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ヘルスケアにおける顧客コミュニケーション管理ソフトウェア市場規模、シェア、動向分析レポート：コンポーネント別、展開別、最終用途別、セグメント動向：2024年～2030年

Customer Communication Management Software In Healthcare Market Size, Share & Trends Analysis Report By Component (Software, Services), By Deployment, By End-use, And Segment Forecasts, 2024 - 2030

出版日
ページ情報
英文 100 Pages
納期
2～10営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=157.10円
ヘルスケアにおける顧客コミュニケーション管理ソフトウェア市場規模、シェア、動向分析レポート：コンポーネント別、展開別、最終用途別、セグメント動向：2024年～2030年
出版日: 2024年07月11日
発行: Grand View Research
ページ情報: 英文 100 Pages
納期: 2～10営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

市場規模と動向

ヘルスケアにおける顧客コミュニケーション管理ソフトウェアの世界市場規模は、2023年に4億4,400万米ドルと推計され、2024年から2030年にかけてCAGR 10.8％で成長すると予測されています。この背景には、患者のエンゲージメントと満足度を重視する傾向が強まり、ヘルスケアプロバイダーが患者とのコミュニケーションを強化するためにCCMソリューションを採用するようになったことがあります。

例えば、2022年9月、スマートコミュニケーションズTMは、保険プラットフォームのダッククリークとの統合強化を発表しました。これらの追加コネクタは、パーソナライズされたインタラクティブな会話や拡張可能なデジタル体験を促進することで、保険会社が保険契約者のデジタル嗜好に対応できるよう支援します。これらのソフトウェアシステムは、様々なチャネルを通じてパーソナライズされた対話を促進し、患者の体験とロイヤルティを向上させます。さらに、AIと機械学習の進歩により、顧客コミュニケーション管理（CCM）ソフトウェアが予測分析とパーソナライズされたコミュニケーション戦略を提供できるようになり、市場の成長をさらに促進しています。

CCMソフトウェアは、パーソナライズされたタイムリーなコミュニケーションを可能にすることで、患者のエンゲージメントと満足度を高める上で重要な役割を果たしています。ヘルスケア組織はこれらのプラットフォームを活用して、予約リマインダーの送信、検査結果の安全な配信、個々の患者のニーズに合わせた教育コンテンツの提供などを行っています。積極的なコミュニケーションを促進し、患者からの問い合わせに迅速に対応することで、CCMソフトウェアは患者の転帰と全体的な満足度の向上に役立ちます。さらに、これらのプラットフォームは電子カルテ（EHR）システムと統合できるため、シームレスな情報交換が可能になり、ケアコーディネーションと患者と医療者の関係が強化されます。

さらに、AI、機械学習、自然言語処理の進歩は、CCMソフトウェアの機能を変革し、よりインテリジェントで適応性の高いものにしています。AIを活用した機能により、患者のニーズを予測する予測分析、応答の自動化、行動パターンや嗜好に基づくコミュニケーション戦略のパーソナライズが可能になります。さらに、CCMプラットフォームに統合されたチャットボットやバーチャルアシスタントなどのイノベーションは、リアルタイムの支援やサポートを提供することで、患者との対話を強化します。例えば、2024年6月、Heygent Dental AIは新しいConversational Dental AI Receptionistソフトウェアを発表しました。この患者エンゲージメント・コミュニケーション・プラットフォームは、最先端のソフトウェア機能で開発された高度なAI技術を活用しています。テクノロジーが進化し続ける中、ヘルスケアにおけるCCMソフトウェアはますます洗練され、患者エンゲージメント、業務効率、ヘルスケア提供の全体的な成果の向上を促進する態勢が整っています。

さらに、ヘルスケアにおけるデジタル変革の進行は、業務プロセスを合理化し、効率を向上させるCCMソフトウェアの採用を促進しています。これらのソフトウェア・ソリューションは、予約スケジューリングや請求通知などの日常的なコミュニケーション・タスクを自動化することで、管理者の負担を軽減し、スタッフが患者のケアに専念できるようにします。統合されたCCMプラットフォームは、Eメール、SMS、患者ポータルなど、複数のチャネルを介したシームレスなコミュニケーションを可能にし、コミュニケーションの有効性とオペレーションの俊敏性を高めます。コミュニケーション・ワークフローを一元化し、アナリティクス主導の洞察を活用することで、ヘルスケア組織はコスト削減を達成し、リソース配分を最適化し、よりパーソナライズされたケア体験を提供することができます。

ヘルスケアにおける顧客コミュニケーション管理ソフトウェアの世界市場レポートセグメンテーション

このレポートは、2018年から2030年にかけての世界、地域、国レベルでの収益成長を予測し、各サブセグメントにおける最新の業界動向と機会に関する分析を提供しています。この調査のため、Grand View Research社は世界のヘルスケアにおける顧客コミュニケーション管理ソフトウェア市場レポートをコンポーネント、展開、最終用途、地域に基づいてセグメント化しています。

  • コンポーネントの展望（売上高、2018年～2030年）。
  • ソフトウェア。
  • サービス。
  • 展開の展望（売上高、2018年～2030年）。
  • オンプレミス。
  • クラウドベース。
  • ハイブリッド。
  • 最終用途の展望（売上高、2018年～2030年）。
  • ヘルスケアプロバイダー。
  • ヘルスケア支払者。
  • ライフサイエンス企業。
  • その他。
  • 地域別展望（売上高、2018年～2030年）。
  • 北米。

米国。

カナダ

  • 欧州.

英国

ドイツ

フランス

イタリア

スペイン

ノルウェー

デンマーク

スウェーデン

  • アジア太平洋

日本

中国

インド

オーストラリア

韓国

タイ

  • ラテンアメリカ

ブラジル

アルゼンチン

メキシコ

  • 中東＆アフリカ

南アフリカ

サウジアラビア

アラブ首長国連邦

クウェート

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 ヘルスケア市場における顧客コミュニケーション管理ソフトウェアの変数、動向、範囲

  • 市場系統の見通し
    • 親市場の見通し
    • 関連/付随市場の見通し
  • 市場力学
    • 市場 促進要因分析
    • 市場抑制要因分析
  • ヘルスケア市場分析ツールにおける顧客コミュニケーション管理ソフトウェア
    • 業界分析- ポーターのファイブフォース分析
    • PESTEL分析

第4章 ヘルスケア市場における顧客コミュニケーション管理ソフトウェア：コンポーネントの推定・動向分析

  • セグメントダッシュボード
  • ヘルスケア市場における顧客コミュニケーション管理ソフトウェア：コンポーネントの変動分析
  • ヘルスケア市場における顧客コミュニケーション管理ソフトウェアのコンポーネント別展望
  • 2018年から2030年までの市場規模と予測および動向分析
  • ソフトウェア
  • サービス

第5章 ヘルスケア市場における顧客コミュニケーション管理ソフトウェア：展開推定・動向分析

  • セグメントダッシュボード
  • ヘルスケア市場における顧客コミュニケーション管理ソフトウェア：展開変動分析
  • ヘルスケア市場における顧客コミュニケーション管理ソフトウェアの展開展望
  • 2018年から2030年までの市場規模と予測および動向分析
  • オンプレミス
  • クラウドベース
  • ハイブリッド

第6章 ヘルスケア市場における顧客コミュニケーション管理ソフトウェア：最終用途の推定・動向分析

  • セグメントダッシュボード
  • ヘルスケア市場における顧客コミュニケーション管理ソフトウェア：最終用途変動分析
  • ヘルスケア市場における顧客コミュニケーション管理ソフトウェアの最終用途別展望
  • 2018年から2030年までの市場規模と予測および動向分析
  • 医療従事者;ヘルスケア機関
  • ヘルスケア支払者
  • ライフサイエンス企業
  • その他

第7章 ヘルスケア市場における顧客コミュニケーション管理ソフトウェア：地域推定・動向分析

  • 地域ダッシュボード
  • ヘルスケア市場変動分析における地域顧客コミュニケーション管理ソフトウェア
  • ヘルスケア市場における顧客コミュニケーション管理ソフトウェア：コンポーネント、展開、最終用途別の地域推定・動向分析
  • 2018年から2030年までの市場規模と予測および動向分析
  • 北米
    • 北米のヘルスケア市場推計・予測、2018年-2030年
    • 米国
    • カナダ
    • 欧州
    • 欧州のヘルスケア市場推計・予測、2018年-2030年
    • 英国
    • ドイツ
    • フランス
    • イタリア
    • スペイン
    • デンマーク
    • ノルウェー
    • スウェーデン
  • アジア太平洋
    • アジア太平洋のヘルスケア市場推計・予測、2018年-2030年
    • 日本
    • 中国
    • インド
    • 韓国
    • オーストラリア
    • タイ
  • ラテンアメリカ
    • ラテンアメリカのヘルスケア市場推計・予測、2018年-2030年
    • ブラジル
    • アルゼンチン
    • メキシコ
  • 中東・アフリカ
    • 中東・アフリカのヘルスケア市場推計・予測、2018年-2030年
    • 南アフリカ
    • サウジアラビア
    • アラブ首長国連邦
    • クウェート

第8章 競合情勢

  • 市場参入企業の分類
  • 主要企業プロファイル
    • Smart Communications
    • Newgen Software Technologies Limited.
    • Oracle
    • Cincom
    • DataOceans LLC.
    • Flexsin Inc.
    • Doxim
    • CAL-SIERRA TECHNOLOGIES, INC.
    • Hyland Software, Inc.
    • Conduent, Inc.
    • Avaali Solutions Pvt Ltd.
図表

List of Tables

  • Table 1. List of Secondary Sources
  • Table 2. List of Abbreviations
  • Table 3. Global customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 4. Global customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 5. Global customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 6. North America customer communication management software in healthcare market, by region, 2018 - 2030, (USD Million)
  • Table 7. North America customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 8. North America customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 9. North America customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 10. U.S. customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 11. U.S. customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 12. U.S. customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 13. Canada customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 14. Canada customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 15. Canada customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 16. Europe customer communication management software in healthcare market, by country, 2018 - 2030, (USD Million)
  • Table 17. Europe customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 18. Europe customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 19. Europe customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 20. UK customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 21. UK customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 22. UK customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 23. Germany customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 24. Germany customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 25. Germany customer communication management software in healthcare market, by end use 2018 - 2030, (USD Million)
  • Table 26. France customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 27. France customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 28. France customer communication management software in healthcare market, by end use 2018 - 2030, (USD Million)
  • Table 29. Italy customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 30. Italy customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 31. Italy customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 32. Spain customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 33. Spain customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 34. Spain customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 35. Denmark customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 36. Denmark customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 37. Denmark customer communication management software in healthcare market, by end use 2018 - 2030, (USD Million)
  • Table 38. Norway customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 39. Norway customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 40. Norway customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 41. Sweden customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 42. Sweden customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 43. Sweden customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 44. Asia Pacific customer communication management software in healthcare market, by country, 2018 - 2030, (USD Million)
  • Table 45. Asia Pacific customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 46. Asia Pacific customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 47. Asia Pacific customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 48. Japan customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 49. Japan customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 50. Japan customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 51. China customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 52. China customer communication management software in healthcare market, by deployment 2018 - 2030, (USD Million)
  • Table 53. China customer communication management software in healthcare market, by end use 2018 - 2030, (USD Million)
  • Table 54. India customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 55. India customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 56. India customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 57. Australia customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 58. Australia customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 59. Australia customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 60. South Korea customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 61. South Korea customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 62. South Korea customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 63. Thailand customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 64. Thailand customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 65. Thailand customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 66. Latin America customer communication management software in healthcare market, by country, 2018 - 2030, (USD Million)
  • Table 67. Latin America customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 68. Latin America customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 69. Latin America customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 70. Brazil customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 71. Brazil customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 72. Brazil customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 73. Argentina customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 74. Argentina customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 75. Argentina customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 76. Mexico customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 77. Mexico customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 78. Mexico customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 79. Middle East & Africa customer communication management software in healthcare market, by country, 2018 - 2030, (USD Million)
  • Table 80. Middle East & Africa customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 81. Middle East & Africa customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 82. Middle East & Africa customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 83. South Africa customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 84. South Africa customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 85. South Africa customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 86. Saudi Arabia customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 87. Saudi Arabia customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 88. Saudi Arabia customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 89. UAE customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 90. UAE customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 91. UAE customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)
  • Table 92. Kuwait customer communication management software in healthcare market, by offering, 2018 - 2030, (USD Million)
  • Table 93. Kuwait customer communication management software in healthcare market, by deployment, 2018 - 2030, (USD Million)
  • Table 94. Kuwait customer communication management software in healthcare market, by end use, 2018 - 2030, (USD Million)

List of Figures

  • Fig 1. Information procurement
  • Fig 2. Primary research pattern
  • Fig 3. Market research approaches
  • Fig 4. Value chain-based sizing & forecasting
  • Fig 5. Market formulation & validation
  • Fig 6. Customer communication management software in healthcare market segmentation
  • Fig 7. Market driver analysis (current & future impact)
  • Fig 8. Market restraint analysis (current & future impact)
  • Fig 9. SWOT analysis, by factor (political & legal, economic and technological)
  • Fig 10. Porter's five forces analysis
  • Fig 11. Customer communication management software in healthcare market, offering outlook key takeaways (USD million)
  • Fig 12. Customer communication management software in healthcare market: offering movement analysis (USD million), 2023 & 2030
  • Fig 13. Software market revenue estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 14. Services market revenue estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 15. Customer communication management software in healthcare market, deployment outlook key takeaways (USD million)
  • Fig 16. Customer communication management software in healthcare market: deployment movement analysis (USD million), 2023 & 2030
  • Fig 17. On-premise market revenue estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 18. Cloud-based market revenue estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 19. Hybrid market revenue estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 20. Customer communication management software in healthcare market, end use outlook key takeaways (USD million)
  • Fig 21. Customer communication management software in healthcare market: end use movement analysis (USD million), 2023 & 2030
  • Fig 22. Healthcare provider market revenue estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 23. Healthcare payer market revenue estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 24. Lifescience companies market revenue estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 25. Others market revenue estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 26. Customer communication management software in healthcare market: regional key takeaways (USD million)
  • Fig 27. Customer communication management software in healthcare market: regional outlook, 2023 & 2030, USD million
  • Fig 28. North America customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 29. U.S. customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 30. Canada customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 31. Europe customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 32. UK customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 33. Germany customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 34. France customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 35. Spain customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 36. Italy customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 37. Norway customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 38. Denmark customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 39. Sweden customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 40. Asia Pacific customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 41. China customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 42. Japan customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 43. India customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 44. South Korea customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 45. Australia customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 46. Thailand customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 47. Latin America customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 48. Brazil customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 49. Mexico customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 50. Argentina customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 51. Middle East and Africa customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 52. South Africa customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 53. Saudi Arabia customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 54. UAE customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 55. Kuwait customer communication management software in healthcare market estimates and forecasts, 2018 - 2030 (USD million)
  • Fig 56. List of key emerging company's/deployment disruptors/innovators
目次
Product Code: GVR-4-68040-338-8

Market Size & Trends

The global customer communication management software in healthcare market size was estimated at USD 444.0 million in 2023 and is projected to grow at a CAGR of 10.8% from 2024 to 2030. This is driven by the increasing emphasis on patient engagement and satisfaction has prompted healthcare providers to adopt CCM solutions to enhance communication with patients.

For instance, in September 2022, Smart CommunicationsTM announced enhanced integration with Duck Creek, an insurance platform. These additional connectors will assist insurance companies in meeting the digital preferences of their policyholders by facilitating personalized, interactive conversations and scalable digital experiences. These software systems facilitate personalized interactions through various channels, improving patient experience and loyalty. In addition, advancements in AI and machine learning are enabling customer communication management (CCM) software to offer predictive analytics and personalized communication strategies, further fueling market growth.

CCM software plays a crucial role in enhancing patient engagement and satisfaction by enabling personalized and timely communication. Healthcare organizations utilize these platforms to send appointment reminders, deliver lab results securely, and provide educational content tailored to individual patient needs. By fostering proactive communication and addressing patient queries promptly, CCM software helps improve patient outcomes and overall satisfaction levels. Furthermore, the ability of these platforms to integrate with electronic health records (EHR) systems ensures seamless information exchange, enhancing care coordination and patient-provider relationships.

In addition,advancements in AI, machine learning, and natural language processing are transforming CCM software capabilities, making them more intelligent and adaptive. AI-powered features enable predictive analytics to anticipate patient needs, automate responses, and personalize communication strategies based on behavioral patterns and preferences. Moreover, innovations such as chatbots and virtual assistants integrated into CCM platforms enhance patient interaction by providing real-time assistance and support. For instance, in June 2024, Heygent Dental AI introduced its new Conversational Dental AI Receptionist software. This patient engagement and communication platform utilizes advanced AI technology, developed entirely with state-of-the-art software capabilities. As technology continues to evolve, CCM software in healthcare is poised to become increasingly sophisticated, driving improved patient engagement, operational efficiency, and overall healthcare delivery outcomes.

Furthermore, the ongoing digital transformation in healthcare is driving the adoption of CCM software to streamline operational processes and improve efficiency. These software solutions automate routine communication tasks, such as appointment scheduling and billing notifications, reducing administrative burdens and freeing up staff to focus on patient care. Integrated CCM platforms enable seamless communication across multiple channels, including email, SMS, and patient portals, enhancing communication effectiveness and operational agility. By centralizing communication workflows and leveraging analytics-driven insights, healthcare organizations can achieve cost savings, optimize resource allocation, and deliver more personalized care experiences.

Global Customer Communication Management Software In Healthcare Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis on the latest industry trends and opportunities in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the global customer communication management software in healthcare market report based component, deployment, end use and region.

  • Component Outlook (Revenue, USD Million, 2018 -2030)
  • Software
  • Services
  • Deployment Outlook (Revenue, USD Million, 2018 -2030)
  • On-premise
  • Cloud-based
  • Hybrid
  • End Use Outlook (Revenue, USD Million, 2018 - 2030)
  • Healthcare Provider
  • Healthcare Payer
  • Lifescience Companies
  • Others
  • Regional Outlook (Revenue, USD Million, 2018 - 2030)
  • North America

U.S.

Canada

  • Europe

UK

Germany

France

Italy

Spain

Norway

Denmark

Sweden

  • Asia Pacific

Japan

China

India

Australia

South Korea

Thailand

  • Latin America

Brazil

Argentina

Mexico

  • Middle East & Africa

South Africa

Saudi Arabia

UAE

Kuwait

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation and Scope
  • 1.2. Segment Definitions
    • 1.2.1. Component
    • 1.2.2. Deployment
    • 1.2.3. End use
    • 1.2.4. Regional Scope
    • 1.2.5. Estimates and forecasts timeline
  • 1.3. Research Methodology
  • 1.4. Information Procurement
    • 1.4.1. Purchased database
    • 1.4.2. GVR's internal database
    • 1.4.3. Secondary sources
    • 1.4.4. Primary research
    • 1.4.5. Details of primary research
  • 1.5. Information or Data Analysis
    • 1.5.1. Data analysis models
  • 1.6. Market Formulation & Validation
  • 1.7. Model Details
    • 1.7.1. Commodity flow analysis (Model 1)
    • 1.7.2. Approach 1: Commodity flow approach
    • 1.7.3. Volume price analysis (Model 2)
    • 1.7.4. Approach 2: Volume price analysis
  • 1.8. List of Secondary Sources
  • 1.9. List of Primary Sources
  • 1.10. Objectives

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
    • 2.2.1. Component outlook
    • 2.2.2. Deployment outlook
    • 2.2.3. End use outlook
  • 2.3. Regional outlook
  • 2.4. Competitive Insights

Chapter 3. Customer Communication Management Software in Healthcare Market Variables, Trends & Scope

  • 3.1. Market Lineage Outlook
    • 3.1.1. Parent Market Outlook
    • 3.1.2. Related/ancillary market outlook
  • 3.2. Market Dynamics
    • 3.2.1. Market Driver Analysis
    • 3.2.2. Market Restraint Analysis
  • 3.3. Customer Communication Management Software in Healthcare Market Analysis Tools
    • 3.3.1. Industry Analysis - Porter's
      • 3.3.1.1. Bargaining power of suppliers
      • 3.3.1.2. Bargaining power of buyers
      • 3.3.1.3. Threat of substitutes
      • 3.3.1.4. Threat of new entrants
      • 3.3.1.5. Competitive rivalry
    • 3.3.2. PESTEL Analysis
      • 3.3.2.1. Political landscape
      • 3.3.2.2. Economic landscape
      • 3.3.2.3. Social landscape
      • 3.3.2.4. Technological landscape
      • 3.3.2.5. Environmental landscape
      • 3.3.2.6. Legal landscape

Chapter 4. Customer Communication Management Software in Healthcare Market: Component Estimates & Trend Analysis

  • 4.1. Segment Dashboard
  • 4.2. Customer Communication Management Software in Healthcare Market: Component Movement Analysis
  • 4.3. Customer Communication Management Software in Healthcare Market by Component Outlook (USD Million)
  • 4.4. Market Size & Forecasts and Trend Analyses, 2018 to 2030 for the following
  • 4.5. Software
    • 4.5.1. Software Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.6. Services
    • 4.6.1. Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 5. Customer Communication Management Software in Healthcare Market: Deployment Estimates & Trend Analysis

  • 5.1. Segment Dashboard
  • 5.2. Customer Communication Management Software in Healthcare Market: Deployment Movement Analysis
  • 5.3. Customer Communication Management Software in Healthcare Market by Deployment Outlook (USD Million)
  • 5.4. Market Size & Forecasts and Trend Analyses, 2018 to 2030 for the following
  • 5.5. On-premise
    • 5.5.1. On-premise Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 5.6. Cloud-based
    • 5.6.1. Cloud-based Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 5.7. Hybrid
    • 5.7.1. Hybrid Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 6. Customer Communication Management Software in Healthcare Market: End Use Estimates & Trend Analysis

  • 6.1. Segment Dashboard
  • 6.2. Customer Communication Management Software in Healthcare Market: End Use Movement Analysis
  • 6.3. Customer Communication Management Software in Healthcare Market by End Use Outlook (USD Million)
  • 6.4. Market Size & Forecasts and Trend Analyses, 2018 to 2030 for the following
  • 6.5. Healthcare Provider
    • 6.5.1. Healthcare Provider Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.6. Healthcare Payer
    • 6.6.1. Healthcare Payer Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.7. Lifescience Companies
    • 6.7.1. Lifescience CompaniesMarket Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.8. Others
    • 6.8.1. Others Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 7. Customer Communication Management Software in Healthcare Market: Regional Estimates & Trend Analysis

  • 7.1. Regional Dashboard
  • 7.2. Regional Customer Communication Management Software in Healthcare Market movement analysis
  • 7.3. Customer Communication Management Software in Healthcare Market: Regional Estimates & Trend Analysis by Component, Deployment & End-use
  • 7.4. Market Size & Forecasts and Trend Analyses, 2018 to 2030 for the following
  • 7.5. North America
    • 7.5.1. North America Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.5.2. U.S.
      • 7.5.2.1. U.S. Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.5.3. Canada
      • 7.5.3.1. Canada Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.5.4. Europe
    • 7.5.5. Europe Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.5.6. UK
      • 7.5.6.1. UK Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.5.7. Germany
      • 7.5.7.1. Germany Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.5.8. France
      • 7.5.8.1. France Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.5.9. Italy
      • 7.5.9.1. Italy Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.5.10. Spain
      • 7.5.10.1. Spain Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.5.11. Denmark
      • 7.5.11.1. Denmark Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.5.12. Norway
      • 7.5.12.1. Norway Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.5.13. Sweden
      • 7.5.13.1. Sweden Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.6. Asia Pacific
    • 7.6.1. Asia Pacific Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.6.2. Japan
      • 7.6.2.1. Japan Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.6.3. China
      • 7.6.3.1. China Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.6.4. India
      • 7.6.4.1. India Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.6.5. South Korea
      • 7.6.5.1. South Korea Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.6.6. Australia
      • 7.6.6.1. Australia Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.6.7. Thailand
      • 7.6.7.1. Thailand Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.7. Latin America
    • 7.7.1. Latin America Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.7.2. Brazil
      • 7.7.2.1. Brazil Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.7.3. Argentina
      • 7.7.3.1. Argentina Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.7.4. Mexico
      • 7.7.4.1. Mexico Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.8. Middle East & Africa
    • 7.8.1. Middle East & Africa Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.8.2. South Africa
      • 7.8.2.1. South Africa Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.8.3. Saudi Arabia
      • 7.8.3.1. Saudi Arabia Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.8.4. UAE
      • 7.8.4.1. UAE Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 7.8.5. Kuwait
      • 7.8.5.1. Kuwait Customer Communication Management Software in Healthcare Market Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 8. Competitive Landscape

  • 8.1. Market Participant Categorization
  • 8.2. Key Company Profiles
    • 8.2.1. Smart Communications
      • 8.2.1.1. Company overview
      • 8.2.1.2. Financial performance
      • 8.2.1.3. Product benchmarking
      • 8.2.1.4. Strategic initiatives
    • 8.2.2. Newgen Software Technologies Limited.
      • 8.2.2.1. Company overview
      • 8.2.2.2. Financial performance
      • 8.2.2.3. Product benchmarking
      • 8.2.2.4. Strategic initiatives
    • 8.2.3. Oracle
      • 8.2.3.1. Company overview
      • 8.2.3.2. Financial performance
      • 8.2.3.3. Product benchmarking
      • 8.2.3.4. Strategic initiatives
    • 8.2.4. Cincom
      • 8.2.4.1. Company overview
      • 8.2.4.2. Financial performance
      • 8.2.4.3. Product benchmarking
      • 8.2.4.4. Strategic initiatives
    • 8.2.5. DataOceans LLC.
      • 8.2.5.1. Company overview
      • 8.2.5.2. Financial performance
      • 8.2.5.3. Product benchmarking
      • 8.2.5.4. Strategic initiatives
    • 8.2.6. Flexsin Inc.
      • 8.2.6.1. Company overview
      • 8.2.6.2. Financial performance
      • 8.2.6.3. Product benchmarking
      • 8.2.6.4. Strategic initiatives
    • 8.2.7. Doxim
      • 8.2.7.1. Company overview
      • 8.2.7.2. Financial performance
      • 8.2.7.3. Product benchmarking
      • 8.2.7.4. Strategic initiatives
    • 8.2.8. CAL-SIERRA TECHNOLOGIES, INC.
      • 8.2.8.1. Company overview
      • 8.2.8.2. Financial performance
      • 8.2.8.3. Product benchmarking
      • 8.2.8.4. Strategic initiatives
    • 8.2.9. Hyland Software, Inc.
      • 8.2.9.1. Company overview
      • 8.2.9.2. Financial performance
      • 8.2.9.3. Product benchmarking
      • 8.2.9.4. Strategic initiatives
    • 8.2.10. Conduent, Inc.
      • 8.2.10.1. Company overview
      • 8.2.10.2. Financial performance
      • 8.2.10.3. Product benchmarking
      • 8.2.10.4. Strategic initiatives
    • 8.2.11. Avaali Solutions Pvt Ltd.
      • 8.2.11.1. Company overview
      • 8.2.11.2. Financial performance
      • 8.2.11.3. Product benchmarking
      • 8.2.11.4. Strategic initiatives