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テレフォンコールセンターの世界市場レポート 2024年

Telephone Call Centers Global Market Report 2024

出版日: | 発行: The Business Research Company | ページ情報: 英文 200 Pages | 納期: 2~10営業日

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テレフォンコールセンターの世界市場レポート 2024年
出版日: 2024年01月13日
発行: The Business Research Company
ページ情報: 英文 200 Pages
納期: 2~10営業日
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  • 概要
  • 目次
概要

テレフォンコールセンター市場規模は近年着実に成長しています。2023年の1,475億1,000万米ドルから2024年には1,510億6,000万米ドルへと、CAGR2.4%で拡大します。この期間の成長は、顧客サービスに対する需要の高まり、市場競争の激化による顧客維持戦略の強化、費用対効果の高い施策やアウトソーシングの動向、多言語サポートサービスの必要性を促す世界化、コールセンターにおけるサービス品質全般の向上を目的としたテクノロジーの普及など、いくつかの要因に起因しています。

テレフォンコールセンターの市場規模は、今後数年間で安定した成長が見込まれます。2028年の年間平均成長率(CAGR)は2.2%で、1,645億1,000万米ドルに成長します。この予測期間における成長は、オムニチャネル顧客体験の提供への注目の高まり、従業員研修と福利厚生への注目の高まり、リモートワーク設定とバーチャルコールセンターの台頭、貴重な顧客インサイトを引き出すためのデータ分析の活用、コールセンター業務における規制遵守とデータセキュリティの重視などが背景にあると予想されます。この期間に予測される主な動向には、パーソナライズされた顧客体験の提供、ユニファイド・コミュニケーション(UC)システムの統合、サイバーセキュリティ対策の強化、顧客向けセルフサービス・オプションの拡大、コールセンター業界におけるアウトソーシングおよびオフショアリング戦略の戦略的活用などが含まれます。

予想されるeコマースベンダーの増加は、今後のテレフォンコールセンター市場の成長を促進する構えです。eコマースベンダーは、オンライン製品やサービスの購入・再販に従事する企業や個人を包含し、さまざまな市場カテゴリーで役立っています。コンピュータ、タブレット、スマートフォン、その他のスマートデバイスで行われるeコマース活動は、多くの場合、顧客が十分な情報を得た上で意思決定を行い、懸念事項に対処し、シームレスな顧客体験を確保できるよう支援するコールセンターサービスに依存しています。その一例として、eコマース・欧州は2023年2月に、フランスのeコマース部門(製品とサービスを含む)の2022年の売上高は1,469億ユーロ(1,591億1,000万米ドル)で、前年比13.8%の伸びを示したと報告しています。このようなeコマース市場の成長とベンダーの増加は、テレフォンコールセンターに対する需要の高まりに寄与し、市場拡大の原動力となっています。

また、携帯電話の利用が拡大していることも、テレフォンコールセンター市場の拡大を後押ししています。携帯電話の利用は、スマートフォンやフィーチャーフォンなどのモバイル機器を、通信、インターネットアクセス、情報やアプリケーションへのアクセスなど、さまざまな目的で活用することを意味します。携帯電話はテレフォンコールセンターサービスを促進する上で重要な役割を果たしており、コールセンターのエージェントに生産性と可用性の向上を提供しています。携帯電話は、ヘルプデスク・チケットの効率的なアシスト、分析、記録、管理を可能にします。2023年2月現在、Uswitch Limitedの報告によると、英国ではモバイル接続が3.8%増加し、2022年には前年比7,180万接続に達しました。2025年には英国の人口が6,830万人になると予想されており、個人の約95%(約6,500万人)がスマートフォンを所有すると予測されています。このような携帯電話利用の持続的成長は、テレフォンコールセンター市場拡大の重要な原動力となっています。

2023年のテレフォンコールセンター市場では北米が最大地域でした。テレフォンコールセンター市場レポートの対象地域は、アジア太平洋,西欧,東欧,北米,南米,中東,アフリカです。

目次

第1章 エグゼクティブサマリー

第2章 テレフォンコールセンター市場の特徴

第3章 テレフォンコールセンター市場の動向と戦略

第4章 テレフォンコールセンター市場- マクロ経済シナリオ

  • 高インフレが市場に与える影響
  • ウクライナ・ロシア戦争が市場に与える影響
  • COVID-19による市場への影響

第5章 世界のテレフォンコールセンター市場規模と成長

  • 世界のテレフォンコールセンター市場促進要因と制約要因
    • 市場の促進要因
    • 市場の抑制要因
  • 世界のテレフォンコールセンターの市場規模実績と成長率、2018~2023年
  • 世界のテレフォンコールセンター市場規模と成長予測、2023年~2028年、2033年

第6章 テレフォンコールセンター市場セグメンテーション

  • 世界のテレフォンコールセンター市場、コンポーネント別セグメンテーション、実績および予測、2018-2023、2023-2028年、2033年
  • ソリューションまたはソフトウェア
  • ソフトウェア
  • コンサルティングとトレーニング
  • 統合と展開
  • サポートとメンテナンス
  • 世界のテレフォンコールセンター市場、展開別セグメンテーション、実績および予測、2018-2023、2023-2028年、2033年
  • クラウドベースのコールセンター
  • ハイブリッドコールセンター
  • オンプレミスコールセンター
  • 世界のテレフォンコールセンター市場、業界別セグメンテーション、実績および予測、2018-2023、2023-2028年、2033年
  • 銀行、金融サービス、保険(BFSI)
  • 小売および消費財
  • ITとテレコム
  • メディアとエンターテイメント
  • 政府
  • ヘルスケア
  • 旅行とホスピタリティ
  • その他の業種

第7章 テレフォンコールセンター市場の地域および国分析

  • 世界のテレフォンコールセンター市場、地域別、実績および予測、2018-2023年、2023-2028年、2033年
  • 世界のテレフォンコールセンター市場、国別、実績および予測、2018-2023年、2023-2028年、2033年

第8章 アジア太平洋のテレフォンコールセンター市場

第9章 中国のテレフォンコールセンター市場

第10章 インドのテレフォンコールセンター市場

第11章 日本のテレフォンコールセンター市場

第12章 オーストラリアのテレフォンコールセンター市場

第13章 インドネシアのテレフォンコールセンター市場

第14章 韓国のテレフォンコールセンター市場

第15章 西欧のテレフォンコールセンター市場

第16章 英国のテレフォンコールセンター市場

第17章 ドイツのテレフォンコールセンター市場

第18章 フランスのテレフォンコールセンター市場

第19章 イタリアのテレフォンコールセンター市場

第20章 スペインのテレフォンコールセンター市場

第21章 東欧のテレフォンコールセンター市場

第22章 ロシアのテレフォンコールセンター市場

第23章 北米テレフォンコールセンター市場

第24章 米国のテレフォンコールセンター市場

第25章 カナダのテレフォンコールセンター市場

第26章 南米テレフォンコールセンター市場

第27章 ブラジルのテレフォンコールセンター市場

第28章 中東のテレフォンコールセンター市場

第29章 アフリカのテレフォンコールセンター市場

第30章 テレフォンコールセンター市場の競合情勢と企業プロファイル

  • テレフォンコールセンター市場の競合情勢
  • テレフォンコールセンター市場の企業プロファイル
    • Teleperformance SE
    • SYNNEX Corporation
    • Sitel Group
    • Transcom WorldWide AB
    • Atento SA

第31章 世界のテレフォンコールセンター市場の競合ベンチマーキング

第32章 世界のテレフォンコールセンター市場競争力ダッシュボード

第33章 テレフォンコールセンター市場における主要な合併と買収

第34章 テレフォンコールセンター市場の将来展望と可能性分析

第35章 付録

目次
Product Code: r11384

“Telephone Call Centers Global Market Report 2024 ” from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on telephone call centers market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for telephone call centers? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? “The telephone call centers market global report ” from The Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

  • 1) By Component: Solutions Or Software; Software; Consulting And Training; Integration And Deployment; Support And Maintenance
  • 2) By Deployment: Cloud-Based Call Centers; Hybrid Call Centers; On-Premise Call Centers
  • 3) By Vertical: Banking, Financial Services, And Insurance (BFSI); Retail And Consumer Goods; IT And Telecom; Media And Entertainment; Government; Healthcare; Travel And Hospitality; Other Verticals
  • Companies Mentioned: Teleperformance SE; SYNNEX Corporation; Sitel Group; Transcom WorldWide AB; Atento S.A.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Executive Summary

A telephone call center is a customer support facility where personnel handle inquiries, provide technical assistance, or manage orders via telephone. These centers can operate either within a company or as an outsourced service provided by specialized businesses focused on handling calls.

The primary components of telephone call centers include software solutions, consulting and training services, integration and deployment support, and ongoing maintenance. Call center solutions refer to technologies facilitating both inbound and outbound activities within customer service or cloud contact centers. These solutions are deployed across various types of call centers, such as cloud-based, hybrid, or on-premise setups. They cater to diverse industry verticals including banking, financial services, and insurance (BFSI), retail, IT and telecommunications, media and entertainment, government agencies, healthcare institutions, travel and hospitality, among others.

The telephone call centers market research report is one of a series of new reports from The Business Research Company that provides telephone call centers market statistics, including telephone call centers industry global market size, regional shares, competitors with a telephone call centers market share, detailed telephone call centers market segments, market trends, and opportunities, and any further data you may need to thrive in the telephone call centers industry. This telephone call centers market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The telephone call centers market size has grown steadily in recent years. It will grow from $147.51 billion in 2023 to $151.06 billion in 2024 at a compound annual growth rate (CAGR) of 2.4%. The observed growth in the historical period can be attributed to several factors, including a rising demand for customer service, intensified market competition necessitating enhanced customer retention strategies, cost-effective measures and the outsourcing trend, globalization prompting the need for multilingual support services, and the widespread adoption of technology aimed at improving overall service quality in call centers.

The telephone call centers market size is expected to see steady growth in the next few years. It will grow to $164.51 billion in 2028 at a compound annual growth rate (CAGR) of 2.2%. The anticipated growth in the forecast period is expected due to a heightened focus on providing omnichannel customer experiences, increased attention towards employee training and well-being, the rise of remote work setups and virtual call centers, the utilization of data analytics to derive valuable customer insights, and a strong emphasis on regulatory compliance and data security within call center operations. Key trends projected for this period involve the delivery of personalized customer experiences, the integration of unified communications systems, bolstering cybersecurity measures, the expansion of self-service options for customers, and the strategic utilization of outsourcing and offshoring strategies in the call center industry.

The anticipated rise in the number of e-commerce vendors is poised to drive the growth of the telephone call center market in the future. E-commerce vendors, encompassing businesses and individuals engaged in online product and service purchase and resale, are instrumental in various market categories. E-commerce activities conducted on computers, tablets, smartphones, and other smart devices often rely on call center services to aid customers in making informed decisions, addressing concerns, and ensuring a seamless customer experience. As an example, Ecommerce Europe reported in February 2023 that France's e-commerce sector, inclusive of products and services, generated €146.9 billion ($159.11 billion) in revenue in 2022, representing a 13.8% growth over the previous year. This growth in the e-commerce market and the increasing number of vendors contribute to the heightened demand for telephone call centers, driving market expansion.

The ongoing growth of mobile phone usage is set to further propel the expansion of the telephone call center market. Mobile phone usage involves the utilization of mobile devices, such as smartphones and feature phones, for various purposes, including communication, internet access, and accessing information and applications. Mobile phones play a crucial role in facilitating telephone call center services, providing call center agents with enhanced productivity and availability. Mobile phones empower agents to efficiently assist, analyze, log, and manage help desk tickets. As of February 2023, Uswitch Limited reported that the UK experienced a 3.8% increase in mobile connections, reaching 71.8 million connections in 2022 compared to the previous year. With an expected UK population of 68.3 million by 2025, approximately 95% of individuals (around 65 million) are projected to own a smartphone. This sustained growth in mobile phone usage is a key driver for the expansion of the telephone call center market.

The telephone call center market is experiencing a prominent trend in technological adoption, with major companies actively embracing innovative technologies to enhance their market positions. In a noteworthy example, Alorica Inc., a US-based customer experience management and BPO company, entered into a partnership with Sanas in June 2022, adopting real-time accent translation AI technology. Alorica utilizes cutting-edge AI technology to address language and accent challenges, providing exceptional client experiences across its global network. The Accent translation technology by Sanas improves understanding of spoken language, enhances proficiency in foreign languages, and resolves communication barriers between international teams and clients. This technology enables customer experience service specialists to select a dialect in real-time, reducing friction while preserving the speaker's originality.

Major players in the telephone call center market are also concentrating on introducing advanced solutions with innovative features to gain a competitive advantage. An advanced call center with an innovative suite of features represents a customer-facing communications hub leveraging the latest technology to deliver improved customer service and streamline workforce operations. For instance, in June 2023, MightyCall, a US-based cloud-based call center solution provider, launched its new call center solutions tailored to meet the communication needs of businesses. The MightyCall Call Center solution, a cloud-based offering adaptable and scalable for small and medium-sized organizations, incorporates built-in artificial intelligence (AI). This AI technology checks call quality, manages the flow of incoming and outbound conversations, assesses performance, and routes calls to team members based on their roles and expertise. Additionally, it provides live call monitoring and separate workstations for supervisors and agents, setting it apart from competitors. These technological advancements underscore the commitment of major companies in the telephone call center market to leverage innovation for enhanced service delivery and operational efficiency.

In August 2021, Sitel Group, a US-based company specializing in customer experience management, successfully acquired Sykes Enterprises Inc. for an approximate amount of $2.2 billion. This strategic acquisition has propelled Sitel Group to be recognized as one of the top three global leaders in customer experience management. It has significantly increased their scale, expanded their global reach, and enhanced their digital capabilities. The union of these companies has notably broadened their global footprint and diversified their offerings across various consumer goods and services. Sykes Enterprises Inc., also based in the US, operates as a business process outsourcing company, providing IT consultancy, business process outsourcing, and IT-enabled services, particularly in customer care and technical support.

Major companies operating in the telephone call centers market report are Teleperformance SE, SYNNEX Corporation, Sitel Group, Transcom WorldWide AB, Atento S.A., Intrado Life & Safety Inc., TTEC Holdings Inc., Alorica Inc., IBM Corporation, FLEETCOR Technologies Inc., Serco Group Plc, Entel Call Center S.A., Sykes Enterprises Inc., Nextiva Inc., Fusion BPO Services LLC, Conduent Business Services LLC, Concentrix Corporation., TeleDirect Asia Pte Ltd, IN-Sound Telecom Pte Ltd, Eureka Call Centre Systems Pte Ltd, Open Access BPO LLC, Callnovo Technology Co. Ltd., Connect Centre Pte Ltd, Call Center - Stic Chile Ltda., Inovaze BPO Services, Outsource Consultants LLC, Helplama Inc., Peak Support Inc., SupportYourApp Inc., Helpware Inc., XACT Telesolutions LLC, America's Call Center LLC .

North America was the largest region in the telephone call centers market in 2023. The regions covered in the telephone call centers market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the telephone call centers market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The telephone call center market consists of revenues earned by entities by providing services such as communicating with the customers on behalf of the client or company for lead generation, customer retention, and surveying. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Table of Contents

1. Executive Summary

2. Telephone Call Centers Market Characteristics

3. Telephone Call Centers Market Trends And Strategies

4. Telephone Call Centers Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On the Market
  • 4.2. Ukraine-Russia War Impact On the Market
  • 4.3. COVID-19 Impact On the Market

5. Global Telephone Call Centers Market Size and Growth

  • 5.1. Global Telephone Call Centers Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Telephone Call Centers Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Telephone Call Centers Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Telephone Call Centers Market Segmentation

  • 6.1. Global Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Solutions Or Software
  • Software
  • Consulting And Training
  • Integration And Deployment
  • Support And Maintenance
  • 6.2. Global Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Cloud-Based Call Centres
  • Hybrid Call Centres
  • On-Premise Call Centres
  • 6.3. Global Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Banking, Financial Services, And Insurance (BFSI)
  • Retail And Consumer Goods
  • IT And Telecom
  • Media And Entertainment
  • Government
  • Healthcare
  • Travel And Hospitality
  • Other Verticals

7. Telephone Call Centers Market Regional And Country Analysis

  • 7.1. Global Telephone Call Centers Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Telephone Call Centers Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Telephone Call Centers Market

  • 8.1. Asia-Pacific Telephone Call Centers Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Telephone Call Centers Market

  • 9.1. China Telephone Call Centers Market Overview
  • 9.2. China Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Telephone Call Centers Market

  • 10.1. India Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Telephone Call Centers Market

  • 11.1. Japan Telephone Call Centers Market Overview
  • 11.2. Japan Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Telephone Call Centers Market

  • 12.1. Australia Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Telephone Call Centers Market

  • 13.1. Indonesia Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Telephone Call Centers Market

  • 14.1. South Korea Telephone Call Centers Market Overview
  • 14.2. South Korea Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Telephone Call Centers Market

  • 15.1. Western Europe Telephone Call Centers Market Overview
  • 15.2. Western Europe Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Telephone Call Centers Market

  • 16.1. UK Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Telephone Call Centers Market

  • 17.1. Germany Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Telephone Call Centers Market

  • 18.1. France Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.2. France Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.3. France Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Telephone Call Centers Market

  • 19.1. Italy Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.2. Italy Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.3. Italy Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Telephone Call Centers Market

  • 20.1. Spain Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.2. Spain Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.3. Spain Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Telephone Call Centers Market

  • 21.1. Eastern Europe Telephone Call Centers Market Overview
  • 21.2. Eastern Europe Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Telephone Call Centers Market

  • 22.1. Russia Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Telephone Call Centers Market

  • 23.1. North America Telephone Call Centers Market Overview
  • 23.2. North America Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Telephone Call Centers Market

  • 24.1. USA Telephone Call Centers Market Overview
  • 24.2. USA Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Telephone Call Centers Market

  • 25.1. Canada Telephone Call Centers Market Overview
  • 25.2. Canada Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Telephone Call Centers Market

  • 26.1. South America Telephone Call Centers Market Overview
  • 26.2. South America Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Telephone Call Centers Market

  • 27.1. Brazil Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Telephone Call Centers Market

  • 28.1. Middle East Telephone Call Centers Market Overview
  • 28.2. Middle East Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Telephone Call Centers Market

  • 29.1. Africa Telephone Call Centers Market Overview
  • 29.2. Africa Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Telephone Call Centers Market, Segmentation BY Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Telephone Call Centers Market Competitive Landscape And Company Profiles

  • 30.1. Telephone Call Centers Market Competitive Landscape
  • 30.2. Telephone Call Centers Market Company Profiles
    • 30.2.1. Teleperformance SE
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. SYNNEX Corporation
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. Sitel Group
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. Transcom WorldWide AB
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. Atento S.A
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. Global Telephone Call Centers Market Competitive Benchmarking

32. Global Telephone Call Centers Market Competitive Dashboard

33. Key Mergers And Acquisitions In The Telephone Call Centers Market

34. Telephone Call Centers Market Future Outlook and Potential Analysis

  • 34.1 Telephone Call Centers Market In 2028 - Countries Offering Most New Opportunities
  • 34.2 Telephone Call Centers Market In 2028 - Segments Offering Most New Opportunities
  • 34.3 Telephone Call Centers Market In 2028 - Growth Strategies
    • 34.3.1 Market Trend Based Strategies
    • 34.3.2 Competitor Strategies

35. Appendix

  • 35.1. Abbreviations
  • 35.2. Currencies
  • 35.3. Historic And Forecast Inflation Rates
  • 35.4. Research Inquiries
  • 35.5. The Business Research Company
  • 35.6. Copyright And Disclaimer