市場調査レポート

商品コード

1596869

チャットボットの市場規模、シェア、成長分析、オファリング別、タイプ別、Botコミュニケーション別、チャネル統合別、ビジネスファンクション別、業界別、地域別 - 産業予測、2024年～2031年

Chatbot Market Size, Share, Growth Analysis, By Offering, By Type, By Bot Communication, By Channel Integration, By Business Function, By Vertical, By Region - Industry Forecast 2024-2031

出版日: 2024年11月18日
発行: SkyQuest
ページ情報: 英文 276 Pages
納期: 3～5営業日

価格

PDF & Excel (Single User License)

USD 5,300 760,921円

レポートPDF・Excelを1 名様のみがご利用頂けるライセンスです。PDF・Excell内のテキスト等のコピーは可能です。PDF・Excelの印刷は可能ですが、印刷したもののご利用はPDF・Excelのご利用範囲に準拠します

PDF & Excel (Multiple User License)

USD 6,200 890,134円

レポートPDF・Excel2-5名様までがご利用頂けるライセンスです。PDF・Excel内のテキスト等のコピーは可能です。PDF・Excelの印刷は可能ですが、印刷したもののご利用はPDF・Excelのご利用範囲に準拠します。

PDF & Excel (Enterprise License)

USD 7,100 1,019,347円

レポートPDF・Excelを同一企業に所属の全世界の方にご使用頂けるライセンスです。PDF・Excel内のテキスト等のコピーは可能です。PDF・Excelの印刷は可能ですが、印刷したもののご利用はPDF・Excelのご利用範囲に準拠します。

価格表記: USDを日本円(税抜)に換算

本日の銀行送金レート: 1USD=143.57円

全表示
概要
目次

概要

サンプル依頼リストに入れる

チャットボットの世界市場規模は、2022年に41億米ドルと評価され、2023年の49億2,000万米ドルから2031年には246億4,000万米ドルに成長し、予測期間（2024年～2031年）のCAGRは23.91％で成長する見通しです。

世界のチャットボット市場は、人工知能（AI）と自然言語処理（NLP）技術の統合の高まりにより、チャットボットがユーザーの問い合わせを効果的に解釈し、会話形式で応答できるようになり、堅調な成長を遂げています。この拡大は、Facebook Messenger、WhatsApp、WeChatのような人気のメッセージング・プラットフォームの普及によってさらに加速しており、企業はチャットボットを活用して顧客とよりダイナミックにエンゲージしています。費用対効果の高いカスタマーサポートの選択肢として位置づけられるチャットボットは、人手を介さずに大量の問い合わせに対応できることから、さまざまな業界で急速に採用が進んでいます。さらに、顧客データを活用してカスタマイズされた応答を作成し、パーソナライズされた顧客対応を強化するためにチャットボットを採用する企業も増えています。特に注目すべきは、ヘルスケア分野でのチャットボットの応用拡大で、遠隔監視や服薬リマインダーなどのサービスを提供しています。さらに、ソーシャルメディアやeコマース・プラットフォームとの統合により、パーソナライズされたレコメンデーションやシームレスな取引プロセスが促進されます。AIとNLP技術の進歩が続き、効率的でパーソナライズされた顧客サポートの必要性が高まる中、チャットボット市場は、世界中の企業にとって、顧客エンゲージメントと業務効率を向上させる極めて重要なソリューションとして位置づけられ、大きな成長が見込まれています。

重要成功要因
競合の程度
主な投資機会
市場エコシステム
技術の進歩
規制情勢
特許分析
バリューチェーン分析
ケーススタディ分析
顧客と購買基準の分析
PESTEL分析
マクロ経済指標
スタートアップ分析
市場の魅力指数（2023年）
原材料の分析
サプライチェーン分析

チャットボット市場規模提供内容と

市場概要
ソリューション
- スタンドアロン
- ウェブベース
- メッセージングベース
- その他のソリューション（ライブチャットとビデオボット）
サービス
- マネージドサービス
- プロフェッショナルサービス
トレーニングとコンサルティング
システム統合と実装
サポートとメンテナンス

チャットボット市場規模：タイプ別

市場概要
メニューベース
言語ベース
キーワード認識ベース
文脈
ハイブリッド
音声ボット

チャットボット市場規模：Botコミュニケーション別

市場概要
文章
オーディオ/音声
ビデオ
画像

チャットボット市場規模：チャネル統合別

市場概要
メールとウェブサイト
モバイルアプリ
メッセージングアプリ
電話/IVR
その他

チャットボット市場規模：ビジネスファンクション別

市場概要
情報技術サービス管理（ITSM）
セールスとマーケティング
コンタクトセンター
財務と会計
人事
オペレーションとサプライチェーン

チャットボット市場規模：業界別

市場概要
小売業と電子商取引
通信
BFSI
ヘルスケアとライフサイエンス
メディアとエンターテイメント
旅行とホスピタリティ
ITとITES
エネルギーと公共事業
政府と防衛
その他の業種（製造建設・不動産自動車教育）

チャットボット市場規模&

北米
- 米国
- カナダ
欧州
- 英国
- ドイツ
- スペイン
- フランス
- イタリア
- その他欧州地域
アジア太平洋
- 中国
- インド
- 日本
- 韓国
- その他アジア太平洋地域
ラテンアメリカ
- ブラジル
- その他ラテンアメリカ地域
中東およびアフリカ
- GCC諸国
- 南アフリカ
- その他中東・アフリカ

競合情報

上位5社の比較
主要企業の市場ポジショニング（2023年）
主な市場企業が採用した戦略
市場の最近の動向
企業の市場シェア分析（2023年）
主要企業の企業プロファイル
- 会社概要
- 製品ポートフォリオ分析
- セグメント別シェア分析
- 収益の前年比比較（2021-2023）

主要企業プロファイル

Google（US）
Microsoft（US）
IBM（US）
AWS（US）
Baidu（China）
Oracle（US）
SAP（Germany）
OpenAI（US）
Salesforce（US）
Meta（US）
Artificial Solutions（Sweden）
[24]7.ai（US）
Kore.ai（US）
Conversica（US）
Avaamo
Haptik
Inbenta
Creative Virtual
Personetics

結論と推奨事項

Product Code: SQMIG45A2039

Global Chatbot Market size was valued at USD 4.1 billion in 2022 and is poised to grow from USD 4.92 billion in 2023 to USD 24.64 billion by 2031, growing at a CAGR of 23.91% in the forecast period (2024-2031).

The global Chatbot market is witnessing robust growth, underscored by the rising integration of artificial intelligence (AI) and natural language processing (NLP) technologies, which empower Chatbots to effectively interpret and respond to user inquiries in a conversational manner. This expansion is further fueled by the proliferation of popular messaging platforms like Facebook Messenger, WhatsApp, and WeChat, where businesses leverage Chatbots to engage with customers more dynamically. Positioned as a cost-effective alternative for customer support, Chatbots are rapidly being adopted across diverse industry verticals due to their ability to handle a high volume of inquiries without human intervention. Moreover, organizations are increasingly employing Chatbots to enhance personalized customer interactions, utilizing customer data to craft tailored responses. Particularly noteworthy is the growing application of Chatbots within the healthcare sector, providing services like remote monitoring and medication reminders. Additionally, their integration with social media and e-commerce platforms facilitates personalized recommendations and seamless transaction processes. As AI and NLP technologies continue to advance, and the need for efficient, personalized customer support intensifies, the Chatbot market is poised for substantial growth, positioning itself as a pivotal solution in enhancing customer engagement and operational efficiency for businesses worldwide.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Chatbot market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Chatbot Market Segmental Analysis

Global Chatbot Market is segmented by Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical and region. Based on Offering, the market is segmented into Solutions (Standalone, Web-based), Services, Training and Consulting, System Integration and Implementation, Support and Maintenance. Based on Type, the market is segmented into Menu-based, Linguistic-based, Keyword Recognition-based, Contextual, Hybrid, Voicebots. Based on Bot Communication, the market is segmented into Text, Video, Audio/Voice. Based on Channel Integration, the market is segmented into Email and Website, Mobile Apps, Messaging Apps, Telephone/ IVR. Based on Business Function, the market is segmented into Information Technology Service Management (ITSM), Sales and Marketing, Contact Centers, Finance and Accounting, HR, Operations and Supply Chain. Based on Vertical, the market is segmented into Retail and eCommerce, Telecom, BFSI, Healthcare and Life Sciences, Media and Entertainment, Travel and Hospitality, IT and ITES, Energy and Utilities, Government and Defense, Other Verticals (Manufacturing, construction & real estate, Automotive, and education). Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Global Chatbot Market

The global chatbot market is being significantly bolstered by the growing demand for continuous customer support. As digital communication channels become more prevalent, consumers increasingly anticipate around-the-clock assistance. Chatbots address this expectation by offering real-time support at any hour, thereby serving as an attractive solution for businesses aiming to improve their customer service offerings. This shift towards automated, always-available customer interactions not only enhances user experience but also allows companies to optimize their human resources, further driving the adoption and expansion of chatbot technology in various sectors. The trend underscores the pivotal role chatbots play in modern customer service.

Restraints in the Global Chatbot Market

The global chatbot market faces significant restraints due to a pervasive lack of understanding regarding chatbot technology among both businesses and consumers. Even with the increasing integration of chatbots into various sectors, this limited comprehension can impede their widespread adoption and ultimately stall market growth. Many potential users may be hesitant to implement chatbot solutions if they do not grasp their benefits or functionality, leading to missed opportunities for enhanced customer engagement and streamlined operations. As a result, addressing the knowledge gap surrounding chatbot technology is crucial for overcoming these challenges and fostering a more robust market landscape.

Market Trends of the Global Chatbot Market

The Global Chatbot market is witnessing a significant upward trend driven by the escalating adoption of artificial intelligence (AI) and natural language processing (NLP) technologies. As organizations seek to enhance customer interactions and streamline operational efficiencies, the demand for advanced chatbot solutions is surging. These intelligent systems are evolving to comprehend and address intricate queries, enabling more natural and fluid conversations. This technological advancement not only improves user experience but also empowers businesses to provide personalized, 24/7 customer support, thereby fostering customer loyalty and driving revenue growth. Consequently, the market is poised for robust expansion, with continual innovations expected to shape its future trajectory.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Driver & Opportunities
- Restraints & Challenges
Porters Analysis & Impact
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Technological Advancement
Regulatory Landscape
Patent Analysis
Value Chain Analysis
Case Study Analysis
Customer & Buying Criteria Analysis
PESTEL Analysis
Macro-Economic Indicators
Startup Analysis
Market Attractiveness Index, 2023
Raw Material Analysis
Supply Chain Analysis

Global Chatbot Market Size by Offering & CAGR (2024-2031)

Market Overview
Solutions
- Standalone
- Web-based
- Messaging-based
- Other Solutions (Live chat and Videobots)
Services
- Managed Services
- Professional Services
Training and Consulting
System Integration and Implementation
Support and Maintenance

Global Chatbot Market Size by Type & CAGR (2024-2031)

Market Overview
Menu-based
Linguistic-based
Keyword Recognition-based
Contextual
Hybrid
Voice bots

Global Chatbot Market Size by Bot Communication & CAGR (2024-2031)

Market Overview
Text
Audio/Voice
Video
Images

Global Chatbot Market Size by Channel Integration & CAGR (2024-2031)

Market Overview
Email and Website
Mobile Apps
Messaging Apps
Telephone/ IVR
Others

Global Chatbot Market Size by Business Function & CAGR (2024-2031)

Market Overview
Information Technology Service Management (ITSM)
Sales and Marketing
Contact Centers
Finance and Accounting
HR
Operations and Supply Chain

Global Chatbot Market Size by Vertical & CAGR (2024-2031)

Market Overview
Retail and eCommerce
Telecom
BFSI
Healthcare and Life Sciences
Media and Entertainment
Travel and Hospitality
IT and ITES
Energy and Utilities
Government and Defense
Other Verticals (Manufacturing, construction & real estate, Automotive, and education)

Global Chatbot Market Size & CAGR (2024-2031)

North America, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
- US
- Canada
Europe, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
- UK
- Germany
- Spain
- France
- Italy
- Rest of Europe
Asia-Pacific, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
- China
- India
- Japan
- South Korea
- Rest of Asia Pacific
Latin America, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
- Brazil
- Rest of Latin America
Middle East & Africa, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2023
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2023
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2021-2023)

Key Company Profiles

Google (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Microsoft (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
IBM (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
AWS (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Baidu (China)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Oracle (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SAP (Germany)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
OpenAI (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Salesforce (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Meta (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Artificial Solutions (Sweden)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
[24]7.ai (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Kore.ai (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Conversica (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Avaamo
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Haptik
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Inbenta
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Creative Virtual
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Personetics
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments