食品テイクアウト・デリバリー：米国市場の動向と機会 (第3版)

米国の食品テイクアウト・デリバリー市場の売上高は現在、7,270億米ドルの規模に達し、2028年まで年平均5.1%で成長すると予測されています。

当レポートでは、米国国内の食品テイクアウト・デリバリー市場の動向について分析し、昨今の市場の主な傾向や、総売上高の推移 (2018～2023年) と予測 (2024～2028年)、施設の種類別飲食店 (フルサービスレストラン、クイックサービスレストラン、ファーストカジュアルレストランなど) および消費形態別 (店内飲食、テイクアウト、デリバリー) の詳細動向、消費者の人口構造や心理動向、購入・利用手段や包装材の傾向、といった情報を取りまとめてお届けいたします。

目次

第1章 エグゼクティブサマリー

第2章 最近の実績的動向：パンデミックからインフレ時代まで

• ハイライト
• オンラインでの食料品購入活動の活発化
  • 食料品のショッピング頻度：対面 vs. オンライン (2023年)
  • 食事キット配達サービスの利用
• 外食
  • 消費者の外食の抑制傾向 (2021年・2022年)
  • 2023年の動向：インフレと習慣の変化からの出現
• 食品テイクアウト・デリバリーおよびインスタント食品のオプション：2021年・2022年の活動
• 間食と健康的な食習慣
  • 2021～2022年の動向
  • 間食習慣の変化 (2023年)
• COVID-19への曝露に関する懸念は残る
  • 実績的動向：パンデミックを自分や家族・友人の健康上の脅威と考える
  • COVID-19の変異株に関する懸念
  • 将来のパンデミック発生の可能性に対する懸念
  • インフルエンザとCOVID-19の予防接種
  • 一部の消費者は公共の場でマスクを着用し、人混みを避け続けている
• パンデミックによる個人への悪影響
  • 精神的および身体的健康への影響
  • ネガティブな精神状態の報告
  • 精神的および身体的健康への影響は継続中
  • ストレスレベルと食品・飲料の消費への影響
• 仕事の習慣への影響
  • 働き方の継続的な変化 (2021～2022年)
  • 在宅勤務 (2023年)
  • 仕事の習慣 (2024年)
• 旅行習慣の変化
• 価格上昇：サプライチェーンの逼迫からインフレまで
  • 多くの消費者が、インフレーションや食品価格の高騰を気にしている
  • 消費者の大多数は食品価格の上昇に気付いており、多くの人が購入の決定を変えている
  • 消費者は食品購入の決定において価格をより重要視している
  • 家計費の削減

第3章 概要と市場動向

• ハイライト
• 利便性：忙しい消費者にとっての最大のセールスポイント
• 米国のオンライン食料品購入は他国に比べてかなり遅れているが、調理済み食品にはチャンスがある
• 非接触型取引とデジタルプリペイドが消費者に浸透
• レストラン、食料品店、食事キットの購入の境界線が曖昧に
  • ミールキットや半製品惣菜／冷凍食品を提供するレストランの見通し
  • 食料品やレストラン商品を配達するサードパーティ・デリバリー会社
• 家庭向けの食品分量：テイクアウト・デリバリーオプションの中心
• 朝食 vs. ランチ vs. ディナー vs. オフピーク時間
• ピーク時の注文を、サードパーティーや「ゴーストキッチン」によって補完する可能性
• 店内での飲食体験を活用した、テイクアウトの販売促進
• 労働力・供給の不足とコストの上昇により、自動配達やロボット作業員のテストが加速化
• インスタント食品はかつては不健康な食品を意味していたが、レストランの食品は (少なくとも認識上は) より健康的になり、クリーンラベルの特徴を強調するようになった。
• 間食の動向
  • 消費者の大半は毎日スナックを食べている
  • 好まれるスナックの種類
  • 食事の「スナック化」
  • 消費者が一日中スナックを食べるとき
  • 消費者が朝と夕方/深夜に食べるスナック
• 直販業者および宅配業者
  • レディミールでニッチな健康食品市場に取り組むDTC (直販) 企業
  • インスタント食品デリバリーサービス：新鮮で健康な食品を強調
  • 特定の人口層を標的とする
  • 地元や地域の食事宅配会社：地元の食材を重視し、全国規模の業者と競争することが多い
  • 特別な食事や減量プランに合わせた、カスタマイズされた食事の配達
• 市場機会：児童・家族向けのテイクアウト・デリバリーオプションの拡大
• 市場機会：食料品店やコンビニエンスストアから調理済み食事を迅速に注文できる手段
• 市場機会：レストランや小売店からの食品デリバリーやテイクアウトは、高齢者や障害を持つ消費者の食事の選択肢を広げることができる
• 市場機会：マルチチャネル販売と究極の利便性のためのオプションの拡大
• 市場機会：自動配送はレストランや小売業者のコスト削減につながる
  • ドローン配送
  • ロボット配送
  • 自動運転車 (AV) 配送
• 市場機会：収益増加のための変動/動的価格設定
• 市場機会：ドライブスルーなどのための人工知能 (AI)
• 市場機会：「ゴーストキッチン」または「ダークキッチン」によるキャパシティ問題への対応

第4章 市場規模と予測

• ハイライト
• フードサービスの総収益：店舗の種類別
  • 調査範囲
  • 過去の実績
  • 将来予測
• フードサービスの収益 (店内飲食と店外飲食)
  • 範囲
  • 実績的動向
  • 予報
• 食品テイクアウト・デリバリー市場
• 食品テイクアウト・デリバリー市場 (小売業者のカテゴリー別)
• サードパーティ・デリバリーの売上高

第5章 購入方法

• ハイライト
• テイクアウト用の店頭購入
  • レストランでの注文
  • 食料品店/小売店での注文
• サードパーティ発注 vs. 社内発注
  • 店内での購入 (テイクアウトまたはデリバリー)
  • テイクアウト/デリバリー用のサードパーティ・レストラン購入
  • サードパーティ小売業者の注文
• オンライン・モバイル注文
  • レストランでの注文
  • 食料品店での注文
• 電話での注文：小規模な独立系レストランや、高齢の消費者にとって依然として重要である

第6章 消費者の利用動向

• ハイライト
• 食品テイクアウト・デリバリー方法の利用状況 (過去12ヶ月間)
• 食品テイクアウト・デリバリー頻度 (過去3ヶ月間)
• 食品テイクアウト・デリバリーの現在の頻度：12ヶ月前との比較
• 食品テイクアウト・デリバリーの習慣：今後12ヶ月間に予想される変化
• 食品テイクアウト/デリバリーを注文する理由
  • レストランのデリバリー
  • レストランのテイクアウト
  • 小売店からの調理済み食品
  • 食事配達サービス
• レストランの利用状況：食事の種類別、時間帯別、サービス別
  • レストランへの訪問頻度
  • ファミリーレストランとステーキハウス
  • ファーストフードとドライブインレストラン
  • 高級レストラン
  • その他のレストラン
• レストラン・コンビニエンスストア・食料品店への支出額
  • ファミリーレストランとステーキハウス
  • ファーストフードとドライブインレストラン
  • 高級レストラン
  • その他のレストラン
  • コンビニエンスストア
  • 食品店・食料品店・ウェアハウス/ホールセールクラブ
• レストランのデリバリー用Webサイト/アプリの使用

第7章 食品テイクアウト・デリバリー市場の参入企業

• ハイライト
• サードパーティのテイクアウト/デリバリーサービス
  • DoorDash
  • Grubhub
  • Uber Eats
• アグリゲーター、予約サイト、レビューサイト
  • FoodBoss
  • OpenTable
  • Tripadvisor
  • Yelp
• クイックサービスレストラン (QSR)
  • Domino's Pizza
  • Starbucks
  • McDonald's
• ファストカジュアルレストラン
  • Panera Bread
  • Chipotle Mexican Grill
• フルサービスレストラン
  • Darden Restaurants (Olive Garden and LongHorn Steakhouse)
  • Dine Brands Global (Applebee's and IHOP)
  • Bloomin' Brands (Bonefish Grill, Carrabba's Italian Grill, and Outback Steakhouse)
• 小売店 (食料品店、スーパーマーケット、量販店、ウェアハウスクラブ、コンビニエンスストアなど)
  • Kroger
  • Walmart
  • Costco
  • 7-Eleven
• 直接販売業者およびその他の食事提供者 (生活協同組合、ファーマーズマーケット、デリバリー企業など)
  • Factor 75
  • Daily Harvest
  • Fresh N Lean
  • Sakara Life

第8章 包装の動向

• ハイライト
• フードサービス・テイクアウト・デリバリーで使用される包装の種類
  • クイックサービスレストラン
  • ファストカジュアルレストラン
  • フルサービスレストラン
  • その他のフードサービス施設 (施設内食堂、宿泊・ホスピタリティ施設、スポーツ・リクレーション施設など)
  • 小売店 (食料品店、コンビニエンスストア、ウェアハウスクラブ、量販店など)
  • その他の小売業者 (生活協同組合、ファーマーズマーケット、直販業者、通信販売/配送企業など)
• 持続可能性の問題
• 容器や再利用可能パッケージの持参
• 安全・安心のための不正開封防止包装
• パンデミック中のサプライチェーンの混乱と、フードサービス用包装材価格の上昇
• 包装と持続可能性に関する消費者の考え方
  • 環境に対する姿勢
  • 持続可能性についての考え
  • 持続可能なライフスタイルの実践の重要性
  • 家庭での使い捨て食器の使用
  • レストランやコーヒーショップでの容器持参プログラム
  • 包装と食品廃棄物に関する意見

第9章 消費者の人口統計

• ハイライト
• レストランのテイクアウト/デリバリーと店内調理済み食事の利用動向：男女別
• 若い消費者は、店内調理済み食事や、レストランのデリバリーを利用する傾向が高い
• 低所得層の消費者は店で調理済みの食事を食べることが多いが、高所得層はレストランのデリバリーをより容易に利用できる
• 店内調理済み食事やレストランのデリバリーは、白人以外の消費者に利用される可能性が高い
• 子供を持つ消費者は、インスタント食品オプションを選択する理由が多い
• 調理済み食事やレストランのデリバリーの利用は、教育水準の低い消費者や現在大学生の間で高い
• 米国におけるレストランのテイクアウト/デリバリーと店内調理済み食事の利用動向：地域別
• 都市化の動向：人口密集地域に住む消費者は、レストランのデリバリーを利用する可能性が最も高いこ

第10章 消費者心理

• ハイライト
• 食品特性に関する優先順位
• 間食の習慣
• 女性は食事や健康についてより関心を持ち、料理をする傾向があるため、調理済みの食事の販売がより困難となる。
• 高齢の消費者は健康に最も関心があり、食事の準備に多くの時間をかける
• 非白人消費者は一般的に、健康と食品に関する懸念が強い　
• 家庭内に子供がいる親と消費者

This Packaged Facts report analyses the $727 billion food carryout and delivery market. Food carryout and delivery sales are projected to grow at an average rate of 5.1% annually through 2028.

Food carryout in this report is that which is ordered for off-premise consumption (e.g., to-go, in-store pickup, curbside pickup, and drive-thru). Delivery includes food ordered by phone, internet, mobile apps, and other channels, and then transported by in-house and third-party services, or shipped.

The carryout and delivery market includes foodservice operations, as well as sales of site-cooked/prepared, ready-to-eat, or ready-to-heat - in the case of refrigerated or frozen prepared foods that have already been cooked - single-serve and family-sized foods and beverages. Items in this report are often sold by retailers in a "grab-and-go" format, although foods and beverages that are made-to-order or packaged by consumers (e.g., pack your own salad at a salad bar) and taken off premises are included. Non-foodservice venues include:

• convenience stores
• direct sellers
• discount grocers
• farmers' markets
• grocery stores
• home delivery and mail order companies
• mass merchandisers
• third-party/off-premises entities preparing or delivering food on behalf of these venues (e.g., ghost kitchens and third-party delivery services such as Instacart or Grubhub)
• warehouse clubs

All restaurant food ordered for carryout or delivery is included in the foodservice category since it is generally ready-to-eat and consumed on-demand; however, retailers sell a wide variety of prepared fresh and frozen foods, many of which are not made by the store (or a contracted "ghost kitchen") in question and are thus not included. Store prepared/cooked items in single-serve portions or family portions that are eaten off-premises and are analogous to a restaurant meal are included, such as:

• items sold at sandwich/salad/soup bars
• fresh prepared meals sold via direct marketers/mail order companies/delivery companies in single servings or family servings that are ready-to-eat or ready-to-heat, including refrigerated items and items that are flash-frozen for shipment
• items sold at sushi bars
• items sold at hot food bars
• pizza (both whole pies and individual slices)
• rotisserie and fried chicken (often sold by the piece, as a whole bird, or in family meal containers)
• single-serve, ready-to-eat items (e.g., small cups of fresh cut fruit packed by the store and wrapped sandwiches)

This Packaged Facts report analyzes the dynamics of the current landscape of the food carryout and delivery market. Consumer demographics, perceptions, motivations, and behavior are examined as pertaining to food, diet choice, and use of food carryout and delivery options. Overall food and health habits and attitudes are also surveyed.

Total foodservice revenues are provided in billion dollars from 2018 to 2023, and projected from 2024 through 2028. Foodservice revenues are also segmented by type of establishment (eating and drinking places, which includes full-service restaurants, fast food restaurants, fast casual restaurants, other eating and drinking places; and other foodservice establishments) and by dine-in vs. off-premises dining (dine-in, carryout, and delivery).

This report also provides sales for the food carryout and delivery market in billion dollars from 2018 to 2023 and forecast from 2024 through 2028, segmented by carryout and delivery.

Table of Content

CHAPTER 1: EXECUTIVE SUMMARY

Foodservice Outlook

Technological Advances in Robots, Drones, AI, Apps, and Variable Pricing Will Change the Ordering Experience

Foodservice Packaging Opportunities: Sustainability and Functionality

Key Consumer Trends

Scope

Food Carryout and Delivery Definition

CHAPTER 2: RECENT HISTORICAL TRENDS FROM THE PANDEMIC TO THE INFLATION ERA

HIGHLIGHTS

BOOSTED ONLINE GROCERY SHOPPING ACTIVITY

Frequency of Grocery Shopping in 2023: In-Person vs. Online

• Figure 2-1. Frequency of Buying Groceries In-Person and Online,

Use of Meal Kit Delivery Services

Figure 2-2. Changes in Ordering Meal Kits during the Pandemic, 2021 - 2022 (percent of consumers)

DINING OUT

• Consumers Were Still Holding off on Dining Out in 2021 and

Figure 2-3. Restaurant Eating Habits, 2021 - 2022 (percent of consumers)

2023 Trends Result from Inflation and Changed Habits

• FOOD CARRYOUT AND DELIVERY AND CONVENIENCE FOOD OPTIONS - ACTIVITY IN 2021 AND

Figure 2-4. Restaurant Habits Continue to Be Affected by the Pandemic, 2021 - 2022 (percent of consumers)

Figure 2-5. Using Convenience Food Options during the Pandemic, 2022 (percent of consumers)

SNACKING AND HEALTHY EATING HABITS

• Trends from 2021 to

Table 2-1. Coronavirus Eating Habits: "Because of the coronavirus, I am eating more...", 2021 (percent of consumers)

Figure 2-6. Coronavirus Habits in Snacking, Eating Frequency, and Eating "Comfort" Foods, 2021 - 2022 (percent of consumers)

Figure 2-7. Coronavirus Habits in Eating Fresh Produce and Processed Foods, 2021 - 2022 (percent of consumers)

• Changes to Snacking Habits in

Table 2-2. Current Snacking Activity Compared to Pre-Pandemic Levels, 2023 (percent of consumers)

CONCERNS ABOUT COVID-19 EXPOSURE HAVE REMAINED

Historical Trends: Considering the Pandemic a Health Threat Personally or to Family/Friends

Table 2-3. Coronavirus Health Concerns: "I am concerned about...", 2020 - 2021 (percent of consumers)

Table 2-4. Coronavirus Health Concerns: "I am concerned about...", 2022 - 2023 (percent of consumers)

Figure 2-8. COVID-19 Statistics, January 20, 2024 -

Figure 2-9. COVID-19 Statistics, 2020 -

Concerns about COVID-19 Variants

Figure 2-10. Concerns about the Delta/Omicron Variant and Future Variants of COVID-19, 2021 - 2023 (percent of consumers)

Concerns about Future Potential Pandemic Outbreaks

Table 2-5. Future Potential Pandemic Outbreak Concerns, 2023 (percent of consumers)

Vaccination for the Flu and COVID-19

Table 2-6. Consumer Vaccination Plans, 2023 (percent of consumers)

Table 2-7. Consumer Vaccination Rates, 2024 (percent of consumers)

Some Consumers Are Continuing to Wear Masks in Public and to Avoid Crowds

Table 2-8. Consumer Habits Regarding Masks, Crowds, and Testing for COVID-19, 2024 (percent of consumers)

NEGATIVE PERSONAL EFFECTS OF THE PANDEMIC

• Mental and Physical Health Effects in

Figure 2-11. Changes in Mental and Physical Symptoms during the Pandemic, 2022 (percent of consumers)

• Reporting Negative Mental States in

Figure 2-12. Current Feelings on Mental and Physical Symptoms Compared to "Normal" or Preferred Level, 2023 (percent of consumers)

• Continuing Mental and Physical Health Effects in

Table 2-9. Current Feelings on Mental and Physical Symptoms Compared to "Normal" or Preferred Level, 2024 (percent of consumers)

Stress Levels and Impact on Food/Beverage Consumption

• Figure 2-13. Stress Levels and Impact of Stress on Healthfulness of Food/Beverage Consumption,
• Figure 2-14. Impact of Food Consumption on Mental or Emotional Well-Being,

EFFECTS ON WORK HABITS

• Changes to Work Patterns Continued in 2021 and

Figure 2-15. Coronavirus Changes to Work Patterns, 2021 - 2022 (percent of consumers)

• Working from Home in

Work from Home Ability and Frequency

Table 2-10. Ability to Work from Home and Frequency of Remote Work, 2023 (percent of consumers)

Working at a Co-Working Space or Working from Home

Table 2-11. Working at a Co-Working Space or Working from Home, 2023 (percent of consumers)

Table 2-12. Consumer Rating of Experiences Working at a Co-Working Space or Working from Home, 2023 (percent of consumers who have ever had each experience)

Table 2-13. Consumer Opinions on Working at a Co-Working Space or Working from Home, 2023 (percent of employed consumers)

• Work Habits in

Typical Work Weeks

Table 2-14. Where Time Is Spent during a Typical Work Week, 2024 (percent of employed consumers)

Typical Work Arrangements

Figure 2-16. Typical Work Arrangements (Fully Remote, Hybrid, and Traditional), 2024 (percent of employed consumers)

CHANGES TO TRAVEL HABITS

Table 2-15. Changes in Work and Leisure Travel Activity, 2024 (percent of consumers)

RISING PRICES: FROM SUPPLY CHAIN CRUNCHES TO INFLATION

Table 2-16. Consumer Concerns about Rising Food Prices, 2021 - 2024 (percent of consumers)

The Vast Majority of Consumers Have Noticed the Rising Cost of Food, and Many Are Changing Their Purchasing Decisions

• Figure 2-17. Noticing the Rising Cost of Food and Beverages over the Past Year,
• Figure 2-18. Impact of Rising Costs on Food/Beverage Purchasing,
• Consumers Find Price More Important for Food Purchase Decisions in
• Figure 2-19. Purchase Drivers for Food and Beverage Purchase Decisions,

Cutting Back on Household Expenses

Table 2-17. Consumers Cutting Back on Household Expenses in the Last 12 Months, 2022 (percent of consumers)

Table 2-18. Types of Household Expenses Cut Back on in the Last 12 Months, 2022 (percent of consumers)

Table 2-19. Consumer Spending on "Extras", 2023 - 2024 (percent of consumers)

CHAPTER 3: OVERVIEW & MARKET TRENDS

HIGHLIGHTS

CONVENIENCE THE ULTIMATE SELLING POINT FOR BUSY CONSUMERS

US ONLINE GROCERY SHOPPING WELL BEHIND OTHER COUNTRIES, BUT THERE ARE OPPORTUNITIES FOR PREPARED MEALS

CONTACTLESS TRANSACTIONS AND DIGITAL PRE-PAYMENT HAVE LANDED WITH CONSUMERS

BLURRING THE LINES BETWEEN RESTAURANT, GROCERY, AND MEAL KIT PURCHASES

Prospects for Restaurants Offering Meal Kits and Take-and-Make/Heat-and-Eat Meals

Third-Party Delivery Companies Delivering Grocery and Restaurant Items

Figure 3-1. Uber Eats Commercial Demonstrating Many Items Available for Order

FAMILY MEAL PORTIONS AS THE FOCUS OF CARRYOUT AND DELIVERY OPTIONS

BREAKFAST VS. LUNCH VS. DINNER VS. NON-PEAK HOURS

Figure 3-2. Wendy's Promoting Breakfast with In-App Offer for Rewards Members

ORDERS AT PEAK DINING HOURS CAN BE SUPPLEMENTED BY THIRD-PARTIES OR "GHOST KITCHENS"

USING DINE-IN EXPERIENCES TO BOOST TAKEOUT SALES

Figure 3-3. Buy a Meal for Dine-In, Get a $6 Entree To-Go

LABOR AND SUPPLY SHORTAGES AND RISING COSTS HAVE ACCELERATED TESTING OF AUTOMATED DELIVERY AND ROBOTIC WORKERS

CONVENIENCE USED TO MEAN UNHEALTHY FOODS, BUT RESTAURANT FOODS ARE GETTING HEALTHIER (AT LEAST BY PERCEPTION) AND EVEN EMPHASIZING CLEAN LABEL TRAITS

Figure 3-4. Fast Casual Restaurant Offerings that Appeal to Niche Diet Preferences Available As a Digital Exclusive

Figure 3-5. Tips for "Wholesome Habits" at a Full-Service Restaurant

SNACKING TRENDS

Most Consumers Snack Daily

• Figure 3-6. Frequency of and Reasons for Snacking,

Preferred Types of Snacks

Table 3-1. Preferred Types of Snacks, 2023 (percent of consumers)

"Snackification" of Meals

When Consumers Snack Throughout the Day

• Figure 3-7. When Consumers Eat Meals and Snacks,

What Consumers Snack on in the Morning and the Evening/Late Night

• Figure 3-8. What Consumers Eat for Snacks in the Morning and Evening/Late Night,

DIRECT SELLERS AND HOME DELIVERY COMPANIES

DTC Companies Tackling Niche Health Food Markets with Prepared Meals

Table 3-2. Selected Meal Delivery Services by Date Founded, Services Offered, and Geographic Area Served

Convenient Meal Delivery Services Emphasizing Freshness and Healthy Foods

Figure 3-9. Meal Delivery Service Also Offers Chats with Registered Dieticians to Support Nutrition Goals

Figure 3-10. Meal Delivery Service Focused on "Whole-Food Nutrition" for "Transformation"

Figure 3-11. Meal Plans That Are Convenient and Prepared with the Best Quality Ingredients

Figure 3-12. Chef-Crafted Meatless Meals in Minutes that Make Eating More Veggies Something to Look Forward To

Figure 3-13. Meal Delivery Service Promotes Healthy Diets That Contain Whole, Unprocessed Ingredients

Targeting Specialized Demographics

Figure 3-14. Specialty Meal Delivery Service for the Needs of Seniors

Local and Regional Meal Delivery Companies Often Emphasize Local Ingredients and Compete with National Providers

Customized Meal Delivery Catering to Special Diets and Weight Loss Plans

Figure 3-15. Customized Meal Delivery Service Allows Customers to Choose Portion Sizes of Each Selected Item

Figure 3-16. Pick Your Meals a La Carte, Get on a Meal Plan for Specific Goals, or Order Cooked Food by the Pound for Home Meal Preparation

OPPORTUNITY: EXPANSION OF CARRYOUT AND DELIVERY OPTIONS FOR CHILDREN AND FAMILIES

Figure 3-17. Delivered to Your Door: Fresh and Healthy Meals for Children

Figure 3-18. Meal Delivery Service Targets Families with Babies, Toddlers, and Older Kids

Figure 3-19. Kid's Menu Options Expanding

OPPORTUNITY: EXPEDITED AVENUES FOR ORDERING PREPARED MEALS FROM GROCERY AND CONVENIENCE STORES

OPPORTUNITY: MEAL DELIVERY AND CARRYOUT FROM RESTAURANTS AND RETAIL STORES CAN EXPAND FOOD OPTIONS FOR OLDER AND DISABLED CONSUMERS

OPPORTUNITY: MULTI-CHANNEL SALES AND EXPANDING OPTIONS FOR ULTIMATE CONVENIENCE

OPPORTUNITY: AUTONOMOUS DELIVERY CAN SAVE RESTAURANTS AND RETAILERS MONEY

Drone Delivery

Figure 3-20. Drone Pilot Program for Restaurant Delivery

Robot Delivery

Figure 3-21. Robot Food Delivery Is Active on Some College Campuses

Autonomous Vehicle (AV) Delivery

OPPORTUNITY: VARIABLE/DYNAMIC PRICING FOR HIGHER REVENUE

OPPORTUNITY: ARTIFICIAL INTELLIGENCE FOR DRIVE-THRUS AND MORE

OPPORTUNITY: "GHOST KITCHENS" OR "DARK KITCHENS" TO MEET CAPACITY CHALLENGES

CHAPTER 4: MARKET SIZE & FORECAST

HIGHLIGHTS

TOTAL FOODSERVICE REVENUES BY TYPE OF ESTABLISHMENT

Scope

Historical Trends

Table 4-1. Foodservice Revenues by Type of Establishment, 2018-2023 (billion dollars)

Forecast

Table 4-2. Foodservice Revenues by Type of Establishment, 2023, 2024P-2028P (billion dollars)

FOODSERVICE REVENUES BY DINE-IN VS. OFF-PREMISES DINING

Scope

Historical Trends

Table 4-3. Foodservice Revenues by Dine-in, Carryout, and Delivery, 2018-2023 (billion dollars)

Forecast

Table 4-4. Foodservice Revenues by Dine-in, Carryout, and Delivery, 2023, 2024P-2028P (billion dollars)

FOOD CARRYOUT AND DELIVERY MARKET

Scope

Historical Trends

Table 4-5. Food Carryout & Delivery Historical Market, 2018-2023 (billion dollars)

Forecast

Table 4-6. Food Carryout & Delivery Forecast, 2023, 2024P-2028P (billion dollars)

FOOD CARRYOUT AND DELIVERY MARKET BY RETAILER CATEGORY

Figure 4-1. Food Carryout and Delivery Market by Retailer Category, 2023 (percent)

THIRD-PARTY DELIVERY SALES

Figure 4-2. Food Delivery Market by Delivery Type, 2023 (percent)

CHAPTER 5: PURCHASE METHODS

HIGHLIGHTS

IN-PERSON PURCHASES FOR CARRYOUT

Restaurant Orders

Grocery/Retailer Orders

Figure 5-1. Prepared Food Options Available For Carryout at Costco

THIRD-PARTY ORDERING VS. IN-HOUSE ORDERING

In-House Purchases for Takeout or Delivery

Third-Party Restaurant Purchases for Takeout or Delivery

Figure 5-2. Domino's Promotion Takes Aim at Third-Party Delivery Apps for Surprise Delivery Fees

Third-Party Retailer Ordering

ONLINE & MOBILE ORDERING

Restaurant Ordering

Figure 5-3. In-House Online Platform Allows Users to Order for Delivery or Carryout

Figure 5-4. Mobile App Allows Ordering and Reordering, Real-Time Drive Time, and Estimated Wait Times for Dine-In

Grocery Ordering

Figure 5-5. Different Delivery Speeds Available to Meet Various Customer Needs

PHONE ORDERING REMAINS IMPORTANT FOR SMALL, INDEPENDENT RESTAURANTS & OLDER CONSUMERS

CHAPTER 6: CONSUMER USE TRENDS

HIGHLIGHTS

USE OF FOOD CARRYOUT AND DELIVERY METHODS IN THE LAST 12 MONTHS

Table 6-1. Consumer Use of Food Ordering Methods in the Last 12 Months, 2024 (percent of consumers)

FREQUENCY OF FOOD CARRYOUT AND DELIVERY HABITS IN THE LAST 3 MONTHS

Table 6-2. Consumer Frequency of Food Ordering Methods in the Last 3 Months, 2024 (percent of consumers who have used each method in the last 12 months)

FREQUENCY OF FOOD CARRYOUT AND DELIVERY HABITS NOW COMPARED TO 12 MONTHS AGO

Table 6-3. Consumer Frequency of Food Ordering Habits Now Compared to 12 Months Ago, 2024 (percent of consumers who have used each method in the last 12 months)

EXPECTED CHANGES TO FOOD CARRYOUT AND DELIVERY HABITS IN THE NEXT 12 MONTHS

Table 6-4. Consumer Expected Changes to the Frequency of Food Ordering Habits in the Next 12 Months, 2024 (percent of consumers)

REASONS FOR ORDERING CARRYOUT/DELIVERY MEALS

Restaurant Delivery

Table 6-5. Reasons Consumers Have Purchased Restaurant Foods for Delivery, 2024 (percent of consumers using restaurant delivery in the last 12 months)

Restaurant Carryout

Table 6-6. Reasons Consumers Have Purchased Restaurant Foods for Carryout, 2024 (percent of consumers using restaurant carryout in the last 12 months)

Prepared Meals from Retailer

Table 6-7. Reasons Consumers Have Purchased Prepared Meals from a Retailer for Carryout or Delivery, 2024 (percent of consumers using retailer prepared meals in the last 12 months)

Meal Delivery Services

Table 6-8. Reasons Consumers Have Used Meal Delivery Services, 2024 (percent of consumers using meal delivery services in the last 12 months)

USE OF RESTAURANTS BY TYPE OF MEAL, TIME OF WEEK, AND SERVICES

Table 6-9. Use of Family Restaurants and Steak Houses in the Last 6 Months by Type of Meal, Time of Week, and Services, 2018-2023 (percent of consumers)

Table 6-10. Use of Fast Food and Drive-In Restaurants in the Last 6 Months by Type of Meal, Time of Week, and Services Used, 2018-2023 (percent of consumers)

Table 6-11. Use of Restaurants in the Last 6 Months by Type of Establishment, 2018-2023 (percent of consumers)

FREQUENCY OF VISITS TO RESTAURANTS

Family Restaurants and Steak Houses

Table 6-12. Family Restaurants and Steak Houses - Number of Times Used in the Last 30 Days, 2023 (percent of consumers who have used family restaurants and steak houses in the last 6 months) ..

Fast Food and Drive-In Restaurants

Table 6-13. Fast Food and Drive-In Restaurants - Number of Times Used in the Last 30 Days, 2023 (percent of consumers who have used fast food and drive-in restaurants in the last 6 months)

Fine Dining Restaurants

Table 6-14. Fine Dining Restaurants - Number of Times Used in the Last 30 Days, 2018-2023 (percent of consumers who have used fine dining restaurants in the last 6 months)

Other Restaurants

Table 6-15. Other Restaurants - Number of Times Used in the Last 30 Days, 2018-2023 (percent of consumers)

EXPENDITURES ON RESTAURANTS, CONVENIENCE STORES, AND FOOD STORES

Family Restaurants and Steak Houses

Table 6-16. Family Restaurants and Steak Houses - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Fast Food and Drive-In Restaurants

Table 6-17. Fast Food and Drive-In Restaurants - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Fine Dining Restaurants

Table 6-18. Fine Dining Restaurants - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Other Restaurants

Table 6-19. Other Restaurants - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Convenience Stores

Table 6-20. Convenience Stores - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Food Stores, Grocery Stores, and Warehouse/Club Stores

Table 6-21. Food Stores - Expenditures in an Average Week, 2018-2023 (percent of consumers)

USE OF RESTAURANT DELIVERY WEBSITES OR APPS

Table 6-22. Use of Restaurant Delivery Websites or Apps, 2021-2023 (percent of consumers)

CHAPTER 7: FOOD CARRYOUT & DELIVERY MARKET PARTICIPANTS

HIGHLIGHTS

THIRD-PARTY CARRYOUT/DELIVERY SERVICES

Table 7-1. Selected Third-Party Delivery Services and Years Founded

DoorDash

Figure 7-1. DoorDash Website Includes Convenience, Grocery, Alcohol, Pets, Beauty, and More as Product Categories

Grubhub

Figure 7-2. Grubhub Has Something for Everyone

Uber Eats

Figure 7-3. Uber Eats Includes Grocery and Non-Food Items for Delivery

AGGREGATOR, RESERVATION, AND REVIEW SITES

FoodBoss

Figure 7-4. FoodBoss' Food Delivery Aggregator Platform Makes Restaurant and Delivery Service Comparison Easy

OpenTable

Figure 7-5. OpenTable, Dealing Primarily In Reservations, Also Hosts Reviews and Takeout/Delivery Links

Tripadvisor

Figure 7-6. Tripadvisor Now Shows Takeout and Delivery Options and Allows Restaurant Gift Card Purchases

Yelp

Figure 7-7. Yelp Is More than a Review Website and Also Shows Delivery, Takeout, and Reservation Information, Allowing Users to Order or Reserve a Table from Partner Restaurants via the Platform

QUICK SERVICE RESTAURANTS (QSRS)

Domino's Pizza

Figure 7-8. Domino's Has Carryout "Insurance" That Replaces Food That Is Damaged on the Way Home

Starbucks

Figure 7-9. Starbucks Loyalty Program Gives Users Free Drinks and Food Along with Expedited Online Ordering

McDonald's

Figure 7-10. McDonald's Offering More "McDelivery" Options to Increase Convenience

FAST CASUAL RESTAURANTS

Panera Bread

Figure 7-11. A New Era at Panera

Chipotle Mexican Grill

Figure 7-12. New Menu Option Added in Reaction to TikTok Trend

FULL-SERVICE RESTAURANTS

Darden Restaurants (Olive Garden and LongHorn Steakhouse)

Figure 7-13. LongHorn Steakhouse Mobile Application Instills Customer Loyalty and Makes To-Go Ordering Easier

Dine Brands Global (Applebee's and IHOP)

Figure 7-14. "IHOP 'N GO" Orders Marketed to Encourage More Restaurant Ordering

Bloomin' Brands (Bonefish Grill, Carrabba's Italian Grill, and Outback Steakhouse)

Figure 7-15. In-House Online Ordering for Pickup or Delivery

RETAIL STORES (GROCERY STORES, SUPERMARKETS, MASS MARKETERS, WAREHOUSE CLUBS, CONVENIENCE STORES, ETC.)

Figure 7-16. Grab and Go Format Commonly Used for Prepared Foods Sold in Retail Stores

Kroger

Figure 7-17. Kroger Boost Membership Benefits

Walmart

Figure 7-18. Walmart Express Delivery Provides Consumers with Home Delivery within Two Hours

Costco

Figure 7-19. Costco Prepared Foods Available for Online Ordering with Instacart

7-Eleven

Figure 7-20. Online Ordering for Hot Prepared Foods

DIRECT MARKETERS AND OTHER MEAL PROVIDERS (CO-OPS, FARMERS MARKETS, DELIVERY COMPANIES, ETC.)

• Factor

Figure 7-21. Factor 75 Makes Healthy Eating Easy with Chef-Crafted, Dietician Designed Meals

Daily Harvest

Figure 7-22. Daily Harvest Promotes "Healthy Relationships" with Food

Fresh N Lean

Figure 7-23. Fresh N Lean Meals Feature Organically-Sourced Ingredients

Sakara Life

Figure 7-24. Meal Delivery Service Designed for "Transformation"

CHAPTER 8: PACKAGING TRENDS

HIGHLIGHTS

TYPES OF PACKAGING USED IN FOODSERVICE AND CARRYOUT AND DELIVERY

Quick Service Restaurants

Fast Casual Restaurants

Full-Service Restaurants

Other Foodservice Venues (Institutional Eating and Drinking Establishments, Lodging and Hospitality, Sports and Recreation, etc.)

Retail Stores (Grocery and Convenience Stores, Warehouse Clubs, Mass Retailers, etc.)

Other Retailers (Co-Ops and Farmers' Markets, Direct Marketers and Mail Order/Delivery Companies, etc.)

Figure 8-1. Packaging for a Meal Delivery Service Is Designed for Cold Temperature Retention

SUSTAINABILITY ISSUES

BRING YOUR OWN CONTAINER/REUSABLE PACKAGING

Figure 8-2. "Contact Free" Use of Reusable Cups When You Bring Your Own Container

Figure 8-3. Reusable Food Containers for Many Types of Food and Portion Sizes

TAMPER EVIDENT PACKAGING FOR SAFETY AND PEACE OF MIND

Figure 8-4. Tamper-Proof Food Takeout/Delivery Bag

SUPPLY CHAIN DISRUPTIONS AND INCREASING FOODSERVICE PACKAGING PRICES DURING THE PANDEMIC

CONSUMER INSIGHTS ON PACKAGING AND SUSTAINABILITY

Environmental Attitudes

Table 8-1. Consumer Opinions on Recycling, Packaging, and the Environment, 2023 (percent)

Thoughts about Sustainability

Table 8-2. Consumer Opinions on Sustainability, 2024 (percent of consumers)

Importance of Sustainable Lifestyle Practices

Table 8-3. Consumer Opinions on the Importance of Sustainable Lifestyle Practices, 2024 (percent of consumers)

Use of Disposable Serviceware at Home

Table 8-4. Frequency of Consumer Use of Disposable Serviceware at Home, 2024 (percent of consumers)

Bring Your Own Container Programs at Restaurants and Coffee Shops

Table 8-5. Consumer Level of Interest in Bring Your Own Container and Returnable Container Programs at Restaurants and Coffee Shops, 2024 (percent of consumers)

Table 8-6. Consumer Level of Participation in Bring Your Own Container and Returnable Container Programs at Restaurants and Coffee Shops, 2024 (percent of consumers)

Opinions on Packaging and Food Waste

Table 8-7. Consumer Opinions on Packaging Appearance, Ease of Use, and QR Code Information, 2024 (percent of consumers)

Table 8-8. Consumer Opinions on Food Packaging, Food Waste, Food Preservation, and More, 2024 (percent of consumers)

CHAPTER 9: CONSUMER DEMOGRAPHICS

HIGHLIGHTS

TRENDS IN RESTAURANT TAKEOUT/DELIVERY AND USE OF STORE-MADE, PRE-COOKED MEALS BY GENDER

Table 9-1. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Gender, 2023 (percent of consumers)

Table 9-2. Use of Food Carryout and Delivery Services in the Last 12 Months by Gender, 2024 (percent of consumers)

YOUNGER CONSUMERS ARE MORE LIKELY TO EAT STORE-MADE, PRE-COOKED MEALS AND TO USE RESTAURANT DELIVERY

Table 9-3. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Age Bracket, 2023 (percent of consumers)

Table 9-4. Use of Food Carryout and Delivery Services in the Last 12 Months by Age Bracket, 2024 (percent of consumers)

LOWER INCOME CONSUMERS MORE OFTEN EAT PRE-COOKED MEALS FROM A STORE, BUT HIGHER INCOME GROUPS CAN MORE READILY AFFORD RESTAURANT DELIVERY

Table 9-5. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Household Income Bracket, 2023 (percent of consumers)

Table 9-6. Use of Food Carryout and Delivery Services in the Last 12 Months by Household Income Bracket, 2024 (percent of consumers)

STORE-MADE, PRE-COOKED MEALS AND RESTAURANT DELIVERY ARE MORE LIKELY TO BE USED BY NON-WHITE CONSUMERS

Table 9-7. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Race/Ethnicity, 2023 (percent of consumers)

Table 9-8. Use of Food Carryout and Delivery Services in the Last 12 Months by Race/Ethnicity, 2024 (percent of consumers)

CONSUMERS WITH CHILDREN HAVE MORE REASONS TO SELECT CONVENIENT FOOD OPTIONS

Table 9-9. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Parenthood/Presence of Children in HH, 2023 (percent of consumers)

Table 9-10. Use of Food Carryout and Delivery Services in the Last 12 Months by Parenthood, 2024 (percent of consumers)

USE OF PRE-COOKED MEALS AND RESTAURANT DELIVERY HIGHER AMONG CONSUMERS WITH LESS EDUCATION AND CURRENT COLLEGE STUDENTS

Table 9-11. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Educational Attainment, 2023 (percent of consumers)

Table 9-12. Use of Food Carryout and Delivery Services in the Last 12 Months by Educational Attainment, 2024 (percent of consumers)

TRENDS IN RESTAURANT TAKEOUT/DELIVERY AND USE OF STORE-MADE, PRE-COOKED MEALS BY US REGION

Table 9-13. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by US Region, 2023 (percent of consumers)

Table 9-14. Use of Food Carryout and Delivery Services in the Last 12 Months by US Region, 2024 (percent of consumers)

URBANIZATION TRENDS REVEAL CONSUMERS LIVING IN DENSELY POPULATED AREAS ARE MOST LIKELY TO USE RESTAURANT DELIVERY

Table 9-15. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by County Size, 2023 (percent of consumers)

Table 9-16. Use of Food Carryout and Delivery Services in the Last 12 Months by Urban, Suburban, and Rural Living, 2024 (percent of consumers)

CHAPTER 10: CONSUMER PSYCHOGRAPHICS

HIGHLIGHTS

PRIORITIES PLACED ON FOOD CHARACTERISTICS

Table 10-1. Priorities Placed on Foods, 2024 (percent of consumers)

SNACKING HABITS

Table 10-2. Statements about Snacking, 2024 (percent of consumers who agree)

Table 10-3. Frequency of Snacking on Typical Weekdays and Weekends, 2023-2024 (percent of consumers who agree)

WOMEN HAVE MORE CONCERNS ABOUT FOOD AND HEALTH AND TEND TO COOK MORE, MAKING PREPARED MEALS A HARDER SELL

Table 10-4. Consumer Opinions on Health, Food, and Nutrition by Gender, 2023 (percent of consumers who agree completely with statement)

OLDER CONSUMERS ARE MOST INVOLVED WITH THEIR HEALTH AND HAVE MORE TIME TO PREPARE FOOD

Table 10-5. Consumer Opinions on Health, Food, and Nutrition by Age Bracket, 2023 (percent of consumers who agree completely with statement)

NON-WHITE CONSUMERS GENERALLY HAVE MORE HEALTH AND FOOD-RELATED CONCERNS

Table 10-6. Consumer Opinions on Health, Food, and Nutrition by Race/Ethnicity, 2023 (percent of consumers who agree completely with statement)

PARENTS AND CONSUMERS WITH CHILDREN IN THE HOUSEHOLD

Table 10-7. Consumer Opinions on Health, Food, and Nutrition by Parenthood/Presence of Children in HH, 2023 (percent of consumers who agree completely with statement)