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市場調査レポート

世界のチャットボット市場:種類(ソリューション、サービス)、導入タイプ(オンプレミス、クラウド)、エンドユーザー産業(銀行・金融サービス・保険、医療、IT・通信、小売、ユーティリティ、政府)、地域別

Chatbot Market - Growth, Trends, and Forecast (2019 - 2024)

発行 Mordor Intelligence LLP 商品コード 704897
出版日 ページ情報 英文 120 Pages
納期: 2-3営業日
価格
本日の銀行送金レート: 1USD=108.98円で換算しております。
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世界のチャットボット市場:種類(ソリューション、サービス)、導入タイプ(オンプレミス、クラウド)、エンドユーザー産業(銀行・金融サービス・保険、医療、IT・通信、小売、ユーティリティ、政府)、地域別 Chatbot Market - Growth, Trends, and Forecast (2019 - 2024)
出版日: 2019年06月01日 ページ情報: 英文 120 Pages
概要

世界のチャットボット市場は、2017年に9億4,655万米ドルと評価され、2017年から2023年にかけては34.64%のCAGRで推移し、2023年までに56億3,864万米ドル規模の市場に成長することが予測されています。

当レポートでは、世界のチャットボット市場を調査し、市場の概要、種類・導入タイプ・エンドユーザー産業、地域別の市場規模の推移と予測、市場動向、市場規模の推移と予測、競合情勢、主要企業のプロファイルなど、包括的な情報を提供しています。

目次

第1章 イントロダクション

  • 主な調査成果
  • 調査の前提条件
  • 市場の定義
  • 調査結果

第2章 調査アプローチと方法論

第3章 エグゼクティブサマリー

第4章 市場のダイナミクス

  • 市場概要
  • 産業バリューチェーン
  • 市場の成長要因
    • モバイルアプリケーションとウェブサイトアプリケーションの普及
    • 消費者行動の理解
  • 市場の阻害要因
    • 認知度の不足と統合の複雑さ
  • ファイブフォース分析
    • 買い手の交渉力
    • 供給企業の交渉力
    • 新規参入業者の脅威
    • 代替品の脅威
    • 競争企業間の敵対関係
  • 技術概要

第5章 世界のチャットボット市場:セグメント別

  • 種類別
    • ソリューション
    • サービス
  • 導入タイプ別
    • オンプレミス
    • クラウド
  • エンドユーザー産業別
    • 銀行・金融サービス・保険
    • 医療
    • IT・通信
    • 小売
    • ユーティリティー
    • 政府
    • その他(ホスピタリティ、教育)
  • 地域別
    • 北米
    • 欧州
    • アジア太平洋地域
    • ラテンアメリカ
    • 中東・アフリカ

第6章 企業プロファイル

  • IBM
  • eGain Corporation
  • Nuance Communications
  • Creative Virtual Ltd
  • Artificial Solutions
  • Next IT Corp
  • ChattyPeople Chatbot
  • SMOOCH
  • MEOKAY
  • Botsify
  • Chatfuel
  • PullString Inc.
  • Bold360
  • Dialogflow
  • Amazon Web Services, Inc.
  • LiveChat, Inc.
  • LivePerson, Inc.

第7章 市場の投資分析

第8章 市場機会

目次
Product Code: 63863

Market Overview

The Chatbots Market was worth USD 1274.428 million in 2018 and is projected to reach USD 7591.82 million by 2024 registering a CAGR of 34.75% over the period (2019 - 2024). The demand for voice-activated smart devices is gaining high traction due to their high convenience and fully automated processes. Notably, smart speakers, in particular, is becoming ubiquitous.

  • A chatbot is basically an artificial intelligence powered application, which converses with a human being to solve a problem or to answer a certain query. This reduces the operational time and enhances efficiency, which is likely to boost the market growth.
  • Furthermore, according to Facebook as of early 2018, about 1.4 billion people used messenger applications and are rapidly willing to converse with a chatbot, which is expected to have a positive impact on the market growth over the forecast period.
  • Though the adoption of the chatbot is at a nascent stage, the adoption rate is increasing. But the relative lack of awareness and convenience has been one of the major issues identified over the last few years restraining the growth of the market, with some of the major vendors looking to address them by introducing interactive features in the product.
  • Additionally, in banking and financial industry, the attempt to mitigate the need for live call centers and slit excess costs which are very significantly visible can be achieved with the introduction of the chatbot.

Scope of the Report

A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone.

Key Market Trends

Retail Sector to Witness High Growth

  • In today's times, the retail offerings are huge, which creates difficulty for a user to navigate through all of them. Though options, such as search and filter are provided by the companies, but they can be clumsy at time's for a user to navigate. In the retail industry, chatbot basically replicates the real-life experience of the store, wherein the users have to post their desired products and suggestions would be provided by the bot.
  • Many retail companies are incorporating their chatbot application to various widely-used messaging apps to offer rich customer experience and solve customer queries.
  • Global retail outlets, such as Domino's are leveraging the advantages of artificial intelligence and machine learning through chatbots, wherein a user can place an order directly through messenger. In February 2017, the company launched its first chatbot integrated with Facebook messenger, which is expected to have an immense impact on the market growth over the forecast period.

Asia Pacific to Witness the Highest Growth

  • In the Asia-Pacific region, there are numerous startups investing in chatbot technology and machine learning technology. Additionally, small and mid-sized enterprises are rapidly integrating the usage of chatbots in their customer service process offering seamless performance, handling a large number of consumers, and enhancing the customer-engagement techniques.
  • For instance, Singapore Life, a Singapore-based insurer, in June 2018, built self-learning chatbot, which made the company's services more accessible to the public through Facebook and other platforms and easier to understand, which is likely to boost the market growth in the region over the forecast period.
  • With the rapidly expanding information and communications technology infrastructure in leading economies such as China and India in this region, the market is expected to grow further.
  • With the massive population and rising adoption of smartphone users in the region, it is forming a highly promising consumer pool for chatbot market, especially for applications such as personal assistant.

Competitive Landscape

The chatbot market is highly competitive owing to the presence of many small and large players in the market. The market is moderately concentrated with the key players adopting strategies like product innovation to stay ahead of the competition. Some of the players in the market are IBM Corporation, Dialogflow (Google), Amazon Web Services, Inc. (Amazon Lex) among others.

  • May 2018: eGain launched Solve, a solution for Amazon Connect based on Amazon Web Services (AWS) cloud infrastructure, which is expected to enhance the consumer experience and mitigate the latency.
  • July 2018 - IBM introduced Watson Tone Analyzer, which is expected to make chatbots more astute to emotions, which is expected to boost the utilization and help the company to garner higher market share across the world.

Reasons to Purchase this report:

  • The market estimate (ME) sheet in Excel format
  • Report customization as per the client's requirements
  • 3 months of analyst support

Table of Contents

1 INTRODUCTION

  • 1.1 Study Deliverables
  • 1.2 Study Assumptions
  • 1.3 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Introduction to Market Drivers and Restraints
  • 4.3 Market Drivers
    • 4.3.1 Rising Domination of Messenger Applications
    • 4.3.2 Increasing Demand for Consumer Analytics
  • 4.4 Market Restraints
    • 4.4.1 Lack of Awareness and Integration Complexities
  • 4.5 Value Chain Analysis
  • 4.6 Industry Attractiveness - Porter's Five Force Analysis
    • 4.6.1 Threat of New Entrants
    • 4.6.2 Bargaining Power of Buyers/Consumers
    • 4.6.3 Bargaining Power of Suppliers
    • 4.6.4 Threat of Substitute Products
    • 4.6.5 Intensity of Competitive Rivalry

5 MARKET SEGMENTATION

  • 5.1 By Type
    • 5.1.1 Solution
    • 5.1.2 Service
  • 5.2 By Deployment
    • 5.2.1 Cloud
    • 5.2.2 On-premise
  • 5.3 By End-user Vertical
    • 5.3.1 BFSI
    • 5.3.2 Healthcare
    • 5.3.3 IT and Telecommunication
    • 5.3.4 Retail
    • 5.3.5 Utilities
    • 5.3.6 Government
    • 5.3.7 Other End-user Verticals
  • 5.4 Geography
    • 5.4.1 North America
    • 5.4.2 Europe
    • 5.4.3 Asia-Pacific
    • 5.4.4 Latin America
    • 5.4.5 Middle East & Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 IBM Corporation
    • 6.1.2 eGain Corporation
    • 6.1.3 Nuance Communications
    • 6.1.4 Creative Virtual Ltd
    • 6.1.5 Artificial Solutions Inc.
    • 6.1.6 Next IT Corp
    • 6.1.7 [24]7.ai, Inc.
    • 6.1.8 MEOKAY
    • 6.1.9 Botsify
    • 6.1.10 Chatfuel
    • 6.1.11 Bold360 ai
    • 6.1.12 Dialogflow (Google)
    • 6.1.13 Amazon Web Services, Inc. (Amazon Lex)
    • 6.1.14 LiveChat, Inc.

7 INVESTMENT ANALYSIS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS

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