市場シェアと予測：顧客の声（VoC）、2023～2028年、世界規模（2つのレポートのバンドル）

市場シェアの説明

QKSグループは、顧客の声（VoC）市場が2028年までに17.2％のCAGRを記録すると予測することを明らかにしました。

顧客の声（VoC）プラットフォームは、アンケート、ソーシャルメディア、カスタマーサポートなど、さまざまなチャネルにおける顧客からのフィードバックを体系的に収集、分析、解釈するための重要なツールとして機能しています。これらのプラットフォームは、顧客の嗜好、期待、感情に関する貴重な洞察を提供し、企業が情報に基づいた意思決定を行い、製品、サービス、顧客体験全体を向上させることを可能にします。顧客の声に効果的に耳を傾けることで、企業は改善すべき分野を特定し、市場動向を予測し、顧客ベースのニーズや要望をよりよく満たすように提供物を調整することができます。VoCプラットフォームはまた、組織内の継続的な改善イニシアチブを促進する上で重要な役割を果たし、イノベーションを推進し、進化し続けるマーケットプレースにおける競争力を維持するのに役立ちます。さらに、VoCプラットフォームは、顧客の懸念を理解し、それに対処するというコミットメントを示すことで、より強固な顧客関係を促進し、最終的にはロイヤルティとリテンションの向上につながります。顧客からのフィードバックがブランドの評判や成功に大きく影響する今日のデジタル時代において、VoCプラットフォームは、一歩先を行き、顧客に卓越した体験を提供しようと努力する企業にとって不可欠なツールとなっています。

市場予測の説明

QKSグループは、顧客の声（VoC）市場が2028年までに17.2%のCAGRを記録すると予測していることを明らかにしました。

顧客の声（VoC）プラットフォームは、アンケート、ソーシャルメディア、顧客との対話など、さまざまなチャネルにおける顧客からのフィードバックを体系的に収集、分析、解釈するために、企業にとって不可欠なツールとして機能します。これらのプラットフォームによって、企業は顧客の嗜好、ニーズ、感情に関する貴重な洞察を得ることができ、十分な情報に基づいた意思決定や、製品、サービス、顧客体験全体の向上に役立てることができます。顧客の声に耳を傾けることで、企業は改善すべき分野を特定し、変化する動向を予測し、顧客の需要によりよく応えられるように提供物を調整することができます。VoCプラットフォームは、継続的な改善を推進し、より強固な顧客関係を育み、最終的には今日の競合市場情勢におけるビジネスの成功を達成する上で重要な役割を果たします。

目次

Market Share:

第1章 エグゼクティブサマリー

• 主な調査結果
• 主要予測
• 主要動向
• 市場概要

第2章 市場概要

• 市場の定義と範囲
• 市場に影響を与える主な要因
• 促進要因と抑制要因

第3章 市場分析

• 世界のVoC市場シェア分析

第4章 市場シェア分析

• 市場シェア：地域別
• 市場シェア：世界
• 市場シェア：米国
• 市場シェア：カナダ
• 市場シェア：ラテンアメリカ
• 市場シェア：西欧
• 市場シェア：中東欧
• 市場シェア：中東＆アフリカ
• 市場シェア：中国
• 市場シェア：アジア太平洋地域（日本・中国除く）
• 市場シェア：日本
• 市場シェア：業界別
• 市場シェア：メディア＆エンターテイメント
• 市場シェア：小売
• 市場シェア：BFSI
• 市場シェア：旅行・ホスピタリティ
• 市場シェア：教育
• 市場シェア：公共部門
• 市場シェア：ヘルスケア・ライフサイエンス
• 市場シェア：自動車
• 市場シェア：飲食品
• 市場シェア：展開タイプ別
• 市場シェア：オンプレミス
• 市場シェア：クラウド
• 市場シェア：顧客タイプ別
• 市場シェア：中小企業
• 市場シェア：大企業
• 市場シェア：エンタープライズ

第5章 企業プロファイル

• 会社概要
• アナリストの視点と分析

第6章 付録

• 調査手法

Market Forecast:

第1章 エグゼクティブサマリー

• 主要調査結果
• 主要予測
• 主要動向
• 市場概要

第2章 市場概要

• 市場の定義と範囲
• 市場に影響を与える主な要因
• 促進要因と抑制要因

第3章 市場分析

• 世界のVoC市場予測分析

第4章 市場予測分析

• 市場予測：地域別
• 市場予測：世界
• 市場予測：米国
• 市場予測：カナダ
• 市場予測：ラテンアメリカ
• 市場予測：西欧
• 市場予測：中東欧
• 市場予測：中東＆アフリカ
• 市場予測：中国
• 市場予測：アジア太平洋地域（日本・中国除く）
• 市場予測：日本
• 市場予測：業界別
• 市場予測：メディア＆エンターテイメント
• 市場予測：小売
• 市場予測：BFSI
• 市場予測：旅行＆ホスピタリティ
• 市場予測：教育
• 市場予測：公共部門
• 市場予測：ヘルスケア＆ライフサイエンス
• 市場予測：自動車
• 市場予測：飲食品
• 市場予測：展開タイプ別
• 市場予測：オンプレミス
• 市場予測：クラウド
• 市場予測：顧客タイプ別
• 市場予測：中小企業
• 市場予測：大企業
• 市場予測：エンタープライズ

第5章 企業プロファイル

• 会社概要
• アナリストの視点と分析

第6章 付録

• 調査手法

LIST OF FIGURES

Market Share:

• Fig. 1 Market Share of Voice of Customer (VoC) Worldwide, 2023
• Fig. 2 Market Share of Voice of Customer (VoC) USA, 2023
• Fig. 3 Market Share of Voice of Customer (VoC) Canada, 2023
• Fig. 4 Market Share of Voice of Customer (VoC) Latin America, 2023
• Fig. 5 Market Share of Voice of Customer (VoC) Western Europe, 2023
• Fig. 6 Market Share of Voice of Customer (VoC) Central & Eastern Europe, 2023
• Fig. 7 Market Share of Voice of Customer (VoC) Middle East & Africa, 2023
• Fig. 8 Market Share of Voice of Customer (VoC) Asia excluding Japan and China, 2023
• Fig. 9 Market Share of Voice of Customer (VoC) Japan, 2023
• Fig. 10 Market Share of Voice of Customer (VoC) China, 2023
• Fig. 11 Market Share of Voice of Customer (VoC) IT & Telecom Industry, 2023
• Fig. 12 Market Share of Voice of Customer (VoC) Banking & Financial Services Industry, 2023
• Fig. 13 Market Share of Voice of Customer (VoC) Insurance Industry, 2023
• Fig. 14 Market Share of Voice of Customer (VoC) Healthcare Industry, 2023
• Fig. 15 Market Share of Voice of Customer (VoC) Government & Public Sector, 2023
• Fig. 16 Market Share of Voice of Customer (VoC) Retail & eCommerce, 2023
• Fig. 17 Market Share of Voice of Customer (VoC) Manufacturing, 2023
• Fig. 18 Market Share of Voice of Customer (VoC) Hospitality, 2023
• Fig. 19 Market Share of Voice of Customer (VoC) On-premises Deployment, 2023
• Fig. 20 Market Share of Voice of Customer (VoC) Cloud Deployment, 2023
• Fig. 21 Market Share of Voice of Customer (VoC) SMB Customers, 2023
• Fig. 22 Market Share of Voice of Customer (VoC) Large Customers, 2023
• Fig. 23 Market Share of Voice of Customer (VoC) Enterprise Customers, 2023

Market Forecast:

• Fig. 1 Market Forecast of Voice of Customer (VoC) Worldwide, 2024-2028
• Fig. 2 Market Forecast of Voice of Customer (VoC) USA, 2024-2028
• Fig. 3 Market Forecast of Voice of Customer (VoC) Canada, 2024-2028
• Fig. 4 Market Forecast of Voice of Customer (VoC) Latin America, 2024-2028
• Fig. 5 Market Forecast of Voice of Customer (VoC) Western Europe, 2024-2028
• Fig. 6 Market Forecast of Voice of Customer (VoC) Central & Eastern Europe, 2024-2028
• Fig. 7 Market Forecast of Voice of Customer (VoC) Middle East & Africa, 2024-2028
• Fig. 8 Market Forecast of Voice of Customer (VoC) Asia excluding Japan and China, 2024-2028
• Fig. 9 Market Forecast of Voice of Customer (VoC) Japan, 2024-2028
• Fig. 10 Market Forecast of Voice of Customer (VoC) China, 2024-2028
• Fig. 11 Market Forecast of Voice of Customer (VoC) IT & Telecom Industry, 2024-2028
• Fig. 12 Market Forecast of Voice of Customer (VoC) Banking & Financial Services Industry, 2024-2028
• Fig. 13 Market Forecast of Voice of Customer (VoC) Insurance Industry, 2024-2028
• Fig. 14 Market Forecast of Voice of Customer (VoC) Healthcare Industry, 2024-2028
• Fig. 15 Market Forecast of Voice of Customer (VoC) Government & Public Sector, 2024-2028
• Fig. 16 Market Forecast of Voice of Customer (VoC) Retail & eCommerce, 2024-2028
• Fig. 17 Market Forecast of Voice of Customer (VoC) Manufacturing, 2024-2028
• Fig. 18 Market Forecast of Voice of Customer (VoC) Hospitality, 2024-2028
• Fig. 19 Market Forecast of Voice of Customer (VoC) On-premises Deployment, 2024-2028
• Fig. 20 Market Forecast of Voice of Customer (VoC) Cloud Deployment, 2024-2028
• Fig. 21 Market Forecast of Voice of Customer (VoC) SMB Customers, 2024-2028
• Fig. 22 Market Forecast of Voice of Customer (VoC) Large Customers, 2024-2028
• Fig. 23 Market Forecast of Voice of Customer (VoC) Enterprise Customers, 2024-2028

This product includes two reports: Market Share and Market Forecast.

Market Share Description:

QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of 17.2% by 2028.

Voice of Customer (VoC) platforms serve as vital tools for organizations to systematically gather, analyze, and interpret feedback from their customers across a multitude of channels such as surveys, social media, and customer support interactions. These platforms provide valuable insights into customer preferences, expectations, and sentiments, enabling businesses to make informed decisions and enhance their products, services, and overall customer experiences. By effectively listening to the voice of the customer, organizations can identify areas for improvement, anticipate market trends, and tailor their offerings to better meet the needs and desires of their customer base. VoC platforms also play a crucial role in fostering continuous improvement initiatives within organizations, helping to drive innovation and maintain competitiveness in the ever-evolving marketplace. Furthermore, VoC platforms facilitate stronger customer relationships by demonstrating a commitment to understanding and addressing customer concerns, ultimately leading to increased loyalty and retention. In today's digital age, where customer feedback can greatly influence brand reputation and success, VoC platforms have become indispensable tools for businesses striving to stay ahead and deliver exceptional experiences to their customers.

Quadrant Knowledge Solutions defines a VoC platform as "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."

Market Forecast Description:

QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of 17.2% by 2028.

Voice of Customer (VoC) platforms serve as essential tools for organizations to systematically capture, analyze, and interpret customer feedback across various channels such as surveys, social media, and customer interactions. These platforms enable businesses to gain valuable insights into customer preferences, needs, and sentiments, empowering them to make informed decisions and enhance products, services, and overall customer experiences. By listening to the voice of the customer, organizations can identify areas for improvement, anticipate changing trends, and tailor their offerings to better meet customer demands. VoC platforms play a crucial role in driving continuous improvement, fostering stronger customer relationships, and ultimately, achieving business success in today's competitive market landscape.

TABLE OF CONTENTS

Market Share:

Chapter 01: Executive Summary

• Key Research Findings
• Top Predictions
• Top Trends
• Market Summary

Chapter 02: Market Overview

• Market Definition and Scope
• Key Factors Impacting the Market
• Drivers & Restraints

Chapter 03: Market Analysis

• Global VoC Market Share Analysis

Chapter 04: Market Share Analysis

• Market Share by Region
• Market Share Worldwide
• Market Share USA
• Market Share Canada
• Market Share Latin America
• Market Share Western Europe
• Market Share Central & Eastern Europe
• Market Share Middle East & Africa
• Market Share China
• Market Share APAC Ex Japan & China
• Market Share Japan
• Market Share by Industry Verticals
• Market Share by Media & Entertainment
• Market Share by Retail
• Market Share by BFSI
• Market Share by Travel & Hospitality
• Market Share by Education
• Market Share by Public Sector
• Market Share by Healthcare & Life Science
• Market Share by Automotive
• Market Share by Food & Beverage
• Market Share by Deployment Type
• Market Share by Deployment Type: On prem
• Market Share by Deployment Type: Cloud
• Market Share by Customer Type
• Market Share by SMB
• Market Share by Large
• Market Share by Enterprise

Chapter 05: Company Profile

• Company Overview
• Analyst Perspectives and Analysis

Chapter 06: Appendix

• Research Methodologies

Market Forecast:

Chapter 01: Executive Summary

• Key Research Findings
• Top Predictions
• Top Trends
• Market Summary

Chapter 02: Market Overview

• Market Definition and Scope
• Key Factors Impacting the Market
• Drivers & Restraints

Chapter 03: Market Analysis

• Global VoC Market Forecast Analysis

Chapter 04: Market Forecast Analysis

• Market Forecast by Region
• Market Forecast Global
• Market Forecast USA
• Market Forecast Canada
• Market Forecast Latin America
• Market Forecast Western Europe
• Market Forecast Central & Eastern Europe
• Market Forecast Middle East & Africa
• Market Forecast China
• Market Forecast APAC Ex Japan & China
• Market Forecast Japan
• Market Forecast by Industry Verticals
• Market Forecast by Media & Entertainment
• Market Forecast by Retail
• Market Forecast by BFSI
• Market Forecast by Travel & Hospitality
• Market Forecast by Education
• Market Forecast by Public Sector
• Market Forecast by Healthcare & Life Science
• Market Forecast by Automotive
• Market Forecast by Food & Beverage
• Market Forecast by Deployment Type
• Market Forecast by Deployment Type: On prem
• Market Forecast Deployment Type: Cloud
• Market Forecast by Customer Type
• Market Forecast by SMB
• Market Forecast by Large
• Market Forecast by Enterprise

Chapter 05: Company Profile

• Company Overview
• Analyst Perspectives and Analysis

Chapter 06: Appendix

• Research Methodologies