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顧客コミュニケーション管理の世界市場レポート 2024年

Customer Communications Management Global Market Report 2024
出版日: 受注後更新 | 発行: The Business Research Company | ページ情報: 英文 200 Pages | 納期: 2～10営業日

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顧客コミュニケーション管理の世界市場レポート 2024年
出版日: 受注後更新
発行: The Business Research Company
ページ情報: 英文 200 Pages
納期: 2～10営業日
  • 全表示
  • 概要
  • 目次
概要

顧客コミュニケーション管理の市場規模は近年急速に拡大しています。2023年の14億7,000万米ドルから2024年には16億3,000万米ドルへと、CAGR11.0％で拡大します。実績期間の成長は、マルチチャネル・コミュニケーション戦略の採用、顧客中心のビジネスモデルの成長、コミュニケーションにおける規制遵守の重視、デジタル・パーソナライズド・マーケティングの進歩、顧客体験の最適化の増加に起因すると考えられます。

世界中でスマートフォンの普及が進んでいることが、顧客コミュニケーション管理市場の成長を促進しています。スマートフォンの普及率とは、携帯電話市場全体と比較したアクティブな携帯電話契約数のことです。スマートフォンは、ライブチャットによる問い合わせ、電子メールによる機能リクエストの投下、SMS/MMS、レスポンシブデザインのモバイルエクスペリエンス、アプリ内通知など、幅広いメディアを通じた顧客コミュニケーションの管理に使用されています。例えば、2023年2月、英国の金融行為当局であるUswitch Limitedによると、英国のモバイル接続数は7,180万に達し、前年から3.8％増加し、合計で約260万接続が追加されました。さらに、英国の人口は2025年までに6,830万人に拡大し、人口の95％にあたる約6,500万人がスマートフォンを所有すると予測されています。そのため、スマートフォンの普及が今後数年間の市場成長を促進すると予想されます。

クラウド・コンピューティングの採用拡大が顧客コミュニケーション管理市場の成長を促進しています。クラウド・コンピューティングとは、サーバー、ストレージ、データベース、ネットワーキング、ソフトウェア、分析などのコンピューティング・サービスをインターネット経由で提供し、より迅速なイノベーション、柔軟なリソース、コスト効率の高いソリューションを提供する技術モデルを指します。クラウド・コンピューティングは、スケーラビリティ、コスト効率、アクセシビリティ、俊敏性を提供することで、顧客とのコミュニケーション管理を強化します。また、クラウドベースのソリューションは、ディザスタリカバリ、冗長性、ソフトウェアの自動更新を提供し、顧客コミュニケーションの管理を簡素化します。例えば、米国を拠点とする経営コンサルティング会社ガートナーによると、2027年までに企業の50％以上が業界のクラウドプラットフォームを利用し、ビジネスイニシアティブを加速させるといわれています。したがって、クラウド・コンピューティングの採用拡大が、顧客コミュニケーション管理市場の成長を促進しています。

2023年の顧客コミュニケーション管理市場で最大の地域は北米です。アジア太平洋は予測期間中に最も急成長する地域となる見込みです。顧客コミュニケーション管理市場レポート対象対象地域：アジア太平洋、西欧、東欧、北米、南米、中東、アフリカ

目次

第1章 エグゼクティブサマリー

第2章 顧客コミュニケーション管理市場の特徴

第3章 顧客コミュニケーション管理市場の動向と戦略

第4章 顧客コミュニケーション管理市場-マクロ経済シナリオ

  • 高インフレが市場に与える影響
  • ウクライナ・ロシア戦争が市場に与える影響
  • COVID-19による市場への影響

第5章 世界の顧客コミュニケーション管理市場規模と成長

  • 世界の顧客コミュニケーション管理市場の促進要因と抑制要因
    • 市場の促進要因
    • 市場の抑制要因
  • 世界の顧客コミュニケーション管理の市場規模実績と成長率、2018～2023年
  • 世界の顧客コミュニケーション管理市場規模と成長予測、2023～2028年、2033年

第6章 顧客コミュニケーション管理市場セグメンテーション

  • 世界の顧客コミュニケーション管理市場、コンポーネント別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • ソリューション
  • サービス
  • 世界の顧客コミュニケーション管理市場、展開形態別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • オンプレミス
  • クラウド
  • 世界の顧客コミュニケーション管理市場、組織規模別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • 大企業
  • 中小企業
  • 世界の顧客コミュニケーション管理市場、業界別セグメンテーション、2018～2023年、2023～2028年、2033年
  • ITとテレコム
  • 小売と電子商取引
  • BFSI
  • 医療
  • 旅行とホスピタリティ
  • 政府
  • 公共事業
  • その他の業種

第7章 顧客コミュニケーション管理市場の地域と国分析

  • 世界の顧客コミュニケーション管理市場、地域別、実績と予測、2018～2023年、2023～2028年、2033年
  • 世界の顧客コミュニケーション管理市場、国別、実績と予測、2018～2023年、2023～2028年、2033年

第8章 アジア太平洋の顧客コミュニケーション管理市場

第9章 中国の顧客コミュニケーション管理市場

第10章 インドの顧客コミュニケーション管理市場

第11章 日本の顧客コミュニケーション管理市場

第12章 オーストラリアの顧客コミュニケーション管理市場

第13章 インドネシアの顧客コミュニケーション管理市場

第14章 韓国の顧客コミュニケーション管理市場

第15章 西欧の顧客コミュニケーション管理市場

第16章 英国の顧客コミュニケーション管理市場

第17章 ドイツの顧客コミュニケーション管理市場

第18章 フランスの顧客コミュニケーション管理市場

第19章 イタリアの顧客コミュニケーション管理市場

第20章 スペインの顧客コミュニケーション管理市場

第21章 東欧の顧客コミュニケーション管理市場

第22章 ロシアの顧客コミュニケーション管理市場

第23章 北米の顧客コミュニケーション管理市場

第24章 米国の顧客コミュニケーション管理市場

第25章 カナダの顧客コミュニケーション管理市場

第26章 南米の顧客コミュニケーション管理市場

第27章 ブラジルの顧客コミュニケーション管理市場

第28章 中東の顧客コミュニケーション管理市場

第29章 アフリカの顧客コミュニケーション管理市場

第30章 顧客コミュニケーション管理市場の競合情勢と企業プロファイル

  • 顧客コミュニケーション管理市場の競合情勢
  • 顧客コミュニケーション管理市場の企業プロファイル
    • Adobe Inc.
    • Capgemini SE
    • CEDAR CX Technologies
    • Open Text Corporation
    • Sefas Innovation Inc.

第31章 世界の顧客コミュニケーション管理市場の競合ベンチマーキング

第32章 世界の顧客コミュニケーション管理市場の競合ダッシュボード

第33章 顧客コミュニケーション管理市場における主要な合併と買収

第34章 顧客コミュニケーション管理市場の将来展望と可能性分析

第35章 付録

目次
Product Code: r10278

“Customer Communications Management Global Market Report 2024 ” from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer communications management market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for customer communications management? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? “The customer communications management market global report ” from The Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

  • 1) By Component: Solution; Services
  • 2) By Deployment Mode: On-Premises; Cloud
  • 3) By Organization Size: Large Enterprises; Small And Medium Enterprises
  • 4) By Vertical: IT And Telecom; Retail And eCommerce; BFSI; Healthcare; Travel And Hospitality; Government; Utilities; Other Verticals
  • Companies Mentioned: Adobe Inc.; Capgemini SE; CEDAR CX Technologies; Open Text Corporation; Sefas Innovation Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Executive Summary

Customer communication management refers to software for improving production, delivery, storage, and outbound communications retrieval to customers. A centralized CCM platform that enables real-time, cross-channel, interactive conversations improve customer experience substantially. The customer communication management is used to facilitate customer interactions and improve sharing, storage, and retrieval of customer communications using various tools and processes.

The main components of customer communications management are solutions and services. Customer communications management solutions provide integrated custom-made capabilities for consumers across websites, stores, call centers, mobile applications, social media, emails, virtual assistants, and other touchpoints. It includes management and customer communications automation in media such as SMS, print, email, and web pages. The deployment modes are on-premises and cloud. Large, small and medium enterprises in IT and telecom, retail and eCommerce, BFSI, healthcare, travel and hospitality, government, utilities, and other verticals use customer communications management.

The customer communication management market research report is one of a series of new reports from The Business Research Company that provides customer communication management market statistics, including customer communication management industry global market size, regional shares, competitors with a customer communication management market share, detailed customer communication management market segments, market trends and opportunities, and any further data you may need to thrive in the customer communication management industry. This customer communication management market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The customer communications management market size has grown rapidly in recent years. It will grow from $1. 47 billion in 2023 to $1. 63 billion in 2024 at a compound annual growth rate (CAGR) of 11. 0%. The growth in the historic period can be attributed to adoption of multichannel communication strategies, growth in customer-centric business models, emphasis on regulatory compliance in communications, advances in digital and personalized marketing, increase in customer experience optimization.

The customer communications management market size is expected to see rapid growth in the next few years. It will grow to $2. 52 billion in 2028 at a compound annual growth rate (CAGR) of 11. 6%. The growth in the forecast period can be attributed to expansion of omnichannel customer engagement, increased demand for interactive and dynamic content, emphasis on privacy and data security in customer communications, growth in cloud-based customer communications management solutions. Major trends in the forecast period include personalization and hyperpersonalization in customer communications, integration with customer relationship management (crm) systems, rise of conversational and chatbot-based communications, adoption of rich media and interactive documents, shift towards automated and self-service customer communications.

An increase in smartphone penetration across the globe is driving the growth of the customer communication management market. Smartphone penetration refers to the quantity of active mobile phone subscriptions compared to the overall market for mobile phones. Smartphones are used to manage customer communications across a wide range of media, such as queries via live chat, dropping a feature request via email, SMS/MMS, responsive design mobile experiences, and in-app notifications. For instance, in February 2023, according to Uswitch Limited, a UK-based financial conduct authority, mobile connections in the UK reached 71. 8 million, showing a 3. 8% increase from the previous year, totaling approximately 2. 6 million additional connections. Furthermore, it is projected that the UK's population will expand to 68. 3 million by 2025, with an estimated 95% of the population, or around 65 million individuals, owning a smartphone . Therefore, an increase in smartphone penetration is expected to propel market growth over the coming years.

Growing adoption of cloud computing is driving the growth of the customer communication management market. Cloud computing refers to technology model that involves delivery of computing services, including servers, storage, databases, networking, software, analytics, and more, over the internet to offer faster innovation, flexible resources, and cost-effective solutions. Cloud computing enhances customer communication management by providing scalability, cost-effectiveness, accessibility, and agility. Cloud-based solutions also offer disaster recovery, redundancy, and automated software updates, simplifying the management of customer communications. For instance, according to Gartner, a US based management consulting company, by 2027, more than 50% of enterprises will use industry cloud platforms to accelerate their business initiatives. Therefore, growing adoption of cloud computing is driving the growth of the customer communication management market.

Technological advancements are gaining significant popularity in the customer communication management market. Major market players are focusing on implementing technological advancements such as artificial intelligence, augmented reality, and machine learning in customer communication management that work on cloud-based customer communications management technology and advanced natural language processing that offer advantages in cross-departmental cooperation, allowing for coordinated and consistent communication across the customer experience. For instance, in May 2021, Quadient, a France-based company specializing in mailing equipment, business process automation, and customer experience management, introduced Inspire Evolve, a software-as-a-service (SaaS) customer communications management (CCM) solution that is integrated with a cloud-based customer communications solution and streamlines existing technology. It includes on-premises and hybrid cloud CCM solutions, SaaS customer journey mapping and orchestration solutions. This launch represents another step forward for the Quadient product portfolio.

Major companies operating in the customer communication management are focused on advancement innovative solution such as customer experience management (CXM) solution with cloud and AI capabilities to automate the process of customer communication management to sustain their position in the market. For instance, in May 2023, Intense Technologies Limited, an India based company that provides software services, announced the development of a new customer experience management (CXM) solution with cloud and AI capabilities to automate the process of customer communication management. A Customer Experience Management (CXM) solution equipped with cloud and AI capabilities offers businesses a powerful tool to enhance customer interactions. By leveraging the cloud for scalability and AI for personalized insights, CXM solutions enable organizations to deliver exceptional customer experiences, driving customer loyalty and business growth.

In January 2021, Smart Communications, a UK-based technology company engaged in cloud-enabled customer communications management services, acquired Assentis Technologies AG for an undisclosed amount. With this acquisition, Smart Communications aimed to extend support to the growing financial services customer base across the globe. Assentis Technologies AG is a Switzerland-based software and services company specializing in customer communication management platforms for the financial services industry.

Major companies operating in the in the customer communications management market report are Adobe Inc., Capgemini SE, CEDAR CX Technologies, Open Text Corporation, Sefas Innovation Inc., ABBYY Solutions Ltd., Avaya LLC., BCC Software LLC., Broadridge Financial Solutions Inc., Cincom Systems, Cognizant Technology Solutions Pvt Ltd., Crawford Technologies Inc., Dell Technologies Inc., Doxee S. p. A., Exela Technologies Inc., GMC Software AG, Hewlett Packard Enterprise Development LP, Kofax Inc., Messagepoint Inc., Newgen Software Technologies Limited, Hyland Software Inc., Objectif Lune Inc., OneSpan Inc., Oracle Corporation, Pitney Bowes Inc., The Ricoh Company Ltd., Xerox Corporation., Zoho Corporation.

North America was the largest region in the customer communications management market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer communications management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the customer communications management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The customer communication management market includes revenues earned by entities by providing marketing, new product introductions, renewal notifications, claims correspondence and documentation, and bill and payment notifications. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified)).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Table of Contents

1. Executive Summary

2. Customer Communications Management Market Characteristics

3. Customer Communications Management Market Trends And Strategies

4. Customer Communications Management Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Customer Communications Management Market Size and Growth

  • 5.1. Global Customer Communications Management Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Customer Communications Management Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Customer Communications Management Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Customer Communications Management Market Segmentation

  • 6.1. Global Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Solution
  • Services
  • 6.2. Global Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • On-Premises
  • Cloud
  • 6.3. Global Customer Communications Management Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Large Enterprises
  • Small And Medium Enterprises
  • 6. 4. Global Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • IT And Telecom
  • Retail And eCommerce
  • BFSI
  • Healthcare
  • Travel And Hospitality
  • Government
  • Utilities
  • Other Verticals

7. Customer Communications Management Market Regional And Country Analysis

  • 7.1. Global Customer Communications Management Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Customer Communications Management Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Customer Communications Management Market

  • 8.1. Asia-Pacific Customer Communications Management Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8. 4. Asia-Pacific Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Customer Communications Management Market

  • 9.1. China Customer Communications Management Market Overview
  • 9.2. China Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9. 4. China Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Customer Communications Management Market

  • 10.1. India Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Customer Communications Management Market

  • 11.1. Japan Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.2. Japan Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Customer Communications Management Market

  • 12.1. Australia Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Customer Communications Management Market

  • 13.1. Indonesia Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Customer Communications Management Market

  • 14.1. South Korea Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.2. South Korea Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Customer Communications Management Market

  • 15.1. Western Europe Customer Communications Management Market Overview
  • 15.2. Western Europe Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15. 4. Western Europe Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Customer Communications Management Market

  • 16.1. UK Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Customer Communications Management Market

  • 17.1. Germany Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Customer Communications Management Market

  • 18. 5. France Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18. 6. France Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18. 7. France Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Customer Communications Management Market

  • 19. 9. Italy Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.10. Italy Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.11. Italy Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Customer Communications Management Market

  • 20.13. Spain Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.14. Spain Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.15. Spain Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Customer Communications Management Market

  • 21.1. Eastern Europe Customer Communications Management Market Overview
  • 21.2. Eastern Europe Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21. 4. Eastern Europe Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Customer Communications Management Market

  • 22.1. Russia Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Customer Communications Management Market

  • 23.1. North America Customer Communications Management Market Overview
  • 23.2. North America Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23. 4. North America Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Customer Communications Management Market

  • 24.1. USA Customer Communications Management Market Overview
  • 24.2. USA Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24. 4. USA Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Customer Communications Management Market

  • 25.1. Canada Customer Communications Management Market Overview
  • 25.2. Canada Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25. 4. Canada Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Customer Communications Management Market

  • 26.1. South America Customer Communications Management Market Overview
  • 26.2. South America Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26. 4. South America Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Customer Communications Management Market

  • 27.1. Brazil Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Customer Communications Management Market

  • 28.1. Middle East Customer Communications Management Market Overview
  • 28.2. Middle East Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28. 4. Middle East Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Customer Communications Management Market

  • 29.1. Africa Customer Communications Management Market Overview
  • 29.2. Africa Customer Communications Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Customer Communications Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29. 4. Africa Customer Communications Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Customer Communications Management Market Competitive Landscape And Company Profiles

  • 30.1. Customer Communications Management Market Competitive Landscape
  • 30.2. Customer Communications Management Market Company Profiles
    • 30.2.1. Adobe Inc.
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1. 4. Financial Performance
    • 30.2.2. Capgemini SE
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2. 4. Financial Performance
    • 30.2.3. CEDAR CX Technologies
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3. 4. Financial Performance
    • 30.2. 4. Open Text Corporation
      • 30.2. 4.1. Overview
      • 30.2. 4.2. Products and Services
      • 30.2. 4.3. Strategy
      • 30.2. 4. 4. Financial Performance
    • 30.2. 5. Sefas Innovation Inc.
      • 30.2. 5.1. Overview
      • 30.2. 5.2. Products and Services
      • 30.2. 5.3. Strategy
      • 30.2. 5. 4. Financial Performance

31. Global Customer Communications Management Market Competitive Benchmarking

32. Global Customer Communications Management Market Competitive Dashboard

33. Key Mergers And Acquisitions In The Customer Communications Management Market

34. Customer Communications Management Market Future Outlook and Potential Analysis

  • 34.1 Customer Communications Management Market In 2028 - Countries Offering Most New Opportunities
  • 34.2 Customer Communications Management Market In 2028 - Segments Offering Most New Opportunities
  • 34. 3 Customer Communications Management Market In 2028 - Growth Strategies
    • 34.3.1 Market Trend Based Strategies
    • 34.3.2 Competitor Strategies

35. Appendix

  • 35.1. Abbreviations
  • 35.2. Currencies
  • 35.3. Historic And Forecast Inflation Rates
  • 35. 4. Research Inquiries
  • 35. 5. The Business Research Company
  • 35. 6. Copyright And Disclaimer