelのご利用範囲に準拠します

PDF & Excel (Multiple User License)

USD 6,200 893,172円

レポートPDF・Excel2-5名様までがご利用頂けるライセンスです。PDF・Excel内のテキスト等のコピーは可能です。PDF・Excelの印刷は可能ですが、印刷したもののご利用はPDF・Excelのご利用範囲に準拠します。

PDF & Excel (Enterprise License)

USD 7,100 1,022,826円

レポートPDF・Excelを同一企業に所属の全世界の方にご使用頂けるライセンスです。PDF・Excel内のテキスト等のコピーは可能です。PDF・Excelの印刷は可能ですが、印刷したもののご利用はPDF・Excelのご利用範囲に準拠します。

価格表記: USDを日本円(税抜)に換算

本日の銀行送金レート: 1USD=144.06円

全表示
概要
目次

概要

サンプル依頼リストに入れる

クラウドCRMの世界市場規模は2023年に849億米ドルと評価され、2024年の958億5,000万米ドルから2032年には2,530億2,000万米ドルに成長し、予測期間中（2025年～2032年）のCAGRは12.9％で成長する見通しです。

顧客関係管理（CRM）の情勢は、企業が顧客とのつながりを深める必要性の高まりに後押しされ、急速に進化しています。CRMツールは営業・マーケティング活動を強化し、顧客サービスを向上させ、最終的には満足度と顧客維持率を高める。組織が拡大するにつれ、顧客の嗜好や行動を理解することが最重要となり、ヘルスケア、金融、小売、テクノロジーなどの分野でCRMソフトウェアの需要が高まっています。顧客中心の戦略を採用することで、企業はパーソナライズされたエクスペリエンスの価値を認識しています。CRMをAI、機械学習、データ分析などの新興テクノロジーと統合することで、顧客行動に対する深い洞察が得られ、的確なターゲティングや売上予測の改善が可能になります。さらに、モバイルデバイスの台頭により、モバイルフレンドリーなCRMソリューションの需要が高まり、全体的な顧客体験がさらに向上しています。

北米
- 米国
- カナダ
欧州
- ドイツ
- スペイン
- フランス
- 英国
- イタリア
- その他欧州地域
アジア太平洋地域
- 中国
- インド
- 日本
- 韓国
- その他アジア太平洋地域
ラテンアメリカ
- ブラジル
- その他ラテンアメリカ地域
中東・アフリカ
- GCC諸国
- 南アフリカ
- その他中東・アフリカ

競合情報

上位5社の比較
主要企業の市場ポジショニング（2024年）
主な市場企業が採用した戦略
市場の最近の動向
企業の市場シェア分析（2024年）
主要企業の企業プロファイル
- 会社概要
- 製品ポートフォリオ分析
- セグメント別シェア分析
- 収益の前年比比較（2022-2024）

主要企業プロファイル

Salesforce, Inc.（US）
Microsoft Corporation（US）
Oracle Corporation（US）
SAP SE（Germany）
Adobe Inc.（US）
Zoho Corporation（India）
HubSpot, Inc.（US）
Freshworks Inc.（US）
SugarCRM Inc.（US）
Pipedrive（Estonia）
Insightly, Inc.（US）
Copper CRM, Inc.（US）
monday.com Ltd.（Israel）
Sage Group plc（UK）
Zendesk, Inc.（US）
Creatio（US）
Keap（US）
Apptivo Inc.（US）
Odoo S.A.（Belgium）
Vtiger Systems（India）

結論と推奨事項

Product Code: SQMIG45A2343

Global Cloud CRM Market size was valued at USD 84.9 billion in 2023 and is poised to grow from USD 95.85 billion in 2024 to USD 253.02 billion by 2032, growing at a CAGR of 12.9% during the forecast period (2025-2032).

The customer relationship management (CRM) landscape is rapidly evolving, driven by the growing need for businesses to cultivate deeper connections with their customers. CRM tools enhance sales and marketing efforts, improve customer service, and ultimately boost satisfaction and retention. As organizations expand, understanding customer preferences and behaviors becomes paramount, propelling CRM software demand across sectors like healthcare, finance, retail, and technology. By adopting customer-centric strategies, businesses recognize the value of personalized experiences. Integrating CRM with emerging technologies such as AI, machine learning, and data analytics offers profound insights into customer behaviors, enabling precise targeting and improved sales forecasting. Additionally, the rise of mobile devices is increasing the demand for mobile-friendly CRM solutions, further enhancing the overall customer experience.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Cloud Crm market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Cloud Crm Market Segmental Analysis

Global Cloud CRM Market is segmented by component, deployment type, solution type, application, organizational size, industry vertical and region. Based on component, the market is segmented into solution and services. Based on deployment type, the market is segmented into public cloud, private cloud and hybrid cloud. Based on solution type, the market is segmented into social monitoring, social mapping, social middleware, social management and social measurement. Based on application, the market is segmented into provisioning, compliance auditing, management and monitoring, metering and billing and auto scaling. Based on organizational size, the market is segmented into small & medium enterprise and large enterprise. Based on industry vertical, the market is segmented into IT & Telecom, BFSI, education, transport & logistics, retail, automotive, government & defense, healthcare & life science and others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Cloud Crm Market

The global Cloud CRM market is being significantly driven by the heightened demand for effective customer relationship management solutions. Businesses across diverse industries are increasingly acknowledging the critical need to comprehend customer behavior, preferences, and emerging trends. This growing emphasis on a customer-centric approach is essential for the development and enhancement of CRM systems. As companies strive to improve their customer interactions and overall satisfaction, the adoption of Cloud-based CRM solutions becomes paramount, facilitating seamless access to data and insights necessary for informed decision-making and strategic planning, thereby propelling market growth.

Restraints in the Global Cloud Crm Market

The Global Cloud CRM market faces significant restraints, particularly concerning data privacy and security. As the digital landscape expands and organizations increasingly gather vast amounts of customer data, they encounter critical challenges in safeguarding sensitive information. This growing concern over the potential for data breaches and unauthorized access compels businesses to invest heavily in security measures and compliance with stringent regulations. Consequently, these challenges can hinder the growth of the Cloud CRM market, as companies may be hesitant to fully adopt cloud solutions without assurance that their customer data will remain secure and confidential in this evolving environment.

Market Trends of the Global Cloud Crm Market

The Global Cloud CRM market is witnessing a significant trend in growing investments directed towards R&D activities, reflecting a strong commitment to enhancing customer relationship management solutions. This focus on innovation aims to refine and expand CRM functionalities, ultimately boosting customer satisfaction and engagement. As companies prioritize delivering superior customer experiences, the demand for advanced cloud CRM technologies is surging, fostering a competitive landscape where businesses leverage data-driven insights and streamlined interactions. Consequently, this trend is set to accelerate further, propelling the Cloud CRM market towards robust growth and establishing it as a pivotal component in organizational strategies worldwide.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Drivers & Opportunities
- Restraints & Challenges
Porters Analysis
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Market Attractiveness Index, 2024
PESTEL Analysis
Macro-Economic Indicators
Value Chain Analysis
Pricing Analysis
Regulatory Analysis
Case Study Analysis
Patent Analysis
Technology Analysis

Global Cloud CRM Market Size by Component & CAGR (2025-2032)

Market Overview
Solution
Services

Global Cloud CRM Market Size by Deployment Type & CAGR (2025-2032)

Market Overview
Public Cloud
Private Cloud
Hybrid Cloud

Global Cloud CRM Market Size by Solution Type & CAGR (2025-2032)

Market Overview
Social Monitoring
Social Mapping
Social Middleware
Social Management
Social Measurement

Global Cloud CRM Market Size by Application & CAGR (2025-2032)

Market Overview
Provisioning
Compliance Auditing
Management and Monitoring
Metering and Billing
Auto Scaling

Global Cloud CRM Market Size by Organizational Size & CAGR (2025-2032)

Market Overview
Small & Medium Enterprise
Large Enterprise

Global Cloud CRM Market Size by Industry Vertical & CAGR (2025-2032)

Market Overview
IT & Telecom
BFSI
Education
Transport & Logistics
Retail
Automotive
Government & Defense
Healthcare & Life Science
Others

Global Cloud CRM Market Size & CAGR (2025-2032)

North America (Component, Deployment Type, Solution Type, Application, Organizational Size, Industry Vertical)
- US
- Canada
Europe (Component, Deployment Type, Solution Type, Application, Organizational Size, Industry Vertical)
- Germany
- Spain
- France
- UK
- Italy
- Rest of Europe
Asia Pacific (Component, Deployment Type, Solution Type, Application, Organizational Size, Industry Vertical)
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America (Component, Deployment Type, Solution Type, Application, Organizational Size, Industry Vertical)
- Brazil
- Rest of Latin America
Middle East & Africa (Component, Deployment Type, Solution Type, Application, Organizational Size, Industry Vertical)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2024
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2024
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

Salesforce, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Microsoft Corporation (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Oracle Corporation (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SAP SE (Germany)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Adobe Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Zoho Corporation (India)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
HubSpot, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Freshworks Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SugarCRM Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Pipedrive (Estonia)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Insightly, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Copper CRM, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
monday.com Ltd. (Israel)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Sage Group plc (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Zendesk, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Creatio (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Keap (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Apptivo Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Odoo S.A. (Belgium)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Vtiger Systems (India)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments

クラウドCRMの市場規模、シェア、成長分析、コンポーネント別、展開タイプ別、ソリューションタイプ別、用途別、組織規模別、業界別、地域別 - 産業予測、2025～2032年

Cloud CRM Market Size, Share, Growth Analysis, By Component (Solution, Services), By Deployment Type (Public Cloud, Private Cloud), By Solution Type, By Application, By Organizational Size, By Industry Vertical, By Region - Industry Forecast 2025-2032

目次

イントロダクション

調査手法

エグゼクティブサマリー

市場力学と見通し

主な市場の考察

クラウドCRM市場規模：コンポーネント別

クラウドCRM市場規模：展開タイプ別

クラウドCRM市場規模：ソリューションタイプ別

クラウドCRM市場規模：用途別

クラウドCRM市場規模：組織規模別

クラウドCRM市場規模：業界別

クラウドCRM市場規模