顧客関係管理市場：ソリューション、展開、企業規模、エンドユーザー別-2023-2030年の世界予測

顧客関係管理の世界市場は、2023年に576億5,000万米ドル、CAGR 8.14%で大幅な成長が予測され、2030年には驚異的な998億7,000万米ドルに達する見込みです。

FPNVポジショニング・マトリックス

FPNVポジショニングマトリックスは世界の顧客関係管理市場を評価するために不可欠です。ビジネス戦略と製品満足度の主要指標を調査することで、ベンダーの包括的な評価を提供し、ユーザーは特定のニーズに基づいた情報をもとに意思決定を行うことができます。この高度な分析により、ベンダーは成功の度合いが異なる4つの象限に整理されます：フォアフロント（F）、パスファインダー（P）、ニッチ（N）、バイタル（V）です。

市場シェア分析

市場シェア分析では、特定の市場領域におけるベンダーの現状を洞察することができます。全体的な収益、顧客基盤、その他の主要指標に対するベンダーの貢献度を比較することで、企業が市場シェアを争う際に、自社の業績や直面している状況をより深く理解することができます。また、本分析では、調査した基準年において、特定のセクターがどの程度競合しているのか、蓄積、断片化の優位性、合併の特徴についても明らかにしています。

本レポートは、以下のポイントに関する洞察を提供します：

1.市場の浸透度：主要企業が提供する市場に関する包括的な情報を提供します。

2.市場の発展：有利な新興市場に関する詳細情報を提供し、市場の成熟セグメントにおける浸透度を分析します。

3.市場の多様化：新製品の上市、未開発地域、最近の開発、投資に関する詳細情報を提供します。

4.市場の動向：COVID-19、ロシア・ウクライナ紛争、高インフレの累積的な影響を包括的に理解することができます。

5.競合の評価と情報：主要企業の市場シェア、戦略、製品、認証、規制状況、特許状況、製造能力を網羅的に評価します。

6.製品開発およびイノベーション：将来技術、研究開発活動、画期的な製品開発に関する知的洞察を提供します。

本レポートは、以下のような質問にお答えします：

1.顧客関係管理の世界市場規模および予測は？

2.予測期間中、世界の顧客関係管理市場を形成するCOVID-19の阻害要因と影響は？

3.顧客関係管理の世界市場において予測期間中に投資すべき製品/セグメント/アプリケーション/分野は？

4.顧客関係管理の世界市場における競争戦略は？

5.顧客関係管理の世界市場における技術動向と規制の枠組みは？

6.顧客関係管理の世界市場における主要ベンダーの市場シェアは？

7.顧客関係管理の世界市場への参入には、どのような形態や戦略的な動きが適していると考えられるか？

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

• 市場力学
  • 促進要因
    • 業界全体で企業のデジタル化が進む
    • クラウド技術の浸透と多様なサービスモデル
    • 世界の中小企業の台頭
  • 抑制要因
    • セキュリティとプライバシーへの懸念の高まり
  • 機会
    • 産業における人工知能の統合が進む
    • サービスにおける技術進歩の高まり
  • 課題
    • 熟練した専門家の不足
• 市場動向
• COVID-19の累積的な影響
• ロシア・ウクライナ紛争の累積的影響
• 高インフレの累積的影響
• ポーターのファイブフォース分析
• バリューチェーンとクリティカルパス分析
• 規制の枠組み
• 顧客のカスタマイズ

第6章 顧客関係管理市場：ソリューション別

• CRM分析
• カスタマーエクスペリエンス管理
• 顧客サービス
• マーケティングオートメーション
• Salesforceオートメーション
• ソーシャルメディアの監視

第7章 顧客関係管理市場：展開別

• クラウド
• オンプレミス

第8章 顧客関係管理市場：企業規模別

• 大企業
• 中小企業

第9章 顧客関係管理市場：最終用途別

• BFSI
• ディスクリート製造
• 政府と教育
• ヘルスケア
• IT＆テレコム
• 小売り

第10章 南北アメリカの顧客関係管理市場

• アルゼンチン
• ブラジル
• カナダ
• メキシコ
• 米国

第11章 アジア太平洋地域の顧客関係管理市場

• オーストラリア
• 中国
• インド
• インドネシア
• 日本
• マレーシア
• フィリピン
• シンガポール
• 韓国
• 台湾
• タイ
• ベトナム

第12章 欧州・中東・アフリカの顧客関係管理市場

• デンマーク
• エジプト
• フィンランド
• フランス
• ドイツ
• イスラエル
• イタリア
• オランダ
• ナイジェリア
• ノルウェー
• ポーランド
• カタール
• ロシア
• サウジアラビア
• 南アフリカ
• スペイン
• スウェーデン
• スイス
• トルコ
• アラブ首長国連邦
• 英国

第13章 競合情勢

• FPNVポジショニングマトリクス
• 市場シェア分析：主要企業別
• 競合シナリオ分析：主要企業別

第14章 掲載企業一覧

第15章 付録

• ディスカッションガイド
• ライセンスと価格について

LIST OF FIGURES

• FIGURE 1. CUSTOMER RELATIONSHIP MANAGEMENT MARKET RESEARCH PROCESS
• FIGURE 2. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2022 VS 2030
• FIGURE 3. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
• FIGURE 4. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2022 VS 2030 (%)
• FIGURE 5. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2022 VS 2030 (%)
• FIGURE 6. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2022 VS 2030 (%)
• FIGURE 7. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2022 VS 2030 (%)
• FIGURE 8. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY REGION, 2022 VS 2030 (%)
• FIGURE 9. CUSTOMER RELATIONSHIP MANAGEMENT MARKET DYNAMICS
• FIGURE 10. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 11. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 12. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 13. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 14. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 15. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY STATE, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 16. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 17. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 18. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2022
• FIGURE 19. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2022

LIST OF TABLES

• TABLE 1. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SEGMENTATION & COVERAGE
• TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2022
• TABLE 3. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
• TABLE 4. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 5. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CRM ANALYTICS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 6. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CUSTOMER EXPERIENCE MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 7. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CUSTOMER SERVICE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 8. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY MARKETING AUTOMATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 9. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SALESFORCE AUTOMATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 10. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA MONITORING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 11. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 12. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CLOUD, BY REGION, 2018-2030 (USD MILLION)
• TABLE 13. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ON-PREMISE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 14. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 15. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY LARGE ENTERPRISE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 16. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SMES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 17. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 18. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
• TABLE 19. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DISCRETE MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 20. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY GOVERNMENT & EDUCATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 21. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 22. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY IT & TELECOM, BY REGION, 2018-2030 (USD MILLION)
• TABLE 23. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY RETAIL, BY REGION, 2018-2030 (USD MILLION)
• TABLE 24. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 25. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 26. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 27. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 28. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 29. ARGENTINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 30. ARGENTINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 31. ARGENTINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 32. ARGENTINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 33. BRAZIL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 34. BRAZIL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 35. BRAZIL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 36. BRAZIL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 37. CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 38. CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 39. CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 40. CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 41. MEXICO CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 42. MEXICO CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 43. MEXICO CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 44. MEXICO CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 45. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
• TABLE 46. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 47. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 48. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 49. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 50. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 51. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 52. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 53. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 54. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 55. AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 56. AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 57. AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 58. AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 59. CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 60. CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 61. CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 62. CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 63. INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 64. INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 65. INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 66. INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 67. INDONESIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 68. INDONESIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 69. INDONESIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 70. INDONESIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 71. JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 72. JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 73. JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 74. JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 75. MALAYSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 76. MALAYSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 77. MALAYSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 78. MALAYSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 79. PHILIPPINES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 80. PHILIPPINES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 81. PHILIPPINES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 82. PHILIPPINES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 83. SINGAPORE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 84. SINGAPORE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 85. SINGAPORE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 86. SINGAPORE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 87. SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 88. SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 89. SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 90. SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 91. TAIWAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 92. TAIWAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 93. TAIWAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 94. TAIWAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 95. THAILAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 96. THAILAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 97. THAILAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 98. THAILAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 99. VIETNAM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 100. VIETNAM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 101. VIETNAM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 102. VIETNAM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 103. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 104. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 105. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 106. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 107. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 108. DENMARK CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 109. DENMARK CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 110. DENMARK CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 111. DENMARK CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 112. EGYPT CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 113. EGYPT CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 114. EGYPT CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 115. EGYPT CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 116. FINLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 117. FINLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 118. FINLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 119. FINLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 120. FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 121. FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 122. FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 123. FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 124. GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 125. GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 126. GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 127. GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 128. ISRAEL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 129. ISRAEL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 130. ISRAEL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 131. ISRAEL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 132. ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 133. ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 134. ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 135. ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 136. NETHERLANDS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 137. NETHERLANDS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 138. NETHERLANDS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 139. NETHERLANDS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 140. NIGERIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 141. NIGERIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 142. NIGERIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 143. NIGERIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 144. NORWAY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 145. NORWAY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 146. NORWAY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 147. NORWAY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 148. POLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 149. POLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 150. POLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 151. POLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 152. QATAR CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 153. QATAR CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 154. QATAR CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 155. QATAR CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 156. RUSSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 157. RUSSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 158. RUSSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 159. RUSSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 160. SAUDI ARABIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 161. SAUDI ARABIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 162. SAUDI ARABIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 163. SAUDI ARABIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 164. SOUTH AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 165. SOUTH AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 166. SOUTH AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 167. SOUTH AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 168. SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 169. SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 170. SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 171. SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 172. SWEDEN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 173. SWEDEN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 174. SWEDEN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 175. SWEDEN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 176. SWITZERLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 177. SWITZERLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 178. SWITZERLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 179. SWITZERLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 180. TURKEY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 181. TURKEY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 182. TURKEY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 183. TURKEY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 184. UNITED ARAB EMIRATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 185. UNITED ARAB EMIRATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 186. UNITED ARAB EMIRATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 187. UNITED ARAB EMIRATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 188. UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 189. UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 190. UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 191. UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
• TABLE 192. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2022
• TABLE 193. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2022
• TABLE 194. CUSTOMER RELATIONSHIP MANAGEMENT MARKET LICENSE & PRICING

The Global Customer Relationship Management Market is forecasted to grow significantly, with a projected USD 57.65 billion in 2023 at a CAGR of 8.14% and expected to reach a staggering USD 99.87 billion by 2030.

The Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and High Inflation is expected to have significant long-term effects on the Global Customer Relationship Management Market. The ongoing research considers the changes in consumer behavior, supply chain disruptions, and government interventions caused by the pandemic. Similarly, the report considers the ongoing political and economic uncertainty in Eastern Europe caused by the Russia-Ukraine Conflict and its potential implications for demand-supply balances, pressure on pricing variants, and import/export and trading. Additionally, the report addresses the impact of High Inflation on the global economy and details fiscal policies measuring and reducing its effects on demand, supply, cash flow, and currency exchange.

Market Segmentation & Coverage:

This research report categorizes the Global Customer Relationship Management Market in order to forecast the revenues and analyze trends in each of following sub-markets:

Based on Solution, market is studied across CRM Analytics, Customer Experience Management, Customer Service, Marketing Automation, Salesforce Automation, and Social Media Monitoring. The Social Media Monitoring is projected to witness significant market share during forecast period.

Based on Deployment, market is studied across Cloud and On-Premise. The Cloud is projected to witness significant market share during forecast period.

Based on Enterprise Size, market is studied across Large Enterprise and SMEs. The SMEs is projected to witness significant market share during forecast period.

Based on End-Use, market is studied across BFSI, Discrete Manufacturing, Government & Education, Healthcare, IT & Telecom, and Retail. The IT & Telecom is projected to witness significant market share during forecast period.

Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom. The Americas commanded largest market share of 38.75% in 2022, followed by Europe, Middle East & Africa.

Market Statistics:

The report provides market sizing and forecasts across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF; multiple currency support helps organization leaders to make well-informed decisions. In this report, 2018 to 2021 are considered as historical years, 2022 is base year, 2023 is estimated year, and years from 2024 to 2030 are considered as forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix is essential for assessing the Global Customer Relationship Management Market. It provides a comprehensive evaluation of vendors by examining key metrics within Business Strategy and Product Satisfaction, allowing users to make informed decisions based on their specific needs. This advanced analysis then organizes these vendors into four distinct quadrants, which represent varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital(V).

Market Share Analysis:

The Market Share Analysis offers an insightful look at the current state of vendors in a particular market space. By comparing vendor contributions to overall revenue, customer base, and other key metrics, we can give companies a greater understanding of their performance and what they are up against when competing for market share. The analysis also sheds light on just how competitive any given sector is about accumulation, fragmentation dominance, and amalgamation traits over the base year period studied.

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players

2. Market Development: Provides in-depth information about lucrative emerging markets and analyzes penetration across mature segments of the markets

3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments

4. Market Trends: Provides comprehensive understanding of the Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and the High Inflation

5. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players

6. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

1. What is the market size and forecast of the Global Customer Relationship Management Market?

2. What are the inhibiting factors and impact of COVID-19 shaping the Global Customer Relationship Management Market during the forecast period?

3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Customer Relationship Management Market?

4. What is the competitive strategic window for opportunities in the Global Customer Relationship Management Market?

5. What are the technology trends and regulatory frameworks in the Global Customer Relationship Management Market?

6. What is the market share of the leading vendors in the Global Customer Relationship Management Market?

7. What modes and strategic moves are considered suitable for entering the Global Customer Relationship Management Market?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Limitations
• 1.7. Assumptions
• 1.8. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

• 4.1. Introduction
• 4.2. Customer Relationship Management Market, by Solution, 2022 vs 2030
• 4.3. Customer Relationship Management Market, by Deployment, 2022 vs 2030
• 4.4. Customer Relationship Management Market, by Enterprise Size, 2022 vs 2030
• 4.5. Customer Relationship Management Market, by End-Use, 2022 vs 2030
• 4.6. Customer Relationship Management Market, by Region, 2022 vs 2030

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Increasing digitalization of enterprises across industry verticals
    • 5.1.1.2. Penetration of cloud technology and various service models
    • 5.1.1.3. Emergence of small and medium enterprises globally
  • 5.1.2. Restraints
    • 5.1.2.1. Rising security and privacy concerns
  • 5.1.3. Opportunities
    • 5.1.3.1. Growing integration of artificial intelligence in industries
    • 5.1.3.2. Rising technological advancement in service
  • 5.1.4. Challenges
    • 5.1.4.1. Lack of skilled professionals
• 5.2. Market Trends
• 5.3. Cumulative Impact of COVID-19
• 5.4. Cumulative Impact of Russia-Ukraine Conflict
• 5.5. Cumulative Impact of High Inflation
• 5.6. Porter's Five Forces Analysis
  • 5.6.1. Threat of New Entrants
  • 5.6.2. Threat of Substitutes
  • 5.6.3. Bargaining Power of Customers
  • 5.6.4. Bargaining Power of Suppliers
  • 5.6.5. Industry Rivalry
• 5.7. Value Chain & Critical Path Analysis
• 5.8. Regulatory Framework
• 5.9. Client Customization

6. Customer Relationship Management Market, by Solution

• 6.1. Introduction
• 6.2. CRM Analytics
• 6.3. Customer Experience Management
• 6.4. Customer Service
• 6.5. Marketing Automation
• 6.6. Salesforce Automation
• 6.7. Social Media Monitoring

7. Customer Relationship Management Market, by Deployment

• 7.1. Introduction
• 7.2. Cloud
• 7.3. On-Premise

8. Customer Relationship Management Market, by Enterprise Size

• 8.1. Introduction
• 8.2. Large Enterprise
• 8.3. SMEs

9. Customer Relationship Management Market, by End-Use

• 9.1. Introduction
• 9.2. BFSI
• 9.3. Discrete Manufacturing
• 9.4. Government & Education
• 9.5. Healthcare
• 9.6. IT & Telecom
• 9.7. Retail

10. Americas Customer Relationship Management Market

• 10.1. Introduction
• 10.2. Argentina
• 10.3. Brazil
• 10.4. Canada
• 10.5. Mexico
• 10.6. United States

11. Asia-Pacific Customer Relationship Management Market

• 11.1. Introduction
• 11.2. Australia
• 11.3. China
• 11.4. India
• 11.5. Indonesia
• 11.6. Japan
• 11.7. Malaysia
• 11.8. Philippines
• 11.9. Singapore
• 11.10. South Korea
• 11.11. Taiwan
• 11.12. Thailand
• 11.13. Vietnam

12. Europe, Middle East & Africa Customer Relationship Management Market

• 12.1. Introduction
• 12.2. Denmark
• 12.3. Egypt
• 12.4. Finland
• 12.5. France
• 12.6. Germany
• 12.7. Israel
• 12.8. Italy
• 12.9. Netherlands
• 12.10. Nigeria
• 12.11. Norway
• 12.12. Poland
• 12.13. Qatar
• 12.14. Russia
• 12.15. Saudi Arabia
• 12.16. South Africa
• 12.17. Spain
• 12.18. Sweden
• 12.19. Switzerland
• 12.20. Turkey
• 12.21. United Arab Emirates
• 12.22. United Kingdom

13. Competitive Landscape

• 13.1. FPNV Positioning Matrix
• 13.2. Market Share Analysis, By Key Player
• 13.3. Competitive Scenario Analysis, By Key Player

14. List of Company Mentioned

15. Appendix

• 15.1. Discussion Guide
• 15.2. License & Pricing