顧客コミュニケーション管理ソフトウェア市場規模、シェア、動向分析レポート：コンポーネント別、展開別、企業規模別、最終用途別、地域別、セグメント別予測、2024年～2030年

顧客コミュニケーション管理ソフトウェア市場規模・動向

顧客コミュニケーション管理ソフトウェアの世界市場規模は、2023年に20億7,000万米ドルと推定され、2024年から2030年にかけて13.2%のCAGRで成長すると予測されています。企業が複数のチャネルでパーソナライズされた一貫性のあるコミュニケーションを提供しようとする中で、顧客体験と顧客エンゲージメントを強化するニーズが高まっていることが、市場の成長を後押ししています。デジタルトランスフォーメーション・イニシアチブの採用拡大とオムニチャネル・コミュニケーション戦略の台頭が、高度な顧客コミュニケーション管理ソリューションの需要を促進しています。

また、多くの組織で急速にデジタル変革が進んでいることも、顧客コミュニケーション管理ソフトウェア市場の成長に大きく寄与しています。企業が顧客とのエンゲージメントをデジタル・チャネルに移行する傾向が強まるにつれ、効率的かつ効果的なコミュニケーション管理ソリューションの必要性が顕著になっています。顧客コミュニケーション管理ソフトウェアは、コミュニケーション・プロセスを合理化・自動化するツールを提供し、デジタル・チャネルと従来型チャネルの一貫性と正確性を確保します。これにより業務効率が向上し、銀行、保険、ヘルスケアなどの分野で特に重要な規制遵守の維持に役立ちます。

オムニチャネル・コミュニケーション・ソリューションに対する需要の高まりは、市場の重要な成長促進要因です。顧客がさまざまなコミュニケーション・チャネルでシームレスかつ一貫性のあるインタラクションを求めるようになっているため、企業はオムニチャネル・コミュニケーション戦略を採用する必要性を認識しています。オムニチャネル・コミュニケーション・ソリューションは、企業が統一された首尾一貫したメッセージを維持しながら、電子メール、SMS、ソーシャルメディア、ウェブポータルといった複数のタッチポイントを通じて顧客と関わることを可能にします。この機能は、使用するチャネルに関係なくインタラクションが円滑かつ継続的に行われることを保証するため、顧客体験を向上させるために不可欠です。

そのため、オムニチャネル・コミュニケーションが重視されるようになり、このような多面的なやり取りをサポートし、合理化するように設計された顧客コミュニケーション管理ソフトウェアの採用が加速しています。例えば、2022年11月、米国を拠点とする顧客コミュニケーション・マネジメントおよび決済ソリューション・プロバイダーのノルディス・テクノロジーズは、テキスト・メッセージング・サービスを強化するため、企業向けテキスト・メッセージング・ソリューションを専門とする米国企業、ソリューションズ・バイ・テキスト（SBT）と提携しました。この提携により、ノルディス・テクノロジーズの顧客は、SBTが提供する同社独自のExpresso 顧客コミュニケーション管理プラットフォームを通じて、単発のテキストメッセージから繰り返し使用されるルール順守のテキストメッセージまで、作成・発信できるようになります。ノルディス・テクノロジーズのこの進歩により、企業は、顧客エンゲージメントを高め、郵送費や印刷費を削減し、支払いプロセスを改善するために、テキストメッセージのスキームを実装し、調整することが容易になります。

人工知能（AI）と機械学習（ML）技術の顧客コミュニケーション管理ソフトウェアへの統合は、文書生成、パーソナライゼーション、コミュニケーション・ワークフローへの変革効果により、市場に影響を与えます。AIとMLは文書作成の自動化を可能にし、企業は大量のパーソナライズされた文書を迅速かつ正確に作成することができます。これらのテクノロジーは、膨大な量のデータを分析してパターンや嗜好を特定し、個々の顧客のニーズに合わせたカスタマイズされたコミュニケーションの自動作成を可能にします。

この自動化により、文書作成に必要な時間と労力が削減され、より高いレベルの正確性と一貫性が保証されます。例えば、米国を拠点とするコミュニケーション・プラットフォームのLeapXpert社は2024年3月、GenAIアプリケーションであるMaxenを発表しました。このアプリケーションは、リレーションシップ・マネージャーの効率を高め、顧客との対話の質を高めるように設計されています。WhatsApp、iMessage、SMS、音声通話などの様々な外部コミュニケーションチャネルからの情報を、SlackやMicrosoft Teamsなどの社内コラボレーションツール、顧客情報や企業知識とともに統合することで、Maxenは高度なコミュニケーションインテリジェンスを提供します。Maxenは、ライブインサイトとメッセージ推奨を提供することで、クライアントコミュニケーションを近代化します。

拡張性、柔軟性、費用対効果の高さから、クラウドベースの顧客コミュニケーション管理ソリューションへのシフトが、顧客コミュニケーション管理ソフトウェアの採用拡大に繋がっています。クラウドベースの顧客コミュニケーション管理ソリューションにより、企業はコミュニケーション・ニーズの拡大に合わせて業務をシームレスに拡張できます。クラウド・ソリューションは、ハードウェアやインフラへの大規模な先行投資の必要性を排除し、企業が使用するリソースに対してのみ支払う従量課金モデルを提供します。これにより、資本支出を削減し、あらゆる規模の企業が高度な顧客コミュニケーション管理機能にアクセスし、実装することが容易になります。また、需要に応じて迅速な拡張や縮小が可能なため、企業は不必要なコストをかけることなく、大量の通信を効果的に管理できます。

データ・プライバシーとセキュリティへの懸念が、市場の成長抑制要因となっています。機密性の高い顧客情報を扱うには、一般データ保護規則（GDPR）やカリフォルニア州消費者プライバシー法（CCPA）などの規制を厳守する必要があります。これらの規制は、顧客データの収集、保存、処理方法について厳格な要件を課しており、コンプライアンスを確保するために企業に大きな負担を強いています。これらのコンプライアンス対策の実施と維持に伴う複雑さとコストは、企業が顧客コミュニケーション管理ソフトウェアを採用したり、その利用を拡大したりすることを躊躇させる可能性があります。さらに、データ漏洩やコンプライアンス違反が発生した場合、厳しい罰則や風評被害を受ける可能性があるため、企業は顧客コミュニケーション管理ソリューションの全面的な導入に慎重になり、市場の成長を抑制する可能性があります。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 顧客コミュニケーション管理ソフトウェアの変数、動向、範囲

• 市場イントロダクション/系統展望
• 業界バリューチェーン分析
• 市場力学
  • 市場促進要因分析
  • 市場抑制要因分析
  • 業界の機会
• 顧客コミュニケーション管理ソフトウェア分析ツール
  • ポーターの分析
  • PESTEL分析

第4章 顧客コミュニケーション管理ソフトウェア：コンポーネント別推定・動向分析

• セグメントダッシュボード
• 顧客コミュニケーション管理ソフトウェア：コンポーネント別変動分析、2023年および2030年
• ソリューション
  • 市場規模の推定と予測、2018年-2030年
• サービス
  • 市場規模の推定と予測、2018年-2030年

第5章 顧客コミュニケーション管理ソフトウェア：展開別推定・動向分析

• セグメントダッシュボード
• 顧客コミュニケーション管理ソフトウェア：展開別変動分析、2023年および2030年
• オンプレミス
  • 市場規模の推定と予測、2018年-2030年
• クラウド
  • 市場規模の推定と予測、2018年-2030年

第6章 顧客コミュニケーション管理ソフトウェア：企業規模別推定・動向分析

• セグメントダッシュボード
• 顧客コミュニケーション管理ソフトウェア：企業規模別変動分析、2023年および2030年
• 中小企業
  • 市場規模の推定と予測、2018年-2030年
• 大企業
  • 市場規模の推定と予測、2018年-2030年

第7章 顧客コミュニケーション管理ソフトウェア：最終用途別推定・動向分析

• セグメントダッシュボード
• 顧客コミュニケーション管理ソフトウェアの業界別シェア 2023年と2030年
• BFSI
  • 市場規模の推定と予測、2018年-2030年
• 小売業とeコマース
  • 市場規模の推定と予測、2018年-2030年
• 通信・IT
  • 市場規模の推定と予測、2018年-2030年
• 製造業
  • 市場規模の推定と予測、2018年-2030年
• 運輸・物流
  • 市場規模の推定と予測、2018年-2030年
• 政府と防衛
  • 市場規模の推定と予測、2018年-2030年
• ヘルスケアとライフサイエンス
  • 市場規模の推定と予測、2018年-2030年
• メディアとエンターテイメント
  • 市場規模の推定と予測、2018年-2030年
• 旅行とホスピタリティ
  • 市場推計・予測、2018年-2030年
• その他
  • 市場推計・予測、2018年-2030年

第8章 顧客コミュニケーション管理ソフトウェア市場：地域別推定・動向分析

• 顧客コミュニケーション管理ソフトウェア市場シェア、地域別、2023年および2030年
• 北米
  • 市場推計・予測、2018年-2030年
  • コンポーネント別、2018年-2030年
  • 展開別、2018年-2030年
  • 企業規模別、2018年-2030年
  • 最終用途別、2018年-2030年
  • 米国
  • カナダ
  • メキシコ
• 欧州
  • コンポーネント別、2018年-2030年
  • 展開別、2018年-2030年
  • 企業規模別、2018年-2030年
  • 最終用途別、2018年-2030年
  • 英国
  • ドイツ
  • フランス
• アジア太平洋
  • 市場推計・予測、2018年-2030年
  • コンポーネント別、2018年-2030年
  • 展開別、2018年-2030年
  • 企業規模別、2018年-2030年
  • 最終用途別、2018年-2030年
  • 中国
  • インド
  • 日本
  • オーストラリア
  • 韓国
• ラテンアメリカ
  • 市場推計・予測、2018年-2030年
  • コンポーネント別、2018年-2030年
  • 展開別、2018年-2030年
  • 企業規模別、2018年-2030年
  • 最終用途別、2018年-2030年
  • ブラジル
• 中東・アフリカ
  • 市場推計・予測、2018年-2030年
  • コンポーネント別、2018年-2030年
  • 展開別、2018年-2030年
  • 企業規模別、2018年-2030年
  • 最終用途別、2018年-2030年
  • アラブ首長国連邦
  • サウジアラビア
  • 南アフリカ

第9章 競合情勢

• 主要市場参入企業による最近の動向と影響分析
• 企業分類
• 企業の市場シェア分析
• 企業ヒートマップ分析
• 戦略マッピング
  • 拡大
  • 合併と買収
  • パートナーシップとコラボレーション
  • 新製品の発売
  • 研究開発
• 企業プロファイル
  • Adobe
  • Capgemini
  • Newgen Software Technologies Limited
  • Open Text Corporation
  • Oracle
  • Precisely
  • Quadient
  • Sefas Innovation, Inc.
  • Smart Communications
  • Zendesk

List of Tables

• Table 1 Customer communication management software market, 2018 - 2030 (USD Billion)
• Table 2 Global customer communication management software market estimates and forecasts by region, 2018 - 2030 (USD Billion)
• Table 3 Global customer communication management software market estimates and forecasts by component, 2018 - 2030 (USD Billion)
• Table 4 Global customer communication management software market estimates and forecasts by deployment, 2018 - 2030 (USD Billion)
• Table 5 Global customer communication management software market estimates and forecasts by enterprise size, 2018 - 2030 (USD Billion)
• Table 6 Global customer communication management software market estimates and forecasts by end use, 2018 - 2030 (USD Billion)
• Table 7 Components market by region, 2018 - 2030 (USD Billion)
• Table 8 Solution market by region, 2018 - 2030 (USD Billion)
• Table 9 Services market by region, 2018 - 2030 (USD Billion)
• Table 10 Deployment mode market by region, 2018 - 2030 (USD Billion)
• Table 11 On-premise market by region, 2018 - 2030 (USD Billion)
• Table 12 Cloud training market by region, 2018 - 2030 (USD Billion)
• Table 13 Enterprise Size market by region, 2018 - 2030 (USD Billion)
• Table 14 SMEs market by region, 2018 - 2030 (USD Billion)
• Table 15 Large enterprises market by region, 2018 - 2030 (USD Billion)
• Table 16 End use market by region, 2018 - 2030 (USD Billion)
• Table 17 BFSI market by region, 2018 - 2030 (USD Billion)
• Table 18 Retail and e-commerce market by region, 2018 - 2030 (USD Billion)
• Table 19 Telecommunications and IT market by region, 2018 - 2030 (USD Billion)
• Table 20 Manufacturing market by region, 2018 - 2030 (USD Billion)
• Table 21 Transportation and logistics market by region, 2018 - 2030 (USD Billion)
• Table 22 Government and defence market by region, 2018 - 2030 (USD Billion)
• Table 23 Healthcare and life sciences market by region, 2018 - 2030 (USD Billion)
• Table 24 Media and entertainment market by region, 2018 - 2030 (USD Billion)
• Table 25 Travel and hospitality market by region, 2018 - 2030 (USD Billion)
• Table 26 Others market by region, 2018 - 2030 (USD Billion)
• Table 27 North America customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 28 North America customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 29 North America customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 30 North America customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 31 U.S. customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 32 U.S. customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 33 U.S. customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 34 U.S. customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 35 Canada customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 36 Canada customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 37 Canada customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 38 Canada customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 39 Mexico customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 40 Mexico customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 41 Mexico customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 42 Mexico customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 43 Europe customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 44 Europe customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 45 Europe customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 46 Europe customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 47 UK customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 48 UK customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 49 UK customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 50 UK customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 51 Germany customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 52 Germany customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 53 Germany customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 54 Germany customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 55 France customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 56 France customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 57 France customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 58 France customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 59 Asia Pacific customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 60 Asia Pacific customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 61 Asia Pacific customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 62 Asia Pacific customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 63 China customer communication management software market, by component, 2018 - 2030 (Revenue,USD Billion)
• Table 64 China customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 65 China customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 66 China customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 67 India management market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 68 India customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 69 India customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 70 India customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 71 Japan customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 72 Japan customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 73 Japan customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 74 Japan customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 75 Australia customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 76 Australia customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 77 Australia customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 78 Australia customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 79 South Korea customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 80 South Korea customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 81 South Korea customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 82 South Korea customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 83 Latin America customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 84 Latin America customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 85 Latin America customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 86 Latin America customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 87 Brazil customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 88 Brazil customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 89 Brazil customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 90 Brazil customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 91 MEA customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 92 MEA customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 93 MEA customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 94 MEA customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 95 UAE customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 96 UAE customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 97 UAE customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 98 UAE customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 99 Saudi Arabia customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 100 Saudi Arabia customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 101 Saudi Arabia customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 102 Saudi Arabia customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 103 South Africa customer communication management software market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 104 South Africa customer communication management software market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 105 South Africa customer communication management software market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 106 South Africa customer communication management software market, by end use, 2018 - 2030 (Revenue, USD Billion)

List of Figures

• Fig. 1 Customer Communication Management Software Market Segmentation
• Fig. 2 Market landscape
• Fig. 3 Information Procurement
• Fig. 4 Data Analysis Models
• Fig. 5 Market Formulation and Validation
• Fig. 6 Data Validating & Publishing
• Fig. 7 Market Snapshot
• Fig. 8 Segment Snapshot (1/3)
• Fig. 9 Segment Snapshot (2/3)
• Fig. 10 Segment Snapshot (3/3)
• Fig. 11 Competitive Landscape Snapshot
• Fig. 12 Customer Communication Management Software : Industry Value Chain Analysis
• Fig. 13 Customer Communication Management Software : Market Dynamics
• Fig. 14 Customer Communication Management Software : PORTER's Analysis
• Fig. 15 Customer Communication Management Software : PESTEL Analysis
• Fig. 16 Customer Communication Management Software Share by Component, 2023 & 2030 (USD Billion)
• Fig. 17 Customer Communication Management Software, by Component: Market Share, 2023 & 2030
• Fig. 18 Solution Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 19 Services Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 20 Customer Communication Management Software Share by Deployment, 2023 & 2030 (USD Billion)
• Fig. 21 Customer Communication Management Software Market, by Deployment: Market Share, 2023 & 2030
• Fig. 22 On-premise Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 23 Cloud Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 24 Customer Communication Management Software Share by Enterprise Size, 2023 & 2030 (USD Billion)
• Fig. 25 Customer Communication Management Software, by Enterprise Size: Market Share, 2023 & 2030
• Fig. 26 SMEs Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 27 Large Enterprises Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 28 Customer Communication Management Software Share by End Use, 2023 & 2030 (USD Billion)
• Fig. 29 Customer Communication Management Software , by End Use: Market Share, 2023 & 2030
• Fig. 30 Retail and e-commerce Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 31 Telecommunications and IT Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 32 Manufacturing Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 33 Transportation and Logistics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 34 Government and Defence Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 35 Healthcare and Life Sciences Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 36 Media and Entertainment Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 37 BFSI Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 38 Others Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 39 Media & Entertainment Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 40 Regional Market place: Key Takeaways
• Fig. 41 North America Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 42 U.S. Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 43 Canada Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 44 Mexico Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 45 Europe Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 46 UK Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 47 Germany Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 48 France Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 49 Asia Pacific Customer Communication Management Software Market Estimates and Forecast, 2018 - 2030 (USD Billion)
• Fig. 50 China Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 51 India Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 52 Japan Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 53 Australia Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 54 South Korea Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 55 Latin America Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 56 Brazil Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 57 MEA Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 58 Saudi Arabia Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 59 UAE Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 60 South Africa Customer Communication Management Software Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 61 Key Company Categorization
• Fig. 62 Company Market Positioning
• Fig. 63 Key Company Market Share Analysis, 2023
• Fig. 64 Strategic Framework

CCM Software Market Size & Trends

The global customer communication management software market size was estimated at USD 2.07 billion in 2023 and is expected to grow at a CAGR of 13.2% from 2024 to 2030. The increasing need for businesses to enhance customer experience and engagement drives the market's growth as companies seek to deliver personalized and consistent communications across multiple channels. The growing adoption of digital transformation initiatives and the rise of omnichannel communication strategies propel demand for advanced CCM solutions.

In addition, rapid digital transformation occurring in many organizations is a significant factor contributing to the growth of the CCM software market. As businesses increasingly move towards digital channels for customer engagement, the need for efficient and effective communication management solutions has become more pronounced. CCM software provides the tools to streamline and automate communication processes, ensuring consistency and accuracy across digital and traditional channels. This enhances operational efficiency and helps maintain regulatory compliance, which is particularly crucial in sectors such as banking, insurance, and healthcare.

The rise in demand for omnichannel communication solutions is an important growth driver of the market. As customers increasingly expect seamless and consistent interactions across various communication channels, businesses recognize the need to adopt omnichannel communication strategies. Omnichannel communication solutions enable companies to engage with their customers through multiple touchpoints- email, SMS, social media, and web portals while maintaining a unified and coherent message. This capability is essential for enhancing customer experience, as it ensures that interactions are smooth and continuous regardless of the channel used.

Therefore, the growing emphasis on omnichannel communication is boosting the adoption of CCM software designed to support and streamline these multifaceted interactions. For instance, in November 2022, Nordis Technologies, a U.S.-based customer communications management and payment solutions provider collaborated with Solutions by Text (SBT), a U.S.-based company specializing in text messaging solutions for businesses for augmenting its text messaging services. This partnership enables the clients of Nordis Technologies to create and disseminate both one-off and repetitive, rule-abiding text messages via the company's proprietary Expresso CCM platform, which is powered by SBT. This advancement by Nordis Technologies facilitates businesses in implementing and tailoring text message schemes to boost customer engagement, cut down on postage and printing expenditures, and improve payment processes.

The integration of Artificial Intelligence (AI) and Machine Learning (ML) technologies into CCM software impacts the market due to its transformative effect on document generation, personalization, and communication workflows. AI and ML enable the automation of document creation, allowing businesses to generate large volumes of personalized documents quickly and accurately. These technologies analyze vast amounts of data to identify patterns and preferences, enabling the automated creation of customized communications tailored to individual customer needs.

This automation reduces the time and effort required for document generation and ensures a higher level of accuracy and consistency, which is crucial for maintaining customer trust and satisfaction. For instance, in March 2024, LeapXpert, a U.S.-based communication platform, unveiled Maxen, a GenAI application. This application is designed to enhance the efficiency of relationship managers and boost the quality of their interactions with clients. By integrating information from various external communication channels such as WhatsApp, iMessage, SMS, and voice calls with internal collaboration tools, including Slack and Microsoft Teams, along with client information and corporate knowledge, Maxen delivers advanced Communication Intelligence. Maxen modernizes client communications by giving live insights and message recommendations.

The shift towards cloud-based CCM solutions due to their scalability, flexibility, and cost-effectiveness leads to the growing adoption of CCM software. Cloud-based CCM solutions allow businesses to scale their operations seamlessly as their communication needs grow. Cloud solutions eliminate the need for large upfront investments in hardware or infrastructure, offering a pay-as-you-go model where companies only pay for the resources they use. This reduces capital expenditure and makes it easier for businesses of all sizes to access and implement advanced CCM capabilities. The ability to quickly scale up or down based on demand ensures that businesses can effectively manage large volumes of communications without incurring unnecessary costs.

Data privacy and security concerns pose a restraint on the growth of the market. Handling sensitive customer information necessitates strict adherence to regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These regulations impose rigorous requirements on how customer data is collected, stored, and processed, placing a substantial burden on companies to ensure compliance. The complexity and cost associated with implementing and maintaining these compliance measures can deter businesses from adopting or expanding their use of CCM software. Moreover, the potential for severe financial penalties and reputational damage in the event of a data breach or non-compliance incident can make organizations cautious of fully embracing CCM solutions, thereby restraining market growth.

Global Customer Communication Management Software Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the customer communication management software market report based on component, deployment, enterprise size, end-use, and region.

• Component Outlook (Revenue, USD Billion, 2018 - 2030)
• Solution
• Services
• Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
• On-premise
• Cloud
• Enterprise Size Outlook (Revenue, USD Billion, 2018 - 2030)
• SMEs
• Large Enterprises
• End-use Outlook (Revenue, USD Billion, 2018 - 2030)
• Banking, Financial Services, and Insurance (BFSI)
• Retail and e-commerce
• Telecommunications and IT
• Manufacturing
• Transportation and Logistics
• Government and Defense
• Healthcare and Life Sciences
• Media and Entertainment
• Travel and Hospitality
• Others
• Regional Outlook (Revenue, USD Billion, 2018 - 2030)
• North America

U.S.

Canada

Mexico

• Europe

Germany

UK

France

• Asia Pacific

China

India

Japan

South Korea

Australia

• Latin America

Brazil

• Middle East & Africa

U.A.E

Saudi Arabia

South Africa

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Market Definitions
• 1.3. Research Methodology
  • 1.3.1. Information Procurement
  • 1.3.2. Information or Data Analysis
  • 1.3.3. Market Formulation & Data Visualization
  • 1.3.4. Data Validation & Publishing
• 1.4. Research Scope and Assumptions
  • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. Customer Communication Management Software Variables, Trends, & Scope

• 3.1. Market Introduction/Lineage Outlook
• 3.2. Industry Value Chain Analysis
• 3.3. Market Dynamics
  • 3.3.1. Market Drivers Analysis
  • 3.3.2. Market Restraints Analysis
  • 3.3.3. Industry Opportunities
• 3.4. Customer Communication Management Software Analysis Tools
  • 3.4.1. Porter's Analysis
    • 3.4.1.1. Bargaining power of the suppliers
    • 3.4.1.2. Bargaining power of the buyers
    • 3.4.1.3. Threats of substitution
    • 3.4.1.4. Threats from new entrants
    • 3.4.1.5. Competitive rivalry
  • 3.4.2. PESTEL Analysis
    • 3.4.2.1. Political landscape
    • 3.4.2.2. Economic and Social landscape
    • 3.4.2.3. Technological landscape
    • 3.4.2.4. Environmental landscape
    • 3.4.2.5. Legal landscape

Chapter 4. Customer Communication Management Software: Component Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. Customer Communication Management Software : Component Movement Analysis, 2023 & 2030 (USD Billion)
• 4.3. Solution
  • 4.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 4.4. Services
  • 4.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 5. Customer Communication Management Software: Deployment Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. Customer Communication Management Software : Deployment Movement Analysis, 2023 & 2030 (USD Billion)
• 5.3. On-premise
  • 5.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 5.4. Cloud
  • 5.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 6. Customer Communication Management Software: Enterprise Size Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. Customer Communication Management Software: Enterprise Size Movement Analysis, 2023 & 2030 (USD Billion)
• 6.3. SMEs
  • 6.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 6.4. Large Enterprises
  • 6.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 7. Customer Communication Management Software: End Use Estimates & Trend Analysis

• 7.1. Segment Dashboard
• 7.2. Customer Communication Management Software Share by Industry 2023 & 2030 (USD Billion)
• 7.3. BFSI
  • 7.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.4. Retail and e-commerce
  • 7.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.5. Telecommunications and IT
  • 7.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.6. Manufacturing
  • 7.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.7. Transportation and Logistics
  • 7.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.8. Government and Defense
  • 7.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.9. Healthcare and Life Sciences
  • 7.9.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.10. Media and Entertainment
  • 7.10.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.11. Travel and Hospitality
  • 7.11.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
• 7.12. Others
  • 7.12.1. Market estimates and forecast, 2018 - 2030 (USD Billion)

Chapter 8. Customer Communication Management Software Market: Regional Estimates & Trend Analysis

• 8.1. Customer Communication Management Software Market Share, By Region, 2023 & 2030 (USD Billion)
• 8.2. North America
  • 8.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.2.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.6. U.S.
    • 8.2.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.6.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.7. Canada
    • 8.2.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.7.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.8. Mexico
    • 8.2.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.8.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.8.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
• 8.3. Europe
  • 8.3.1. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.2. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.3. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.4. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.5. UK
    • 8.3.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.5.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.5.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.5.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.5.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.6. Germany
    • 8.3.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.6.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.7. France
    • 8.3.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.7.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
• 8.4. Asia Pacific
  • 8.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.4.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.6. China
    • 8.4.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.6.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.7. India
    • 8.4.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.7.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.8. Japan
    • 8.4.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.8.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.8.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.9. Australia
    • 8.4.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.9.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.9.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.9.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.9.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.10. South Korea
    • 8.4.10.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.10.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.10.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.10.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.10.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
• 8.5. Latin America
  • 8.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.5.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.6. Brazil
    • 8.5.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.5.6.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
• 8.6. Middle East & Africa
  • 8.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.6.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.6. UAE
    • 8.6.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.6.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.7. Saudi Arabia
    • 8.6.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.7.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.8. South Africa
    • 8.6.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.8.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.8.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)

Chapter 9. Competitive Landscape

• 9.1. Recent Developments & Impact Analysis by Key Market Participants
• 9.2. Company Categorization
• 9.3. Company Market Share Analysis
• 9.4. Company Heat Map Analysis
• 9.5. Strategy Mapping
  • 9.5.1. Expansion
  • 9.5.2. Mergers & Acquisition
  • 9.5.3. Partnerships & Collaborations
  • 9.5.4. New Product Launches
  • 9.5.5. Research And Development
• 9.6. Company Profiles
  • 9.6.1. Adobe
    • 9.6.1.1. Participant's Overview
    • 9.6.1.2. Financial Performance
    • 9.6.1.3. Product Benchmarking
    • 9.6.1.4. Recent Developments
  • 9.6.2. Capgemini
    • 9.6.2.1. Participant's Overview
    • 9.6.2.2. Financial Performance
    • 9.6.2.3. Product Benchmarking
    • 9.6.2.4. Recent Developments
  • 9.6.3. Newgen Software Technologies Limited
    • 9.6.3.1. Participant's Overview
    • 9.6.3.2. Financial Performance
    • 9.6.3.3. Product Benchmarking
    • 9.6.3.4. Recent Developments
  • 9.6.4. Open Text Corporation
    • 9.6.4.1. Participant's Overview
    • 9.6.4.2. Financial Performance
    • 9.6.4.3. Product Benchmarking
    • 9.6.4.4. Recent Developments
  • 9.6.5. Oracle
    • 9.6.5.1. Participant's Overview
    • 9.6.5.2. Financial Performance
    • 9.6.5.3. Product Benchmarking
    • 9.6.5.4. Recent Developments
  • 9.6.6. Precisely
    • 9.6.6.1. Participant's Overview
    • 9.6.6.2. Financial Performance
    • 9.6.6.3. Product Benchmarking
    • 9.6.6.4. Recent Developments
  • 9.6.7. Quadient
    • 9.6.7.1. Participant's Overview
    • 9.6.7.2. Financial Performance
    • 9.6.7.3. Product Benchmarking
    • 9.6.7.4. Recent Developments
  • 9.6.8. Sefas Innovation, Inc.
    • 9.6.8.1. Participant's Overview
    • 9.6.8.2. Financial Performance
    • 9.6.8.3. Product Benchmarking
    • 9.6.8.4. Recent Developments
  • 9.6.9. Smart Communications
    • 9.6.9.1. Participant's Overview
    • 9.6.9.2. Financial Performance
    • 9.6.9.3. Product Benchmarking
    • 9.6.9.4. Recent Developments
  • 9.6.10. Zendesk
    • 9.6.10.1. Participant's Overview
    • 9.6.10.2. Financial Performance
    • 9.6.10.3. Product Benchmarking
    • 9.6.10.4. Recent Developments