OSSとBSSの市場規模、シェア、成長分析：タイプ別、コンポーネント別、ソリューションタイプ別、展開モード別、組織規模別、地域別 - 産業予測 2025～2032年

OSSとBSSの2023年の市場規模は276億米ドル、予測期間（2025～2032年）のCAGRは12.4%で、2024年の310億2,000万米ドルから2032年には790億3,000万米ドルに成長する見通しです。

世界の業務支援システム（OSS）および業務支援システム（BSS）市場は、通信サービスプロバイダーによる業務効率の追求と顧客体験の向上が原動力となり、力強い成長を遂げています。この拡大を後押ししている主な要因としては、デジタルトランスフォーメーション構想の台頭、モバイル機器の普及、高速インターネット需要の増加などが挙げられます。OSS分野は、通信技術の継続的な進歩により、ネットワーク管理、サービス・フルフィルメント、サービス保証などの重要分野に重点を置き、隆盛を極めています。同時にBSS分野も、顧客管理、収益管理、製品管理の改善を通じて、収益化戦略やパーソナライズされた顧客体験の創造を重視する組織により、勢いを増しています。全体として、両セグメントは、進化するデジタル環境の中で持続的な成長を遂げるように位置づけられています。

目次

イントロダクション

• 調査の目的
• 調査範囲
• 定義

調査手法

• 情報調達
• 二次と一次データの方法
• 市場規模予測
• 市場の前提条件と制限

エグゼクティブサマリー

• 世界市場の見通し
• 供給と需要の動向分析
• セグメント別機会分析

市場力学と見通し

• 市場概要
• 市場規模
• 市場力学
  • 促進要因と機会
  • 抑制要因と課題
• ポーターの分析

主な市場の考察

• 重要成功要因
• 競合の程度
• 主な投資機会
• 市場エコシステム
• 市場の魅力指数（2024年）
• PESTEL分析
• マクロ経済指標
• バリューチェーン分析
• 価格分析
• 規制情勢
• ケーススタディ
• 技術の進歩
• 貿易分析

OSSとBSS市場規模：タイプ別

• 市場概要
• OSS
• BSS

OSSとBSS市場規模：コンポーネント別

• 市場概要
• ソリューション
• サービス

OSSとBSS市場規模：ソリューションタイプ別

• 市場概要
• ネットワークの計画と設計
• サービス提供
• サービスの履行
• サービス保証
• 顧客および製品管理
• 請求と収益管理
• ネットワークパフォーマンス管理
• その他

OSSとBSS市場規模：展開モード別

• 市場概要
• オンプレミス
• クラウド

OSSとBSS市場規模：組織規模別

• 市場概要
• 中小企業
• 大企業

OSSとBSS市場規模：産業別

• 市場概要
• ITおよび通信
• BFSI
• メディアとエンターテイメント
• 小売業とeコマース
• その他

OSSとBSS市場規模

• 北米
  • 米国
  • カナダ
• 欧州
  • ドイツ
  • スペイン
  • フランス
  • 英国
  • イタリア
  • その他欧州地域
• アジア太平洋地域
  • 中国
  • インド
  • 日本
  • 韓国
  • その他アジア太平洋地域
• ラテンアメリカ
  • ブラジル
  • その他ラテンアメリカ地域
• 中東・アフリカ
  • GCC諸国
  • 南アフリカ
  • その他中東・アフリカ

競合情報

• 上位5社の比較
• 主要企業の市場ポジショニング（2024年）
• 主な市場企業が採用した戦略
• 最近の市場動向
• 企業の市場シェア分析（2024年）
• 主要企業の企業プロファイル
  • 企業の詳細
  • 製品ポートフォリオ分析
  • 企業のセグメント別シェア分析
  • 収益の前年比比較（2022～2024年）

主要企業プロファイル

• Amdocs
• Cisco Systems Inc
• Comarch SA
• Hewlett Packard Enterprise Development LP
• Huawei Technologies Co. Ltd
• Infosys Limited
• Netcracker Technology Corporation（NEC Corporation）
• Nokia Corporation
• Oracle Corporation
• Suntech S.A.

結論と提言

OSS and BSS Market size was valued at USD 27.6 billion in 2023 and is poised to grow from USD 31.02 billion in 2024 to USD 79.03 billion by 2032, growing at a CAGR of 12.4% during the forecast period (2025-2032).

The global Operations Support Systems (OSS) and Business Support Systems (BSS) market is witnessing robust growth, driven by communication service providers' pursuit of operational efficiency and enhanced customer experiences. Key factors fueling this expansion include the rise of digital transformation initiatives, the proliferation of mobile devices, and the increasing demand for high-speed internet. The OSS segment is flourishing due to continuous advancements in telecommunications technology, focusing on critical areas such as network management, service fulfillment, and service assurance. Concurrently, the BSS segment is gaining momentum as organizations emphasize monetization strategies and the creation of personalized customer experiences through improved customer management, revenue management, and product management practices. Overall, both segments are positioned for sustained growth in the evolving digital landscape.

Top-down and bottom-up approaches were used to estimate and validate the size of the OSS and BSS market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

OSS and BSS Market Segments Analysis

Global OSS and BSS Market is segmented by Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical and region. Based on Type, the market is segmented into OSS and BSS. Based on Component, the market is segmented into Solution and Services. Based on Solution Type, the market is segmented into Network Planning and Design, Service Delivery, Service Fulfillment, Service Assurance, Customer and Product Management, Billing and Revenue Management, Network Performance Management and Others. Based on Deployment Mode, the market is segmented into On-premise and Cloud. Based on Organization Size, the market is segmented into Small and Medium-sized Enterprises and Large Enterprises. Based on Industry Vertical, the market is segmented into IT and Telecom, BFSI, Media and Entertainment, Retail and E-commerce and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the OSS and BSS Market

The OSS and BSS market is being significantly propelled by the growing shift toward digital transformation initiatives across various sectors, as organizations seek to invest in sophisticated Operations Support Systems and Business Support Systems. This investment aims to streamline operational processes and improve customer experiences. Furthermore, the surge in mobile device usage and the increasing demand for high-speed internet services are critical factors driving the necessity for reliable OSS and BSS solutions. These systems are essential for effectively managing and optimizing communication networks in an ever-evolving digital landscape, ensuring timely service delivery and customer satisfaction.

Restraints in the OSS and BSS Market

The OSS and BSS market faces significant constraints due to the considerable financial investments needed for integration and customization, which can be particularly challenging for smaller businesses or those with limited budgets. Furthermore, complications arising from interoperability with existing legacy systems can obstruct the smooth implementation of OSS and BSS solutions. This situation may lead to disruptions in operations, making it difficult for organizations to fully realize the benefits of these technologies. As a result, these factors can impede the widespread adoption of OSS and BSS solutions in the competitive marketplace.

Market Trends of the OSS and BSS Market

The OSS and BSS market is witnessing a transformative trend driven by the integration of artificial intelligence (AI) and machine learning (ML), which enhances operational efficiency and decision-making among communication service providers and enterprises. As 5G technology proliferates, there is an escalating demand for advanced OSS and BSS solutions that can adeptly navigate the complexities of next-generation networks. Moreover, the increasing focus on data analytics and real-time insights is empowering organizations to extract actionable intelligence from vast datasets generated through network activities and customer interactions. This confluence of technologies is redefining service delivery and paving the way for more personalized customer experiences.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Regulatory Landscape
• Case Studies
• Technological Advancement
• Trade Analysis

Global OSS and BSS Market Size by Type & CAGR (2025-2032)

• Market Overview
• OSS
• BSS

Global OSS and BSS Market Size by Component & CAGR (2025-2032)

• Market Overview
• Solution
• Services

Global OSS and BSS Market Size by Solution Type & CAGR (2025-2032)

• Market Overview
• Network Planning and Design
• Service Delivery
• Service Fulfillment
• Service Assurance
• Customer and Product Management
• Billing and Revenue Management
• Network Performance Management
• Others

Global OSS and BSS Market Size by Deployment Mode & CAGR (2025-2032)

• Market Overview
• On-premise
• Cloud

Global OSS and BSS Market Size by Organization Size & CAGR (2025-2032)

• Market Overview
• Small and Medium-sized Enterprises
• Large Enterprises

Global OSS and BSS Market Size by Industry Vertical & CAGR (2025-2032)

• Market Overview
• IT and Telecom
• BFSI
• Media and Entertainment
• Retail and E-commerce
• Others

Global OSS and BSS Market Size & CAGR (2025-2032)

• North America (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • US
  • Canada
• Europe (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• Amdocs
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Systems Inc
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Comarch SA
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Hewlett Packard Enterprise Development LP
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Huawei Technologies Co. Ltd
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infosys Limited
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Netcracker Technology Corporation (NEC Corporation)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Nokia Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Oracle Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Suntech S.A.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations