顧客コミュニケーション管理の世界市場レポート 2025年

顧客コミュニケーション管理の市場規模は、今後数年で急成長が見込まれます。2029年の年間平均成長率（CAGR）は13.4％で、28億8,000万米ドルに成長します。予測期間における成長の要因としては、オムニチャネルによる顧客エンゲージメントの拡大、インタラクティブでダイナミックなコンテンツに対する需要の増加、顧客コミュニケーションにおけるプライバシーとデータセキュリティの重視、クラウドベースの顧客コミュニケーション管理ソリューションの成長などが挙げられます。予測期間における主な動向としては、顧客コミュニケーションにおけるパーソナライゼーションとハイパーパーソナライゼーション、顧客関係管理（CRM）システムとの統合、会話型コミュニケーションとチャットボットベースのコミュニケーションの台頭、リッチメディアと対話型ドキュメントの採用、自動化されたセルフサービス型顧客コミュニケーションへのシフトなどが挙げられます。

世界中でスマートフォンの普及が進んでいることが、顧客コミュニケーション管理市場の成長を促進しています。スマートフォンの普及率とは、携帯電話市場全体と比較したアクティブな携帯電話契約数のことです。スマートフォンは、ライブチャットによる問い合わせ、電子メールによる機能リクエストの投下、SMS/MMS、レスポンシブデザインのモバイルエクスペリエンス、アプリ内通知など、幅広いメディアを通じた顧客コミュニケーションの管理に使用されています。例えば、2023年2月、英国の金融行為当局であるUswitch Limitedによると、英国のモバイル接続数は、前年比3.8％増の7,180万件に達し、約260万件の接続が追加されました。さらに、英国の人口は2025年までに6,830万人に拡大し、人口の95％にあたる約6,500万人がスマートフォンを所有すると予測されています。そのため、スマートフォンの普及が今後数年間の市場成長を促進すると予想されます。

クラウドコンピューティングの採用拡大が顧客コミュニケーション管理市場の成長を促進しています。クラウドコンピューティングとは、サーバー、ストレージ、データベース、ネットワーキング、ソフトウェア、分析などのコンピューティングサービスをインターネット経由で提供し、より迅速なイノベーション、柔軟なリソース、コスト効率の高いソリューションを提供する技術モデルを指します。クラウドコンピューティングは、スケーラビリティ、コスト効率、アクセシビリティ、俊敏性を提供することで、顧客とのコミュニケーション管理を強化します。また、クラウドベースのソリューションは、災害復旧、冗長性、ソフトウェアの自動更新を提供し、顧客コミュニケーションの管理を簡素化します。例えば、米国を拠点とする経営コンサルティング会社Gartnerによると、2027年までに企業の50％以上が業界のクラウドプラットフォームを利用し、ビジネスイニシアティブを加速させるといいます。そのため、クラウドコンピューティングの採用拡大が、顧客コミュニケーション管理市場の成長を牽引しています。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 市場- 金利、インフレ、地政学、コロナ禍、回復が市場に与える影響を含むマクロ経済シナリオ

第5章 世界の成長分析と戦略分析フレームワーク

• 世界の顧客コミュニケーション管理市場のPESTEL分析（政治、社会、技術、環境、法的要因、促進要因、抑制要因）
• 最終用途産業の分析
• 世界の顧客コミュニケーション管理市場の成長率分析
• 世界の顧客コミュニケーション管理市場の実績：規模と成長、2019～2024年
• 世界の顧客コミュニケーション管理市場の予測：規模と成長、2024～2029年、2034年
• 世界の顧客コミュニケーション管理総アドレス可能市場（TAM）

第6章 市場セグメンテーション

• 世界の顧客コミュニケーション管理市場：コンポーネント別、実績と予測、2019～2024年、2024～2029年、2034年
• ソリューション
• サービス
• 世界の顧客コミュニケーション管理市場：展開モード別、実績と予測、2019～2024年、2024～2029年、2034年
• オンプレミス
• クラウド
• 世界の顧客コミュニケーション管理市場：組織規模別、実績と予測、2019～2024年、2024～2029年、2034年
• 大企業
• 中小企業
• 世界の顧客コミュニケーション管理市場：業界別、実績と予測、2019～2024年、2024～2029年、2034年
• IT・通信
• 小売・eコマース
• BFSI
• ヘルスケア
• 旅行・ホスピタリティ
• 政府
• 公益事業
• その他の業種
• 世界の顧客コミュニケーション管理市場：ソリューションのサブセグメンテーション：タイプ別、実績と予測、2019～2024年、2024～2029年、2034年
• ドキュメント生成ソリューション
• 顧客エンゲージメントソリューション
• ワークフロー自動化ソリューション
• 分析・レポートソリューション
• 世界の顧客コミュニケーション管理市場：サービスのサブセグメンテーション：タイプ別、実績と予測、2019～2024年、2024～2029年、2034年
• コンサルティングサービス
• 実装サービス
• サポートおよびメンテナンスサービス
• トレーニングサービス

第7章 地域別・国別分析

• 世界の顧客コミュニケーション管理市場：地域別、実績と予測、2019～2024年、2024～2029年、2034年
• 世界の顧客コミュニケーション管理市場：国別、実績と予測、2019～2024年、2024～2029年、2034年

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

• 顧客コミュニケーション管理市場：競合情勢
• 顧客コミュニケーション管理市場：企業プロファイル
  • Adobe Inc. Overview, Products and Services, Strategy and Financial Analysis
  • Capgemini SE Overview, Products and Services, Strategy and Financial Analysis
  • CEDAR CX Technologies Overview, Products and Services, Strategy and Financial Analysis
  • Open Text Corporation Overview, Products and Services, Strategy and Financial Analysis
  • Sefas Innovation Inc. Overview, Products and Services, Strategy and Financial Analysis

第31章 その他の大手企業と革新的企業

• ABBYY Solutions Ltd.
• Avaya LLC.
• BCC Software LLC.
• Broadridge Financial Solutions Inc.
• Cincom Systems
• Cognizant Technology Solutions Pvt Ltd.
• Crawford Technologies Inc.
• Dell Technologies Inc.
• Doxee S. p. A.
• Exela Technologies Inc.
• GMC Software AG
• Hewlett Packard Enterprise Development LP
• Kofax Inc.
• Messagepoint Inc.
• Newgen Software Technologies Limited

第32章 世界市場競合ベンチマーキングとダッシュボード

第33章 主要な合併と買収

第34章 市場の最近の動向

第35章 市場の潜在力が高い国、セグメント、戦略

• 顧客コミュニケーション管理市場2029年-最も新しい機会を提供する国
• 顧客コミュニケーション管理市場2029年-最も新しい機会を提供するセグメント
• 顧客コミュニケーション管理市場2029年-成長戦略
  • 市場動向に基づく戦略
  • 競合の戦略

第36章 付録

Customer communication management refers to software for improving production, delivery, storage, and outbound communications retrieval to customers. A centralized CCM platform that enables real-time, cross-channel, interactive conversations improve customer experience substantially. The customer communication management is used to facilitate customer interactions and improve sharing, storage, and retrieval of customer communications using various tools and processes.

The main components of customer communications management are solutions and services. Customer communications management solutions provide integrated custom-made capabilities for consumers across websites, stores, call centers, mobile applications, social media, emails, virtual assistants, and other touchpoints. It includes management and customer communications automation in media such as SMS, print, email, and web pages. The deployment modes are on-premises and cloud. Large, small and medium enterprises in IT and telecom, retail and eCommerce, BFSI, healthcare, travel and hospitality, government, utilities, and other verticals use customer communications management.

The customer communication management market research report is one of a series of new reports from The Business Research Company that provides customer communication management market statistics, including customer communication management industry global market size, regional shares, competitors with a customer communication management market share, detailed customer communication management market segments, market trends and opportunities, and any further data you may need to thrive in the customer communication management industry. This customer communication management market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The customer communications management market size has grown strongly in recent years. It will grow from $1.59 billion in 2024 to $1.75 billion in 2025 at a compound annual growth rate (CAGR) of 9.8%. The growth in the historic period can be attributed to adoption of multichannel communication strategies, growth in customer-centric business models, emphasis on regulatory compliance in communications, advances in digital and personalized marketing, increase in customer experience optimization.

The customer communications management market size is expected to see rapid growth in the next few years. It will grow to $2.88 billion in 2029 at a compound annual growth rate (CAGR) of 13.4%. The growth in the forecast period can be attributed to expansion of omnichannel customer engagement, increased demand for interactive and dynamic content, emphasis on privacy and data security in customer communications, growth in cloud-based customer communications management solutions. Major trends in the forecast period include personalization and hyper personalization in customer communications, integration with customer relationship management (CRM) systems, rise of conversational and chatbot-based communications, adoption of rich media and interactive documents, shift towards automated and self-service customer communications.

An increase in smartphone penetration across the globe is driving the growth of the customer communication management market. Smartphone penetration refers to the quantity of active mobile phone subscriptions compared to the overall market for mobile phones. Smartphones are used to manage customer communications across a wide range of media, such as queries via live chat, dropping a feature request via email, SMS/MMS, responsive design mobile experiences, and in-app notifications. For instance, in February 2023, according to Uswitch Limited, a UK-based financial conduct authority, mobile connections in the UK reached 71. 8 million, showing a 3. 8% increase from the previous year, totaling approximately 2. 6 million additional connections. Furthermore, it is projected that the UK's population will expand to 68. 3 million by 2025, with an estimated 95% of the population, or around 65 million individuals, owning a smartphone. Therefore, an increase in smartphone penetration is expected to propel market growth over the coming years.

Growing adoption of cloud computing is driving the growth of the customer communication management market. Cloud computing refers to technology model that involves delivery of computing services, including servers, storage, databases, networking, software, analytics, and more, over the internet to offer faster innovation, flexible resources, and cost-effective solutions. Cloud computing enhances customer communication management by providing scalability, cost-effectiveness, accessibility, and agility. Cloud-based solutions also offer disaster recovery, redundancy, and automated software updates, simplifying the management of customer communications. For instance, according to Gartner, a US based management consulting company, by 2027, more than 50% of enterprises will use industry cloud platforms to accelerate their business initiatives. Therefore, growing adoption of cloud computing is driving the growth of the customer communication management market.

Technological advancements are becoming increasingly important in the customer communication management (CCM) market. Leading companies are focusing on incorporating innovations such as artificial intelligence, machine learning, natural language processing (NLP), automation, cloud-based solutions, and advanced analytics. These technologies enable businesses to provide more personalized, efficient, and scalable customer communications, improving customer engagement and satisfaction across multiple channels. This approach ensures coordinated and consistent communication throughout the customer experience. For example, in May 2023, a US-based software company specializing in data integrity tools launched EngageOne RapidCX, designed to revolutionize Customer Communication Management, particularly in highly regulated industries.

Major companies operating in the customer communication management are focused on advancement innovative solution such as customer experience management (CXM) solution with cloud and AI capabilities to automate the process of customer communication management to sustain their position in the market. For instance, in May 2023, Intense Technologies Limited, an India based company that provides software services, announced the development of a new customer experience management (CXM) solution with cloud and AI capabilities to automate the process of customer communication management. A Customer Experience Management (CXM) solution equipped with cloud and AI capabilities offers businesses a powerful tool to enhance customer interactions. By leveraging the cloud for scalability and AI for personalized insights, CXM solutions enable organizations to deliver exceptional customer experiences, driving customer loyalty and business growth.

In April 2023, Nextiva, a U.S.-based company specializing in cloud communication and customer engagement solutions, acquired Simplify360. This acquisition aims to enhance Nextiva's customer support capabilities by integrating Simplify360's AI-driven tools, allowing for a seamless experience across various communication channels for businesses of all sizes. Simplify360, an India-based AI customer experience platform, focuses on leveraging artificial intelligence and automation to improve customer support across multiple communication channels.

Major companies operating in the customer communications management market include Adobe Inc., Capgemini SE, CEDAR CX Technologies, Open Text Corporation, Sefas Innovation Inc., ABBYY Solutions Ltd., Avaya LLC., BCC Software LLC., Broadridge Financial Solutions Inc., Cincom Systems, Cognizant Technology Solutions Pvt Ltd., Crawford Technologies Inc., Dell Technologies Inc., Doxee S. p. A., Exela Technologies Inc., GMC Software AG, Hewlett Packard Enterprise Development LP, Kofax Inc., Messagepoint Inc., Newgen Software Technologies Limited, Hyland Software Inc., Objectif Lune Inc., OneSpan Inc., Oracle Corporation, Pitney Bowes Inc., The Ricoh Company Ltd., Xerox Corporation., Zoho Corporation.

North America was the largest region in the customer communications management market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer communications management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the customer communications management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The customer communication management market includes revenues earned by entities by providing marketing, new product introductions, renewal notifications, claims correspondence and documentation, and bill and payment notifications. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Customer Communications Management Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer communications management market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for customer communications management ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer communications management market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Component: Solution; Services
• 2) By Deployment Mode: On-Premises; Cloud
• 3) By Organization Size: Large Enterprises; Small And Medium Enterprises
• 4) By Vertical: IT And Telecom; Retail And eCommerce; BFSI; Healthcare; Travel And Hospitality; Government; Utilities; Other Verticals
• Subsegments:
• 1) By Solution: Document Generation Solutions; Customer Engagement Solutions; Workflow Automation Solutions; Analytics And Reporting Solutions
• 2) By Services: Consulting Services; Implementation Services; Support And Maintenance Services; Training Services
• Companies Mentioned: Adobe Inc.; Capgemini SE; CEDAR CX Technologies; Open Text Corporation; Sefas Innovation Inc.
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Customer Communications Management Market Characteristics

3. Customer Communications Management Market Trends And Strategies

4. Customer Communications Management Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market

5. Global Customer Communications Management Growth Analysis And Strategic Analysis Framework

• 5.1. Global Customer Communications Management PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
• 5.2. Analysis Of End Use Industries
• 5.3. Global Customer Communications Management Market Growth Rate Analysis
• 5.4. Global Customer Communications Management Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
• 5.5. Global Customer Communications Management Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
• 5.6. Global Customer Communications Management Total Addressable Market (TAM)

6. Customer Communications Management Market Segmentation

• 6.1. Global Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Solution
• Services
• 6.2. Global Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• On-Premises
• Cloud
• 6.3. Global Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Large Enterprises
• Small And Medium Enterprises
• 6.4. Global Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• IT And Telecom
• Retail And eCommerce
• BFSI
• Healthcare
• Travel And Hospitality
• Government
• Utilities
• Other Verticals
• 6.5. Global Customer Communications Management Market, Sub-Segmentation Of Solution, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Document Generation Solutions
• Customer Engagement Solutions
• Workflow Automation Solutions
• Analytics And Reporting Solutions
• 6.6. Global Customer Communications Management Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Consulting Services
• Implementation Services
• Support And Maintenance Services
• Training Services

7. Customer Communications Management Market Regional And Country Analysis

• 7.1. Global Customer Communications Management Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 7.2. Global Customer Communications Management Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Customer Communications Management Market

• 8.1. Asia-Pacific Customer Communications Management Market Overview
• Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.3. Asia-Pacific Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.4. Asia-Pacific Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Customer Communications Management Market

• 9.1. China Customer Communications Management Market Overview
• 9.2. China Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.3. China Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.4. China Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Customer Communications Management Market

• 10.1. India Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.2. India Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.3. India Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Customer Communications Management Market

• 11.1. Japan Customer Communications Management Market Overview
• 11.2. Japan Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.3. Japan Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.4. Japan Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Customer Communications Management Market

• 12.1. Australia Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.2. Australia Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.3. Australia Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Customer Communications Management Market

• 13.1. Indonesia Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.2. Indonesia Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.3. Indonesia Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Customer Communications Management Market

• 14.1. South Korea Customer Communications Management Market Overview
• 14.2. South Korea Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.3. South Korea Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.4. South Korea Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Customer Communications Management Market

• 15.1. Western Europe Customer Communications Management Market Overview
• 15.2. Western Europe Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.3. Western Europe Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.4. Western Europe Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Customer Communications Management Market

• 16.1. UK Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.2. UK Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.3. UK Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Customer Communications Management Market

• 17.1. Germany Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.2. Germany Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.3. Germany Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Customer Communications Management Market

• 18.1. France Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.2. France Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.3. France Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Customer Communications Management Market

• 19.1. Italy Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.2. Italy Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.3. Italy Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Customer Communications Management Market

• 20.1. Spain Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.2. Spain Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.3. Spain Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Customer Communications Management Market

• 21.1. Eastern Europe Customer Communications Management Market Overview
• 21.2. Eastern Europe Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.3. Eastern Europe Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.4. Eastern Europe Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Customer Communications Management Market

• 22.1. Russia Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.2. Russia Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.3. Russia Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Customer Communications Management Market

• 23.1. North America Customer Communications Management Market Overview
• 23.2. North America Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.3. North America Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.4. North America Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Customer Communications Management Market

• 24.1. USA Customer Communications Management Market Overview
• 24.2. USA Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.3. USA Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.4. USA Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Customer Communications Management Market

• 25.1. Canada Customer Communications Management Market Overview
• 25.2. Canada Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.3. Canada Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.4. Canada Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Customer Communications Management Market

• 26.1. South America Customer Communications Management Market Overview
• 26.2. South America Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.3. South America Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.4. South America Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Customer Communications Management Market

• 27.1. Brazil Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.2. Brazil Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.3. Brazil Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Customer Communications Management Market

• 28.1. Middle East Customer Communications Management Market Overview
• 28.2. Middle East Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.3. Middle East Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.4. Middle East Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Customer Communications Management Market

• 29.1. Africa Customer Communications Management Market Overview
• 29.2. Africa Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.3. Africa Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.4. Africa Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Customer Communications Management Market Competitive Landscape And Company Profiles

• 30.1. Customer Communications Management Market Competitive Landscape
• 30.2. Customer Communications Management Market Company Profiles
  • 30.2.1. Adobe Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.2. Capgemini SE Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.3. CEDAR CX Technologies Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.4. Open Text Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.5. Sefas Innovation Inc. Overview, Products and Services, Strategy and Financial Analysis

31. Customer Communications Management Market Other Major And Innovative Companies

• 31.1. ABBYY Solutions Ltd.
• 31.2. Avaya LLC.
• 31.3. BCC Software LLC.
• 31.4. Broadridge Financial Solutions Inc.
• 31.5. Cincom Systems
• 31.6. Cognizant Technology Solutions Pvt Ltd.
• 31.7. Crawford Technologies Inc.
• 31.8. Dell Technologies Inc.
• 31.9. Doxee S. p. A.
• 31.10. Exela Technologies Inc.
• 31.11. GMC Software AG
• 31.12. Hewlett Packard Enterprise Development LP
• 31.13. Kofax Inc.
• 31.14. Messagepoint Inc.
• 31.15. Newgen Software Technologies Limited

32. Global Customer Communications Management Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Customer Communications Management Market

34. Recent Developments In The Customer Communications Management Market

35. Customer Communications Management Market High Potential Countries, Segments and Strategies

• 35.1 Customer Communications Management Market In 2029 - Countries Offering Most New Opportunities
• 35.2 Customer Communications Management Market In 2029 - Segments Offering Most New Opportunities
• 35.3 Customer Communications Management Market In 2029 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer