チャットボット市場規模、シェア、動向分析レポート：オファリング別、タイプ別、媒体別、部門別、用途別、地域別、業種別、セグメント予測、2025年～2030年

チャットボット市場の成長と動向

Grand View Research, Inc.の最新レポートによると、世界のチャットボット市場規模は2025～2030年にかけて23.3％のCAGRを記録し、2030年には272億9,000万米ドルに達すると予測されています。

チャットボット産業は、企業が運用コストを大幅に削減することを可能にするため、予測期間中に大きな成長が見込まれます。さらに、人工知能と機械学習技術の革新は、市場の主要な促進要因として機能するチャットボットの機能を強化する可能性が高いです。

メッセージングサービスの利用者数は大幅に増加しており、SNSの利用者数を上回ると見られています。さらに、NLPセグメントでも大きな開発が行われており、コンピュータと人間の言語間の相互作用が合理化されています。チャットボットのエコシステム全体は、様々なクロスリンク機能で構成されており、あらゆるアプリケーションにおけるチャットボットのパフォーマンス向上を促進しています。

ほとんどの企業は、企業が即座に顧客との対話を提供することを容易にするため、ウェブサイトにチャットボットを組み込むことを好みます。例えば、SlackやTwitterのメッセージングプラットフォームは、大多数の企業に好まれています。

インダストリー4.0構想における重要なマイルストーンの1つは、人間中心の自動化です。インダストリー4.0は、人間を機械に置き換えるのではなく、機械の能力と人間の柔軟性との新たな相互作用を開発しようとしています。製造業は「インダストリー4.0」とも呼ばれ、製造業がいかにして新しい技術を生産プロセスに取り入れ、業務の生産性と生産物の品質を高めるかを指します。

ボット1台で複数の問い合わせに同時に回答できるため、365日、24時間利用できます。繰り返しの作業を自動化することで、チャットボットはすべての顧客の質問に正確な回答を提供し、必要に応じて人間のエージェントに議論を引き継ぐことができます。これにより、負担を効果的に分散し、ビジネス効率を高めることができます。

北米は予測期間中、チャットボット市場の主要地域として浮上すると予想されています。この地域の成長は、主に様々なビジネス垂直でチャットボットの展開が増加していることに起因しています。人工知能、IoT、APIなどの技術は、急速なスピードで進化しています。チャットボットはこれらの技術と統合され、強化されたオペレーションを提供することで、市場の需要を促進しています。

人工知能と音声発話ベースのチャットボットは、今後最大の市場シェアを占めると予想されます。さらに、音声認識は、特に母国語の点で飛躍的に向上しており、その結果、様々なアプリケーションにおけるチャットボットのパフォーマンスが強化されると期待されています。

チャットボット市場レポートのハイライト

• 2024年の収益シェアは62.0%で、ソリューションセグメントがチャットボット市場を独占しました。これらのソリューションには、パーソナライズされたコンテキストを認識した応答をユーザーに提供するAI搭載プラットフォームが含まれます。
• スタンドアロンチャットボットは、2024年のチャットボット産業を支配しています。このタイプのチャットボットは独立して機能し、より大きな制御とカスタマイズオプションを記載しています。
• モバイル用途セグメントは、2024年に最も高い収益シェアを占め、予測期間を通じてリードし続けると予測されています。
• 2024年に最も高い収益シェアを占めたのは、販売・マーケティングセグメントでした。営業・マーケティング機能は、顧客とのやり取りを自動化する効果により、チャットボットの利用を支配しています。
• 2024年のチャットボット市場は、カスタマーサービスセグメントが支配的でした。カスタマーサービスチャットボットは、応答時間を改善し、人間のエージェントの作業負荷を軽減するため、チャットボット産業で支配的な力です。
• 小売・eコマースセグメントは2024年に市場を独占し、チャットボットはパーソナライズされた推奨を提供し、注文追跡を支援することによってショッピング体験を強化します。
• 北米のチャットボット市場は、2024年に31.1％の主要シェアを占め、世界産業をリードしています。この地域市場は、AIと自動化技術への大規模な投資によって特徴付けられます。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 チャットボット市場の変数、動向、範囲

• 世界チャットボット市場展望
• 産業バリューチェーン分析
• 市場力学
  • 市場促進要因分析
  • 市場抑制要因分析
  • 産業の課題
• ポーターのファイブフォース分析
  • サプライヤーの力
  • 買い手の力
  • 代替の脅威
  • 新規参入の脅威
  • 競争企業間の敵対関係
• PESTEL分析
  • 政治
  • 経済
  • 社会
  • 技術
  • 環境
  • 法的

第4章 チャットボット市場：オファリング展望の推定と予測<

• チャットボット市場：オファリング変動分析、2024年と2030年

第5章 チャットボット市場： タイプ展望の推定と予測<

• チャットボット市場：タイプ変動分析、2024年と2030年

第6章 チャットボット市場：媒体展望の推定と予測

• チャットボット市場：媒体変動分析、2024年と2030年
  • コンタクトセンター
  • ウェブサイト
  • ソーシャルメディア
  • モバイルアプリケーション

第7章 チャットボット市場：部門展望の推定と予測

• チャットボット市場：部門変動分析、2024年と2030年
  • ITサービス
  • 人事サービス
  • セールス＆マーケティング
  • ファイナンス

第8章 チャットボット市場：用途展望の推定と予測

• チャットボット市場：用途変動分析、2024年と2030年
  • カスタマーサービス
  • ブランディングと広告
  • パーソナルアシスタンス
  • データプライバシーとコンプライアンス
  • 決済処理
  • その他

第9章 チャットボット市場： 業種展望の推定と予測

• チャットボット市場：業種変動分析、2024年と2030年
  • 医療
  • 小売・eコマース
  • BFSI
  • メディアとエンターテイメント
  • 旅行と観光
  • 運輸・物流
  • その他

第10章 チャットボット市場：地域別、推定・動向分析

• チャットボットの市場シェア、地域別、2024年と2030年
• 北米
  • 米国
  • カナダ
  • メキシコ
• 欧州
  • 英国
  • ドイツ
  • フランス
• アジア太平洋
  • 中国
  • 日本
  • インド
  • オーストラリア
  • 韓国
• ラテンアメリカ
  • ブラジル
• 中東・アフリカ
  • アラブ首長国連邦
  • サウジアラビア
  • 南アフリカ

第11章 競合情勢

• 主要市場参入企業による最近の動向と影響分析
• ベンダー情勢
  • 企業分類
  • 主要販売代理店とチャネルパートナー一覧
  • 潜在顧客リスト/リスト
• 競争の力学
  • 競合ベンチマーキング
  • 戦略マッピング
  • ヒートマップ分析
• 企業プロファイル/上場企業
  • [24]7. ai, Inc.
  • Acuvate
  • Aivo
  • Artificial Solutions
  • Botsify Inc.
  • Creative Virtual Ltd
  • eGain Corporation
  • IBM Corporation
  • Inbenta Technologies Inc.
  • Next IT Corp.
  • Nuance Communications, Inc.

List of Tables

• Table 1 Global Chatbot market estimates and forecasts, by region, 2018 - 2030 (USD Million)
• Table 2 Global Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 3 Global Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 4 Global Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 5 Global Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 6 Global Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 7 Global Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 8 North America Chatbot market estimates and forecasts, by country, 2018 - 2030 (USD Million)
• Table 9 North America Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 10 North America Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 11 North America Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 12 North America Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 13 North America Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 14 North America Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 15 U.S Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 16 U.S Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 17 U.S Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 18 U.S Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 19 U.S Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 20 U.S Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 21 Canada Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 22 Canada Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 23 Canada Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 24 Canada Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 25 Canada Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 26 Canada Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 27 Mexico Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 28 Mexico Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 29 Mexico Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 30 Mexico Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 31 Mexico Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 32 Mexico Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 33 Europe Chatbot market estimates and forecasts, by country, 2018 - 2030 (USD Million)
• Table 34 Europe Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 35 Europe Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 36 Europe Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 37 Europe Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 38 Europe Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 39 UK Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 40 UK Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 41 UK Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 42 UK Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 43 UK Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 44 UK Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 45 Germany Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 46 Germany Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 47 Germany Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 48 Germany Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 49 Germany Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 50 Germany Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 51 France Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 52 France Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 53 France Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 54 France Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 55 France Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 56 France Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 57 Asia Pacific Chatbot market estimates and forecasts, by country, 2018 - 2030 (USD Million)
• Table 58 Asia Pacific Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 59 Asia Pacific Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 60 Asia Pacific Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 61 Asia Pacific Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 62 Asia Pacific Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 63 Asia Pacific Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 64 China Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 65 China Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 66 China Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 67 China Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 68 China Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 69 China Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 70 Japan Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 71 Japan Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 72 Japan Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 73 Japan Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 74 Japan Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 75 Japan Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 76 India Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 77 India Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 78 India Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 79 India Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 80 India Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 81 India Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 82 Australia Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 83 Australia Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 84 Australia Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 85 Australia Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 86 Australia Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 87 Australia Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 88 South Korea Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 89 South Korea Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 90 South Korea Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 91 South Korea Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 92 South Korea Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 93 South Korea Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 94 Latin America Chatbot market estimates and forecasts, by country, 2018 - 2030 (USD Million)
• Table 95 Latin America Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 96 Latin America Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 97 Latin America Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 98 Latin America Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 99 Latin America Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 100 Latin America Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 101 Brazil Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 102 Brazil Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 103 Brazil Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 104 Brazil Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 105 Brazil Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 106 Brazil Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 107 Middle East & Africa Chatbot market estimates and forecasts, by country, 2018 - 2030 (USD Million)
• Table 108 Middle East & Africa Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 109 Middle East & Africa Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 110 Middle East & Africa Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 111 Middle East & Africa Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 112 Middle East & Africa Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 113 Middle East & Africa Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 114 Saudi Arabia Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 115 Saudi Arabia Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 116 Saudi Arabia Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 117 Saudi Arabia Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 118 Saudi Arabia Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 119 Saudi Arabia Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 120 UAE Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 121 UAE Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 122 UAE Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 123 UAE Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 124 UAE Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 125 UAE Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)
• Table 126 South Africa Chatbot market estimates and forecasts, by Offering, 2018 - 2030 (USD Million)
• Table 127 South Africa Chatbot market estimates and forecasts, by Type, 2018 - 2030 (USD Million)
• Table 128 South Africa Chatbot market estimates and forecasts, by Medium, 2018 - 2030 (USD Million)
• Table 129 South Africa Chatbot market estimates and forecasts, by Business function, 2018 - 2030 (USD Million)
• Table 130 South Africa Chatbot market estimates and forecasts, by Application, 2018 - 2030 (USD Million)
• Table 131 Saudi Africa Chatbot market estimates and forecasts, by Vertical, 2018 - 2030 (USD Million)

List of Figures

• Fig. 1 Chatbot market segmentation
• Fig. 2 Market research process
• Fig. 3 Information procurement
• Fig. 4 Primary research pattern
• Fig. 5 Market research approaches
• Fig. 6 Parent market analysis
• Fig. 7 Market formulation & validation
• Fig. 8 Chatbot market snapshot
• Fig. 9 Chatbot market segment snapshot
• Fig. 10 Chatbot market competitive landscape snapshot
• Fig. 11 Market driver relevance analysis (Current & future impact)
• Fig. 12 Market restraint relevance analysis (Current & future impact)
• Fig. 13 Value Chain Analysis
• Fig. 14 Chatbot market: Offering outlook key takeaways (USD Million)
• Fig. 15 Chatbot market: Offering movement analysis, 2024 & 2030 (USD Million)
• Fig. 16 Solution market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 17 Services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 18 Chatbot market, Type outlook key takeaways (USD Million)
• Fig. 19 Chatbot market Type movement analysis, 2024 & 2030 (USD Million)
• Fig. 20 Standalone market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 21 Web-based market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 22 Messenger-based/Third Party market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 23 Chatbot market: Medium outlook key takeaways (USD Million)
• Fig. 24 Chatbot market: Medium movement analysis, 2024 & 2030 (USD Million)
• Fig. 25 Contact Centers market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 26 Websites market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 27 Social Media market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 28 Mobile Applications market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 29 Chatbot market: Business function outlook key takeaways (USD Million)
• Fig. 30 Chatbot market: Business function movement analysis, 2024 & 2030 (USD Million)
• Fig. 31 IT Services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 32 HR Services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 33 Sales & Marketing market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 34 Finance market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 35 Chatbot market: Application outlook key takeaways (USD Million)
• Fig. 36 Chatbot market: Application movement analysis, 2024 & 2030 (USD Million)
• Fig. 37 Customer Services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 38 Branding & Advertising market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 39 Personal Assistance market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 40 Data Privacy & Compliance market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 41 Payment Processing market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 42 Others market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 43 Healthcare market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 44 Retail & E-commerce market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 45 BFSI market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 46 Media & Entertainment market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 47 Travel & Tourism market revenue estimates and forecasts, 2018 - 2030 (USD Million)Transportation & Logistics
• Fig. 48 Others market revenue estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 49 Regional marketplace: Key takeaways
• Fig. 50 Chatbot market: Regional outlook, 2024 & 2030, USD Million
• Fig. 51 North America Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 52 U.S. Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 53 Canada Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 54 Mexico Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 55 Europe Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 56 UK Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 57 Germany Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 58 France Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 59 Asia Pacific Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 60 China Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 61 Japan Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 62 India Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 63 Australia Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 64 South Korea Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 65 Latin America Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 66 Brazil Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 67 MEA Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 68 KSA Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 69 UAE Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 70 South Africa Chatbot market estimates and forecasts, 2018 - 2030 (USD Million)
• Fig. 71 Strategy framework
• Fig. 72 Company Categorization

Chatbot Market Growth & Trends:

The global chatbot market size is expected to reach USD 27.29 billion by 2030, registering a CAGR of 23.3% from 2025 to 2030, according to a new report by Grand View Research, Inc. The chatbot industry is expected to witness a significant growth during the forecast period as they enable enterprises to substantially reduce operating costs. Additionally, innovations in artificial intelligence and machine learning technologies are likely to enhance the features of chatbots, which acts as a major driver for the market.

A significant rise has been observed in the number of users of messaging services, which is expected to surpass the number of users of social networking sites. Additionally, there has been a significant development in the NLP field, which has resulted in streamlined interactions between computers and human languages. The entire chatbot ecosystem comprises various cross-linking features, which facilitates enhanced performance of the chatbots in all applications.

Most companies prefer in-built chatbots on their websites as they facilitate enterprises in providing instant customer interaction. For instance, Slack and Twitter messaging platforms are preferred by the majority of businesses.

One of the critical milestones in the Industry 4.0 idea is human-centered automation. Industry 4.0 seeks to develop a new interaction between machine capabilities and human flexibility, not to replace humans with machines. The manufacturing sector is also known as "Industry 4.0," which refers to how manufacturers incorporate new technology into their production processes to raise the productivity of their operations and the quality of their output.

Since a single bot can answer multiple inquiries simultaneously, they are available 365 days a year, around the clock. With the automation of repetitive activities, chatbots deliver accurate responses to every customer's question and, if necessary, can transfer the discussion to a human agent. This helps to distribute the burden effectively and boost business efficiency.

North America is expected to emerge as the major region for the chatbot market during the forecast period. The growth in this region is mainly attributed to the increasing deployment of the chatbots in various business verticals. Technologies such as artificial intelligence, IoT, and APIs, among others, are evolving at a rapid speed. Chatbots are integrated with these technologies to offer enhanced operations, thereby driving the market demand.

Artificial intelligence and audio speech-based chatbots are expected to account for the largest market share in the future. Additionally, speech recognition has improved drastically, especially in terms of native languages, which is expected to result in enhanced performance of chatbots in various applications.

Chatbot Market Report Highlights:

• The solution segment dominated the chatbot market with a revenue share of 62.0% in 2024. These solutions include AI-powered platforms that deliver personalized, context-aware responses to users.
• Standalone chatbots dominate the chatbot industry in 2024. This type of chatbots function independently, offering greater control and customization options.
• The mobile applications segment accounted for the highest revenue share in 2024 and is anticipated to continue leading throughout the forecast period.
• The sales and marketing segment accounted for the highest revenue share in 2024. Sales and marketing functions dominate the use of chatbots due to their effectiveness in automating customer interactions.
• The customer service segment dominated the chatbot market in 2024. Customer service chatbots are a dominant force in the chatbot industry, as they improve response times and reduce the workload of human agents.
• The retail and e-commerce segment dominated the market in 2024, with chatbots enhancing shopping experiences by providing personalized recommendations and assisting with order tracking.
• North America chatbot market leads the global industry accounting for leading share of 31.1% in 2024. The regional market is marked by significant investment in AI and automation technologies.

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation & Scope
• 1.2. Market Definition
• 1.3. Information Procurement
  • 1.3.1. Purchased Database
  • 1.3.2. GVR's Internal Database
  • 1.3.3. Secondary Sources & Third-Party Perspectives
  • 1.3.4. Primary Research
• 1.4. Information Analysis
  • 1.4.1. Data Analysis Models
• 1.5. Market Formulation & Data Visualization
• 1.6. Data Validation & Publishing

Chapter 2. Executive Summary

• 2.1. Market Insights
• 2.2. Segmental Outlook
• 2.3. Competitive Outlook

Chapter 3. Chatbot Market Variables, Trends & Scope

• 3.1. Global Chatbot Market Outlook
• 3.2. Industry Value Chain Analysis
• 3.3. Market Dynamics
  • 3.3.1. Market Driver Analysis
  • 3.3.2. Market Restraint Analysis
  • 3.3.3. Industry Challenges
• 3.4. Porter's Five Forces Analysis
  • 3.4.1. Supplier Power
  • 3.4.2. Buyer Power
  • 3.4.3. Substitution Threat
  • 3.4.4. Threat from New Entrant
  • 3.4.5. Competitive Rivalry
• 3.5. PESTEL Analysis
  • 3.5.1. Political Landscape
  • 3.5.2. Economic Landscape
  • 3.5.3. Social Landscape
  • 3.5.4. Technological Landscape
  • 3.5.5. Environmental Landscape
  • 3.5.6. Legal Landscape

Chapter 4. Chatbot Market: Offering Estimates & Forecasts

• 4.1. Chatbot Market: Type Movement Analysis, 2024 & 2030
  • 4.1.1. Solution
    • 4.1.1.1. Solution Market estimates and forecast, 2018 - 2030 (USD Million)
  • 4.1.2. Services
    • 4.1.2.1. Services Market estimates and forecast, 2018 - 2030 (USD Million)

Chapter 5. Chatbot Market: Type Estimates & Forecasts

• 5.1. Chatbot Market: Type Movement Analysis, 2024 & 2030
  • 5.1.1. Standalone
    • 5.1.1.1. Standalone Market estimates and forecast, 2018 - 2030 (USD Million)
  • 5.1.2. Web-based
    • 5.1.2.1. Web-based Market estimates and forecast, 2018 - 2030 (USD Million)
  • 5.1.3. Messenger-based/Third Party
    • 5.1.3.1. Messenger-based/Third Party Market estimates and forecast, 2018 - 2030 (USD Million)

Chapter 6. Chatbot Market: Medium Outlook Estimates & Forecasts

• 6.1. Chatbot Market: Medium Movement Analysis, 2024 & 2030
  • 6.1.1. Contact Centers
    • 6.1.1.1. Contact Centers Market estimates and forecast, 2018 - 2030 (USD Million)
  • 6.1.2. Websites
    • 6.1.2.1. Websites Market estimates and forecast, 2018 - 2030 (USD Million)
  • 6.1.3. Social Media
    • 6.1.3.1. Social Media Market estimates and forecast, 2018 - 2030 (USD Million)
  • 6.1.4. Mobile Applications
    • 6.1.4.1. Mobile Applications Market estimates and forecast, 2018 - 2030 (USD Million)

Chapter 7. Chatbot Market: Business function Outlook Estimates & Forecasts

• 7.1. Chatbot Market: Business function Movement Analysis, 2024 & 2030
  • 7.1.1. IT Services
    • 7.1.1.1. IT Services Market estimates and forecast, 2018 - 2030 (USD Million)
  • 7.1.2. HR Services
    • 7.1.2.1. HR Services Market estimates and forecast, 2018 - 2030 (USD Million)
  • 7.1.3. Sales & Marketing
    • 7.1.3.1. Sales & Marketing Market estimates and forecast, 2018 - 2030 (USD Million)
  • 7.1.4. Finance
    • 7.1.4.1. Finance Market estimates and forecast, 2018 - 2030 (USD Million)

Chapter 8. Chatbot Market: Application Outlook Estimates & Forecasts

• 8.1. Chatbot Market: Application Movement Analysis, 2024 & 2030
  • 8.1.1. Customer Services
    • 8.1.1.1. Customer Services Market estimates and forecast, 2018 - 2030 (USD Million)
  • 8.1.2. Branding & Advertising
    • 8.1.2.1. Branding & Advertising Market estimates and forecast, 2018 - 2030 (USD Million)
  • 8.1.3. Personal Assistance
    • 8.1.3.1. Personal Assistance Market estimates and forecast, 2018 - 2030 (USD Million)
  • 8.1.4. Data Privacy & Compliance
    • 8.1.4.1. Data Privacy & Compliance Market estimates and forecast, 2018 - 2030 (USD Million)
  • 8.1.5. Payment Processing
    • 8.1.5.1. Payment Processing Market estimates and forecast, 2018 - 2030 (USD Million)
  • 8.1.6. Others
    • 8.1.6.1. Others Market estimates and forecast, 2018 - 2030 (USD Million)

Chapter 9. Chatbot Market: Vertical Outlook Estimates & Forecasts

• 9.1. Chatbot Market: Vertical Movement Analysis, 2024 & 2030
  • 9.1.1. Healthcare
    • 9.1.1.1. Healthcare Market estimates and forecast, 2018 - 2030 (USD Million)
  • 9.1.2. Retail & E-commerce
    • 9.1.2.1. Retail & E-commerce Market estimates and forecast, 2018 - 2030 (USD Million)
  • 9.1.3. BFSI
    • 9.1.3.1. BFSI Market estimates and forecast, 2018 - 2030 (USD Million)
  • 9.1.4. Media & Entertainment
    • 9.1.4.1. Media & Entertainment Market estimates and forecast, 2018 - 2030 (USD Million)
  • 9.1.5. Travel & Tourism
    • 9.1.5.1. Travel & Tourism Market estimates and forecast, 2018 - 2030 (USD Million)
  • 9.1.6. Transportation & Logistics
    • 9.1.6.1. Transportation & Logistics Market estimates and forecast, 2018 - 2030 (USD Million)
  • 9.1.7. Others
    • 9.1.7.1. Others Market estimates and forecast, 2018 - 2030 (USD Million)

Chapter 10. Chatbot Market: Regional Estimates & Trend Analysis

• 10.1. Chatbot Market Share, By Region, 2024 & 2030 (USD Million)
• 10.2. North America
  • 10.2.1. North America Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.2.1.1. North America Chatbot Market Estimates and Forecasts, by Country, 2018 - 2030 (USD Million)
    • 10.2.1.2. North America Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.2.1.3. North America Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.2.1.4. North America Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.2.1.5. North America Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.2.1.6. North America Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.2.1.7. North America Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.2.2. U.S.
    • 10.2.2.1. U.S. Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.2.2.2. U.S. Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.2.2.3. U.S. Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.2.2.4. U.S. Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.2.2.5. U.S. Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.2.2.6. U.S. Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.2.2.7. U.S. Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.2.3. Canada
    • 10.2.3.1. Canada Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.2.3.2. Canada Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.2.3.3. Canada Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.2.3.4. Canada Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.2.3.5. Canada Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.2.3.6. Canada Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.2.3.7. Canada Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.2.4. Mexico
    • 10.2.4.1. Mexico Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.2.4.2. Mexico Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.2.4.3. Mexico Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.2.4.4. Mexico Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.2.4.5. Mexico Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.2.4.6. Mexico Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.2.4.7. Mexico Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
• 10.3. Europe
  • 10.3.1. Europe Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.3.1.1. Europe Chatbot Market Estimates and Forecasts, by Country, 2018 - 2030 (USD Million)
    • 10.3.1.2. Europe Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.3.1.3. Europe Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.3.1.4. Europe Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.3.1.5. Europe Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.3.1.6. Europe Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.3.1.7. Europe Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.3.2. UK
    • 10.3.2.1. UK Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.3.2.2. UK Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.3.2.3. UK Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.3.2.4. UK Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.3.2.5. UK Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.3.2.6. UK Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.3.2.7. UK Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.3.3. Germany
    • 10.3.3.1. Germany Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.3.3.2. Germany Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.3.3.3. Germany Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.3.3.4. Germany Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.3.3.5. Germany Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.3.3.6. Germany Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.3.3.7. Germany Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.3.4. France
    • 10.3.4.1. France Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.3.4.2. France Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.3.4.3. France Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.3.4.4. France Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.3.4.5. France Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.3.4.6. France Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.3.4.7. France Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
• 10.4. Asia Pacific
  • 10.4.1. Asia Pacific Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.4.1.1. Asia Pacific Chatbot Market Estimates and Forecasts, by Country, 2018 - 2030 (USD Million)
    • 10.4.1.2. Asia Pacific Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.4.1.3. Asia Pacific Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.4.1.4. Asia Pacific Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.4.1.5. Asia Pacific Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.4.1.6. Asia Pacific Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.4.1.7. Asia Pacific Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.4.2. China
    • 10.4.2.1. China Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.4.2.2. China Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.4.2.3. China Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.4.2.4. China Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.4.2.5. China Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.4.2.6. China Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.4.2.7. China Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.4.3. Japan
    • 10.4.3.1. Japan Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.4.3.2. Japan Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.4.3.3. Japan Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.4.3.4. Japan Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.4.3.5. Japan Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.4.3.6. Japan Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.4.3.7. Japan Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.4.4. India
    • 10.4.4.1. India Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.4.4.2. India Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.4.4.3. India Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.4.4.4. India Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.4.4.5. India Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.4.4.6. India Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.4.4.7. India Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.4.5. Australia
    • 10.4.5.1. Australia Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.4.5.2. Australia Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.4.5.3. Australia Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.4.5.4. Australia Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.4.5.5. Australia Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.4.5.6. Australia Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.4.5.7. Australia Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.4.6. South Korea
    • 10.4.6.1. South Korea Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.4.6.2. South Korea Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.4.6.3. South Korea Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.4.6.4. South Korea Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.4.6.5. South Korea Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.4.6.6. South Korea Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.4.6.7. South Korea Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
• 10.5. Latin America
  • 10.5.1. Latin America Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.5.1.1. Latin America Chatbot Market Estimates and Forecasts, by Country, 2018 - 2030 (USD Million)
    • 10.5.1.2. Latin America Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.5.1.3. Latin America Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.5.1.4. Latin America Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.5.1.5. Latin America Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.5.1.6. Latin America Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.5.1.7. Latin America Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.5.2. Brazil
    • 10.5.2.1. Brazil Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.5.2.2. Brazil Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.5.2.3. Brazil Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.5.2.4. Brazil Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.5.2.5. Brazil Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.5.2.6. Brazil Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.5.2.7. Brazil Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
• 10.6. Middle East and Africa
  • 10.6.1. Middle East and Africa Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.6.1.1. Middle East and Africa Chatbot Market Estimates and Forecasts, by Country, 2018 - 2030 (USD Million)
    • 10.6.1.2. Middle East and Africa Chatbot Market Estimates and Forecasts, by Offering , 2018 - 2030 (USD Million)
    • 10.6.1.3. Middle East and Africa Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.6.1.4. Middle East and Africa Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.6.1.5. Middle East and Africa Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.6.1.6. Middle East and Africa Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.6.1.7. Middle East and Africa Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.6.2. UAE
    • 10.6.2.1. UAE Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.6.2.2. UAE Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.6.2.3. UAE Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.6.2.4. UAE Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.6.2.5. UAE Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.6.2.6. UAE Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.6.2.7. UAE Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.6.3. KSA
    • 10.6.3.1. KSA Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.6.3.2. KSA Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.6.3.3. KSA Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.6.3.4. KSA Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.6.3.5. KSA Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.6.3.6. KSA Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.6.3.7. KSA Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
  • 10.6.4. South Africa
    • 10.6.4.1. South Africa Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 10.6.4.2. South Africa Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
    • 10.6.4.3. South Africa Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
    • 10.6.4.4. South Africa Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
    • 10.6.4.5. South Africa Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
    • 10.6.4.6. South Africa Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
    • 10.6.4.7. South Africa Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)

Chapter 11. Competitive Landscape

• 11.1. Recent Developments & Impact Analysis, By Key Market Participants
• 11.2. Vendor Landscape
  • 11.2.1. Company categorization
  • 11.2.2. List of Key Distributors and channel Partners
  • 11.2.3. List of Potential Customers/Listing
• 11.3. Competitive Dynamics
  • 11.3.1. Competitive Benchmarking
  • 11.3.2. Strategy Mapping
  • 11.3.3. Heat Map Analysis
• 11.4. Company Profiles/Listing
  • 11.4.1. [24]7. ai, Inc.
    • 11.4.1.1. Participant's overview
    • 11.4.1.2. Financial performance
    • 11.4.1.3. Type benchmarking
    • 11.4.1.4. Strategic initiatives
  • 11.4.2. Acuvate
    • 11.4.2.1. Participant's overview
    • 11.4.2.2. Financial performance
    • 11.4.2.3. Type benchmarking
    • 11.4.2.4. Strategic initiatives
  • 11.4.3. Aivo
    • 11.4.3.1. Participant's overview
    • 11.4.3.2. Financial performance
    • 11.4.3.3. Type benchmarking
    • 11.4.3.4. Strategic initiatives
  • 11.4.4. Artificial Solutions
    • 11.4.4.1. Participant's overview
    • 11.4.4.2. Financial performance
    • 11.4.4.3. Type benchmarking
    • 11.4.4.4. Strategic initiatives
  • 11.4.5. Botsify Inc.
    • 11.4.5.1. Participant's overview
    • 11.4.5.2. Financial performance
    • 11.4.5.3. Type benchmarking
    • 11.4.5.4. Strategic initiatives
  • 11.4.6. Creative Virtual Ltd
    • 11.4.6.1. Participant's overview
    • 11.4.6.2. Financial performance
    • 11.4.6.3. Type benchmarking
    • 11.4.6.4. Strategic initiatives
  • 11.4.7. eGain Corporation
    • 11.4.7.1. Participant's overview
    • 11.4.7.2. Financial performance
    • 11.4.7.3. Type benchmarking
    • 11.4.7.4. Strategic initiatives
  • 11.4.8. IBM Corporation
    • 11.4.8.1. Participant's overview
    • 11.4.8.2. Financial performance
    • 11.4.8.3. Type benchmarking
    • 11.4.8.4. Strategic initiatives
  • 11.4.9. Inbenta Technologies Inc.
    • 11.4.9.1. Participant's overview
    • 11.4.9.2. Financial performance
    • 11.4.9.3. Type benchmarking
    • 11.4.9.4. Strategic initiatives
  • 11.4.10. Next IT Corp.
    • 11.4.10.1. Participant's overview
    • 11.4.10.2. Financial performance
    • 11.4.10.3. Type benchmarking
    • 11.4.10.4. Strategic initiatives
  • 11.4.11. Nuance Communications, Inc.
    • 11.4.11.1. Participant's overview
    • 11.4.11.2. Financial performance
    • 11.4.11.3. Type benchmarking
    • 11.4.11.4. Strategic initiatives