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表紙：コールセンターAIの世界市場レポート 2024年
市場調査レポート
商品コード
1392529

コールセンターAIの世界市場レポート 2024年

Call Center AI Global Market Report 2024
出版日: 受注後更新 | 発行: The Business Research Company | ページ情報: 英文 200 Pages | 納期: 2～10営業日

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本日の銀行送金レート: 1USD=156.76円
コールセンターAIの世界市場レポート 2024年
出版日: 受注後更新
発行: The Business Research Company
ページ情報: 英文 200 Pages
納期: 2～10営業日
  • 全表示
  • 概要
  • 目次
概要

コールセンターAIの市場規模は近年急激に拡大しています。2023年の21億7,000万米ドルから2024年には27億米ドルへと、CAGR24.6％で拡大します。実績期間の成長は、顧客体験の向上、顧客の期待の高まり、顧客とのインタラクション量の増加、コスト効率の必要性、既存システムとの統合に起因しています。

AIベースのインテリジェントなバーチャルアシスタントやチャットボットに対する需要の高まりが、コールセンターAI市場の成長を牽引しています。AIベースのインテリジェントなバーチャルアシスタントとチャットボットは、顧客に計り知れない機会とより良いコミュニケーションを提供する強化されたカスタマーサポートサービスを提供します。COVID-19の流行により、地域や部門を問わず、カスタマーサービスセンターの通話量は飛躍的に増加しています。発信者に一次解決率を与えるため、コンタクトセンターはチャットボット、人工知能、自然言語処理などの自動化技術を導入しています。彼らはまた、電話、電子メール、チャットを減らすために、経験をマッピングし、それらを実装するためにクライアントを支援しています。例えば、機械学習やビッグデータに関する情報を提供する米国のフォーラム、RT insightsによると、チャットボットやバーチャルアシスタントの形をした会話型AIは、2022年末までに1億2,300万人の米国成人、つまり人口の47％が少なくとも月に1回は利用するようになるといわれています。AIベースのインテリジェントなバーチャルアシスタントやチャットボットに対するこうした需要の高まりが、コールセンターAI市場の成長を加速させています。

顧客体験の向上に対する需要の高まりが、今後のコールセンターAI市場の成長を後押しします。カスタマーエクスペリエンスとは、顧客が企業の製品、サービス、ブランドと接する際の全体的な認識と満足度を指します。コールセンターAIは、タスクの自動化、パーソナライズされたサポートの提供、効率性の向上により、カスタマー・エクスペリエンスに活用され、より迅速で正確な対応と高い満足度を実現しています。例えば、2023年1月、米国を拠点とするSaaS（Software-as-a-Service）製品のプロバイダーであるZendeskの「Zendesk Customer Experience Trends Report 2022」によると、企業経営者の60％が、優れたカスタマーサービスを提供することが顧客維持を促し、64％が成長にプラスに働くと考えています。したがって、顧客体験の向上に対する需要の高まりが、コールセンターAI市場の成長に寄与することになります。

2023年のコールセンターAI市場で最大の地域は北米です。アジア太平洋は予測期間中に最も急成長する地域となる見込みです。コールセンターAI市場レポートの対象地域は、アジア太平洋、西欧、東欧、北米、南米、中東、アフリカです。

目次

第1章 エグゼクティブサマリー

第2章 コールセンターAI市場の特徴

第3章 コールセンターAI市場の動向と戦略

第4章 コールセンターAI市場-マクロ経済シナリオ

  • 高インフレが市場に与える影響
  • ウクライナ・ロシア戦争が市場に与える影響
  • COVID-19による市場への影響

第5章 世界のコールセンターAI市場規模と成長

  • 世界のコールセンターAI市場の促進要因と抑制要因
    • 市場の促進要因
    • 市場の抑制要因
  • 世界のコールセンターAI市場規模実績と成長、2018～2023年
  • 世界のコールセンターAI市場規模と成長予測、2023～2028年、2033年

第6章 コールセンターAI市場セグメンテーション

  • 世界のコールセンターAI市場、コンポーネント別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • コンピュータプラットフォーム
  • ソリューション
  • サービス
  • 世界のコールセンターAI市場、展開タイプ別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • クラウド
  • オンプレミス
  • 世界のコールセンターAI市場、業種別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • 銀行、金融サービス、保険（BFSI）
  • 小売とeコマース
  • 電気通信
  • 医療
  • メディアとエンターテイメント
  • 旅行とホスピタリティ
  • その他の業種

第7章 コールセンターAI市場の地域と国分析

  • 世界のコールセンターAI市場、地域別、実績と予測、2018～2023年、2023～2028年、2033年
  • 世界のコールセンターAI市場、国別、実績と予測、2018～2023年、2023～2028年、2033年

第8章 アジア太平洋のコールセンターAI市場

第9章 中国のコールセンターAI市場

第10章 インドのコールセンターAI市場

第11章 日本のコールセンターAI市場

第12章 オーストラリアのコールセンターAI市場

第13章 インドネシアのコールセンターAI市場

第14章 韓国のコールセンターAI市場

第15章 西欧のコールセンターAI市場

第16章 英国のコールセンターAI市場

第17章 ドイツのコールセンターAI市場

第18章 フランスのコールセンターAI市場

第19章 イタリアのコールセンターAI市場

第20章 スペインのコールセンターAI市場

第21章 東欧のコールセンターAI市場

第22章 ロシアのコールセンターAI市場

第23章 北米のコールセンターAI市場

第24章 米国のコールセンターAI市場

第25章 カナダのコールセンターAI市場

第26章 南米のコールセンターAI市場

第27章 ブラジルのコールセンターAI市場

第28章 中東のコールセンターAI市場

第29章 アフリカのコールセンターAI市場

第30章 コールセンターAI市場の競合情勢と企業プロファイル

  • コールセンターAI市場の競合情勢
  • コールセンターAI市場企業プロファイル
    • Artificial Solutions International AB
    • IBM Corporation
    • Microsoft Corporation Inc.
    • Oracle Corporation
    • Amazon Web Services Inc

第31章 世界のコールセンターAI市場の競合ベンチマーキング

第32章 世界のコールセンターAI市場の競合ダッシュボード

第33章 コールセンターAI市場における主要な合併と買収

第34章 コールセンターAI市場の将来展望と可能性分析

第35章 付録

目次
Product Code: r10217

“Call Center AI Global Market Report 2024 ” from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on call center ai market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for call center ai? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? “The call center ai market global report ” from The Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

  • 1) By Component: Computer Platforms; Solutions; Services
  • 2) By Deployment Type: Cloud; On-Premise
  • 3) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI); Retail And E-commerce; Telecom; Healthcare; Media And Entertainment; Travel And Hospitality; Other Industries
  • Companies Mentioned: Artificial Solutions International AB; IBM Corporation; Microsoft Corporation Inc.; Oracle Corporation; Amazon Web Services Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Executive Summary

The call center AI refer to software that helps businesses assign virtual agents for customer support engagements using custom-generated voices The purpose of using AI in call centers is to develop the customer experience and relieve human agents of time and energy spent on simple requests. AI can support customer support representatives be more productive and have engaging and personally satisfying conversations.

The main types of call center AI are computer platforms, solutions, and services. A computing platform is an environment in which software is run. It might be the hardware or the operating system (OS), even a web browser and related application programming interfaces, or other underlying software, on which a computer code runs. Call center AI is deployed on cloud and on-premises modes that are used by various industries such as banking, financial services, and insurance (BFSI), retail and e-commerce, telecom, healthcare, media and entertainment, travel and hospitality, and other industries.

The call center AI market research report is one of a series of new reports from The Business Research Company that provides call center ai market statistics, including call center AI industry global market size, regional shares, competitors with a call center AI market share, detailed call center ai market segments, market trends and opportunities, and any further data you may need to thrive in the call center AI industry. This call center AI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The call center ai market size has grown exponentially in recent years. It will grow from $2. 17 billion in 2023 to $2. 7 billion in 2024 at a compound annual growth rate (CAGR) of 24. 6%. The growth in the historic period can be attributed to customer experience improvement, rise in customer expectations, growing volume of customer interactions, cost efficiency imperative, integration with existing systems. .

The call center ai market size is expected to see exponential growth in the next few years. It will grow to $6. 75 billion in 2028 at a compound annual growth rate (CAGR) of 25. 8%. The growth in the forecast period can be attributed to personalization of customer interactions, enhanced sentiment analysis, focus on accessibility features, evolving customer communication preferences, multi-channel support. . Major trends in the forecast period include increased adoption of virtual assistants and chatbots, conversational ai for natural language processing, voice biometrics for authentication, continuous learning and adaptability, enhanced call analytics and reporting, integration with crm systems. .

Rising demand for AI-based intelligent virtual assistants and chatbots are driving the growth of the call center AI market. AI-based intelligent virtual assistants and chatbots provide enhanced customer support services that offer immense opportunities and better communications to clients. The epidemic of COVID-19 has resulted in an exponential increase in call volumes at customer service centers across geographies and sectors. To give callers first contact resolution, contact centers have implemented automation techniques such as chatbots, artificial intelligence, and natural language processing. They are also mapping experiences and assisting clients in implementing them to reduce calls, emails, and chats. For instance, according to RT insights, a United States forum that provides information on machine learning and big data, conversational AI in the form of chatbots or virtual assistants will be utilized at least once a month by 123 million US adults, or 47% of the population by the end of 2022. Such rising demand for AI-based intelligent virtual assistants and chatbots is accelerating the call center AI market growth.

The increasing demand for enhanced customer experience will propel the growth of the call center AI market going forward. Customer experience refers to the overall perception and satisfaction a customer has when interacting with a company's products, services, and brand throughout their journey. Call center AI is used to customer experience by automating tasks, providing personalized support, and improving efficiency, resulting in faster, more accurate responses and higher satisfaction levels. For instance, in January 2023, according to the Zendesk Customer Experience Trends Report 2022, a US-based provider of software-as-a-service products, 60% of business owners believe that providing good customer service encourages client retention, and 64% believe it has a positive effect on growth. Therefore, the increasing demand for enhanced customer experience will contribute to the growth of the call center AI market.

Technology advancement is a key trend gaining popularity in the call center AI market. Introducing new technologies helps the market grow and provides an enhanced experience to the clients. For instance, in September 2021, Google introduced the beta launch of Dialogflow CX, the latest version of the company's suite for building conversational experiences that includes a set of new abilities for advanced virtual agents. The product is launched and available as a part of Google's Contact Centre AI. Dialogflow CX is a conversation management system that works across a variety of platforms, including mobile, online, smart devices, chatbots, interactive voice response systems, messaging applications, and more. The previous version of the product provided a standard agent as compared to the newer version which provides an advanced agent with paid enhanced features such as extended audio input/output.

Major companies operating in the call center AI market focus on product innovation, such as AI chat services, to enhance customer interactions and optimize operational efficiency. AI chat service refers to the use of artificial intelligence-powered chatbots and virtual agents to engage with customers and provide automated, text-based support. For instance, in January 2023, SoftBank Corp., a Japan-based telecom and IT operator company, launched the AI Chat service for internal use. It is introduced for internal use, so all SoftBank employees can utilize generative AI for their work more proactively and safely in a secure environment. SoftBank employees will be able to fully utilize this AI service in a safe environment so they can perform their existing tasks better and boost their efficiency and productivity by, such as creating documents and making translations.

In July 2021, Nice, an Israel-based technology company, acquired ContactEngine for an undisclosed amount. Through this acquisition, Nice's CXone suite of customer experience solutions includes ContactEngine's contact center AI technologies, and users in field service and call centers can gain from the acquisition of ContactEngine. ContactEngine is a UK-based conversational AI technology that enables brands to proactively engage customers in conversations that fulfill business objectives.

Major companies operating in the in the call center ai market report are: Artificial Solutions International AB, IBM Corporation, Microsoft Corporation Inc., Oracle Corporation,Amazon Web Services Inc.,SAP SE, Google LLC,Avaya Holdings Corp.,NICE Ltd., Nuance Communications Inc.,Zendesk Inc., EdgeVerve Systems Ltd., Pypestream,Avaamo Technologies Pvt. Ltd., Jio Haptik Technologies Ltd.,Amazon Web Services, Genesys Telecommunications Laboratories Inc.,Verint Systems Inc.,Salesforce Inc.,Twilio Inc.,Five9 Inc.,Talkdesk Inc.,Alvaria Inc.,Pegasystems Inc.,Freshworks Inc.,ujet. cx,Sharpen Technologies Inc.,LivePerson Inc.,Inference Solutions Pty Ltd,Ada Support Inc.

North America was the largest region in the call center AI market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center ai market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the call center ai market report are: Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The call center AI market includes revenues earned by entities by providing conversational AI and chatbots services, proactive conversational AI, interactive voice response (IVR) knowledge management, self-service analytics. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified)).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Table of Contents

1. Executive Summary

2. Call Center AI Market Characteristics

3. Call Center AI Market Trends And Strategies

4. Call Center AI Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Call Center AI Market Size and Growth

  • 5.1. Global Call Center AI Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Call Center AI Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Call Center AI Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Call Center AI Market Segmentation

  • 6.1. Global Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Computer Platforms
  • Solutions
  • Services
  • 6.2. Global Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Cloud
  • On-Premises
  • 6.3. Global Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Banking, Financial Services, And Insurance (BFSI)
  • Retail And E-commerce
  • Telecom
  • Healthcare
  • Media And Entertainment
  • Travel And Hospitality
  • Other Industries

7. Call Center AI Market Regional And Country Analysis

  • 7.1. Global Call Center AI Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Call Center AI Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Call Center AI Market

  • 8.1. Asia-Pacific Call Center AI Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8. 4. Asia-Pacific Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Call Center AI Market

  • 9.1. China Call Center AI Market Overview
  • 9.2. China Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9. 4. China Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Call Center AI Market

  • 10.1. India Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Call Center AI Market

  • 11.1. Japan Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.2. Japan Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Call Center AI Market

  • 12.1. Australia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Call Center AI Market

  • 13.1. Indonesia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Call Center AI Market

  • 14.1. South Korea Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.2. South Korea Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Call Center AI Market

  • 15.1. Western Europe Call Center AI Market Overview
  • 15.2. Western Europe Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15. 4. Western Europe Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Call Center AI Market

  • 16.1. UK Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Call Center AI Market

  • 17.1. Germany Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Call Center AI Market

  • 18. 5. France Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18. 6. France Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18. 7. France Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Call Center AI Market

  • 19. 9. Italy Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.10. Italy Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.11. Italy Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Call Center AI Market

  • 20.13. Spain Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.14. Spain Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.15. Spain Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Call Center AI Market

  • 21.1. Eastern Europe Call Center AI Market Overview
  • 21.2. Eastern Europe Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21. 4. Eastern Europe Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Call Center AI Market

  • 22.1. Russia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Call Center AI Market

  • 23.1. North America Call Center AI Market Overview
  • 23.2. North America Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23. 4. North America Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Call Center AI Market

  • 24.1. USA Call Center AI Market Overview
  • 24.2. USA Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24. 4. USA Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Call Center AI Market

  • 25.1. Canada Call Center AI Market Overview
  • 25.2. Canada Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25. 4. Canada Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Call Center AI Market

  • 26.1. South America Call Center AI Market Overview
  • 26.2. South America Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26. 4. South America Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Call Center AI Market

  • 27.1. Brazil Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Call Center AI Market

  • 28.1. Middle East Call Center AI Market Overview
  • 28.2. Middle East Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28. 4. Middle East Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Call Center AI Market

  • 29.1. Africa Call Center AI Market Overview
  • 29.2. Africa Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29. 4. Africa Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Call Center AI Market Competitive Landscape And Company Profiles

  • 30.1. Call Center AI Market Competitive Landscape
  • 30.2. Call Center AI Market Company Profiles
    • 30.2.1. Artificial Solutions International AB
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1. 4. Financial Performance
    • 30.2.2. IBM Corporation
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2. 4. Financial Performance
    • 30.2.3. Microsoft Corporation Inc.
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3. 4. Financial Performance
    • 30.2. 4. Oracle Corporation
      • 30.2. 4.1. Overview
      • 30.2. 4.2. Products and Services
      • 30.2. 4.3. Strategy
      • 30.2. 4. 4. Financial Performance
    • 30.2. 5. Amazon Web Services Inc
      • 30.2. 5.1. Overview
      • 30.2. 5.2. Products and Services
      • 30.2. 5.3. Strategy
      • 30.2. 5. 4. Financial Performance

31. Global Call Center AI Market Competitive Benchmarking

32. Global Call Center AI Market Competitive Dashboard

33. Key Mergers And Acquisitions In The Call Center AI Market

34. Call Center AI Market Future Outlook and Potential Analysis

  • 34.1 Call Center AI Market In 2028 - Countries Offering Most New Opportunities
  • 34.2 Call Center AI Market In 2028 - Segments Offering Most New Opportunities
  • 34. 3 Call Center AI Market In 2028 - Growth Strategies
    • 34.3.1 Market Trend Based Strategies
    • 34.3.2 Competitor Strategies

35. Appendix

  • 35.1. Abbreviations
  • 35.2. Currencies
  • 35.3. Historic And Forecast Inflation Rates
  • 35. 4. Research Inquiries
  • 35. 5. The Business Research Company
  • 35. 6. Copyright And Disclaimer