コールセンターアウトソーシング市場：業務別、産業別-2023-2030年の世界予測

コールセンターアウトソーシングの世界市場は、2023年にCAGR 9.04%で2,948億1,000万米ドル、2030年には5,412億6,000万米ドルに達すると予測され、大きく成長すると予測されています。

FPNVポジショニング・マトリックス

FPNVポジショニングマトリックスは世界のコールセンターアウトソーシング市場を評価するために不可欠です。事業戦略と製品満足度の主要指標を調査することで、ベンダーの包括的な評価を提供し、ユーザーは特定のニーズに基づいた情報をもとに意思決定を行うことができます。この高度な分析により、ベンダーは成功の度合いが異なる4つの象限に整理されます：フォアフロント（F）、パスファインダー（P）、ニッチ（N）、バイタル（V）です。

市場シェア分析

市場シェア分析では、特定の市場領域におけるベンダーの現状を洞察することができます。全体的な収益、顧客基盤、その他の主要指標に対するベンダーの貢献度を比較することで、企業が市場シェアを争う際に、自社の業績や直面している状況をより深く理解することができます。また、本分析では、調査した基準年において、特定のセクターがどの程度競合しているのか、蓄積、断片化の優位性、合併の特徴についても明らかにしています。

本レポートは、以下のポイントに関する洞察を提供します：

1.市場の浸透度：主要企業が提供する市場に関する包括的な情報を提供します。

2.市場の発展：有利な新興市場に関する詳細情報を提供し、市場の成熟セグメントにおける浸透度を分析します。

3.市場の多様化：新製品の発売、未開拓地域、最近の開発、投資に関する詳細情報を提供します。

4.市場の動向：COVID-19、ロシア・ウクライナ紛争、高インフレの累積的な影響を包括的に理解することができます。

5.競合の評価と情報：主要企業の市場シェア、戦略、製品、認証、規制状況、特許状況、製造能力を網羅的に評価します。

6.製品開発およびイノベーション：将来技術、研究開発活動、画期的な製品開発に関する知的洞察を提供します。

本レポートは、以下のような質問にお答えします：

1.コールセンターアウトソーシングの世界市場規模および予測は？

2.予測期間中、世界のコールセンターアウトソーシング市場を形成するCOVID-19の阻害要因と影響は？

3.コールセンターアウトソーシングの世界市場において予測期間中に投資すべき製品/セグメント/アプリケーション/分野は？

4.コールセンターアウトソーシングの世界市場における競争戦略は？

5.コールセンターアウトソーシングの世界市場における技術動向と規制の枠組みは？

6.コールセンターアウトソーシングの世界市場における主要ベンダーの市場シェアは？

7.コールセンターアウトソーシングの世界市場への参入には、どのような形態や戦略的な動きが適していると考えられるか？

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

• 市場力学
  • 促進要因
    • 熟練したスタッフと専門知識が必要
    • スケーラビリティと生産性の向上
    • クラウドベースのコールセンターソフトウェアの導入が増加
  • 抑制要因
    • 音声ベースの顧客サービスよりもデジタルエンゲージメントが好まれる
  • 機会
    • マルチチャネルからオムニチャネルへの顧客配信
    • コールセンター運営のための二峰性アプローチ
  • 課題
    • 透明性とセキュリティの問題
• 市場動向
• COVID-19の累積的な影響
• ロシア・ウクライナ紛争の累積的影響
• 高インフレの累積的影響
• ポーターのファイブフォース分析
• バリューチェーンとクリティカルパス分析
• 規制の枠組み
• 顧客のカスタマイズ

第6章 コールセンターアウトソーシング市場：操作別

• インバウンド
  • 顧客サービス
  • 顧客アンケート
  • ヘルプデスクサービス
  • インバウンド販売
  • リードの資格
  • 注文処理
  • 予約サービス
• アウトバウンド
  • 予約の設定
  • コールバックサービス。
  • 顧客維持
  • リードジェネレーション
  • 市場調査
  • アンケートとフィードバック
  • テレセールスとアップセル

第7章 コールセンターアウトソーシング市場：業界別

• 航空宇宙と防衛
• 自動車と輸送
• 銀行、金融サービス、保険
• 建築、建設、不動産
• 消費財と小売
• 教育
• エネルギーと公共事業
• 政府および公共部門
• ヘルスケアとライフサイエンス
• 情報技術
• 製造業
• メディアとエンターテイメント
• 通信
• 旅行とホスピタリティ

第8章 南北アメリカのコールセンターアウトソーシング市場

• アルゼンチン
• ブラジル
• カナダ
• メキシコ
• 米国

第9章 アジア太平洋地域のコールセンターアウトソーシング市場

• オーストラリア
• 中国
• インド
• インドネシア
• 日本
• マレーシア
• フィリピン
• シンガポール
• 韓国
• 台湾
• タイ
• ベトナム

第10章 欧州・中東・アフリカのコールセンターアウトソーシング市場

• デンマーク
• エジプト
• フィンランド
• フランス
• ドイツ
• イスラエル
• イタリア
• オランダ
• ナイジェリア
• ノルウェー
• ポーランド
• カタール
• ロシア
• サウジアラビア
• 南アフリカ
• スペイン
• スウェーデン
• スイス
• トルコ
• アラブ首長国連邦
• 英国

第11章 競合情勢

• FPNVポジショニングマトリクス
• 市場シェア分析：主要企業別
• 競合シナリオ分析：主要企業別

第12章 掲載企業一覧

第13章 付録

• ディスカッションガイド
• ライセンスと価格について

LIST OF FIGURES

• FIGURE 1. CALL CENTER OUTSOURCING MARKET RESEARCH PROCESS
• FIGURE 2. CALL CENTER OUTSOURCING MARKET SIZE, 2022 VS 2030
• FIGURE 3. CALL CENTER OUTSOURCING MARKET SIZE, 2018-2030 (USD MILLION)
• FIGURE 4. CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2022 VS 2030 (%)
• FIGURE 5. CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2022 VS 2030 (%)
• FIGURE 6. CALL CENTER OUTSOURCING MARKET SIZE, BY REGION, 2022 VS 2030 (%)
• FIGURE 7. CALL CENTER OUTSOURCING MARKET DYNAMICS
• FIGURE 8. CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 9. CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 10. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 11. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY STATE, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 12. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 13. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 14. CALL CENTER OUTSOURCING MARKET, FPNV POSITIONING MATRIX, 2022
• FIGURE 15. CALL CENTER OUTSOURCING MARKET SHARE, BY KEY PLAYER, 2022

LIST OF TABLES

• TABLE 1. CALL CENTER OUTSOURCING MARKET SEGMENTATION & COVERAGE
• TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2022
• TABLE 3. CALL CENTER OUTSOURCING MARKET SIZE, 2018-2030 (USD MILLION)
• TABLE 4. CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 5. CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 6. CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, BY REGION, 2018-2030 (USD MILLION)
• TABLE 7. CALL CENTER OUTSOURCING MARKET SIZE, BY CUSTOMER SERVICE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 8. CALL CENTER OUTSOURCING MARKET SIZE, BY CUSTOMER SURVEYS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 9. CALL CENTER OUTSOURCING MARKET SIZE, BY HELP DESK SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 10. CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND SALES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 11. CALL CENTER OUTSOURCING MARKET SIZE, BY LEAD QUALIFICATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 12. CALL CENTER OUTSOURCING MARKET SIZE, BY ORDER PROCESSING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 13. CALL CENTER OUTSOURCING MARKET SIZE, BY RESERVATION SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 14. CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 15. CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, BY REGION, 2018-2030 (USD MILLION)
• TABLE 16. CALL CENTER OUTSOURCING MARKET SIZE, BY APPOINTMENT SETTING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 17. CALL CENTER OUTSOURCING MARKET SIZE, BY CALL BACK SERVICES., BY REGION, 2018-2030 (USD MILLION)
• TABLE 18. CALL CENTER OUTSOURCING MARKET SIZE, BY CUSTOMER RETENTION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 19. CALL CENTER OUTSOURCING MARKET SIZE, BY LEAD GENERATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 20. CALL CENTER OUTSOURCING MARKET SIZE, BY MARKET RESEARCH, BY REGION, 2018-2030 (USD MILLION)
• TABLE 21. CALL CENTER OUTSOURCING MARKET SIZE, BY SURVEYS & FEEDBACK, BY REGION, 2018-2030 (USD MILLION)
• TABLE 22. CALL CENTER OUTSOURCING MARKET SIZE, BY TELESALES & UPSELLS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 23. CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 24. CALL CENTER OUTSOURCING MARKET SIZE, BY AEROSPACE & DEFENSE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 25. CALL CENTER OUTSOURCING MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 26. CALL CENTER OUTSOURCING MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 27. CALL CENTER OUTSOURCING MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 28. CALL CENTER OUTSOURCING MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2018-2030 (USD MILLION)
• TABLE 29. CALL CENTER OUTSOURCING MARKET SIZE, BY EDUCATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 30. CALL CENTER OUTSOURCING MARKET SIZE, BY ENERGY & UTILITIES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 31. CALL CENTER OUTSOURCING MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2030 (USD MILLION)
• TABLE 32. CALL CENTER OUTSOURCING MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 33. CALL CENTER OUTSOURCING MARKET SIZE, BY INFORMATION TECHNOLOGY, BY REGION, 2018-2030 (USD MILLION)
• TABLE 34. CALL CENTER OUTSOURCING MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 35. CALL CENTER OUTSOURCING MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 36. CALL CENTER OUTSOURCING MARKET SIZE, BY TELECOMMUNICATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 37. CALL CENTER OUTSOURCING MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
• TABLE 38. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 39. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 40. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 41. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 42. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 43. ARGENTINA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 44. ARGENTINA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 45. ARGENTINA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 46. ARGENTINA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 47. BRAZIL CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 48. BRAZIL CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 49. BRAZIL CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 50. BRAZIL CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 51. CANADA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 52. CANADA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 53. CANADA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 54. CANADA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 55. MEXICO CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 56. MEXICO CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 57. MEXICO CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 58. MEXICO CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 59. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
• TABLE 60. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 61. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 62. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 63. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 64. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 65. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 66. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 67. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 68. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 69. AUSTRALIA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 70. AUSTRALIA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 71. AUSTRALIA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 72. AUSTRALIA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 73. CHINA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 74. CHINA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 75. CHINA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 76. CHINA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 77. INDIA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 78. INDIA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 79. INDIA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 80. INDIA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 81. INDONESIA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 82. INDONESIA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 83. INDONESIA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 84. INDONESIA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 85. JAPAN CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 86. JAPAN CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 87. JAPAN CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 88. JAPAN CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 89. MALAYSIA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 90. MALAYSIA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 91. MALAYSIA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 92. MALAYSIA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 93. PHILIPPINES CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 94. PHILIPPINES CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 95. PHILIPPINES CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 96. PHILIPPINES CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 97. SINGAPORE CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 98. SINGAPORE CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 99. SINGAPORE CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 100. SINGAPORE CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 101. SOUTH KOREA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 102. SOUTH KOREA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 103. SOUTH KOREA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 104. SOUTH KOREA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 105. TAIWAN CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 106. TAIWAN CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 107. TAIWAN CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 108. TAIWAN CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 109. THAILAND CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 110. THAILAND CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 111. THAILAND CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 112. THAILAND CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 113. VIETNAM CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 114. VIETNAM CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 115. VIETNAM CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 116. VIETNAM CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 117. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 118. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 119. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 120. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 121. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 122. DENMARK CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 123. DENMARK CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 124. DENMARK CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 125. DENMARK CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 126. EGYPT CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 127. EGYPT CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 128. EGYPT CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 129. EGYPT CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 130. FINLAND CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 131. FINLAND CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 132. FINLAND CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 133. FINLAND CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 134. FRANCE CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 135. FRANCE CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 136. FRANCE CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 137. FRANCE CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 138. GERMANY CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 139. GERMANY CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 140. GERMANY CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 141. GERMANY CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 142. ISRAEL CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 143. ISRAEL CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 144. ISRAEL CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 145. ISRAEL CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 146. ITALY CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 147. ITALY CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 148. ITALY CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 149. ITALY CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 150. NETHERLANDS CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 151. NETHERLANDS CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 152. NETHERLANDS CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 153. NETHERLANDS CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 154. NIGERIA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 155. NIGERIA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 156. NIGERIA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 157. NIGERIA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 158. NORWAY CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 159. NORWAY CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 160. NORWAY CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 161. NORWAY CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 162. POLAND CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 163. POLAND CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 164. POLAND CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 165. POLAND CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 166. QATAR CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 167. QATAR CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 168. QATAR CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 169. QATAR CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 170. RUSSIA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 171. RUSSIA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 172. RUSSIA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 173. RUSSIA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 174. SAUDI ARABIA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 175. SAUDI ARABIA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 176. SAUDI ARABIA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 177. SAUDI ARABIA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 178. SOUTH AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 179. SOUTH AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 180. SOUTH AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 181. SOUTH AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 182. SPAIN CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 183. SPAIN CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 184. SPAIN CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 185. SPAIN CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 186. SWEDEN CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 187. SWEDEN CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 188. SWEDEN CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 189. SWEDEN CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 190. SWITZERLAND CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 191. SWITZERLAND CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 192. SWITZERLAND CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 193. SWITZERLAND CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 194. TURKEY CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 195. TURKEY CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 196. TURKEY CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 197. TURKEY CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 198. UNITED ARAB EMIRATES CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 199. UNITED ARAB EMIRATES CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 200. UNITED ARAB EMIRATES CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 201. UNITED ARAB EMIRATES CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 202. UNITED KINGDOM CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
• TABLE 203. UNITED KINGDOM CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
• TABLE 204. UNITED KINGDOM CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
• TABLE 205. UNITED KINGDOM CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 206. CALL CENTER OUTSOURCING MARKET, FPNV POSITIONING MATRIX, 2022
• TABLE 207. CALL CENTER OUTSOURCING MARKET SHARE, BY KEY PLAYER, 2022
• TABLE 208. CALL CENTER OUTSOURCING MARKET LICENSE & PRICING

The Global Call Center Outsourcing Market is forecasted to grow significantly, with a projected USD 294.81 billion in 2023 at a CAGR of 9.04% and expected to reach a staggering USD 541.26 billion by 2030.

The Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and High Inflation is expected to have significant long-term effects on the Global Call Center Outsourcing Market. The ongoing research considers the changes in consumer behavior, supply chain disruptions, and government interventions caused by the pandemic. Similarly, the report considers the ongoing political and economic uncertainty in Eastern Europe caused by the Russia-Ukraine Conflict and its potential implications for demand-supply balances, pressure on pricing variants, and import/export and trading. Additionally, the report addresses the impact of High Inflation on the global economy and details fiscal policies measuring and reducing its effects on demand, supply, cash flow, and currency exchange.

Market Segmentation & Coverage:

This research report categorizes the Global Call Center Outsourcing Market in order to forecast the revenues and analyze trends in each of following sub-markets:

Based on Operation, market is studied across Inbound and Outbound. The Inbound is further studied across Customer Service, Customer Surveys, Help Desk Services, Inbound Sales, Lead Qualification, Order Processing, and Reservation Services. The Outbound is further studied across Appointment Setting, Call Back Services., Customer Retention, Lead Generation, Market Research, Surveys & Feedback, and Telesales & Upsells. The Inbound commanded largest market share of 56.57% in 2022, followed by Outbound.

Based on Industry, market is studied across Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, Information Technology, Manufacturing, Media & Entertainment, Telecommunication, and Travel & Hospitality. The Consumer Goods & Retail commanded largest market share of 18.66% in 2022, followed by Information Technology.

Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom. The Asia-Pacific commanded largest market share of 42.34% in 2022, followed by Europe, Middle East & Africa.

Market Statistics:

The report provides market sizing and forecasts across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF; multiple currency support helps organization leaders to make well-informed decisions. In this report, 2018 to 2021 are considered as historical years, 2022 is base year, 2023 is estimated year, and years from 2024 to 2030 are considered as forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix is essential for assessing the Global Call Center Outsourcing Market. It provides a comprehensive evaluation of vendors by examining key metrics within Business Strategy and Product Satisfaction, allowing users to make informed decisions based on their specific needs. This advanced analysis then organizes these vendors into four distinct quadrants, which represent varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital(V).

Market Share Analysis:

The Market Share Analysis offers an insightful look at the current state of vendors in a particular market space. By comparing vendor contributions to overall revenue, customer base, and other key metrics, we can give companies a greater understanding of their performance and what they are up against when competing for market share. The analysis also sheds light on just how competitive any given sector is about accumulation, fragmentation dominance, and amalgamation traits over the base year period studied.

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players

2. Market Development: Provides in-depth information about lucrative emerging markets and analyzes penetration across mature segments of the markets

3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments

4. Market Trends: Provides comprehensive understanding of the Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and the High Inflation

5. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players

6. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

1. What is the market size and forecast of the Global Call Center Outsourcing Market?

2. What are the inhibiting factors and impact of COVID-19 shaping the Global Call Center Outsourcing Market during the forecast period?

3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Call Center Outsourcing Market?

4. What is the competitive strategic window for opportunities in the Global Call Center Outsourcing Market?

5. What are the technology trends and regulatory frameworks in the Global Call Center Outsourcing Market?

6. What is the market share of the leading vendors in the Global Call Center Outsourcing Market?

7. What modes and strategic moves are considered suitable for entering the Global Call Center Outsourcing Market?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Limitations
• 1.7. Assumptions
• 1.8. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

• 4.1. Introduction
• 4.2. Call Center Outsourcing Market, by Operation, 2022 vs 2030
• 4.3. Call Center Outsourcing Market, by Industry, 2022 vs 2030
• 4.4. Call Center Outsourcing Market, by Region, 2022 vs 2030

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Need for skilled staff & specialized knowledge
    • 5.1.1.2. Improved scalability and productivity
    • 5.1.1.3. Increasing deployment of cloud-based call center software
  • 5.1.2. Restraints
    • 5.1.2.1. Digital engagements preferred over voice-based customer service
  • 5.1.3. Opportunities
    • 5.1.3.1. Multichannel to omnichannel customer delivery
    • 5.1.3.2. Bimodal approach for call centre operations
  • 5.1.4. Challenges
    • 5.1.4.1. Transparency & security issues
• 5.2. Market Trends
• 5.3. Cumulative Impact of COVID-19
• 5.4. Cumulative Impact of Russia-Ukraine Conflict
• 5.5. Cumulative Impact of High Inflation
• 5.6. Porter's Five Forces Analysis
  • 5.6.1. Threat of New Entrants
  • 5.6.2. Threat of Substitutes
  • 5.6.3. Bargaining Power of Customers
  • 5.6.4. Bargaining Power of Suppliers
  • 5.6.5. Industry Rivalry
• 5.7. Value Chain & Critical Path Analysis
• 5.8. Regulatory Framework
• 5.9. Client Customization

6. Call Center Outsourcing Market, by Operation

• 6.1. Introduction
• 6.2. Inbound
  • 6.2.1. Customer Service
  • 6.2.2. Customer Surveys
  • 6.2.3. Help Desk Services
  • 6.2.4. Inbound Sales
  • 6.2.5. Lead Qualification
  • 6.2.6. Order Processing
  • 6.2.7. Reservation Services
• 6.3. Outbound
  • 6.3.1. Appointment Setting
  • 6.3.2. Call Back Services.
  • 6.3.3. Customer Retention
  • 6.3.4. Lead Generation
  • 6.3.5. Market Research
  • 6.3.6. Surveys & Feedback
  • 6.3.7. Telesales & Upsells

7. Call Center Outsourcing Market, by Industry

• 7.1. Introduction
• 7.2. Aerospace & Defense
• 7.3. Automotive & Transportation
• 7.4. Banking, Financial Services & Insurance
• 7.5. Building, Construction & Real Estate
• 7.6. Consumer Goods & Retail
• 7.7. Education
• 7.8. Energy & Utilities
• 7.9. Government & Public Sector
• 7.10. Healthcare & Life Sciences
• 7.11. Information Technology
• 7.12. Manufacturing
• 7.13. Media & Entertainment
• 7.14. Telecommunication
• 7.15. Travel & Hospitality

8. Americas Call Center Outsourcing Market

• 8.1. Introduction
• 8.2. Argentina
• 8.3. Brazil
• 8.4. Canada
• 8.5. Mexico
• 8.6. United States

9. Asia-Pacific Call Center Outsourcing Market

• 9.1. Introduction
• 9.2. Australia
• 9.3. China
• 9.4. India
• 9.5. Indonesia
• 9.6. Japan
• 9.7. Malaysia
• 9.8. Philippines
• 9.9. Singapore
• 9.10. South Korea
• 9.11. Taiwan
• 9.12. Thailand
• 9.13. Vietnam

10. Europe, Middle East & Africa Call Center Outsourcing Market

• 10.1. Introduction
• 10.2. Denmark
• 10.3. Egypt
• 10.4. Finland
• 10.5. France
• 10.6. Germany
• 10.7. Israel
• 10.8. Italy
• 10.9. Netherlands
• 10.10. Nigeria
• 10.11. Norway
• 10.12. Poland
• 10.13. Qatar
• 10.14. Russia
• 10.15. Saudi Arabia
• 10.16. South Africa
• 10.17. Spain
• 10.18. Sweden
• 10.19. Switzerland
• 10.20. Turkey
• 10.21. United Arab Emirates
• 10.22. United Kingdom

11. Competitive Landscape

• 11.1. FPNV Positioning Matrix
• 11.2. Market Share Analysis, By Key Player
• 11.3. Competitive Scenario Analysis, By Key Player

12. List of Company Mentioned

13. Appendix

• 13.1. Discussion Guide
• 13.2. License & Pricing