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コールセンターアウトソーシングの世界市場レポート2024

Call Center Outsourcing Global Market Report 2024
出版日: 受注後更新 | 発行: The Business Research Company | ページ情報: 英文 175 Pages | 納期: 2～10営業日

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コールセンターアウトソーシングの世界市場レポート2024
出版日: 受注後更新
発行: The Business Research Company
ページ情報: 英文 175 Pages
納期: 2～10営業日
  • 全表示
  • 概要
  • 目次
概要

コールセンターアウトソーシングの市場規模は、今後数年間で大幅な成長が見込まれています。 2028年には7.1%の年間複合成長率（CAGR）で1,492億9,000万米ドルに成長すると予想されます。予測期間中に予想される成長は、マルチチャネルの顧客サポート、顧客エクスペリエンスへの一層の注力、データセキュリティとコンプライアンスへの注目、柔軟なワークモデルの採用、社会的責任と持続可能性への取り組みなどの要因に起因すると考えられます。予測期間中に予想される注目すべき動向としては、先進技術の統合、継続的な技術進歩、デジタル変革の重視、データセキュリティとコンプライアンスの継続的な重視、顧客体験（CX）の向上への継続的な注力などが挙げられます。

eコマース業界の予想される成長は、将来のコールセンターアウトソーシング市場の拡大を推進すると予想されます。eコマース、または電子商取引には、電子ネットワーク（通常はインターネット）を介した商品やサービスの売買、および金銭やデータの転送が含まれます。 コールセンターアウトソーシングサービスは、eコマース企業に顧客からの問い合わせの処理に熟練したエージェントへのアクセスを提供し、顧客が高品質の支援とサポートを受けられるようにします。国際貿易局によると、2022年9月時点で消費者向けeコマースは英国の小売部門全体の30％を占め、年間収益は1,200億米ドル以上に達しています。さらに、国連貿易開発会議は、eコマースの増加を報告し、2020年の小売総売上高に占めるオンライン小売売上高の割合が16%から19%に増加しました。このように、電子商取引業界の成長は、コールセンターアウトソーシング市場の主要な推進力となっています。

クラウドテクノロジーの採用の増加により、コールセンターアウトソーシング市場の成長が促進される見込みです。データ、アプリケーション、およびサービスを保存、管理、配信するためにインターネット上のリモートサーバーのネットワークを含むクラウドテクノロジーは、顧客とのやり取りとデータを管理するためのスケーラブルなインフラストラクチャを提供します。これにより、リモート作業が容易になり、サービス提供の柔軟性が向上し、運用コストが削減されます。クラウドの導入により、リアルタイムのデータアクセスと分析も可能になり、顧客サービスとパフォーマンスの監視の向上に貢献します。ユーロスタットは、2021年にクラウドコンピューティングを利用するEU企業が5%増加し、41%が主に電子メールシステムのホスティングと電子ファイルの保存にクラウドコンピューティングを利用していると報告しました。さらに、中堅企業の割合は2020年の46%から2021年には53%に増加しました。したがって、クラウドテクノロジーの採用の増加がコールセンターアウトソーシング市場の成長を推進しています。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 マクロ経済シナリオ

  • 高インフレが市場に与える影響
  • ウクライナ・ロシア戦争が市場に与える影響
  • COVID-19による市場への影響

第5章 世界市場規模と成長

  • 世界の市場促進要因と抑制要因
    • 市場促進要因
    • 市場抑制要因
  • 世界の市場規模実績と成長、2018年～2023年
  • 世界の市場規模予測と成長、2023年～2028年、2033年

第6章 市場セグメンテーション

  • 世界のコールセンターアウトソーシング市場、タイプ別セグメンテーション、実績および予測、2018-2023年、2023-2028年、2033年
  • インバウンドサービス
  • アウトバウンドサービス
  • 世界のコールセンターアウトソーシング市場、企業規模別セグメンテーション、実績および予測、2018-2023年、2023-2028年、2033年
  • 大企業
  • 中小企業（SME）
  • スタートアップ
  • 世界のコールセンターアウトソーシング市場、業界別セグメンテーション、実績および予測、2018-2023年、2023-2028年、2033年
  • 銀行、金融サービス、保険（BFSI）
  • 情報技術と通信
  • ヘルスケア
  • 小売り
  • 製造業
  • その他の業界

第7章 地域および国の分析

  • 世界のコールセンターアウトソーシング市場、地域別、実績および予測、2018-2023、2023-2028年、2033年
  • 世界のコールセンターアウトソーシング市場、国別、実績および予測、2018-2023、2023-2028年、2033年

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

  • コールセンターアウトソーシング市場の競合情勢
  • コールセンターアウトソーシング市場企業プロファイル
    • Accenture plc
    • Telefonica SA
    • Capgemini SE
    • Cognizant
    • Infosys BPM

第31章 その他の大手および革新的な企業

  • Wipro
  • Teleperformance SE
  • Tech Mahindra
  • Concentrix
  • Arvato AG
  • Genpact
  • Conduent Inc.
  • Comdata Group
  • Telus International
  • TTEC Holdings Inc.
  • Alorica
  • Sutherland Global Services
  • WNS Global Services
  • TaskUs
  • Transcom WorldWide AB

第32章 競合ベンチマーキング

第33章 競合ダッシュボード

第34章 主要な合併と買収

第35章 将来の見通しと可能性の分析

第36章 付録

目次
Product Code: r13439

Call center outsourcing is a business strategy wherein a company engages an external service provider to oversee customer service and tele-calling-related activities on its behalf. This approach allows businesses to concentrate on their core activities while an external team manages customer service functions.

The primary types of call center outsourcing include inbound and outbound services. Inbound services involve handling incoming calls, messages, and inquiries from customers. Call center outsourcing in inbound services improves customer support by efficiently managing inquiries, order processing, and issue resolution. This outsourcing model is applied across enterprises of various sizes, encompassing large enterprises, small and medium enterprises (SMEs), and startups. It finds utility in various industry verticals, including banking, financial services, and insurance (BFSI), information technology and telecom, healthcare, retail, manufacturing, and others.

The call center outsourcing market research report is one of a series of new reports from The Business Research Company that provides call center outsourcing market statistics, including call center outsourcing industry global market size, regional shares, competitors with a call center outsourcing market share, detailed call center outsourcing market segments, market trends and opportunities, and any further data you may need to thrive in the call center outsourcing industry. This call center outsourcing market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The call center outsourcing market size has grown strongly in recent years. It will grow from $106.11 billion in 2023 to $113.49 billion in 2024 at a compound annual growth rate (CAGR) of 7.0%. The growth observed in the historical period can be attributed to several factors, including a focus on core competencies, scalability, the provision of 24/7 customer support, and gaining access to specialized skills.

The call center outsourcing market size is expected to see strong growth in the next few years. It will grow to $149.29 billion in 2028 at a compound annual growth rate (CAGR) of 7.1%. The anticipated growth in the forecast period can be attributed to factors such as multichannel customer support, an increased focus on customer experience, attention to data security and compliance, adoption of flexible work models, and a commitment to social responsibility and sustainability. Notable trends expected in the forecast period include the integration of advanced technologies, ongoing technological advancements, a strong emphasis on digital transformation, continued emphasis on data security and compliance, and a persistent focus on enhancing customer experience (CX).

The anticipated growth of the e-commerce industry is set to drive the expansion of the call center outsourcing market in the future. E-commerce, or electronic commerce, involves the buying and selling of goods and services and the transfer of money or data through electronic networks, commonly the Internet. Call center outsourcing services offer e-commerce companies access to skilled agents proficient in handling customer inquiries, ensuring customers receive high-quality assistance and support. As of September 2022, consumer e-commerce constituted 30% of the UK's total retail sector, amounting to over $120 billion in annual revenue, according to the International Trade Administration. Additionally, the United Nations Conference on Trade and Development reported a rise in e-commerce, increasing the online retail sales share from 16% to 19% of total retail sales in 2020. Thus, the growing e-commerce industry is a key driver for the call center outsourcing market.

The increasing adoption of cloud technology is poised to fuel the growth of the call center outsourcing market. Cloud technology, involving a network of remote servers on the internet for storing, managing, and delivering data, applications, and services, provides a scalable infrastructure for managing customer interactions and data. It facilitates remote work, enhances service delivery flexibility, and reduces operational costs. Cloud adoption also enables real-time data access and analysis, contributing to improved customer service and performance monitoring. Eurostat reported a 5% increase in EU enterprises using cloud computing in 2021, with 41% primarily utilizing it for hosting email systems and storing electronic files. Moreover, medium-sized enterprises saw a rise from 46% in 2020 to 53% in 2021. Therefore, the increasing adoption of cloud technology is driving the growth of the call center outsourcing market.

The lack of innovations in call center outsourcing serves as a significant restraint on the market's growth during the forecast period. The absence of innovations in the management of outsourced call center operations impacts the quality of service provided, hindering organizations from effectively meeting changing customer needs and preferences. In 2021, 17% of organizations lacked technology in call center outsourcing, compared to 10% in 2020, as reported by Computer Generated Solutions, Inc. Consequently, the lack of innovations poses a hindrance to the growth of the call center outsourcing market.

Key companies in the call center outsourcing market are increasingly focusing on introducing AI-based real-time contact center solutions to optimize profitability. AI-based contact centers enable agents to analyze client needs and emotions, providing real-time coaching to help them make informed decisions for customers. Qualtrics introduced Real-Time Agent Assist and Automated Call Summaries Solutions in October 2022. These solutions utilize AI and machine learning to offer personalized coaching and suggestions during customer calls. Real-time agent assist enhances customer support skills by analyzing live conversations and providing improvement prompts, while automated call summaries generate comprehensive summaries, including sentiment, topics discussed, and action items. Automated Call Summaries integrate seamlessly with CRM systems to provide a comprehensive customer experience history and a unified source for all customer records.

In September 2021, Sitel Group acquired Sykes Enterprises Inc. for approximately $2.2 billion, strengthening its position as a leading provider of call center outsourcing services. This acquisition enhances Sitel Group's ability to deliver high-quality customer experience management services. Sykes Enterprises Inc. is a business process outsourcing company specializing in customer contact management services, including customer care outsourcing.

Major companies operating in the call center outsourcing market report are Accenture plc, Telefonica S.A, Capgemini SE, Cognizant, Infosys BPM, Wipro, Teleperformance SE, Tech Mahindra, Concentrix, Arvato AG, Genpact, Conduent Inc., Comdata Group, Telus International, TTEC Holdings Inc., Alorica, Sutherland Global Services, WNS Global Services, TaskUs, Transcom WorldWide AB, Datamark Inc, Hinduja Global Solutions, IBEX Global Solutions plc, Startek, VXI Global Solutions, Fusion BPO Services Limited, Arise Virtual Solutions Inc., LiveOps, Groupe Acticall S.A.

North America was the largest region in the call center outsourcing market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center outsourcing market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the call center outsourcing market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain

The call center outsourcing market includes revenues earned by entities by providing services such as customer support, order processing, inquiry handling, appointment scheduling, support, and feedback. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Call Center Outsourcing Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on call center outsourcing market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

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  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
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  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
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  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for call center outsourcing? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The call center outsourcing market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

  • 1) By Type: Inbound Services; Outbound Services
  • 2) By Enterprise Size: Large Enterprise; Small And Medium Enterprises (SMEs); Startups
  • 3) By Vertical: Banking, financial services and insurance (BFSI); Information Technology And Telecom; Healthcare; Retail; Manufacturing; Other Verticals
  • Companies Mentioned: Accenture plc; Telefonica S.A; Capgemini SE; Cognizant; Infosys BPM
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Call Center Outsourcing Market Characteristics

3. Call Center Outsourcing Market Trends And Strategies

4. Call Center Outsourcing Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Call Center Outsourcing Market Size and Growth

  • 5.1. Global Call Center Outsourcing Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Call Center Outsourcing Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Call Center Outsourcing Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Call Center Outsourcing Market Segmentation

  • 6.1. Global Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Inbound Services
  • Outbound Services
  • 6.2. Global Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Large Enterprise
  • Small And Medium Enterprises (SMEs)
  • Startups
  • 6.3. Global Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Banking, financial services and insurance (BFSI)
  • Information Technology And Telecom
  • Healthcare
  • Retail
  • Manufacturing
  • Other Verticals

7. Call Center Outsourcing Market Regional And Country Analysis

  • 7.1. Global Call Center Outsourcing Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Call Center Outsourcing Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Call Center Outsourcing Market

  • 8.1. Asia-Pacific Call Center Outsourcing Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Call Center Outsourcing Market

  • 9.1. China Call Center Outsourcing Market Overview
  • 9.2. China Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Call Center Outsourcing Market

  • 10.1. India Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Call Center Outsourcing Market

  • 11.1. Japan Call Center Outsourcing Market Overview
  • 11.2. Japan Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Call Center Outsourcing Market

  • 12.1. Australia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Call Center Outsourcing Market

  • 13.1. Indonesia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Call Center Outsourcing Market

  • 14.1. South Korea Call Center Outsourcing Market Overview
  • 14.2. South Korea Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Call Center Outsourcing Market

  • 15.1. Western Europe Call Center Outsourcing Market Overview
  • 15.2. Western Europe Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Call Center Outsourcing Market

  • 16.1. UK Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Call Center Outsourcing Market

  • 17.1. Germany Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Call Center Outsourcing Market

  • 18.5. France Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.6. France Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.7. France Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Call Center Outsourcing Market

  • 19.9. Italy Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.10. Italy Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.11. Italy Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Call Center Outsourcing Market

  • 20.13. Spain Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.14. Spain Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.15. Spain Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Call Center Outsourcing Market

  • 21.1. Eastern Europe Call Center Outsourcing Market Overview
  • 21.2. Eastern Europe Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Call Center Outsourcing Market

  • 22.1. Russia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Call Center Outsourcing Market

  • 23.1. North America Call Center Outsourcing Market Overview
  • 23.2. North America Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Call Center Outsourcing Market

  • 24.1. USA Call Center Outsourcing Market Overview
  • 24.2. USA Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Call Center Outsourcing Market

  • 25.1. Canada Call Center Outsourcing Market Overview
  • 25.2. Canada Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Call Center Outsourcing Market

  • 26.1. South America Call Center Outsourcing Market Overview
  • 26.2. South America Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Call Center Outsourcing Market

  • 27.1. Brazil Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Call Center Outsourcing Market

  • 28.1. Middle East Call Center Outsourcing Market Overview
  • 28.2. Middle East Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Call Center Outsourcing Market

  • 29.1. Africa Call Center Outsourcing Market Overview
  • 29.2. Africa Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Call Center Outsourcing Market Competitive Landscape And Company Profiles

  • 30.1. Call Center Outsourcing Market Competitive Landscape
  • 30.2. Call Center Outsourcing Market Company Profiles
    • 30.2.1. Accenture plc
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. Telefonica S.A
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. Capgemini SE
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. Cognizant
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. Infosys BPM
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. Call Center Outsourcing Market Other Major And Innovative Companies

  • 31.1. Wipro
  • 31.2. Teleperformance SE
  • 31.3. Tech Mahindra
  • 31.4. Concentrix
  • 31.5. Arvato AG
  • 31.6. Genpact
  • 31.7. Conduent Inc.
  • 31.8. Comdata Group
  • 31.9. Telus International
  • 31.10. TTEC Holdings Inc.
  • 31.11. Alorica
  • 31.12. Sutherland Global Services
  • 31.13. WNS Global Services
  • 31.14. TaskUs
  • 31.15. Transcom WorldWide AB

32. Global Call Center Outsourcing Market Competitive Benchmarking

33. Global Call Center Outsourcing Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Call Center Outsourcing Market

35. Call Center Outsourcing Market Future Outlook and Potential Analysis

  • 35.1 Call Center Outsourcing Market In 2028 - Countries Offering Most New Opportunities
  • 35.2 Call Center Outsourcing Market In 2028 - Segments Offering Most New Opportunities
  • 35.3 Call Center Outsourcing Market In 2028 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer