サービスとしてのユニファイド・コミュニケーションの世界市場 2023-2027

サービスとしてのユニファイド・コミュニケーション市場は2022-2027年に1,035億6,110万米ドル、予測期間中のCAGRは25.36%で成長すると予測されています。

当レポートでは、サービスとしてのユニファイド・コミュニケーション市場の全体的な分析、市場規模・予測、動向、市場促進要因・促進要因、課題、約25のベンダーを網羅したベンダー分析などを掲載しています。

現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。市場は、設備投資から設備投資へのシフト、中小企業によるUCaaS利用の増加、世界なコラボレーションとコミュニケーションへのニーズの高まりによって牽引されています。

本調査では、今後数年間のサービスとしてのユニファイド・コミュニケーション市場の成長を促進する主な要因の1つとして、BYODとモビリティの採用増加を挙げています。また、ハイブリッドUCaaSの普及が進み、クラウド仲介サービスの勢いが増していることも、市場の大きな需要につながると思われます。

目次

第1章 エグゼクティブサマリー

• 市場概要

第2章 市場情勢

• 市場エコシステム

第3章 市場規模

• 市場の定義
• 市場セグメント分析
• 市場規模 2022
• 市場の見通し 2022-2027

第4章 市場規模実績

• サービスとしてのユニファイド・コミュニケーションの世界市場 2017-2021
• 用途別セグメント分析 2017-2021
• エンドユーザーセグメント分析 2017-2021
• 地域別セグメント分析 2017-2021
• 国別セグメント分析 2017-2021

第5章 ファイブフォース分析

• ファイブフォースの要約
• 買い手の交渉力
• 供給企業の交渉力
• 新規参入業者の脅威
• 代替品の脅威
• 競争の脅威
• 市況

第6章 市場セグメンテーション：用途別

• 市場セグメント
• 比較：用途別
• エンタープライズコラボレーション：市場規模と予測 2022-2027
• エンタープライズテレフォニー：市場規模と予測 2022-2027
• コンタクトセンター：市場規模と予測 2022-2027
• 市場機会：用途別

第7章 市場セグメンテーション：エンドユーザー別

• 市場セグメント
• 比較：エンドユーザー別
• BFSI：市場規模と予測 2022-2027
• ICT：市場規模と予測 2022-2027
• ヘルスケア：市場規模と予測 2022-2027
• 小売り：市場規模と予測 2022-2027
• その他：市場規模と予測 2022-2027
• 市場機会：エンドユーザー別

第8章 顧客情勢

• 顧客情勢の概要

第9章 地域別情勢

• 地域別セグメンテーション
• 地域別比較
• 北米：市場規模と予測 2022-2027
• 欧州：市場規模と予測 2022-2027
• アジア太平洋：市場規模と予測 2022-2027
• 南米：市場規模と予測 2022-2027
• 中東・アフリカ：市場規模と予測 2022-2027
• 米国：市場規模と予測 2022-2027
• カナダ：市場規模と予測 2022-2027
• 英国：市場規模と予測 2022-2027
• インド：市場規模と予測 2022-2027
• フランス：市場規模と予測 2022-2027
• 市場機会：地域情勢別

第10章 促進要因、課題、および動向

• 市場促進要因
• 市場の課題
• 促進要因と課題の影響
• 市場動向

第11章 ベンダー情勢

• 概要
• ベンダー情勢
• 混乱の状況
• 業界のリスク

第12章 ベンダー分析

• 対象ベンダー
• ベンダーの市場ポジショニング
• 8x8 Inc.
• ALE International
• AT and T Inc.
• Avaya Inc.
• BT Group Plc
• Microsoft Corp.
• Mitel Networks Corp.
• NEC Corp.
• NetScout Systems Inc.
• Oracle Corp.
• Orange SA
• PanTerra Networks Inc.
• RingCentral Inc.
• Sify Technologies Ltd.
• Verizon Communications Inc.

第13章 付録

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
• Exhibits5: Executive Summary - Chart on Market Segmentation by Application
• Exhibits6: Executive Summary - Chart on Market Segmentation by End-user
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Vendor Market Positioning
• Exhibits10: Parent market
• Exhibits11: Market Characteristics
• Exhibits12: Offerings of vendors included in the market definition
• Exhibits13: Market segments
• Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ million)
• Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
• Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits18: Historic Market Size - Data Table on global unified communication as a service market 2017 - 2021 ($ million)
• Exhibits19: Historic Market Size - Application Segment 2017 - 2021 ($ million)
• Exhibits20: Historic Market Size - End-user Segment 2017 - 2021 ($ million)
• Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
• Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
• Exhibits23: Five forces analysis - Comparison between 2022 and 2027
• Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
• Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
• Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
• Exhibits29: Chart on Market condition - Five forces 2022 and 2027
• Exhibits30: Chart on Application - Market share 2022-2027 (%)
• Exhibits31: Data Table on Application - Market share 2022-2027 (%)
• Exhibits32: Chart on Comparison by Application
• Exhibits33: Data Table on Comparison by Application
• Exhibits34: Chart on Enterprise collaboration - Market size and forecast 2022-2027 ($ million)
• Exhibits35: Data Table on Enterprise collaboration - Market size and forecast 2022-2027 ($ million)
• Exhibits36: Chart on Enterprise collaboration - Year-over-year growth 2022-2027 (%)
• Exhibits37: Data Table on Enterprise collaboration - Year-over-year growth 2022-2027 (%)
• Exhibits38: Chart on Enterprise telephony - Market size and forecast 2022-2027 ($ million)
• Exhibits39: Data Table on Enterprise telephony - Market size and forecast 2022-2027 ($ million)
• Exhibits40: Chart on Enterprise telephony - Year-over-year growth 2022-2027 (%)
• Exhibits41: Data Table on Enterprise telephony - Year-over-year growth 2022-2027 (%)
• Exhibits42: Chart on Contact center - Market size and forecast 2022-2027 ($ million)
• Exhibits43: Data Table on Contact center - Market size and forecast 2022-2027 ($ million)
• Exhibits44: Chart on Contact center - Year-over-year growth 2022-2027 (%)
• Exhibits45: Data Table on Contact center - Year-over-year growth 2022-2027 (%)
• Exhibits46: Market opportunity by Application ($ million)
• Exhibits47: Data Table on Market opportunity by Application ($ million)
• Exhibits48: Chart on End-user - Market share 2022-2027 (%)
• Exhibits49: Data Table on End-user - Market share 2022-2027 (%)
• Exhibits50: Chart on Comparison by End-user
• Exhibits51: Data Table on Comparison by End-user
• Exhibits52: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
• Exhibits53: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
• Exhibits54: Chart on BFSI - Year-over-year growth 2022-2027 (%)
• Exhibits55: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
• Exhibits56: Chart on ICT - Market size and forecast 2022-2027 ($ million)
• Exhibits57: Data Table on ICT - Market size and forecast 2022-2027 ($ million)
• Exhibits58: Chart on ICT - Year-over-year growth 2022-2027 (%)
• Exhibits59: Data Table on ICT - Year-over-year growth 2022-2027 (%)
• Exhibits60: Chart on Healthcare - Market size and forecast 2022-2027 ($ million)
• Exhibits61: Data Table on Healthcare - Market size and forecast 2022-2027 ($ million)
• Exhibits62: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
• Exhibits63: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
• Exhibits64: Chart on Retail - Market size and forecast 2022-2027 ($ million)
• Exhibits65: Data Table on Retail - Market size and forecast 2022-2027 ($ million)
• Exhibits66: Chart on Retail - Year-over-year growth 2022-2027 (%)
• Exhibits67: Data Table on Retail - Year-over-year growth 2022-2027 (%)
• Exhibits68: Chart on Others - Market size and forecast 2022-2027 ($ million)
• Exhibits69: Data Table on Others - Market size and forecast 2022-2027 ($ million)
• Exhibits70: Chart on Others - Year-over-year growth 2022-2027 (%)
• Exhibits71: Data Table on Others - Year-over-year growth 2022-2027 (%)
• Exhibits72: Market opportunity by End-user ($ million)
• Exhibits73: Data Table on Market opportunity by End-user ($ million)
• Exhibits74: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits75: Chart on Market share By Geographical Landscape 2022-2027 (%)
• Exhibits76: Data Table on Market share By Geographical Landscape 2022-2027 (%)
• Exhibits77: Chart on Geographic comparison
• Exhibits78: Data Table on Geographic comparison
• Exhibits79: Chart on North America - Market size and forecast 2022-2027 ($ million)
• Exhibits80: Data Table on North America - Market size and forecast 2022-2027 ($ million)
• Exhibits81: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibits82: Data Table on North America - Year-over-year growth 2022-2027 (%)
• Exhibits83: Chart on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibits84: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibits85: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits86: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits87: Chart on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibits88: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibits89: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits90: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits91: Chart on South America - Market size and forecast 2022-2027 ($ million)
• Exhibits92: Data Table on South America - Market size and forecast 2022-2027 ($ million)
• Exhibits93: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibits94: Data Table on South America - Year-over-year growth 2022-2027 (%)
• Exhibits95: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibits96: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibits97: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits98: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits99: Chart on US - Market size and forecast 2022-2027 ($ million)
• Exhibits100: Data Table on US - Market size and forecast 2022-2027 ($ million)
• Exhibits101: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibits102: Data Table on US - Year-over-year growth 2022-2027 (%)
• Exhibits103: Chart on Canada - Market size and forecast 2022-2027 ($ million)
• Exhibits104: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
• Exhibits105: Chart on Canada - Year-over-year growth 2022-2027 (%)
• Exhibits106: Data Table on Canada - Year-over-year growth 2022-2027 (%)
• Exhibits107: Chart on UK - Market size and forecast 2022-2027 ($ million)
• Exhibits108: Data Table on UK - Market size and forecast 2022-2027 ($ million)
• Exhibits109: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibits110: Data Table on UK - Year-over-year growth 2022-2027 (%)
• Exhibits111: Chart on India - Market size and forecast 2022-2027 ($ million)
• Exhibits112: Data Table on India - Market size and forecast 2022-2027 ($ million)
• Exhibits113: Chart on India - Year-over-year growth 2022-2027 (%)
• Exhibits114: Data Table on India - Year-over-year growth 2022-2027 (%)
• Exhibits115: Chart on France - Market size and forecast 2022-2027 ($ million)
• Exhibits116: Data Table on France - Market size and forecast 2022-2027 ($ million)
• Exhibits117: Chart on France - Year-over-year growth 2022-2027 (%)
• Exhibits118: Data Table on France - Year-over-year growth 2022-2027 (%)
• Exhibits119: Market opportunity By Geographical Landscape ($ million)
• Exhibits120: Data Tables on Market opportunity By Geographical Landscape ($ million)
• Exhibits121: Impact of drivers and challenges in 2022 and 2027
• Exhibits122: Overview on Criticality of inputs and Factors of differentiation
• Exhibits123: Overview on factors of disruption
• Exhibits124: Impact of key risks on business
• Exhibits125: Vendors covered
• Exhibits126: Matrix on vendor position and classification
• Exhibits127: 8x8 Inc. - Overview
• Exhibits128: 8x8 Inc. - Product / Service
• Exhibits129: 8x8 Inc. - Key offerings
• Exhibits130: ALE International - Overview
• Exhibits131: ALE International - Product / Service
• Exhibits132: ALE International - Key offerings
• Exhibits133: AT and T Inc. - Overview
• Exhibits134: AT and T Inc. - Business segments
• Exhibits135: AT and T Inc. - Key news
• Exhibits136: AT and T Inc. - Key offerings
• Exhibits137: AT and T Inc. - Segment focus
• Exhibits138: Avaya Inc. - Overview
• Exhibits139: Avaya Inc. - Business segments
• Exhibits140: Avaya Inc. - Key offerings
• Exhibits141: Avaya Inc. - Segment focus
• Exhibits142: BT Group Plc - Overview
• Exhibits143: BT Group Plc - Business segments
• Exhibits144: BT Group Plc - Key offerings
• Exhibits145: BT Group Plc - Segment focus
• Exhibits146: Microsoft Corp. - Overview
• Exhibits147: Microsoft Corp. - Business segments
• Exhibits148: Microsoft Corp. - Key news
• Exhibits149: Microsoft Corp. - Key offerings
• Exhibits150: Microsoft Corp. - Segment focus
• Exhibits151: Mitel Networks Corp. - Overview
• Exhibits152: Mitel Networks Corp. - Product / Service
• Exhibits153: Mitel Networks Corp. - Key offerings
• Exhibits154: NEC Corp. - Overview
• Exhibits155: NEC Corp. - Business segments
• Exhibits156: NEC Corp. - Key news
• Exhibits157: NEC Corp. - Key offerings
• Exhibits158: NEC Corp. - Segment focus
• Exhibits159: NetScout Systems Inc. - Overview
• Exhibits160: NetScout Systems Inc. - Product / Service
• Exhibits161: NetScout Systems Inc. - Key offerings
• Exhibits162: Oracle Corp. - Overview
• Exhibits163: Oracle Corp. - Business segments
• Exhibits164: Oracle Corp. - Key news
• Exhibits165: Oracle Corp. - Key offerings
• Exhibits166: Oracle Corp. - Segment focus
• Exhibits167: Orange SA - Overview
• Exhibits168: Orange SA - Product / Service
• Exhibits169: Orange SA - Key offerings
• Exhibits170: PanTerra Networks Inc. - Overview
• Exhibits171: PanTerra Networks Inc. - Product / Service
• Exhibits172: PanTerra Networks Inc. - Key offerings
• Exhibits173: RingCentral Inc. - Overview
• Exhibits174: RingCentral Inc. - Product / Service
• Exhibits175: RingCentral Inc. - Key offerings
• Exhibits176: Sify Technologies Ltd. - Overview
• Exhibits177: Sify Technologies Ltd. - Business segments
• Exhibits178: Sify Technologies Ltd. - Key offerings
• Exhibits179: Sify Technologies Ltd. - Segment focus
• Exhibits180: Verizon Communications Inc. - Overview
• Exhibits181: Verizon Communications Inc. - Business segments
• Exhibits182: Verizon Communications Inc. - Key offerings
• Exhibits183: Verizon Communications Inc. - Segment focus
• Exhibits184: Inclusions checklist
• Exhibits185: Exclusions checklist
• Exhibits186: Currency conversion rates for US$
• Exhibits187: Research methodology
• Exhibits188: Validation techniques employed for market sizing
• Exhibits189: Information sources
• Exhibits190: List of abbreviations

The unified communication as a service market is forecasted to grow by USD 103,561.1 million mn during 2022-2027, accelerating at a CAGR of 25.36% during the forecast period. The report on the unified communication as a service market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by shift from capex to opex, increased use of UCaaS by SMBs, and growing need to collaborate and communicate globally.

Technavio's unified communication as a service market is segmented as below:

By Application

• Enterprise collaboration
• Enterprise telephony
• Contact center

By End-user

• BFSI
• ICT
• Healthcare
• Retail
• Others

By Geographical Landscape

• North America
• Europe
• APAC
• South America
• Middle East and Africa

This study identifies the increased adoption of BYOD and mobility as one of the prime reasons driving the unified communication as a service market growth during the next few years. Also, hybrid UCaaS gaining more traction and growing momentum of cloud brokerage services will lead to sizable demand in the market.

The report on the unified communication as a service market covers the following areas:

• Unified communication as a service market sizing
• Unified communication as a service market forecast
• Unified communication as a service market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading unified communication as a service market vendors that include 8x8 Inc., ALE International, AT and T Inc., Avaya Inc., BT Group Plc, Microsoft Corp., Mitel Networks Corp., NEC Corp., NetScout Systems Inc., NTT Communications Corp., Oracle Corp., Orange SA, Sify Technologies Ltd., Tata Sons Pvt. Ltd., Telefonica SA, Telstra Ltd., Verizon Communications Inc., Vonage Holdings Corp., PanTerra Networks Inc., and RingCentral Inc.. Also, the unified communication as a service market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
• Exhibit 01: Executive Summary - Chart on Market Overview
• Exhibit 02: Executive Summary - Data Table on Market Overview
• Exhibit 03: Executive Summary - Chart on Global Market Characteristics
• Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
• Exhibit 05: Executive Summary - Chart on Market Segmentation by Application
• Exhibit 06: Executive Summary - Chart on Market Segmentation by End-user
• Exhibit 07: Executive Summary - Chart on Incremental Growth
• Exhibit 08: Executive Summary - Data Table on Incremental Growth
• Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
• Exhibit 10: Parent market
• Exhibit 11: Market Characteristics

3 Market Sizing

• 3.1 Market definition
• Exhibit 12: Offerings of vendors included in the market definition
• 3.2 Market segment analysis
• Exhibit 13: Market segments
• 3.3 Market size 2022
• 3.4 Market outlook: Forecast for 2022-2027
• Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
• Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
• Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

• 4.1 Global unified communication as a service market 2017 - 2021
• Exhibit 18: Historic Market Size - Data Table on global unified communication as a service market 2017 - 2021 ($ million)
• 4.2 Application Segment Analysis 2017 - 2021
• Exhibit 19: Historic Market Size - Application Segment 2017 - 2021 ($ million)
• 4.3 End-user Segment Analysis 2017 - 2021
• Exhibit 20: Historic Market Size - End-user Segment 2017 - 2021 ($ million)
• 4.4 Geography Segment Analysis 2017 - 2021
• Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
• 4.5 Country Segment Analysis 2017 - 2021
• Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)

5 Five Forces Analysis

• 5.1 Five forces summary
• Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
• 5.2 Bargaining power of buyers
• Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• 5.3 Bargaining power of suppliers
• Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• 5.4 Threat of new entrants
• Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
• 5.5 Threat of substitutes
• Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
• 5.6 Threat of rivalry
• Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
• 5.7 Market condition
• Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Application

• 6.1 Market segments
• Exhibit 30: Chart on Application - Market share 2022-2027 (%)
• Exhibit 31: Data Table on Application - Market share 2022-2027 (%)
• 6.2 Comparison by Application
• Exhibit 32: Chart on Comparison by Application
• Exhibit 33: Data Table on Comparison by Application
• 6.3 Enterprise collaboration - Market size and forecast 2022-2027
• Exhibit 34: Chart on Enterprise collaboration - Market size and forecast 2022-2027 ($ million)
• Exhibit 35: Data Table on Enterprise collaboration - Market size and forecast 2022-2027 ($ million)
• Exhibit 36: Chart on Enterprise collaboration - Year-over-year growth 2022-2027 (%)
• Exhibit 37: Data Table on Enterprise collaboration - Year-over-year growth 2022-2027 (%)
• 6.4 Enterprise telephony - Market size and forecast 2022-2027
• Exhibit 38: Chart on Enterprise telephony - Market size and forecast 2022-2027 ($ million)
• Exhibit 39: Data Table on Enterprise telephony - Market size and forecast 2022-2027 ($ million)
• Exhibit 40: Chart on Enterprise telephony - Year-over-year growth 2022-2027 (%)
• Exhibit 41: Data Table on Enterprise telephony - Year-over-year growth 2022-2027 (%)
• 6.5 Contact center - Market size and forecast 2022-2027
• Exhibit 42: Chart on Contact center - Market size and forecast 2022-2027 ($ million)
• Exhibit 43: Data Table on Contact center - Market size and forecast 2022-2027 ($ million)
• Exhibit 44: Chart on Contact center - Year-over-year growth 2022-2027 (%)
• Exhibit 45: Data Table on Contact center - Year-over-year growth 2022-2027 (%)
• 6.6 Market opportunity by Application
• Exhibit 46: Market opportunity by Application ($ million)
• Exhibit 47: Data Table on Market opportunity by Application ($ million)

7 Market Segmentation by End-user

• 7.1 Market segments
• Exhibit 48: Chart on End-user - Market share 2022-2027 (%)
• Exhibit 49: Data Table on End-user - Market share 2022-2027 (%)
• 7.2 Comparison by End-user
• Exhibit 50: Chart on Comparison by End-user
• Exhibit 51: Data Table on Comparison by End-user
• 7.3 BFSI - Market size and forecast 2022-2027
• Exhibit 52: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
• Exhibit 53: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
• Exhibit 54: Chart on BFSI - Year-over-year growth 2022-2027 (%)
• Exhibit 55: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
• 7.4 ICT - Market size and forecast 2022-2027
• Exhibit 56: Chart on ICT - Market size and forecast 2022-2027 ($ million)
• Exhibit 57: Data Table on ICT - Market size and forecast 2022-2027 ($ million)
• Exhibit 58: Chart on ICT - Year-over-year growth 2022-2027 (%)
• Exhibit 59: Data Table on ICT - Year-over-year growth 2022-2027 (%)
• 7.5 Healthcare - Market size and forecast 2022-2027
• Exhibit 60: Chart on Healthcare - Market size and forecast 2022-2027 ($ million)
• Exhibit 61: Data Table on Healthcare - Market size and forecast 2022-2027 ($ million)
• Exhibit 62: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
• Exhibit 63: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
• 7.6 Retail - Market size and forecast 2022-2027
• Exhibit 64: Chart on Retail - Market size and forecast 2022-2027 ($ million)
• Exhibit 65: Data Table on Retail - Market size and forecast 2022-2027 ($ million)
• Exhibit 66: Chart on Retail - Year-over-year growth 2022-2027 (%)
• Exhibit 67: Data Table on Retail - Year-over-year growth 2022-2027 (%)
• 7.7 Others - Market size and forecast 2022-2027
• Exhibit 68: Chart on Others - Market size and forecast 2022-2027 ($ million)
• Exhibit 69: Data Table on Others - Market size and forecast 2022-2027 ($ million)
• Exhibit 70: Chart on Others - Year-over-year growth 2022-2027 (%)
• Exhibit 71: Data Table on Others - Year-over-year growth 2022-2027 (%)
• 7.8 Market opportunity by End-user
• Exhibit 72: Market opportunity by End-user ($ million)
• Exhibit 73: Data Table on Market opportunity by End-user ($ million)

8 Customer Landscape

• 8.1 Customer landscape overview
• Exhibit 74: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
• Exhibit 75: Chart on Market share By Geographical Landscape 2022-2027 (%)
• Exhibit 76: Data Table on Market share By Geographical Landscape 2022-2027 (%)
• 9.2 Geographic comparison
• Exhibit 77: Chart on Geographic comparison
• Exhibit 78: Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2022-2027
• Exhibit 79: Chart on North America - Market size and forecast 2022-2027 ($ million)
• Exhibit 80: Data Table on North America - Market size and forecast 2022-2027 ($ million)
• Exhibit 81: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibit 82: Data Table on North America - Year-over-year growth 2022-2027 (%)
• 9.4 Europe - Market size and forecast 2022-2027
• Exhibit 83: Chart on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibit 84: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibit 85: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibit 86: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• 9.5 APAC - Market size and forecast 2022-2027
• Exhibit 87: Chart on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibit 88: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibit 89: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibit 90: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• 9.6 South America - Market size and forecast 2022-2027
• Exhibit 91: Chart on South America - Market size and forecast 2022-2027 ($ million)
• Exhibit 92: Data Table on South America - Market size and forecast 2022-2027 ($ million)
• Exhibit 93: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibit 94: Data Table on South America - Year-over-year growth 2022-2027 (%)
• 9.7 Middle East and Africa - Market size and forecast 2022-2027
• Exhibit 95: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibit 96: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibit 97: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibit 98: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• 9.8 US - Market size and forecast 2022-2027
• Exhibit 99: Chart on US - Market size and forecast 2022-2027 ($ million)
• Exhibit 100: Data Table on US - Market size and forecast 2022-2027 ($ million)
• Exhibit 101: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibit 102: Data Table on US - Year-over-year growth 2022-2027 (%)
• 9.9 Canada - Market size and forecast 2022-2027
• Exhibit 103: Chart on Canada - Market size and forecast 2022-2027 ($ million)
• Exhibit 104: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
• Exhibit 105: Chart on Canada - Year-over-year growth 2022-2027 (%)
• Exhibit 106: Data Table on Canada - Year-over-year growth 2022-2027 (%)
• 9.10 UK - Market size and forecast 2022-2027
• Exhibit 107: Chart on UK - Market size and forecast 2022-2027 ($ million)
• Exhibit 108: Data Table on UK - Market size and forecast 2022-2027 ($ million)
• Exhibit 109: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibit 110: Data Table on UK - Year-over-year growth 2022-2027 (%)
• 9.11 India - Market size and forecast 2022-2027
• Exhibit 111: Chart on India - Market size and forecast 2022-2027 ($ million)
• Exhibit 112: Data Table on India - Market size and forecast 2022-2027 ($ million)
• Exhibit 113: Chart on India - Year-over-year growth 2022-2027 (%)
• Exhibit 114: Data Table on India - Year-over-year growth 2022-2027 (%)
• 9.12 France - Market size and forecast 2022-2027
• Exhibit 115: Chart on France - Market size and forecast 2022-2027 ($ million)
• Exhibit 116: Data Table on France - Market size and forecast 2022-2027 ($ million)
• Exhibit 117: Chart on France - Year-over-year growth 2022-2027 (%)
• Exhibit 118: Data Table on France - Year-over-year growth 2022-2027 (%)
• 9.13 Market opportunity By Geographical Landscape
• Exhibit 119: Market opportunity By Geographical Landscape ($ million)
• Exhibit 120: Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Trends

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
• Exhibit 121: Impact of drivers and challenges in 2022 and 2027
• 10.4 Market trends

11 Vendor Landscape

• 11.1 Overview
• 11.2 Vendor landscape
• Exhibit 122: Overview on Criticality of inputs and Factors of differentiation
• 11.3 Landscape disruption
• Exhibit 123: Overview on factors of disruption
• 11.4 Industry risks
• Exhibit 124: Impact of key risks on business

12 Vendor Analysis

• 12.1 Vendors covered
• Exhibit 125: Vendors covered
• 12.2 Market positioning of vendors
• Exhibit 126: Matrix on vendor position and classification
• 12.3 8x8 Inc.
• Exhibit 127: 8x8 Inc. - Overview
• Exhibit 128: 8x8 Inc. - Product / Service
• Exhibit 129: 8x8 Inc. - Key offerings
• 12.4 ALE International
• Exhibit 130: ALE International - Overview
• Exhibit 131: ALE International - Product / Service
• Exhibit 132: ALE International - Key offerings
• 12.5 AT and T Inc.
• Exhibit 133: AT and T Inc. - Overview
• Exhibit 134: AT and T Inc. - Business segments
• Exhibit 135: AT and T Inc. - Key news
• Exhibit 136: AT and T Inc. - Key offerings
• Exhibit 137: AT and T Inc. - Segment focus
• 12.6 Avaya Inc.
• Exhibit 138: Avaya Inc. - Overview
• Exhibit 139: Avaya Inc. - Business segments
• Exhibit 140: Avaya Inc. - Key offerings
• Exhibit 141: Avaya Inc. - Segment focus
• 12.7 BT Group Plc
• Exhibit 142: BT Group Plc - Overview
• Exhibit 143: BT Group Plc - Business segments
• Exhibit 144: BT Group Plc - Key offerings
• Exhibit 145: BT Group Plc - Segment focus
• 12.8 Microsoft Corp.
• Exhibit 146: Microsoft Corp. - Overview
• Exhibit 147: Microsoft Corp. - Business segments
• Exhibit 148: Microsoft Corp. - Key news
• Exhibit 149: Microsoft Corp. - Key offerings
• Exhibit 150: Microsoft Corp. - Segment focus
• 12.9 Mitel Networks Corp.
• Exhibit 151: Mitel Networks Corp. - Overview
• Exhibit 152: Mitel Networks Corp. - Product / Service
• Exhibit 153: Mitel Networks Corp. - Key offerings
• 12.10 NEC Corp.
• Exhibit 154: NEC Corp. - Overview
• Exhibit 155: NEC Corp. - Business segments
• Exhibit 156: NEC Corp. - Key news
• Exhibit 157: NEC Corp. - Key offerings
• Exhibit 158: NEC Corp. - Segment focus
• 12.11 NetScout Systems Inc.
• Exhibit 159: NetScout Systems Inc. - Overview
• Exhibit 160: NetScout Systems Inc. - Product / Service
• Exhibit 161: NetScout Systems Inc. - Key offerings
• 12.12 Oracle Corp.
• Exhibit 162: Oracle Corp. - Overview
• Exhibit 163: Oracle Corp. - Business segments
• Exhibit 164: Oracle Corp. - Key news
• Exhibit 165: Oracle Corp. - Key offerings
• Exhibit 166: Oracle Corp. - Segment focus
• 12.13 Orange SA
• Exhibit 167: Orange SA - Overview
• Exhibit 168: Orange SA - Product / Service
• Exhibit 169: Orange SA - Key offerings
• 12.14 PanTerra Networks Inc.
• Exhibit 170: PanTerra Networks Inc. - Overview
• Exhibit 171: PanTerra Networks Inc. - Product / Service
• Exhibit 172: PanTerra Networks Inc. - Key offerings
• 12.15 RingCentral Inc.
• Exhibit 173: RingCentral Inc. - Overview
• Exhibit 174: RingCentral Inc. - Product / Service
• Exhibit 175: RingCentral Inc. - Key offerings
• 12.16 Sify Technologies Ltd.
• Exhibit 176: Sify Technologies Ltd. - Overview
• Exhibit 177: Sify Technologies Ltd. - Business segments
• Exhibit 178: Sify Technologies Ltd. - Key offerings
• Exhibit 179: Sify Technologies Ltd. - Segment focus
• 12.17 Verizon Communications Inc.
• Exhibit 180: Verizon Communications Inc. - Overview
• Exhibit 181: Verizon Communications Inc. - Business segments
• Exhibit 182: Verizon Communications Inc. - Key offerings
• Exhibit 183: Verizon Communications Inc. - Segment focus

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
• Exhibit 184: Inclusions checklist
• Exhibit 185: Exclusions checklist
• 13.3 Currency conversion rates for US$
• Exhibit 186: Currency conversion rates for US$
• 13.4 Research methodology
• Exhibit 187: Research methodology
• Exhibit 188: Validation techniques employed for market sizing
• Exhibit 189: Information sources
• 13.5 List of abbreviations
• Exhibit 190: List of abbreviations