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世界のオムニチャネル・カスタマー・エンゲージメント市場：考察と予測 (2029年まで)

Global Omnichannel Customer Engagement Market Insights, Forecast to 2029
出版日: | 発行: QYResearch | ページ情報: 英文 116 Pages | 納期: 2～3営業日

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世界のオムニチャネル・カスタマー・エンゲージメント市場：考察と予測 (2029年まで)
出版日: 2023年08月09日
発行: QYResearch
ページ情報: 英文 116 Pages
納期: 2～3営業日
ご注意事項 :
本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
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  • 概要
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概要

当レポートは、オムニチャネル・カスタマー・エンゲージメント (Omnichannel Customer Engagement) 市場について調査しており、市場規模や動向・需要の予測、成長要因および課題の分析、タイプ・用途・企業・地域別の内訳、競合情勢、主要企業のプロファイルなどの情報を提供しています。

目次

第1章 レポート概要

  • 調査範囲
  • 市場分析：タイプ別
    • 世界のオムニチャネル・カスタマー・エンゲージメントの市場規模成長率：タイプ別, 2018 VS 2022 VS 2029
    • Cloud-Based
    • On-Premises
  • 市場：用途別
    • 世界のオムニチャネル・カスタマー・エンゲージメントの市場規模成長率：用途別, 2018 VS 2022 VS 2029
    • Large Enterprises(1000+ Users)
    • Medium-Sized Enterprise(499-1000 Users)
    • Small Enterprises(1-499 Users)
  • 前提条件と制限
  • 調査目的
  • 対象期間

第2章 世界の市場成長トレンド

  • 世界のオムニチャネル・カスタマー・エンゲージメントの市場展望 (2018-2029)
  • 世界のオムニチャネル・カスタマー・エンゲージメントの市場成長トレンド：地域別
    • オムニチャネル・カスタマー・エンゲージメント 市場規模：地域別: 2018 VS 2022 VS 2029
    • オムニチャネル・カスタマー・エンゲージメントの市場規模実績：地域別 (2018-2023)
    • オムニチャネル・カスタマー・エンゲージメントの市場規模予測：地域別 (2024-2029)
  • オムニチャネル・カスタマー・エンゲージメント 市場動向
    • オムニチャネル・カスタマー・エンゲージメント 業界動向
    • オムニチャネル・カスタマー・エンゲージメント 市場の促進要因
    • オムニチャネル・カスタマー・エンゲージメント 市場の課題
    • オムニチャネル・カスタマー・エンゲージメント 市場の抑制要因

第3章 競合情勢：主要企業別

  • 世界規模の売上高 オムニチャネル・カスタマー・エンゲージメント ：競合別
    • 世界のオムニチャネル・カスタマー・エンゲージメントの収益：企業別 (2018-2023)
    • 世界のオムニチャネル・カスタマー・エンゲージメントの収益シェア：企業別 (2018-2023)
  • 世界のオムニチャネル・カスタマー・エンゲージメントの市場シェア：企業タイプ別 (Tier 1, Tier 2, and Tier 3)
  • 世界の主要企業 オムニチャネル・カスタマー・エンゲージメント, 売上高ランキング, 2021 VS 2022 VS 2023
  • 世界のオムニチャネル・カスタマー・エンゲージメント 市場集中度
    • 世界のオムニチャネル・カスタマー・エンゲージメント 市場集中度 (CR5 and HHI)
    • 世界の上位10・上位5企業： オムニチャネル・カスタマー・エンゲージメントの収益 2022
  • 世界の主要企業 オムニチャネル・カスタマー・エンゲージメント 本社 および提供地域
  • 世界の主要企業 オムニチャネル・カスタマー・エンゲージメント, 製品およびアプリケーション
  • 世界の主要企業 オムニチャネル・カスタマー・エンゲージメント, 業界参入時期
  • M&A, 拡張計画

第4章 オムニチャネル・カスタマー・エンゲージメント 内訳データ：タイプ別

  • 世界のオムニチャネル・カスタマー・エンゲージメントの市場規模実績：タイプ別 (2018-2023)
  • 世界のオムニチャネル・カスタマー・エンゲージメントの市場規模予測：タイプ別 (2024-2029)

第5章 オムニチャネル・カスタマー・エンゲージメント 内訳データ：用途別

  • 世界のオムニチャネル・カスタマー・エンゲージメントの市場規模実績：用途別 (2018-2023)
  • 世界のオムニチャネル・カスタマー・エンゲージメントの市場規模予測：用途別 (2024-2029)

第6章 北米

  • 北米のオムニチャネル・カスタマー・エンゲージメント 市場規模 (2018-2029)
  • 北米のオムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別
    • 北米のオムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別 (2018-2023)
    • 北米のオムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別 (2024-2029)
    • 北米のオムニチャネル・カスタマー・エンゲージメントの市場シェア：タイプ別 (2018-2029)
  • 北米のオムニチャネル・カスタマー・エンゲージメント 市場規模：用途別
    • 北米のオムニチャネル・カスタマー・エンゲージメント 市場規模：用途別 (2018-2023)
    • 北米のオムニチャネル・カスタマー・エンゲージメント 市場規模：用途別 (2024-2029)
    • 北米のオムニチャネル・カスタマー・エンゲージメントの市場シェア：用途別 (2018-2029)
  • 北米のオムニチャネル・カスタマー・エンゲージメント 市場規模：国別
    • 北米のオムニチャネル・カスタマー・エンゲージメント 市場規模：国別: 2018 VS 2022 VS 2029
    • 北米のオムニチャネル・カスタマー・エンゲージメント 市場規模：国別 (2018-2023)
    • 北米のオムニチャネル・カスタマー・エンゲージメント 市場規模：国別 (2024-2029)
    • 米国
    • カナダ

第7章 欧州

  • 欧州のオムニチャネル・カスタマー・エンゲージメント 市場規模 (2018-2029)
  • 欧州のオムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別
    • 欧州のオムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別 (2018-2023)
    • 欧州のオムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別 (2024-2029)
    • 欧州のオムニチャネル・カスタマー・エンゲージメントの市場シェア：タイプ別 (2018-2029)
  • 欧州のオムニチャネル・カスタマー・エンゲージメント 市場規模：用途別
    • 欧州のオムニチャネル・カスタマー・エンゲージメント 市場規模：用途別 (2018-2023)
    • 欧州のオムニチャネル・カスタマー・エンゲージメント 市場規模：用途別 (2024-2029)
    • 欧州のオムニチャネル・カスタマー・エンゲージメントの市場シェア：用途別 (2018-2029)
  • 欧州のオムニチャネル・カスタマー・エンゲージメント 市場規模：国別
    • 欧州のオムニチャネル・カスタマー・エンゲージメント 市場規模：国別: 2018 VS 2022 VS 2029
    • 欧州のオムニチャネル・カスタマー・エンゲージメント 市場規模：国別 (2018-2023)
    • 欧州のオムニチャネル・カスタマー・エンゲージメント 市場規模：国別 (2024-2029)
    • ドイツ
    • フランス
    • 英国
    • イタリア
    • ロシア
    • 北欧

第8章 中国

  • 中国のオムニチャネル・カスタマー・エンゲージメント 市場規模 (2018-2029)
  • 中国のオムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別
    • 中国のオムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別 (2018-2023)
    • 中国のオムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別 (2024-2029)
    • 中国のオムニチャネル・カスタマー・エンゲージメントの市場シェア：タイプ別 (2018-2029)
  • 中国のオムニチャネル・カスタマー・エンゲージメント 市場規模：用途別
    • 中国のオムニチャネル・カスタマー・エンゲージメント 市場規模：用途別 (2018-2023)
    • 中国のオムニチャネル・カスタマー・エンゲージメント 市場規模：用途別 (2024-2029)
    • 中国のオムニチャネル・カスタマー・エンゲージメントの市場シェア：用途別 (2018-2029)

第9章 アジア（中国を除く）

  • アジア地域 オムニチャネル・カスタマー・エンゲージメント 市場規模 (2018-2029)
  • アジア地域 オムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別
    • アジア地域 オムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別 (2018-2023)
    • アジア地域 オムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別 (2024-2029)
    • アジア地域 オムニチャネル・カスタマー・エンゲージメントの市場シェア：タイプ別 (2018-2029)
  • アジア地域 オムニチャネル・カスタマー・エンゲージメント 市場規模：用途別
    • アジア地域 オムニチャネル・カスタマー・エンゲージメント 市場規模：用途別 (2018-2023)
    • アジア地域 オムニチャネル・カスタマー・エンゲージメント 市場規模：用途別 (2024-2029)
    • アジア地域 オムニチャネル・カスタマー・エンゲージメントの市場シェア：用途別 (2018-2029)
  • アジア地域 オムニチャネル・カスタマー・エンゲージメント 市場規模：地域別
    • アジア地域 オムニチャネル・カスタマー・エンゲージメント 市場規模：地域別: 2018 VS 2022 VS 2029
    • アジア地域 オムニチャネル・カスタマー・エンゲージメント 市場規模：地域別 (2018-2023)
    • アジア地域 オムニチャネル・カスタマー・エンゲージメント 市場規模：地域別 (2024-2029)
    • 日本
    • 韓国
    • 台湾
    • 東南アジア
    • インド
    • オーストラリア

第10章 中近東・アフリカ・中南米

  • 中近東・アフリカ・中南米 オムニチャネル・カスタマー・エンゲージメント 市場規模 (2018-2029)
  • 中近東・アフリカ・中南米 オムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別
    • 中近東・アフリカ・中南米 オムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別 (2018-2023)
    • 中近東・アフリカ・中南米 オムニチャネル・カスタマー・エンゲージメント 市場規模：タイプ別 (2024-2029)
    • 中近東・アフリカ・中南米 オムニチャネル・カスタマー・エンゲージメントの市場シェア：タイプ別 (2018-2029)
  • 中近東・アフリカ・中南米 オムニチャネル・カスタマー・エンゲージメント 市場規模：用途別
    • 中近東・アフリカ・中南米 オムニチャネル・カスタマー・エンゲージメント 市場規模：用途別 (2018-2023)
    • 中近東・アフリカ・中南米 オムニチャネル・カスタマー・エンゲージメント 市場規模：用途別 (2024-2029)
    • 中近東・アフリカ・中南米 オムニチャネル・カスタマー・エンゲージメントの市場シェア：用途別 (2018-2029)
  • 中近東・アフリカ・中南米 オムニチャネル・カスタマー・エンゲージメント 市場規模：国別
    • 中近東・アフリカ・中南米 オムニチャネル・カスタマー・エンゲージメント 市場規模：国別: 2018 VS 2022 VS 2029
    • 中近東・アフリカ・中南米 オムニチャネル・カスタマー・エンゲージメント 市場規模：国別 (2018-2023)
    • 中近東・アフリカ・中南米 オムニチャネル・カスタマー・エンゲージメント 市場規模：国別 (2024-2029)
    • ブラジル
    • メキシコ
    • トルコ
    • サウジアラビア
    • イスラエル
    • 湾岸協力理事会諸国

第11章 主要企業のプロファイル

  • Emarsys (SAP)
  • Oracle
  • Genesys
  • Airship
  • Nuance
  • Avaya
  • Infobip
  • Microsoft
  • Freshworks
  • Zoho
  • Zendesk
  • Salesforce
  • ServiceNow
  • Vtiger
  • Pegasystems
  • eGain

第12章 アナリストによる分析/結論

第13章 付録

図表

List of Tables

  • Table 1. Global Omnichannel Customer Engagement Market Size Growth Rate by Type (US$ Million), 2018 VS 2022 VS 2029
  • Table 2. Key Players of Cloud-Based
  • Table 3. Key Players of On-Premises
  • Table 4. Global Omnichannel Customer Engagement Market Size Growth Rate by Application (US$ Million), 2018 VS 2022 VS 2029
  • Table 5. Global Omnichannel Customer Engagement Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
  • Table 6. Global Omnichannel Customer Engagement Market Size by Region (2018-2023) & (US$ Million)
  • Table 7. Global Omnichannel Customer Engagement Market Share by Region (2018-2023)
  • Table 8. Global Omnichannel Customer Engagement Forecasted Market Size by Region (2024-2029) & (US$ Million)
  • Table 9. Global Omnichannel Customer Engagement Market Share by Region (2024-2029)
  • Table 10. Omnichannel Customer Engagement Market Trends
  • Table 11. Omnichannel Customer Engagement Market Drivers
  • Table 12. Omnichannel Customer Engagement Market Challenges
  • Table 13. Omnichannel Customer Engagement Market Restraints
  • Table 14. Global Omnichannel Customer Engagement Revenue by Players (2018-2023) & (US$ Million)
  • Table 15. Global Omnichannel Customer Engagement Revenue Share by Players (2018-2023)
  • Table 16. Global Top Omnichannel Customer Engagement by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Omnichannel Customer Engagement as of 2022)
  • Table 17. Global Omnichannel Customer Engagement Industry Ranking 2021 VS 2022 VS 2023
  • Table 18. Global 5 Largest Players Market Share by Omnichannel Customer Engagement Revenue (CR5 and HHI) & (2018-2023)
  • Table 19. Global Key Players of Omnichannel Customer Engagement, Headquarters and Area Served
  • Table 20. Global Key Players of Omnichannel Customer Engagement, Product and Application
  • Table 21. Global Key Players of Omnichannel Customer Engagement, Product and Application
  • Table 22. Mergers & Acquisitions, Expansion Plans
  • Table 23. Global Omnichannel Customer Engagement Market Size by Type (2018-2023) & (US$ Million)
  • Table 24. Global Omnichannel Customer Engagement Revenue Market Share by Type (2018-2023)
  • Table 25. Global Omnichannel Customer Engagement Forecasted Market Size by Type (2024-2029) & (US$ Million)
  • Table 26. Global Omnichannel Customer Engagement Revenue Market Share by Type (2024-2029)
  • Table 27. Global Omnichannel Customer Engagement Market Size by Application (2018-2023) & (US$ Million)
  • Table 28. Global Omnichannel Customer Engagement Revenue Share by Application (2018-2023)
  • Table 29. Global Omnichannel Customer Engagement Forecasted Market Size by Application (2024-2029) & (US$ Million)
  • Table 30. Global Omnichannel Customer Engagement Revenue Share by Application (2024-2029)
  • Table 31. North America Omnichannel Customer Engagement Market Size by Type (2018-2023) & (US$ Million)
  • Table 32. North America Omnichannel Customer Engagement Market Size by Type (2024-2029) & (US$ Million)
  • Table 33. North America Omnichannel Customer Engagement Market Size by Application (2018-2023) & (US$ Million)
  • Table 34. North America Omnichannel Customer Engagement Market Size by Application (2024-2029) & (US$ Million)
  • Table 35. North America Omnichannel Customer Engagement Growth Rate (CAGR) by Country (US$ Million): 2018 VS 2022 VS 2029
  • Table 36. North America Omnichannel Customer Engagement Market Size by Country (2018-2023) & (US$ Million)
  • Table 37. North America Omnichannel Customer Engagement Market Size by Country (2024-2029) & (US$ Million)
  • Table 38. Europe Omnichannel Customer Engagement Market Size by Type (2018-2023) & (US$ Million)
  • Table 39. Europe Omnichannel Customer Engagement Market Size by Type (2024-2029) & (US$ Million)
  • Table 40. Europe Omnichannel Customer Engagement Market Size by Application (2018-2023) & (US$ Million)
  • Table 41. Europe Omnichannel Customer Engagement Market Size by Application (2024-2029) & (US$ Million)
  • Table 42. Europe Omnichannel Customer Engagement Growth Rate (CAGR) by Country (US$ Million): 2018 VS 2022 VS 2029
  • Table 43. Europe Omnichannel Customer Engagement Market Size by Country (2018-2023) & (US$ Million)
  • Table 44. Europe Omnichannel Customer Engagement Market Size by Country (2024-2029) & (US$ Million)
  • Table 45. China Omnichannel Customer Engagement Market Size by Type (2018-2023) & (US$ Million)
  • Table 46. China Omnichannel Customer Engagement Market Size by Type (2024-2029) & (US$ Million)
  • Table 47. China Omnichannel Customer Engagement Market Size by Application (2018-2023) & (US$ Million)
  • Table 48. China Omnichannel Customer Engagement Market Size by Application (2024-2029) & (US$ Million)
  • Table 49. Asia Omnichannel Customer Engagement Market Size by Type (2018-2023) & (US$ Million)
  • Table 50. Asia Omnichannel Customer Engagement Market Size by Type (2024-2029) & (US$ Million)
  • Table 51. Asia Omnichannel Customer Engagement Market Size by Application (2018-2023) & (US$ Million)
  • Table 52. Asia Omnichannel Customer Engagement Market Size by Application (2024-2029) & (US$ Million)
  • Table 53. Asia Omnichannel Customer Engagement Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
  • Table 54. Asia Omnichannel Customer Engagement Market Size by Region (2018-2023) & (US$ Million)
  • Table 55. Asia Omnichannel Customer Engagement Market Size by Region (2024-2029) & (US$ Million)
  • Table 56. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Type (2018-2023) & (US$ Million)
  • Table 57. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Type (2024-2029) & (US$ Million)
  • Table 58. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Application (2018-2023) & (US$ Million)
  • Table 59. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Application (2024-2029) & (US$ Million)
  • Table 60. Middle East, Africa, and Latin America Omnichannel Customer Engagement Growth Rate (CAGR) by Country (US$ Million): 2018 VS 2022 VS 2029
  • Table 61. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Country (2018-2023) & (US$ Million)
  • Table 62. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Country (2024-2029) & (US$ Million)
  • Table 63. Emarsys (SAP) Company Details
  • Table 64. Emarsys (SAP) Business Overview
  • Table 65. Emarsys (SAP) Omnichannel Customer Engagement Product
  • Table 66. Emarsys (SAP) Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 67. Emarsys (SAP) Recent Developments
  • Table 68. Oracle Company Details
  • Table 69. Oracle Business Overview
  • Table 70. Oracle Omnichannel Customer Engagement Product
  • Table 71. Oracle Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 72. Oracle Recent Developments
  • Table 73. Genesys Company Details
  • Table 74. Genesys Business Overview
  • Table 75. Genesys Omnichannel Customer Engagement Product
  • Table 76. Genesys Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 77. Genesys Recent Developments
  • Table 78. Airship Company Details
  • Table 79. Airship Business Overview
  • Table 80. Airship Omnichannel Customer Engagement Product
  • Table 81. Airship Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 82. Airship Recent Developments
  • Table 83. Nuance Company Details
  • Table 84. Nuance Business Overview
  • Table 85. Nuance Omnichannel Customer Engagement Product
  • Table 86. Nuance Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 87. Nuance Recent Developments
  • Table 88. Avaya Company Details
  • Table 89. Avaya Business Overview
  • Table 90. Avaya Omnichannel Customer Engagement Product
  • Table 91. Avaya Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 92. Avaya Recent Developments
  • Table 93. Infobip Company Details
  • Table 94. Infobip Business Overview
  • Table 95. Infobip Omnichannel Customer Engagement Product
  • Table 96. Infobip Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 97. Infobip Recent Developments
  • Table 98. Microsoft Company Details
  • Table 99. Microsoft Business Overview
  • Table 100. Microsoft Omnichannel Customer Engagement Product
  • Table 101. Microsoft Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 102. Microsoft Recent Developments
  • Table 103. Freshworks Company Details
  • Table 104. Freshworks Business Overview
  • Table 105. Freshworks Omnichannel Customer Engagement Product
  • Table 106. Freshworks Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 107. Freshworks Recent Developments
  • Table 108. Zoho Company Details
  • Table 109. Zoho Business Overview
  • Table 110. Zoho Omnichannel Customer Engagement Product
  • Table 111. Zoho Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 112. Zoho Recent Developments
  • Table 113. Zendesk Company Details
  • Table 114. Zendesk Business Overview
  • Table 115. Zendesk Omnichannel Customer Engagement Product
  • Table 116. Zendesk Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 117. Zendesk Recent Developments
  • Table 118. Salesforce Company Details
  • Table 119. Salesforce Business Overview
  • Table 120. Salesforce Omnichannel Customer Engagement Product
  • Table 121. Salesforce Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 122. Salesforce Recent Developments
  • Table 123. ServiceNow Company Details
  • Table 124. ServiceNow Business Overview
  • Table 125. ServiceNow Omnichannel Customer Engagement Product
  • Table 126. ServiceNow Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 127. ServiceNow Recent Developments
  • Table 128. Vtiger Company Details
  • Table 129. Vtiger Business Overview
  • Table 130. Vtiger Omnichannel Customer Engagement Product
  • Table 131. Vtiger Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 132. Vtiger Recent Developments
  • Table 133. Pegasystems Company Details
  • Table 134. Pegasystems Business Overview
  • Table 135. Pegasystems Omnichannel Customer Engagement Product
  • Table 136. Pegasystems Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 137. Pegasystems Recent Developments
  • Table 138. eGain Company Details
  • Table 139. eGain Business Overview
  • Table 140. eGain Omnichannel Customer Engagement Product
  • Table 141. eGain Revenue in Omnichannel Customer Engagement Business (2018-2023) & (US$ Million)
  • Table 142. eGain Recent Developments
  • Table 143. Research Programs/Design for This Report
  • Table 144. Key Data Information from Secondary Sources
  • Table 145. Key Data Information from Primary Sources

List of Figures

  • Figure 1. Global Omnichannel Customer Engagement Market Size Growth Rate by Type, 2018 VS 2022 VS 2029 (US$ Million)
  • Figure 2. Global Omnichannel Customer Engagement Market Share by Type: 2022 VS 2029
  • Figure 3. Cloud-Based Features
  • Figure 4. On-Premises Features
  • Figure 5. Global Omnichannel Customer Engagement Market Size Growth Rate by Application, 2018 VS 2022 VS 2029 (US$ Million)
  • Figure 6. Global Omnichannel Customer Engagement Market Share by Application: 2022 VS 2029
  • Figure 7. Large Enterprises(1000+ Users) Case Studies
  • Figure 8. Medium-Sized Enterprise(499-1000 Users) Case Studies
  • Figure 9. Small Enterprises(1-499 Users) Case Studies
  • Figure 10. Omnichannel Customer Engagement Report Years Considered
  • Figure 11. Global Omnichannel Customer Engagement Market Size (US$ Million), Year-over-Year: 2018-2029
  • Figure 12. Global Omnichannel Customer Engagement Market Size, (US$ Million), 2018 VS 2022 VS 2029
  • Figure 13. Global Omnichannel Customer Engagement Market Share by Region: 2022 VS 2029
  • Figure 14. Global Omnichannel Customer Engagement Market Share by Players in 2022
  • Figure 15. Global Top Omnichannel Customer Engagement Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Omnichannel Customer Engagement as of 2022)
  • Figure 16. The Top 10 and 5 Players Market Share by Omnichannel Customer Engagement Revenue in 2022
  • Figure 17. North America Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 18. North America Omnichannel Customer Engagement Market Share by Type (2018-2029)
  • Figure 19. North America Omnichannel Customer Engagement Market Share by Application (2018-2029)
  • Figure 20. North America Omnichannel Customer Engagement Market Share by Country (2018-2029)
  • Figure 21. United States Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 22. Canada Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 23. Europe Omnichannel Customer Engagement Market Size YoY (2018-2029) & (US$ Million)
  • Figure 24. Europe Omnichannel Customer Engagement Market Share by Type (2018-2029)
  • Figure 25. Europe Omnichannel Customer Engagement Market Share by Application (2018-2029)
  • Figure 26. Europe Omnichannel Customer Engagement Market Share by Country (2018-2029)
  • Figure 27. Germany Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 28. France Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 29. U.K. Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 30. Italy Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 31. Russia Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 32. Nordic Countries Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 33. China Omnichannel Customer Engagement Market Size YoY (2018-2029) & (US$ Million)
  • Figure 34. China Omnichannel Customer Engagement Market Share by Type (2018-2029)
  • Figure 35. China Omnichannel Customer Engagement Market Share by Application (2018-2029)
  • Figure 36. Asia Omnichannel Customer Engagement Market Size YoY (2018-2029) & (US$ Million)
  • Figure 37. Asia Omnichannel Customer Engagement Market Share by Type (2018-2029)
  • Figure 38. Asia Omnichannel Customer Engagement Market Share by Application (2018-2029)
  • Figure 39. Asia Omnichannel Customer Engagement Market Share by Region (2018-2029)
  • Figure 40. Japan Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 41. South Korea Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 42. China Taiwan Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 43. Southeast Asia Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 44. India Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 45. Australia Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 46. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size YoY (2018-2029) & (US$ Million)
  • Figure 47. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Share by Type (2018-2029)
  • Figure 48. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Share by Application (2018-2029)
  • Figure 49. Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Share by Country (2018-2029)
  • Figure 50. Brazil Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 51. Mexico Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 52. Turkey Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 53. Saudi Arabia Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 54. Israel Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 55. GCC Countries Omnichannel Customer Engagement Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 56. Emarsys (SAP) Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 57. Oracle Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 58. Genesys Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 59. Airship Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 60. Nuance Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 61. Avaya Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 62. Infobip Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 63. Microsoft Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 64. Freshworks Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 65. Zoho Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 66. Zendesk Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 67. Salesforce Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 68. ServiceNow Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 69. Vtiger Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 70. Pegasystems Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 71. eGain Revenue Growth Rate in Omnichannel Customer Engagement Business (2018-2023)
  • Figure 72. Bottom-up and Top-down Approaches for This Report
  • Figure 73. Data Triangulation
  • Figure 74. Key Executives Interviewed
目次

This research report focuses on the Omnichannel Customer Engagement Market. It analyzes market size, trends and demand forecasts, as well as growth factors and challenges. The report provides market data breakdowns by type, application, company, and region, in addition to competitive landscape and key company profiles.

TABLE OF CONTENTS

1 Report Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global Omnichannel Customer Engagement Market Size Growth Rate by Type, 2018 VS 2022 VS 2029
    • 1.2.2 Cloud-Based
    • 1.2.3 On-Premises
  • 1.3 Market by Application
    • 1.3.1 Global Omnichannel Customer Engagement Market Size Growth Rate by Application, 2018 VS 2022 VS 2029
    • 1.3.2 Large Enterprises(1000+ Users)
    • 1.3.3 Medium-Sized Enterprise(499-1000 Users)
    • 1.3.4 Small Enterprises(1-499 Users)
  • 1.4 Assumptions and Limitations
  • 1.5 Study Objectives
  • 1.6 Years Considered

2 Global Growth Trends

  • 2.1 Global Omnichannel Customer Engagement Market Perspective (2018-2029)
  • 2.2 Global Omnichannel Customer Engagement Growth Trends by Region
    • 2.2.1 Omnichannel Customer Engagement Market Size by Region: 2018 VS 2022 VS 2029
    • 2.2.2 Omnichannel Customer Engagement Historic Market Size by Region (2018-2023)
    • 2.2.3 Omnichannel Customer Engagement Forecasted Market Size by Region (2024-2029)
  • 2.3 Omnichannel Customer Engagement Market Dynamics
    • 2.3.1 Omnichannel Customer Engagement Industry Trends
    • 2.3.2 Omnichannel Customer Engagement Market Drivers
    • 2.3.3 Omnichannel Customer Engagement Market Challenges
    • 2.3.4 Omnichannel Customer Engagement Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Revenue Omnichannel Customer Engagement by Players
    • 3.1.1 Global Omnichannel Customer Engagement Revenue by Players (2018-2023)
    • 3.1.2 Global Omnichannel Customer Engagement Revenue Market Share by Players (2018-2023)
  • 3.2 Global Omnichannel Customer Engagement Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
  • 3.3 Global Key Players of Omnichannel Customer Engagement, Ranking by Revenue, 2021 VS 2022 VS 2023
  • 3.4 Global Omnichannel Customer Engagement Market Concentration Ratio
    • 3.4.1 Global Omnichannel Customer Engagement Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Omnichannel Customer Engagement Revenue in 2022
  • 3.5 Global Key Players of Omnichannel Customer Engagement Head office and Area Served
  • 3.6 Global Key Players of Omnichannel Customer Engagement, Product and Application
  • 3.7 Global Key Players of Omnichannel Customer Engagement, Date of Enter into This Industry
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Omnichannel Customer Engagement Breakdown Data by Type

  • 4.1 Global Omnichannel Customer Engagement Historic Market Size by Type (2018-2023)
  • 4.2 Global Omnichannel Customer Engagement Forecasted Market Size by Type (2024-2029)

5 Omnichannel Customer Engagement Breakdown Data by Application

  • 5.1 Global Omnichannel Customer Engagement Historic Market Size by Application (2018-2023)
  • 5.2 Global Omnichannel Customer Engagement Forecasted Market Size by Application (2024-2029)

6 North America

  • 6.1 North America Omnichannel Customer Engagement Market Size (2018-2029)
  • 6.2 North America Omnichannel Customer Engagement Market Size by Type
    • 6.2.1 North America Omnichannel Customer Engagement Market Size by Type (2018-2023)
    • 6.2.2 North America Omnichannel Customer Engagement Market Size by Type (2024-2029)
    • 6.2.3 North America Omnichannel Customer Engagement Market Share by Type (2018-2029)
  • 6.3 North America Omnichannel Customer Engagement Market Size by Application
    • 6.3.1 North America Omnichannel Customer Engagement Market Size by Application (2018-2023)
    • 6.3.2 North America Omnichannel Customer Engagement Market Size by Application (2024-2029)
    • 6.3.3 North America Omnichannel Customer Engagement Market Share by Application (2018-2029)
  • 6.4 North America Omnichannel Customer Engagement Market Size by Country
    • 6.4.1 North America Omnichannel Customer Engagement Market Size by Country: 2018 VS 2022 VS 2029
    • 6.4.2 North America Omnichannel Customer Engagement Market Size by Country (2018-2023)
    • 6.4.3 North America Omnichannel Customer Engagement Market Size by Country (2024-2029)
    • 6.4.4 U.S.
    • 6.4.5 Canada

7 Europe

  • 7.1 Europe Omnichannel Customer Engagement Market Size (2018-2029)
  • 7.2 Europe Omnichannel Customer Engagement Market Size by Type
    • 7.2.1 Europe Omnichannel Customer Engagement Market Size by Type (2018-2023)
    • 7.2.2 Europe Omnichannel Customer Engagement Market Size by Type (2024-2029)
    • 7.2.3 Europe Omnichannel Customer Engagement Market Share by Type (2018-2029)
  • 7.3 Europe Omnichannel Customer Engagement Market Size by Application
    • 7.3.1 Europe Omnichannel Customer Engagement Market Size by Application (2018-2023)
    • 7.3.2 Europe Omnichannel Customer Engagement Market Size by Application (2024-2029)
    • 7.3.3 Europe Omnichannel Customer Engagement Market Share by Application (2018-2029)
  • 7.4 Europe Omnichannel Customer Engagement Market Size by Country
    • 7.4.1 Europe Omnichannel Customer Engagement Market Size by Country: 2018 VS 2022 VS 2029
    • 7.4.2 Europe Omnichannel Customer Engagement Market Size by Country (2018-2023)
    • 7.4.3 Europe Omnichannel Customer Engagement Market Size by Country (2024-2029)
    • 7.4.3 Germany
    • 7.4.4 France
    • 7.4.5 U.K.
    • 7.4.6 Italy
    • 7.4.7 Russia
    • 7.4.8 Nordic Countries

8 China

  • 8.1 China Omnichannel Customer Engagement Market Size (2018-2029)
  • 8.2 China Omnichannel Customer Engagement Market Size by Type
    • 8.2.1 China Omnichannel Customer Engagement Market Size by Type (2018-2023)
    • 8.2.2 China Omnichannel Customer Engagement Market Size by Type (2024-2029)
    • 8.2.3 China Omnichannel Customer Engagement Market Share by Type (2018-2029)
  • 8.3 China Omnichannel Customer Engagement Market Size by Application
    • 8.3.1 China Omnichannel Customer Engagement Market Size by Application (2018-2023)
    • 8.3.2 China Omnichannel Customer Engagement Market Size by Application (2024-2029)
    • 8.3.3 China Omnichannel Customer Engagement Market Share by Application (2018-2029)

9 Asia (excluding China)

  • 9.1 Asia Omnichannel Customer Engagement Market Size (2018-2029)
  • 9.2 Asia Omnichannel Customer Engagement Market Size by Type
    • 9.2.1 Asia Omnichannel Customer Engagement Market Size by Type (2018-2023)
    • 9.2.2 Asia Omnichannel Customer Engagement Market Size by Type (2024-2029)
    • 9.2.3 Asia Omnichannel Customer Engagement Market Share by Type (2018-2029)
  • 9.3 Asia Omnichannel Customer Engagement Market Size by Application
    • 9.3.1 Asia Omnichannel Customer Engagement Market Size by Application (2018-2023)
    • 9.3.2 Asia Omnichannel Customer Engagement Market Size by Application (2024-2029)
    • 9.3.3 Asia Omnichannel Customer Engagement Market Share by Application (2018-2029)
  • 9.4 Asia Omnichannel Customer Engagement Market Size by Region
    • 9.4.1 Asia Omnichannel Customer Engagement Market Size by Region: 2018 VS 2022 VS 2029
    • 9.4.2 Asia Omnichannel Customer Engagement Market Size by Region (2018-2023)
    • 9.4.3 Asia Omnichannel Customer Engagement Market Size by Region (2024-2029)
    • 9.4.4 Japan
    • 9.4.5 South Korea
    • 9.4.6 China Taiwan
    • 9.4.7 Southeast Asia
    • 9.4.8 India
    • 9.4.9 Australia

10 Middle East, Africa, and Latin America

  • 10.1 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size (2018-2029)
  • 10.2 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Type
    • 10.2.1 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Type (2018-2023)
    • 10.2.2 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Type (2024-2029)
    • 10.2.3 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Share by Type (2018-2029)
  • 10.3 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Application
    • 10.3.1 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Application (2018-2023)
    • 10.3.2 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Application (2024-2029)
    • 10.3.3 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Share by Application (2018-2029)
  • 10.4 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Country
    • 10.4.1 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Country: 2018 VS 2022 VS 2029
    • 10.4.2 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Country (2018-2023)
    • 10.4.3 Middle East, Africa, and Latin America Omnichannel Customer Engagement Market Size by Country (2024-2029)
    • 10.4.4 Brazil
    • 10.4.5 Mexico
    • 10.4.6 Turkey
    • 10.4.7 Saudi Arabia
    • 10.4.8 Israel
    • 10.4.9 GCC Countries

11 Key Players Profiles

  • 11.1 Emarsys (SAP)
    • 11.1.1 Emarsys (SAP) Company Details
    • 11.1.2 Emarsys (SAP) Business Overview
    • 11.1.3 Emarsys (SAP) Omnichannel Customer Engagement Introduction
    • 11.1.4 Emarsys (SAP) Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.1.5 Emarsys (SAP) Recent Developments
  • 11.2 Oracle
    • 11.2.1 Oracle Company Details
    • 11.2.2 Oracle Business Overview
    • 11.2.3 Oracle Omnichannel Customer Engagement Introduction
    • 11.2.4 Oracle Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.2.5 Oracle Recent Developments
  • 11.3 Genesys
    • 11.3.1 Genesys Company Details
    • 11.3.2 Genesys Business Overview
    • 11.3.3 Genesys Omnichannel Customer Engagement Introduction
    • 11.3.4 Genesys Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.3.5 Genesys Recent Developments
  • 11.4 Airship
    • 11.4.1 Airship Company Details
    • 11.4.2 Airship Business Overview
    • 11.4.3 Airship Omnichannel Customer Engagement Introduction
    • 11.4.4 Airship Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.4.5 Airship Recent Developments
  • 11.5 Nuance
    • 11.5.1 Nuance Company Details
    • 11.5.2 Nuance Business Overview
    • 11.5.3 Nuance Omnichannel Customer Engagement Introduction
    • 11.5.4 Nuance Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.5.5 Nuance Recent Developments
  • 11.6 Avaya
    • 11.6.1 Avaya Company Details
    • 11.6.2 Avaya Business Overview
    • 11.6.3 Avaya Omnichannel Customer Engagement Introduction
    • 11.6.4 Avaya Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.6.5 Avaya Recent Developments
  • 11.7 Infobip
    • 11.7.1 Infobip Company Details
    • 11.7.2 Infobip Business Overview
    • 11.7.3 Infobip Omnichannel Customer Engagement Introduction
    • 11.7.4 Infobip Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.7.5 Infobip Recent Developments
  • 11.8 Microsoft
    • 11.8.1 Microsoft Company Details
    • 11.8.2 Microsoft Business Overview
    • 11.8.3 Microsoft Omnichannel Customer Engagement Introduction
    • 11.8.4 Microsoft Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.8.5 Microsoft Recent Developments
  • 11.9 Freshworks
    • 11.9.1 Freshworks Company Details
    • 11.9.2 Freshworks Business Overview
    • 11.9.3 Freshworks Omnichannel Customer Engagement Introduction
    • 11.9.4 Freshworks Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.9.5 Freshworks Recent Developments
  • 11.10 Zoho
    • 11.10.1 Zoho Company Details
    • 11.10.2 Zoho Business Overview
    • 11.10.3 Zoho Omnichannel Customer Engagement Introduction
    • 11.10.4 Zoho Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.10.5 Zoho Recent Developments
  • 11.11 Zendesk
    • 11.11.1 Zendesk Company Details
    • 11.11.2 Zendesk Business Overview
    • 11.11.3 Zendesk Omnichannel Customer Engagement Introduction
    • 11.11.4 Zendesk Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.11.5 Zendesk Recent Developments
  • 11.12 Salesforce
    • 11.12.1 Salesforce Company Details
    • 11.12.2 Salesforce Business Overview
    • 11.12.3 Salesforce Omnichannel Customer Engagement Introduction
    • 11.12.4 Salesforce Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.12.5 Salesforce Recent Developments
  • 11.13 ServiceNow
    • 11.13.1 ServiceNow Company Details
    • 11.13.2 ServiceNow Business Overview
    • 11.13.3 ServiceNow Omnichannel Customer Engagement Introduction
    • 11.13.4 ServiceNow Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.13.5 ServiceNow Recent Developments
  • 11.14 Vtiger
    • 11.14.1 Vtiger Company Details
    • 11.14.2 Vtiger Business Overview
    • 11.14.3 Vtiger Omnichannel Customer Engagement Introduction
    • 11.14.4 Vtiger Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.14.5 Vtiger Recent Developments
  • 11.15 Pegasystems
    • 11.15.1 Pegasystems Company Details
    • 11.15.2 Pegasystems Business Overview
    • 11.15.3 Pegasystems Omnichannel Customer Engagement Introduction
    • 11.15.4 Pegasystems Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.15.5 Pegasystems Recent Developments
  • 11.16 eGain
    • 11.16.1 eGain Company Details
    • 11.16.2 eGain Business Overview
    • 11.16.3 eGain Omnichannel Customer Engagement Introduction
    • 11.16.4 eGain Revenue in Omnichannel Customer Engagement Business (2018-2023)
    • 11.16.5 eGain Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

  • 13.1 Research Methodology
    • 13.1.1 Methodology/Research Approach
    • 13.1.2 Data Source
  • 13.2 Disclaimer
  • 13.3 Author Details