市場調査レポート
商品コード
1186523
コールセンターアウトソーシングの世界市場:現状分析・予測(2022年~2028年)Call Center Outsourcing Market: Current Analysis and Forecast (2022-2028) |
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コールセンターアウトソーシングの世界市場:現状分析・予測(2022年~2028年) |
出版日: 2022年11月01日
発行: UnivDatos Market Insights Pvt Ltd
ページ情報: 英文 154 Pages
納期: 即日から翌営業日
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世界のコールセンターアウトソーシングの市場規模は、予測期間中にCAGRで約5%の成長が予測されています。
ビジネスの俊敏性を高めること、絶えず変化するビジネスダイナミクスを生き抜くこと、そして効率性を向上させる戦略に対する企業の関心の高まりは、コールセンターアウトソーシング市場の成長を促進する要因となっています。
当レポートでは、世界のコールセンターアウトソーシング市場について調査し、市場の収益、タイプ・企業規模・エンドユーザー・地域別の市場洞察、企業プロファイル等に関する情報を提供しています。
The global Call Center Outsourcing Market is expected to grow at a significant rate of around 5% during the forecast period. Call center outsourcing is the process of outsourcing tele-calling-related activities of an organization to a specialized external third-party vendor. Advancements in Information Technology in the past two decades have led to the tremendous growth of this industry as they allowed organizations to engage the services of third-party vendors based at remote locations at lesser costs to fulfill their business call center needs. Additionally, the growth of call center outsourcing can be attributed to the growing need for expertise in organizational operations. Call center outsourcing provides organizations to get access to expert voice agents. Furthermore, call center services help organizations to save considerable time, money, and resources for business, enabling businesses to focus on core activities such as service & product development, sales strategies, and content strategies. Moreover, the rising focus of enterprises on boosting business agility, surviving the continuously changing business dynamics, and strategies to improve efficiency are the factors that fuel the growth of the call center outsourcing market.
Accenture Plc, Teleperformance SE, Atento SA, Concentrix Corporation, Sitel Group, Capgemini SE, Cognizant Technology Solutions Corporation, Sutherland Global Services, Inc, TTEC Holdings, Inc, and HCL Technologies are some of the key players in the market. Several M&As along with partnerships have been undertaken by these players to facilitate customers with hi-tech and innovative products/technologies.
Insights Presented in the Report:
"Amongst type, the in-bound category to witness higher CAGR during the forecast period"
Based on type, the market is segmented into inbound and outbound. The inbound segment is expected to significantly during the forecast period. The growing adoption of the inbound call segment can be attributed to the growing trend amongst companies to provide top-of-the-competition customer service. Furthermore, inbound call centers help organizations create a positive image for their brand.
"Amongst end-user, the IT segment is expected to hold a significant share in the market in 2020"
Based on end-user, the market is segmented into IT, BFSI, retail, government, and others. The IT segment is expected to grow significantly during the forecast period. This is mainly due to the growing complexities in the IT sector, the users are in constant need of training. Furthermore, customer service through call centers also helps IT companies provide better value to their users.
"Asia Pacific to hold a significant share in the market"
In 2020, Asia-Pacific held a significant share of the global call center outsourcing market. This is mainly due to various factors such as the availability of labor and increased government investment in the BPO industry. Furthermore, the growth in the region can be attributed to the presence of key players such as Genpact, Infosys BPO, Tata Consultancy Services BPO, WNS Global Services, EXL Service, and Wipro BPO in the region. Moreover, the flourishing startup culture and growing investments by organizations to provide better customer satisfaction are expected to drive the market in the region.
Reasons to buy this report:
The study includes market sizing and forecasting Analytics validated by authenticated key industry experts.
The report presents a quick review of overall industry performance at one glance.
The report covers in-depth Analytics of prominent industry peers with a primary focus on key business financials, product portfolio, expansion strategies, and recent developments.
Detailed examination of drivers, restraints, key trends, and opportunities prevailing in the industry.
The study comprehensively covers the market across different segments.
Deep dive regional level Analytics of the industry.
Customization Options:
The global call center outsourcing market can further be customized as per the requirement or any other market segment. Besides this, UMI understands that you may have your own business needs, hence feel free to connect with us to get a report that completely suits your requirements.