音声分析の世界市場：市場規模・シェア分析 (提供品目別・展開方式別・企業規模別・用途別・業種別)、産業の需要予測 (～2030年)

市場の考察

音声分析市場は2023年に26億7,960万米ドルを生み出し、17.5%のCAGRで成長して、2030年までに81億8,590万米ドルに成長します。これは、多くの大企業が消費者満足度を重視していること、リアルタイムの音声分析の重要性が高まっていること、規制遵守の必要性が高まっていること、コンタクトセンターの数が増えていることなどが理由と考えられます。

音声分析は、通話記録を実用的な情報に変え、その情報をビジネス全体の効果的で価値ある洞察に変えることができます。このソリューションは主に、消費者との幅広いやり取りを管理するために採用されています。MLやAIのような先進技術を統合した音声分析ソリューションが受け入れられつつあることも、業界の拡大を後押ししています。音声分析ソフトウェアは、これらの技術を利用することで、人間の言葉を正確に解釈し、感情的なシグナルを認識し、顧客の行動に関する予測を行うことができます。MLとAIの絶え間ない開発が予測能力の向上につながり、音声分析から得られるビジネス価値を向上させています。

主な洞察

北米は、小売・eコマース、BFSI、IT・通信、政府、ライフサイエンス、医療など、さまざまな分野で最も有望な大陸として傑出しており、業界をリードしています。

ソリューションカテゴリは、この10年間に最も速い20%のCAGRで進歩すると思われます。 これは主に、NLP、AI、アナリティクスなどの革新的な技術を音声分析に取り入れることで、事業所、特に大規模な事業所が音声コミュニケーションからより優れた洞察を得られるようになるためです。

2023年には、オンプレミスのカテゴリーが約70%のシェアを占め、業界への最大のセグメントとなりました。その理由として、オンプレミス展開の場合、事業所が現場で音声分析ソフトウェアを設置・実行することが挙げられます。

一方、クラウドベースのカテゴリーは今後10年間、より高いCAGRで発展します。なぜなら、クラウドベースのアプリケーションには、リモートサーバーにホストされる、インターネット経由でアクセス可能な音声分析ソフトウェアが含まれるからです。

中小企業カテゴリーは今後数年間、最も速いCAGRで推進します。中小企業向けの音声分析は、顧客とのやり取りや嗜好・感情に関する貴重な洞察を提供する上で重要な役割を果たし、中小企業が消費者をより深く理解できるようにします。

銀行・金融サービス・保険 (BFSI) カテゴリーは、業界別で最大の市場シェアを占めています。この分野で音声分析が受け入れられつつあることは、消費者とのやり取りを監視して様々な規制要求や規制へのコンプライアンスを保証する上で重要な役割を果たしています。BFSI業界は消費者中心主義を重視し、優れた消費者体験を提供することを優先しています。音声分析は、企業が顧客の要求とサービス品質の理解を深めるのを支援します。

当レポートでは、世界の音声分析の市場について分析し、市場の基本構造・最新情勢や主な促進・抑制要因、世界全体および地域別・主要国の市場規模の動向見通し (金額ベース、2017～2030年)、提供品目別・展開方式別・企業規模別・用途別・業種別の詳細動向、現在の市場競争の状況、主要企業のプロファイルなどを調査しております。

目次

第1章 調査範囲

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場指標

第5章 業界の展望

• 市場力学
  • 動向
  • 促進要因
  • 抑制要因/課題
  • 促進要因/抑制要因の影響分析
• 新型コロナウイルス感染症 (COVID-19) の影響
• ポーターのファイブフォース分析

第6章 世界市場

• 概要
• 市場収益：提供品目別 (2017～2030年)
  • サービス市場の収益：種類別 (2017年～2030年)
• 市場収益：展開方式別 (2017～2030年)
• 市場収益：企業規模別 (2017～2030年)
• 市場収益：用途別 (2017～2030年)
• 市場収益：業種別 (2017～2030年)
• 市場収益：地域別 (2017～2030年)

第7章 北米市場

• 概要
• 市場収益：提供品目別 (2017～2030年)
  • サービス市場の収益：種類別 (2017年～2030年)
• 市場収益：展開方式別 (2017～2030年)
• 市場収益：企業規模別 (2017～2030年)
• 市場収益：用途別 (2017～2030年)
• 市場収益：業種別 (2017～2030年)
• 市場収益：国別 (2017～2030年)

第8章 欧州市場

第9章 アジア太平洋市場

第10章 ラテンアメリカ市場

第11章 中東・アフリカ市場

第12章 米国市場

• 概要
• 市場収益：提供品目別 (2017～2030年)
  • サービス市場の収益：種類別 (2017年～2030年)
• 市場収益：展開方式別 (2017～2030年)
• 市場収益：企業規模別 (2017～2030年)
• 市場収益：用途別 (2017～2030年)
• 市場収益：業種別 (2017～2030年)

第13章 カナダ市場

第14章 ドイツ市場

第15章 フランス市場

第16章 英国市場

第17章 イタリア市場

第18章 スペイン市場

第19章 日本市場

第20章 中国市場

第21章 インド市場

第22章 オーストラリア市場

第23章 韓国市場

第24章 ブラジル市場

第25章 メキシコ市場

第26章 サウジアラビア市場

第27章 南アフリカ市場

第28章 アラブ首長国連邦 (UAE) 市場

第29章 競合情勢

• 市場参入企業とその提供品目の一覧
• 主要企業の競合ベンチマーク
• 主要企業の製品ベンチマーク
• 最近の戦略的展開

第30章 企業プロファイル

• NICE Systems Ltd.
• Verint Systems Inc.
• Hewlett Packard Enterprise Company
• Genesys Cloud Services Inc.
• Avaya Holdings Corporation
• Alvaria Inc.
• Castel Communications LLC
• Clarabridge Inc.
• Calabrio Inc.
• Google LLC
• Deepgram Inc.
• Amazon Web Services Inc.
• Intelligent Voice Ltd.

第31章 付録

Market Insights

The speech analytics market generated a value of USD 2,679.6 million in 2023, which will rise to USD 8,185.9 million, growing at a 17.5% compound annual growth rate, by 2030.

This can be because many big companies mainly emphasize consumer satisfaction, the rising significance of real-time voice analytics, the increasing regulatory compliance necessities, and the mounting count of contact centers.

Voice analytics can change call records into actionable information, and then turn the information into effective and valuable insights across the business. The solution is mainly employed to manage an extensive range of consumer interactions.

Speech analytics offer actionable insight that enhances business value and encourages data-driven decision-making to enrich individual hand training means.

The requirement to evaluate contact center efficiency is essential to improve consumer satisfaction.

The increasing acceptance of speech analysis solutions that integrate advanced technologies like ML and AI is also aiding the industry's expansion.

Speech analysis software, by using these technologies, can precisely interpret human language, recognize emotional signals, and make predictions regarding customer behavior.

The constant development of ML and AI is leading to improved predictive abilities, which improves the business value obtained over speech analysis.

Key Insights

North America led the industry, as it stands out as the most auspicious continent in different sectors like retail & e-commerce, BFSI, IT, telecommunications, government, life sciences, and healthcare.

The region has attracted substantial attention, driving the government and public sector to seek advanced technological solutions to fulfill their huge consumer base.

North America has substantial influence over the speech analytics sector and this impact is likely to continue its growth trajectory.

The solutions category will advance at the fastest compound annual growth rate, of 20%, during this decade.

This is mainly because the incorporation of innovative technologies similar to NLP, AI, and analytics into speech analytics is enabling establishments, particularly larger ones, to attain better insight from voice communications.

The on-premises category was the largest contributor to the industry in 2023, with approximately 70% share.

This can be because on-premises deployment comprises setting up as well as running speech analytics software at an establishment's physical site.

This comprises getting software and hardware licenses, along with taking on security, data governance, and maintenance tasks.

The cloud-based category will advance at a higher compound annual growth rate during this decade.

This is because cloud-based application includes the utilization of speech analytics software that is hosted on remote servers as well as accessible through the Internet.

The SMEs category will propel at the fastest compound annual growth rate in the coming years.

Speech analytics, for small & medium enterprises, plays a key part in offering valuable insights into client interactions, preferences, and sentiment, enabling SMEs to understand their consumers better.

The BFSI category is the largest contributor to the industry.

The rising acceptance of speech analytics in this sector plays an important part in monitoring consumer interactions to guarantee compliance with various regulatory demands and regulations.

The BFSI industry emphasizes consumer centricity, prioritizing delivering excellent consumer experiences. Speech analytics assists businesses in enhancing their understanding of customer demands and service quality.

Table of Contents

Chapter 1. Research Scope

• 1.1. Research Objectives
• 1.2. Market Definition
• 1.3. Analysis Period
• 1.4. Market Size Breakdown by Segments
  • 1.4.1. Market size breakdown, by offering
  • 1.4.2. Market size breakdown, by deployment type
  • 1.4.3. Market size breakdown, by enterprise size
  • 1.4.4. Market size breakdown, by application
  • 1.4.5. Market size breakdown, by industry
  • 1.4.6. Market size breakdown, by region
  • 1.4.7. Market size breakdown, by country
• 1.5. Market Data Reporting Unit
  • 1.5.1. Value
• 1.6. Key Stakeholders

Chapter 2. Research Methodology

• 2.1. Secondary Research
  • 2.1.1. Paid
  • 2.1.2. Unpaid
  • 2.1.3. P&S Intelligence database
• 2.2. Primary Research
• 2.3. Market Size Estimation
• 2.4. Data Triangulation
• 2.5. Currency Conversion Rates
• 2.6. Assumptions for the Study
• 2.7. Notes and Caveats

Chapter 3. Executive Summary

Chapter 4. Market Indicators

Chapter 5. Industry Outlook

• 5.1. Market Dynamics
  • 5.1.1. Trends
  • 5.1.2. Drivers
  • 5.1.3. Restraints/challenges
  • 5.1.4. Impact analysis of drivers/restraints
• 5.2. Impact of COVID-19
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Bargaining power of buyers
  • 5.3.2. Bargaining power of suppliers
  • 5.3.3. Threat of new entrants
  • 5.3.4. Intensity of rivalry
  • 5.3.5. Threat of substitutes

Chapter 6. Global Market

• 6.1. Overview
• 6.2. Market Revenue, by Offering (2017-2030)
  • 6.2.1. Service market revenue, by type (2017-2030)
• 6.3. Market Revenue, by Deployment Type (2017-2030)
• 6.4. Market Revenue, by Enterprise Size (2017-2030)
• 6.5. Market Revenue, by Application (2017-2030)
• 6.6. Market Revenue, by Industry (2017-2030)
• 6.7. Market Revenue, by Region (2017-2030)

Chapter 7. North America Market

• 7.1. Overview
• 7.2. Market Revenue, by Offering (2017-2030)
  • 7.2.1. Service market revenue, by type (2017-2030)
• 7.3. Market Revenue, by Deployment Type (2017-2030)
• 7.4. Market Revenue, by Enterprise Size (2017-2030)
• 7.5. Market Revenue, by Application (2017-2030)
• 7.6. Market Revenue, by Industry (2017-2030)
• 7.7. Market Revenue, by Country (2017-2030)

Chapter 8. Europe Market

• 8.1. Overview
• 8.2. Market Revenue, by Offering (2017-2030)
  • 8.2.1. Service market revenue, by type (2017-2030)
• 8.3. Market Revenue, by Deployment Type (2017-2030)
• 8.4. Market Revenue, by Enterprise Size (2017-2030)
• 8.5. Market Revenue, by Application (2017-2030)
• 8.6. Market Revenue, by Industry (2017-2030)
• 8.7. Market Revenue, by Country (2017-2030)

Chapter 9. APAC Market

• 9.1. Overview
• 9.2. Market Revenue, by Offering (2017-2030)
  • 9.2.1. Service market revenue, by type (2017-2030)
• 9.3. Market Revenue, by Deployment Type (2017-2030)
• 9.4. Market Revenue, by Enterprise Size (2017-2030)
• 9.5. Market Revenue, by Application (2017-2030)
• 9.6. Market Revenue, by Industry (2017-2030)
• 9.7. Market Revenue, by Country (2017-2030)

Chapter 10. LATAM Market

• 10.1. Overview
• 10.2. Market Revenue, by Offering (2017-2030)
  • 10.2.1. Service market revenue, by type (2017-2030)
• 10.3. Market Revenue, by Deployment Type (2017-2030)
• 10.4. Market Revenue, by Enterprise Size (2017-2030)
• 10.5. Market Revenue, by Application (2017-2030)
• 10.6. Market Revenue, by Industry (2017-2030)
• 10.7. Market Revenue, by Country (2017-2030)

Chapter 11. MEA Market

• 11.1. Overview
• 11.2. Market Revenue, by Offering (2017-2030)
  • 11.2.1. Service market revenue, by type (2017-2030)
• 11.3. Market Revenue, by Deployment Type (2017-2030)
• 11.4. Market Revenue, by Enterprise Size (2017-2030)
• 11.5. Market Revenue, by Application (2017-2030)
• 11.6. Market Revenue, by Industry (2017-2030)
• 11.7. Market Revenue, by Country (2017-2030)

Chapter 12. U.S. Market

• 12.1. Overview
• 12.2. Market Revenue, by Offering (2017-2030)
  • 12.2.1. Service market revenue, by type (2017-2030)
• 12.3. Market Revenue, by Deployment Type (2017-2030)
• 12.4. Market Revenue, by Enterprise Size (2017-2030)
• 12.5. Market Revenue, by Application (2017-2030)
• 12.6. Market Revenue, by Industry (2017-2030)

Chapter 13. Canada Market

• 13.1. Overview
• 13.2. Market Revenue, by Offering (2017-2030)
  • 13.2.1. Service market revenue, by type (2017-2030)
• 13.3. Market Revenue, by Deployment Type (2017-2030)
• 13.4. Market Revenue, by Enterprise Size (2017-2030)
• 13.5. Market Revenue, by Application (2017-2030)
• 13.6. Market Revenue, by Industry (2017-2030)

Chapter 14. Germany Market

• 14.1. Overview
• 14.2. Market Revenue, by Offering (2017-2030)
  • 14.2.1. Service market revenue, by type (2017-2030)
• 14.3. Market Revenue, by Deployment Type (2017-2030)
• 14.4. Market Revenue, by Enterprise Size (2017-2030)
• 14.5. Market Revenue, by Application (2017-2030)
• 14.6. Market Revenue, by Industry (2017-2030)

Chapter 15. France Market

• 15.1. Overview
• 15.2. Market Revenue, by Offering (2017-2030)
  • 15.2.1. Service market revenue, by type (2017-2030)
• 15.3. Market Revenue, by Deployment Type (2017-2030)
• 15.4. Market Revenue, by Enterprise Size (2017-2030)
• 15.5. Market Revenue, by Application (2017-2030)
• 15.6. Market Revenue, by Industry (2017-2030)

Chapter 16. U.K. Market

• 16.1. Overview
• 16.2. Market Revenue, by Offering (2017-2030)
  • 16.2.1. Service market revenue, by type (2017-2030)
• 16.3. Market Revenue, by Deployment Type (2017-2030)
• 16.4. Market Revenue, by Enterprise Size (2017-2030)
• 16.5. Market Revenue, by Application (2017-2030)
• 16.6. Market Revenue, by Industry (2017-2030)

Chapter 17. Italy Market

• 17.1. Overview
• 17.2. Market Revenue, by Offering (2017-2030)
  • 17.2.1. Service market revenue, by type (2017-2030)
• 17.3. Market Revenue, by Deployment Type (2017-2030)
• 17.4. Market Revenue, by Enterprise Size (2017-2030)
• 17.5. Market Revenue, by Application (2017-2030)
• 17.6. Market Revenue, by Industry (2017-2030)

Chapter 18. Spain Market

• 18.1. Overview
• 18.2. Market Revenue, by Offering (2017-2030)
  • 18.2.1. Service market revenue, by type (2017-2030)
• 18.3. Market Revenue, by Deployment Type (2017-2030)
• 18.4. Market Revenue, by Enterprise Size (2017-2030)
• 18.5. Market Revenue, by Application (2017-2030)
• 18.6. Market Revenue, by Industry (2017-2030)

Chapter 19. Japan Market

• 19.1. Overview
• 19.2. Market Revenue, by Offering (2017-2030)
  • 19.2.1. Service market revenue, by type (2017-2030)
• 19.3. Market Revenue, by Deployment Type (2017-2030)
• 19.4. Market Revenue, by Enterprise Size (2017-2030)
• 19.5. Market Revenue, by Application (2017-2030)
• 19.6. Market Revenue, by Industry (2017-2030)

Chapter 20. China Market

• 20.1. Overview
• 20.2. Market Revenue, by Offering (2017-2030)
  • 20.2.1. Service market revenue, by type (2017-2030)
• 20.3. Market Revenue, by Deployment Type (2017-2030)
• 20.4. Market Revenue, by Enterprise Size (2017-2030)
• 20.5. Market Revenue, by Application (2017-2030)
• 20.6. Market Revenue, by Industry (2017-2030)

Chapter 21. India Market

• 21.1. Overview
• 21.2. Market Revenue, by Offering (2017-2030)
  • 21.2.1. Service market revenue, by type (2017-2030)
• 21.3. Market Revenue, by Deployment Type (2017-2030)
• 21.4. Market Revenue, by Enterprise Size (2017-2030)
• 21.5. Market Revenue, by Application (2017-2030)
• 21.6. Market Revenue, by Industry (2017-2030)

Chapter 22. Australia Market

• 22.1. Overview
• 22.2. Market Revenue, by Offering (2017-2030)
  • 22.2.1. Service market revenue, by type (2017-2030)
• 22.3. Market Revenue, by Deployment Type (2017-2030)
• 22.4. Market Revenue, by Enterprise Size (2017-2030)
• 22.5. Market Revenue, by Application (2017-2030)
• 22.6. Market Revenue, by Industry (2017-2030)

Chapter 23. South Korea Market

• 23.1. Overview
• 23.2. Market Revenue, by Offering (2017-2030)
  • 23.2.1. Service market revenue, by type (2017-2030)
• 23.3. Market Revenue, by Deployment Type (2017-2030)
• 23.4. Market Revenue, by Enterprise Size (2017-2030)
• 23.5. Market Revenue, by Application (2017-2030)
• 23.6. Market Revenue, by Industry (2017-2030)

Chapter 24. Brazil Market

• 24.1. Overview
• 24.2. Market Revenue, by Offering (2017-2030)
  • 24.2.1. Service market revenue, by type (2017-2030)
• 24.3. Market Revenue, by Deployment Type (2017-2030)
• 24.4. Market Revenue, by Enterprise Size (2017-2030)
• 24.5. Market Revenue, by Application (2017-2030)
• 24.6. Market Revenue, by Industry (2017-2030)

Chapter 25. Mexico Market

• 25.1. Overview
• 25.2. Market Revenue, by Offering (2017-2030)
  • 25.2.1. Service market revenue, by type (2017-2030)
• 25.3. Market Revenue, by Deployment Type (2017-2030)
• 25.4. Market Revenue, by Enterprise Size (2017-2030)
• 25.5. Market Revenue, by Application (2017-2030)
• 25.6. Market Revenue, by Industry (2017-2030)

Chapter 26. Saudi Arabia Market

• 26.1. Overview
• 26.2. Market Revenue, by Offering (2017-2030)
  • 26.2.1. Service market revenue, by type (2017-2030)
• 26.3. Market Revenue, by Deployment Type (2017-2030)
• 26.4. Market Revenue, by Enterprise Size (2017-2030)
• 26.5. Market Revenue, by Application (2017-2030)
• 26.6. Market Revenue, by Industry (2017-2030)

Chapter 27. South Africa Market

• 27.1. Overview
• 27.2. Market Revenue, by Offering (2017-2030)
  • 27.2.1. Service market revenue, by type (2017-2030)
• 27.3. Market Revenue, by Deployment Type (2017-2030)
• 27.4. Market Revenue, by Enterprise Size (2017-2030)
• 27.5. Market Revenue, by Application (2017-2030)
• 27.6. Market Revenue, by Industry (2017-2030)

Chapter 28. U.A.E. Market

• 28.1. Overview
• 28.2. Market Revenue, by Offering (2017-2030)
  • 28.2.1. Service market revenue, by type (2017-2030)
• 28.3. Market Revenue, by Deployment Type (2017-2030)
• 28.4. Market Revenue, by Enterprise Size (2017-2030)
• 28.5. Market Revenue, by Application (2017-2030)
• 28.6. Market Revenue, by Industry (2017-2030)

Chapter 29. Competitive Landscape

• 29.1. List of Market Players and their Offerings
• 29.2. Competitive Benchmarking of Key Players
• 29.3. Product Benchmarking of Key Players
• 29.4. Recent Strategic Developments

Chapter 30. Company Profiles

• 30.1. NICE Systems Ltd.
  • 30.1.1. Business overview
  • 30.1.2. Product and service offerings
  • 30.1.3. Key financial summary
• 30.2. Verint Systems Inc.
  • 30.2.1. Business overview
  • 30.2.2. Product and service offerings
  • 30.2.3. Key financial summary
• 30.3. Hewlett Packard Enterprise Company
  • 30.3.1. Business overview
  • 30.3.2. Product and service offerings
  • 30.3.3. Key financial summary
• 30.4. Genesys Cloud Services Inc.
  • 30.4.1. Business overview
  • 30.4.2. Product and service offerings
  • 30.4.3. Key financial summary
• 30.5. Avaya Holdings Corporation
  • 30.5.1. Business overview
  • 30.5.2. Product and service offerings
  • 30.5.3. Key financial summary
• 30.6. Alvaria Inc.
  • 30.6.1. Business overview
  • 30.6.2. Product and service offerings
  • 30.6.3. Key financial summary
• 30.7. Castel Communications LLC
  • 30.7.1. Business overview
  • 30.7.2. Product and service offerings
  • 30.7.3. Key financial summary
• 30.8. Clarabridge Inc.
  • 30.8.1. Business overview
  • 30.8.2. Product and service offerings
  • 30.8.3. Key financial summary
• 30.9. Calabrio Inc.
  • 30.9.1. Business overview
  • 30.9.2. Product and service offerings
  • 30.9.3. Key financial summary
• 30.10. Google LLC
  • 30.10.1. Business overview
  • 30.10.2. Product and service offerings
  • 30.10.3. Key financial summary
• 30.11. Deepgram Inc.
  • 30.11.1. Business overview
  • 30.11.2. Product and service offerings
  • 30.11.3. Key financial summary
• 30.12. Amazon Web Services Inc.
  • 30.12.1. Business overview
  • 30.12.2. Product and service offerings
  • 30.12.3. Key financial summary
• 30.13. Intelligent Voice Ltd.
  • 30.13.1. Business overview
  • 30.13.2. Product and service offerings
  • 30.13.3. Key financial summary

Chapter 31. Appendix

• 31.1. Abbreviations
• 31.2. Sources and References
• 31.3. Related Reports