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コールセンターアウトソーシングの世界市場：現状分析・予測（2022年～2028年）

Call Center Outsourcing Market: Current Analysis and Forecast (2022-2028)
出版日: | 発行: UnivDatos Market Insights Pvt Ltd | ページ情報: 英文 154 Pages | 納期: 即日から翌営業日

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コールセンターアウトソーシングの世界市場：現状分析・予測（2022年～2028年）
出版日: 2022年11月01日
発行: UnivDatos Market Insights Pvt Ltd
ページ情報: 英文 154 Pages
納期: 即日から翌営業日
  • 全表示
  • 概要
  • 目次
概要

世界のコールセンターアウトソーシングの市場規模は、予測期間中にCAGRで約5%の成長が予測されています。

ビジネスの俊敏性を高めること、絶えず変化するビジネスダイナミクスを生き抜くこと、そして効率性を向上させる戦略に対する企業の関心の高まりは、コールセンターアウトソーシング市場の成長を促進する要因となっています。

当レポートでは、世界のコールセンターアウトソーシング市場について調査し、市場の収益、タイプ・企業規模・エンドユーザー・地域別の市場洞察、企業プロファイル等に関する情報を提供しています。

目次

第1章 市場イントロダクション

第2章 調査手法・前提条件

  • コールセンターアウトソーシング市場の調査プロセス
  • コールセンターアウトソーシング市場の調査手法
  • 回答者プロファイル

第3章 市場要約

第4章 エグゼクティブサマリー

第5章 コールセンターアウトソーシング市場におけるCOVID-19の影響

第6章 コールセンターアウトソーシング市場の収益（10億米ドル）、2020年～2028年（予測）

第7章 市場洞察：タイプ別

  • インバウンド
  • アウトバウンド

第8章 市場洞察：企業規模別

  • 中小企業
  • 大企業

第9章 市場洞察：エンドユーザー別

  • IT
  • BFSI
  • 医療
  • 小売
  • 政府
  • その他

第10章 市場洞察：地域別

  • 北米
    • 米国
    • カナダ
    • その他の北米
  • 欧州
    • ドイツ
    • 英国
    • フランス
    • イタリア
    • スペイン
    • その他の欧州
  • アジア太平洋
    • 中国
    • 日本
    • インド
    • その他のアジア太平洋
  • その他の地域

第11章 コールセンターアウトソーシング市場：市場力学

  • 市場促進要因
  • 市場課題
  • 影響分析

第12章 コールセンターアウトソーシング市場：機会

第13章 コールセンターアウトソーシング市場：動向

第14章 需要・供給サイド分析

  • 需要サイド分析
  • 供給サイド分析

第15章 バリューチェーン分析

第16章 競合シナリオ

  • 競合情勢
    • ポーターのファイブフォース分析

第17章 企業プロファイル

  • Accenture Plc
  • Teleperformance SE
  • Atento SA
  • Concentrix Corporation
  • Sitel Group
  • Capgemini SE
  • Sutherland Global Services, Inc.
  • TTEC Holdings, Inc.
  • HCL Technologies
  • Cognizant Technology Solutions

第18章 免責事項

目次
Product Code: UMME211329

The global Call Center Outsourcing Market is expected to grow at a significant rate of around 5% during the forecast period. Call center outsourcing is the process of outsourcing tele-calling-related activities of an organization to a specialized external third-party vendor. Advancements in Information Technology in the past two decades have led to the tremendous growth of this industry as they allowed organizations to engage the services of third-party vendors based at remote locations at lesser costs to fulfill their business call center needs. Additionally, the growth of call center outsourcing can be attributed to the growing need for expertise in organizational operations. Call center outsourcing provides organizations to get access to expert voice agents. Furthermore, call center services help organizations to save considerable time, money, and resources for business, enabling businesses to focus on core activities such as service & product development, sales strategies, and content strategies. Moreover, the rising focus of enterprises on boosting business agility, surviving the continuously changing business dynamics, and strategies to improve efficiency are the factors that fuel the growth of the call center outsourcing market.

Accenture Plc, Teleperformance SE, Atento SA, Concentrix Corporation, Sitel Group, Capgemini SE, Cognizant Technology Solutions Corporation, Sutherland Global Services, Inc, TTEC Holdings, Inc, and HCL Technologies are some of the key players in the market. Several M&As along with partnerships have been undertaken by these players to facilitate customers with hi-tech and innovative products/technologies.

Insights Presented in the Report:

"Amongst type, the in-bound category to witness higher CAGR during the forecast period"

Based on type, the market is segmented into inbound and outbound. The inbound segment is expected to significantly during the forecast period. The growing adoption of the inbound call segment can be attributed to the growing trend amongst companies to provide top-of-the-competition customer service. Furthermore, inbound call centers help organizations create a positive image for their brand.

"Amongst end-user, the IT segment is expected to hold a significant share in the market in 2020"

Based on end-user, the market is segmented into IT, BFSI, retail, government, and others. The IT segment is expected to grow significantly during the forecast period. This is mainly due to the growing complexities in the IT sector, the users are in constant need of training. Furthermore, customer service through call centers also helps IT companies provide better value to their users.

"Asia Pacific to hold a significant share in the market"

In 2020, Asia-Pacific held a significant share of the global call center outsourcing market. This is mainly due to various factors such as the availability of labor and increased government investment in the BPO industry. Furthermore, the growth in the region can be attributed to the presence of key players such as Genpact, Infosys BPO, Tata Consultancy Services BPO, WNS Global Services, EXL Service, and Wipro BPO in the region. Moreover, the flourishing startup culture and growing investments by organizations to provide better customer satisfaction are expected to drive the market in the region.

Reasons to buy this report:

The study includes market sizing and forecasting Analytics validated by authenticated key industry experts.

The report presents a quick review of overall industry performance at one glance.

The report covers in-depth Analytics of prominent industry peers with a primary focus on key business financials, product portfolio, expansion strategies, and recent developments.

Detailed examination of drivers, restraints, key trends, and opportunities prevailing in the industry.

The study comprehensively covers the market across different segments.

Deep dive regional level Analytics of the industry.

Customization Options:

The global call center outsourcing market can further be customized as per the requirement or any other market segment. Besides this, UMI understands that you may have your own business needs, hence feel free to connect with us to get a report that completely suits your requirements.

TABLE OF CONTENTS

1 MARKET INTRODUCTION

  • 1.1. Market Definitions
  • 1.2. Main Objective
  • 1.3. Stakeholders
  • 1.4. Limitation

2 RESEARCH METHODOLOGY OR ASSUMPTION

  • 2.1. Research Process of the Call Center Outsourcing Market
  • 2.2. Research Methodology of the Call Center Outsourcing Market
  • 2.3. Respondent Profile

3 MARKET SYNOPSIS

4 EXECUTIVE SUMMARY

5 IMPACT OF COVID-19 ON THE CALL CENTER OUTSOURCING MARKET

6 CALL CENTER OUTSOURCING MARKET REVENUE (USD BN), 2020-2028F

7 MARKET INSIGHTS BY TYPE

  • 7.1. In-bound
  • 7.2. Outbound

8 MARKET INSIGHTS BY ENTERPRISE SIZE

  • 8.1. Small and Medium Enterprises
  • 8.2. Large Enterprises

9 MARKET INSIGHTS BY END-USER

  • 9.1. IT
  • 9.2. BFSI
  • 9.3. Healthcare
  • 9.4. Retail
  • 9.5. Government
  • 9.6. Others

10 MARKET INSIGHTS BY REGION

  • 10.1. North America
    • 10.1.1. U.S.
    • 10.1.2. Canada
    • 10.1.3. Rest of North America
  • 10.2. Europe
    • 10.2.1. Germany
    • 10.2.2. The United Kingdom
    • 10.2.3. France
    • 10.2.4. Italy
    • 10.2.5. Spain
    • 10.2.6. Rest of Europe
  • 10.3. Asia-Pacific
    • 10.3.1. China
    • 10.3.2. Japan
    • 10.3.3. India
    • 10.3.4. Rest of Asia-Pacific
  • 10.4. Rest of World

11 CALL CENTER OUTSOURCING MARKET DYNAMICS

  • 11.1. Market Drivers
  • 11.2. Market Challenges
  • 11.3. Impact Analysis

12 CALL CENTER OUTSOURCING MARKET OPPORTUNITIES

13 CALL CENTER OUTSOURCING MARKET TRENDS

14 DEMAND AND SUPPLY-SIDE ANALYSIS

  • 14.1. Demand Side Analysis
  • 14.2. Supply Side Analysis

15 VALUE CHAIN ANALYSIS

16 COMPETITIVE SCENARIO

  • 16.1. Competitive Landscape
    • 16.1.1. Porters Fiver Forces Analysis

17 COMPANY PROFILED

  • 17.1. Accenture Plc
  • 17.2. Teleperformance SE
  • 17.3. Atento SA
  • 17.4. Concentrix Corporation
  • 17.5. Sitel Group
  • 17.6. Capgemini SE
  • 17.7. Sutherland Global Services, Inc.
  • 17.8. TTEC Holdings, Inc.
  • 17.9. HCL Technologies
  • 17.10. Cognizant Technology Solutions

18 DISCLAIMER