BPOの市場規模、シェア、成長分析、サービスタイプ別、アウトソーシングタイプ別、展開別、最終用途別、地域別 - 産業予測、2024年～2031年

BPOの世界市場規模は2022年に536億1,000万米ドルとなり、2023年の576億7,000万米ドルから2031年には1,107億4,000万米ドルに成長し、予測期間（2024-2031年）のCAGRは9.1％で成長する見通しです。

ビジネス・プロセス・アウトソーシング（BPO）分野は急速に進化しており、人事、給与、顧客サポートなどの機能で外部サービス・プロバイダーを活用する企業が増えています。この動向の背景には、変化する市場力学に対応するための俊敏性と効率性を求める一方で、運用コストを削減し、コア・コンピタンスに集中したいというニーズがあります。銀行、ヘルスケア、製造業などさまざまな業界が、生産性の向上とサポート機能の最適化のためにBPOサービスを積極的に採用しています。コラボレーティブなビジネスモデルへのシフトは、コスト削減だけでなく、24時間365日のサポートや相互接続性の向上を提供するBPOの需要をさらに促進しています。企業がこうしたパートナーシップの長期的なメリットを認識していることから、米国のBPO市場は、今後の予測期間においても持続的な成長を遂げると思われます。

目次

イントロダクション

• 調査の目的
• 調査範囲
• 定義

調査手法

• 情報調達
• 二次データと一次データの方法
• 市場規模予測
• 市場の前提条件と制限

エグゼクティブサマリー

• 世界市場の見通し
• 供給と需要の動向分析
• セグメント別機会分析

市場力学と見通し

• 市場概要
• 市場規模
• 市場力学
  • 促進要因と機会
  • 抑制要因と課題
• ポーター分析と影響
  • 競争企業間の敵対関係
  • 代替品の脅威
  • 買い手の交渉力
  • 新規参入業者の脅威
  • 供給企業の交渉力

主な市場の考察

• 重要成功要因
• 競合の程度
• 主な投資機会
• 市場エコシステム
• 市場の魅力指数（2023年）
• PESTEL分析
• マクロ経済指標
• バリューチェーン分析
• 価格分析
• 技術の進歩
• 規制情勢
• ケーススタディ
• 顧客と購買基準の分析

BPO市場規模：サービスタイプ別& CAGR（2024-2031）

• 市場概要
• 財務・会計
• 人材
• KPO
• 調達とサプライチェーン
• カスタマーサービス
• セールス＆マーケティング
• ロジスティクス
• 研修・開発アウトソーシング
• その他

BPO市場規模：アウトソーシングタイプ別& CAGR（2024-2031）

• 市場概要
• オンショア
• オフショア
• ニアショア

BPO市場規模：展開別& CAGR（2024-2031）

• 市場概要
• オンプレミス
• クラウド

BPO市場規模：エンドユーザー別& CAGR（2024-2031）

• 市場概要
• BFSI
• ヘルスケア
• 製造業
• ITおよび通信
• 小売り
• 政府と防衛
• その他

BPO市場規模：地域別& CAGR（2024-2031）

• 北米
  • 米国
  • カナダ
• 欧州
  • 英国
  • ドイツ
  • スペイン
  • フランス
  • イタリア
  • その他欧州地域
• アジア太平洋地域
  • 中国
  • インド
  • 日本
  • 韓国
  • その他アジア太平洋地域
• ラテンアメリカ
  • ブラジル
  • その他ラテンアメリカ地域
• 中東・アフリカ
  • GCC諸国
  • 南アフリカ
  • その他中東・アフリカ

競合情報

• 上位5社の比較
• 主要企業の市場ポジショニング（2023年）
• 主な市場企業が採用した戦略
• 市場の最近の動向
• 企業の市場シェア分析（2023年）
• 主要企業の企業プロファイル
  • 会社概要
  • 製品ポートフォリオ分析
  • セグメント別シェア分析
  • 収益の前年比比較（2021-2023）

主要企業プロファイル

• Accenture
• Teleperformance
• Concentrix
• Wipro
• Capgemini
• Cognizant
• HCL Technologies
• Infosys
• CGI
• Tech Mahindra
• TDCX
• Genpact
• EXL Service
• TTEC
• Foundever
• Telus International
• Hexaware Technologies
• Indra
• Plaxonic
• TaskUs

結論と推奨事項

Global BPO Market size was valued at USD 53.61 billion in 2022 and is poised to grow from USD 57.67 billion in 2023 to USD 110.74 billion by 2031, growing at a CAGR of 9.1% in the forecast period (2024-2031).

The Business Process Outsourcing (BPO) sector is rapidly evolving, with organizations increasingly leveraging external service providers for functions like human resources, payroll, and customer support. This trend is driven by a need for agility and efficiency in addressing shifting market dynamics while reducing operational costs and focusing on core competencies. Various industries, including banking, healthcare, and manufacturing, actively employ BPO services to enhance productivity and optimize support functions. The shift towards collaborative business models is further propelling demand for BPO, which not only offers cost savings but also 24/7 support and improved interconnectivity. As companies recognize the long-term benefits of these partnerships, the U.S. BPO market is set to experience sustainable growth in the upcoming forecast period.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Bpo market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Bpo Market Segmental Analysis

Global BPO Market is segmented by Service Type, Outsourcing Type, Deployment, End User and region. Based on Service Type, the market is segmented into Finance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, Sales & Marketing, Logistics, Training and Development Outsourcing, Others. Based on Outsourcing Type, the market is segmented into Onshore, Offshore, Nearshore. Based on Deployment, the market is segmented into On premise, Cloud. Based on end user, the market is segmented into BFSI, Healthcare, Manufacturing, IT & Telecommunications, Retail, Government & Defense, Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Global Bpo Market

The global BPO market is experiencing significant growth driven by the long-term benefits associated with outsourcing. With the rise of digital technologies, businesses are uncovering new opportunities through enhanced workflows powered by cloud computing, artificial intelligence, automation, and the Internet of Things (IoT). To stay competitive and relevant, companies must continuously adapt to streamlined, intelligent processes that integrate employees, consumers, partners, and suppliers. The demand for reduced operational costs for non-core activities, alongside a focus on core competencies across various sectors, is propelling market expansion. Additionally, modern enterprises increasingly favor managing primary business functions internally while outsourcing ancillary tasks to third-party vendors, facilitating improved growth prospects.

Restraints in the Global Bpo Market

The global BPO market is poised for significant growth in the coming years; however, it faces several critical challenges that could hinder its expansion. One of the primary concerns for organizations is the risk associated with relying heavily on external outsourcing service providers, which raises issues surrounding data security and user confidentiality. Safeguarding customer data's integrity is paramount for businesses currently navigating this landscape. Furthermore, the absence of robust frameworks to ensure consistent service quality, coupled with mounting budgetary constraints, stands as another major obstacle for market development, complicating the efforts to establish trust and reliability in outsourcing partnerships.

Market Trends of the Global Bpo Market

The global BPO market is increasingly pivoting towards the integration of artificial intelligence (AI) and robotic process automation (RPA) to enhance operational efficiency and accuracy in handling business processes. This blended approach, combining human expertise with advanced technology, is set to revolutionize the sector, driving significant cost savings and improved service delivery. The growing capabilities of machine learning, big data analytics, and social media integration are expected to further bolster market growth, enabling BPO companies to offer more innovative and tailored solutions. As businesses seek to optimize their operations, this trend towards automation and AI utilization will likely continue to dominate the market landscape.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Driver & Opportunities
  • Restraints & Challenges
• Porters Analysis & Impact
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2023
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Technological Advancement
• Regulatory Landscape
• Case Studies
• Customer & Buying Criteria Analysis

Global BPO Market Size by Service Type & CAGR (2024-2031)

• Market Overview
• Finance & Accounting
• Human Resource
• KPO
• Procurement & Supply Chain
• Customer Services
• Sales & Marketing
• Logistics
• Training and Development Outsourcing
• Others

Global BPO Market Size by Outsourcing Type & CAGR (2024-2031)

• Market Overview
• Onshore
• Offshore
• Nearshore

Global BPO Market Size by Deployment & CAGR (2024-2031)

• Market Overview
• On premise
• Cloud

Global BPO Market Size by End User & CAGR (2024-2031)

• Market Overview
• BFSI
• Healthcare
• Manufacturing
• IT & Telecommunications
• Retail
• Government & Defense
• Others

Global BPO Market Size & CAGR (2024-2031)

• North America, (Service Type, Outsourcing Type, Deployment, End User)
  • US
  • Canada
• Europe, (Service Type, Outsourcing Type, Deployment, End User)
  • UK
  • Germany
  • Spain
  • France
  • Italy
  • Rest of Europe
• Asia-Pacific, (Service Type, Outsourcing Type, Deployment, End User)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia Pacific
• Latin America, (Service Type, Outsourcing Type, Deployment, End User)
  • Brazil
  • Rest of Latin America
• Middle East & Africa, (Service Type, Outsourcing Type, Deployment, End User)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2023
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2021-2023)

Key Company Profiles

• Accenture
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Teleperformance
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Concentrix
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Wipro
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Capgemini
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cognizant
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HCL Technologies
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infosys
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CGI
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tech Mahindra
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• TDCX
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Genpact
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• EXL Service
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• TTEC
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Foundever
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Telus International
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Hexaware Technologies
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Indra
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Plaxonic
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• TaskUs
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendation