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コールセンターAIの市場規模、シェア、動向分析レポート：コンポーネント別、用途別、展開別、企業規模別、チャネル別、最終用途別、地域別、セグメント別予測、2025年～2030年

Call Center AI Market Size, Share & Trends Analysis Report By Component, By Application (Predictive Call Routing, Journey Orchestration), By Deployment, By Enterprise Size, By Channel, By End Use, By Region, And Segment Forecasts, 2025 - 2030

出版日
ページ情報
英文 100 Pages
納期
2～10営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=144.06円
コールセンターAIの市場規模、シェア、動向分析レポート：コンポーネント別、用途別、展開別、企業規模別、チャネル別、最終用途別、地域別、セグメント別予測、2025年～2030年
出版日: 2024年11月21日
発行: Grand View Research
ページ情報: 英文 100 Pages
納期: 2～10営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

コールセンターAI市場の成長と動向

Grand View Research, Inc.の最新レポートによると、世界のコールセンターAI市場規模は2030年までに70億8,000万米ドルに達し、2025～2030年のCAGRは23.8％を記録すると予測されています。

最近の人工知能（AI）の進歩に伴い、企業はこの技術を顧客サービス機能に活用し、サービスを電子メールやメッセージングからAIを搭載したチャットボットに移行して、顧客体験とエンゲージメントを向上させています。インテリジェント・バーチャル・アシスタント（IVA）やチャットボットなどのAI技術は、見込み客に割引やクーポンの機会を提供し、人間の営業担当者が取引を成立させるために重要なパーソナルタッチを提供できるようにします。

同様に、AIはコールセンターの担当者に顧客に関する過去のデータや洞察を提供し、貴重なアップセルやクロスセルの機会を提供できるようにすることができます。例えば、2023年6月、スウェーデンの多国籍企業で、家具、キッチン用品、家庭用品などの販売と設計を行うInter IKEA Systems B.V.は、コールセンターの従業員をインテリア・デザイン・アドバイザーに変身させるためのトレーニングを開始しました。同社はさらに、通常の顧客サービスのために、人工知能技術に対応したボット「ビリー」を構築しました。

コールセンターによるハイブリッドビジネスモデルの採用は、有望な市場成長機会を記載しています。ハイブリッドモデルは、セルフサービスと業務自動化を促進すると期待されています。AI対応チャットボットの導入は、顧客の簡単な質問やFAQへの対応を支援するため、人間のエージェントはより複雑な問題に従事することができ、コンタクトセンターは顧客中心のアプローチを提供し、業務を改善することができます。COVID-19の登場により、企業はAI対応のハイブリッド・エコシステムの導入を余儀なくされ、このシステムの有効性は予測期間中に有望な成長機会を提供すると期待されています。

エージェントは、すべてのチャネルで統合されたAIとボットを使用し、純粋にオムニチャネルのAI搭載コールセンターを作成することができます。AIソフトウェアは、待ち時間を短縮し、顧客サービスを向上させ、顧客満足度を高めることができます。コールセンターAI産業の主要競合は、競合を維持するために他の組織と協力することで顧客サービスを向上させています。

例えば、2021年3月、Jio Haptik Technologies Limitedは、顧客との関係を改善するソフトウェアを作成するサービス指向のCRMを扱う著名企業の1つであるZendeskとの協業を発表しました。この取り組みを通じて、Jio Haptik Technologies Limitedは、AIを活用した自動化と人間の労働力を組み合わせることで、顧客体験を変革します。Zendeskを利用している企業にとって、Jio Haptik Technologies Limitedは顧客サービスの最前線となり、定型的な問い合わせを自動化し、対応時間を短縮します。

北米が最大の市場シェアを持ち、予測期間を通じてその優位性を維持すると予想されます。急速な技術進歩、同市場における世界ベンダーの存在、同地域におけるAIソリューションの採用増加などが、市場成長を促進する要因となっています。アジア太平洋は、分析やレポート、カスタマールーティング、クラウド＆リモートベースのセンターなど、コールセンターソリューションの絶え間ない技術進歩により急成長しています。中国、インド、日本のような国々は、企業の運用支出の削減と音声分析と音声認識技術への投資の増加により、コールセンター業務の変革の要件を促進します。

コールセンターAI市場レポートハイライト

  • 北米は、コールセンターAI技術の早期導入により、同市場で最も高いシェアを占めると予想されます。スマートフォンの普及とコールセンターの技術進歩が、同地域全体での採用を促進しています。
  • BFSI産業は、AI対応アプリケーション提供の最前線にいます。このセクターは、AI対応のインテリジェントなチャットボットの使用を開拓し、顧客体験を再定義しています。これらのチャットボットは顧客と連携し、複数のバックエンドタスクを自動化するインターフェースを記載しています。
  • 世界中でスマートフォンユーザーの普及が進んでいるため、予測期間中、電話セグメントが最大の市場規模を占めると予想されます。消費者の大多数がこのモードを好むのは、より良いユーザー体験を提供できるからです。
  • COVID-19の流行により、地域や国を問わず通話量が急激に増加しています。旅行や医療に関する情報を提供するセンターの通話量は、ここ数年で大幅に増加しています。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 コールセンターAI市場の変数、動向、範囲

  • 市場イントロダクション/系統展望
  • 産業バリューチェーン分析
  • 市場力学
    • 市場促進要因分析
    • 市場抑制要因分析
    • 産業の機会
    • 産業の課題
  • コールセンターAI市場分析ツール
    • ポーターの分析
    • PESTEL分析

第4章 コールセンターAI市場：コンポーネント別、推定・動向分析

  • セグメントダッシュボード
  • コールセンターAI市場：コンポーネント変動分析、2024年と2030年
  • ソリューション
  • サービス

第5章 コールセンターAI市場：用途別、推定・動向分析

  • セグメントダッシュボード
  • コールセンターAI市場：用途変動分析、2024年と2030年
  • 予測コールルーティング
  • ジャーニーオーケストレーション
  • 品質管理
  • 感情分析
  • 労働力管理と先進的スケジュール管理
  • その他

第6章 コールセンターAI市場：展開別、推定・動向分析

  • セグメントダッシュボード
  • コールセンターAI市場：展開変動分析、2024年と2030年
  • クラウド
  • オンプレミス

第7章 コールセンターAI市場：企業規模別、推定・動向分析

  • セグメントダッシュボード
  • コールセンターAI市場：企業規模変動分析、2024年と2030年
  • 大企業
  • 中小企業

第8章 コールセンターAI市場： チャネル別、推定・動向分析

  • セグメントダッシュボード
  • コールセンターAI市場：チャネル変動分析、2024年と2030年
  • 電話
  • ソーシャルメディア
  • チャット
  • メールまたはテキスト
  • Webサイト

第9章 コールセンターAI市場：最終用途別、推定・動向分析

  • セグメントダッシュボード
  • コールセンターAI市場：最終用途変動分析、2024年と2030年
  • BFSI
  • ITと通信
  • 医療
  • 小売・eコマース
  • エネルギー・公益事業
  • 旅行・ホスピタリティ
  • その他

第10章 コールセンターAI市場：地域別、推定・動向分析

  • コールセンターAI市場シェア、地域別、2024年と2030年
  • 北米
    • コンポーネント別、2017～2030年
    • 用途別、2017～2030年
    • 展開別、2017～2030年
    • 企業規模別、2017～2030年
    • チャネル別、2017～2030年
    • 最終用途別、2017～2030年
    • 米国
    • カナダ
    • メキシコ
  • 欧州
    • コンポーネント別、2017～2030年
    • 用途別、2017～2030年
    • 展開別、2017～2030年
    • 企業規模別、2017～2030年
    • チャネル別、2017～2030年
    • 最終用途別、2017～2030年
    • 英国
    • ドイツ
    • フランス
  • アジア太平洋
    • コンポーネント別、2017～2030年
    • 用途別、2017～2030年
    • 展開別、2017～2030年
    • 企業規模別、2017～2030年
    • チャネル別、2017～2030年
    • 最終用途別、2017～2030年
    • 中国
    • 日本
    • インド
    • 韓国
    • オーストラリア
  • ラテンアメリカ
    • コンポーネント別、2017～2030年
    • 用途別、2017～2030年
    • 展開別、2017～2030年
    • 企業規模別、2017～2030年
    • チャネル別、2017～2030年
    • 最終用途別、2017～2030年
    • ブラジル
  • 中東・アフリカ
    • コンポーネント別、2017～2030年
    • 用途別、2017～2030年
    • 展開別、2017～2030年
    • 企業規模別、2017～2030年
    • チャネル別、2017～2030年
    • 最終用途別、2017～2030年
    • サウジアラビア
    • アラブ首長国連邦
    • 南アフリカ

第11章 競合情勢

  • 主要市場参入企業による最近の動向と影響分析
  • 企業分類
  • 企業の市場ポジショニング
  • 企業ヒートマップ分析
  • 戦略マッピング
  • 企業プロファイル
    • Amazon Web Services, Inc.
    • Avaya LLC
    • Cognigy
    • Five9, Inc.
    • Genesys
    • Google Cloud
    • IBM Corporation
    • LivePerson
    • Microsoft
    • Nuance Communications
図表

List of Tables

  • Table 1. Call center AI - Industry snapshot & key buying criteria, 2017 - 2030
  • Table 2. Global call center AI market, 2017 - 2030 (USD Million)
  • Table 3. Global call center AI market estimates and forecasts by region, 2017 - 2030 (USD Million)
  • Table 4. Global call center AI market estimates and forecast by component, 2017 - 2030 (USD Million)
  • Table 5. Global call center AI market estimates and forecast by application, 2017 - 2030 (USD Million)
  • Table 6. Global call center AI market estimates and forecast by deployment, 2017 - 2030 (USD Million)
  • Table 7. Global call center AI market estimates and forecast by enterprise size, 2017 - 2030 (USD Million)
  • Table 8. Global call center AI market estimates and forecast by channel, 2017 - 2030 (USD Million)
  • Table 9. Global call center AI market estimates and forecast by end use, 2017 - 2030 (USD Million)
  • Table 10. Call center AI market estimates and forecast by component, 2017 - 2030 (USD Million)
  • Table 11. Call center AI market estimates and forecast by solution, 2017 - 2030 (USD Million)
  • Table 12. Call center AI market estimates and forecast by services, 2017 - 2030 (USD Million)
  • Table 13. Call center AI market estimates and forecast by services, 2017 - 2030 (USD Million)
  • Table 14. Call center AI market estimates and forecast by professional services, 2017 - 2030 (USD Million)
  • Table 15. Call center AI market estimates and forecast by managed services, 2017 - 2030 (USD Million)
  • Table 16. Call center AI market estimates and forecast by professional services, 2017 - 2030 (USD Million)
  • Table 17. Call center AI market estimates and forecast by training and consulting, 2017 - 2030 (USD Million)
  • Table 18. Call center AI market estimates and forecast by system integration and implementations, 2017 - 2030 (USD Million)
  • Table 19. Call center AI market estimates and forecast by support and maintenance, 2017 - 2030 (USD Million)
  • Table 20. Call center AI market estimates and forecast by application, 2017 - 2030 (USD Million)
  • Table 21. Call center AI market estimates and forecast by predictive Call routing, 2017 - 2030 (USD Million)
  • Table 22. Call center AI market estimates and forecast by journey orchestration, 2017 - 2030 (USD Million)
  • Table 23. Call center AI market estimates and forecast by quality management, 2017 - 2030 (USD Million)
  • Table 24. Call center AI market estimates and forecast by sentiment analysis, 2017 - 2030 (USD Million)
  • Table 25. Call center AI market estimates and forecast by workforce management & advanced scheduling, 2017 - 2030 (USD Million)
  • Table 26. Call center AI market estimates and forecast by others, 2017 - 2030 (USD Million)
  • Table 27. Call center AI market estimates and forecast by deployment, 2017 - 2030 (USD Million)
  • Table 28. Call center AI market estimates and forecast by cloud, 2017 - 2030 (USD Million)
  • Table 29. Call center AI market estimates and forecast by on-premises, 2017 - 2030 (USD Million)
  • Table 30. Call center AI market estimates and forecast by enterprise size, 2017 - 2030 (USD Million)
  • Table 31. Call center AI market estimates and forecast by large enterprises, 2017 - 2030 (USD Million)
  • Table 32. Call center AI market estimates and forecast by SMEs, 2017 - 2030 (USD Million)
  • Table 33. Call center AI market estimates and forecast by end use, 2017 - 2030 (USD Million)
  • Table 34. Call center AI market estimates and forecast by BFSI, 2017 - 2030 (USD Million)
  • Table 35. Call center AI market estimates and forecast, by IT & telecommunication, 2017 - 2030 (USD Million)
  • Table 36. Call center AI market estimates and forecast, by healthcare, 2017 - 2030 (USD Million)
  • Table 37. Call center AI market estimates and forecast, by retail & e-commerce, 2017 - 2030 (USD Million)
  • Table 38. Call center AI market estimates and forecast, by energy & utilities, 2017 - 2030 (USD Million)
  • Table 39. Call center AI market estimates and forecast, by travels & hospitality, 2017 - 2030 (USD Million)
  • Table 40. Call center AI market estimates and forecast, by others, 2017 - 2030 (USD Million)
  • Table 41. North America Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 42. North America call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 43. North America call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 44. North America call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 45. North America call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 46. North America call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 47. North America call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 48. U.S. Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 49. U.S. call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 50. U.S. call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 51. U.S. call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 52. U.S. call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 53. U.S. call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 54. U.S. call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 55. Canada Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 56. Canada call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 57. Canada call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 58. Canada call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 59. Canada call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 60. Canada call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 61. Canada call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 62. Mexico Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 63. Mexico call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 64. Mexico call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 65. Mexico call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 66. Mexico call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 67. Mexico call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 68. Mexico call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 69. Europe Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 70. Europe call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 71. Europe call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 72. Europe call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 73. Europe call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 74. Europe call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 75. Europe call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 76. U.K. Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 77. U.K. call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 78. U.K. call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 79. U.K. call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 80. U.K. call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 81. U.K. call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 82. U.K. call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 83. Germany Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 84. Germany call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 85. Germany call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 86. Germany call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 87. Germany call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 88. Germany call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 89. Germany call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 90. France Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 91. France call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 92. France call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 93. France call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 94. France call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 95. France call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 96. France call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 97. Asia Pacific Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 98. Asia Pacific call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 99. Asia Pacific call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 100. Asia Pacific call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 101. Asia Pacific call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 102. Asia Pacific call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 103. Asia Pacific call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 104. China Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 105. China call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 106. China call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 107. China call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 108. China call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 109. China call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 110. China call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 111. Japan Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 112. Japan call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 113. Japan call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 114. Japan call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 115. Japan call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 116. Japan call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 117. Japan call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 118. India Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 119. India call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 120. India call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 121. India call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 122. India call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 123. India call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 124. India call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 125. South Korea Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 126. South Korea call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 127. South Korea call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 128. South Korea call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 129. South Korea call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 130. South Korea call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 131. South Korea call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 132. Australia Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 133. Australia call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 134. Australia call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 135. Australia call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 136. Australia call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 137. Australia call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 138. Australia call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 139. Latin America Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 140. Latin America call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 141. Latin America call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 142. Latin America call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 143. Latin America call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 144. Latin America call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 145. Latin America call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 146. Brazil Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 147. Brazil call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 148. Brazil call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 149. Brazil call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 150. Brazil call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 151. Brazil call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 152. Brazil call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 153. MEA Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 154. MEA call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 155. MEA call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 156. MEA call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 157. MEA call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 158. MEA call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 159. MEA call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 160. KSA Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 161. KSA call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 162. KSA call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 163. KSA call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 164. KSA call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 165. KSA call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 166. KSA call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 167. UAE Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 168. UAE call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 169. UAE call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 170. UAE call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 171. UAE call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 172. UAE call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 173. UAE call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 174. South Africa Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 175. South Africa call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 176. South Africa call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 177. South Africa call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 178. South Africa call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 179. South Africa call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 180. South Africa call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)

List of Figures

  • Fig. 1 Call center AI Market Segmentation
  • Fig. 2 Market Research Process
  • Fig. 3 Technology Landscape
  • Fig. 4 Information Procurement
  • Fig. 5 Primary Research Pattern
  • Fig. 6 Market Research Approaches
  • Fig. 7 Parent Market Analysis
  • Fig. 8 Data Analysis Models
  • Fig. 9 Market Formulation and Validation
  • Fig. 10 Data Validating & Publishing
  • Fig. 11 Market Snapshot
  • Fig. 12 Competitive Landscape Snapshot
  • Fig. 13 Call center AI Market: Industry Value Chain Analysis
  • Fig. 14 Market driver relevance analysis (Current & future impact)
  • Fig. 15 Market restraint relevance analysis (Current & future impact)
  • Fig. 16 Call center AI Market: PORTER's Analysis
  • Fig. 17 Call center AI Market: PESTEL Analysis
  • Fig. 18 Call center AI Market: Component Outlook Key Takeaways (USD Million)
  • Fig. 19 Call center AI Market: Component Movement Analysis 2024 & 2030 (USD Million)
  • Fig. 20 Solution Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 21 Services Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 22 Call center AI Market: Application Outlook Key Takeaways (USD Million)
  • Fig. 23 Call center AI Market: Application Movement Analysis 2024 & 2030 (USD Million)
  • Fig. 24 Predictive Call Routing Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 25 Journey Orchestration Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 26 Quality Management Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 27 Sentiment Analysis Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 28 Workforce Management & Advanced Scheduling Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 29 Others Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 30 Call center AI Market: Deployment Outlook Key Takeaways (USD Million)
  • Fig. 31 Call center AI Market: Deployment Movement Analysis 2024 & 2030 (USD Million)
  • Fig. 32 Cloud Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 33 On-premises Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 34 Call center AI Market: Enterprise Size Outlook Key Takeaways (USD Million)
  • Fig. 35 Call center AI Market: Enterprise Size Movement Analysis 2024 & 2030 (USD Million)
  • Fig. 36 Large Enterprises Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 37 SMEs Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 38 Call center AI Market:End Use Outlook Key Takeaways (USD Million)
  • Fig. 39 Call center AI Market:End Use Movement Analysis 2024 & 2030 (USD Million)
  • Fig. 40 BFSI Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 41 IT & Telecommunication Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 42 Healthcare and Life Sciences Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 43 Retail & E-commerce Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 44 Energy & Utilities Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 45 Travel & Hospitalities Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 46 Others Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 47 Call center AI Market: Channel Outlook Key Takeaways (USD Million)
  • Fig. 48 Call center AI Market: Channel Movement Analysis 2024 & 2030 (USD Million)
  • Fig. 49 Phone Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 50 Social Media Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 51 Chat Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 52 Email or Text Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 53 Website Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 54 Call center AI Market Revenue, by Region, 2024 & 2030 (USD Million)
  • Fig. 55 Regional Marketplace: Key Takeaways
  • Fig. 56 call center AI market: Regional outlook, 2024 & 2030 (USD Million)
  • Fig. 57 North America Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 58 US Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 59 Canada Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 60 Mexico Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 61 Europe Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 62 UK Call center AI Market Estimates and Forecasts, 2017 - 2030) (USD Million)
  • Fig. 63 Germany Call center AI Market Estimates and Forecasts, (2017 - 2030) (USD Million)
  • Fig. 64 France Call center AI Market Estimates and Forecasts, (2017 - 2030) (USD Million)
  • Fig. 65 Asia Pacific Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Fig. 66 China Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 67 Japan Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 68 India Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 69 Australia Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 70 South Korea Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 71 Latin America Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 72 Brazil Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 73 MEA Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 74 UAE Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 75 South Africa Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 76 KSA Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 77 Key Company Categorization
  • Fig. 78 Strategic Framework
目次
Product Code: GVR-4-68039-957-9

Call Center AI Market Growth & Trends:

The global call center AI market size is expected to reach USD 7.08 billion by 2030, registering a CAGR of 23.8% from 2025 to 2030, according to a new report by Grand View Research, Inc. With recent advances in artificial intelligence (AI), companies are using this technology in their customer service function, shifting their services from email or messaging to AI-powered chatbots to improve customer experience and engagement. AI technologies, such as intelligent virtual assistants (IVAs) and chatbots, can engage prospects with savings or coupon opportunities, permitting human sales representatives to offer that all-important personal touch to close the deal.

Similarly, AI can provide historical data and insights about a customer to call center agents, allowing them to offer valuable up-selling and cross-selling opportunities. For instance, in June 2023, Inter IKEA Systems B.V., a Swedish multinational company that sells and designs furniture, kitchen appliances, home accessories, and others, initiated the training of its call center employees to transform them into interior design advisors. The company further built an artificial intelligence technology-enabled bot named Billie for regular customer services.

The adoption of hybrid business models by call centers offers promising market growth opportunities. Hybrid models are expected to facilitate self-service and automation of business practices. The implementation of AI-enabled chatbots aids in dealing with simple customer questions and FAQs, thus freeing human agents to engage in more complex problems, enabling contact centers to offer a customer-centric approach and improve operations. The onset of COVID-19 forced companies to deploy AI-enabled hybrid ecosystems, and the system's effectiveness is expected to offer promising growth opportunities over the forecast period.

Agents can use AI and bots integrated across all channels and create a genuinely omnichannel AI-powered call center. AI software can reduce waiting time, improve customer service, and increase customer satisfaction. Key competitors in the call center AI industry are improving customer service by collaborating with other organizations to stay competitive.

For instance, in March 2021, Jio Haptik Technologies Limited announced a collaboration with Zendesk, one of the prominent companies dealing in service-oriented CRM that creates software to improve customer relationships. Through this initiative, Jio Haptik Technologies Limited will transform its customer experience by combining AI-powered automation with human labor. For companies using Zendesk, Jio Haptik Technologies Limited will serve as the frontline of customer service, automating routine inquiries and reducing response time.

North America is expected to have the largest market share and maintain its dominance throughout the forecast period. Rapid technological advancements, the presence of global vendors in the market, and the region's increasing adoption of AI solutions are some factors driving market growth. The Asia-Pacific region is growing rapidly due to constant technological advancements in call center solutions, such as analytics and reporting, customer routing, and cloud & remote-based centers. Countries like China, India, and Japan will drive the requirement for transformation in call center operations due to reduced enterprises' operational expenditure and raised investments in speech analytics and voice recognition technologies.

Call Center AI Market Report Highlights:

  • North America is expected to account for the highest share in the market due to the region's early adoption of call center AI technologies. Increasing smartphone adoption and technological advances in call centers are fueling adoption across the region
  • The BFSI industry is at the forefront of delivering AI-enabled applications. The sector is pioneering the use of AI-enabled intelligent chatbots and redefining the customer experience. These chatbots work with their customers to provide an interface to automate multiple back-end tasks
  • Due to the increasing penetration of smartphone users worldwide, the phone segment is expected to hold the largest market size during the forecast period. Majority of the consumers prefer this mode because it provides a better user experience
  • The COVID-19 pandemic has resulted in an exponential increase in call volumes across regions and countries. Call volumes at centers that provide travel and healthcare information have increased significantly in the past few years

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation and Scope
  • 1.2. Market Definitions
  • 1.3. Research Methodology
    • 1.3.1. Information Procurement
    • 1.3.2. Information or Data Analysis
    • 1.3.3. Market Formulation & Data Visualization
    • 1.3.4. Data Validation & Publishing
  • 1.4. Research Scope and Assumptions
    • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. Call Center AI Market Variables, Trends, & Scope

  • 3.1. Market Introduction/Lineage Outlook
  • 3.2. Industry Value Chain Analysis
  • 3.3. Market Dynamics
    • 3.3.1. Market Drivers Analysis
    • 3.3.2. Market Restraints Analysis
    • 3.3.3. Industry Opportunities
    • 3.3.4. Industry Challenges
  • 3.4. Call Center AI Market Analysis Tools
    • 3.4.1. Porter's Analysis
      • 3.4.1.1. Bargaining power of the suppliers
      • 3.4.1.2. Bargaining power of the buyers
      • 3.4.1.3. Threats of substitution
      • 3.4.1.4. Threats from new entrants
      • 3.4.1.5. Competitive rivalry
    • 3.4.2. PESTEL Analysis
      • 3.4.2.1. Political landscape
      • 3.4.2.2. Economic and Social landscape
      • 3.4.2.3. Technological landscape
      • 3.4.2.4. Environmental landscape
      • 3.4.2.5. Legal landscape

Chapter 4. Call Center AI Market: Component Estimates & Trend Analysis

  • 4.1. Segment Dashboard
  • 4.2. Call Center AI Market: Component Movement Analysis, 2024 & 2030 (USD Million)
  • 4.3. Solution
    • 4.3.1. Solution Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 4.4. Services
    • 4.4.1. Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 4.4.2. Professional Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 4.4.2.1. Professional Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 4.4.2.2. Training & Consulting Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
        • 4.4.2.2.1. Training & Consulting Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 4.4.2.3. System Integration & Implementations Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
        • 4.4.2.3.1. System Integration & Implementations Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 4.4.2.4. Support & Maintenance Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
        • 4.4.2.4.1. Support & Maintenance Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 4.4.3. Managed Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 4.4.3.1. Managed Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 5. Call Center AI Market: Application Estimates & Trend Analysis

  • 5.1. Segment Dashboard
  • 5.2. Call Center AI Market: Application Movement Analysis, 2024 & 2030 (USD Million)
  • 5.3. Predictive Call Routing
    • 5.3.1. Predictive Call Routing Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 5.4. Journey Orchestration
    • 5.4.1. Journey Orchestration Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 5.5. Quality Management
    • 5.5.1. Quality Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 5.6. Sentiment Analysis
    • 5.6.1. Sentiment Analysis Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 5.7. Workforce Management & Advanced Scheduling
    • 5.7.1. Workforce Management & Advanced Scheduling Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 5.8. Others
    • 5.8.1. Others Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 6. Call Center AI Market: Deployment Estimates & Trend Analysis

  • 6.1. Segment Dashboard
  • 6.2. Call Center AI Market: Deployment Movement Analysis, 2024 & 2030 (USD Million)
  • 6.3. Cloud
    • 6.3.1. Cloud Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 6.4. On-premises
    • 6.4.1. On-premises Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 7. Call Center AI Market: Enterprise Size Estimates & Trend Analysis

  • 7.1. Segment Dashboard
  • 7.2. Call Center AI Market: Enterprise Size Movement Analysis, 2024 & 2030 (USD Million)
  • 7.3. Large Enterprises
    • 7.3.1. Large Enterprises Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 7.4. SMEs
    • 7.4.1. SMEs Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 8. Call Center AI Market: Channel Estimates & Trend Analysis

  • 8.1. Segment Dashboard
  • 8.2. Call Center AI Market: Channel Movement Analysis, 2024 & 2030 (USD Million)
  • 8.3. Phone
    • 8.3.1. Phone Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 8.4. Social Media
    • 8.4.1. Social Media Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 8.5. Chat
    • 8.5.1. Chat Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 8.6. Email or Text
    • 8.6.1. Email or Text Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 8.7. Website
    • 8.7.1. Website Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 9. Call Center AI Market: End Use Estimates & Trend Analysis

  • 9.1. Segment Dashboard
  • 9.2. Call Center AI Market: End Use Movement Analysis, 2024 & 2030 (USD Million)
  • 9.3. BFSI
    • 9.3.1. BFSI Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.4. IT & Telecommunication
    • 9.4.1. IT & Telecommunication Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.5. Healthcare
    • 9.5.1. Healthcare Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.6. Retail & E-commerce
    • 9.6.1. Retail & E-commerce Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.7. Energy & Utilities
    • 9.7.1. Energy & Utilities Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.8. Travel & Hospitality
    • 9.8.1. Travel & Hospitality Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.9. Others
    • 9.9.1. Others Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 10. Call Center AI Market: Regional Estimates & Trend Analysis

  • 10.1. Call Center AI Market Share, By Region, 2024 & 2030 (USD Million)
  • 10.2. North America
    • 10.2.1. North America Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 10.2.2. North America Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 10.2.3. North America Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
    • 10.2.4. North America Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 10.2.5. North America Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 10.2.6. North America Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
    • 10.2.7. North America Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.2.8. U.S.
      • 10.2.8.1. U.S. Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.2.8.2. U.S. Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.2.8.3. U.S. Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.2.8.4. U.S. Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.2.8.5. U.S. Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.2.8.6. U.S. Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.2.8.7. U.S. Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.2.9. Canada
      • 10.2.9.1. Canada Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.2.9.2. Canada Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.2.9.3. Canada Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.2.9.4. Canada Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.2.9.5. Canada Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.2.9.6. Canada Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.2.9.7. Canada Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.2.10. Mexico
      • 10.2.10.1. Mexico Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.2.10.2. Mexico Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.2.10.3. Mexico Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.2.10.4. Mexico Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.2.10.5. Mexico Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.2.10.6. Mexico Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.2.10.7. Mexico Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
  • 10.3. Europe
    • 10.3.1. Europe Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 10.3.2. Europe Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 10.3.3. Europe Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
    • 10.3.4. Europe Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 10.3.5. Europe Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 10.3.6. Europe Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
    • 10.3.7. Europe Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.3.8. U.K.
      • 10.3.8.1. U.K. Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.3.8.2. U.K. Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.3.8.3. U.K. Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.3.8.4. U.K. Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.3.8.5. U.K. Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.3.8.6. U.K. Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.3.8.7. U.K. Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.3.9. Germany
      • 10.3.9.1. Germany Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.3.9.2. Germany Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.3.9.3. Germany Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.3.9.4. Germany Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.3.9.5. Germany Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.3.9.6. Germany Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.3.9.7. Germany Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.3.10. France
      • 10.3.10.1. France Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.3.10.2. France Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.3.10.3. France Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.3.10.4. France Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.3.10.5. France Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.3.10.6. Frace Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.3.10.7. Frace Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
  • 10.4. Asia Pacific
    • 10.4.1. Asia Pacific Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 10.4.2. Asia Pacific Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 10.4.3. Asia Pacific Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
    • 10.4.4. Asia Pacific Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 10.4.5. Asia Pacific Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 10.4.6. Asia Pacific Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
    • 10.4.7. Asia Pacific Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.4.8. China
      • 10.4.8.1. China Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.4.8.2. China Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.4.8.3. China Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.4.8.4. China Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.4.8.5. China Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.4.8.6. China Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.4.8.7. China Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.4.9. Japan
      • 10.4.9.1. Japan Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.4.9.2. Japan Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.4.9.3. Japan Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.4.9.4. Japan Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.4.9.5. Japan Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.4.9.6. Japan Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.4.9.7. Japan Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.4.10. India
      • 10.4.10.1. India Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.4.10.2. India Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.4.10.3. India Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.4.10.4. India Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.4.10.5. India Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.4.10.6. India Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.4.10.7. India Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.4.11. South Korea
      • 10.4.11.1. South Korea Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.4.11.2. South Korea Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.4.11.3. South Korea Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.4.11.4. South Korea Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.4.11.5. South Korea Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.4.11.6. South Korea Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.4.11.7. South Korea Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.4.12. Australia
      • 10.4.12.1. Australia Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.4.12.2. Australia Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.4.12.3. Australia Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.4.12.4. Australia Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.4.12.5. Australia Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.4.12.6. Australia Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.4.12.7. Australia Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
  • 10.5. Latin America
    • 10.5.1. Latin America Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 10.5.2. Latin America Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 10.5.3. Latin America Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
    • 10.5.4. Latin America Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 10.5.5. Latin America Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 10.5.6. Latin America Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
    • 10.5.7. Latin America Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.5.8. Brazil
      • 10.5.8.1. Brazil Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.5.8.2. Brazil Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.5.8.3. Brazil Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.5.8.4. Brazil Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.5.8.5. Brazil Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.5.8.6. Brazil Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.5.8.7. Brazil Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
  • 10.6. Middle East and Africa
    • 10.6.1. Middle East and Africa Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 10.6.2. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 10.6.3. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
    • 10.6.4. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 10.6.5. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 10.6.6. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
    • 10.6.7. Middle East and Africa Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.6.8. KSA
      • 10.6.8.1. KSA Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.6.8.2. KSA Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.6.8.3. KSA Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.6.8.4. KSA Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.6.8.5. KSA Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.6.8.6. KSA Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.6.8.7. KSA Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.6.9. UAE
      • 10.6.9.1. UAE Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.6.9.2. UAE Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.6.9.3. UAE Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.6.9.4. UAE Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.6.9.5. UAE Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.6.9.6. UAE Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.6.9.7. UAE Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.6.10. South Africa
      • 10.6.10.1. South Africa Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.6.10.2. South Africa Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.6.10.3. South Africa Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.6.10.4. South Africa Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.6.10.5. South Africa Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.6.10.6. South Africa Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.6.10.7. South Africa Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)

Chapter 11. Competitive Landscape

  • 11.1. Recent Developments & Impact Analysis by Key Market Participants
  • 11.2. Company Categorization
  • 11.3. Company Market Positioning
  • 11.4. Company Heat Map Analysis
  • 11.5. Strategy Mapping
  • 11.6. Company Profiles
    • 11.6.1. Amazon Web Services, Inc.
      • 11.6.1.1. Participant's Overview
      • 11.6.1.2. Financial Performance
      • 11.6.1.3. Product Benchmarking
      • 11.6.1.4. Recent Developments
    • 11.6.2. Avaya LLC
      • 11.6.2.1. Participant's Overview
      • 11.6.2.2. Financial Performance
      • 11.6.2.3. Product Benchmarking
      • 11.6.2.4. Recent Developments
    • 11.6.3. Cognigy
      • 11.6.3.1. Participant's Overview
      • 11.6.3.2. Financial Performance
      • 11.6.3.3. Product Benchmarking
      • 11.6.3.4. Recent Developments
    • 11.6.4. Five9, Inc.
      • 11.6.4.1. Participant's Overview
      • 11.6.4.2. Financial Performance
      • 11.6.4.3. Product Benchmarking
      • 11.6.4.4. Recent Developments
    • 11.6.5. Genesys
      • 11.6.5.1. Participant's Overview
      • 11.6.5.2. Financial Performance
      • 11.6.5.3. Product Benchmarking
      • 11.6.5.4. Recent Developments
    • 11.6.6. Google Cloud
      • 11.6.6.1. Participant's Overview
      • 11.6.6.2. Financial Performance
      • 11.6.6.3. Product Benchmarking
      • 11.6.6.4. Recent Developments
    • 11.6.7. IBM Corporation
      • 11.6.7.1. Participant's Overview
      • 11.6.7.2. Financial Performance
      • 11.6.7.3. Product Benchmarking
      • 11.6.7.4. Recent Developments
    • 11.6.8. LivePerson
      • 11.6.8.1. Participant's Overview
      • 11.6.8.2. Financial Performance
      • 11.6.8.3. Product Benchmarking
      • 11.6.8.4. Recent Developments
    • 11.6.9. Microsoft
      • 11.6.9.1. Participant's Overview
      • 11.6.9.2. Financial Performance
      • 11.6.9.3. Product Benchmarking
      • 11.6.9.4. Recent Developments
    • 11.6.10. Nuance Communications
      • 11.6.10.1. Participant's Overview
      • 11.6.10.2. Financial Performance
      • 11.6.10.3. Product Benchmarking
      • 11.6.10.4. Recent Developments