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アフリカのIT運用・サービス管理市場の予測 (2031年まで) - 地域別分析 (種類別、用途別、展開方式別、企業規模別、産業別)

Africa IT Operations and Service Management Market Forecast to 2031 - Regional Analysis - by Type, Application, Deployment, Enterprise Size, and Industry

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英文 171 Pages
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アフリカのIT運用・サービス管理市場の予測 (2031年まで) - 地域別分析 (種類別、用途別、展開方式別、企業規模別、産業別)
出版日: 2025年04月14日
発行: The Insight Partners
ページ情報: 英文 171 Pages
納期: 即納可能 即納可能とは
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概要

アフリカのIT運用・サービス管理市場は、2023年に6億1,323万米ドルと評価され、2031年には10億7,173万米ドルに達すると予測され、2023年から2031年までのCAGRは7.2%と推定されます。

ITOSMへのAIの導入が、アフリカのIT運用・サービス管理市場を活性化

AIは、企業がITサービスを管理する方法に革命をもたらしています。AI技術を活用することで、企業は反復作業を自動化し、データから貴重な洞察を得て、セキュリティを強化することができます。IT運用・サービス管理へのAIの導入は比較的新しい開発だが、ITOSMソリューションが多くの雑務を自動化し、ネットワーク運用を合理化し、機器の故障を予測する能力を持つことから、今後も普及が進むと予想されます。AIは、IT専門家が運用効率を最適化するための戦略的イニシアチブの実施に集中できるようにします。その結果、コスト削減、稼働時間の向上、IT管理へのプロアクティブなアプローチが実現します。さらに、AIのITSMへの統合は、より効率的なサポート・サービス、より迅速な問題解決、より良いユーザー・エクスペリエンスを可能にすることで、企業に多くのメリットをもたらします。ITSMにおけるAIは、より効果的で的を絞ったITサービスの管理を可能にし、ITOSMに対するよりプロアクティブで、予測的で、パーソナライズされたアプローチを開発し、最終的にユーザー・エクスペリエンスの向上、コスト削減、オペレーションの俊敏性の向上につながります。さらにAIは、日常的なトラブルシューティング・タスクの自動化や、ITサービスデスクの問題分析も可能です。例えば、デジタルアシスタントは、チケットの分類、顧客からの問い合わせへの初期対応、作業負荷の最適化などの反復作業を自動化します。ITOSMにおけるAIは、デジタルアシスタントを活用することで、ユーザーエクスペリエンスを向上させ、手作業を減らし、業務効率を高めます。ITOSMプロセスへのAIの統合には、インシデント分析の合理化、サービス・パフォーマンスへの洞察の生成、意思決定のサポート、最適なサービス提供のためのチャットボットによる問い合わせへの回答による顧客サービスの改善など、さまざまなコンポーネントが含まれます。このように、ITOSMにAIを組み込むことで、予測期間中、IT運用・サービス管理（ITOSM）市場において、企業がプロセスを根本的に改善する絶大な機会が創出されると期待されます。

アフリカのIT運用・サービス管理市場の概要

近年、アフリカはDX (デジタルトランスフォーメーション) のダイナミックな拠点として台頭し、地域全体のビジネス運営方法に革命をもたらしています。このデジタル化への急速なシフトは、IT運用・サービス管理（ITOSM）市場の成長と開拓に数多くの機会を生み出しています。アフリカのデジタルトランスフォーメーションの旅は、技術の進歩、インターネット普及率の向上、モバイル接続の台頭によって大きな勢いを増しています。この変革は産業を再形成し、起業家に力を与え、経済成長を促進しています。さまざまな分野の組織がデジタル技術を活用し、効率性、敏捷性、競争力を向上させています。さらに、企業がデジタルフットプリントを拡大するにつれ、スケーラビリティと柔軟性が極めて重要になります。ITOSMソリューションは、増大するデータ量に対応する拡張性と、変化するビジネス要件に適応する柔軟性を提供し、シームレスなオペレーションを実現します。スマート・アフリカは、手頃な価格のブロードバンドアクセスと情報通信技術（ICT）の活用により、アフリカに知識経済を確立することを約束する30人のアフリカの国家および政府指導者の連合体です。この連合は、2030年までにアフリカにデジタル単一市場を創設することを目指しています。

アフリカのIT運用・サービス管理市場の収益と2031年までの予測（金額）

アフリカのIT運用・サービス管理市場のセグメンテーション

アフリカのIT運用・サービス管理市場は、種類、アプリケーション、展開、企業規模、産業、国に分類されます。

種類別では、アフリカのIT運用・サービス管理市場はソリューションとサービスに二分されます。2023年には、ソリューションセグメントがアフリカのIT運用・サービス管理市場で大きなシェアを占めています。

用途別では、アフリカのIT運用・サービス管理市場は、運用・パフォーマンス管理、ダッシュボードレポート・分析、構成自動化・発見、その他に区分されます。2023年には、運用とパフォーマンス管理セグメントがアフリカのIT運用・サービス管理市場で最大のシェアを占めています。

展開別では、アフリカのIT運用・サービス管理市場はクラウドとオンプレミスに分けられます。クラウドセグメントは、2023年にアフリカのIT運用・サービス管理市場でより大きなシェアを占めました。

企業規模別では、アフリカのIT運用・サービス管理市場は大企業と中小企業に二分されます。2023年には、大企業セグメントがアフリカのIT運用・サービス管理市場でより大きなシェアを占めています。

産業別では、アフリカのIT運用・サービス管理市場は、IT・通信、BFSI、医療、製造、政府、その他に区分されます。2023年のアフリカIT運用・サービス管理市場シェアは、IT・通信セグメントが最大です。

国別では、アフリカのIT運用・サービス管理市場は、ケニア、エチオピア、ウガンダ、ザンビア、ジンバブエ、ルワンダ、その他のアフリカに区分されます。2023年のアフリカIT運用・サービス管理市場シェアは、アフリカのその他の地域が独占しました。

Fujitsu Ltd、Oracle Corp、BMC Software, Inc、ServiceNow Inc、NTT Data Corp、International Business Machines Corp.は、アフリカのIT運用・サービス管理市場で事業を展開する主要企業です。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

  • 主要な洞察

第3章 分析手法

  • 二次調査
  • 一次調査
    • 仮説の策定
    • マクロ経済要因分析
    • 基礎数値の開発
    • データの三角測量
    • 国レベルのデータ

第4章 IT運用・サービス管理市場の情勢

  • エコシステム分析
    • サービスプロバイダー
    • 規制機関
    • エンドユーザー
    • バリューチェーンのベンダー一覧

第5章 アフリカのIT運用・サービス管理市場：主な市場力学

  • 市場促進要因
    • リモートワーク文化の採用拡大
    • BYOD動向の高まり
    • ITインフラの複雑化
  • 市場抑制要因
    • 高い初期コストと関連コスト
  • 市場機会
    • ITOSMのAI化
  • 今後の動向
    • クラウドベース・ソリューションへのシフト
  • 促進要因と抑制要因の影響

第6章 IT運用・サービス管理市場：アフリカ市場の分析

  • アフリカのIT運用・サービス管理市場の収益 (2021～2031年)
  • アフリカのIT運用・サービス管理市場の予測・分析

第7章 アフリカのIT運用・サービス管理市場の分析：種類別

  • ソリューション
  • サービス

第8章 アフリカのIT運用・サービス管理市場の分析：用途別

  • 運用・パフォーマンス管理
  • ダッシュボードレポート・分析
  • 構成自動化・発見
  • その他

第9章 アフリカのIT運用・サービス管理市場の分析：展開方式別

  • クラウド
  • オンプレミス

第10章 アフリカのIT運用・サービス管理市場分析：企業規模別

  • 大企業
  • 中小企業

第11章 アフリカのIT運用・サービス管理市場分析：産業別

  • IT・通信
  • BFSI
  • 医療
  • 製造業
  • 政府機関
  • その他

第12章 アフリカのIT運用・サービス管理市場：国別分析

  • アフリカ
    • ケニア
    • エチオピア
    • ウガンダ
    • ザンビア
    • ジンバブエ
    • ルワンダ
    • その他アフリカ諸国

第13章 競合情勢

  • ヒートマップ分析：主要企業別
  • 企業のポジショニングと集中度
  • 企業シェア分析

第14章 業界情勢

  • 市場イニシアティブ
  • 企業合併・買収 (M&A)
  • 製品開発

第15章 企業企業プロファイル

  • Fujitsu Ltd
  • Oracle Corp
  • BMC Software, Inc.
  • Happiest Minds
  • ServiceNow Inc
  • NTT Data Corp
  • Alnafitha IT
  • International Business Machines Corp

第16章 付録

図表

List Of Tables

  • Table 1. Africa IT Operations and Service Management Market Segmentation
  • Table 2. List of Vendors
  • Table 3. Africa IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Table 4. Africa IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Type
  • Table 5. Africa IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Application
  • Table 6. Africa IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Deployment
  • Table 7. Africa IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Enterprise Size
  • Table 8. Africa IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Industry
  • Table 9. Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Country
  • Table 10. Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 11. Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 12. Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 13. Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 14. Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 15. Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 16. Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 17. Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 18. Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 19. Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 20. Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 21. Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 22. Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 23. Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 24. Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 25. Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 26. Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 27. Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 28. Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 29. Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 30. Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 31. Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 32. Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 33. Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 34. Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 35. Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 36. Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 37. Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 38. Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 39. Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 40. Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 41. Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 42. Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 43. Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 44. Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 45. Company Positioning & Concentration
  • Table 46. List of Abbreviation

List Of Figures

  • Figure 1. Africa IT Operations and Service Management Market Segmentation, by Country
  • Figure 2. Ecosystem: Africa IT Operations and Service Management (ITOSM) Market
  • Figure 3. Africa IT Operations and Service Management Market - Key Market Dynamics
  • Figure 4. Impact Analysis of Drivers and Restraints
  • Figure 5. Africa IT Operations and Service Management Market Revenue (US$ Million), 2021-2031
  • Figure 6. Africa IT Operations and Service Management Market Share (%) - by Type (2023 and 2031)
  • Figure 7. Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 8. Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 9. Africa IT Operations and Service Management Market Share (%) - by Application (2023 and 2031)
  • Figure 10. Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 11. Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 12. Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 13. Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 14. Africa IT Operations and Service Management Market Share (%) - by Deployment (2023 and 2031)
  • Figure 15. Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 16. On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 17. Africa IT Operations and Service Management Market Share (%) - by Enterprise Size (2023 and 2031)
  • Figure 18. Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 19. SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 20. Africa IT Operations and Service Management Market Share (%) - by Industry (2023 and 2031)
  • Figure 21. IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 22. BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 23. Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 24. Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 25. Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 26. Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 27. Africa: IT Operations and Service Management Market Breakdown, by Key Countries, 2023 and 2031 (%)
  • Figure 28. Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 29. Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 30. Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 31. Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 32. Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 33. Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 34. Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 35. Heat Map Analysis by Key Players
  • Figure 36. Company Share Analysis, Global, 2023
目次
Product Code: BMIRE00031467

The Africa IT operations and service management market was valued at US$ 613.23 million in 2023 and is expected to reach US$ 1,071.73 million by 2031; it is estimated to register a CAGR of 7.2% from 2023 to 2031.

Incorporation of AI in ITOSM Fuels Africa IT Operations and Service Management Market

AI is revolutionizing the way companies manage IT services. By leveraging AI technology, organizations can automate repetitive tasks, gain valuable insights from data, and bolster security. The incorporation of AI in IT operations and service management is a relatively new development; it is expected to continue gaining traction due to the ITOSM solution's ability to automate many mundane tasks, streamline network operations, and predict equipment failures. AI empowers IT professionals to focus on implementing strategic initiatives to optimize operational efficiency. This results in cost savings, improved uptime, and a proactive approach to IT management. Furthermore, the integration of AI into ITSM offers many benefits for companies by enabling more efficient support services, faster problem-solving, and a better user experience. AI in ITSM enables more effective and targeted management of IT services, developing a more proactive, predictive, and personalized approach to ITOSM, ultimately leading to improved user experience, reduced costs, and increased operational agility. Moreover, AI is also capable of automating routine troubleshooting tasks and analyzing IT service desk issues. For example, digital assistants automate repetitive tasks, such as ticket classification, initial response to customer queries, and workload optimization. AI in ITOSM leverages digital assistants to enhance user experience, reduce manual effort, and increase operational efficiency. Integrating AI into ITOSM processes involves various components to streamline incident analysis, generate insights into service performance, support decision-making, and improve customer service by answering queries through chatbots for optimal service delivery. Thus, the incorporation of AI in ITOSM is expected to create immense opportunities for companies to fundamentally improve their processes in the IT operations and service management (ITOSM) market during the forecast period.

Africa IT Operations and Service Management Market Overview

In recent years, Africa has emerged as a dynamic hub for digital transformation, revolutionizing the way businesses operate across the region. This rapid shift toward digitalization has created numerous opportunities for the growth and development of the IT operations and service management (ITOSM) market. Africa's digital transformation journey has gained significant momentum, driven by technological advancements, increased internet penetration, and the rise of mobile connectivity. This transformation is reshaping industries, empowering entrepreneurs, and fostering economic growth. Organizations across various sectors are leveraging digital technologies to improve efficiency, agility, and competitiveness. Furthermore, as businesses expand their digital footprint, scalability and flexibility become crucial. ITOSM solutions offer the scalability to handle growing data volumes and the flexibility to adapt to changing business requirements, ensuring seamless operations. Smart Africa is an association of 30 African leaders of state and government committed to establishing a knowledge economy in Africa by leveraging affordable broadband access and the use of information and communication technology (ICT). The coalition aims to create a digital single market in Africa by 2030.

Africa IT Operations and Service Management Market Revenue and Forecast to 2031 (US$ Million)

Africa IT Operations and Service Management Market Segmentation

The Africa IT operations and service management market is categorized into type, application, deployment, enterprise size, industry, and country.

Based on type, the Africa IT operations and service management market is bifurcated into solution and services. The solution segment held a larger Africa IT operations and service management market share in 2023.

In terms of application, the Africa IT operations and service management market is segmented into operation and performance management, dashboard reporting and analytics, configuration automation and discovery and others. The operation and performance management segment held the largest Africa IT operations and service management market share in 2023.

By deployment, the Africa IT operations and service management market is divided into cloud and on premises. The cloud segment held a larger Africa IT operations and service management market share in 2023.

Based on enterprise size, the Africa IT operations and service management market is bifurcated into large enterprises and SMEs. The large enterprises segment held a larger Africa IT operations and service management market share in 2023.

By industry, the Africa IT operations and service management market is segmented into IT and telecom, BFSI, healthcare, manufacturing, government and others. The IT and telecom segment held the largest Africa IT operations and service management market share in 2023.

By country, the Africa IT operations and service management market is segmented into Kenya, Ethiopia, Uganda, Zambia, Zimbabwe, Rwanda, and the Rest of Africa. The Rest of Africa dominated the Africa IT operations and service management market share in 2023.

Fujitsu Ltd, Oracle Corp, BMC Software, Inc., ServiceNow Inc, NTT Data Corp, and International Business Machines Corp. are some of the leading companies operating in the Africa IT operations and service management market.

Table Of Contents

1. Introduction

  • 1.1 The Insight Partners Research Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights

3. Research Methodology

  • 3.1 Secondary Research
  • 3.2 Primary Research
    • 3.2.1 Hypothesis formulation:
    • 3.2.2 Macro-economic factor analysis:
    • 3.2.3 Developing base number:
    • 3.2.4 Data Triangulation:
    • 3.2.5 Country level data:

4. Africa IT Operations and Service Management Market Landscape

  • 4.1 Overview
  • 4.2 Ecosystem Analysis
    • 4.2.1 Service Providers
    • 4.2.2 Regulatory Bodies
    • 4.2.3 End Users:
    • 4.2.4 List of Vendors in the Value Chain

5. Africa IT Operations and Service Management Market - Key Market Dynamics

  • 5.1 Market Drivers
    • 5.1.1 Growing Adoption of Remote Work Culture
    • 5.1.2 Rising BYOD Trend
    • 5.1.3 Increasing Complexity of IT Infrastructure
  • 5.2 Market Restraints
    • 5.2.1 High Initial and Associated Cost
  • 5.3 Market Opportunities
    • 5.3.1 Incorporation of AI in ITOSM
  • 5.4 Future Trends
    • 5.4.1 Shift Toward Cloud-Based Solutions
  • 5.5 Impact of Drivers and Restraints:

6. IT Operations and Service Management Market - Africa Market Analysis

  • 6.1 Africa IT Operations and Service Management Market Revenue (US$ Million), 2021-2031
  • 6.2 Africa IT Operations and Service Management Market Forecast Analysis

7. Africa IT Operations and Service Management Market Analysis - by Type

  • 7.1 Solution
    • 7.1.1 Overview
    • 7.1.2 Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 7.2 Services
    • 7.2.1 Overview
    • 7.2.2 Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

8. Africa IT Operations and Service Management Market Analysis - by Application

  • 8.1 Operation and Performance Management
    • 8.1.1 Overview
    • 8.1.2 Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.2 Dashboard Reporting and Analytics
    • 8.2.1 Overview
    • 8.2.2 Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.3 Configuration Automation and Discovery
    • 8.3.1 Overview
    • 8.3.2 Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.4 Others
    • 8.4.1 Overview
    • 8.4.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

9. Africa IT Operations and Service Management Market Analysis - by Deployment

  • 9.1 Cloud
    • 9.1.1 Overview
    • 9.1.2 Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 9.2 On Premises
    • 9.2.1 Overview
    • 9.2.2 On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

10. Africa IT Operations and Service Management Market Analysis - by Enterprise Size

  • 10.1 Large Enterprises
    • 10.1.1 Overview
    • 10.1.2 Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 10.2 SMEs
    • 10.2.1 Overview
    • 10.2.2 SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

11. Africa IT Operations and Service Management Market Analysis - by Industry

  • 11.1 IT and Telecom
    • 11.1.1 Overview
    • 11.1.2 IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.2 BFSI
    • 11.2.1 Overview
    • 11.2.2 BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.3 Healthcare
    • 11.3.1 Overview
    • 11.3.2 Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.4 Manufacturing
    • 11.4.1 Overview
    • 11.4.2 Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.5 Government
    • 11.5.1 Overview
    • 11.5.2 Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.6 Others
    • 11.6.1 Overview
    • 11.6.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

12. Africa IT Operations and Service Management Market - Country Analysis

  • 12.1 Africa
    • 12.1.1 Africa: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
      • 12.1.1.1 Africa: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
      • 12.1.1.2 Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.2.1 Kenya: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.2.2 Kenya: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.2.3 Kenya: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.2.4 Kenya: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.2.5 Kenya: IT Operations and Service Management Market Breakdown, by Industry
      • 12.1.1.3 Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.3.1 Ethiopia: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.3.2 Ethiopia: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.3.3 Ethiopia: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.3.4 Ethiopia: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.3.5 Ethiopia: IT Operations and Service Management Market Breakdown, by Industry
      • 12.1.1.4 Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.4.1 Uganda: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.4.2 Uganda: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.4.3 Uganda: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.4.4 Uganda: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.4.5 Uganda: IT Operations and Service Management Market Breakdown, by Industry
      • 12.1.1.5 Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.5.1 Zambia: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.5.2 Zambia: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.5.3 Zambia: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.5.4 Zambia: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.5.5 Zambia: IT Operations and Service Management Market Breakdown, by Industry
      • 12.1.1.6 Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.6.1 Zimbabwe: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.6.2 Zimbabwe: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.6.3 Zimbabwe: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.6.4 Zimbabwe: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.6.5 Zimbabwe: IT Operations and Service Management Market Breakdown, by Industry
      • 12.1.1.7 Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.7.1 Rwanda: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.7.2 Rwanda: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.7.3 Rwanda: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.7.4 Rwanda: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.7.5 Rwanda: IT Operations and Service Management Market Breakdown, by Industry
      • 12.1.1.8 Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.8.1 Rest of Africa: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.8.2 Rest of Africa: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.8.3 Rest of Africa: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.8.4 Rest of Africa: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.8.5 Rest of Africa: IT Operations and Service Management Market Breakdown, by Industry

13. Competitive Landscape

  • 13.1 Heat Map Analysis by Key Players
  • 13.2 Company Positioning & Concentration
  • 13.3 Company Share Analysis

14. Industry Landscape

  • 14.1 Overview
  • 14.2 Market Initiative
  • 14.3 Merger and Acquisition
  • 14.4 Product Development

15. Company Profiles

  • 15.1 Fujitsu Ltd
    • 15.1.1 Key Facts
    • 15.1.2 Business Description
    • 15.1.3 Products and Services
    • 15.1.4 Financial Overview
    • 15.1.5 SWOT Analysis
    • 15.1.6 Key Developments
  • 15.2 Oracle Corp
    • 15.2.1 Key Facts
    • 15.2.2 Business Description
    • 15.2.3 Products and Services
    • 15.2.4 Financial Overview
    • 15.2.5 SWOT Analysis
    • 15.2.6 Key Developments
  • 15.3 BMC Software, Inc.
    • 15.3.1 Key Facts
    • 15.3.2 Business Description
    • 15.3.3 Products and Services
    • 15.3.4 Financial Overview
    • 15.3.5 SWOT Analysis
    • 15.3.6 Key Developments
  • 15.4 Happiest Minds
    • 15.4.1 Key Facts
    • 15.4.2 Business Description
    • 15.4.3 Products and Services
    • 15.4.4 Financial Overview
    • 15.4.5 SWOT Analysis
    • 15.4.6 Key Developments
  • 15.5 ServiceNow Inc
    • 15.5.1 Key Facts
    • 15.5.2 Business Description
    • 15.5.3 Products and Services
    • 15.5.4 Financial Overview
    • 15.5.5 SWOT Analysis
    • 15.5.6 Key Developments
  • 15.6 NTT Data Corp
    • 15.6.1 Key Facts
    • 15.6.2 Business Description
    • 15.6.3 Products and Services
    • 15.6.4 Financial Overview
    • 15.6.5 SWOT Analysis
    • 15.6.6 Key Developments
  • 15.7 Alnafitha IT
    • 15.7.1 Key Facts
    • 15.7.2 Business Description
    • 15.7.3 Products and Services
    • 15.7.4 Financial Overview
    • 15.7.5 SWOT Analysis
    • 15.7.6 Key Developments
  • 15.8 International Business Machines Corp
    • 15.8.1 Key Facts
    • 15.8.2 Business Description
    • 15.8.3 Products and Services
    • 15.8.4 Financial Overview
    • 15.8.5 SWOT Analysis
    • 15.8.6 Key Developments

16. Appendix

  • 16.1 Word Index
  • 16.2 About The Insight Partners