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市場調査レポート
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1412494

ヘルスケアCRM市場:機能別、展開形態別、エンドユーズ別-2024年~2030年の世界予測

Healthcare CRM Market by Functionality (Cross-CRM, Customer Service & Support, Digital Commerce), Deployment mode (Cloud & Web-Based Model, On-Premise Model), End-Use - Global Forecast 2024-2030

出版日: | 発行: 360iResearch | ページ情報: 英文 181 Pages | 納期: 即日から翌営業日

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=160.10円
ヘルスケアCRM市場:機能別、展開形態別、エンドユーズ別-2024年~2030年の世界予測
出版日: 2024年01月15日
発行: 360iResearch
ページ情報: 英文 181 Pages
納期: 即日から翌営業日
ご注意事項 :
本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
  • 全表示
  • 概要
  • 図表
  • 目次
概要

ヘルスケアCRM市場規模は2023年に177億2,000万米ドルと推計され、2024年には189億2,000万米ドルに達し、CAGR 7.44%で2030年には293億1,000万米ドルに達すると予測されます。

ヘルスケアCRMの世界市場

主な市場の統計
基準年[2023] 177億2,000万米ドル
予測年[2024] 189億2,000万米ドル
予測年 [2030] 293億1,000万米ドル
CAGR(%) 7.44%
ヘルスケアCRM Market-IMG1

FPNVポジショニング・マトリックス

FPNVポジショニングマトリックスはヘルスケアCRM市場を評価する上で極めて重要です。事業戦略と製品満足度に関連する主要指標を調査し、ベンダーの包括的な評価を提供します。この綿密な分析により、ユーザーは各自の要件に沿った十分な情報に基づいた意思決定を行うことができます。評価に基づき、ベンダーは成功の度合いが異なる4つの象限に分類されます:フォアフロント(F)、パスファインダー(P)、ニッチ(N)、バイタル(V)です。

市場シェア分析

市場シェア分析は、ヘルスケアCRM市場におけるベンダーの現状について、洞察に満ちた詳細な調査を提供する包括的なツールです。全体的な収益、顧客基盤、その他の主要指標についてベンダーの貢献度を綿密に比較・分析することで、企業の業績や市場シェア争いの際に直面する課題について理解を深めることができます。さらに、この分析により、調査対象基準年に観察された累積、断片化の優位性、合併の特徴などの要因を含む、この分野の競合特性に関する貴重な考察が得られます。このような詳細レベルの拡大により、ベンダーはより多くの情報に基づいた意思決定を行い、市場で競争優位に立つための効果的な戦略を考案することができます。

本レポートは、以下の側面に関する貴重な洞察を提供しています:

1-市場の浸透度:主要企業が提供する市場に関する包括的な情報を提示しています。

2-市場の開拓度:有利な新興市場を深く掘り下げ、成熟市場セグメントにおける浸透度を分析しています。

3-市場の多様化:新製品の発売、未開拓の地域、最近の開発、投資に関する詳細な情報を提供します。

4-競合の評価と情報:市場シェア、戦略、製品、認証、規制状況、特許状況、主要企業の製造能力などを網羅的に評価します。

5-製品開発およびイノベーション:将来の技術、研究開発活動、画期的な製品開発に関する知的洞察を提供します。

本レポートは、以下のような主要な質問に対応しています:

1-ヘルスケアCRM市場の市場規模および予測は?

2-ヘルスケアCRM市場の予測期間中に投資を検討すべき製品、セグメント、用途、分野は何か?

3-ヘルスケアCRM市場における技術動向と規制の枠組みは?

4-ヘルスケアCRM市場における主要ベンダーの市場シェアは?

5-ヘルスケアCRM市場への参入に適した形態や戦略的手段は?

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

  • 市場力学
    • 促進要因
      • 高齢化人口の増加と慢性疾患の発生率の増加
      • ヘルスケア組織における構造化データと自動化への需要の高まり
      • 急速なデジタル化とオンライン製品注文への移行
    • 抑制要因
      • ソフトウェアのインストールコストが高い
    • 機会
      • 患者による仮想治療の導入が増加
      • CRMツールにおける人工知能と機械学習の統合
    • 課題
      • セキュリティとプライバシーに関する懸念の欠如
  • 市場セグメンテーション分析
  • 市場動向分析
  • 高インフレの累積的影響
  • ポーターのファイブフォース分析
  • バリューチェーンとクリティカルパス分析
  • 規制の枠組み

第6章 ヘルスケアCRM市場機能別

  • クロスCRM
  • カスタマーサービスとサポート
  • デジタルコマース
  • マーケティング
  • 販売

第7章 ヘルスケアCRM市場:展開モード別

  • クラウド&Webベースモデル
  • オンプレミスモデル

第8章 ヘルスケアCRM市場:最終用途別

  • ヘルスケア支払者
  • ヘルスケア提供者
  • ライフサイエンス産業

第9章 南北アメリカのヘルスケアCRM市場

  • アルゼンチン
  • ブラジル
  • カナダ
  • メキシコ
  • 米国

第10章 アジア太平洋地域のヘルスケアCRM市場

  • オーストラリア
  • 中国
  • インド
  • インドネシア
  • 日本
  • マレーシア
  • フィリピン
  • シンガポール
  • 韓国
  • 台湾
  • タイ
  • ベトナム

第11章 欧州・中東・アフリカのヘルスケアCRM市場

  • デンマーク
  • エジプト
  • フィンランド
  • フランス
  • ドイツ
  • イスラエル
  • イタリア
  • オランダ
  • ナイジェリア
  • ノルウェー
  • ポーランド
  • カタール
  • ロシア
  • サウジアラビア
  • 南アフリカ
  • スペイン
  • スウェーデン
  • スイス
  • トルコ
  • アラブ首長国連邦
  • 英国

第12章 競合情勢

  • FPNVポジショニングマトリクス
  • 市場シェア分析:主要企業別
  • 競合シナリオ主要企業別の分析

第13章 競争力のあるポートフォリオ

  • 主要な企業プロファイル
    • Accenture PLC
    • Alvaria, Inc.
    • Creatio EEMA Ltd.
    • CrelioHealth Inc.
    • hc1 Insights, Inc.
    • International Business Machines Corporation
    • LeadSquared Inc. by MarketXpander Services Private Limited
    • Microsoft Corporation
    • NICE Ltd.
    • Oracle Corporation
    • Salesforce, Inc.
    • SAP SE
    • Veeva Systems Inc.
    • Verint Systems Inc.
    • Zoho Group
  • 主要な製品ポートフォリオ

第14章 付録

  • ディスカッションガイド
  • ライセンスと価格について
図表

LIST OF FIGURES

  • FIGURE 1. HEALTHCARE CRM MARKET RESEARCH PROCESS
  • FIGURE 2. HEALTHCARE CRM MARKET SIZE, 2023 VS 2030
  • FIGURE 3. HEALTHCARE CRM MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. HEALTHCARE CRM MARKET SIZE, BY REGION, 2023 VS 2030 (%)
  • FIGURE 5. HEALTHCARE CRM MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. HEALTHCARE CRM MARKET DYNAMICS
  • FIGURE 7. HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2023 VS 2030 (%)
  • FIGURE 8. HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 9. HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2023 VS 2030 (%)
  • FIGURE 10. HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 11. HEALTHCARE CRM MARKET SIZE, BY END-USE, 2023 VS 2030 (%)
  • FIGURE 12. HEALTHCARE CRM MARKET SIZE, BY END-USE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 13. AMERICAS HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 14. AMERICAS HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 15. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 16. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 17. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 18. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 19. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 20. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 21. HEALTHCARE CRM MARKET, FPNV POSITIONING MATRIX, 2023
  • FIGURE 22. HEALTHCARE CRM MARKET SHARE, BY KEY PLAYER, 2023

LIST OF TABLES

  • TABLE 1. HEALTHCARE CRM MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. HEALTHCARE CRM MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL HEALTHCARE CRM MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 6. HEALTHCARE CRM MARKET SIZE, BY CROSS-CRM, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 7. HEALTHCARE CRM MARKET SIZE, BY CUSTOMER SERVICE & SUPPORT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 8. HEALTHCARE CRM MARKET SIZE, BY DIGITAL COMMERCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. HEALTHCARE CRM MARKET SIZE, BY MARKETING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. HEALTHCARE CRM MARKET SIZE, BY SALES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 11. HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 12. HEALTHCARE CRM MARKET SIZE, BY CLOUD & WEB-BASED MODEL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 13. HEALTHCARE CRM MARKET SIZE, BY ON-PREMISE MODEL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 14. HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 15. HEALTHCARE CRM MARKET SIZE, BY HEALTHCARE PAYERS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. HEALTHCARE CRM MARKET SIZE, BY HEALTHCARE PROVIDERS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 17. HEALTHCARE CRM MARKET SIZE, BY LIFE SCIENCES INDUSTRY, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 18. AMERICAS HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 19. AMERICAS HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 20. AMERICAS HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 21. AMERICAS HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 22. ARGENTINA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 23. ARGENTINA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 24. ARGENTINA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 25. BRAZIL HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 26. BRAZIL HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 27. BRAZIL HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 28. CANADA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 29. CANADA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 30. CANADA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 31. MEXICO HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 32. MEXICO HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 33. MEXICO HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 34. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 35. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 36. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 37. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 38. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 39. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 40. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 41. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 42. AUSTRALIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 43. AUSTRALIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 44. AUSTRALIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 45. CHINA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 46. CHINA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 47. CHINA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 48. INDIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 49. INDIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 50. INDIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 51. INDONESIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 52. INDONESIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 53. INDONESIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 54. JAPAN HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 55. JAPAN HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 56. JAPAN HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 57. MALAYSIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 58. MALAYSIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 59. MALAYSIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 60. PHILIPPINES HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 61. PHILIPPINES HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 62. PHILIPPINES HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 63. SINGAPORE HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 64. SINGAPORE HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 65. SINGAPORE HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 66. SOUTH KOREA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 67. SOUTH KOREA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 68. SOUTH KOREA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 69. TAIWAN HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 70. TAIWAN HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 71. TAIWAN HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 72. THAILAND HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 73. THAILAND HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 74. THAILAND HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 75. VIETNAM HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 76. VIETNAM HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 77. VIETNAM HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 78. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 79. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 80. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 81. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 82. DENMARK HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 83. DENMARK HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 84. DENMARK HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 85. EGYPT HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 86. EGYPT HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 87. EGYPT HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 88. FINLAND HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 89. FINLAND HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 90. FINLAND HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 91. FRANCE HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 92. FRANCE HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 93. FRANCE HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 94. GERMANY HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 95. GERMANY HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 96. GERMANY HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 97. ISRAEL HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 98. ISRAEL HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 99. ISRAEL HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 100. ITALY HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 101. ITALY HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 102. ITALY HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 103. NETHERLANDS HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 104. NETHERLANDS HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 105. NETHERLANDS HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 106. NIGERIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 107. NIGERIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 108. NIGERIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 109. NORWAY HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 110. NORWAY HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 111. NORWAY HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 112. POLAND HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 113. POLAND HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 114. POLAND HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 115. QATAR HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 116. QATAR HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 117. QATAR HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 118. RUSSIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 119. RUSSIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 120. RUSSIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 121. SAUDI ARABIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 122. SAUDI ARABIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 123. SAUDI ARABIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 124. SOUTH AFRICA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 125. SOUTH AFRICA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 126. SOUTH AFRICA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 127. SPAIN HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 128. SPAIN HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 129. SPAIN HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 130. SWEDEN HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 131. SWEDEN HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 132. SWEDEN HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 133. SWITZERLAND HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 134. SWITZERLAND HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 135. SWITZERLAND HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 136. TURKEY HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 137. TURKEY HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 138. TURKEY HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 139. UNITED ARAB EMIRATES HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 140. UNITED ARAB EMIRATES HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 141. UNITED ARAB EMIRATES HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 142. UNITED KINGDOM HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 143. UNITED KINGDOM HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 144. UNITED KINGDOM HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 145. HEALTHCARE CRM MARKET, FPNV POSITIONING MATRIX, 2023
  • TABLE 146. HEALTHCARE CRM MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 147. HEALTHCARE CRM MARKET LICENSE & PRICING
目次
Product Code: MRR-742BD517F51F

[181 Pages Report] The Healthcare CRM Market size was estimated at USD 17.72 billion in 2023 and expected to reach USD 18.92 billion in 2024, at a CAGR 7.44% to reach USD 29.31 billion by 2030.

Global Healthcare CRM Market

KEY MARKET STATISTICS
Base Year [2023] USD 17.72 billion
Estimated Year [2024] USD 18.92 billion
Forecast Year [2030] USD 29.31 billion
CAGR (%) 7.44%
Healthcare CRM Market - IMG1

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Healthcare CRM Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Healthcare CRM Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Healthcare CRM Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Alvaria, Inc., Creatio EEMA Ltd., CrelioHealth Inc., hc1 Insights, Inc., International Business Machines Corporation, LeadSquared Inc. by MarketXpander Services Private Limited, Microsoft Corporation, NICE Ltd., Oracle Corporation, Salesforce, Inc., SAP SE, Veeva Systems Inc., Verint Systems Inc., and Zoho Group.

Market Segmentation & Coverage

This research report categorizes the Healthcare CRM Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Functionality
    • Cross-CRM
    • Customer Service & Support
    • Digital Commerce
    • Marketing
    • Sales
  • Deployment mode
    • Cloud & Web-Based Model
    • On-Premise Model
  • End-Use
    • Healthcare Payers
    • Healthcare Providers
    • Life Sciences Industry
  • Region
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Mexico
      • United States
        • California
        • Florida
        • Illinois
        • New York
        • Ohio
        • Pennsylvania
        • Texas
    • Asia-Pacific
      • Australia
      • China
      • India
      • Indonesia
      • Japan
      • Malaysia
      • Philippines
      • Singapore
      • South Korea
      • Taiwan
      • Thailand
      • Vietnam
    • Europe, Middle East & Africa
      • Denmark
      • Egypt
      • Finland
      • France
      • Germany
      • Israel
      • Italy
      • Netherlands
      • Nigeria
      • Norway
      • Poland
      • Qatar
      • Russia
      • Saudi Arabia
      • South Africa
      • Spain
      • Sweden
      • Switzerland
      • Turkey
      • United Arab Emirates
      • United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.

2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.

3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.

4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.

5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Healthcare CRM Market?

2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Healthcare CRM Market?

3. What are the technology trends and regulatory frameworks in the Healthcare CRM Market?

4. What is the market share of the leading vendors in the Healthcare CRM Market?

5. Which modes and strategic moves are suitable for entering the Healthcare CRM Market?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Limitations
  • 1.7. Assumptions
  • 1.8. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

  • 4.1. Introduction
  • 4.2. Healthcare CRM Market, by Region

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Growing aging population and a rise in chronic disease incidence
      • 5.1.1.2. Increasing demand for structured data and automation in a healthcare organization
      • 5.1.1.3. Rapid digitization coupled and shift towards online product ordering
    • 5.1.2. Restraints
      • 5.1.2.1. High installation cost of software
    • 5.1.3. Opportunities
      • 5.1.3.1. Increasing adoption of virtual treatments by the patients
      • 5.1.3.2. Integration of artificial intelligence and machine learning in CRM tools
    • 5.1.4. Challenges
      • 5.1.4.1. Lack of security and privacy concerns
  • 5.2. Market Segmentation Analysis
  • 5.3. Market Trend Analysis
  • 5.4. Cumulative Impact of High Inflation
  • 5.5. Porter's Five Forces Analysis
    • 5.5.1. Threat of New Entrants
    • 5.5.2. Threat of Substitutes
    • 5.5.3. Bargaining Power of Customers
    • 5.5.4. Bargaining Power of Suppliers
    • 5.5.5. Industry Rivalry
  • 5.6. Value Chain & Critical Path Analysis
  • 5.7. Regulatory Framework

6. Healthcare CRM Market, by Functionality

  • 6.1. Introduction
  • 6.2. Cross-CRM
  • 6.3. Customer Service & Support
  • 6.4. Digital Commerce
  • 6.5. Marketing
  • 6.6. Sales

7. Healthcare CRM Market, by Deployment mode

  • 7.1. Introduction
  • 7.2. Cloud & Web-Based Model
  • 7.3. On-Premise Model

8. Healthcare CRM Market, by End-Use

  • 8.1. Introduction
  • 8.2. Healthcare Payers
  • 8.3. Healthcare Providers
  • 8.4. Life Sciences Industry

9. Americas Healthcare CRM Market

  • 9.1. Introduction
  • 9.2. Argentina
  • 9.3. Brazil
  • 9.4. Canada
  • 9.5. Mexico
  • 9.6. United States

10. Asia-Pacific Healthcare CRM Market

  • 10.1. Introduction
  • 10.2. Australia
  • 10.3. China
  • 10.4. India
  • 10.5. Indonesia
  • 10.6. Japan
  • 10.7. Malaysia
  • 10.8. Philippines
  • 10.9. Singapore
  • 10.10. South Korea
  • 10.11. Taiwan
  • 10.12. Thailand
  • 10.13. Vietnam

11. Europe, Middle East & Africa Healthcare CRM Market

  • 11.1. Introduction
  • 11.2. Denmark
  • 11.3. Egypt
  • 11.4. Finland
  • 11.5. France
  • 11.6. Germany
  • 11.7. Israel
  • 11.8. Italy
  • 11.9. Netherlands
  • 11.10. Nigeria
  • 11.11. Norway
  • 11.12. Poland
  • 11.13. Qatar
  • 11.14. Russia
  • 11.15. Saudi Arabia
  • 11.16. South Africa
  • 11.17. Spain
  • 11.18. Sweden
  • 11.19. Switzerland
  • 11.20. Turkey
  • 11.21. United Arab Emirates
  • 11.22. United Kingdom

12. Competitive Landscape

  • 12.1. FPNV Positioning Matrix
  • 12.2. Market Share Analysis, By Key Player
  • 12.3. Competitive Scenario Analysis, By Key Player

13. Competitive Portfolio

  • 13.1. Key Company Profiles
    • 13.1.1. Accenture PLC
    • 13.1.2. Alvaria, Inc.
    • 13.1.3. Creatio EEMA Ltd.
    • 13.1.4. CrelioHealth Inc.
    • 13.1.5. hc1 Insights, Inc.
    • 13.1.6. International Business Machines Corporation
    • 13.1.7. LeadSquared Inc. by MarketXpander Services Private Limited
    • 13.1.8. Microsoft Corporation
    • 13.1.9. NICE Ltd.
    • 13.1.10. Oracle Corporation
    • 13.1.11. Salesforce, Inc.
    • 13.1.12. SAP SE
    • 13.1.13. Veeva Systems Inc.
    • 13.1.14. Verint Systems Inc.
    • 13.1.15. Zoho Group
  • 13.2. Key Product Portfolio

14. Appendix

  • 14.1. Discussion Guide
  • 14.2. License & Pricing