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市場調査レポート
商品コード
1452873
クラウドITSMの世界市場規模、シェア、成長分析：コンポーネント別、業界別 - 産業予測（2024年～2031年）Global Cloud ITSM Market Size, Share, Growth Analysis, By Component(Solutions, Services), By Industry vertical(IT & Telecommunication, BFSI) - Industry Forecast 2024-2031 |
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| クラウドITSMの世界市場規模、シェア、成長分析：コンポーネント別、業界別 - 産業予測（2024年～2031年） |
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出版日: 2024年03月08日
発行: SkyQuest
ページ情報: 英文 197 Pages
納期: 3～5営業日
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- 全表示
- 概要
- 目次
クラウドITSMの世界市場規模は2022年に52億4,000万米ドルと評価され、2023年の60億9,000万米ドルから2031年には202億4,000万米ドルに成長し、予測期間（2024年～2031年）のCAGRは16.2％で成長する見通しです。
ITサービスの管理にクラウドベースのソリューションを利用するメリットを実感する企業が増えるにつれ、クラウドITSM（ITサービス管理）の世界市場は急速に拡大しています。クラウドITSMが提供する柔軟性、拡張性、手頃な価格により、企業はサービスデリバリーを改善し、ITプロセスを合理化することができます。リモートワーク支援の必要性、デジタルトランスフォーメーションへの取り組みの増加、IT全体の効率向上という目標が、市場拡大の主な促進要因となっています。クラウドITSMシステムには、資産管理、変更管理、インシデント管理、問題管理など、さまざまなサービスが含まれています。これらの技術を活用することで、企業はIT部門内のチームワークを強化し、手順を自動化し、顧客とスタッフ双方のユーザーエクスペリエンスを向上させることができます。
業界をリードする企業は、人工知能（AI）や機械学習（ML）機能を統合するなど、ITSMのワークフローや意思決定を改善する新しい方法を常に打ち出しています。さらに、クラウドベースとオンプレミスのコンポーネントを融合させ、組織のさまざまなニーズに対応するハイブリッドITSMソリューションが市場で人気を集めています。
目次
エグゼクティブサマリー
- 市場概要
- 運命の輪
調査手法
- 情報調達
- 二次・一次情報源
- 市場規模の推定
- 市場の前提条件と制限
親市場の分析
- 市場概要
- 市場規模
- 市場力学
- 促進要因
- 機会
- 抑制要因
- 課題
主な市場の考察
- 技術分析
- 価格分析
- サプライチェーン分析
- バリューチェーン分析
- 市場のエコシステム
- IP分析
- 貿易分析
- スタートアップ分析
- 原材料の分析
- イノベーションマトリクス
- パイプライン製品の分析
- マクロ経済指標
- 主な投資の分析
- 主な成功要因
- 競合の程度
市場力学と見通し
- 市場力学
- 促進要因
- 機会
- 抑制要因
- 課題
- 規制情勢
- ポーターの分析
- 将来の混乱についての特別な考察
クラウドITSMの世界市場：コンポーネント別
- 市場概要
- ソリューション
- サービス
クラウドITSMの世界市場：業界別
- 市場概要
- ITと通信
- BFSI
- ヘルスケア
- 製造業
- 小売
- 教育
- その他
クラウドITSMの世界市場規模：地域別
- 市場概要
- 北米
- 米国
- カナダ
- 欧州
- ドイツ
- スペイン
- フランス
- 英国
- その他欧州
- アジア太平洋
- 中国
- インド
- 日本
- 韓国
- その他アジア太平洋
- ラテンアメリカ
- ブラジル
- その他ラテンアメリカ
- 中東・アフリカ
- GCC諸国
- 南アフリカ
- その他中東・アフリカ
競合情勢
- 上位5社の比較
- 主要企業の市場ポジショニング（2021年）
- 主な市場企業が採用した戦略
- 主要成功戦略
- 市場における最近の活動
- 主要企業の市場シェア（2021年）
主要企業プロファイル
- ServiceNow（US）
- BMC Software（US）
- Cherwell Software（US）
- Broadcom（US）
- Ivanti（US）
- HPE（US）
- IBM（US）
- Axios Systems（US）
- Citrix Systems（US）
- Hornbill（UK）
- Microsoft（US）
- EasyVista（US）
- Micro Focus（UK）
- Atlassian（Australia）
- Alemba（UK）
- SysAid（Israel）
- Freshworks（US）
- LogMeIn（US）
- ManageEngine（US）
- Efecte（Finland）
- EZOfficeInventory（US）
- Mint Service Desk（Poland）
- Device42（US）
- LeanIX（Germany）
- Aisera（US）
- ITSM（Australia）
- Electric（US）
- InfraSight Labs（Sweden）
- Symphony SummitAI（US）
- ITarian（US）.
Global Cloud ITSM Market size was valued at USD 5.24 billion in 2022 and is poised to grow from USD 6.09 billion in 2023 to USD 20.24 billion by 2031, growing at a CAGR of 16.2% in the forecast period (2024-2031).
As more and more businesses realize the benefits of using cloud-based solutions to manage their IT services, the global market for cloud ITSM (IT service management) is expanding quickly. With the flexibility, scalability, and affordability that cloud ITSM provides, businesses may improve service delivery and streamline their IT processes. The necessity for remote work assistance, the growing number of digital transformation efforts, and the goal of improving overall IT efficiency are the main drivers of this market expansion. A variety of services are included in cloud ITSM systems, such as asset management, change management, incident management, and problem management. With the help of these technologies, businesses can enhance teamwork within IT departments, automate procedures, and enhance the user experience for both clients and staff.
Leading industry players are always coming up with new ways to improve ITSM workflows and decision-making, such as by integrating artificial intelligence (AI) and machine learning (ML) capabilities. Additionally, hybrid ITSM solutions-which blend cloud-based and on-premises components to meet a range of organizational needs-are becoming more and more popular in the market.
Top-down and bottom-up approaches were used to estimate and validate the size of the Global Cloud ITSM Market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.
Global Cloud ITSM Market Segmental Analysis
The segmentation of the worldwide cloud ITSM market is based on organization, geography, industry vertical, and component. The market is divided into two segments: services and solutions. The market is divided into IT & Telecommunication, BFSI, Healthcare, Manufacturing, Retail, Education, and Others segments based on Industry Vertical. The market is divided into three categories based on organization: large, small, and medium-sized enterprises. The market is divided into Latin America, Middle East and Africa, Asia Pacific, North America, and Europe.
Drivers of the Global Cloud ITSM Market
Solutions for cloud-based IT service management (ITSM) give companies the scalability and flexibility they need to adjust to shifting demands and workloads. Without being constrained by physical infrastructure, organizations may simply scale up or down their ITSM resources as needed. Efficient service delivery and support for changing company needs are made possible by this agility.
Restraints in the Global Cloud ITSM Market
Despite significant investments made by cloud ITSM providers in security measures, worries about data loss, illegal access, and breaches continue. Some companies may be reluctant to move critical ITSM procedures and data to the cloud because of possible compliance issues and security concerns.
Market Trends of the Global Cloud ITSM Market
Hybrid Cloud Adoption: There is a trend in the worldwide cloud IT service management (ITSM) market toward a greater use of hybrid cloud solutions. Businesses are using a combination of public, private, and on-premises cloud resources to streamline their IT service management procedures. With the flexibility, scalability, and cost-effectiveness that this hybrid strategy provides, businesses can strike a balance between their unique IT requirements and the demands of data protection and regulations. Consequently, to address the intricacies of hybrid cloud environments, cloud ITSM providers are concentrating on offering smooth integration and administration solutions that let businesses efficiently manage their IT services across various cloud models.
AI-Powered Automation: The combination of artificial intelligence (AI) and automation capabilities is a noteworthy development in the global Cloud ITSM market. AI-driven technologies are being integrated into ITSM platforms to improve user experiences, expedite incident resolution, and improve service desk operations. Examples of these technologies include machine learning and natural language processing. These technologies are able to detect possible problems, analyze data patterns, and even give users self-service choices. Cloud ITSM providers are experimenting with AI-driven capabilities that boost efficiency, decrease human error, and free up IT staff to work on more strategic projects as businesses look to streamline their IT operations and shorten reaction times. The integration of automation driven by artificial intelligence is transforming the ITSM field by offering more intelligent and proactive service management solutions.
Table of Contents
Executive Summary
- Market Overview
- Wheel of Fortune
Research Methodology
- Information Procurement
- Secondary & Primary Data Sources
- Market Size Estimation
- Market Assumptions & Limitations
Parent Market Analysis
- Market Overview
- Market Size
- Market Dynamics
- Drivers
- Opportunities
- Restraints
- Challenges
Key Market Insights
- Technology Analysis
- Pricing Analysis
- Supply Chain Analysis
- Value Chain Analysis
- Ecosystem of the Market
- IP Analysis
- Trade Analysis
- Startup Analysis
- Raw Material Analysis
- Innovation Matrix
- Pipeline Product Analysis
- Macroeconomic Indicators
- Top Investment Analysis
- Key Success Factor
- Degree of Competition
Market Dynamics & Outlook
- Market Dynamics
- Drivers
- Opportunities
- Restraints
- Challenges
- Regulatory Landscape
- Porters Analysis
- Competitive rivalry
- Threat of Substitute Products
- Bargaining Power of Buyers
- Threat of New Entrants
- Bargaining Power of Suppliers
- Skyquest Special Insights on Future Disruptions
- Political Impact
- Economic Impact
- Social Impact
- Technical Impact
- Environmental Impact
- Legal Impact
Global Cloud ITSM Market by Component
- Market Overview
- Solutions
- Services
Global Cloud ITSM Market by Industry vertical
- Market Overview
- IT & Telecommunication
- BFSI
- Healthcare
- Manufacturing
- Retail
- Education
- and Others
Global Cloud ITSM Market Size by Region
- Market Overview
- North America
- USA
- Canada
- Europe
- Germany
- Spain
- France
- UK
- Rest of Europe
- Asia Pacific
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
- Latin America
- Brazil
- Rest of Latin America
- Middle East & Africa (MEA)
- GCC Countries
- South Africa
- Rest of MEA
Competitive Landscape
- Top 5 Player Comparison
- Market Positioning of Key Players, 2021
- Strategies Adopted by Key Market Players
- Top Winning Strategies
- By Development
- By Company
- By Year
- Recent Activities in the Market
- Key Companies Market Share (%), 2021
Key Company Profiles
- ServiceNow (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- BMC Software (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Cherwell Software (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Broadcom (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Ivanti (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- HPE (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- IBM (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Axios Systems (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Citrix Systems (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Hornbill (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Microsoft (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- EasyVista (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Micro Focus (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Atlassian (Australia)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Alemba (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- SysAid (Israel)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Freshworks (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- LogMeIn (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- ManageEngine (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Efecte (Finland)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- EZOfficeInventory (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Mint Service Desk (Poland)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Device42 (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- LeanIX (Germany)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Aisera (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- ITSM (Australia)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Electric (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- InfraSight Labs (Sweden)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- Symphony SummitAI (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
- ITarian (US).
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
