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市場調査レポート
商品コード
1379035
音声（Speech ）分析市場レポート：タイプ、展開、企業規模、最終用途、地域別、2023-2028年Speech Analytics Market Report by Type, Deployment, Enterprise Size, End Use, and Region 2023-2028 |
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| 音声（Speech ）分析市場レポート：タイプ、展開、企業規模、最終用途、地域別、2023-2028年 |
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出版日: 2023年11月02日
発行: IMARC
ページ情報: 英文 138 Pages
納期: 2～3営業日
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- 全表示
- 概要
- 図表
- 目次
概要
世界の音声（Speech ）分析市場規模は2022年に22億米ドルに達しました。今後、IMARC Groupは、市場は2028年までに69億米ドルに達し、2022年から2028年にかけて21.0%の成長率（CAGR）を示すと予測しています。顧客インサイトに対する需要の高まり、人工知能と自然言語処理技術の進歩、顧客体験の向上と潜在的リスクの軽減に対するニーズの高まりが、市場を牽引する主な要因の1つとなっています。
音声（Speech ）分析は、人工知能技術に頼って話し言葉から有用な情報を分析・抽出する強力なツールです。音声データからパターンを識別し、洞察を得るために、さまざまな言語学的、音声学的、統計的手法を適用します。コールセンター環境において、感情の特定、コンプライアンスとリスクの検出、顧客サービスの向上、業務の強化、戦略的意思決定の推進を目的とした音声（Speech ）分析の利用が拡大していることが、市場の成長を支えています。これとは別に、非構造化音声データを構造化データに変換することで、音声（Speech ）分析は顧客満足度の向上、従業員のパフォーマンス強化、成長機会の特定に役立つ貴重なリソースを提供します。さらに、その機能は単純な書き起こしにとどまらず、センチメント分析、キーワード検出、傾向検出を可能にします。その結果、ビジネスインテリジェンスは音声（Speech ）分析を利用して、顧客理解を深め、業務効率を最適化します。
差別化の手段としてカスタマーエクスペリエンスの向上を重視する企業が増えているため、顧客の行動や嗜好に関する貴重な洞察を提供するスピーチアナリティクスのようなソリューションへの需要が高まっています。さらに、コンプライアンスとリスク管理の必要性が高まっているため、企業はコンプライアンスを確保し、潜在的なリスクを軽減するために音声（Speech ）分析のような技術を採用するようになっています。これとは別に、さまざまなコミュニケーションチャネルの利用が増加する中、企業は一貫したシームレスな顧客体験を確保するためにオムニチャネル戦略に注力しています。さらに、各業界のデジタルトランスフォーメーションへの取り組みにより、データ量は飛躍的に増加しており、こうしたデータを効果的に管理し、そこから洞察を得るために、スピーチアナリティクスのようなテクノロジーの必要性が高まっています。さらに、人工知能（AI）、機械学習、その他の先進技術の統合により、音声（Speech ）分析の有効性と精度が向上しています。
音声（Speech ）分析の市場動向と促進要因：
先端技術の統合
人工知能（AI）や機械学習（ML）などの先進技術の音声（Speech ）分析ソリューションへの統合は、市場を牽引する重要な要因の1つです。音声（Speech ）分析ソフトウェアはこれらの技術を活用し、人間の言葉を正確に解釈し、感情を識別し、さらには言葉や言葉以外の合図に基づいて顧客の行動を予測します。AIとMLの進化により、より高度な予測機能が可能になり、音声（Speech ）分析から得られるビジネス価値が高まっています。さらに、これらのテクノロジーはリアルタイムの会話を分析するのに役立ち、企業が顧客とのやり取りをその都度改善できるような洞察を即座に提供します。さらに、クラウドベースの音声（Speech ）分析ソリューションは、拡張性、柔軟性、費用対効果を提供し、企業が大規模なITインフラに投資して管理する必要がないため、あらゆる規模の組織にとって音声（Speech ）分析がより身近なものとなっています。
顧客経験管理のニーズの高まり
現在、企業はカスタマージャーニーを理解し、強化するために、音声（Speech ）分析の導入にますます力を入れるようになっています。音声（Speech ）分析は、顧客とのやり取りに関する詳細な洞察を提供し、その中には痛みや嗜好、満足度なども含まれます。この理解により、企業はターゲットを絞ったパーソナライズされたマーケティングメッセージ、オファー、レコメンデーションを提供できるようになります。顧客体験を向上させるために洞察主導の戦略を利用する動向が高まっており、市場の見通しは良好です。音声（Speech ）分析により、企業は顧客から繰り返し寄せられる問題や苦情をリアルタイムで特定し、必要な対策を講じることができます。このプロアクティブなアプローチは、顧客の問題を迅速に解決し、顧客の不満を減らし、顧客ロイヤルティを高めるのに役立ちます。
規制コンプライアンス
複数の業界における規制の厳格化は、世界の音声（Speech ）分析市場を牽引する重要な要因です。金融、ヘルスケア、通信などの特定の分野は規制が厳しく、データセキュリティやプライバシーに関する要件も厳しいです。こうした業界では、コンプライアンスを維持するために音声（Speech ）分析ツールが不可欠です。例えば金融機関では、すべての顧客とのコミュニケーションの監視と分析を可能にすることで、ドッド・フランク法などの規制を遵守するのに役立っています。同様に、ヘルスケア分野では、音声（Speech ）分析は、機密性の高い患者情報が不適切に共有されている事例を特定することで、医療保険の携行性と説明責任に関する法律（HIPAA）の遵守を確保するのに役立ちます。
本レポートで扱う主な質問
- 世界の音声（Speech ）分析市場はこれまでどのように推移し、今後数年間はどのように推移するのか？
- 音声（Speech ）分析の世界市場における促進要因、抑制要因、機会は何か？
- 促進要因、抑制要因、機会が音声（Speech ）分析の世界市場に与える影響は？
- 主要な地域市場は？
- 最も魅力的な音声（Speech ）分析市場はどの国ですか？
- タイプ別の市場内訳は？
- 音声（Speech ）分析市場で最も魅力的なタイプは？
- 展開に基づく市場内訳は？
- 音声（Speech ）分析市場で最も魅力的な展開は？
- 企業規模別の市場内訳は？
- 音声（Speech ）分析市場で最も魅力的な企業規模は？
- 最終用途別の市場内訳は？
- 音声（Speech ）分析市場で最も魅力的な最終用途は？
- 世界の音声（Speech ）分析市場の競争構造は？
- 音声（Speech ）分析の世界市場における主要プレイヤー/企業は？
目次
第1章 序文
第2章 調査範囲と調査手法
- 調査目的
- 利害関係者
- データソース
- 一次情報
- 二次情報
- 市場推定
- ボトムアップアプローチ
- トップダウンアプローチ
- 調査手法
第3章 エグゼクティブサマリー
第4章 イントロダクション
- 概要
- 主要業界動向
第5章 スピーチアナリティクスの世界市場
- 市場概要
- 市場実績
- COVID-19の影響
- 市場予測
第6章 市場内訳：タイプ別
- ソリューション
- 市場動向
- 市場予測
- サービス
- 市場動向
- 市場予測
第7章 市場内訳：展開別
- オンプレミス
- 市場動向
- 市場予測
- クラウド
- 市場動向
- 市場予測
第8章 市場内訳：企業規模別
- 中小企業
- 市場動向
- 市場予測
- 大企業
- 市場動向
- 市場予測
第9章 市場内訳：最終用途別
- BFSI
- 市場動向
- 市場予測
- IT・通信
- 市場動向
- 市場予測
- 小売
- 市場動向
- 市場予測
- ヘルスケア
- 市場動向
- 市場予測
- 政府機関
- 市場動向
- 市場予測
- ホスピタリティ
- 市場動向
- 市場予測
- その他
- 市場動向
- 市場予測
第10章 市場内訳：地域別
- 北米
- 米国
- 市場動向
- 市場予測
- カナダ
- 市場動向
- 市場予測
- 米国
- アジア太平洋
- 中国
- 市場動向
- 市場予測
- 日本
- 市場動向
- 市場予測
- インド
- 市場動向
- 市場予測
- 韓国
- 市場動向
- 市場予測
- オーストラリア
- 市場動向
- 市場予測
- インドネシア
- 市場動向
- 市場予測
- その他
- 市場動向
- 市場予測
- 中国
- 欧州
- ドイツ
- 市場動向
- 市場予測
- フランス
- 市場動向
- 市場予測
- 英国
- 市場動向
- 市場予測
- イタリア
- 市場動向
- 市場予測
- スペイン
- 市場動向
- 市場予測
- ロシア
- 市場動向
- 市場予測
- その他
- 市場動向
- 市場予測
- ドイツ
- ラテンアメリカ
- ブラジル
- 市場動向
- 市場予測
- メキシコ
- 市場動向
- 市場予測
- その他
- 市場動向
- 市場予測
- ブラジル
- 中東・アフリカ地域
- 市場動向
- 市場内訳：国別
- 市場予測
第11章 SWOT分析
- 概要
- 強み
- 弱み
- 機会
- 脅威
第12章 バリューチェーン分析
第13章 ポーターのファイブフォース分析
- 概要
- 買い手の交渉力
- 供給企業の交渉力
- 競合の程度
- 新規参入業者の脅威
- 代替品の脅威
第14章 価格分析
第15章 競合情勢
- 市場構造
- 主要企業
- 主要企業のプロファイル
- Almawave S.p.A.
- ASC Technologies AG
- Avaya
- Calabrio, Inc.
- CallMiner
- Clarabridge
- GemaTech
- Genesys
- inContact（NICE Systems）
- OnviSource Inc.
- OPEX Hosting
- Verint System Inc.
List of Figures
- Figure 1: Global: Speech Analytics Market: Major Drivers and Challenges
- Figure 2: Global: Speech Analytics Market: Sales Value (in Billion US$), 2017-2022
- Figure 3: Global: Speech Analytics Market Forecast: Sales Value (in Billion US$), 2023-2028
- Figure 4: Global: Speech Analytics Market: Breakup by Type (in %), 2022
- Figure 5: Global: Speech Analytics Market: Breakup by Deployment (in %), 2022
- Figure 6: Global: Speech Analytics Market: Breakup by Enterprise Size (in %), 2022
- Figure 7: Global: Speech Analytics Market: Breakup by End Use (in %), 2022
- Figure 8: Global: Speech Analytics Market: Breakup by Region (in %), 2022
- Figure 9: Global: Speech Analytics (Solution) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 10: Global: Speech Analytics (Solution) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 11: Global: Speech Analytics (Service) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 12: Global: Speech Analytics (Service) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 13: Global: Speech Analytics (On-premises) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 14: Global: Speech Analytics (On-premises) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 15: Global: Speech Analytics (Cloud-based) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 16: Global: Speech Analytics (Cloud-based) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 17: Global: Speech Analytics (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 18: Global: Speech Analytics (Small and Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 19: Global: Speech Analytics (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 20: Global: Speech Analytics (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 21: Global: Speech Analytics (BFSI) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 22: Global: Speech Analytics (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 23: Global: Speech Analytics (IT and Telecommunication) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 24: Global: Speech Analytics (IT and Telecommunication) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 25: Global: Speech Analytics (Retail) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 26: Global: Speech Analytics (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 27: Global: Speech Analytics (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 28: Global: Speech Analytics (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 29: Global: Speech Analytics (Government) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 30: Global: Speech Analytics (Government) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 31: Global: Speech Analytics (Hospitality) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 32: Global: Speech Analytics (Hospitality) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 33: Global: Speech Analytics (Other End Uses) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 34: Global: Speech Analytics (Other End Uses) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 35: North America: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 36: North America: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 37: United States: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 38: United States: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 39: Canada: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 40: Canada: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 41: Asia-Pacific: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 42: Asia-Pacific: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 43: China: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 44: China: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 45: Japan: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 46: Japan: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 47: India: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 48: India: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 49: South Korea: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 50: South Korea: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 51: Australia: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 52: Australia: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 53: Indonesia: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 54: Indonesia: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 55: Others: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 56: Others: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 57: Europe: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 58: Europe: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 59: Germany: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 60: Germany: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 61: France: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 62: France: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 63: United Kingdom: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 64: United Kingdom: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 65: Italy: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 66: Italy: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 67: Spain: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 68: Spain: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 69: Russia: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 70: Russia: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 71: Others: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 72: Others: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 73: Latin America: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 74: Latin America: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 75: Brazil: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 76: Brazil: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 77: Mexico: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 78: Mexico: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 79: Others: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 80: Others: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 81: Middle East and Africa: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 82: Middle East and Africa: Speech Analytics Market: Breakup by Country (in %), 2022
- Figure 83: Middle East and Africa: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 84: Global: Speech Analytics Industry: SWOT Analysis
- Figure 85: Global: Speech Analytics Industry: Value Chain Analysis
- Figure 86: Global: Speech Analytics Industry: Porter's Five Forces Analysis
List of Tables
- Table 1: Global: Speech Analytics Market: Key Industry Highlights, 2022 and 2028
- Table 2: Global: Speech Analytics Market Forecast: Breakup by Type (in Million US$), 2023-2028
- Table 3: Global: Speech Analytics Market Forecast: Breakup by Deployment (in Million US$), 2023-2028
- Table 4: Global: Speech Analytics Market Forecast: Breakup by Enterprise Size (in Million US$), 2023-2028
- Table 5: Global: Speech Analytics Market Forecast: Breakup by End Use (in Million US$), 2023-2028
- Table 6: Global: Speech Analytics Market Forecast: Breakup by Region (in Million US$), 2023-2028
- Table 7: Global: Speech Analytics Market: Competitive Structure
- Table 8: Global: Speech Analytics Market: Key Players
Abstract
The global speech analytics market size reached US$ 2.2 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 6.9 Billion by 2028, exhibiting a growth rate (CAGR) of 21.0% during 2022-2028. The increasing demand for customer insights, advancements in artificial intelligence and natural language processing technologies, and the escalating need for enhanced customer experience and mitigating potential risks represent some of the key factors driving the market.
Speech analytics is a powerful tool that relies on artificial intelligence technology to analyze and extract useful information from spoken language. It involves the application of various linguistic, phonetic, and statistical methodologies to discern patterns and gain insights from voice data. The growing utilization of speech analytics in call center environments to identify emotions, detect compliance and risk, improve customer service, enhance operations, and drive strategic decision-making is supporting the market growth. Apart from this, by transforming unstructured audio data into structured data, speech analytics offers a valuable resource for improving customer satisfaction, enhancing employee performance, and identifying growth opportunities. Moreover, its capabilities extend beyond simple transcription, allowing for sentiment analysis, keyword spotting, and trend detection. As a result, business intelligence uses speech analytics to understand customers better and optimize operational efficiency.
The growing emphasis of organizations on improving customer experience as a means of differentiation is leading to the escalating demand for solutions like speech analytics to provide valuable insights into customer behaviors and preferences. Additionally, the increasing need for compliance and risk management is encouraging companies to adopt technologies like speech analytics to ensure compliance and mitigate potential risks. Apart from this, with the increasing use of various communication channels, organizations are focusing on an omnichannel strategy to ensure a consistent and seamless customer experience. Furthermore, there is an exponential increase in data volume due to digital transformation initiatives across industries, which is driving the need for technologies like speech analytics to manage and gain insights from this data effectively. Moreover, the integration of artificial intelligence (AI), machine learning, and other advanced technologies is improving the efficacy and accuracy of speech analytics.
Speech Analytics Market Trends/Drivers:
Integration of advanced technologies
The integration of advanced technologies, such as artificial intelligence (AI) and machine learning (ML) into speech analytic solutions represents one of the key factors driving the market. Speech analytics software leverages these technologies to accurately interpret human language, identify emotions, and even predict customer behavior based on verbal and non-verbal cues. The evolution of AI and ML is enabling more sophisticated predictive capabilities, enhancing the business value derived from speech analytics. Furthermore, these technologies help analyze real-time conversations and offer immediate insights that businesses can use to improve customer interactions as they occur. Moreover, cloud-based speech analytics solutions offer scalability, flexibility, and cost-effectiveness and eliminate the need for businesses to invest in and manage extensive IT infrastructure, making speech analytics more accessible to organizations of all sizes.
Growing need for customer experience management
Presently, businesses are increasingly focusing on the adoption of speech analytics to understand and enhance the customer journey. Speech analytics provides in-depth insights into customer interactions, including pain points, preferences, and satisfaction levels. This understanding enables businesses to deliver targeted and personalized marketing messages, offers, and recommendations. The rising trend of using insights-driven strategies to improve customer experience is offering a favorable market outlook. Speech analytics enables businesses to identify recurring issues or complaints raised by customers in real time and allows companies to take required measures to address them. This proactive approach helps in resolving customer problems promptly, reducing customer dissatisfaction, and increasing customer loyalty.
Regulatory compliance
The increasing rigor of regulations across multiple industries is a significant factor driving the global speech analytics market. Certain sectors like finance, healthcare, and telecommunications are heavily regulated, with stringent requirements for data security and privacy. In these industries, speech analytics tools are indispensable for maintaining compliance. For example, they help financial institutions comply with regulations such as the Dodd-Frank Act by enabling the monitoring and analysis of all customer communications. Similarly, in the healthcare sector, speech analytics can help ensure adherence to the health insurance portability and accountability act (HIPAA) by identifying instances of sensitive patient information being shared improperly.
Speech Analytics Industry Segmentation:
IMARC Group provides an analysis of the key trends in each segment of the global speech analytics market report, along with forecasts at the global, regional and country levels from 2023-2028. Our report has categorized the market based on type, deployment, enterprise size and end use.
Breakup by Type:
Solution
Service
Solution represents the largest market segment
The report has provided a detailed breakup and analysis of the market based on the type. This includes solution and service. According to the report, solution represented the largest segment.
The surge in the volume of data due to increased digitalization requires effective tools for data management and analysis. Speech analytics solutions aid in handling this increasing data volume and transforming it into actionable insights. Additionally, businesses are increasingly focusing on improving customer satisfaction, which is catalyzing the demand for speech analytics solutions. These solutions help companies understand customer behavior, identify trends, and spot issues, enabling them to deliver better customer experiences.
Service-based speech analytics refers to the array of services associated with the deployment, usage, support, and management of speech analytics solutions in an organization. They offer technical support and regular system checks that help businesses avoid downtime and resolve any issues promptly. Additionally, they provide necessary support during the implementation phase and ensure a smooth integration of speech analytics solutions into existing systems.
Breakup by Deployment:
On-premises
Cloud-based
On-premises accounts for the majority of the market share
The report has provided a detailed breakup and analysis of the market based on the deployment. This includes on-premises and cloud-based. According to the report, on-premises represented the largest segment.
On-premises deployment refers to the installation and operation of speech analytics software within the premises of an organization. It involves the acquisition of hardware and software licenses and the responsibility for maintenance, security, and data management. There is a rise in the deployment of on-premises speech analytics across industries with strict data security and privacy regulations, such as finance, and healthcare for greater flexibility and control over their speech analytics environment. Apart from this, these speech analytics are increasingly used in small and medium-sized enterprises.
Breakup by Enterprise Size:
Small and Medium Enterprises
Large Enterprises
Small and medium enterprises (SMEs) represent the largest application segment in the market
The report has provided a detailed breakup and analysis of the market based on enterprise size. This includes small and medium enterprises and large enterprises. According to the report, small and medium enterprises hold the largest market segment. Speech analytics provides valuable insights into customer interactions, sentiments, and preferences, enabling SMEs to understand their customers better and tailor their products, services, and customer support accordingly. By leveraging speech analytics, SMEs can enhance customer satisfaction, loyalty, and gain a competitive edge in the market. SMEs often have limited resources and need to optimize their operations for maximum efficiency. Speech analytics helps SMEs streamline their customer interactions, identify process bottlenecks, and improve agent performance.
Breakup by End Use:
BFSI
IT and Telecommunication
Retail
Healthcare
Government
Hospitality
Others
BFSI holds the largest market share
The report has provided a detailed breakup and analysis of the market based on end use. This includes BFSI, IT and telecommunication, retail, healthcare, government, hospitality, and others. According to the report, BFSI accounted for the largest market share.
The increasing use of speech analytics in the BFSI sector helps in monitoring customer interactions to ensure adherence to regulations, such as the Dodd-Frank Act or the Payment Card Industry Data Security Standard (PCI DSS). Additionally, the BFSI sector is highly customer-centric, and delivering exceptional customer experiences is a top priority. Speech analytics provides valuable insights into customer interactions, sentiments, and preferences, enabling organizations to understand customer needs and enhance service quality. Apart from this, fraud detection and prevention are paramount in the BFSI industry, and speech analytics tools can identify suspicious or fraudulent activities by analyzing customer conversations. Furthermore, speech analytics provides valuable data for market research and competitive analysis within the BFSI sector. This information enables BFSI institutions to identify new market opportunities, adapt their offerings, and stay ahead in a competitive landscape.
Breakup by Region:
North America
United States
Canada
Asia-Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
North America exhibits a clear dominance, accounting for the largest speech analytics market share
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America represented the largest market.
The establishment of well-developed information technology (IT) and telecommunications infrastructure in North America represents one of the key factors favoring the market growth. Additionally, the presence of various leading global providers of speech analytics solutions in the region, coupled with their continuous efforts in product innovation and enhancement is contributing to the market growth. Apart from this, there is a rise in the use of speech analytics solutions across various industries, such as retail, banking, financial services, healthcare, and insurance, to improve customer experience, ensure compliance, and gain valuable business insights. Furthermore, the expansion of public and private organizations, along with the rising adoption of cloud-based solutions is positively influencing the market in the region.
Competitive Landscape:
Companies are investing in research and development (R&D) to enhance the capabilities of speech analytics solutions. They are incorporating advanced technologies, such as artificial intelligence (AI), machine learning (ML), natural language processing (NLP), and sentiment analysis to improve speech recognition accuracy, sentiment analysis, and predictive analytics capabilities. These advancements enable more precise analysis of customer conversations and deliver more valuable insights. They are also developing industry-specific speech analytics solutions tailored to the unique requirements of various sectors. For example, they are creating solutions designed specifically for the BFSI industry, healthcare sector, and contact centers. These industry-specific solutions incorporate specialized functionalities, compliance monitoring features, and integration capabilities with industry-specific systems to address the specific needs and regulatory requirements of each sector.
The report has provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:
Almawave S.p.A.
ASC Technologies AG
Avaya
Calabrio, Inc.
CallMiner
Clarabridge
GemaTech
Genesys
inContact (NICE Systems)
OnviSource Inc.
OPEX Hosting
Verint System Inc.
Recent Developments:
In September 2021, CallMiner, a global leader of conversation analytics for business improvement, announced that the CallMiner Eureka Platform combined with Microsoft Azure Speech to Text is expected to deliver a powerful and unified solution.
In November 2022, Global CX Solutions provider Startek deployed Verint Speech Analytics to enable world-class experiences for customers.
Key Questions Answered in This Report:
- How has the global speech analytics market performed so far, and how will it perform in the coming years?
- What are the drivers, restraints, and opportunities in the global speech analytics market?
- What is the impact of each driver, restraint, and opportunity on the global speech analytics market?
- What are the key regional markets?
- Which countries represent the most attractive speech analytics market?
- What is the breakup of the market based on the type?
- Which is the most attractive type in the speech analytics market?
- What is the breakup of the market based on the deployment?
- Which is the most attractive deployment in the speech analytics market?
- What is the breakup of the market based on the enterprise size?
- Which is the most attractive enterprise size in the speech analytics market?
- What is the breakup of the market based on the end use?
- Which is the most attractive end use in the speech analytics market?
- What is the competitive structure of the global speech analytics market?
- Who are the key players/companies in the global speech analytics market?
Table of Contents
1 Preface
2 Scope and Methodology
- 2.1 Objectives of the Study
- 2.2 Stakeholders
- 2.3 Data Sources
- 2.3.1 Primary Sources
- 2.3.2 Secondary Sources
- 2.4 Market Estimation
- 2.4.1 Bottom-Up Approach
- 2.4.2 Top-Down Approach
- 2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
- 4.1 Overview
- 4.2 Key Industry Trends
5 Global Speech Analytics Market
- 5.1 Market Overview
- 5.2 Market Performance
- 5.3 Impact of COVID-19
- 5.4 Market Forecast
6 Market Breakup by Type
- 6.1 Solution
- 6.1.1 Market Trends
- 6.1.2 Market Forecast
- 6.2 Service
- 6.2.1 Market Trends
- 6.2.2 Market Forecast
7 Market Breakup by Deployment
- 7.1 On-premises
- 7.1.1 Market Trends
- 7.1.2 Market Forecast
- 7.2 Cloud-based
- 7.2.1 Market Trends
- 7.2.2 Market Forecast
8 Market Breakup by Enterprise Size
- 8.1 Small and Medium Enterprises
- 8.1.1 Market Trends
- 8.1.2 Market Forecast
- 8.2 Large Enterprises
- 8.2.1 Market Trends
- 8.2.2 Market Forecast
9 Market Breakup by End Use
- 9.1 BFSI
- 9.1.1 Market Trends
- 9.1.2 Market Forecast
- 9.2 IT and Telecommunication
- 9.2.1 Market Trends
- 9.2.2 Market Forecast
- 9.3 Retail
- 9.3.1 Market Trends
- 9.3.2 Market Forecast
- 9.4 Healthcare
- 9.4.1 Market Trends
- 9.4.2 Market Forecast
- 9.5 Government
- 9.5.1 Market Trends
- 9.5.2 Market Forecast
- 9.6 Hospitality
- 9.6.1 Market Trends
- 9.6.2 Market Forecast
- 9.7 Others
- 9.7.1 Market Trends
- 9.7.2 Market Forecast
10 Market Breakup by Region
- 10.1 North America
- 10.1.1 United States
- 10.1.1.1 Market Trends
- 10.1.1.2 Market Forecast
- 10.1.2 Canada
- 10.1.2.1 Market Trends
- 10.1.2.2 Market Forecast
- 10.1.1 United States
- 10.2 Asia-Pacific
- 10.2.1 China
- 10.2.1.1 Market Trends
- 10.2.1.2 Market Forecast
- 10.2.2 Japan
- 10.2.2.1 Market Trends
- 10.2.2.2 Market Forecast
- 10.2.3 India
- 10.2.3.1 Market Trends
- 10.2.3.2 Market Forecast
- 10.2.4 South Korea
- 10.2.4.1 Market Trends
- 10.2.4.2 Market Forecast
- 10.2.5 Australia
- 10.2.5.1 Market Trends
- 10.2.5.2 Market Forecast
- 10.2.6 Indonesia
- 10.2.6.1 Market Trends
- 10.2.6.2 Market Forecast
- 10.2.7 Others
- 10.2.7.1 Market Trends
- 10.2.7.2 Market Forecast
- 10.2.1 China
- 10.3 Europe
- 10.3.1 Germany
- 10.3.1.1 Market Trends
- 10.3.1.2 Market Forecast
- 10.3.2 France
- 10.3.2.1 Market Trends
- 10.3.2.2 Market Forecast
- 10.3.3 United Kingdom
- 10.3.3.1 Market Trends
- 10.3.3.2 Market Forecast
- 10.3.4 Italy
- 10.3.4.1 Market Trends
- 10.3.4.2 Market Forecast
- 10.3.5 Spain
- 10.3.5.1 Market Trends
- 10.3.5.2 Market Forecast
- 10.3.6 Russia
- 10.3.6.1 Market Trends
- 10.3.6.2 Market Forecast
- 10.3.7 Others
- 10.3.7.1 Market Trends
- 10.3.7.2 Market Forecast
- 10.3.1 Germany
- 10.4 Latin America
- 10.4.1 Brazil
- 10.4.1.1 Market Trends
- 10.4.1.2 Market Forecast
- 10.4.2 Mexico
- 10.4.2.1 Market Trends
- 10.4.2.2 Market Forecast
- 10.4.3 Others
- 10.4.3.1 Market Trends
- 10.4.3.2 Market Forecast
- 10.4.1 Brazil
- 10.5 Middle East and Africa
- 10.5.1 Market Trends
- 10.5.2 Market Breakup by Country
- 10.5.3 Market Forecast
11 SWOT Analysis
- 11.1 Overview
- 11.2 Strengths
- 11.3 Weaknesses
- 11.4 Opportunities
- 11.5 Threats
12 Value Chain Analysis
13 Porters Five Forces Analysis
- 13.1 Overview
- 13.2 Bargaining Power of Buyers
- 13.3 Bargaining Power of Suppliers
- 13.4 Degree of Competition
- 13.5 Threat of New Entrants
- 13.6 Threat of Substitutes
14 Price Analysis
15 Competitive Landscape
- 15.1 Market Structure
- 15.2 Key Players
- 15.3 Profiles of Key Players
- 15.3.1 Almawave S.p.A.
- 15.3.1.1 Company Overview
- 15.3.1.2 Product Portfolio
- 15.3.1.3 Financials
- 15.3.2 ASC Technologies AG
- 15.3.2.1 Company Overview
- 15.3.2.2 Product Portfolio
- 15.3.2.3 Financials
- 15.3.3 Avaya
- 15.3.3.1 Company Overview
- 15.3.3.2 Product Portfolio
- 15.3.4 Calabrio, Inc.
- 15.3.4.1 Company Overview
- 15.3.4.2 Product Portfolio
- 15.3.5 CallMiner
- 15.3.5.1 Company Overview
- 15.3.5.2 Product Portfolio
- 15.3.6 Clarabridge
- 15.3.6.1 Company Overview
- 15.3.6.2 Product Portfolio
- 15.3.7 GemaTech
- 15.3.7.1 Company Overview
- 15.3.7.2 Product Portfolio
- 15.3.7.3 Financials
- 15.3.8 Genesys
- 15.3.8.1 Company Overview
- 15.3.8.2 Product Portfolio
- 15.3.9 inContact (NICE Systems)
- 15.3.9.1 Company Overview
- 15.3.9.2 Product Portfolio
- 15.3.10 OnviSource Inc.
- 15.3.10.1 Company Overview
- 15.3.10.2 Product Portfolio
- 15.3.11 OPEX Hosting
- 15.3.11.1 Company Overview
- 15.3.11.2 Product Portfolio
- 15.3.12 Verint System Inc.
- 15.3.12.1 Company Overview
- 15.3.12.2 Product Portfolio
- 15.3.12.3 Financials
- 15.3.12.4 SWOT Analysis
- 15.3.1 Almawave S.p.A.
