市場調査レポート

商品コード

1701039

UCaaS（Unified Communication-as-a-Service）市場規模、シェア、成長分析、コンポーネント別、コミュニケーションタイプ別、提供モデル別、展開別、組織規模別、エンドユーザー別、地域別-2025～2032年産業予測

Unified Communication as a Service Market Size, Share, and Growth Analysis, By Component, By Communication Type, By Delivery Model, By Deployment, By Organization size, By End-Use, By Region - Industry Forecast 2025-2032

出版日: 2025年04月01日
発行: SkyQuest
ページ情報: 英文 157 Pages
納期: 3～5営業日

価格

PDF & Excel (Single User License)

USD 5,300 780,584円

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PDF & Excel (Multiple User License)

USD 6,200 913,136円

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PDF & Excel (Enterprise License)

USD 7,100 1,045,688円

レポートPDF・Excelを同一企業に所属の全世界の方にご使用頂けるライセンスです。PDF・Excel内のテキスト等のコピーは可能です。PDF・Excelの印刷は可能ですが、印刷したもののご利用はPDF・Excelのご利用範囲に準拠します。

価格表記: USDを日本円(税抜)に換算

本日の銀行送金レート: 1USD=147.28円

全表示
概要
目次

概要

サンプル依頼リストに入れる

UCaaS（Unified Communication-as-a-Service）の世界市場規模は、2023年に711億米ドルと評価され、予測期間（2025～2032年）のCAGRは21.4％で成長し、2024年の863億2,000万米ドルから2032年には4,072億3,000万米ドルに成長する展望です。

UCaaS（Unified Communication-as-a-Service）（UCaaS）市場は、効果的で統合されたコミュニケーションソリューションに対するニーズの高まりにより、大きな成長を遂げています。企業がリモートワークやハイブリッドワークを導入するにつれ、シームレスなコミュニケーションは生産性の向上とプロセスの合理化に不可欠となっています。従業員のコラボレーションと顧客エンゲージメントの強化が急務となっているため、企業は競合を維持するために通信インフラのアップグレードを余儀なくされています。さらに、デジタルトランスフォーメーションを推進し、通信インフラを改善する政府の取り組みが、UCaaSの導入を加速させています。ブロードバンドアクセスへの投資は、税制優遇措置や融資制度と相まって、企業のクラウドベースのソリューションへの移行を後押ししています。顧客との関係や業務効率を高めるために、カスタマイズ可能で拡大性の高いソリューションを求める企業が増えているため、このようなデジタル革命は、UCaaS産業に多くの発展機会をもたらしています。

北米
- 米国
- カナダ
欧州
- ドイツ
- スペイン
- フランス
- 英国
- イタリア
- その他の欧州
アジア太平洋
- 中国
- インド
- 日本
- 韓国
- その他のアジア太平洋
ラテンアメリカ
- ブラジル
- その他のラテンアメリカ
中東・アフリカ
- GCC諸国
- 南アフリカ
- その他の中東・アフリカ

競合情報

上位5社の比較
主要企業の市場ポジショニング（2024年）
主要市場企業が採用した戦略
最近の市場動向
企業の市場シェア分析（2024年）
主要企業の企業プロファイル
- 企業の詳細
- 製品ポートフォリオ分析
- 企業のセグメント別シェア分析
- 収益の前年比比較（2022～2024年）
  主要企業プロファイル
  - RingCentral, Inc.（米国）
  - 8x8, Inc.（米国）
  - Zoom Video Communications, Inc.（米国）
  - Microsoft Corporation（米国）
  - Cisco Systems, Inc.（米国）
  - Verizon Communications Inc.（米国）
  - AT& T Inc.（米国）
  - Mitel Networks Corporation（カナダ）
  - Avaya Holdings Corp.（米国）
  - Vonage Holdings Corp.（米国）
  - Dialpad, Inc.（米国）
  - Fuze, Inc.（米国）
  - BT Group plc（英国）
  - Orange S.A.（フランス）
  - Alcatel-Lucent Enterprise（フランス）
  - LogMeIn, Inc.（米国）
  - Google LLC（米国）
  - NEC Corporation（日本）
  - Windstream Holdings, Inc.（米国）
  - Telstra Corporation Limited（オーストラリア）

結論と提言

Product Code: SQMIG45D2084

Global Unified Communication as a Service Market size was valued at USD 71.1 billion in 2023 and is poised to grow from USD 86.32 billion in 2024 to USD 407.23 billion by 2032, growing at a CAGR of 21.4% during the forecast period (2025-2032).

The unified communication as a service (UCaaS) market is experiencing significant growth, driven by the rising need for effective and integrated communication solutions. As organizations embrace remote and hybrid work, seamless communication becomes essential for boosting productivity and streamlining processes. The urgency for enhanced employee collaboration and customer engagement is compelling companies to upgrade their communication infrastructures to remain competitive. Moreover, government initiatives promoting digital transformation and improved telecom infrastructure are accelerating UCaaS adoption. Investments in broadband access, coupled with tax breaks and financing schemes, encourage businesses to transition to cloud-based solutions. This digital revolution across sectors creates numerous development opportunities within the UCaaS industry as firms increasingly seek customizable and scalable solutions to enhance customer relationships and operational efficiency.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Unified Communication As A Service market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Unified Communication As A Service Market Segments Analysis

Global Unified Communication as a Service Market is segmented by Component, Communication Type, Delivery Model, Deployment, Organization size, End-Use and region. Based on Component, the market is segmented into Telephony, Unified Messaging, Conferencing and Collaboration Platforms and Applications. Based on Communication Type, the market is segmented into Voice, Video, Messaging and Collaboration. Based on Delivery Model, the market is segmented into Managed Services, and Hosted/Cloud Services. Based on Deployment, the market is segmented into Private cloud services and Public cloud services. Based on Organization size, the market is segmented into Small and medium sized enterprises and Large Enterprises. Based on End-Use, the market is segmented into Banking Financial Services and Insurance (BFSI), Healthcare, IT Enabled Services and Telecommunication, Retail and Consumer Goods, Transportation and Logistics, Travel and Hospitality, Automotive, Public Sector and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Unified Communication As A Service Market

The global Unified Communication as a Service (UCaaS) market is significantly driven by the increasing demand for cloud-based solutions. As businesses increasingly shift their operations to the cloud, UCaaS has emerged as a favorable option due to its scalability, cost-effectiveness, and flexibility. Organizations are drawn to these cloud-based platforms, which allow for efficient communication across diverse devices and locations, ultimately making UCaaS solutions accessible and economical in terms of infrastructure requirements. This trend highlights the growing preference for unified communication tools that enhance collaboration and connectivity in an ever-evolving digital landscape.

Restraints in the Global Unified Communication As A Service Market

The Global Unified Communication as a Service (UCaaS) market faces notable challenges primarily concerning data security and privacy. Since UCaaS relies on the transmission of sensitive information over the Internet, companies are understandably apprehensive about the risk of cyberattacks and hacking incidents. This fear creates a reluctance among certain organizations, particularly within heavily regulated industries such as healthcare and finance, to adopt UCaaS solutions fully. These sectors are bound by strict regulatory frameworks that make them cautious about transitioning to UCaaS, leading to significant constraints on market growth despite its potential advantages.

Market Trends of the Global Unified Communication As A Service Market

As of October 2023, the global Unified Communication as a Service (UCaaS) market is witnessing a significant trend towards the integration of automation and artificial intelligence (AI). This convergence is revolutionizing communication systems, with AI-driven solutions such as chatbots, speech recognition, automated scheduling, and sentiment analysis enhancing user experiences and delivering real-time responses. By minimizing human intervention, these advanced technologies not only provide organizations with actionable data insights but also optimize operational efficiency across customer service channels. Consequently, businesses are adopting smarter and more flexible UCaaS solutions to meet evolving communication needs, driving the market's robust growth.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Drivers & Opportunities
- Restraints & Challenges
Porters Analysis
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Market Attractiveness Index, 2024
PESTEL Analysis
Macro-Economic Indicators
Value Chain Analysis
Pricing Analysis
Technology Analysis

Global Unified Communication as a Service Market Size by Component & CAGR (2025-2032)

Market Overview
Telephony
Unified Messaging
Conferencing
Collaboration Platforms and Applications

Global Unified Communication as a Service Market Size by Communication Type & CAGR (2025-2032)

Market Overview
Voice
Video
Messaging
Collaboration

Global Unified Communication as a Service Market Size by Delivery Model & CAGR (2025-2032)

Market Overview
Managed Services
Hosted/Cloud Services

Global Unified Communication as a Service Market Size by Deployment & CAGR (2025-2032)

Market Overview
Private cloud services
Public cloud services

Global Unified Communication as a Service Market Size by Organization size & CAGR (2025-2032)

Market Overview
Small and medium sized enterprises
Large Enterprises

Global Unified Communication as a Service Market Size by End-Use & CAGR (2025-2032)

Market Overview
Banking Financial Services and Insurance (BFSI)
Healthcare
IT Enabled Services and Telecommunication
Retail and Consumer Goods
Transportation and Logistics
Travel and Hospitality
Automotive
Public Sector
Others

Global Unified Communication as a Service Market Size & CAGR (2025-2032)

North America (Component, Communication Type, Delivery Model, Deployment, Organization size, End-Use)
- US
- Canada
Europe (Component, Communication Type, Delivery Model, Deployment, Organization size, End-Use)
- Germany
- Spain
- France
- UK
- Italy
- Rest of Europe
Asia Pacific (Component, Communication Type, Delivery Model, Deployment, Organization size, End-Use)
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America (Component, Communication Type, Delivery Model, Deployment, Organization size, End-Use)
- Brazil
- Rest of Latin America
Middle East & Africa (Component, Communication Type, Delivery Model, Deployment, Organization size, End-Use)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2024
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2024
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

RingCentral, Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
8x8, Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Zoom Video Communications, Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Microsoft Corporation (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Cisco Systems, Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Verizon Communications Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
AT&T Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Mitel Networks Corporation (Canada)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Avaya Holdings Corp. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Vonage Holdings Corp. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Dialpad, Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Fuze, Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
BT Group plc (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Orange S.A. (France)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Alcatel-Lucent Enterprise (France)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
LogMeIn, Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Google LLC (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
NEC Corporation (Japan)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Windstream Holdings, Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Telstra Corporation Limited (Australia)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments

UCaaS（Unified Communication-as-a-Service）市場規模、シェア、成長分析、コンポーネント別、コミュニケーションタイプ別、提供モデル別、展開別、組織規模別、エンドユーザー別、地域別-2025～2032年産業予測

Unified Communication as a Service Market Size, Share, and Growth Analysis, By Component, By Communication Type, By Delivery Model, By Deployment, By Organization size, By End-Use, By Region - Industry Forecast 2025-2032

目次

イントロダクション

調査手法

エグゼクティブサマリー

市場力学と展望

主要市場の考察

UCaaS（Unified Communication-as-a-Service）市場規模：コンポーネント別&CAGR（2025～2032年）

UCaaS（Unified Communication-as-a-Service）市場規模：コミュニケーションタイプ別&CAGR（2025～2032年）

UCaaS（Unified Communication-as-a-Service）市場規模：提供モデル別&CAGR（2025～2032年）

UCaaS（Unified Communication-as-a-Service）市場規模：展開別&CAGR（2025～2032年）

UCaaS（Unified Communication-as-a-Service）市場規模：組織規模別&CAGR（2025～2032年）

UCaaS（Unified Communication-as-a-Service）市場規模：最終用途別&CAGR（2025～2032年）

UCaaS（Unified Communication-as-a-Service）市場規模&CAGR（2025～2032年）