表紙:コールセンターアウトソーシングの世界市場 - 業界分析、規模、シェア、成長、動向、予測(2022年~2031年)
市場調査レポート
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1149296

コールセンターアウトソーシングの世界市場 - 業界分析、規模、シェア、成長、動向、予測(2022年~2031年)

Call Center Outsourcing Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031

出版日: | 発行: Transparency Market Research | ページ情報: 英文 370 Pages | 納期: 2~10営業日

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コールセンターアウトソーシングの世界市場 - 業界分析、規模、シェア、成長、動向、予測(2022年~2031年)
出版日: 2022年05月09日
発行: Transparency Market Research
ページ情報: 英文 370 Pages
納期: 2~10営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

当レポートでは、世界のコールセンターアウトソーシング市場について調査分析し、市場動向、セグメント分析、地域分析、企業プロファイルなどを提供しています。

目次

第1章 序文

第2章 前提と調査手法

第3章 エグゼクティブサマリー:世界のコールセンターアウトソーシング市場

第4章 市場の概要

  • 市場の定義
  • 技術・製品ロードマップ
  • 市場要因の分析
    • 予測要因
    • エコシステム/バリューチェーン分析
    • 市場力学(成長の影響要因)
  • COVID-19の影響の分析
    • コールセンターアウトソーシング市場に対するCOVID-19の影響
    • エンドユーザーのセンチメント分析:支出に関する比較分析
    • 市場に対する短期と長期の影響
  • 市場機会の評価:地域別(北米/欧州/アジア太平洋/中東・アフリカ/南米)
    • タイプ別
    • サービスタイプ別
    • 企業規模別
    • エンドユーザー別

第5章 世界のコールセンターアウトソーシング市場の分析と予測

  • 市場収益分析(2016年~2031年)
    • 過去の成長動向(2016年~2021年)
    • 予測動向(2022年~2031年)
  • 価格モデル分析・価格動向の分析
    • 普及している価格モデル
    • 価格帯/平均コスト

第6章 世界のコールセンターアウトソーシング市場の分析:タイプ別

  • 概要と定義
  • 主なセグメントの分析
  • コールセンターアウトソーシングの市場規模の予測:タイプ別(2018年~2031年)
    • インバウンドサービス
    • アウトバウンドサービス

第7章 世界のコールセンターアウトソーシング市場の分析:サービスタイプ別

  • 概要と定義
  • 主なセグメントの分析
  • コールセンターアウトソーシングの市場規模の予測:サービスタイプ別(2018年~2031年)
    • メールサポート
    • チャットサポート
    • 音声サポート
    • ビデオサポート
    • ソーシャルメディアサポート
    • その他

第8章 世界のコールセンターアウトソーシング市場の分析:企業規模別

  • 概要と定義
  • 主なセグメントの分析
  • コールセンターアウトソーシングの市場規模の予測:企業規模別(2018年~2031年)
    • 中小企業(SME)
    • 大企業

第9章 世界のコールセンターアウトソーシング市場の分析:エンドユーザー別

  • 主なセグメントの分析
  • コールセンターアウトソーシングの市場規模の予測:エンドユーザー別(2018年~2031年)
    • BFSI
    • 小売・eコマース
    • IT・通信
    • 医療
    • 旅行・ホスピタリティ
    • メディア・エンターテインメント
    • エネルギー・ユーティリティ
    • 教育
    • 輸送
    • エドテック
    • ヘルステック
    • フィンテック
    • その他

第10章 世界のコールセンターアウトソーシング市場の分析と予測:地域別

  • 主な調査結果
  • 市場規模の予測:地域別(2018年~2031年)
    • 北米
    • 欧州
    • アジア太平洋
    • 中東・アフリカ
    • 南米

第11章 北米のコールセンターアウトソーシング市場の分析と予測

  • 地域の見通し
  • コールセンターアウトソーシングの市場規模の分析と予測(2018年~2031年)
    • タイプ別
    • サービスタイプ別
    • 企業規模別
    • エンドユーザー別
  • コールセンターアウトソーシングの市場規模の予測:国別(2018年~2031年)
    • 米国
    • カナダ
    • メキシコ

第12章 欧州のコールセンターアウトソーシング市場の分析と予測

第13章 アジア太平洋のコールセンターアウトソーシング市場の分析と予測

第14章 中東・アフリカのコールセンターアウトソーシング市場の分析と予測

第15章 南米のコールセンターアウトソーシング市場の分析と予測

第16章 競合情勢

  • 市場の競合マトリックス:主要企業別
  • 市場収益シェア分析:主要企業別(2021年)
  • 競合シナリオ
    • 新興、著名、主要企業のリスト
    • 主な合併と買収、拡張、パートナーシップ、連絡先、取引など

第17章 企業プロファイル

  • Accenture Plc
  • Teleperformance SE
  • Atento SA
  • Concentrix Corporation
  • Sitel Group
  • Capgemini SE
  • Cognizant Technology Solutions Corporation
  • Sutherland Global Services, Inc.
  • TTEC Holdings, Inc.
  • HCL Technologies
  • Wipro Limited
  • Infosys Limited
  • Tata Consultancy Services (TCS)
  • Tech Mahindra
  • StarTek Inc.
  • WNS Global Services
  • TaskUs, Inc.
  • Firstsource Solutions Limited
  • Cogent E-Services Limited
  • eClerx
  • Fusion BPO Services
  • その他

第18章 重要事項

図表

List of Tables

  • Table 1: North America Call Center Outsourcing Market Revenue Analysis, by Country, 2022 - 2031 (US$ Bn)
  • Table 2: North America Call Center Outsourcing Market Revenue Analysis, by Country, 2022 - 2031 (US$ Bn)
  • Table 3: Europe Call Center Outsourcing Market Revenue Analysis, by Country & Sub-region, 2022 - 2031 (US$ Bn)
  • Table 4: Asia Pacific Call Center Outsourcing Market Revenue Analysis, by Country & Sub-region, 2022 - 2031 (US$ Bn)
  • Table 5: Middle East & Africa Call Center Outsourcing Market Revenue Analysis, by Country & Sub-region, 2022 and 2031 (US$ Bn)
  • Table 6: South America Call Center Outsourcing Market Revenue Analysis, by Country & Sub-region, 2022 - 2031 (US$ Bn)
  • Table 7: Impact Analysis of Drivers & Restraints
  • Table 8: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 - 2031
  • Table 9: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 - 2031
  • Table 10: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 - 2031
  • Table 11: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 - 2031
  • Table 12: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Region, 2018 - 2031
  • Table 13: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 - 2031
  • Table 14: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 - 2031
  • Table 15: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 - 2031
  • Table 16: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 - 2031
  • Table 17: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country, 2018 - 2031
  • Table 18: U.S. Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 19: Canada Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 20: Mexico Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 21: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 - 2031
  • Table 22: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 - 2031
  • Table 23: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 - 2031
  • Table 24: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 - 2031
  • Table 25: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
  • Table 26: Germany Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 27: U.K. Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 28: France Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 29: Italy Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 30: Spain Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 31: Albania Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 32: Kosovo Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 33: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 - 2031
  • Table 34: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 - 2031
  • Table 35: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 - 2031
  • Table 36: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 - 2031
  • Table 37: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
  • Table 38: China Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 39: India Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 40: Japan Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 41: Philippines Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 42: Thailand Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 43: Indonesia Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 44: Malaysia Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 45: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 - 2031
  • Table 46: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 - 2031
  • Table 47: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 - 2031
  • Table 48: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 - 2031
  • Table 49: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
  • Table 50: Saudi Arabia Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 51: United Arab Emirates Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 52: South Africa Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 53: Morocco Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 54: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 - 2031
  • Table 55: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 - 2031
  • Table 56: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 - 2031
  • Table 57: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 - 2031
  • Table 58: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
  • Table 59: Brazil Emirates Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 60: Argentina Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 61: Colombia Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 62: El Salvador Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 63: Jamaica Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term
  • Table 64: Mergers & Acquisitions, Partnership, Expansions, Deals, Etc. (1/3)
  • Table 65: Mergers & Acquisitions, Partnership, Expansions, Deals, Etc. (2/3)
  • Table 66: Mergers & Acquisitions, Partnership, Expansions, Deals, Etc. (3/3)

List of Figures

  • Figure 1: Acronyms Used in Call Center Outsourcing Market
  • Figure 2: Global Call Center Outsourcing Market Attractiveness Analysis, by Type
  • Figure 3: Global Call Center Outsourcing Market Attractiveness Analysis, by Service Type
  • Figure 4: Global Call Center Outsourcing Market Analysis, by Enterprise Size
  • Figure 5: Global Call Center Outsourcing Market Attractiveness Analysis, by End-user
  • Figure 6: Global Call Center Outsourcing Market Attractiveness Analysis, by Region
  • Figure 7: Global Call Center Outsourcing Market Revenue (US$ Bn) Historic Trends, 2016 - 2021
  • Figure 8: Global Call Center Outsourcing Market Revenue Opportunity (US$ Bn) Historic Trends, 2016 - 2021
  • Figure 9: Global Call Center Outsourcing Market Value Share Analysis, by Type, 2022
  • Figure 10: Global Call Center Outsourcing Market Value Share Analysis, by Type, 2031
  • Figure 11: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 - 2031
  • Figure 12: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 - 2031
  • Figure 13: Global Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022
  • Figure 14: Global Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031
  • Figure 15: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 - 2031
  • Figure 16: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 - 2031
  • Figure 17: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 - 2031
  • Figure 18: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 - 2031
  • Figure 19: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 - 2031
  • Figure 20: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 - 2031
  • Figure 21: Global Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022
  • Figure 22: Global Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031
  • Figure 23: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 - 2031
  • Figure 24: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 - 2031
  • Figure 25: Global Call Center Outsourcing Market Value Share Analysis, by End-user, 2022
  • Figure 26: Global Call Center Outsourcing Market Value Share Analysis, by End-user, 2031
  • Figure 27: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 - 2031
  • Figure 28: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 - 2031
  • Figure 29: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 - 2031
  • Figure 30: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 - 2031
  • Figure 31: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 - 2031
  • Figure 32: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 - 2031
  • Figure 33: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 - 2031
  • Figure 34: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 - 2031
  • Figure 35: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 - 2031
  • Figure 36: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 - 2031
  • Figure 37: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 - 2031
  • Figure 38: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 - 2031
  • Figure 39: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 - 2031
  • Figure 40: Global Call Center Outsourcing Market Opportunity (US$ Bn), by Region
  • Figure 41: Global Call Center Outsourcing Market Opportunity Share (%), by Region, 2022-2031
  • Figure 42: Global Call Center Outsourcing Market Size (US$ Bn), by Region, 2022 & 2031
  • Figure 43: Global Call Center Outsourcing Market Value Share Analysis, by Region, 2022
  • Figure 44: Global Call Center Outsourcing Market Value Share Analysis, by Region, 2031
  • Figure 45: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 - 2031
  • Figure 46: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 - 2031
  • Figure 47: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 - 2031
  • Figure 48: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 - 2031
  • Figure 49: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 - 2031
  • Figure 50: North America Call Center Outsourcing Market Revenue Opportunity Share, by Type
  • Figure 51: North America Call Center Outsourcing Market Revenue Opportunity Share, by Service Type
  • Figure 52: North America Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size
  • Figure 53: North America Call Center Outsourcing Market Revenue Opportunity Share, by End-user
  • Figure 54: North America Call Center Outsourcing Market Revenue Opportunity Share, by Country
  • Figure 55: North America Call Center Outsourcing Market Value Share Analysis, by Type, 2022
  • Figure 56: North America Call Center Outsourcing Market Value Share Analysis, by Type, 2031
  • Figure 57: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 - 2031
  • Figure 58: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 - 2031
  • Figure 59: North America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022
  • Figure 60: North America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031
  • Figure 61: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 - 2031
  • Figure 62: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 - 2031
  • Figure 63: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 - 2031
  • Figure 64: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 - 2031
  • Figure 65: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 - 2031
  • Figure 66: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 - 2031
  • Figure 67: North America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022
  • Figure 68: North America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031
  • Figure 69: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 - 2031
  • Figure 70: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 - 2031
  • Figure 71: North America Call Center Outsourcing Market Value Share Analysis, by End-user, 2022
  • Figure 72: North America Call Center Outsourcing Market Value Share Analysis, by End-user, 2031
  • Figure 73: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 - 2031
  • Figure 74: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 - 2031
  • Figure 75: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 - 2031
  • Figure 76: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 - 2031
  • Figure 77: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 - 2031
  • Figure 78: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 - 2031
  • Figure 79: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 - 2031
  • Figure 80: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 - 2031
  • Figure 81: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 - 2031
  • Figure 82: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 - 2031
  • Figure 83: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 - 2031
  • Figure 84: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 - 2031
  • Figure 85: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 - 2031
  • Figure 86: North America Call Center Outsourcing Market Value Share Analysis, by Country, 2022
  • Figure 87: North America Call Center Outsourcing Market Value Share Analysis, by Country, 2031
  • Figure 88: U.S. Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 89: Canada Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 90: Mexico Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 91: Europe Call Center Outsourcing Market Revenue Opportunity Share, by Type
  • Figure 92: Europe Call Center Outsourcing Market Revenue Opportunity Share, by Service Type
  • Figure 93: Europe Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size
  • Figure 94: Europe Call Center Outsourcing Market Revenue Opportunity Share, by End-user
  • Figure 95: Europe Call Center Outsourcing Market Revenue Opportunity Share, by Country & Sub-region
  • Figure 96: Europe Call Center Outsourcing Market Value Share Analysis, by Type, 2022
  • Figure 97: Europe Call Center Outsourcing Market Value Share Analysis, by Type, 2031
  • Figure 98: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 - 2031
  • Figure 99: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 - 2031
  • Figure 100: Europe Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022
  • Figure 101: Europe Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031
  • Figure 102: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 - 2031
  • Figure 103: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 - 2031
  • Figure 104: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 - 2031
  • Figure 105: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 - 2031
  • Figure 106: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 - 2031
  • Figure 107: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 - 2031
  • Figure 108: Europe Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022
  • Figure 109: Europe Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031
  • Figure 110: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 - 2031
  • Figure 111: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 - 2031
  • Figure 112: Europe Call Center Outsourcing Market Value Share Analysis, by End-user, 2022
  • Figure 113: Europe Call Center Outsourcing Market Value Share Analysis, by End-user, 2031
  • Figure 114: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 - 2031
  • Figure 115: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 - 2031
  • Figure 116: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 - 2031
  • Figure 117: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 - 2031
  • Figure 118: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 - 2031
  • Figure 119: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 - 2031
  • Figure 120: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 - 2031
  • Figure 121: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 - 2031
  • Figure 122: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 - 2031
  • Figure 123: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 - 2031
  • Figure 124: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 - 2031
  • Figure 125: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 - 2031
  • Figure 126: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 - 2031
  • Figure 127: Europe Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2022
  • Figure 128: Europe Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2031
  • Figure 129: Germany Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 130: U.K. Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 131: France Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 132: Italy Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 133: Spain Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 134: Albania Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 135: Kosovo Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 136: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by Type
  • Figure 137: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by Service Type
  • Figure 138: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size
  • Figure 139: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by End-user
  • Figure 140: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by Country & Sub-region
  • Figure 141: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Type, 2022
  • Figure 142: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Type, 2031
  • Figure 143: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 - 2031
  • Figure 144: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 - 2031
  • Figure 145: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022
  • Figure 146: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031
  • Figure 147: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 - 2031
  • Figure 148: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 - 2031
  • Figure 149: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 - 2031
  • Figure 150: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 - 2031
  • Figure 151: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 - 2031
  • Figure 152: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 - 2031
  • Figure 153: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022
  • Figure 154: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031
  • Figure 155: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 - 2031
  • Figure 156: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 - 2031
  • Figure 157: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by End-user, 2022
  • Figure 158: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by End-user, 2031
  • Figure 159: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 - 2031
  • Figure 160: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 - 2031
  • Figure 161: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 - 2031
  • Figure 162: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 - 2031
  • Figure 163: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 - 2031
  • Figure 164: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 - 2031
  • Figure 165: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 - 2031
  • Figure 166: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 - 2031
  • Figure 167: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 - 2031
  • Figure 168: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 - 2031
  • Figure 169: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 - 2031
  • Figure 170: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 - 2031
  • Figure 171: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 - 2031
  • Figure 172: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2022
  • Figure 173: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2031
  • Figure 174: China Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 175: India Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 176: Japan Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 177: Philippines Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 178: Thailand Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 179: Indonesia Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 180: Malaysia Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 181: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by Type
  • Figure 182: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by Service Type
  • Figure 183: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size
  • Figure 184: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by End-user
  • Figure 185: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by Country & Sub-region
  • Figure 186: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Type, 2022
  • Figure 187: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Type, 2031
  • Figure 188: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 - 2031
  • Figure 189: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 - 2031
  • Figure 190: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022
  • Figure 191: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031
  • Figure 192: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 - 2031
  • Figure 193: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 - 2031
  • Figure 194: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 - 2031
  • Figure 195: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 - 2031
  • Figure 196: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 - 2031
  • Figure 197: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 - 2031
  • Figure 198: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022
  • Figure 199: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031
  • Figure 200: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 - 2031
  • Figure 201: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 - 2031
  • Figure 202: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by End-user, 2022
  • Figure 203: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by End-user, 2031
  • Figure 204: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 - 2031
  • Figure 205: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 - 2031
  • Figure 206: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 - 2031
  • Figure 207 Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 - 2031
  • Figure 208: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 - 2031
  • Figure 209: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 - 2031
  • Figure 210: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 - 2031
  • Figure 211: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 - 2031
  • Figure 212: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 - 2031
  • Figure 213: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 - 2031
  • Figure 214: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 - 2031
  • Figure 215: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 - 2031
  • Figure 216: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 - 2031
  • Figure 217: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2022
  • Figure 218: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2031
  • Figure 219: Saudi Arabia Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 220: United Arab Emirates Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 221: South Africa Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 222: Morocco Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 223: South America Call Center Outsourcing Market Revenue Opportunity Share, by Type
  • Figure 224: South America Call Center Outsourcing Market Revenue Opportunity Share, by Service Type
  • Figure 225: South America Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size
  • Figure 226: South America Call Center Outsourcing Market Revenue Opportunity Share, by End-user
  • Figure 227: South America Call Center Outsourcing Market Revenue Opportunity Share, by Country & Sub-region
  • Figure 228: South America Call Center Outsourcing Market Value Share Analysis, by Type, 2022
  • Figure 229: South America Call Center Outsourcing Market Value Share Analysis, by Type, 2031
  • Figure 230: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 - 2031
  • Figure 231: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 - 2031
  • Figure 232: South America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022
  • Figure 233: South America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031
  • Figure 234: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 - 2031
  • Figure 235: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 - 2031
  • Figure 236: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 - 2031
  • Figure 237: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 - 2031
  • Figure 238: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 - 2031
  • Figure 239: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 - 2031
  • Figure 240: South America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022
  • Figure 241: South America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031
  • Figure 242: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 - 2031
  • Figure 243: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 - 2031
  • Figure 244: South America Call Center Outsourcing Market Value Share Analysis, by End-user, 2022
  • Figure 245: South America Call Center Outsourcing Market Value Share Analysis, by End-user, 2031
  • Figure 246: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 - 2031
  • Figure 247: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 - 2031
  • Figure 248: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 - 2031
  • Figure 249: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 - 2031
  • Figure 250: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 - 2031
  • Figure 251: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 - 2031
  • Figure 252: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 - 2031
  • Figure 253: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 - 2031
  • Figure 254: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 - 2031
  • Figure 255: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 - 2031
  • Figure 256: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 - 2031
  • Figure 257: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 - 2031
  • Figure 258: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 - 2031
  • Figure 259: South America Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2022
  • Figure 260: South America Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2031
  • Figure 261: Brazil Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 262: Argentina Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 263: Colombia Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 264: El Salvador Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
  • Figure 265: Jamaica Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 - 2031
目次
Product Code: TMRGL80769

The report provides revenue of the global call center outsourcing market for the period 2017-2031, considering 2021 as the base year and 2031 as the forecast year. The report also provides the compound annual growth rate (CAGR %) of the global call center outsourcing market from 2022 to 2031.

The report has been prepared after an extensive research. Primary research involved bulk of the research efforts, wherein analysts carried out interviews with key opinion leaders, industry leaders, and opinion makers. Secondary research involved referring to key players' product literature, annual reports, press releases, and relevant documents to understand the call center outsourcing market.

The report delves into the competitive landscape of the global call center outsourcing market. Key players operating in the global call center outsourcing market have been identified and each one of these has been profiled, in terms of various attributes. Company overview, financial standings, recent developments, and SWOT are attributes of players in the global call center outsourcing market profiled in this report.

Table of Contents

1. Preface

  • 1.1. Market Introduction
  • 1.2. Market Segmentation
  • 1.3. Key Research Objectives

2. Assumptions and Research Methodology

  • 2.1. Research Methodology
    • 2.1.1. List of Primary and Secondary Sources
  • 2.2. Key Assumptions for Data Modelling

3. Executive Summary: Global Call Center Outsourcing Market

4. Market Overview

  • 4.1. Market Definition
  • 4.2. Technology/ Product Roadmap
  • 4.3. Market Factor Analysis
    • 4.3.1. Forecast Factors
    • 4.3.2. Ecosystem/ Value Chain Analysis
    • 4.3.3. Market Dynamics (Growth Influencers)
      • 4.3.3.1. Drivers
      • 4.3.3.2. Restraints
      • 4.3.3.3. Opportunities
      • 4.3.3.4. Impact Analysis of Drivers and Restraints
  • 4.4. COVID-19 Impact Analysis
    • 4.4.1. Impact of COVID-19 on Call Center Outsourcing Market
    • 4.4.2. End-user Sentiment Analysis: Comparative Analysis on Spending
      • 4.4.2.1. Increase in Spending
      • 4.4.2.2. Decrease in Spending
    • 4.4.3. Short Term and Long Term Impact on the Market
  • 4.5. Market Opportunity Assessment - by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ South America)
    • 4.5.1. By Type
    • 4.5.2. By Service Type
    • 4.5.3. By Enterprise Size
    • 4.5.4. By End-user

5. Global Call Center Outsourcing Market Analysis and Forecast

  • 5.1. Market Revenue Analysis (US$ Bn), 2016-2031
    • 5.1.1. Historic Growth Trends, 2016-2021
    • 5.1.2. Forecast Trends, 2022-2031
  • 5.2. Pricing Model Analysis/ Price Trend Analysis
    • 5.2.1. Prevalent Pricing Models
    • 5.2.2. Pricing Range/ Average Costing

6. Global Call Center Outsourcing Market Analysis, by Type

  • 6.1. Overview and Definitions
  • 6.2. Key Segment Analysis
  • 6.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Type, 2018 - 2031
    • 6.3.1. Inbound Service
    • 6.3.2. Outbound Service

7. Global Call Center Outsourcing Market Analysis, by Service Type

  • 7.1. Overview and Definitions
  • 7.2. Key Segment Analysis
  • 7.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Service Type, 2018 - 2031
    • 7.3.1. Email Support
    • 7.3.2. Chat Support
    • 7.3.3. Voice Support
    • 7.3.4. Video Support
    • 7.3.5. Social Media Support
    • 7.3.6. Others

8. Global Call Center Outsourcing Market Analysis, by Enterprise Size

  • 8.1. Overview and Definitions
  • 8.2. Key Segment Analysis
  • 8.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Enterprise Size, 2018 - 2031
    • 8.3.1. Small & Medium Enterprises (SMEs)
    • 8.3.2. Large Enterprise

9. Global Call Center Outsourcing Market Analysis, by End-user

  • 9.1. Key Segment Analysis
  • 9.2. Call Center Outsourcing Market Size (US$ Bn) Forecast, by End-user, 2018 - 2031
    • 9.2.1. BFSI
    • 9.2.2. Retail & E-commerce
    • 9.2.3. IT & Telecom
    • 9.2.4. Healthcare
    • 9.2.5. Travel & Hospitality
    • 9.2.6. Media & Entertainment
    • 9.2.7. Energy & Utilities
    • 9.2.8. Education
    • 9.2.9. Transportation
    • 9.2.10. EdTech
    • 9.2.11. HealthTech
    • 9.2.12. FinTech
    • 9.2.13. Others

10. Global Call Center Outsourcing Market Analysis and Forecasts, by Region

  • 10.1. Key Findings
  • 10.2. Market Size (US$ Bn) Forecast by Region, 2018-2031
    • 10.2.1. North America
    • 10.2.2. Europe
    • 10.2.3. Asia Pacific
    • 10.2.4. Middle East & Africa
    • 10.2.5. South America

11. North America Call Center Outsourcing Market Analysis and Forecast

  • 11.1. Regional Outlook
  • 11.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
    • 11.2.1. By Type
    • 11.2.2. By Service Type
    • 11.2.3. By Enterprise Size
    • 11.2.4. By End-user
  • 11.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country, 2018 - 2031
    • 11.3.1. U.S.
    • 11.3.2. Canada
    • 11.3.3. Mexico

12. Europe Call Center Outsourcing Market Analysis and Forecast

  • 12.1. Regional Outlook
  • 12.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
    • 12.2.1. By Type
    • 12.2.2. By Service Type
    • 12.2.3. By Enterprise Size
    • 12.2.4. By End-user
  • 12.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
    • 12.3.1. Germany
    • 12.3.2. UK
    • 12.3.3. France
    • 12.3.4. Italy
    • 12.3.5. Spain
    • 12.3.6. Albania
    • 12.3.7. Kosovo
    • 12.3.8. Rest of Europe

13. Asia Pacific Call Center Outsourcing Market Analysis and Forecast

  • 13.1. Regional Outlook
  • 13.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
    • 13.2.1. By Type
    • 13.2.2. By Service Type
    • 13.2.3. By Enterprise Size
    • 13.2.4. By End-user
  • 13.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
    • 13.3.1. China
    • 13.3.2. India
    • 13.3.3. Japan
    • 13.3.4. Philippines
    • 13.3.5. Thailand
    • 13.3.6. Indonesia
    • 13.3.7. Malaysia
    • 13.3.8. Rest of Asia Pacific

14. Middle East & Africa Call Center Outsourcing Market Analysis and Forecast

  • 14.1. Regional Outlook
  • 14.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
    • 14.2.1. By Type
    • 14.2.2. By Service Type
    • 14.2.3. By Enterprise Size
    • 14.2.4. By End-user
  • 14.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
    • 14.3.1. Saudi Arabia
    • 14.3.2. United Arab Emirates
    • 14.3.3. South Africa
    • 14.3.4. Morocco
    • 14.3.5. Rest of Middle East & Africa

15. South America Call Center Outsourcing Market Analysis and Forecast

  • 15.1. Regional Outlook
  • 15.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
    • 15.2.1. By Type
    • 15.2.2. By Service Type
    • 15.2.3. By Enterprise Size
    • 15.2.4. By End-user
  • 15.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
    • 15.3.1. Brazil
    • 15.3.2. Argentina
    • 15.3.3. Colombia
    • 15.3.4. El Salvador
    • 15.3.5. Jamaica
    • 15.3.6. Rest of South America

16. Competition Landscape

  • 16.1. Market Competition Matrix, by Leading Players
  • 16.2. Market Revenue Share Analysis (%), by Leading Players (2021)
  • 16.3. Competitive Scenario
    • 16.3.1. List of Emerging, Prominent and Leading Players
    • 16.3.2. Major Mergers & Acquisitions, Expansions, Partnership, Contacts, Deals, etc.

17. Company Profiles

  • 17.1. Accenture Plc
    • 17.1.1. Business Overview
    • 17.1.2. Company Revenue
    • 17.1.3. Product Portfolio
    • 17.1.4. Geographic Footprint
    • 17.1.5. Strategic Partnership
    • 17.1.6. Merger & Acquisition
    • 17.1.7. Business Expansion
    • 17.1.8. New Product Launch
    • 17.1.9. Innovation etc.
  • 17.2. Teleperformance SE
    • 17.2.1. Business Overview
    • 17.2.2. Company Revenue
    • 17.2.3. Product Portfolio
    • 17.2.4. Geographic Footprint
    • 17.2.5. Strategic Partnership
    • 17.2.6. Merger & Acquisition
    • 17.2.7. Business Expansion
    • 17.2.8. New Product Launch
    • 17.2.9. Innovation etc.
  • 17.3. Atento SA
    • 17.3.1. Business Overview
    • 17.3.2. Company Revenue
    • 17.3.3. Product Portfolio
    • 17.3.4. Geographic Footprint
    • 17.3.5. Strategic Partnership
    • 17.3.6. Merger & Acquisition
    • 17.3.7. Business Expansion
    • 17.3.8. New Product Launch
    • 17.3.9. Innovation etc.
  • 17.4. Concentrix Corporation
    • 17.4.1. Business Overview
    • 17.4.2. Company Revenue
    • 17.4.3. Product Portfolio
    • 17.4.4. Geographic Footprint
    • 17.4.5. Strategic Partnership
    • 17.4.6. Merger & Acquisition
    • 17.4.7. Business Expansion
    • 17.4.8. New Product Launch
    • 17.4.9. Innovation etc.
  • 17.5. Sitel Group
    • 17.5.1. Business Overview
    • 17.5.2. Company Revenue
    • 17.5.3. Product Portfolio
    • 17.5.4. Geographic Footprint
    • 17.5.5. Strategic Partnership
    • 17.5.6. Merger & Acquisition
    • 17.5.7. Business Expansion
    • 17.5.8. New Product Launch
    • 17.5.9. Innovation etc.
  • 17.6. Capgemini SE
    • 17.6.1. Business Overview
    • 17.6.2. Company Revenue
    • 17.6.3. Product Portfolio
    • 17.6.4. Geographic Footprint
    • 17.6.5. Strategic Partnership
    • 17.6.6. Merger & Acquisition
    • 17.6.7. Business Expansion
    • 17.6.8. New Product Launch
    • 17.6.9. Innovation etc.
  • 17.7. Cognizant Technology Solutions Corporation
    • 17.7.1. Business Overview
    • 17.7.2. Company Revenue
    • 17.7.3. Product Portfolio
    • 17.7.4. Geographic Footprint
    • 17.7.5. Strategic Partnership
    • 17.7.6. Merger & Acquisition
    • 17.7.7. Business Expansion
    • 17.7.8. New Product Launch
    • 17.7.9. Innovation etc.
  • 17.8. Sutherland Global Services, Inc.
    • 17.8.1. Business Overview
    • 17.8.2. Company Revenue
    • 17.8.3. Product Portfolio
    • 17.8.4. Geographic Footprint
    • 17.8.5. Strategic Partnership
    • 17.8.6. Merger & Acquisition
    • 17.8.7. Business Expansion
    • 17.8.8. New Product Launch
    • 17.8.9. Innovation etc.
  • 17.9. TTEC Holdings, Inc.
    • 17.9.1. Business Overview
    • 17.9.2. Company Revenue
    • 17.9.3. Product Portfolio
    • 17.9.4. Geographic Footprint
    • 17.9.5. Strategic Partnership
    • 17.9.6. Merger & Acquisition
    • 17.9.7. Business Expansion
    • 17.9.8. New Product Launch
    • 17.9.9. Innovation etc.
  • 17.10. HCL Technologies
    • 17.10.1. Business Overview
    • 17.10.2. Company Revenue
    • 17.10.3. Product Portfolio
    • 17.10.4. Geographic Footprint
    • 17.10.5. Strategic Partnership
    • 17.10.6. Merger & Acquisition
    • 17.10.7. Business Expansion
    • 17.10.8. New Product Launch
    • 17.10.9. Innovation etc.
  • 17.11. Wipro Limited
    • 17.11.1. Business Overview
    • 17.11.2. Company Revenue
    • 17.11.3. Product Portfolio
    • 17.11.4. Geographic Footprint
    • 17.11.5. Strategic Partnership
    • 17.11.6. Merger & Acquisition
    • 17.11.7. Business Expansion
    • 17.11.8. New Product Launch
    • 17.11.9. Innovation etc.
  • 17.12. Infosys Limited
    • 17.12.1. Business Overview
    • 17.12.2. Company Revenue
    • 17.12.3. Product Portfolio
    • 17.12.4. Geographic Footprint
    • 17.12.5. Strategic Partnership
    • 17.12.6. Merger & Acquisition
    • 17.12.7. Business Expansion
    • 17.12.8. New Product Launch
    • 17.12.9. Innovation etc.
  • 17.13. Tata Consultancy Services (TCS)
    • 17.13.1. Business Overview
    • 17.13.2. Company Revenue
    • 17.13.3. Product Portfolio
    • 17.13.4. Geographic Footprint
    • 17.13.5. Strategic Partnership
    • 17.13.6. Merger & Acquisition
    • 17.13.7. Business Expansion
    • 17.13.8. New Product Launch
    • 17.13.9. Innovation etc.
  • 17.14. Tech Mahindra
    • 17.14.1. Business Overview
    • 17.14.2. Company Revenue
    • 17.14.3. Product Portfolio
    • 17.14.4. Geographic Footprint
    • 17.14.5. Strategic Partnership
    • 17.14.6. Merger & Acquisition
    • 17.14.7. Business Expansion
    • 17.14.8. New Product Launch
    • 17.14.9. Innovation etc.
  • 17.15. StarTek Inc.
    • 17.15.1. Business Overview
    • 17.15.2. Company Revenue
    • 17.15.3. Product Portfolio
    • 17.15.4. Geographic Footprint
    • 17.15.5. Strategic Partnership
    • 17.15.6. Merger & Acquisition
    • 17.15.7. Business Expansion
    • 17.15.8. New Product Launch
    • 17.15.9. Innovation etc.
  • 17.16. WNS Global Services
    • 17.16.1. Business Overview
    • 17.16.2. Company Revenue
    • 17.16.3. Product Portfolio
    • 17.16.4. Geographic Footprint
    • 17.16.5. Strategic Partnership
    • 17.16.6. Merger & Acquisition
    • 17.16.7. Business Expansion
    • 17.16.8. New Product Launch
    • 17.16.9. Innovation etc.
  • 17.17. TaskUs, Inc.
    • 17.17.1. Business Overview
    • 17.17.2. Company Revenue
    • 17.17.3. Product Portfolio
    • 17.17.4. Geographic Footprint
    • 17.17.5. Strategic Partnership
    • 17.17.6. Merger & Acquisition
    • 17.17.7. Business Expansion
    • 17.17.8. New Product Launch
    • 17.17.9. Innovation etc.
  • 17.18. Firstsource Solutions Limited
    • 17.18.1. Business Overview
    • 17.18.2. Company Revenue
    • 17.18.3. Product Portfolio
    • 17.18.4. Geographic Footprint
    • 17.18.5. Strategic Partnership
    • 17.18.6. Merger & Acquisition
    • 17.18.7. Business Expansion
    • 17.18.8. New Product Launch
    • 17.18.9. Innovation etc.
  • 17.19. Cogent E-Services Limited
    • 17.19.1. Business Overview
    • 17.19.2. Company Revenue
    • 17.19.3. Product Portfolio
    • 17.19.4. Geographic Footprint
    • 17.19.5. Strategic Partnership
    • 17.19.6. Merger & Acquisition
    • 17.19.7. Business Expansion
    • 17.19.8. New Product Launch
    • 17.19.9. Innovation etc.
  • 17.20. eClerx
    • 17.20.1. Business Overview
    • 17.20.2. Company Revenue
    • 17.20.3. Product Portfolio
    • 17.20.4. Geographic Footprint
    • 17.20.5. Strategic Partnership
    • 17.20.6. Merger & Acquisition
    • 17.20.7. Business Expansion
    • 17.20.8. New Product Launch
    • 17.20.9. Innovation etc.
  • 17.21. Fusion BPO Services
    • 17.21.1. Business Overview
    • 17.21.2. Company Revenue
    • 17.21.3. Product Portfolio
    • 17.21.4. Geographic Footprint
    • 17.21.5. Strategic Partnership
    • 17.21.6. Merger & Acquisition
    • 17.21.7. Business Expansion
    • 17.21.8. New Product Launch
    • 17.21.9. Innovation etc.
  • 17.22. Others
    • 17.22.1. Business Overview
    • 17.22.2. Company Revenue
    • 17.22.3. Product Portfolio
    • 17.22.4. Geographic Footprint
    • 17.22.5. Strategic Partnership
    • 17.22.6. Merger & Acquisition
    • 17.22.7. Business Expansion
    • 17.22.8. New Product Launch
    • 17.22.9. Innovation etc.

18. Key Takeaways