市場調査レポート

商品コード

1548845

サービスとしてのユニファイド・コミュニケーション市場規模、シェア、成長分析：組織規模別、業界別、コンポーネント別、地域別- 産業予測、2024年～2031年

Unified Communication as a Service Market Size, Share, Growth Analysis, By Organization Size, By Vertical, By Component, By Region - Industry Forecast 2024-2031

出版日: 2024年08月29日
発行: SkyQuest
ページ情報: 英文 157 Pages
納期: 3～5営業日

価格

PDF & Excel (Single User License)

USD 5,300 760,921円

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概要
目次

概要

サンプル依頼リストに入れる

サービスとしてのユニファイド・コミュニケーションの世界市場規模は、2022年に585億米ドルと評価され、2023年の704億9,000万米ドルから2031年には3,154億4,000万米ドルへと、予測期間（2024年～2031年）のCAGR 20.6%で成長する見通しです。

リモートワークの動向の高まりにより、雇用主はサービスとしてのユニファイド・コミュニケーション（UCaaS）ソリューションの導入を促しています。UCaaSに人工知能を活用することで、スマートスピーカーの追跡、直感的な通話録音、ユーザーニーズのより良い理解を可能にし、企業はIT目標を達成することができます。また、AIを活用したUCaaSソリューションは、企業が製品やサービスに関連するフィードバックに基づいて情報に基づいた意思決定を行い、全体的な戦略立案を強化するのに役立ちます。パンデミック（世界的大流行）によって加速したビデオ会議の利用拡大が、ユーザーのバーチャル会議への移行を促し、市場の成長を後押ししています。マイクロソフト、シスコシステムズ、ズームビデオコミュニケーションズなどの企業は、効果的な会議を促進し、対人関係を強化するコミュニケーションツールでこのシフトを主導しています。さらに、5Gネットワークと高速インターネットの展開は、これらの技術が高品質で低遅延の音声およびビデオ会議をサポートするため、市場の拡大をさらに促進すると予想されます。また、リアルタイム・コミュニケーションに対する需要の高まりから、より高速なビデオおよび音声伝送を実現するWebRTCソリューションの開発も進んでいます。さらに、AIと機械学習によるインテリジェントなチャットボットと予測分析がコミュニケーションを強化し、リモートワーク体験を向上させています。

市場概要
北米
- 米国
- カナダ
欧州
- ドイツ
- 英国
- フランス
- イタリア
- スペイン
- その他欧州地域
アジア太平洋地域
- 中国
- インド
- 日本
- 韓国
- その他アジア太平洋地域
ラテンアメリカ
- ブラジル
- その他ラテンアメリカ地域
中東・アフリカ（MEA）
- GCC諸国
- 南アフリカ
- その他中東・アフリカ地域

競合情勢

上位5社の比較
主要企業の市場ポジショニング（2023年）
主な市場企業が採用した戦略
市場における最近の活動
主要企業の市場シェア（2023年）

主要企業プロファイル

Microsoft Corporation（US）
Cisco Systems, Inc.（US）
RingCentral, Inc.（US）
Zoom Video Communications, Inc.（US）
Mitel Networks Corporation（Canada）
8x8, Inc.（US）
Avaya Holdings Corp.（US）
Vonage Holdings Corp.（US）
Google LLC（Google Meet）（US）
BroadSoft（now part of Cisco）（US）
Alcatel-Lucent Enterprise（France）
NEC Corporation（Japan）
Unify, Inc.（Atos SE）（Germany）
Verizon Communications Inc.（US）
BT Group plc（UK）
AT&T Inc.（US）
StarLeaf（UK）
Dialpad, Inc.（US）
Twilio, Inc.（US）
Nextiva, Inc.（US）
PBX Plus by 3CX（UK）

Product Code: SQMIG45D2084

Global Unified Communication as a Service Market size was valued at USD 58.50 Billion in 2022 and is poised to grow from USD 70.49 Billion in 2023 to USD 315.44 Billion by 2031, at a CAGR of 20.6% during the forecast period (2024-2031).

The rising trend of remote work is prompting employers to adopt Unified Communications as a Service (UCaaS) solutions, as they offer a way to reevaluate operational costs and protect profit margins. Leveraging artificial intelligence within UCaaS allows organizations to achieve their IT objectives by enabling smart speaker tracking, intuitive call recording, and a better understanding of user needs. AI-powered UCaaS solutions also help companies make informed decisions based on feedback related to their products and services, enhancing overall strategic planning. The increased use of video conferencing, accelerated by the pandemic, is boosting market growth as users transition to virtual meetings. Companies such as Microsoft, Cisco Systems, and Zoom Video Communications are leading this shift with their communication tools, which facilitate effective meetings and foster stronger interpersonal connections. Additionally, the rollout of 5G networks and high-speed internet is expected to further drive market expansion, as these technologies support high-quality, low-latency audio and video conferencing. The growing demand for real-time communication has also led to the development of WebRTC solutions for faster video and voice transmission. Moreover, intelligent chatbots and predictive analytics powered by AI and machine learning are enhancing communication and improving the remote working experience.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Unified Communication as a Service market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Unified Communication as a Service Market Segmental Analysis

Global Unified Communication as A Service Market is segmented based on Deployment, Industry Vertical and organization site region. Based on Component, the market is segmented into Telephony, Unified Messaging, Conferencing, and Collaboration Platforms and Applications. Based on Vertical the market is segmented into Banking, Financial Services, and Insurance Telecom and IT, Consumer Goods and Retail, Healthcare, Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality and Others. Based on organization size the market is segmented into large, medium and small enterprises. Based on region the global Unified Communication as A Service Market is segmented into North America, Europe, Asia-Pacific, South America, and Middle East and Africa.

Drivers of the Global Unified Communication as a Service Market

The growth of remote work and the prevalence of distributed teams have heightened the need for Unified Communications as a Service (UCaaS) solutions. These platforms offer a comprehensive range of communication and collaboration tools, including voice and video conferencing, instant messaging, file sharing, and virtual meeting rooms, facilitating efficient teamwork across different locations. UCaaS solutions are designed to ensure smooth and effective communication, regardless of where team members are situated. By integrating various communication functions into a single platform, UCaaS helps teams collaborate more effectively and maintain productivity, no matter the geographic distance between them.

Restraints in the Global Unified Communication as a Service Market

With the growing reliance on cloud-based UCaaS solutions, concerns about data security and privacy are becoming more prominent. Organizations must implement robust security protocols to safeguard sensitive information, including data encryption, stringent access controls, and adherence to regulatory standards. Ensuring these security measures are in place is essential for protecting data and maintaining trust. Compliance with industry regulations and employing advanced security practices can help mitigate risks and secure the integrity of communication and collaboration platforms.

Market Trends of the Global Unified Communication as a Service Market

The transition to cloud-based UCaaS solutions is accelerating as organizations seek to capitalize on the advantages of scalability, flexibility, and lower infrastructure expenses. By adopting cloud models, companies can reduce the costs associated with maintaining physical hardware and benefit from the inherent scalability of cloud services. Additionally, cloud-based UCaaS platforms facilitate effortless remote access and collaboration, which aligns with the increasing shift toward remote work. These solutions support the evolving work environment by allowing teams to connect and collaborate from any location, further enhancing productivity and operational efficiency.

Introduction

Objectives of the Study
Definitions
Market Scope

Research Methodology

Information Procurement
Secondary & Primary Data Sources
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Market Overview Outlook
Supply Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Dynamics
- Drivers
- Opportunities
- Restraints
- Challenges
Porters Analysis
- Competitive rivalry
- Threat of Substitute Products
- Bargaining Power of Buyers
- Threat of New Entrants
- Bargaining Power of Suppliers

Key Market Insights

Key Success Factors of The Market
Value Chain Analysis
Top Investment Pockets
Market Attractive Index
Ecosystem Mapping
Use Cases

Global Unified Communication as A Service Market by Component

Market Overview
Telephony
Unified Messaging
Conferencing
Collaboration Platforms and Applications

Global Unified Communication as A Service Market by Organization Size

Market Overview
Large Enterprises
Medium and Small Enterprises

Global Unified Communication as A Service Market by Vertical

Market Overview
Banking, Financial Services, and Insurance
Telecom and IT
Consumer Goods and Retail
Healthcare
Public Sector and Utilities
Logistics and Transportation
Travel and Hospitality
Others

Global Unified Communication as A Service Market Size by Region

Market Overview
North America
- USA
- Canada
Europe
- Germany
- UK
- France
- Italy
- Spain
- Rest of Europe
Asia Pacific
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America
- Brazil
- Rest of Latin America
Middle East & Africa (MEA)
- GCC Countries
- South Africa
- Rest of MEA

Competitive Landscape

Top 5 Player Comparison
Market Positioning of Key Players, 2023
Strategies Adopted by Key Market Players
Recent Activities in the Market
Key Companies Market Share (%), 2023

Key Company Profiles

Microsoft Corporation (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Cisco Systems, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
RingCentral, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Zoom Video Communications, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Mitel Networks Corporation (Canada)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
8x8, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Avaya Holdings Corp. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Vonage Holdings Corp. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Google LLC (Google Meet) (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
BroadSoft (now part of Cisco) (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Alcatel-Lucent Enterprise (France)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
NEC Corporation (Japan)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Unify, Inc. (Atos SE) (Germany)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Verizon Communications Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
BT Group plc (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
AT&T Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
StarLeaf (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Dialpad, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Twilio, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Nextiva, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
PBX Plus by 3CX (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments

サービスとしてのユニファイド・コミュニケーション市場規模、シェア、成長分析：組織規模別、業界別、コンポーネント別、地域別- 産業予測、2024年～2031年

Unified Communication as a Service Market Size, Share, Growth Analysis, By Organization Size, By Vertical, By Component, By Region - Industry Forecast 2024-2031

目次

イントロダクション

調査手法

エグゼクティブサマリー

市場力学と見通し

主な市場の考察

サービスとしてのユニファイド・コミュニケーション市場：コンポーネント別

サービスとしてのユニファイド・コミュニケーション市場：組織規模別

サービスとしてのユニファイド・コミュニケーション市場：業界別

サービスとしてのユニファイド・コミュニケーション市場規模：地域別