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市場調査レポート
商品コード
1463461
音声分析の世界市場規模、シェア、成長分析：展開タイプ別、コンポーネント別 - 産業予測（2024年～2031年）Global Speech Analytics Market Size, Share, Growth Analysis, By Deployment Type(On-premise and cloud-based), By Component(Solutions and services) - Industry Forecast 2024-2031 |
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| 音声分析の世界市場規模、シェア、成長分析：展開タイプ別、コンポーネント別 - 産業予測（2024年～2031年） |
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出版日: 2024年04月08日
発行: SkyQuest
ページ情報: 英文 197 Pages
納期: 3～5営業日
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- 全表示
- 概要
- 目次
世界の音声分析の市場規模は、2022年に22億5,000万米ドルとなり、2023年の26億2,000万米ドルから2031年には87億6,000万米ドルに拡大し、予測期間中（2024年～2031年）にCAGR16.3%で成長すると予測されています。
音声分析の世界市場は、ビジネスインテリジェンスと分析ソフトウェアの領域で急成長を遂げています。音声分析は、機械学習と自然言語処理の力を活用して、話し言葉から価値ある洞察を抽出します。その主な目的は、顧客とのやり取りを分析するために必要なツールを企業に提供し、顧客サービスの向上、顧客離れの解消、売上増につなげることです。この市場拡大の大きな原動力となっているのは、カスタマー・エクスペリエンス・マネジメント・ソリューションに対する需要の高まりです。企業は、優れた顧客サービスが極めて重要な役割を果たすことを認識し、顧客の行動や嗜好に関する洞察を得るために音声分析を利用するようになっています。さらに、ヘルスケア分野では、患者とのやり取りを分析し、ケアの質を高めるために音声分析を活用するケースが増えており、市場の成長をさらに後押ししています。しかし市場は、音声分析技術の導入コストの高さや、顧客データのセキュリティとプライバシーに関する懸念といった障害に直面しています。さらに、ソーシャルメディアやチャットボットなどの代替コミュニケーションチャネルの普及が進んでいることも市場に影響を与えています。注目すべき動向としては、企業が顧客のニーズに迅速に対応できるようにするためのリアルタイム音声分析の採用拡大や、音声分析と人工知能やビッグデータ分析などの他の技術との統合が挙げられます。この統合により、企業は顧客の行動や嗜好についてさらに深い洞察を得られる可能性があります。
目次
エグゼクティブサマリー
- 市場概要
- 転変
調査手法
- 情報調達
- 二次・一次情報源
- 市場規模の推定
- 市場の前提条件と制限
親市場の分析
- 市場概要
- 市場規模
- 市場力学
- 促進要因
- 機会
- 抑制要因
- 課題
主な市場の考察
- 技術分析
- 価格分析
- サプライチェーン分析
- バリューチェーン分析
- 市場のエコシステム
- IP分析
- 貿易分析
- スタートアップ分析
- 原材料の分析
- イノベーションマトリクス
- パイプライン製品の分析
- マクロ経済指標
- 主な投資の分析
- 主な成功要因
- 競合の程度
市場力学と見通し
- 市場力学
- 促進要因
- 機会
- 抑制要因
- 課題
- 規制情勢
- ポーターの分析
- 将来の混乱についての特別な考察
音声分析の世界市場：展開タイプ別
- 市場概要
- オンプレミスとクラウドベース
音声分析の世界市場：コンポーネント別
- 市場概要
- ソリューションとサービス
音声分析の世界市場規模：地域別
- 市場概要
- 北米
- 米国
- カナダ
- 欧州
- ドイツ
- スペイン
- フランス
- 英国
- その他欧州
- アジア太平洋
- 中国
- インド
- 日本
- 韓国
- その他アジア太平洋
- ラテンアメリカ
- ブラジル
- その他ラテンアメリカ
- 中東・アフリカ（MEA）
- GCC諸国
- 南アフリカ
- その他中東・アフリカ
競合情勢
- 上位5社の比較
- 主要企業の市場ポジショニング（2021年）
- 主要市場企業が採用した戦略
- 主要成功戦略
- 市場における最近の活動
- 主要企業の市場シェア（2021年）
主要企業プロファイル
- NICE Systems Ltd.（Israel）
- Verint Systems Inc.（US）
- Genesys Telecommunications Laboratories, Inc.（US）
- CallMiner（US）
- Clarabridge, Inc.（US）
- Aspect Software, Inc.（US）
- Avaya Inc.（US）
- Calabrio, Inc.（US）
- Voci Technologies, Inc.（US）
- Verbio Technologies, S.L.（Spain）
- ZOOM International（US）
- Almawave S.p.A.（Italy）
- Castel Communications LLC（US）
- Intelligent Voice Ltd.（UK）
- Knoah Solutions, Inc.（US）
- Marchex, Inc.（US）
- OnviSource, Inc.（US）
- Sabio Ltd.（UK）
- Speechmatics Ltd.（UK）
- Uniphore Software Systems Pvt Ltd（India）
Global speech analytics market size was valued at USD 2.25 billion in 2022 and is poised to grow from USD 2.62 billion in 2023 to USD 8.76 billion by 2031, at a CAGR of 16.3% during the forecast period (2024-2031).
The global market for speech analytics is experiencing rapid growth within the realm of business intelligence and analytics software. Speech analytics harnesses the power of machine learning and natural language processing to extract valuable insights from spoken language. Its primary aim is to equip businesses with the tools necessary to analyze customer interactions, leading to improvements in customer service, reduced customer churn, and increased sales. A significant driving force behind this market expansion is the escalating demand for customer experience management solutions. Businesses are increasingly turning to speech analytics to gain insights into customer behavior and preferences, recognizing the pivotal role of excellent customer service. Moreover, the healthcare sector is increasingly leveraging speech analytics to analyze patient interactions and enhance the quality of care, further fueling market growth. However, the market faces obstacles such as the high adoption costs of speech analytics technologies and concerns regarding the security and privacy of customer data. Additionally, the market is being influenced by the rising prevalence of alternative communication channels like social media and chatbots. Noteworthy trends include the growing adoption of real-time speech analytics to enable businesses to respond swiftly to customer needs, as well as the integration of speech analytics with other technologies such as artificial intelligence and big data analytics. This integration holds the potential to provide businesses with even deeper insights into customer behavior and preferences.
Top-down and bottom-up approaches were used to estimate and validate the size of the global speech analytics market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.
Global Speech Analytics Market Segmental Analysis
Global speech analytics market is segmented based on the deployment type, component, and region. By deployment type, the market is segmented into on-premise and cloud-based. By component, the market is segmented into solutions and services. By region, the market is segmented into North America, Europe, Asia Pacific, Middle East and Africa, and Latin America.
Drivers of the Global Speech Analytics Market
The growing demand for enhanced customer service is driving the expansion of the speech analytics market. Businesses are increasingly focused on delivering superior customer experiences, prompting them to adopt speech analytics solutions to analyze customer interactions and feedback. For instance, call centers may utilize speech analytics to pinpoint prevalent customer complaints or issues and refine their processes or training methods accordingly. This proactive approach can result in enhanced customer satisfaction and loyalty, ultimately contributing to revenue growth.
Restraints in the Global Speech Analytics Market
One constraint facing the global speech analytics market is the necessity for integration with existing systems. Contact centers typically employ multiple technology systems, including Interactive Voice Response (IVR), agent desktops, CRM, and social media monitoring tools. These systems must be interconnected or integrated with speech analytics solutions. Failure to do so can result in a fragmented view of customer needs and concerns, as well as agent performance, thereby diminishing the overall productivity of the company. For instance, if speech analytics is deployed alongside disconnected systems, agents may find themselves navigating multiple screens to utilize the speech analytics applications during calls, which can further impede their efficiency.
Market Trends of the Global Speech Analytics Market
A notable trend in the speech analytics market is the increasing adoption of cloud-based solutions. Cloud-based speech analytics solutions offer scalability, adaptability, and cost-effectiveness compared to traditional on-premise alternatives. With cloud-based solutions, businesses can access their data and insights from any location, enabling seamless information sharing and collaboration among teams and departments. In the coming years, we can expect a surge in the utilization of cloud-based voice analytics solutions as more enterprises embrace these technologies.
Table of Contents
Executive Summary
- Market Overview
- Wheel of Fortune
Research Methodology
- Information Procurement
- Secondary & Primary Data Sources
- Market Size Estimation
- Market Assumptions & Limitations
Parent Market Analysis
- Market Overview
- Market Size
- Market Dynamics
- Drivers
- Opportunities
- Restraints
- Challenges
Key Market Insights
- Technology Analysis
- Pricing Analysis
- Supply Chain Analysis
- Value Chain Analysis
- Ecosystem of the Market
- IP Analysis
- Trade Analysis
- Startup Analysis
- Raw Material Analysis
- Innovation Matrix
- Pipeline Product Analysis
- Macroeconomic Indicators
- Top Investment Analysis
- Key Success Factor
- Degree of Competition
Market Dynamics & Outlook
- Market Dynamics
- Drivers
- Opportunities
- Restraints
- Challenges
- Regulatory Landscape
- Porters Analysis
- Competitive rivalry
- Threat of Substitute Products
- Bargaining Power of Buyers
- Threat of New Entrants
- Bargaining Power of Suppliers
- Skyquest Special Insights on Future Disruptions
- Political Impact
- Economic Impact
- Social Impact
- Technical Impact
- Environmental Impact
- Legal Impact
Global Speech Analytics Market by Deployment Type
- Market Overview
- On-premise and cloud-based
Global Speech Analytics Market by Component
- Market Overview
- Solutions and services
Global Speech Analytics Market Size by Region
- Market Overview
- North America
- USA
- Canada
- Europe
- Germany
- Spain
- France
- UK
- Rest of Europe
- Asia Pacific
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
- Latin America
- Brazil
- Rest of Latin America
- Middle East & Africa (MEA)
- GCC Countries
- South Africa
- Rest of MEA
Competitive Landscape
- Top 5 Player Comparison
- Market Positioning of Key Players, 2021
- Strategies Adopted by Key Market Players
- Top Winning Strategies
- By Development
- By Company
- By Year
- Recent Activities in the Market
- Key Companies Market Share (%), 2021
Key Company Profiles
- NICE Systems Ltd. (Israel)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Verint Systems Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Genesys Telecommunications Laboratories, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- CallMiner (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Clarabridge, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Aspect Software, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Avaya Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Calabrio, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Voci Technologies, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Verbio Technologies, S.L. (Spain)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- ZOOM International (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Almawave S.p.A. (Italy)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Castel Communications LLC (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Intelligent Voice Ltd. (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Knoah Solutions, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Marchex, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- OnviSource, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Sabio Ltd. (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Speechmatics Ltd. (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Uniphore Software Systems Pvt Ltd (India)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
