顧客関係管理市場、規模、シェア、動向、産業分析レポート：展開別、企業規模別、ソリューション別、最終用途別、地域別、2025年～2034年の市場予測

Polaris Market Research社の最新調査によると、世界の顧客関係管理市場規模は2034年までに1,981億米ドルに達する見込みです。この調査レポートは、現在の市場力学を詳細に洞察し、将来の市場成長に関する分析を提供しています。

顧客関係管理（CRM）は、企業が顧客ライフサイクル全体を通じて、顧客とのエンゲージメント、インタラクション、データを追跡・評価するために使用する包括的な戦略です。CRMの主な目的は、より強固なビジネス関係を構築し、顧客満足度を高め、収益を増大させることです。CRMシステムは、対面、ウェブサイト、電話、オンライン・チャットなど、さまざまなインタラクション・チャネルから収集した顧客情報の統合的な保存を容易にします。このような顧客の全体像を把握することで、企業は長期にわたる動向、嗜好、ニーズをよりよく理解し、パーソナライズされた体験を提供できるようになります。その結果、市場の需要動向に影響を与える効果的なエンゲージメント戦略を開発することができます。

CRMはダイナミックな領域であり、企業と顧客の複雑なニーズを満たすために絶えず進化しています。この成長の大きな原動力となっているのがデジタルトランスフォーメーションであり、顧客データ管理を含むバリューチェーンの重要なコンポーネントを自動化する必要があります。事実上すべてのビジネスが顧客サービスに対応しているため、競合がサービスの差別化や顧客と企業とのユニークな相互作用にシフトするにつれて、顧客体験の向上がますます重要になっています。さらに、人工知能（AI）や機械学習（ML）などのテクノロジーの急速な進歩と統合は、CRMツールの機能を拡張しています。これらの技術は、動向やイベントの予測を可能にし、高度な自動化を促進し、カスタマージャーニーの明確な分析を提供し、新しい分析技術の開発につながり、これらすべてが業界とマーケットプレースの未来を形成しています。

顧客関係管理市場のレポートハイライト

展開別では、クラウドサブセグメントが最も高いシェアと成長率を維持しています。クラウドの優位性は、初期コストの削減、拡張性の向上、アクセス性の向上といった要因によるもので、俊敏で適応性の高い技術インフラを求める企業に広くアピールしています。

企業規模別では、現在、大企業が最も高いシェアを占めているが、これは、大企業の大規模な事業展開と、CRMソリューションの早期かつ包括的な導入によるものです。

ソリューション別では、セールスフォース・オートメーションが、中核となる営業プロセスの最適化とチームの効率化において基本的な役割を果たすことから、歴史的に最も高いシェアを占めてきました。

エンドユーズ別では、サービス業が一般的にCRM導入で最も高いシェアを占めていますが、これは継続的かつ中心的な顧客との対話に依存していることを反映しています。

地域別では、北米が顧客関係管理分野で常に最大のシェアを占めています。アジア太平洋は、顧客関係管理の領域で最も高い成長率を示す地域として広く認識されています。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

第3章 調査手法

第4章 世界顧客関係管理市場の洞察

• 市場スナップショット
• 顧客関係管理市場力学
  • 促進要因と機会
    • デジタル変革の必要性
    • 顧客体験の重視
  • 抑制要因と課題
    • データのプライバシーとセキュリティに関する懸念
• PESTEL分析
• 顧客関係管理市場の動向
• バリューチェーン分析
• COVID-19の影響分析

第5章 世界顧客関係管理市場：展開別

• 主な調査結果
• イントロダクション
• オンプレミス
• クラウド

第6章 世界の顧客関係管理市場：企業規模別

• 主な調査結果
• イントロダクション
• 大企業
• 中小企業

第7章 世界顧客関係管理市場：ソリューション別

• 主な調査結果
• イントロダクション
• 顧客サービス
• カスタマーエクスペリエンスマネジメント
• CRM分析
• マーケティングオートメーション
• セールスフォースオートメーション
• ソーシャルメディアモニタリング
• その他

第8章 世界の顧客関係管理市場：最終用途別

• 主な調査結果
• イントロダクション
• サービス
• IT
• 製造業
• ファイナンス
• 流通
• 建設
• 政府
• ヘルスケア
• 小売り
• 教育
• その他

第9章 世界の顧客関係管理市場：地域別

• 主な調査結果
• イントロダクション
  • 顧客関係管理市場評価：地域別、2020～2034年
• 北米
  • 北米：展開別、2020～2034年
  • 北米：企業規模別、2020～2034年
  • 北米：ソリューション別、2020～2034年
  • 北米：最終用途別、2020～2034年
  • 米国
  • カナダ
• 欧州
  • 欧州：展開別、2020～2034年
  • 欧州：企業規模別、2020～2034年
  • 欧州：ソリューション別、2020～2034年
  • 欧州：最終用途別、2020～2034年
  • 英国
  • フランス
  • ドイツ
  • イタリア
  • スペイン
  • オランダ
  • ロシア
  • その他欧州
• アジア太平洋地域
  • アジア太平洋地域：展開別、2020～2034年
  • アジア太平洋地域：企業規模別、2020～2034年
  • アジア太平洋地域：ソリューション別、2020～2034年
  • アジア太平洋地域：最終用途別、2020～2034年
  • 中国
  • インド
  • マレーシア
  • 日本
  • インドネシア
  • 韓国
  • オーストラリア
  • その他アジア太平洋地域
• 中東・アフリカ
  • 中東・アフリカ：展開別、2020～2034年
  • 中東・アフリカ：企業規模別、2020～2034年
  • 中東・アフリカ：ソリューション別、2020～2034年
  • 中東・アフリカ：最終用途別、2020～2034年
  • サウジアラビア
  • アラブ首長国連邦
  • イスラエル
  • 南アフリカ
  • その他中東とアフリカ
• ラテンアメリカ
  • ラテンアメリカ：展開別、2020～2034年
  • ラテンアメリカ：企業規模別、2020～2034年
  • ラテンアメリカ：ソリューション別、2020～2034年
  • ラテンアメリカ：最終用途別、2020～2034年
  • メキシコ
  • ブラジル
  • アルゼンチン
  • その他ラテンアメリカ

第10章 競合情勢

• 拡大と買収の分析
  • 拡大
  • 買収
• 提携/協業/合意/公開

第11章 企業プロファイル

• Adobe
• Freshworks
• HubSpot
• Microsoft（Microsoft Dynamics 365）
• Oracle
• Pipedrive
• Salesforce
• SAP
• SugarCRM
• Zendesk
• Zoho（Zoho Corporation）

List of Tables:

• Table 1 Global Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 2 Global Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 3 Global Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 4 Global Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 5 North America: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 6 North America: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 7 North America: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 8 North America: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 9 U.S.: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 10 U.S.: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 11 U.S.: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 12 U.S.: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 13 Canada: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 14 Canada: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 15 Canada: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 16 Canada: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 17 Europe: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 18 Europe: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 19 Europe: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 20 Europe: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 21 UK: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 22 UK: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 23 UK: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 24 UK: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 25 France: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 26 France: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 27 France: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 28 France: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 29 Germany: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 30 Germany: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 31 Germany: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 32 Germany: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 33 Italy: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 34 Italy: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 35 Italy: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 36 Italy: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 37 Spain: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 38 Spain: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 39 Spain: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 40 Spain: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 41 Netherlands: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 42 Netherlands: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 43 Netherlands: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 44 Netherlands: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 45 Russia: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 46 Russia: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 47 Russia: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 48 Russia: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 49 Rest of Europe: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 50 Rest of Europe: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 51 Rest of Europe: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 52 Rest of Europe: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 53 Asia Pacific: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 54 Asia Pacific: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 55 Asia Pacific: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 56 Asia Pacific: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 57 China: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 58 China: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 59 China: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 60 China: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 61 India: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 62 India: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 63 India: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 64 India: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 65 Malaysia: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 66 Malaysia: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 67 Malaysia: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 68 Malaysia: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 69 Japan: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 70 Japan: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 71 Japan: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 72 Japan: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 73 Indonesia: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 74 Indonesia: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 75 Indonesia: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 76 Indonesia: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 77 South Korea: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 78 South Korea: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 79 South Korea: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 80 South Korea: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 81 Australia: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 82 Australia: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 83 Australia: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 84 Australia: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 85 Rest of Asia Pacific: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 86 Rest of Asia Pacific: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 87 Rest of Asia Pacific: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 88 Rest of Asia Pacific: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 89 Middle East & Africa: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 90 Middle East & Africa: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 91 Middle East & Africa: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 92 Middle East & Africa: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 93 Saudi Arabia: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 94 Saudi Arabia: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 95 Saudi Arabia: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 96 Saudi Arabia: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 97 UAE: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 98 UAE: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 99 UAE: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 100 UAE: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 101 Israel: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 102 Israel: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 103 Israel: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 104 Israel: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 105 South Africa: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 106 South Africa: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 107 South Africa: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 108 South Africa: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 109 Rest of Middle East & Africa: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 110 Rest of Middle East & Africa: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 111 Rest of Middle East & Africa: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 112 Rest of Middle East & Africa: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 113 Latin America: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 114 Latin America: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 115 Latin America: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 116 Latin America: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 117 Mexico: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 118 Mexico: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 119 Mexico: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 120 Mexico: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 121 Brazil: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 122 Brazil: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 123 Brazil: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 124 Brazil: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 125 Argentina: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 126 Argentina: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 127 Argentina: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 128 Argentina: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• Table 129 Rest of Latin America: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• Table 130 Rest of Latin America: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• Table 131 Rest of Latin America: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• Table 132 Rest of Latin America: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)

List of Figures:

• Figure 1. Global Customer Relationship Management Market, 2020-2034 (USD Billion)
• Figure 2. Integrated Ecosystem
• Figure 3. Research Methodology: Top-Down & Bottom-Up Price
• Figure 4. Market by Geography
• Figure 5. Porter's Five Forces
• Figure 6. Market by Deployment
• Figure 7. Global Customer Relationship Management Market, by Deployment, 2024 & 2034 (USD Billion)
• Figure 8. Market by Enterprise Size
• Figure 9. Global Customer Relationship Management Market, by Enterprise Size, 2024 & 2034 (USD Billion)
• Figure 10. Market by Solution
• Figure 11. Global Customer Relationship Management Market, by Solution, 2024 & 2034 (USD Billion)
• Figure 12. Market by End Use
• Figure 13. Global Customer Relationship Management Market, by End Use, 2024 & 2034 (USD Billion)

The global customer relationship management market size is expected to reach USD 198.10 billion by 2034, according to a new study by Polaris Market Research. The report "Customer Relationship Management Market Size, Share, Trends & Industry Analysis Report: By Deployment (On-premise and Cloud), Enterprise Size, Solution, End Use, and Region - Market Forecast, 2025-2034" gives a detailed insight into current market dynamics and provides analysis on future market growth.

Customer relationship management (CRM) is a comprehensive strategy that companies use to track and assess customer engagement, interactions, and data throughout the entire customer lifecycle. The primary goals of CRM are to build stronger business relationships, enhance customer satisfaction, and increase revenue. CRM systems facilitate the integrated storage of customer information collected from various interaction channels, such as face-to-face meetings, websites, phone calls, and online chats. This holistic view of the customer enables businesses to better understand trends, preferences, and needs over time, allowing them to offer personalized experiences. As a result, effective engagement strategies can be developed to influence market demand trends.

CRM is a dynamic domain that continually evolves to meet the complex needs of businesses and customers. A significant driving force behind this growth is digital transformation, which necessitates automating essential components of the value chain, including customer data management. Since virtually all businesses deal with customer service, enhancing the customer experience has become increasingly important as competition shifts toward service differentiation and the unique interactions customers have with businesses. Furthermore, the rapid advancement and integration of technologies like Artificial Intelligence (AI) and Machine Learning (ML) are expanding the capabilities of CRM tools. These technologies enable the forecasting of trends and events, facilitate advanced automation, provide clearer analyses of the customer journey, and lead to the development of new analytics technologies-all shaping the future of the industry and the marketplace.

Customer Relationship Management Market Report Highlights:

By deployment, the cloud subsegment holds both the highest share and the highest growth rate. Its dominance is driven by factors such as lower upfront costs, enhanced scalability, and greater accessibility, appealing broadly to businesses seeking agile and adaptable technological infrastructures.

By enterprise size, large enterprises currently hold the highest share, owing to their extensive operations and earlier, more comprehensive adoption of CRM solutions.

By solution, Salesforce automation has historically commanded the highest share due to its foundational role in optimizing core sales processes and improving team efficiency.

By end use, the services sector generally accounts for the highest share of CRM adoption, a reflection of its inherent reliance on continuous and central customer interactions.

By region, North America consistently holds the largest share within the customer relationship management domain. Asia Pacific is widely recognized as the region that exhibits the highest growth rate in the domain of customer relationship management.

The customer relationship management domain features many players. Some of the major key players include include Salesforce, Microsoft (Microsoft Dynamics 365), SAP, Oracle, HubSpot, Zoho (Zoho Corporation), Adobe, SugarCRM, Freshworks, Pipedrive, and Zendesk.

Polaris Market Research has segmented the Customer Relationship Management market report based on deployment, enterprise size, solution, end use, and region:

By Deployment Outlook (Revenue - USD Billion, 2020-2034)

On-premise

Cloud

By Enterprise Size Outlook (Revenue - USD Billion, 2020-2034)

Large Enterprise

SMEs

By Solution Outlook (Revenue - USD Billion, 2020-2034)

Customer Service

Customer Experience Management

CRM Analytics

Marketing Automation

Salesforce Automation

Social Media Monitoring

Others

By End Use Outlook (Revenue - USD Billion, 2020-2034)

Services

IT

Manufacturing

Finance

Distribution

Construction

Government

Healthcare

Retail

Education

Others

By Regional Outlook (Revenue - USD Billion, 2020-2034)

North America

US

Canada

Mexico

Europe

Germany

France

UK

Italy

Spain

Netherlands

Russia

Rest of Europe

Asia Pacific

China

Japan

India

Malaysia

South Korea

Indonesia

Australia

Vietnam

Rest of Asia Pacific

Middle East & Africa

Saudi Arabia

UAE

Israel

South Africa

Rest of Middle East & Africa

Latin America

Brazil

Argentina

Rest of Latin America

Table of Contents

1. Introduction

• 1.1. Report Description
  • 1.1.1. Objectives of the Study
  • 1.1.2. Market Scope
  • 1.1.3. Assumptions
• 1.2. Stakeholders

2. Executive Summary

• 2.1. Market Highlights

3. Research Methodology

• 3.1. Overview
  • 3.1.1. Data Mining
• 3.2. Data Sources
  • 3.2.1. Primary Sources
  • 3.2.2. Secondary Sources

4. Global Customer Relationship Management Market Insights

• 4.1. Customer Relationship Management Market - Market Snapshot
• 4.2. Customer Relationship Management Market Dynamics
  • 4.2.1. Drivers and Opportunities
    • 4.2.1.1. Digital Transformation Imperative
    • 4.2.1.2. Emphasis on Customer Experience
  • 4.2.2. Restraints and Challenges
    • 4.2.2.1. Data privacy and security concerns
• 4.3. Porter's Five Forces Analysis
  • 4.3.1. Bargaining Power of Suppliers (Moderate)
  • 4.3.2. Threats of New Entrants: (Low)
  • 4.3.3. Bargaining Power of Buyers (Moderate)
  • 4.3.4. Threat of Substitute (Moderate)
  • 4.3.5. Rivalry among existing firms (High)
• 4.4. PESTEL Analysis
• 4.5. Customer Relationship Management Market Trends
• 4.6. Value Chain Analysis
• 4.7. COVID-19 Impact Analysis

5. Global Customer Relationship Management Market, by Deployment

• 5.1. Key Findings
• 5.2. Introduction
  • 5.2.1. Global Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
• 5.3. On-premise
  • 5.3.1. Global Customer Relationship Management Market, by On-premise, by Region, 2020-2034 (USD Billion)
• 5.4. Cloud
  • 5.4.1. Global Customer Relationship Management Market, by Cloud, by Region, 2020-2034 (USD Billion)

6. Global Customer Relationship Management Market, by Enterprise Size

• 6.1. Key Findings
• 6.2. Introduction
  • 6.2.1. Global Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
• 6.3. Large Enterprise
  • 6.3.1. Global Customer Relationship Management Market, by Large Enterprise, by Region, 2020-2034 (USD Billion)
• 6.4. SMEs
  • 6.4.1. Global Customer Relationship Management Market, by SMEs, by Region, 2020-2034 (USD Billion)

7. Global Customer Relationship Management Market, by Solution

• 7.1. Key Findings
• 7.2. Introduction
  • 7.2.1. Global Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
• 7.3. Customer Service
  • 7.3.1. Global Customer Relationship Management Market, by Customer Service, by Region, 2020-2034 (USD Billion)
• 7.4. Customer Experience Management
  • 7.4.1. Global Customer Relationship Management Market, by Customer Experience Management, by Region, 2020-2034 (USD Billion)
• 7.5. CRM Analytics
  • 7.5.1. Global Customer Relationship Management Market, by CRM Analytics, by Region, 2020-2034 (USD Billion)
• 7.6. Marketing Automation
  • 7.6.1. Global Customer Relationship Management Market, by Marketing Automation, by Region, 2020-2034 (USD Billion)
• 7.7. Salesforce Automation
  • 7.7.1. Global Customer Relationship Management Market, by Salesforce Automation, by Region, 2020-2034 (USD Billion)
• 7.8. Social Media Monitoring
  • 7.8.1. Global Customer Relationship Management Market, by Social Media Monitoring, by Region, 2020-2034 (USD Billion)
• 7.9. Others
  • 7.9.1. Global Customer Relationship Management Market, by Others, by Region, 2020-2034 (USD Billion)

8. Global Customer Relationship Management Market, by End Use

• 8.1. Key Findings
• 8.2. Introduction
  • 8.2.1. Global Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• 8.3. Services
  • 8.3.1. Global Customer Relationship Management Market, by Services, by Region, 2020-2034 (USD Billion)
• 8.4. IT
  • 8.4.1. Global Customer Relationship Management Market, by IT, by Region, 2020-2034 (USD Billion)
• 8.5. Manufacturing
  • 8.5.1. Global Customer Relationship Management Market, by Manufacturing, by Region, 2020-2034 (USD Billion)
• 8.6. Finance
  • 8.6.1. Global Customer Relationship Management Market, by Finance, by Region, 2020-2034 (USD Billion)
• 8.7. Distribution
  • 8.7.1. Global Customer Relationship Management Market, by Distribution, by Region, 2020-2034 (USD Billion)
• 8.8. Construction
  • 8.8.1. Global Customer Relationship Management Market, by Construction, by Region, 2020-2034 (USD Billion)
• 8.9. Government
  • 8.9.1. Global Customer Relationship Management Market, by Government, by Region, 2020-2034 (USD Billion)
• 8.10. Healthcare
  • 8.10.1. Global Customer Relationship Management Market, by Healthcare, by Region, 2020-2034 (USD Billion)
• 8.11. Retail
  • 8.11.1. Global Customer Relationship Management Market, by Retail, by Region, 2020-2034 (USD Billion)
• 8.12. Education
  • 8.12.1. Global Customer Relationship Management Market, by Education, by Region, 2020-2034 (USD Billion)
• 8.13. Others
  • 8.13.1. Global Customer Relationship Management Market, by Others, by Region, 2020-2034 (USD Billion)

9. Global Customer Relationship Management Market, by Geography

• 9.1. Key Findings
• 9.2. Introduction
  • 9.2.1. Customer Relationship Management Market Assessment, By Geography, 2020-2034 (USD Billion)
• 9.3. Customer Relationship Management Market - North America
  • 9.3.1. North America: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
  • 9.3.2. North America: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
  • 9.3.3. North America: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
  • 9.3.4. North America: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.3.5. Customer Relationship Management Market - US
    • 9.3.5.1. US: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.3.5.2. US: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.3.5.3. US: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.3.5.4. US: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.3.6. Customer Relationship Management Market - Canada
    • 9.3.6.1. Canada: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.3.6.2. Canada: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.3.6.3. Canada: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.3.6.4. Canada: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• 9.4. Customer Relationship Management Market - Europe
  • 9.4.1. Europe: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
  • 9.4.2. Europe: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
  • 9.4.3. Europe: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
  • 9.4.4. Europe: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.4.5. Customer Relationship Management Market - UK
    • 9.4.5.1. UK: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.4.5.2. UK: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.4.5.3. UK: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.4.5.4. UK: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.4.6. Customer Relationship Management Market - France
    • 9.4.6.1. France: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.4.6.2. France: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.4.6.3. France: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.4.6.4. France: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.4.7. Customer Relationship Management Market - Germany
    • 9.4.7.1. Germany: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.4.7.2. Germany: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.4.7.3. Germany: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.4.7.4. Germany: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.4.8. Customer Relationship Management Market - Italy
    • 9.4.8.1. Italy: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.4.8.2. Italy: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.4.8.3. Italy: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.4.8.4. Italy: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.4.9. Customer Relationship Management Market - Spain
    • 9.4.9.1. Spain: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.4.9.2. Spain: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.4.9.3. Spain: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.4.9.4. Spain: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.4.10. Customer Relationship Management Market - Netherlands
    • 9.4.10.1. Netherlands: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.4.10.2. Netherlands: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.4.10.3. Netherlands: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.4.10.4. Netherlands: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.4.11. Customer Relationship Management Market - Russia
    • 9.4.11.1. Russia: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.4.11.2. Russia: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.4.11.3. Russia: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.4.11.4. Russia: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.4.12. Customer Relationship Management Market - Rest of Europe
    • 9.4.12.1. Rest of Europe: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.4.12.2. Rest of Europe: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.4.12.3. Rest of Europe: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.4.12.4. Rest of Europe: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• 9.5. Customer Relationship Management Market - Asia Pacific
  • 9.5.1. Asia Pacific: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
  • 9.5.2. Asia Pacific: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
  • 9.5.3. Asia Pacific: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
  • 9.5.4. Asia Pacific: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.5.5. Customer Relationship Management Market - China
    • 9.5.5.1. China: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.5.5.2. China: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.5.5.3. China: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.5.5.4. China: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.5.6. Customer Relationship Management Market - India
    • 9.5.6.1. India: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.5.6.2. India: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.5.6.3. India: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.5.6.4. India: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.5.7. Customer Relationship Management Market - Malaysia
    • 9.5.7.1. Malaysia: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.5.7.2. Malaysia: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.5.7.3. Malaysia: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.5.7.4. Malaysia: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.5.8. Customer Relationship Management Market - Japan
    • 9.5.8.1. Japan: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.5.8.2. Japan: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.5.8.3. Japan: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.5.8.4. Japan: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.5.9. Customer Relationship Management Market - Indonesia
    • 9.5.9.1. Indonesia: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.5.9.2. Indonesia: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.5.9.3. Indonesia: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.5.9.4. Indonesia: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.5.10. Customer Relationship Management Market - South Korea
    • 9.5.10.1. South Korea: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.5.10.2. South Korea: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.5.10.3. South Korea: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.5.10.4. South Korea: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.5.11. Customer Relationship Management Market - Australia
    • 9.5.11.1. Australia: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.5.11.2. Australia: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.5.11.3. Australia: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.5.11.4. Australia: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.5.12. Customer Relationship Management Market - Rest of Asia Pacific
    • 9.5.12.1. Rest of Asia Pacific: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.5.12.2. Rest of Asia Pacific: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.5.12.3. Rest of Asia Pacific: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.5.12.4. Rest of Asia Pacific: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• 9.6. Customer Relationship Management Market - Middle East & Africa
  • 9.6.1. Middle East & Africa: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
  • 9.6.2. Middle East & Africa: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
  • 9.6.3. Middle East & Africa: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
  • 9.6.4. Middle East & Africa: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.6.5. Customer Relationship Management Market - Saudi Arabia
    • 9.6.5.1. Saudi Arabia: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.6.5.2. Saudi Arabia: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.6.5.3. Saudi Arabia: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.6.5.4. Saudi Arabia: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.6.6. Customer Relationship Management Market - UAE
    • 9.6.6.1. UAE: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.6.6.2. UAE: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.6.6.3. UAE: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.6.6.4. UAE: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.6.7. Customer Relationship Management Market - Israel
    • 9.6.7.1. Israel: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.6.7.2. Israel: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.6.7.3. Israel: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.6.7.4. Israel: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.6.8. Customer Relationship Management Market - South Africa
    • 9.6.8.1. South Africa: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.6.8.2. South Africa: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.6.8.3. South Africa: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.6.8.4. South Africa: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.6.9. Customer Relationship Management Market - Rest of Middle East & Africa
    • 9.6.9.1. Rest of Middle East & Africa: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.6.9.2. Rest of Middle East & Africa: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.6.9.3. Rest of Middle East & Africa: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.6.9.4. Rest of Middle East & Africa: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
• 9.7. Customer Relationship Management Market - Latin America
  • 9.7.1. Latin America: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
  • 9.7.2. Latin America: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
  • 9.7.3. Latin America: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
  • 9.7.4. Latin America: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.7.5. Customer Relationship Management Market - Mexico
    • 9.7.5.1. Mexico: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.7.5.2. Mexico: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.7.5.3. Mexico: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.7.5.4. Mexico: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.7.6. Customer Relationship Management Market - Brazil
    • 9.7.6.1. Brazil: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.7.6.2. Brazil: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.7.6.3. Brazil: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.7.6.4. Brazil: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.7.7. Customer Relationship Management Market - Argentina
    • 9.7.7.1. Argentina: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.7.7.2. Argentina: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.7.7.3. Argentina: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.7.7.4. Argentina: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)
  • 9.7.8. Customer Relationship Management Market - Rest of Latin America
    • 9.7.8.1. Rest of Latin America: Customer Relationship Management Market, by Deployment, 2020-2034 (USD Billion)
    • 9.7.8.2. Rest of Latin America: Customer Relationship Management Market, by Enterprise Size, 2020-2034 (USD Billion)
    • 9.7.8.3. Rest of Latin America: Customer Relationship Management Market, by Solution, 2020-2034 (USD Billion)
    • 9.7.8.4. Rest of Latin America: Customer Relationship Management Market, by End Use, 2020-2034 (USD Billion)

10. Competitive Landscape

• 10.1. Expansion and Acquisition Analysis
  • 10.1.1. Expansion
  • 10.1.2. Acquisitions
• 10.2. Partnerships/Collaborations/Agreements/Exhibitions

11. Company Profiles

• 11.1. Adobe
  • 11.1.1. Company Overview
  • 11.1.2. Financial Performance
  • 11.1.3. Product Benchmarking
  • 11.1.4. Recent Development
• 11.2. Freshworks
  • 11.2.1. Company Overview
  • 11.2.2. Financial Performance
  • 11.2.3. Product Benchmarking
  • 11.2.4. Recent Development
• 11.3. HubSpot
  • 11.3.1. Company Overview
  • 11.3.2. Financial Performance
  • 11.3.3. Product Benchmarking
  • 11.3.4. Recent Development
• 11.4. Microsoft (Microsoft Dynamics 365)
  • 11.4.1. Company Overview
  • 11.4.2. Financial Performance
  • 11.4.3. Product Benchmarking
  • 11.4.4. Recent Development
• 11.5. Oracle
  • 11.5.1. Company Overview
  • 11.5.2. Financial Performance
  • 11.5.3. Product Benchmarking
  • 11.5.4. Recent Development
• 11.6. Pipedrive
  • 11.6.1. Company Overview
  • 11.6.2. Financial Performance
  • 11.6.3. Product Benchmarking
  • 11.6.4. Recent Development
• 11.7. Salesforce
  • 11.7.1. Company Overview
  • 11.7.2. Financial Performance
  • 11.7.3. Product Benchmarking
  • 11.7.4. Recent Development
• 11.8. SAP
  • 11.8.1. Company Overview
  • 11.8.2. Financial Performance
  • 11.8.3. Product Benchmarking
  • 11.8.4. Recent Development
• 11.9. SugarCRM
  • 11.9.1. Company Overview
  • 11.9.2. Financial Performance
  • 11.9.3. Product Benchmarking
  • 11.9.4. Recent Development
• 11.10. Zendesk
  • 11.10.1. Company Overview
  • 11.10.2. Financial Performance
  • 11.10.3. Product Benchmarking
  • 11.10.4. Recent Development
• 11.11. Zoho (Zoho Corporation)
  • 11.11.1. Company Overview
  • 11.11.2. Financial Performance
  • 11.11.3. Product Benchmarking
  • 11.11.4. Recent Development