市場調査レポート

商品コード

コールセンターAIの世界市場：シェア、規模、動向、産業分析レポート：コンポーネント別（ソリューション、サービス）、導入モデル別、組織規模別、最終用途産業別、地域別、セグメント別予測（2022年～2030年）

Call Center AI Market Share, Size, Trends, Industry Analysis Report By Component (Solution, Services); By Deployment Model; By Organization Size; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030

出版日: 2022年07月01日 | 発行: Polaris Market Research

| ページ情報: 英文 115 Pages | 納期: 即日から翌営業日

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全表示
概要
図表
目次

概要

サンプル依頼リストに入れる

世界のコールセンターAIの市場規模は、2030年までに74億3,000万米ドルに達すると予測されています。

当レポートでは、世界のコールセンターAI市場について調査分析し、現在の市場力学に関する詳細な考察、将来の市場成長についての分析など、体系的な情報を提供しています。

コールセンターAI - 業界スナップショット
コールセンターAI市場力学
- 促進要因と機会
- 抑制要因と課題
ポーターのファイブフォース分析
- 供給企業の交渉力
- 新規参入者の脅威
- 買い手の交渉力
- 代替の脅威
- 既存企業間の競争
PESTLE分析
コールセンターAI業界の動向
バリューチェーン分析
COVID-19影響分析

第5章世界のコールセンターAI市場：コンポーネント別

主な調査結果
イントロダクション
- 世界のコールセンターAI市場、コンポーネント別（2018年～2030年）
ソリューション
- 世界のコールセンターAI市場、ソリューション別、地域別（2018年～2030年）
サービス
- 世界のコールセンターAI市場、サービス別、地域別（2018年～2030年）

第6章世界のコールセンターAI市場：導入モデル別

主な調査結果
イントロダクション
- 世界のコールセンターAI市場、導入モデル別（2018年～2030年）
クラウド
- 世界のコールセンターAI市場、クラウド別、地域別（2018年～2030年）
オンプレミス
- 世界のコールセンターAI市場、オンプレミス別、地域別（2018年～2030年）

第7章世界のコールセンターAI市場：組織規模別

主な調査結果
イントロダクション
- 世界のコールセンターAI市場、組織規模別（2018年～2030年）
大企業
- 世界のコールセンターAI市場、大企業別、地域別（2018年～2030年）
中小企業
- 世界のコールセンターAI市場、中小企業別、地域別（2018年～2030年）

第8章世界のコールセンターAI市場：最終用途産業別

主な調査結果
イントロダクション
- 世界のコールセンターAI市場、最終用途産業別（2018年～2030年）
通信・IT
- 世界のコールセンターAI市場、通信・IT別、地域別（2018年～2030年）
医療
- 世界のコールセンターAI市場、医療別、地域別（2018年～2030年）
小売
- 世界のコールセンターAI市場、小売別、地域別（2018年～2030年）
BFSI
- 世界のコールセンターAI市場、BFSI別、地域別（2018年～2030年）
メディア・エンターテイメント
- 世界のコールセンターAI市場、メディア・エンターテイメント別、地域別（2018年～2030年）
製造
- 世界のコールセンターAI市場、製造別、地域別（2018年～2030年）
その他
- 世界のコールセンターAI市場、その他、地域別（2018年～2030年）

第9章世界のコールセンターAI市場：地域別

主な調査結果
イントロダクション
- コールセンターAI市場評価、地域別（2018年～2030年）
コールセンターAI市場 - 北米
- 北米：コールセンターAI市場、コンポーネント別（2018年～2030年）
- 北米：コールセンターAI市場、最終用途産業別（2018年～2030年）
- 北米：コールセンターAI市場、導入モデル別（2018年～2030年）
- 北米：コールセンターAI市場、組織規模別（2018年～2030年）
- コールセンターAI市場 - 米国
- コールセンターAI市場 - カナダ
コールセンターAI市場 - 欧州
- 欧州：コールセンターAI市場、コンポーネント別（2018年～2030年）
- 欧州：コールセンターAI市場、最終用途産業別（2018年～2030年）
- 欧州：コールセンターAI市場、導入モデル別（2018年～2030年）
- 欧州：コールセンターAI市場、組織規模別（2018年～2030年）
- コールセンターAI市場 - 英国
- コールセンターAI市場 - フランス
- コールセンターAI市場 - ドイツ
- コールセンターAI市場 - イタリア
- コールセンターAI市場 - スペイン
- コールセンターAI市場 - オランダ
- コールセンターAI市場 - ロシア
コールセンターAI市場 - アジア太平洋
- アジア太平洋：コールセンターAI市場、コンポーネント別（2018年～2030年）
- アジア太平洋：コールセンターAI市場、最終用途産業別（2018年～2030年）
- アジア太平洋：コールセンターAI市場、導入モデル別（2018年～2030年）
- アジア太平洋：コールセンターAI市場、組織規模別（2018年～2030年）
- コールセンターAI市場 - 中国
- コールセンターAI市場 - インド
- コールセンターAI市場 - 日本
- コールセンターAI市場 - マレーシア
- コールセンターAI市場 - インドネシア
- コールセンターAI市場 - 韓国
コールセンターAI市場 - 中東・アフリカ
- 中東・アフリカ：コールセンターAI市場、コンポーネント別（2018年～2030年）
- 中東・アフリカ：コールセンターAI市場、最終用途産業別（2018年～2030年）
- 中東・アフリカ：コールセンターAI市場、導入モデル別（2018年～2030年）
- 中東・アフリカ：コールセンターAI市場、組織規模別（2018年～2030年）
- コールセンターAI市場 - サウジアラビア
- コールセンターAI市場 - 南アフリカ
- コールセンターAI市場 - イスラエル
- コールセンターAI市場 - アラブ首長国連邦
コールセンターAI市場 - ラテンアメリカ
- ラテンアメリカ：コールセンターAI市場、コンポーネント別（2018年～2030年）
- ラテンアメリカ：コールセンターAI市場、最終用途産業別（2018年～2030年）
- ラテンアメリカ：コールセンターAI市場、導入モデル別（2018年～2030年）
- ラテンアメリカ：コールセンターAI市場、組織規模別（2018年～2030年）
- コールセンターAI市場 - メキシコ
- コールセンターAI市場 - ブラジル
- コールセンターAI市場 - アルゼンチン

第10章競合情勢

拡大・買収の分析
- 拡大
- 買収
パートナーシップ/コラボレーション/契約/公開

第11章企業プロファイル

8x8
Avaya
Artificial Solutions
Avaamo
AWS
Cognigy
Dialpad
Google LLC
IBM Corporation
Microsoft Corporation
Nuance Communications
Oracle Corporation
SAP
Ultimate.ai
Yellow.ai

図表

List of Tables

Table 1 Global Call Center AI Market, by Component, by Region, 2018 - 2030 (USD Billion)
Table 2 Global Call Center AI Market, by Deployment Model, by Region, 2018 - 2030 (USD Billion)
Table 3 Global Call Center AI Market, by Organization Size, by Region, 2018 - 2030 (USD Billion)
Table 4 Global Call Center AI Market, by End-Use Industry, by Region, 2018 - 2030 (USD Billion)
Table 5 Call Center AI Market Assessment, By Geography, 2018 - 2030 (USD Billion)
Table 6 North America: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 7 North America: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 8 North America: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 9 North America: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 10 U.S.: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 11 U.S.: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 12 U.S.: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 13 U.S.: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 14 Canada: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 15 Canada: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 16 Canada: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 17 Canada: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 18 Europe: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 19 Europe: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 20 Europe: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 21 Europe: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 22 Germany: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 23 Germany: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 24 Germany: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 25 Germany: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 26 France: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 27 France: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 28 France: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 29 France: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 30 UK: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 31 UK: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 32 UK: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 33 UK: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 34 Italy: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 35 Italy: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 36 Italy: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 37 Italy: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 38 Netherlands: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 39 Netherlands: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 40 Netherlands: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 41 Netherlands: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 42 Spain: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 43 Spain: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 44 Spain: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 45 Spain: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 46 Russia: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 47 Russia: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 48 Russia: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 49 Russia: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 50 Asia Pacific: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 51 Asia Pacific: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 52 Asia Pacific: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 53 Asia Pacific: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 54 China: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 55 China: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 56 China: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 57 China: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 58 Japan: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 59 Japan: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 60 Japan: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 61 Japan: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 62 India: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 63 India: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 64 India: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 65 India: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 66 Indonesia: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 67 Indonesia: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 68 Indonesia: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 69 Indonesia: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 70 Malaysia: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 71 Malaysia: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 72 Malaysia: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 73 Malaysia: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 74 South Korea: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 75 South Korea: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 76 South Korea: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 77 South Korea: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 78 Latin America: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 79 Latin America: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 80 Latin America: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 81 Latin America: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 82 Brazil: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 83 Brazil: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 84 Brazil: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 85 Brazil: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 86 Mexico: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 87 Mexico: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 88 Mexico: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 89 Mexico: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 90 Argentina: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 91 Argentina: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 92 Argentina: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 93 Argentina: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 94 Middle East & Africa: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 95 Middle East & Africa: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 96 Middle East & Africa: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 97 Middle East & Africa: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 98 UAE: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 99 UAE: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 100 UAE: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 101 UAE: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 102 Saudi Arabia: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 103 Saudi Arabia: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 104 Saudi Arabia: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 105 Saudi Arabia: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 106 South Africa: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 107 South Africa: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 108 South Africa: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 109 South Africa: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
Table 110 Israel: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
Table 111 Israel: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
Table 112 Israel: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
Table 113 Israel: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)

List of Figures

Figure 1. Global Call Center AI Market, 2018 - 2030 (USD Billion)

Figure 2. Integrated Ecosystem

Figure 3. Research Methodology: Top-Down & Bottom-Up End-Use Industry

Figure 4. Market by Geography

Figure 5. Porter's Five Forces

Figure 6. Market by Component

Figure 7. Global Call Center AI Market, by Component, 2021 & 2030 (USD Billion)

Figure 8. Market by End-Use Industry

Figure 9. Global Call Center AI Market, by End-Use Industry, 2021 & 2030 (USD Billion)

Figure 10. Market by Deployment Model

Figure 11. Global Call Center AI Market, by Deployment Model, 2021 & 2030 (USD Billion)

Figure 12. Market by Organization Size

Figure 13. Global Call Center AI Market, by Organization Size, 2021 & 2030 (USD Billion)

Figure 14. Call Center AI Market Assessment, By Geography, 2018 - 2030 (USD Billion)

Figure 15. Strategic Analysis - Call Center AI Market

Product Code: PM2520

The global call center AI market size is expected to reach USD 7.43 billion by 2030, according to a new study by Polaris Market Research. The report "Call Center AI Market Share, Size, Trends, Industry Analysis Report By Component (Solution, Services); By Deployment Model; By Organization Size; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030" gives a detailed insight into current market dynamics and provides analysis on future market growth.

The industry is projected to witness significant growth over the forecast period. The rise of smartphones and other mobile devices, increasing adoption of driver assistance systems, and growing demand for connected vehicles have increased the demand for voice assistant applications. The adoption of smart homes and expansion of the gaming industry further boosts the industry's growth.

The use of voice assistant applications has increased during the pandemic for optimizing industrial, home, and office applications. The COVID-19 outbreak has encouraged automated interactions and voice assistants to address health and safety regulations. Healthcare organizations and educational institutes have adopted voice assistant applications during the pandemic for increased safety.

There has been an increasing integration of call center AI solutions within dedicated desktop and mobile apps for the provision of effective communication support. It also offers improved support for mobile apps on smartphones and tablets. Organizations across the world are adopting such solutions to provide assistance with personal and business tasks.

On the basis of the deployment model, the industry is segmented into cloud and on-premises. Cloud-based deployment is likely to play a key role in several industries owing to increasing dependence on the cloud for data storage and direct access to vital data at any time and place. It facilitates efficient application development, management, and access. Cloud-based deployment offers quick delivery, efficient use of shared resources, and increased scalability.

Call Center AI Market Report Highlights

The solutions segment holds the majority revenue share and is expected to grow further over the forecast period owing to increasing demand worldwide.

The cloud-based deployment segment is expected to be the most lucrative segment. This is due to the increasingly important role across diverse industries owing to increasing dependence on cloud for data storage and instant access to vital data at any time and place.

The large enterprise's segment accounted for the highest revenue share in 2021

The healthcare segment is expected to be the most lucrative segment. The outbreak of COVID-19 has necessitated the use of voice assistant applications across healthcare facilities to lighten the burden on healthcare workers. These applications are being used to screen symptoms of COVID-19 and instruct patients towards emergency services.

North America dominated the global market in 2021. Rising applications in industries such as retail, healthcare, transportation, and manufacturing in the North American region is a significant driver for industry growth. The rise in investment by small and medium-sized businesses, and the growing adoption of IoT, smart homes, and connected devices is expected to raise the investment in the industry during the forecast period.

The global market is highly competitive owing to the existence of large industry players with a global presence including Dialpad, Google LLC, IBM Corporation, Microsoft Corporation, Nuance Communications, Oracle Corporation

Polaris Market Research has segmented the call center AI market report based on component, deployment model, organization size, end-use industry, and region:

Call Center AI, Component Outlook (Revenue - USD Billion, 2018 - 2030)

Solution

Services

Call Center AI, Deployment Model Outlook (Revenue - USD Billion, 2018 - 2030)

Cloud

On Premise

Call Center AI, Organization Size Outlook (Revenue - USD Billion, 2018 - 2030)

Large Enterprises

Small and Medium Businesses

Call Center AI, End-Use Industry Outlook (Revenue - USD Billion, 2018 - 2030)

Telecom and IT

Healthcare

Retail

BFSI

Media and Entertainment

Manufacturing

Others

Call Center AI, Regional Outlook (Revenue - USD Billion, 2018 - 2030)

North America

U.S

Canada

Europe

Germany

France

Italy

Spain

Russia

Netherlands

Asia Pacific

China

India

Japan

South Korea

Indonesia

Malaysia

Latin America

Argentina

Brazil

Mexico

Middle East & Africa

UAE

Saudi Arabia

Israel

South Africa

1. Introduction

1.1. Report Description
- 1.1.1. Objectives of the Study
- 1.1.2. Market Scope
- 1.1.3. Assumptions
1.2. Stakeholders

2. Executive Summary

2.1. Market Highlights

3. Research Methodology

3.1. Overview
- 3.1.1. Data Mining
3.2. Data Sources
- 3.2.1. Primary Sources
- 3.2.2. Secondary Sources

4. Global Call Center AI Market Insights

4.1. Call Center AI - Industry Snapshot
4.2. Call Center AI Market Dynamics
- 4.2.1. Drivers and Opportunities
  - 4.2.1.1. Rising development in customer engagement through social media platforms
  - 4.2.1.2. Increased data generation
- 4.2.2. Restraints and Challenges
  - 4.2.2.1. Unsupervised learning
4.3. Porter's Five Forces Analysis
- 4.3.1. Bargaining Power of Suppliers (Moderate)
- 4.3.2. Threats of New Entrants: (Low)
- 4.3.3. Bargaining Power of Buyers (Moderate)
- 4.3.4. Threat of Substitute (Moderate)
- 4.3.5. Rivalry among existing firms (High)
4.4. PESTLE Analysis
4.5. Call Center AI Industry Trends
4.6. Value Chain Analysis
4.7. COVID-19 Impact Analysis

5. Global Call Center AI Market, by Component

5.1. Key Findings
5.2. Introduction
- 5.2.1. Global Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
5.3. Solution
- 5.3.1. Global Call Center AI Market, by Solution, by Region, 2018 - 2030 (USD Billion)
5.4. Services
- 5.4.1. Global Call Center AI Market, by Services, by Region, 2018 - 2030 (USD Billion)

6. Global Call Center AI Market, by Deployment Model

6.1. Key Findings
6.2. Introduction
- 6.2.1. Global Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
6.3. Cloud
- 6.3.1. Global Call Center AI Market, by Cloud, by Region, 2018 - 2030 (USD Billion)
6.4. On Premise
- 6.4.1. Global Call Center AI Market, by On Premise, by Region, 2018 - 2030 (USD Billion)

7. Global Call Center AI Market, by Organization Size

7.1. Key Findings
7.2. Introduction
- 7.2.1. Global Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
7.3. Large Enterprises
- 7.3.1. Global Call Center AI Market, by Large Enterprises, by Region, 2018 - 2030 (USD Billion)
7.4. Small and Medium Businesses
- 7.4.1. Global Call Center AI Market, by Small and Medium Businesses, by Region, 2018 - 2030 (USD Billion)

8. Global Call Center AI Market, by End-Use Industry

8.1. Key Findings
8.2. Introduction
- 8.2.1. Global Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
8.3. Telecom and IT
- 8.3.1. Global Call Center AI Market, by Telecom and IT, by Region, 2018 - 2030 (USD Billion)
8.4. Healthcare
- 8.4.1. Global Call Center AI Market, by Healthcare, by Region, 2018 - 2030 (USD Billion)
8.5. Retail
- 8.5.1. Global Call Center AI Market, by Retail, by Region, 2018 - 2030 (USD Billion)
8.6. BFSI
- 8.6.1. Global Call Center AI Market, by BFSI, by Region, 2018 - 2030 (USD Billion)
8.7. Media and Entertainment
- 8.7.1. Global Call Center AI Market, by Media and Entertainment, by Region, 2018 - 2030 (USD Billion)
8.8. Manufacturing
- 8.8.1. Global Call Center AI Market, by Manufacturing, by Region, 2018 - 2030 (USD Billion)
8.9. Others
- 8.9.1. Global Other Call Center AI Market, by Region, 2018 - 2030 (USD Billion)

9. Global Call Center AI Market, by Geography

9.1. Key findings
9.2. Introduction
- 9.2.1. Call Center AI Market Assessment, By Geography, 2018 - 2030 (USD Billion)
9.3. Call Center AI Market - North America
- 9.3.1. North America: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
- 9.3.2. North America: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
- 9.3.3. North America: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
- 9.3.4. North America: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.3.5. Call Center AI Market - U.S.
  - 9.3.5.1. U.S.: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.3.5.2. U.S.: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.3.5.3. U.S.: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.3.5.4. U.S.: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.3.6. Call Center AI Market - Canada
  - 9.3.6.1. Canada: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.3.6.2. Canada: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.3.6.3. Canada: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.3.6.4. Canada: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
9.4. Call Center AI Market - Europe
- 9.4.1. Europe: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
- 9.4.2. Europe: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
- 9.4.3. Europe: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
- 9.4.4. Europe: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.4.5. Call Center AI Market - UK
  - 9.4.5.1. UK: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.4.5.2. UK: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.4.5.3. UK: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.4.5.4. UK: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.4.6. Call Center AI Market - France
  - 9.4.6.1. France: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.4.6.2. France: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.4.6.3. France: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.4.6.4. France: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.4.7. Call Center AI Market - Germany
  - 9.4.7.1. Germany: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.4.7.2. Germany: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.4.7.3. Germany: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.4.7.4. Germany: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.4.8. Call Center AI Market - Italy
  - 9.4.8.1. Italy: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.4.8.2. Italy: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.4.8.3. Italy: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.4.8.4. Italy: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.4.9. Call Center AI Market - Spain
  - 9.4.9.1. Spain: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.4.9.2. Spain: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.4.9.3. Spain: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.4.9.4. Spain: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.4.10. Call Center AI Market - Netherlands
  - 9.4.10.1. Netherlands: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.4.10.2. Netherlands: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.4.10.3. Netherlands: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.4.10.4. Netherlands: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.4.11. Call Center AI Market - Russia
  - 9.4.11.1. Russia: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.4.11.2. Russia.: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.4.11.3. Russia: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.4.11.4. Russia: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
9.5. Call Center AI Market - Asia Pacific
- 9.5.1. Asia Pacific: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
- 9.5.2. Asia Pacific: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
- 9.5.3. Asia Pacific: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
- 9.5.4. Asia Pacific: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.5.5. Call Center AI Market - China
  - 9.5.5.1. China: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.5.5.2. China.: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.5.5.3. China: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.5.5.4. China: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.5.6. Call Center AI Market - India
  - 9.5.6.1. India: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.5.6.2. India.: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.5.6.3. India: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.5.6.4. India: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.5.7. Call Center AI Market - Japan
  - 9.5.7.1. Japan: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.5.7.2. Japan.: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.5.7.3. Japan: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.5.7.4. Japan: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.5.8. Call Center AI Market - Malaysia
  - 9.5.8.1. Malaysia: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.5.8.2. Malaysia.: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.5.8.3. Malaysia: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.5.8.4. Malaysia: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.5.9. Call Center AI Market - Indonesia
  - 9.5.9.1. Indonesia: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.5.9.2. Indonesia.: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.5.9.3. Indonesia: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.5.9.4. Indonesia: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.5.10. Call Center AI Market - South Korea
  - 9.5.10.1. South Korea: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.5.10.2. South Korea.: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.5.10.3. South Korea: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.5.10.4. South Korea: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
9.6. Call Center AI Market - Middle East & Africa
- 9.6.1. Middle East & Africa: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
- 9.6.2. Middle East & Africa: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
- 9.6.3. Middle East & Africa: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
- 9.6.4. Middle East & Africa: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.6.5. Call Center AI Market - Saudi Arabia
  - 9.6.5.1. Saudi Arabia: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.6.5.2. Saudi Arabia: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.6.5.3. Saudi Arabia: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.6.5.4. Saudi Arabia: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.6.6. Call Center AI Market - South Africa
  - 9.6.6.1. South Africa: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.6.6.2. South Africa: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.6.6.3. South Africa: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.6.6.4. South Africa: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.6.7. Call Center AI Market - Israel
  - 9.6.7.1. Israel: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.6.7.2. Israel: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.6.7.3. Israel: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.6.7.4. Israel: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.6.8. Call Center AI Market - UAE
  - 9.6.8.1. UAE: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.6.8.2. UAE: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.6.8.3. UAE: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.6.8.4. UAE: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
9.7. Call Center AI Market - Latin America
- 9.7.1. Latin America: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
- 9.7.2. Latin America: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
- 9.7.3. Latin America: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
- 9.7.4. Latin America: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.7.5. Call Center AI Market - Mexico
  - 9.7.5.1. Mexico: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.7.5.2. Mexico: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.7.5.3. Mexico: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.7.5.4. Mexico: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.7.6. Call Center AI Market - Brazil
  - 9.7.6.1. Brazil: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.7.6.2. Brazil: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.7.6.3. Brazil: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.7.6.4. Brazil: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)
- 9.7.7. Call Center AI Market - Argentina
  - 9.7.7.1. Argentina: Call Center AI Market, by Component, 2018 - 2030 (USD Billion)
  - 9.7.7.2. Argentina: Call Center AI Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  - 9.7.7.3. Argentina: Call Center AI Market, by Deployment Model, 2018 - 2030 (USD Billion)
  - 9.7.7.4. Argentina: Call Center AI Market, by Organization Size, 2018 - 2030 (USD Billion)

10. Competitive Landscape

10.1. Expansion and Acquisition Analysis
- 10.1.1. Expansion
- 10.1.2. Acquisitions
10.2. Partnerships/Collaborations/Agreements/Exhibitions

11. Company Profiles

11.1. 8x8
- 11.1.1. Company Overview
- 11.1.2. Financial Performance
- 11.1.3. Product Benchmarking
- 11.1.4. Recent Development
11.2. Avaya
- 11.2.1. Company Overview
- 11.2.2. Financial Performance
- 11.2.3. Product Benchmarking
- 11.2.4. Recent Development
11.3. Artificial Solutions
- 11.3.1. Company Overview
- 11.3.2. Financial Performance
- 11.3.3. Product Benchmarking
- 11.3.4. Recent Development
11.4. Avaamo
- 11.4.1. Company Overview
- 11.4.2. Financial Performance
- 11.4.3. Product Benchmarking
- 11.4.4. Recent Development
11.5. AWS
- 11.5.1. Company Overview
- 11.5.2. Financial Performance
- 11.5.3. Product Benchmarking
- 11.5.4. Recent Development
11.6. Cognigy
- 11.6.1. Company Overview
- 11.6.2. Financial Performance
- 11.6.3. Product Benchmarking
- 11.6.4. Recent Development
11.7. Dialpad
- 11.7.1. Company Overview
- 11.7.2. Financial Performance
- 11.7.3. Product Benchmarking
- 11.7.4. Recent Development
11.8. Google LLC
- 11.8.1. Company Overview
- 11.8.2. Financial Performance
- 11.8.3. Product Benchmarking
- 11.8.4. Recent Development
11.9. IBM Corporation
- 11.9.1. Company Overview
- 11.9.2. Financial Performance
- 11.9.3. Product Benchmarking
- 11.9.4. Recent Development
11.10. Microsoft Corporation
- 11.10.1. Company Overview
- 11.10.2. Financial Performance
- 11.10.3. Product Benchmarking
- 11.10.4. Recent Development
11.11. Nuance Communications
- 11.11.1. Company Overview
- 11.11.2. Financial Performance
- 11.11.3. Product Benchmarking
- 11.11.4. Recent Development
11.12. Oracle Corporation
- 11.12.1. Company Overview
- 11.12.2. Financial Performance
- 11.12.3. Product Benchmarking
- 11.12.4. Recent Development
11.13. SAP
- 11.13.1. Company Overview
- 11.13.2. Financial Performance
- 11.13.3. Product Benchmarking
- 11.13.4. Recent Development
11.14. Ultimate.ai
- 11.14.1. Company Overview
- 11.14.2. Financial Performance
- 11.14.3. Product Benchmarking
- 11.14.4. Recent Development
11.15. Yellow.ai
- 11.15.1. Company Overview
- 11.15.2. Financial Performance
- 11.15.3. Product Benchmarking
- 11.15.4. Recent Development

コールセンターAIの世界市場：シェア、規模、動向、産業分析レポート：コンポーネント別（ソリューション、サービス）、導入モデル別、組織規模別、最終用途産業別、地域別、セグメント別予測（2022年～2030年）

Call Center AI Market Share, Size, Trends, Industry Analysis Report By Component (Solution, Services); By Deployment Model; By Organization Size; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030

目次

第1章イントロダクション

第2章エグゼクティブサマリー

第3章調査手法

第4章世界のコールセンターAI市場の洞察

第5章世界のコールセンターAI市場：コンポーネント別

第6章世界のコールセンターAI市場：導入モデル別

第7章世界のコールセンターAI市場：組織規模別

第8章世界のコールセンターAI市場：最終用途産業別

第9章世界のコールセンターAI市場：地域別

第10章競合情勢

第11章企業プロファイル

List of Figures

Table of Contents

1. Introduction

2. Executive Summary

3. Research Methodology

4. Global Call Center AI Market Insights

5. Global Call Center AI Market, by Component

6. Global Call Center AI Market, by Deployment Model

7. Global Call Center AI Market, by Organization Size

8. Global Call Center AI Market, by End-Use Industry

9. Global Call Center AI Market, by Geography

10. Competitive Landscape

11. Company Profiles

コールセンターAIの世界市場：シェア、規模、動向、産業分析レポート：コンポーネント別（ソリューション、サービス）、導入モデル別、組織規模別、最終用途産業別、地域別、セグメント別予測（2022年～2030年）

Call Center AI Market Share, Size, Trends, Industry Analysis Report By Component (Solution, Services); By Deployment Model; By Organization Size; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

第3章 調査手法

第4章 世界のコールセンターAI市場の洞察

第5章 世界のコールセンターAI市場：コンポーネント別

第6章 世界のコールセンターAI市場：導入モデル別

第7章 世界のコールセンターAI市場：組織規模別

第8章 世界のコールセンターAI市場：最終用途産業別

第9章 世界のコールセンターAI市場：地域別

第10章 競合情勢

第11章 企業プロファイル

List of Figures

Table of Contents

1. Introduction

2. Executive Summary

3. Research Methodology

4. Global Call Center AI Market Insights

5. Global Call Center AI Market, by Component

6. Global Call Center AI Market, by Deployment Model

7. Global Call Center AI Market, by Organization Size

8. Global Call Center AI Market, by End-Use Industry

9. Global Call Center AI Market, by Geography

10. Competitive Landscape

11. Company Profiles

第1章イントロダクション

第2章エグゼクティブサマリー

第3章調査手法

第4章世界のコールセンターAI市場の洞察

第5章世界のコールセンターAI市場：コンポーネント別

第6章世界のコールセンターAI市場：導入モデル別

第7章世界のコールセンターAI市場：組織規模別

第8章世界のコールセンターAI市場：最終用途産業別

第9章世界のコールセンターAI市場：地域別

第10章競合情勢

第11章企業プロファイル