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北米のIT運用・サービス管理市場の2031年までの予測-地域別分析-タイプ、用途、展開、企業規模、産業別

North America IT Operations and Service Management Market Forecast to 2031 - Regional Analysis - by Type, Application, Deployment, Enterprise Size, and Industry

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英文 205 Pages
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北米のIT運用・サービス管理市場の2031年までの予測-地域別分析-タイプ、用途、展開、企業規模、産業別
出版日: 2025年04月14日
発行: The Insight Partners
ページ情報: 英文 205 Pages
納期: 即納可能 即納可能とは
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概要

北米のIT運用・サービス管理市場は、2023年に102億8,530万米ドルと評価され、2031年には270億997万米ドルに達すると予測され、2023～2031年のCAGRは12.8%と推定されます。

リモートワーク文化の普及が北米のIT運用・サービス管理市場を活性化

リモートワークは近年、特にCOVID-19パンデミック以降、多くの組織にとって労働条件の柔軟性を維持するための新たな常識となっています。組織内のさまざまなチームや部署が、リモートワークやハイブリッドワークスペースでの共同作業に成功しています。2022年6月のギャラップ社のレポートによると、正社員の～65％がリモートワークの準備ができています。リモート環境で働くことは、従業員の移動時間を減らし、ワークライフバランスを維持するのに役立ちます。2023年1月にNational Bureau of Economic Researchが実施した調査によると、2021～2022年にかけて、リモートワークによって従業員が現場との往復に費やす時間が平均72分短縮されたといわれています。組織がリモートワーク文化に適応するためには、強固なITインフラ、強化されたクラウドサービス、厳格なサイバーセキュリティ対策が必要となります。このシフトに伴い、より先進的リモートITサポート、自動化されたIT運用・サービス管理（ITOSM）ツール、分散チーム全体の円滑な運用を維持するためのモニタリングシステムの強化が必要となります。ITOSMは、24時間365日体制でサービスリクエストや手動業務を強化する機能を従業員に提供する一方、すべての組織部門にとって定期的でありがちな平凡なタスクを合理化します。さらに、ITSMを複数のビジネスドメインに導入することで、部門間の連携を強化し、給与、人事、財務などの内部サービスを単一のプラットフォームに統合することができます。そのため、多くの企業がWFH（在宅勤務）やWFA（どこでも勤務）のワークフォースモデルにシフトしており、顧客グレードのITサービス管理に対する需要が高まり、IT運用・サービス管理（ITOSM）市場を牽引しています。

北米のIT運用・サービス管理市場概要

北米のIT運用・サービス管理（ITOSM）市場は、米国、カナダ、メキシコに区分されます。売上高では、北米のが2023年のIT運用・サービス管理（ITOSM）市場シェアを独占しました。北米のは、技術革新と先端技術の採用という点で最も急速に成長している地域の一つであり、同地域は優れたITインフラを有しています。国際貿易局によると、米国は世界最大の情報技術（IT）市場であり、5兆米ドルの世界市場の3分の1を占めています。同地域では、過去3年間（2021年、2022年、2023年）に、機械学習（ML）、人工知能（AI）、ブロックチェーンなどの技術が、すべての主要産業セグメントで大規模に採用されています。さまざまな産業でデジタル化が浸透するにつれ、IT運用・サービス管理は企業にとって不可欠な要素となっています。この地域には、IBM Corporation、Oracle、BMC Software, Inc.、ServiceNow Inc.、Broadcomなど、主要な市場参入企業が多数進出しています。また、CompTIAによると、米国には55万7,000社を超えるソフトウェアとITサービス企業があります。

国際貿易局によると、カナダのICT産業は4万3,200以上の企業で構成されています。このうち、コンピュータサービスやソフトウェア部門を営む企業が多いです。こうしたサービスは、大企業や中小企業のコスト削減、スケーラビリティの向上、効率の改善に役立つからです。

IT運用・サービス管理（ITOSM）市場の参入企業は北米ので事業を拡大しており、同地域の市場成長に貢献しています。例えば、Focus Softnetは2022年8月、北米の初の拠点でもある24番目の世界オフィスをトロントに開設しました。この新オフィスは、同社が北米のでの事業規模を拡大し、高品質の技術サポートやコンサルティングサービスを提供することで、現地の顧客との関係を強化するのに役立ちます。さらに、金融機関、小売業者、消費者のためのセルフサービス金融アクセスを拡大するリーダー企業であるNCRアトレオス・コーポレーションは、資産23億米ドルのブラック・ヒルズ・フェデラル・クレジット・ユニオン（BHFCU）がアトレオスとの提携を深め、セルフサービスバンキングを変革するためにATMアズ・アサービス（ATMaaS）とITMアズ・アサービス（ITMaaS）を選択したことを発表しました。

北米のIT運用・サービス管理市場の収益と2031年までの予測（金額）

北米のIT運用・サービス管理市場のセグメンテーション

北米のIT運用・サービス管理市場は、タイプ、アプリケーション、展開、企業規模、産業、国に分類されます。

タイプ別に見ると、北米のIT運用・サービス管理市場はソリューションとサービスに二分されます。2023年の北米のIT運用・サービス管理市場シェアはソリューションセグメントが大きいです。

用途別では、北米のIT運用・サービス管理市場は、運用・パフォーマンス管理、ダッシュボードレポーティング・分析、構成自動化・発見、その他に区分されます。2023年の北米のIT運用・サービス管理市場シェアは、運用・パフォーマンス管理セグメントが最大でした。

展開別では、北米のIT運用・サービス管理市場はクラウドとオンプレミスに分けられます。2023年の北米のIT運用・サービス管理市場シェアはクラウドセグメントが大きいです。

企業規模別では、北米のIT運用・サービス管理市場は大企業と中小企業に二分されます。2023年の北米のIT運用・サービス管理市場シェアは、大企業セグメントで大きくなっています。

産業別では、北米のIT運用・サービス管理市場は、IT・通信、BFSI、ヘルスケア、製造、政府、その他に区分されます。2023年の北米のIT運用・サービス管理市場シェアは、IT・通信セグメントが最大でした。

国別では、北米のIT運用・サービス管理市場は米国、カナダ、メキシコに区分されます。2023年の北米のIT運用・サービス管理市場シェアは米国が独占しました。

Fujitsu株式会社、Oracle Corp、BMC Software, Inc、Happiest Minds、ServiceNow Inc、NTT Data Corp、PROV INTERNATIONAL INC、International Business Machines Corp、Ivanti、Lumen Technologies Inc、Broadcom Inc、DELL, INC、Juniper Networks Inc、Zoho Corp Pvt Ltd、Lenovo Group Ltd、Rackspace Technology Inc、Telefonaktiebolaget LM Ericsson、Open Text Corp.などは、北米のIT運用・サービス管理市場で事業を展開する主要企業です。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

  • 主要な洞察
  • 市場の魅力

第3章 調査手法

  • 二次調査
  • 一次調査
    • 仮説の策定
    • マクロ経済要因分析
    • ファンデーション数値の開発
    • データの三角測量
    • 国レベルのデータ

第4章 北米のIT運用・サービス管理市場情勢

  • イントロダクション
  • エコシステム分析
    • サービスプロバイダ
    • 規制機関
    • エンドユーザー
    • バリューチェーンのベンダー一覧

第5章 北米のIT運用・サービス管理市場：主要市場力学

  • 市場促進要因
    • リモートワーク文化の普及
    • BYOD動向の高まり
    • ITインフラの複雑化
  • 市場抑制要因
    • 高い初期コストと関連コスト
  • 市場機会
    • ITOSMのAI化
  • 今後の動向
    • クラウドベースのソリューションへのシフト
  • 促進要因と抑制要因の影響

第6章 IT運用・サービス管理市場：北米市場分析

  • 北米のIT運用・サービス管理市場売上高（2021～2031年）
  • 北米のIT運用・サービス管理市場予測分析

第7章 北米のIT運用・サービス管理市場分析-タイプ別

  • ソリューション
  • サービス

第8章 北米のIT運用・サービス管理市場分析-用途別

  • 運用・パフォーマンス管理
  • ダッシュボードレポーティング・分析
  • 構成自動化・発見
  • その他

第9章 北米のIT運用・サービス管理市場分析-展開別

  • クラウド
  • オンプレミス

第10章 北米のIT運用・サービス管理市場分析-企業規模別

  • 大企業
  • 中小企業

第11章 北米のIT運用・サービス管理市場分析-産業別

  • ITと電気通信
  • BFSI
  • ヘルスケア
  • 製造業
  • 政府機関
  • その他

第12章 北米のIT運用・サービス管理市場：国別分析

    • 北米
      • 米国
      • カナダ
      • メキシコ

第13章 競合情勢

  • 主要参入企業によるヒートマップ分析
  • 企業のポジショニングと集中度
  • 企業シェア分析

第14章 産業情勢

  • イントロダクション
  • 市場イニシアティブ
  • 合併と買収
  • 製品開発

第15章 企業企業プロファイル

  • Fujitsu Ltd
  • Oracle Corp
  • BMC Software, Inc.
  • Happiest Minds
  • ServiceNow Inc
  • NTT Data Corp
  • PROV INTERNATIONAL INC.
  • International Business Machines Corp
  • Ivanti
  • Lumen Technologies Inc
  • Broadcom Inc
  • DELL, INC.
  • Juniper Networks Inc
  • Zoho Corp Pvt Ltd
  • Lenovo Group Ltd
  • Rackspace Technology Inc
  • Telefonaktiebolaget LM Ericsson
  • Open Text Corp

第16章 付録

図表

List Of Tables

  • Table 1. North America IT Operations and Service Management Market Segmentation
  • Table 2. List of Vendors
  • Table 3. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Table 4. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Type
  • Table 5. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Application
  • Table 6. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Deployment
  • Table 7. IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Enterprise Size
  • Table 8. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Industry
  • Table 9. North America: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Country
  • Table 10. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 11. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 12. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 13. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 14. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 15. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 16. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 17. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 18. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 19. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 20. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 21. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 22. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 23. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 24. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 25. Company Positioning & Concentration
  • Table 26. List of Abbreviation

List Of Figures

  • Figure 1. North America IT Operations and Service Management Market Segmentation, by Country
  • Figure 2. Ecosystem: North America IT Operations and Service Management (ITOSM) Market
  • Figure 3. North America IT Operations and Service Management Market - Key Market Dynamics
  • Figure 4. Impact Analysis of Drivers and Restraints
  • Figure 5. North America IT Operations and Service Management Market Revenue (US$ Million), 2021-2031
  • Figure 6. North America IT Operations and Service Management Market Share (%) - by Type (2023 and 2031)
  • Figure 7. Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 8. Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 9. North America IT Operations and Service Management Market Share (%) - by Application (2023 and 2031)
  • Figure 10. Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 11. Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 12. Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 13. Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 14. North America IT Operations and Service Management Market Share (%) - by Deployment (2023 and 2031)
  • Figure 15. Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 16. On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 17. North America IT Operations and Service Management Market Share (%) - by Enterprise Size (2023 and 2031)
  • Figure 18. Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 19. SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 20. North America IT Operations and Service Management Market Share (%) - by Industry (2023 and 2031)
  • Figure 21. IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 22. BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 23. Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 24. Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 25. Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 26. Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 27. North America: IT Operations and Service Management Market Revenue, by Key Countries, 2023 (US$ Mn)
  • Figure 28. North America: IT Operations and Service Management Market Breakdown, by Key Countries, 2023 and 2031 (%)
  • Figure 29. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 30. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 31. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 32. Heat Map Analysis by Key Players
  • Figure 33. Company Share Analysis, Global, 2023
目次
Product Code: BMIRE00031465

The North America IT operations and service management market was valued at US$ 10,285.30 million in 2023 and is expected to reach US$ 27,009.97 million by 2031; it is estimated to register a CAGR of 12.8% from 2023 to 2031.

Growing Adoption of Remote Work Culture Fuels North America IT Operations and Service Management Market

Remote work has become the new normal for many organizations in recent years, especially after the COVID-19 pandemic, to maintain flexibility in working conditions. Various teams and departments in an organization successfully manage to work together in remote and hybrid workspaces. According to Gallup, Inc. report of June 2022, ~65% of full-time employees are ready to work remotely. Working in a remote environment helps employees reduce traveling time as well as maintain a work-life balance. A study conducted by the National Bureau of Economic Research in January 2023 showed that remote work saved an average of 72 minutes spent by employees on their daily travel to and from their on-site jobs during 2021-2022. As organizations adapt to remote work culture, they need robust IT infrastructure, enhanced cloud services, and strict cybersecurity measures. This shift necessitates more advanced remote IT support, automated IT operations and service management (ITOSM) tools, and enhanced monitoring systems to maintain smooth operations across distributed teams. ITOSM provides employees the capabilities to enhance service requests and manual business operations 24/7 while streamlining regular and often mundane tasks for all organizational departments. Furthermore, ITSM, when implemented across multiple business domains, can enhance interdepartmental cooperation and can integrate internal services such as payroll, HR, and finance into a single platform. Thus, many businesses have shifted to WFH (Work from Home) and WFA (Work from Anywhere) workforce models, boosting the demand for customer-grade IT service management, which drives the IT operations and service management (ITOSM) market.

North America IT Operations and Service Management Market Overview

The North America IT operations and service management (ITOSM) market is segmented into the US, Canada, and Mexico. In terms of revenue, North America dominated the IT operations and service management (ITOSM) market share in 2023. North America is one of the fastest-growing regions in terms of technological innovations and adoption of advanced technologies, and the region has a good IT infrastructure. Per the International Trade Administration, the US is the world's largest information technology (IT) market, accounting for one-third of the US$ 5 trillion global market. The region has witnessed massive adoption of technologies such as machine learning (ML), artificial intelligence (AI), and blockchain in the past three years i.e. 2021, 2022, and 2023 across all the major industry verticals. With the rising penetration of digitization in various industries, IT operations and service management have become a vital component of businesses. The region is home to a majority of key market players such as IBM Corporation; Oracle; BMC Software, Inc.; ServiceNow Inc; and Broadcom. In addition, according to CompTIA, there are over 557,000 software and IT service companies in the US.

As per the International Trade Administration, the ICT industry in Canada comprises more than 43,200 businesses. Of these, many companies operate in the computer services and software sectors. Having such a big IT industry in the region is fueling the need for IT operations and service management, as these services help large enterprises and SMEs in cost-saving, improving scalability, and increasing efficiency.

The IT operations and service management (ITOSM) market players are expanding their businesses in North America, contributing to the regional market growth. For instance, in August 2022, Focus Softnet opened its twenty-fourth global office in Toronto, which is also its first office in North America. This new office will help the company scale up its operations in North America and strengthen ties with local customers by offering them high-quality technical support and consulting services. In addition, NCR Atleos Corporation-a leader in expanding self-service financial access for financial institutions, retailers, and consumers-announced that Black Hills Federal Credit Union (BHFCU), a US$ 2.3 billion asset, has deepened its partnership with Atleos, selecting ATM as a Service (ATMaaS) and ITM as a Service (ITMaaS) to transform self-service banking.

North America IT Operations and Service Management Market Revenue and Forecast to 2031 (US$ Million)

North America IT Operations and Service Management Market Segmentation

The North America IT operations and service management market is categorized into type, application, deployment, enterprise size, industry, and country.

Based on type, the North America IT operations and service management market is bifurcated into solution and services. The solution segment held a larger North America IT operations and service management market share in 2023.

In terms of application, the North America IT operations and service management market is segmented into operation and performance management, dashboard reporting and analytics, configuration automation and discovery and others. The operation and performance management segment held the largest North America IT operations and service management market share in 2023.

By deployment, the North America IT operations and service management market is divided into cloud and on premises. The cloud segment held a larger North America IT operations and service management market share in 2023.

Based on enterprise size, the North America IT operations and service management market is bifurcated into large enterprises and SMEs. The large enterprises segment held a larger North America IT operations and service management market share in 2023.

By industry, the North America IT operations and service management market is segmented into IT & telecom, BFSI, healthcare, manufacturing, government and others. The IT and telecom segment held the largest North America IT operations and service management market share in 2023.

By country, the North America IT operations and service management market is segmented into the US, Canada, and Mexico. The US dominated the North America IT operations and service management market share in 2023.

Fujitsu Ltd; Oracle Corp; BMC Software, Inc.; Happiest Minds; ServiceNow Inc; NTT Data Corp; PROV INTERNATIONAL INC.; International Business Machines Corp; Ivanti; Lumen Technologies Inc; Broadcom Inc; DELL, INC; Juniper Networks Inc; Zoho Corp Pvt Ltd; Lenovo Group Ltd; Rackspace Technology Inc; Telefonaktiebolaget LM Ericsson; and Open Text Corp. are some of the leading companies operating in the North America IT operations and service management market.

Table Of Contents

1. Introduction

  • 1.1 The Insight Partners Research Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights
  • 2.2 Market Attractiveness

3. Research Methodology

  • 3.1 Secondary Research
  • 3.2 Primary Research
    • 3.2.1 Hypothesis formulation:
    • 3.2.2 Macro-economic factor analysis:
    • 3.2.3 Developing base number:
    • 3.2.4 Data Triangulation:
    • 3.2.5 Country level data:

4. North America IT Operations and Service Management Market Landscape

  • 4.1 Overview
  • 4.2 Ecosystem Analysis
    • 4.2.1 Service Providers
    • 4.2.2 Regulatory Bodies
    • 4.2.3 End Users:
    • 4.2.4 List of Vendors in the Value Chain

5. North America IT Operations and Service Management Market - Key Market Dynamics

  • 5.1 Market Drivers
    • 5.1.1 Growing Adoption of Remote Work Culture
    • 5.1.2 Rising BYOD Trend
    • 5.1.3 Increasing Complexity of IT Infrastructure
  • 5.2 Market Restraints
    • 5.2.1 High Initial and Associated Cost
  • 5.3 Market Opportunities
    • 5.3.1 Incorporation of AI in ITOSM
  • 5.4 Future Trends
    • 5.4.1 Shift Toward Cloud-Based Solutions
  • 5.5 Impact of Drivers and Restraints:

6. IT Operations and Service Management Market - North America Market Analysis

  • 6.1 North America IT Operations and Service Management Market Revenue (US$ Million), 2021-2031
  • 6.2 North America IT Operations and Service Management Market Forecast Analysis

7. North America IT Operations and Service Management Market Analysis - by Type

  • 7.1 Solution
    • 7.1.1 Overview
    • 7.1.2 Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 7.2 Services
    • 7.2.1 Overview
    • 7.2.2 Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

8. North America IT Operations and Service Management Market Analysis - by Application

  • 8.1 Operation and Performance Management
    • 8.1.1 Overview
    • 8.1.2 Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.2 Dashboard Reporting and Analytics
    • 8.2.1 Overview
    • 8.2.2 Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.3 Configuration Automation and Discovery
    • 8.3.1 Overview
    • 8.3.2 Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.4 Others
    • 8.4.1 Overview
    • 8.4.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

9. North America IT Operations and Service Management Market Analysis - by Deployment

  • 9.1 Cloud
    • 9.1.1 Overview
    • 9.1.2 Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 9.2 On Premises
    • 9.2.1 Overview
    • 9.2.2 On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

10. North America IT Operations and Service Management Market Analysis - by Enterprise Size

  • 10.1 Large Enterprises
    • 10.1.1 Overview
    • 10.1.2 Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 10.2 SMEs
    • 10.2.1 Overview
    • 10.2.2 SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

11. North America IT Operations and Service Management Market Analysis - by Industry

  • 11.1 IT and Telecom
    • 11.1.1 Overview
    • 11.1.2 IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.2 BFSI
    • 11.2.1 Overview
    • 11.2.2 BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.3 Healthcare
    • 11.3.1 Overview
    • 11.3.2 Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.4 Manufacturing
    • 11.4.1 Overview
    • 11.4.2 Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.5 Government
    • 11.5.1 Overview
    • 11.5.2 Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.6 Others
    • 11.6.1 Overview
    • 11.6.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

12. North America IT Operations and Service Management Market - Country Analysis

  • 12.1 Overview
    • 12.1.1 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
      • 12.1.1.1 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
      • 12.1.1.2 United States: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.2.1 United States: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.2.2 United States: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.2.3 United States: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.2.4 United States: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.2.5 United States: IT Operations and Service Management Market Breakdown, by Industry
      • 12.1.1.3 Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.3.1 Canada: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.3.2 Canada: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.3.3 Canada: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.3.4 Canada: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.3.5 Canada: IT Operations and Service Management Market Breakdown, by Industry
      • 12.1.1.4 Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.4.1 Mexico: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.4.2 Mexico: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.4.3 Mexico: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.4.4 Mexico: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.4.5 Mexico: IT Operations and Service Management Market Breakdown, by Industry

13. Competitive Landscape

  • 13.1 Heat Map Analysis by Key Players
  • 13.2 Company Positioning & Concentration
  • 13.3 Company Share Analysis

14. Industry Landscape

  • 14.1 Overview
  • 14.2 Market Initiative
  • 14.3 Merger and Acquisition
  • 14.4 Product Development

15. Company Profiles

  • 15.1 Fujitsu Ltd
    • 15.1.1 Key Facts
    • 15.1.2 Business Description
    • 15.1.3 Products and Services
    • 15.1.4 Financial Overview
    • 15.1.5 SWOT Analysis
    • 15.1.6 Key Developments
  • 15.2 Oracle Corp
    • 15.2.1 Key Facts
    • 15.2.2 Business Description
    • 15.2.3 Products and Services
    • 15.2.4 Financial Overview
    • 15.2.5 SWOT Analysis
    • 15.2.6 Key Developments
  • 15.3 BMC Software, Inc.
    • 15.3.1 Key Facts
    • 15.3.2 Business Description
    • 15.3.3 Products and Services
    • 15.3.4 Financial Overview
    • 15.3.5 SWOT Analysis
    • 15.3.6 Key Developments
  • 15.4 Happiest Minds
    • 15.4.1 Key Facts
    • 15.4.2 Business Description
    • 15.4.3 Products and Services
    • 15.4.4 Financial Overview
    • 15.4.5 SWOT Analysis
    • 15.4.6 Key Developments
  • 15.5 ServiceNow Inc
    • 15.5.1 Key Facts
    • 15.5.2 Business Description
    • 15.5.3 Products and Services
    • 15.5.4 Financial Overview
    • 15.5.5 SWOT Analysis
    • 15.5.6 Key Developments
  • 15.6 NTT Data Corp
    • 15.6.1 Key Facts
    • 15.6.2 Business Description
    • 15.6.3 Products and Services
    • 15.6.4 Financial Overview
    • 15.6.5 SWOT Analysis
    • 15.6.6 Key Developments
  • 15.7 PROV INTERNATIONAL INC.
    • 15.7.1 Key Facts
    • 15.7.2 Business Description
    • 15.7.3 Products and Services
    • 15.7.4 Financial Overview
    • 15.7.5 SWOT Analysis
    • 15.7.6 Key Developments
  • 15.8 International Business Machines Corp
    • 15.8.1 Key Facts
    • 15.8.2 Business Description
    • 15.8.3 Products and Services
    • 15.8.4 Financial Overview
    • 15.8.5 SWOT Analysis
    • 15.8.6 Key Developments
  • 15.9 Ivanti
    • 15.9.1 Key Facts
    • 15.9.2 Business Description
    • 15.9.3 Products and Services
    • 15.9.4 Financial Overview
    • 15.9.5 SWOT Analysis
    • 15.9.6 Key Developments
  • 15.10 Lumen Technologies Inc
    • 15.10.1 Key Facts
    • 15.10.2 Business Description
    • 15.10.3 Products and Services
    • 15.10.4 Financial Overview
    • 15.10.5 SWOT Analysis
    • 15.10.6 Key Developments
  • 15.11 Broadcom Inc
    • 15.11.1 Key Facts
    • 15.11.2 Business Description
    • 15.11.3 Products and Services
    • 15.11.4 Financial Overview
    • 15.11.5 SWOT Analysis
    • 15.11.6 Key Developments
  • 15.12 DELL, INC.
    • 15.12.1 Key Facts
    • 15.12.2 Business Description
    • 15.12.3 Products and Services
    • 15.12.4 Financial Overview
    • 15.12.5 SWOT Analysis
    • 15.12.6 Key Developments
  • 15.13 Juniper Networks Inc
    • 15.13.1 Key Facts
    • 15.13.2 Business Description
    • 15.13.3 Products and Services
    • 15.13.4 Financial Overview
    • 15.13.5 SWOT Analysis
    • 15.13.6 Key Developments
  • 15.14 Zoho Corp Pvt Ltd
    • 15.14.1 Key Facts
    • 15.14.2 Business Description
    • 15.14.3 Products and Services
    • 15.14.4 Financial Overview
    • 15.14.5 SWOT Analysis
    • 15.14.6 Key Developments
  • 15.15 Lenovo Group Ltd
    • 15.15.1 Key Facts
    • 15.15.2 Business Description
    • 15.15.3 Products and Services
    • 15.15.4 Financial Overview
    • 15.15.5 SWOT Analysis
    • 15.15.6 Key Developments
  • 15.16 Rackspace Technology Inc
    • 15.16.1 Key Facts
    • 15.16.2 Business Description
    • 15.16.3 Products and Services
    • 15.16.4 Financial Overview
    • 15.16.5 SWOT Analysis
    • 15.16.6 Key Developments
  • 15.17 Telefonaktiebolaget LM Ericsson
    • 15.17.1 Key Facts
    • 15.17.2 Business Description
    • 15.17.3 Products and Services
    • 15.17.4 Financial Overview
    • 15.17.5 SWOT Analysis
    • 15.17.6 Key Developments
  • 15.18 Open Text Corp
    • 15.18.1 Key Facts
    • 15.18.2 Business Description
    • 15.18.3 Products and Services
    • 15.18.4 Financial Overview
    • 15.18.5 SWOT Analysis
    • 15.18.6 Key Developments

16. Appendix

  • 16.1 Word Index
  • 16.2 About The Insight Partners