顧客コミュニケーション管理市場規模：コンポーネント別、チャネル別、展開モデル別、組織規模別、エンドユーザー別および予測、2024年～2032年

顧客コミュニケーション管理市場規模は、自動化されたワークフローへの需要の高まりにより、2024年から2032年にかけてCAGR 11%以上で拡大する見通しです。

近年、さまざまな業種の企業が、顧客とのコミュニケーションの作成、配信、追跡を自動化することで、コミュニケーション・プロセスを合理化し、手作業を削減する顧客コミュニケーション管理（CCM）ソリューションを求めています。これらのプラットフォーム内の自動化されたワークフローは、多様なコミュニケーション・チャネルの管理における一貫性、正確性、効率性を保証します。業務効率と迅速な対応が重視されるようになるにつれ、高度な自動化機能を備えたCCMソリューションの採用がさらに増えています。

さらに、CCMソリューションの急速な技術革新は、最先端のコミュニケーション・ツールを求める企業を惹きつける高度な機能と強化された機能を特徴としており、市場の成長を促進すると思われます。例えば、2023年5月、Preciselyは、データ主導のコミュニケーションを通じて、顧客体験を改善し、カスタマイズするための顧客コミュニケーション管理の最新の進歩であるEngageOne RapidCXを発表しました。

CCM産業は、コンポーネント、チャネル、展開モデル、組織規模、エンドユーザー、地域に区分されます。

コンポーネント別では、サービス分野の市場価値が2024年から2032年にかけて大きく伸びると予測されています。コンサルティング、導入、トレーニング、サポートを含むCCMサービスは、顧客コミュニケーション戦略の最適化において極めて重要な役割を果たしています。多くの企業は、CCMソリューションのシームレスな統合、パーソナライズされたコンテンツ作成、効率的なマルチチャネル配信のために、サービス・プロバイダーへの依存を強めています。これらのサービスはまた、効果的な導入を保証し、独自のビジネスニーズに対応し、CCMプラットフォームの継続的なサポートを提供します。

エンドユーザー別に見ると、小売・eコマース分野の顧客コミュニケーション管理市場は2023年に高い需要が見られ、2032年まで大幅な成長を記録する可能性があります。これは、顧客との関係を構築し、ブランド・ロイヤルティを高めるための効果的な顧客コミュニケーションの重要性が高まっているためです。CCMソリューションは、バイヤージャーニー全体を通じて顧客とのやり取りを最適化するために、パーソナライズされたマルチチャネルのコミュニケーション機能を提供します。大手小売業者やeコマース事業者も、CCMテクノロジーを活用して、さまざまなタッチポイントで顧客に合わせたプロモーションやトランザクション通信、一貫したブランディングを提供しており、このセグメントの成長を後押ししています。

地域別では、アジア太平洋地域のCCM業界は、ダイナミックなビジネス情勢と地域全体のデジタルトランスフォーメーション・イニシアチブの高まりに後押しされ、2024年から2032年にかけて顕著なCAGRで拡大するとみられています。APACの組織は、コミュニケーション・プロセスの合理化、パーソナライズされたコンテンツの提供、規制遵守の徹底のためにCCMソリューションを活用しています。また、文化や言語が多様なこの地域では、パーソナライズされた多言語コミュニケーションの重要性が高まっており、ローカリゼーション機能を提供するソリューションの採用が進んでいます。さらに、急成長を遂げているeコマース、銀行、通信部門の存在は、この地域の市場拡大を後押しすると思われます。

目次

第1章 調査手法と調査範囲

第2章 エグゼクティブサマリー

第3章 顧客コミュニケーション管理（CCM）業界洞察

• 業界エコシステム分析
• サプライヤー
  • ソリューション・プロバイダー
  • サービスプロバイダー
  • 技術プロバイダー
  • エンドユーザー
• 利益率
• テクノロジーとイノベーションの展望
• 特許分析
• 主要ニュースとイニシアチブ
  • 提携/協業
  • 合併/買収
  • 州政府へ
  • 製品上市とイノベーション
• 規制状況
  • 促進要因
    • 顧客エンゲージメントのためのCCMソリューション採用の増加
    • CCMソリューションの急速な技術進歩
    • CCMテクノロジーとクラウドの統合によるビジネスチャンスの拡大
    • マルチチャネル・コミュニケーションへの動向の高まり
  • 業界の潜在的リスク＆課題
    • データのプライバシーとセキュリティに関する懸念
    • 既存のITインフラとの統合の複雑さ
• 成長可能性分析
• ポーターの分析
• PESTEL分析

第4章 競合情勢

• イントロダクション
• 各社の市場シェア
• 主要市場企業の競合分析
  • OpenText Corporation
  • Quadient
  • Adobe Inc.
  • Xerox Corporation
  • Newgen Software Technologies Ltd.
  • Oracle Corporation
  • Cincom Systems
• 競合のポジショニング・マトリックス
• 戦略展望マトリックス

第5章 顧客コミュニケーション管理（CCM）市場推計・予測：コンポーネント別

• 主要動向：コンポーネント別
• ソリューション
• サービス別

第6章 顧客コミュニケーション管理（CCM）市場推定・予測：チャネル別

• 主要動向：チャネル別
• ソーシャルメディア
• SMS
• Eメール
• ライブチャット
• 電話
• その他

第7章 顧客コミュニケーション管理（CCM）市場推定・予測：展開モデル別

• 主要動向：展開モデル別
• オンプレミス
• クラウド

第8章 顧客コミュニケーション管理（CCM）市場推定・予測：組織規模別

• 主要動向：組織規模別
• 大規模組織
• 中小企業

第9章 顧客コミュニケーション管理（CCM）市場推計・予測：エンドユーザー別

• 主要動向：エンドユーザー別
• BFSI
• IT・通信
• 小売＆eコマース
• ヘルスケア
• 旅行・ホスピタリティ
• その他

第10章 顧客コミュニケーション管理（CCM）市場推計・予測：地域別

• 主要動向：地域別
• 北米
  • 米国
  • カナダ
• 欧州
  • 英国
  • ドイツ
  • フランス
  • イタリア
  • スペイン
  • ロシア
• アジア太平洋
  • 中国
  • インド
  • 日本
  • 韓国
  • 東南アジア
  • ニュージーランド
• ラテンアメリカ
  • ブラジル
  • メキシコ
  • アルゼンチン
• 中東・アフリカ
  • UAE
  • サウジアラビア
  • 南アフリカ

第11章 企業プロファイル

• Adobe Inc.
• Cincom Systems
• Crawford Technologies
• Doxee S.p.A.
• Doxim
• Intense Technologies Ltd.
• Isis Papyrus
• Kofax Inc.
• Messagepoint
• Newgen Software Technologies Ltd.
• OpenText Corporation
• Oracle Corporation
• Pitney Bowes Inc.
• Quadient
• Ricoh company
• Sefas Innovation
• Smart Communications, Inc.
• Topdown Systems
• Xerox Corporation
• Zendesk

Data Tables

• TABLE 1 Global customer communications management (CCM) market 360 degree synopsis, 2018-2032
• TABLE 2 Customer communications management (CCM) market, 2018 - 2023
• TABLE 3 Customer communications management (CCM) market, 2024 - 2032
• TABLE 4 Customer communications management (CCM) TAM, 2024 - 2032
• TABLE 5 Customer communications management (CCM) market, by region, 2018 - 2023 (USD Million)
• TABLE 6 Customer communications management (CCM) market, by region, 2024 - 2032 (USD Million)
• TABLE 7 Customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 8 Customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 9 Customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 10 Customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 11 Customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 12 Customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 13 Customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 14 Customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 15 Customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 16 Customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 17 Suppliers landscape
• TABLE 18 Patent analysis
• TABLE 19 Industry impact forces
• TABLE 20 Company market share, 2023
• TABLE 21 Competitive analysis of major market players, 2023
• TABLE 22 Solution market, 2018 - 2023 (USD Million)
• TABLE 23 Solution market, 2024 - 2032 (USD Million)
• TABLE 24 Services market, 2018 - 2023 (USD Million)
• TABLE 25 Services market, 2024 - 2032 (USD Million)
• TABLE 26 Social Media market, 2018 - 2023 (USD Million)
• TABLE 27 Social Media market, 2024 - 2032 (USD Million)
• TABLE 28 SMS market, 2018 - 2023 (USD Million)
• TABLE 29 SMS market, 2024 - 2032 (USD Million)
• TABLE 30 Email market, 2018 - 2023 (USD Million)
• TABLE 31 Email market, 2024 - 2032 (USD Million)
• TABLE 32 Live Chat market, 2018 - 2023 (USD Million)
• TABLE 33 Live Chat market, 2024 - 2032 (USD Million)
• TABLE 34 Phone market, 2018 - 2023 (USD Million)
• TABLE 35 Phone market, 2024 - 2032 (USD Million)
• TABLE 36 Others market, 2018 - 2023 (USD Million)
• TABLE 37 Others market, 2024 - 2032 (USD Million)
• TABLE 38 On-premises market, 2018 - 2023 (USD Million)
• TABLE 39 On-premises market, 2024 - 2032 (USD Million)
• TABLE 40 Cloud market, 2018 - 2023 (USD Million)
• TABLE 41 Cloud market, 2024 - 2032 (USD Million)
• TABLE 42 Large organization market, 2018 - 2023 (USD Million)
• TABLE 43 Large organization market, 2024 - 2032 (USD Million)
• TABLE 44 SME's market, 2018 - 2023 (USD Million)
• TABLE 45 SME's market, 2024 - 2032 (USD Million)
• TABLE 46 BFSI market, 2018 - 2023 (USD Million)
• TABLE 47 BFSI market, 2024 - 2032 (USD Million)
• TABLE 48 IT and telecom market, 2018 - 2023 (USD Million)
• TABLE 49 IT and telecom market, 2024 - 2032 (USD Million)
• TABLE 50 Retail & e-commerce market, 2018 - 2023 (USD Million)
• TABLE 51 Retail & e-commerce market, 2024 - 2032 (USD Million)
• TABLE 52 Healthcare market, 2018 - 2023 (USD Million)
• TABLE 53 Healthcare market, 2024 - 2032 (USD Million)
• TABLE 54 Travel & hospitality market, 2018 - 2023 (USD Million)
• TABLE 55 Travel & hospitality market, 2024 - 2032 (USD Million)
• TABLE 56 Others market, 2018 - 2023 (USD Million)
• TABLE 57 Others market, 2024 - 2032 (USD Million)
• TABLE 58 North America customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 59 North America customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 60 North America customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 61 North America customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 62 North America customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 63 North America customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 64 North America customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 65 North America customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 66 North America customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 67 North America customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 68 North America customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 69 North America customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 70 U.S. customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 71 U.S. customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 72 U.S. customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 73 U.S. customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 74 U.S. customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 75 U.S. customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 76 U.S. customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 77 U.S. customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 78 U.S. customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 79 U.S. customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 80 U.S. customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 81 U.S. customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 82 Canada customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 83 Canada customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 84 Canada customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 85 Canada customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 86 Canada customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 87 Canada customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 88 Canada customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 89 Canada customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 90 Canada customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 91 Canada customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 92 Canada customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 93 Canada customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 94 Europe customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 95 Europe customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 96 Europe customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 97 Europe customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 98 Europe customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 99 Europe customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 100 Europe customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 101 Europe customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 102 Europe customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 103 Europe customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 104 Europe customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 105 Europe customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 106 UK customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 107 UK customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 108 UK customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 109 UK customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 110 UK customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 111 UK customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 112 UK customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 113 UK customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 114 UK customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 115 UK customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 116 UK customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 117 UK customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 118 Germany customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 119 Germany customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 120 Germany customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 121 Germany customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 122 Germany customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 123 Germany customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 124 Germany customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 125 Germany customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 126 Germany customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 127 Germany customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 128 Germany customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 129 Germany customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 130 France customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 131 France customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 132 France customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 133 France customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 134 France customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 135 France customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 136 France customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 137 France customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 138 France customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 139 France customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 140 France customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 141 France customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 142 Italy customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 143 Italy customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 144 Italy customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 145 Italy customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 146 Italy customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 147 Italy customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 148 Italy customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 149 Italy customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 150 Italy customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 151 Italy customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 152 Italy customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 153 Italy customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 154 Spain customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 155 Spain customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 156 Spain customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 157 Spain customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 158 Spain customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 159 Spain customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 160 Sapin customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 161 Spain customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 162 Spain customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 163 Spain customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 164 Spain customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 165 Spain customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 166 Russia customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 167 Russia customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 168 Russia customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 169 Russia customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 170 Russia customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 171 Russia customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 172 Russia customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 173 Russia customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 174 Russia customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 175 Russia customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 176 Russia customer communications management (CCM) market, by End-user, 2018 - 2023 (USD Million)
• TABLE 177 Russia customer communications management (CCM) market, by End-user, 2024 - 2032 (USD Million)
• TABLE 178 Asia Pacific customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 179 Asia Pacific customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 180 Asia Pacific customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 181 Asia Pacific customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 182 Asia Pacific customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 183 Asia Pacific customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 184 Asia Pacific customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 185 Asia Pacific customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 186 Asia Pacific customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 187 Asia Pacific customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 188 Asia Pacific customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 189 Asia Pacific customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 190 China customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 191 China customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 192 China customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 193 China customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 194 China customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 195 China customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 196 China customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 197 China customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 198 China customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 199 China customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 200 China customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 201 China customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 202 India customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 203 India customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 204 India customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 205 India customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 206 India customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 207 India customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 208 India customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 209 India customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 210 India customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 211 India customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 212 India customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 213 India customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 214 Japan customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 215 Japan customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 216 Japan customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 217 Japan customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 218 Japan customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 219 Japan customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 220 Japan customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 221 Japan customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 222 Japan customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 223 Japan customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 224 Japan customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 225 Japan customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 226 South Korea customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 227 South Korea customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 228 South Korea customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 229 South Korea customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 230 South Korea customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 231 South Korea customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 232 South Korea customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 233 South Korea customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 234 South Korea customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 235 South Korea customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 236 South Korea customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 237 South Korea customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 238 Southeast Asia customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 239 Southeast Asia customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 240 Southeast Asia customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 241 Southeast Asia customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 242 Southeast Asia customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 243 Southeast Asia customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 244 Southeast Asia customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 245 Southeast Asia customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 246 Southeast Asia customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 247 Southeast Asia customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 248 Southeast Asia customer communications management (CCM) market, by End-user, 2018 - 2023 (USD Million)
• TABLE 249 Southeast Asia customer communications management (CCM) market, by End-user, 2024 - 2032 (USD Million)
• TABLE 250 ANZ customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 251 ANZ customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 252 ANZ customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 253 ANZ customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 254 ANZ customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 255 ANZ customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 256 ANZ customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 257 ANZ customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 258 ANZ customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 259 ANZ customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 260 ANZ customer communications management (CCM) market, by End-user, 2018 - 2023 (USD Million)
• TABLE 261 ANZ customer communications management (CCM) market, by End-user, 2024 - 2032 (USD Million)
• TABLE 262 Latin America customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 263 Latin America customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 264 Latin America customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 265 Latin America customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 266 Latin America customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 267 Latin America customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 268 Latin America customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 269 Latin America customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 270 Latin America customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 271 Latin America customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 272 Latin America customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 273 Latin America customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 274 Brazil customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 275 Brazil customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 276 Brazil customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 277 Brazil customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 278 Brazil customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 279 Brazil customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 280 Brazil customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 281 Brazil customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 282 Brazil customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 283 Brazil customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 284 Brazil customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 285 Brazil customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 286 Mexico customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 287 Mexico customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 288 Mexico customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 289 Mexico customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 290 Mexico customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 291 Mexico customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 292 Mexico customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 293 Mexico customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 294 Mexico customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 295 Mexico customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 296 Mexico customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 297 Mexico customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 298 Argentina customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 299 Argentina customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 300 Argentina customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 301 Argentina customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 302 Argentina customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 303 Argentina customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 304 Argentina customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 305 Argentina customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 306 Argentina customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 307 Argentina customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 308 Argentina customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 309 Argentina customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 310 MEA customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 311 MEA customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 312 MEA customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 313 MEA customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 314 MEA customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 315 MEA customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 316 MEA customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 317 MEA customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 318 MEA customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 319 MEA customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 320 MEA customer communications management (CCM) market, by End-user, 2018 - 2023 (USD Million)
• TABLE 321 MEA customer communications management (CCM) market, by End-user, 2024 - 2032 (USD Million)
• TABLE 322 UAE customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 323 UAE customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 324 UAE customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 325 UAE customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 326 UAE customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 327 UAE customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 328 UAE customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 329 UAE customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 330 UAE customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 331 UAE customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 332 UAE customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 333 UAE customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 334 South Africa customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 335 South Africa customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 336 South Africa customer communications management (CCM) market, by component, 2018 - 2023 (USD Million)
• TABLE 337 South Africa customer communications management (CCM) market, by component, 2024 - 2032 (USD Million)
• TABLE 338 South Africa customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 339 South Africa customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 340 South Africa customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 341 South Africa customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 342 South Africa customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 343 South Africa customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 344 South Africa customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 345 South Africa customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)
• TABLE 346 Saudi Arabia customer communications management (CCM) market, 2018 - 2023 (USD Million)
• TABLE 347 Saudi Arabia customer communications management (CCM) market, 2024 - 2032 (USD Million)
• TABLE 348 Saudi Arabia customer communications management (CCM) market, by channel, 2018 - 2023 (USD Million)
• TABLE 349 Saudi Arabia customer communications management (CCM) market, by channel, 2024 - 2032 (USD Million)
• TABLE 350 Saudi Arabia customer communications management (CCM) market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 351 Saudi Arabia customer communications management (CCM) market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 352 Saudi Arabia customer communications management (CCM) market, by organization size, 2018 - 2023 (USD Million)
• TABLE 353 Saudi Arabia customer communications management (CCM) market, by organization size, 2024 - 2032 (USD Million)
• TABLE 354 Saudi Arabia customer communications management (CCM) market, by end-user, 2018 - 2023 (USD Million)
• TABLE 355 Saudi Arabia customer communications management (CCM) market, by end-user, 2024 - 2032 (USD Million)

Charts & Figures

• FIG 1 GMI's report coverage in the global customer communications management (CCM) market
• FIG 2 Industry segmentation
• FIG 3 Forecast calculation
• FIG 4 Profile break-up of primary respondents
• FIG 5 Customer communications management (CCM) market 360 degree synopsis, 2018 - 2032
• FIG 6 Customer communications management (CCM) ecosystem analysis
• FIG 7 Profit margin analysis
• FIG 8 Growth potential analysis
• FIG 9 Porter's analysis
• FIG 10 PESTEL analysis
• FIG 11 Competitive analysis of major market players, 2023
• FIG 12 Competitive positioning matrix
• FIG 13 Strategic outlook matrix
• FIG 14 Customer communications management (CCM) market, by component, 2024 & 2032
• FIG 15 Customer communications management (CCM) market, by channel, 2024 & 2032
• FIG 16 Customer communications management (CCM) market, by deployment model, 2024 & 2032
• FIG 17 Customer communications management (CCM) market, by organization size, 2024 & 2032
• FIG 18 Customer communications management (CCM) market, by end-user, 2024 & 2032
• FIG 19 SWOT analysis, Adobe Inc.
• FIG 20 SWOT analysis, Cincom Systems
• FIG 21 SWOT analysis, Crawford Technologies
• FIG 22 SWOT analysis, Doxee S.p.A.
• FIG 23 SWOT analysis, Doxim
• FIG 24 SWOT analysis, Intense Technologies Ltd.
• FIG 25 SWOT analysis, Isis Papyrus
• FIG 26 SWOT analysis, Kofax Inc.
• FIG 27 SWOT analysis, Messagepoint
• FIG 28 SWOT analysis, Newgen Software Technologies Ltd.
• FIG 29 SWOT analysis, OpenText Corporation
• FIG 30 SWOT analysis, Oracle Corporation
• FIG 31 SWOT analysis, Pitney Bowes Inc.
• FIG 32 SWOT analysis, Quadient
• FIG 33 SWOT analysis, Ricoh company
• FIG 34 SWOT analysis, Sefas Innovation
• FIG 35 SWOT analysis, Smart Communications, Inc.
• FIG 36 SWOT analysis, Topdown Systems
• FIG 37 SWOT analysis, Xerox Corporation
• FIG 38 SWOT analysis, Zendesk

Customer Communications Management Market size is poised to expand at over 11% CAGR from 2024 to 2032 driven by the increasing demand for automated workflows. Lately, businesses across multiple industries are seeking customer communications management (CCM) solutions to streamline communication processes and reduce manual efforts by automating the creation, delivery, and tracking of customer communications. Automated workflows within these platforms ensure consistency, accuracy, and efficiency in managing diverse communication channels. With the growing emphasis on operational efficiency and quick response times, the adoption of CCM solutions with advanced automation capabilities is further increasing.

Moreover, the rapid innovations in CCM solutions, featuring advanced features and enhanced capabilities to attract businesses seeking cutting-edge communication tools will propel the market growth. For instance, in May 2023, Precisely introduced EngageOne RapidCX, the newest advancement in customer communications management, to improve and customize customer experiences, through data-driven communications.

The CCM industry is segmented into component, channel, deployment model, organization size, end-user, and region.

Based on component, the market value from the services segment is projected to gain significant traction between 2024 and 2032. CCM services encompassing consulting, implementation, training, and support, are playing a pivotal role in optimizing customer communication strategies. Many businesses are increasingly relying on service providers for the seamless integration of CCM solutions, personalized content creation, and efficient multichannel delivery. These services also ensure effective implementation, address unique business needs, and provide ongoing support for the CCM platforms.

In terms of end-user, the customer communications management market from the retail & e-commerce segment witnessed high demand in 2023 and may record substantial growth through 2032. This can be attributed to the increasing importance of effective customer communication for building relationships and driving brand loyalty. CCM solutions offer personalized and multichannel communication capabilities for optimizing customer interactions throughout the buyer's journey. Major retailers and e-commerce businesses are also leveraging CCM technology to deliver tailored promotions, transactional communications, and consistent branding across various touchpoints, boosting the segment growth.

Regionally, the Asia Pacific CCM industry is set to expand at a notable CAGR from 2024 to 2032 fueled by the dynamic business landscape and the increasing digital transformation initiatives across the region. Organizations in APAC are leveraging CCM solutions to streamline communication processes, deliver personalized content, and ensure regulatory compliance. Additionally, the diverse cultural and linguistic landscape of the region is amplifying the importance of personalized and multilingual communication, driving the adoption of solutions offering localization capabilities. Furthermore, the presence of booming e-commerce, banking, and telecommunications sectors will favor the regional market expansion.

Table of Contents

Chapter 1 Methodology & Scope

• 1.1 Market scope & definition
• 1.2 Base estimates & calculations
• 1.3 Forecast calculation
• 1.4 Data sources
  • 1.4.1 Primary
  • 1.4.2 Secondary
    • 1.4.2.1 Paid sources
    • 1.4.2.2 Public sources

Chapter 2 Executive Summary

• 2.1 Customer communications management (CCM) market 360 degree synopsis, 2018 - 2032
• 2.2 Business trends
  • 2.2.1 Total Addressable Market (TAM), 2024 - 2032
• 2.3 Regional trends
• 2.4 Component trends
• 2.5 Channel trends
• 2.6 Deployment model trends
• 2.7 Organization size trends
• 2.8 End-user trends

Chapter 3 Customer Communications Management (CCM) Industry Insights

• 3.1 Industry ecosystem analysis
• 3.2 Suppliers landscape
  • 3.2.1 Solution providers
  • 3.2.2 Service providers
  • 3.2.3 Technology providers
  • 3.2.4 End-users
• 3.3 Profit margin
• 3.4 Technology & innovation landscape
• 3.5 Patent analysis
• 3.6 Key news and initiatives
  • 3.6.1 Partnership/Collaboration
  • 3.6.2 Merger/Acquisition
  • 3.6.3 Investment
  • 3.6.4 Product launch & innovation
• 3.7 Regulatory landscape
• 3.8 Impact forces
  • 3.8.1 Growth drivers
    • 3.8.1.1 Increasing adoption of CCM solutions for customer engagement
    • 3.8.1.2 Rapid technological advancements in CCM solutions
    • 3.8.1.3 Integration of CCM technology with cloud to provide major business opportunities
    • 3.8.1.4 Increasing trend towards multichannel communications
  • 3.8.2 Industry pitfalls & challenges
    • 3.8.2.1 Data privacy and security concerns
    • 3.8.2.2 Integration complexity within existing it infrastructure
• 3.9 Growth potential analysis
• 3.10 Porter's analysis
• 3.11 PESTEL analysis

Chapter 4 Competitive Landscape, 2023

• 4.1 Introduction
• 4.2 Company market share, 2023
• 4.3 Competitive analysis of major market players, 2023
  • 4.3.1 OpenText Corporation
  • 4.3.2 Quadient
  • 4.3.3 Adobe Inc.
  • 4.3.4 Xerox Corporation
  • 4.3.5 Newgen Software Technologies Ltd.
  • 4.3.6 Oracle Corporation
  • 4.3.7 Cincom Systems
• 4.4 Competitive positioning matrix, 2023
• 4.5 Strategic outlook matrix, 2023

Chapter 5 Customer Communications Management (CCM) Market Estimates & Forecast, By Component (Revenue)

• 5.1 Key trends, by component
• 5.2 Solution
• 5.3 Services

Chapter 6 Customer Communications Management (CCM) Market Estimates & Forecast, By Channel (Revenue)

• 6.1 Key trends, by channel
• 6.2 Social Media
• 6.3 SMS
• 6.4 Email
• 6.5 Live Chat
• 6.6 Phone
• 6.7 Others

Chapter 7 Customer Communications Management (CCM) Market Estimates & Forecast, By Deployment Model (Revenue)

• 7.1 Key trends, by deployment model
• 7.2 On-premises
• 7.3 Cloud

Chapter 8 Customer Communications Management (CCM) Market Estimates & Forecast, By Organization Size (Revenue)

• 8.1 Key trends, by organization size
• 8.2 Large organization
• 8.3 SMEs

Chapter 9 Customer Communications Management (CCM) Market Estimates & Forecast, By End-user (Revenue)

• 9.1 Key trends, by end-user
• 9.2 BFSI
• 9.3 IT & telecom
• 9.4 Retail & E-commerce
• 9.5 Healthcare
• 9.6 Travel & Hospitality
• 9.7 Others

Chapter 10 Customer Communications Management (CCM) Market Estimates & Forecast, By Region (Revenue)

• 10.1 Key trends, by region
• 10.2 North America
  • 10.2.1 U.S.
  • 10.2.2 Canada
• 10.3 Europe
  • 10.3.1 UK
  • 10.3.2 Germany
  • 10.3.3 France
  • 10.3.4 Italy
  • 10.3.5 Spain
  • 10.3.6 Russia
• 10.4 Asia Pacific
  • 10.4.1 China
  • 10.4.2 India
  • 10.4.3 Japan
  • 10.4.4 South Korea
  • 10.4.5 Southeast Asia
  • 10.4.6 ANZ
• 10.5 Latin America
  • 10.5.1 Brazil
  • 10.5.2 Mexico
  • 10.5.3 Argentina
• 10.6 MEA
  • 10.6.1 UAE
  • 10.6.2 Saudi Arabia
  • 10.6.3 South Africa

Chapter 11 Company Profiles

• 11.1 Adobe Inc.
• 11.2 Cincom Systems
• 11.3 Crawford Technologies
• 11.4 Doxee S.p.A.
• 11.5 Doxim
• 11.6 Intense Technologies Ltd.
• 11.7 Isis Papyrus
• 11.8 Kofax Inc.
• 11.9 Messagepoint
• 11.10 Newgen Software Technologies Ltd.
• 11.11 OpenText Corporation
• 11.12 Oracle Corporation
• 11.13 Pitney Bowes Inc.
• 11.14 Quadient
• 11.15 Ricoh company
• 11.16 Sefas Innovation
• 11.17 Smart Communications, Inc.
• 11.18 Topdown Systems
• 11.19 Xerox Corporation
• 11.20 Zendesk