カスタマーコミュニケーションマネジメントの世界市場 - 市場規模、シェア、成長分析：コンポーネント別、展開別、業界別、業界予測（2022年～2028年）

世界のカスタマーコミュニケーションマネジメントの市場規模は、2021年に15億米ドルとなりました。同市場は、予測期間（2022年～2028年）に11.3%のCAGRで拡大し、2028年には35億米ドルに達すると予測されています。

当レポートは、世界のカスタマーコミュニケーションマネジメント市場について調査し、市場の概要とともに、コンポーネント別、展開別、業界別、地域別の動向、および市場に参入する企業のプロファイルなどを提供しています。

目次

エグゼクティブサマリー

親市場分析

市場規模

• 市場力学
• 促進要因
• 機会
• 抑制要因
• 課題

主要な市場の洞察

• 技術分析
• 価格分析
• サプライチェーン分析
• バリューチェーン分析
• 市場のエコシステム
• IP分析
• 動向分析
• スタートアップ分析
• 原材料分析
• イノベーションマトリックス
• パイプライン製品分析
• マクロ経済指標
• トップ投資分析
• 主な成功要因
• 競合の程度

市場力学と展望

• 市場力学
• 促進要因
• 機会
• 抑制要因
• 課題
• 規制状況
• ポーター分析

世界のカスタマーコミュニケーションマネジメント市場、コンポーネント別

• 市場概要
• サービス
• ソリューション

世界のカスタマーコミュニケーションマネジメント市場、展開別

• 市場概要
• オンプレミス
• クラウド

世界のカスタマーコミュニケーションマネジメント市場、業界別

• 市場概要
• 政府
• バンキング
• 金融業務
• 小売
• 医療
• メディア・エンターテイメント
• エネルギー・ユーティリティ
• IT ・通信

世界のカスタマーコミュニケーションマネジメント市場規模、地域別

• 市場概要
• 北米
• 欧州
• アジア太平洋
• ラテンアメリカ
• 中東・アフリカ
• IT ・通信

競合情勢

• 主要な企業プロファイル
• Adobe Systems, Inc.
• Cincom Systems, Inc.
• Dell EMC
• Doxee SpA
• Ecrion Software, Inc.
• Hewlett Packard Enterprise
• Kofax, Inc.
• Newgen Software Technologies Limited
• OpenText Corporation
• Oracle Corporation
• GMC Software
• Pitney Bowes Inc.
• Xerox Corporation

Customer Communication Management (CCM) Market is valued at USD 1.5 billion in 2021, and it is anticipated to attain a value of USD 3.5 billion by 2028, at a CAGR of 11.3% over the forecast period (2022 - 2028).

Customer Communication Management market is predicted to rise significantly over the next several years due to an increase in consumer enquiries across numerous industrial sectors. Businesses can use this technology to merge simple and computerised client communication across numerous media.

Customer Communication Management software includes messages, printed records, PDF connections, intelligent archives, SMS instant messages, and so on and so forth. It also helps in the development, transport, storage, and recovery of a variety of fundamental archives. Customer communication management software assists an organisation in creating personalised and intelligent correspondences with customers by increasing the effectiveness of content planning and the conversion of material accessible from various sources, such as websites, into electronic and physical correspondences between the organisation and its customers. At a high level, Natural Language Processing (NLP) and Artificial Intelligence (AI) have elevated Customer Communication Management programming to a new level, and it is now addressing business issues by providing better types of assistance and being available 24 hours a day, seven days a week, as well as providing quick responses to clients.

Top-down and bottom-up approaches were used to estimate and validate the size of global Customer Communication Management (CCM) Market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined by using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analysed to get the final quantitative and qualitative data.

Segments covered in this report:

Global Customer Communication Management Market is segmented based on Component, Deployment, Industry and Region. Based on Component Customer Communication Management Market is categorized into: Services and Solutions. Based on Deployment Customer Communication Management Market is categorized into On-premises and Cloud. On the basis of Industry, Customer Communication Management Market is segmented into Government, Banking, Financial Services, Retail, Healthcare, Media & Entertainment, Energy & Utilities, IT & telecommunication. Based on region Customer Communication Management Market is categorized into: North America, Europe, Asia-Pacific, South America, and MEA.

Driver

Because of the swift Customer Communication Management remedies, client commitment is maintained across omnichannel. The growing need to keep consumers connected through numerous channels of communication is one of the primary factors driving the Customer Communication Management market's growth. Associations must deliver relevant information and attractive offers to its clients on a frequent basis in order to preserve a healthy client relationship. Customers in today's technologically advanced world prefer to engage with businesses through channels of their choosing, such as voice, email, web, mobile, SMS, and virtual entertainment.

Restraints

Data privacy and synchronization

Companies acquire vast amounts of data through various channels to gain a better understanding of client preferences, needs, purchase patterns, and so on. Businesses are being overwhelmed with data from both internal and external sources as smart devices and cell phones proliferate. In this case, better information synchronisation becomes crucial in organising and analysing consumers' excursions. Businesses have traditionally relied on clump-based record synchronisation. But, if the groups pursue this tactic, they may face diminishing benefits and a loss of customer trust.

Market Trends

The cloud-based platform is always evolving, providing the organisation with applications without the difficulties and cost of monitoring and acquiring the essential programming and equipment layers. To improve their contributions, SMEs are focusing on improved client communications. Customer Communication Management is expected to evolve in a cloud-based environment to cater to both large enterprises and SMEs. As a result, ventures are expected to shift to a cloud environment in order to instruct adaptability in a correspondence framework.

Table of Contents

Executive Summary

• Market Overview
• Wheel of Fortune
• Research Methodology
• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Parent Market Analysis

• Market Overview
• Market Size
• Market Dynamics
• Drivers
• Opportunities
• Restraints
• Challenges
• Key Market Insights
• Technology Analysis
• Pricing Analysis
• Supply Chain Analysis
• Value Chain Analysis
• Ecosystem of the Market
• IP Analysis
• Trade Analysis
• Startup Analysis
• Raw Material Analysis
• Innovation Matrix
• Pipeline Product Analysis
• Macroeconomic Indicators
• Top Investment Analysis
• Key Success Factor
• Degree of Competition
• Market Dynamics & Outlook
• Market Dynamics
• Drivers
• Opportunities
• Restraints
• Challenges
• Regulatory Landscape
• Porters Analysis
• Competitive rivalry
• Threat of Substitute Products
• Bargaining Power of Buyers
• Threat of New Entrants
• Bargaining Power of Suppliers
• Skyquest Special Insights on Future Disruptions
• Political Impact
• Economic Impact
• Social Impact
• Technical Impact
• Environmental Impact
• Legal Impact
• Global Customer Communication Management Market by Component
• Market Overview
• Services
• Solutions
• Global Customer Communication Management Market by Deployment
• Market Overview
• On-premises
• Cloud
• Global Customer Communication Management Market by Industry
• Market Overview
• Government
• Banking
• Financial Services
• Retail
• Healthcare
• Media & Entertainment
• Energy & Utilities
• IT & Telecommunication.
• Global Customer Communication Management Market Size by Region
• Market Overview
• North America
• USA
• Canada
• Europe
• Germany
• Spain
• France
• UK
• Rest of Europe
• Asia Pacific
• China
• India
• Japan
• South Korea
• Rest of Asia-Pacific
• Latin America
• Brazil
• Rest of Latin America
• Middle East & Africa (MEA)
• GCC Countries
• South Africa
• Rest of MEA
• Competitive Landscape
• Top 5 Player Comparison
• Market Positioning of Key Players, 2021
• Strategies Adopted by Key Market Players
• Top Winning Strategies
• By Development
• By Company
• By Year
• Recent Activities in the Market
• Key Companies Market Share (%), 2021
• Key Company Profiles
• Adobe Systems, Inc. (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Cincom Systems, Inc. (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Dell EMC (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Doxee S.p.A. (Italy)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Ecrion Software, Inc. (Sweden)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Hewlett Packard Enterprise (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Kofax, Inc. (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Newgen Software Technologies Limited (India)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• OpenText Corporation (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Oracle Corporation (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• GMC Software (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Pitney Bowes Inc. (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Xerox Corporation (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments